Mercure Kakadu Crocodile Hotel

Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating (ALL Rating) 3.7/5 1,401 reviews

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Hotel extras

  • Superb location

  • Outdoor swimming pool

  • Escarpment Restaurant and Bar

  • Iconic crocodile building design

  • Event facilities for up to 250 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 JABIRU
Australia

Telephone +61 8 8979 9000

Fax +61 8 8979 9098
  • By plane

    JABIRU AIRPORT At 8km / 4 miles

GPS:-12.671082, 132.831457

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ESCARPMENT RESTAURANT

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Your meetings and events

With its outstanding location in the heart of Kakadu National Park, Mercure Kakadu Crocodile Hotel provides the ideal venue for incentives, team building activities, meetings and events in the Northern Territory. Just two and a half hours from Darwin and its airport, the hotel features a superb range of accommodation, dining and leisure facilities, alongside versatile event space perfect for business and social events. This impressive Kakadu hotel features three modern meeting rooms, with the capacity to accommodate 25 to 250 delegates. Each meeting room can be arranged in a variety of function styles, including banquet, boardroom, theatre and classroom. Conference equipment is available on request, including WIFI access and projection & video equipment.

Room descriptions and layouts

3 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,401 reviews

TripAdvisor Rating  3.5/5  1,726 reviews

Shabby old rooms

TripAdvisor rating 2.0/5

Go22544377879 Couples - TripAdvisor review

In urgent need of upgrade. Dirty grout in bathroom very shabby room. The restaurant only offered a buffet dinner. I was expecting much better. Way overpriced for standard of room, very disappointing. I wouldn't stay there again unless major renovations occur

Accommodation needs updating.

TripAdvisor rating 3.0/5

X344VVcath Couples - TripAdvisor review

We stayed two nights in mid August and the accommodation was full. Despite this level of patronage, the rooms are very old and dated and need to be refurbished. The staff were friendly, helpful despite being overworked.

Disappointed

Customer review rating 1.5/5

Phyllis Couples - Confirmed reviews ALL

To Mercure Hotel General Manager Unfortunately, our only negative experience from a very enjoyable 10-day holiday in NT was at your Mecure Kakadu Crocodile Hotel Jabiru. Let me explain: Whilst we fully understand rooms are not serviced daily because of staff shortages and the recent economy restraints, it is expected COVID protocols with reference to clean and sanitised bathrooms be paramount. After check in, we were in the room briefly to drop off luggage before heading out for the afternoon and evening, arriving back close to 10pm. This was when we discovered that the toilet had not been cleaned properly, you can only imagine how we felt. Faeces was splattered all over the upper part of the toilet bowl and underneath the toilet seat. In hindsight we should have called up management and insisted on a room change but because of the late hour and knowing staff difficulties, decided to wait until the morning, expecting that once we reported it that it would be a priority and done while we were out. On our return at 1:30 the toilet still had not been cleaned, we complained again and were assured we were next in line. 2:45 another complaint. Finally, at 3pm we were able to use our own toilet and shower, 24hours after check in. This is totally UNACCEPTABLE!!! As you well know the world is just getting comfortable to travel again. Health and well being paramount in plans. Good reviews are a must for businesses to prosper. Sadly, we don’t have a positive review for Mecure Kakadu and feel we are owed some sort of re-imbursement or compensation. The word “sorry” was not enough. On a positive note, we purchased some beautiful indigenous artwork from your amazing gallery and Kakadu is sensational. Paul & Phyllis E. Mobile 04… Email: pe…

Old tired and dirty. For a world class location it’s embarrassing to have a hotel in this state

Customer review rating 1.5/5

Pam Couples - Confirmed reviews ALL

Dining was like a big USA style barn - noisy and no atmosphere. The hotel exterior and room was dirty and in need of a good clean and paint. We were incredibly disappointed - the same cost gets you a 5 star room in Broome or capital city

Dear Pamela, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

Very comfortable stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Our room was very comfortable, good beds, well ventilated room with big opening windows.

Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

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Other web-users rate our hotel

  • 303 reviews 8.5/10 Location
  • 1,201 reviews 4.4/10 Room
  • 1,081 reviews 7.3/10 Service
  • 17 reviews 5.7/10 WiFi
  • 933 reviews 6.8/10 Food
  • 610 reviews 2.8/10 Cleanliness
  • 468 reviews 2.8/10 Amenities
  • 421 reviews 5.4/10 Comfort

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