Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating (ALL Rating) 4.0/5 4,336 reviews

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Mercure Kakadu Crocodile Hotel
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+ 20 Services

Hotel extras

  • Superb location

  • Outdoor swimming pool

  • Escarpment Restaurant and Bar

  • Iconic crocodile building design

  • Event facilities for up to 250 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 jabiru
australia

Tel: +61889799000

Fax: (+61)8/89799098

Check-in from 15h00

Check out up to 10h00

  • By plane

    JABIRU AIRPORT At 8km / 4 miles

GPS:-12.671082, 132.831457

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ESCARPMENT RESTAURANT

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Your meetings and events

With its outstanding location in the heart of Kakadu National Park, Mercure Kakadu Crocodile Hotel provides the ideal venue for incentives, team building activities, meetings and events in the Northern Territory. Just two and a half hours from Darwin andits airport, the hotel features a superb range of accommodation, dining and leisure facilities, alongside versatile event space perfect for business and social events. This impressive Kakadu hotel features three modern meeting rooms, with the capacity toaccommodate 25 to 250 delegates. Each meeting room can be arranged in a variety of function styles, including banquet, boardroom, theatre and classroom. Conference equipment is available on request, including WIFI access and projection & video equipment.

Room descriptions and layouts

3 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Podium

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

Our guest reviews for
Mercure Kakadu Crocodile Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,336 reviews

TripAdvisor Rating 3.5/5

1,662 reviews

well located, excellent chef at the restaurant

Customer review rating 3.5/5

Leena Friends - 28/11/2021 Confirmed reviews ALL

As a group of 9 friends, we stayed two nights while visiting Kakadu NP. Relaxing atmosphere at the hotel was very welcoming after days spent discovering wonders of the NP. Air conditioned rooms and a swimming pool added to enjoyment.

Dear Leena, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Good location but not up to the standard expected

Customer review rating 2.5/5

Gaynor Friends - 26/11/2021 Confirmed reviews ALL

Reception area was good, supervisor in restaurant was amazing. Bathroom was very dirty, mould coming through and guy at check out was very unhelpful. Told by reception breakfast was included so we had breakfast and then asked to pay when checking out.

Dear Gaynor, Thank you for taking the time to provide your honest feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Good stay

Customer review rating 3.5/5

Tamara S. Friends - 21/11/2021 Confirmed reviews ALL

I was really happy with our room. For what we needed the location of the room was great. I was disappointed when we were evacuated due to a fire alarm that there was no apology or concession, particularly with relation to dinner. We complied with the staff request to evacuate across the road, but it was clear that not everyone did the same. Despite this, we returned to a cold dinner with no offer to heat it up, just simple comments like, that was a bit of a hassle wasn't it.

Dear Tamara S., Thank you for taking the time to provide your feedback. We appreciate you sharing both the highlights of your stay and your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Good stay

Customer review rating 4.5/5

Murray Solo - 21/11/2021 Confirmed reviews ALL

Well located in Jabiru and everything to my satisfaction

Dear Murray, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Very comfortable

Customer review rating 4.5/5

Anonymous Couples - 21/11/2021 Confirmed reviews ALL

We were on an aat kings tour the hotel was a very relaxing experience We came back next day for lunch and it was excellent

Dear Graham & Linda S., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Good restaurant

Customer review rating 3.5/5

Anonymous Couples - 21/11/2021 Confirmed reviews ALL

Enjoyed our stay. The room was old and very tired. Front reception rarely manned. Pool clean. Need acrylic glassware for pool. Restaurant staff attentive. Menu could have been a little bigger and specials menu should be special price.

Dear Kayci L., Thank you for taking the time to provide your feedback. We appreciate you sharing both the highlights of your stay and your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Not comfortable stay

Customer review rating 1.5/5

Fran Couples - 20/11/2021 Confirmed reviews ALL

Outdated building. Require renovation. Room is big and is for 2 persons. Only one chair is provided. Small ,looks like it is a 32 inches tv. Unable to adjust air-conditioning temperature. Being accor member, it wasn't accepted. Merecure was booked by aat King Tour. Only stay there overnight. I believe even it is only a overnight stay, hotel should still provide customers a comfortable stay.

Dear Fran, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

EXACTLY - FRIENDLY AND COURTEOUS STAFF, AFTER A BIT OF A HICK UP - NAMELY A BOOKING HAND BEEN MADE A YEAR IN THE FUTURE!

Customer review rating 4.5/5

Ron S. Solo - 20/11/2021 Confirmed reviews ALL

AS ABOVE

Dear Ron S., We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel
Customer review rating 4.0/5

Brian Couples - 19/11/2021 Confirmed reviews ALL

We stayed for 1 night, the staff were very friendly and polite, our room was clean and had everything we required, we used the outdoor pool which was very nice, we had a lovely evening meal which was served by a very happy staff member, if we are ever in the area again we would definitely stay here

Dear Brian, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Great little get away, great couples and family weekend

Customer review rating 5.0/5

Carlee W. Couples - 17/11/2021 Confirmed reviews ALL

Cocktails are great, food was great, room neat and tidy

Dear Carlee W., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

A very pleasant overall experience.

Customer review rating 4.5/5

Smokey D. Couples - 16/11/2021 Confirmed reviews ALL

Thankyou to Mercure for supporting the Jabiru Bomber team and officials with accommodation discounts. Greatly appreciated. The staff were welcoming, the room beaut and the pan fried barra excellent. A memorable weekend was topped off with an fire alarm incident during a top end downpour. See you in two weeks at the Bombers next home game.

Dear Smokey D., We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel
Customer review rating 3.5/5

Anonymous Families - 16/11/2021 Confirmed reviews ALL

Ok, no tea bags in the room, bathroom wasn't very clean, no pools towels as they ran out.

Dear Peta M., Thank you for taking the time to provide your honest feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Great Plan B

Customer review rating 5.0/5

Hira Business - 15/11/2021 Confirmed reviews ALL

Due to COVID restrictions, we were unable to travel to Darwin but managed to stay at the Croc for a few days to work intensely on year 12 subjects. The staff were incredible during this time.

Dear Hira, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Well located. Comfortable

Customer review rating 4.0/5

Wendy M. W. Friends - 15/11/2021 Confirmed reviews ALL

The hotel room was comfortable and cool but the furnishings were tired. Having to climb into a bath to have a shower is a definite negative for me; I’m in my 70’s and was afraid of slipping. I had to place a small towel in the bottom of the bath to avoid an accident. Similarly I found entry into the pool was dangerous because of the sloping sides. Staff were knowledgeable, efficient and friendly and the restaurant menu was good.

Dear Wendy W., Thank you for taking the time to provide your feedback. We appreciate you sharing both the highlights of your stay and your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Food was great

Customer review rating 3.5/5

Anonymous Couples - 15/11/2021 Confirmed reviews ALL

Room was average, not very clean, bathroom was very grubby, not enough towels.

Dear Jenny & Roland S., Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Well located for sightseeing in the area

Customer review rating 3.5/5

Anonymous Couples - 15/11/2021 Confirmed reviews ALL

Hotel good central base for easy sightseeing of the area. Majority of the staff extremely friendly and helpful. Rooms very tired and in need of updating, especially bathrooms. Overall, it is just a bed for the night.

Dear Kathryn and David, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Emily Little Front Office Manager Mercure Kakadu Crocodile Hotel

Crocodile country

TripAdvisor rating 5.0/5

ShanoP 04/09/2021 TripAdvisor review

Excellent location and surrounds . Had a great room Outside the pool area all the staff were efficient and friendly . Restaurant food was very nice .pool refreshing . The location is excellent in the midst of lots of tourist attractions . Yellow water , Cahills crossing and ubirr. Overall the stay was excellent . Being an Accor plus member we used 1 complimentary night and also 50% discount on all Food from the restaurant

Dear ShaneoP, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Not too bad!

TripAdvisor rating 3.0/5

Emma P 11/08/2021 TripAdvisor review

I’ve stayed at the Croc a number of times and I’m sure CoVid has something to do with its current state, but I was really disappointed in its lack of cleanliness and how tired it’s looking! I know there’s a lot of politics at play with Jabiru at the moment but it would be great to start to see the government funding trickling in to do up the hotel, considering how much the rooms are. Having said that, the staff are always so friendly and knowledgeable, and the location is excellent for getting out to explore Kakadu. I struggle with paying over $300 (down from $500) for a room & there being what looked like blood on the door, red wine stains on the floor and old stains around the place.

Dear Emma P, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Crocodile Heaven

TripAdvisor rating 5.0/5

bllehs 28/07/2021 TripAdvisor review

Our overnight stay at the Jabiru Croc hotel was excellent! The pool was freezing (for a Territorian), but still nice, the room was large and comfortable and had a bathtub!! (big score for that from me) and the the food was superb. Having Aboriginal artwork for sale right near reception was great. All in all a very enjoyable stay!

Dear bllehs, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Great Hotel

TripAdvisor rating 5.0/5

jacquiwwwww 22/07/2021 TripAdvisor review

Vey enjoyable stay at the Mercure Kakadu Croc Hotel. Clean & very nice room with everything we needed. Fantastic food in the restaurant, great service - big thanks to Ji (?) in the restaurant, very helpful & friendly. Beds a little soft for me but i like a hard bed, my mum was very comfortable in hers.

Hi Jacqui So pleased you and your mum enjoyed your stay with us. We really appreciate the review and you making time to write.

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