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Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating 4.8/5 903 reviews

ALLSAFE approved hotel

Sofitel Mexico City Reforma
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+ 25 Services

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

  • On-site COVID-19 viral antigen test available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 mexico
mexico

Tel: +525586600500

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma" :  Metrobus Line 7 La Palma

  • Metro "Insurgentes" :  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS :19.428535, -99.16593

Congress centre

  • Citibanamex Center 7.0 km / 4.0 mi
  • World Trade Center 5.0 km / 3.0 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Breakfast à la carte
    • Buffet
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 275 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 37 connecting rooms
    • 275 non-smoking rooms
    • 40 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Pressing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • MEX Additional charge
    • Int Airport of Mexico City Additional charge
  • 24h/7d Valet Parking only
    • On site
    • Private
    • TESLA recharging units
    • Parking opened 24/7
    • Valet parking
Well-being
  • Alberca Sofitel
    • Covered
    • On site
  • SOFITEL FITNESS
    • On site
    • Massage
    • Sauna room

Your meetings and events

the perfect setting for events with a ballroom capable of separating into 3 different rooms with natural light, as well as 3 private conference rooms with state-of-the-art audiovisual capabilities and the most intuitive technological options.

Room descriptions and layouts

meeting rooms

From 1 to 358 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Audio and video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

903 reviews

TripAdvisor Rating 5.0/5

309 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent Service & Safe Location

Customer review rating 4.5/5

Maria S. Business - 15/10/2021 Confirmed reviews ALL

I had an excellent experience while staying at Sofitel in Mexico City. The staff were excellent and the hotel was beautiful and clean to include all amenities. I look forward staying there again.

Dear Lauritsah A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent Customer Care, fantastic location and amazing view from my suite

TripAdvisor rating 5.0/5

Carl Norman V 15/10/2021 TripAdvisor review

Very attentative and polite staff in the entire hotel. Barkeeper (Constanza) at the Bar on the 12th floor super friendly and helpful. My suite located in the 32nd foor had a balcony and an amazing view of the Paseo de la Reforma and the Angel de la Independencia. Beds were super comfy. Last but not least, the hotel has a rooftop bar located on the 38th floor with an incredible view, great drinks, snacks and nice mix of people, both locals and travellers alike. All in, a great experience having stayed at the Sofitel Reforma. Will certainly be back!

Bonjour Carl Norman V, It has made our day to read your lovely review and know that you sincerely enjoyed your stay at Sofitel Mexico City Reforma. To know that you were able to appreciate your suite, the incredible view from Cityzen and the service provided by all of our ambassadors. I will be sharing your kind words with Constanza, who I'm sure will be delighted to know that you had a wonderful visit. Best regards, José Manuel Delgado Guest Relations & Quality Manager

A will be back experience!

Customer review rating 5.0/5

Trinidad Couples - 13/10/2021 Confirmed reviews ALL

Diego was amazing when we walked in early in the morning. The whole staff was very friendly and welcoming!

Dear Trinidad T., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Nice room with a view

Customer review rating 5.0/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

Modern hotel with friendly staff and comfortable rooms

Dear Heinrich F., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 5.0/5

Michael S. Business - 13/10/2021 Confirmed reviews ALL

I came to the city for work, and my wife joined me. We had a wonderful experience, and look forward to our next visit.

Dear Michael S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well located

Customer review rating 5.0/5

Sl Couples - 13/10/2021 Confirmed reviews ALL

Beautiful hotel, spacious rooms, great and safe location, gorgeous pool, 24-hour spa, excellent service.

Dear Selena L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Good Stay

Customer review rating 5.0/5

Jorge Business - 13/10/2021 Confirmed reviews ALL

The staff was friendly and will to help and the room and view were great.

Dear Jorge G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Average

Customer review rating 3.5/5

Giancarlo A. Families - 13/10/2021 Confirmed reviews ALL

The check in process was really a problem not happy about that

Très Magnifique

Customer review rating 5.0/5

Luiza S. Couples - 13/10/2021 Confirmed reviews ALL

My husband and I spent four nights at Sofitel. It was tres magnifique! The hotel is located on the famous tree-lined Avenida Paseo de La Reforma that runs diagonally across the heart of Mexico City. There are many historic and mordent buildings, monuments and sculptures, luxury hotels Four Seasons, St Regis and Ritz-Carlton near by. You can quickly get to other two great areas on Mexico City: Centro Historico and Polanco. We loved everything: kind and caring people of Sofitel, smooth and attentive service, amazing room with L'Occitane products, breathtaking skyline view of the city, fantastic pool and sauna, Balta restaurant, Cityzen rooftop bar, concierge service and more. We would like to say thank you to all staff who made our experience unforgettable and especially to Arturo Sánchez. He arranged our reservation at Pajol for seven-course tasting menu, trip to the Valley of Teotihuacan with magical hot air balloon ride and PCR tests. When you are in Mexico City definitely stay at Sofitel!

Dear luiza S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great staff, beautiful hotel

Customer review rating 5.0/5

Caroline R. Couples - 13/10/2021 Confirmed reviews ALL

Very helpful and kind staff and beautiful hotel. Would definitely stay again!

Dear Dr Pooyan R., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Superb Experience in an Excellent Hotel

Customer review rating 5.0/5

Zygmunt J. Families - 12/10/2021 Confirmed reviews ALL

Beautiful hotel, just built, with all possible amenities and conveniences for a traveler. The personnel is very welcoming and anticipates all wishes and desires. The bar at the 38th floor offers an incomparable view of Mexico City. Staying there is a must.

Dear Zygmunt J., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Good stay

Customer review rating 4.5/5

Marla B. Families - 12/10/2021 Confirmed reviews ALL

Everything was modern, great view, great staff, the o Ku thing I didn’t like was lack of waitress on city zen bar and my room was near the elevator so I could hear the elevator strings moving

Dear Marla Nicole B. B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing stay

Customer review rating 5.0/5

Anonymous Couples - 11/10/2021 Confirmed reviews ALL

I could not say enough good things about our stay. The whole team of staff that was extra helpful and made our visit out of this world .. special thanks to Ran the head guy from Balta and Edson and Diego who were our waiters were so sweet to us every chance we got . Fernando and fernanda from concierge were also amazing .. thanks

Dear Punit B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 5.0/5

Anonymous Business - 11/10/2021 Confirmed reviews ALL

Everything was wonderful. Staff very attentive and considerate. If I really stretched for something to complain about, it would be the smell of the bath towels which I was not crazy about and the fact that there was only one bar of soap between the toilet room, bathroom and shower.

Dear Julie D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Professional staff and very comfortable room.

Customer review rating 5.0/5

Rogelio V. Business - 11/10/2021 Confirmed reviews ALL

Very professional staff and ferric service. Rooms were clean and amenities were great.

Dear Nguyen V., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Terrible breakfast service

Customer review rating 1.5/5

Mike Business - 08/10/2021 Confirmed reviews ALL

Stayed at Sofitel Reforma 5 nights for work trip with my girlfriend.

Dear Michael R., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please do not hesitate to let me know if there is anything at all that I may assist you in the future, I will make sure that everything goes smoothly for your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great stay

Customer review rating 5.0/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

Always a pleasant experience

Dear Raymond A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

well located good stay

Customer review rating 5.0/5

Rafa Couples - 05/10/2021 Confirmed reviews ALL

Awesome weekend, very clean, the staff it’s so kind with people

Bonsoir Monsieur R., We very much appreciate your comments regarding your stay with us in Sofitel Mexico City Reforma! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Fernanda Prats Assistant Guest Relations Manager

Excellent as usual

TripAdvisor rating 5.0/5

mdominguez2021 Business - 31/08/2021 TripAdvisor review

Excellent stay as usual with a very dedicated personnel. Rooms are clean and modern, comfort is as good as in any Sofitel hotels I feel like in my 2nd home every time I stay in this hotel Definitely worth a try when staying in DF

Bonjour mdominguez2021, As I read that Sofitel Mexico City Reforma has become your second home I can't help but smile. Thank you very much for trusting us and remember that you will always have a family that will be delighted to welcome you back when you return to our vibrant city. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Luxe hotel, wonderful hospitality

TripAdvisor rating 5.0/5

QNYC50 Business - 23/11/2020 TripAdvisor review

I had an extended stay here recently. They're following proper COVID protocol and I felt safe in every way. It's a beautiful hotel, focused on hospitality. Liliana at Guest Services was particularly helpful, professional and courteous. She went out of her way to assist me with documents my office needed from me. I would be happy to return to this hotel anytime.

Bonjour QNYC50, It truly brings me joy to read such a marvelous comment and to know that you were able to live the Sofitel brand to its fullest, even during Covid times. I am sure that Liliana will be delighted to know that you sincerely appreciated the service and to welcome you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

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