Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 1,184 reviews

ALLSAFE approved hotel

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Sofitel Mexico City Reforma
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+ 25 Services

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

  • On-site COVID-19 viral antigen test available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 mexico
mexico

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma":  Metrobus Line 7 La Palma

  • Metro "Insurgentes":  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS:19.428535, -99.16593

Congress centre

  • Citibanamex Center 7.0 km / 4.0 mi
  • World Trade Center 5.0 km / 3.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

the perfect setting for events with a ballroom capable of separating into 3 different rooms with natural light, as well as 3 private conference rooms with state-of-the-art audiovisual capabilities and the most intuitive technological options.

Room descriptions and layouts

meeting rooms

From 1 to 358 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Audio and video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,184 reviews

TripAdvisor Rating 5.0/5

436 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely New Sofitel in Mexico City

Customer review rating 4.5/5

Steve O. Solo - 17/01/2022 Confirmed reviews ALL

Wonderful staff, beautiful Jr. Suite, great location.

Dear Steven O., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent visit

Customer review rating 5.0/5

Tom Friends - 17/01/2022 Confirmed reviews ALL

with a group we made The Sofitel Mexico City our central base. It is a wonderful facility with a great location and caring staff to meet the request of the group. The Concierge staff was great for recommendations and booking. The car service in particular Ceasar was not only an accomplished driver but equally talented tour guide at the sites.

Dear Tom L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 3.5/5

Jordi B. Business - 16/01/2022 Confirmed reviews ALL

Generally speaking, the stay was good, the rooms were clean and well serviced but it was disappointing in many aspects, most notably the elevator charade, someone needs to rethink these, everybody in our group complained the constant dance in/out of elevators. The lobby on the 14th floor was a major mistake and the entrance suffers from this feeling of being run down. The breakfast didn't have much Mexican offer and instead brought some French take on it in a way that felt patronizing, overall, never hit quite the spot and the menu had some dishes that were more Mediterranean than french so not very consistent either. It goes beyond me who thought it would be a good idea to have a swimming pool and fitness center on the most valuable rooftop in Mexico, but clearly, that was a mistake, it should be a luxury restaurant with views of the city at night, I would be there every single night. Not being able to open the windows is not great but I guess is part of such buildings, that said, it is a bit claustrophobic in these Covid times. The bars, in particular, the 14th-floor bar was not well stocked, with plenty of times they run out of a particular beer brand, olives, etc... And the protocol the waitress was forced to follow, pouring the beers on the tray while the clients are desperate to get hold of them, was not very clever. The top bar was way too loud, I think someone has misread the audience you have and the one you should be striving for because there are a few mismatches like for example, cooking food in the bar that smells whist aiming to have a trendy rooftop bar. The concierge should have plenty of plugs for foreigner visitors, unlike the Four seasons that have plugs in the room installed for the most important plug types so you don't need adaptors, your hotel has American style plugs, therefore would be wise to have such adaptors at hand and plentiful. On the other aspect, including Wifi coverage, cleanliness, corridor lighting, floors, it was really well put together. The beds were fantastic and the bathtub was generous. The views were brilliant and overall it was a good experience. So, overall it was good, not great.

Dear Jordi B., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Sofitel experience as expected

Customer review rating 4.5/5

Anonymous Families - 15/01/2022 Confirmed reviews ALL

Nice new property with standard one expects from a Sofitel

Dear Dietmar M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Exceptionally Good All Around

Customer review rating 5.0/5

Al J. Couples - 12/01/2022 Confirmed reviews ALL

Everything was exceptional - room, amenities, spa, service, food. Thank you!

Dear Aleem J.-Kabani, We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Phenominal staff and beautiful hotel

Customer review rating 5.0/5

James D. Friends - 12/01/2022 Confirmed reviews ALL

Every person we interacted with was amazing, friendly kind and helpful. They went out of their way to welcome us and help us make reservations and setup tours. Jonathan (Conceirge) and Cesar (Our driver and tour guide) stole the show though, with out them we would have been lost. Thank you to both of them for going out of your way to make our trip memorable.

Dear James D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Mostly good but due to an unexpected charge would not return

Customer review rating 2.0/5

Thompson Solo - 12/01/2022 Confirmed reviews ALL

Pro Upon arriving, a friendly staff member greeted me, took my bag, lead me the check-in desk, and then to the Balta restaurant for breakfast. Balta restaurant in general was very good, went for multiple breakfasts and dinner. Food tasty, coffee good, and service friendly and attentive. Hotel-arranged transportation to the airport was excellent, with friendly service even at 3am in the morning. Con Upon arriving, despite having told the reservation person in advance the previous night that I'd be arriving at 11am, I was hit with a previously unmentioned early checkin fee. I consider this hugely inappropriate, and would not return for this reason. The toilet in the room would not flush, had to spend thirty minutes with two guys working on it. Not the biggest deal in the world, but it did not seem like the hotel was particularly full, so seems like I could have been quickly moved to another room instead. Mixed The Cityzen restaurant was very hip with loud music. This isn't a complaint as some people like this, although I am not one of them. Food and cocktails both excellent.

Dear Thompson H., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As well we would like to confirm you that as a gesture of good will, we will be reimbursing you the amount of the upsell of the early check in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Pampered With Exceptional Service

Customer review rating 5.0/5

Leyna B. Couples - 12/01/2022 Confirmed reviews ALL

From our greeting upon arrival by Daniela Gutierrez at the front desk, our stay was made exceptional by the warmth, friendliness and service of the staff. The hotel was spotlessly clean, the lobby also smelled wonderful, our room was large and has every amenity you could want, but the staff made this experience one of our best in a hotel, and we travel extensively. We want to especially thank Ran Camacho, the Manager of Balta Restaurant for going above and beyond to make our stay a pleasure. We also were connected to a guide, Luis, who gave us a day at Xochimilco and Coyoacan we will always remember. We have never stayed with Sofitel before, and we were absolutely blown away by the level of service and care. The building in downtown CDMX is stunning with and our room had a fantastic view.

Dear Leyna B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well appointed & comfortable in a great location!

Customer review rating 4.5/5

Lauren D. Couples - 11/01/2022 Confirmed reviews ALL

My husband and I stayed for 9 nights and were very happy with the comfort, service and location. We will stay again when we are next in Mexico City!

Dear Lauren D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Perfect stay.

Customer review rating 5.0/5

Nick H. Families - 08/01/2022 Confirmed reviews ALL

Really wonderful staff and a lovely hotel

Dear Nicholas H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

great stay

Customer review rating 5.0/5

Angelica Couples - 07/01/2022 Confirmed reviews ALL

we loved staying for our honeymoon. the room was not cleaned during our stay which i assure is covid protocol. it was very welcoming from the staff.

Dear Angelica-Joy D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well located, excellent service

Customer review rating 5.0/5

Brian C. Couples - 06/01/2022 Confirmed reviews ALL

The hotel exceeded expectations. It was a great all around experience with excellent customer service.

Dear Brian C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing rooms, service and location

Customer review rating 5.0/5

Manar -. T. Couples - 06/01/2022 Confirmed reviews ALL

Mexico city was the last stop in our Mexican trip and it was a perfect ending. the rooms and the beds were perfect size and design. the location of the hotel made it easy to walk around and explore the area. the staff were very helpful in everything we needed. defiantly coming back again

Dear Manar A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great staff, bellman, restaurant team and front desk!

Customer review rating 4.5/5

James Friends - 05/01/2022 Confirmed reviews ALL

We had a great stay and felt like everyone who worked at the hotel tried their hardest to make sure we were completely taken care of.

Dear James H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great place

Customer review rating 5.0/5

Dan Friends - 04/01/2022 Confirmed reviews ALL

Great location, staff very very helpful always and rooms are beautiful. 10 stars!

Dear Dan S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing property and service

Customer review rating 5.0/5

Jose F. Couples - 04/01/2022 Confirmed reviews ALL

This is the second time I have visited this property. I cannot say enough about how beautifully styled and layed out the room was as well as the hotel itself. Service was uniformly excellent although I just say the restaurant Balta had ups and downs. The service at Cityzen was not good.

Dear Jose F., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Incredible stay!

Customer review rating 5.0/5

Kelsey B. Couples - 04/01/2022 Confirmed reviews ALL

The Sofitel Reforma is incredible. The staff is is amazing , the food is delicious, and everything in the hotel is immaculate. I can’t want to go back!

Dear Josh B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing Property & Staff

Customer review rating 5.0/5

Gianni P. Couples - 04/01/2022 Confirmed reviews ALL

We enjoyed our stay very much! Anything we needed or wanted was managed quickly and with care.

Dear John P., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent Customer Care, fantastic location and amazing view from my suite

TripAdvisor rating 5.0/5

Carl Norman V 15/10/2021 TripAdvisor review

Very attentative and polite staff in the entire hotel. Barkeeper (Constanza) at the Bar on the 12th floor super friendly and helpful. My suite located in the 32nd foor had a balcony and an amazing view of the Paseo de la Reforma and the Angel de la Independencia. Beds were super comfy. Last but not least, the hotel has a rooftop bar located on the 38th floor with an incredible view, great drinks, snacks and nice mix of people, both locals and travellers alike. All in, a great experience having stayed at the Sofitel Reforma. Will certainly be back!

Bonjour Carl Norman V, It has made our day to read your lovely review and know that you sincerely enjoyed your stay at Sofitel Mexico City Reforma. To know that you were able to appreciate your suite, the incredible view from Cityzen and the service provided by all of our ambassadors. I will be sharing your kind words with Constanza, who I'm sure will be delighted to know that you had a wonderful visit. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Excellent as usual

TripAdvisor rating 5.0/5

mdominguez2021 Business - 31/08/2021 TripAdvisor review

Excellent stay as usual with a very dedicated personnel. Rooms are clean and modern, comfort is as good as in any Sofitel hotels I feel like in my 2nd home every time I stay in this hotel Definitely worth a try when staying in DF

Bonjour mdominguez2021, As I read that Sofitel Mexico City Reforma has become your second home I can't help but smile. Thank you very much for trusting us and remember that you will always have a family that will be delighted to welcome you back when you return to our vibrant city. Best regards, José Manuel Delgado Guest Relations & Quality Manager

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