Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,185 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BANCO DE ESPAÑA0.5 km / 0.31 mi HEINZ IBÉRICA0.3 km / 0.19 mi TELEFÓNICA1.5 km / 0.93 mi
CAIXA FORUM1.5 km / 0.93 mi Mº DE SANIDAD1 km / 0 mi

Congress centre

IFEMA10 km / 6.21 mi

Your meetings and events

The Mercure Madrid Centro has free WIFI and rooms to host small meetings.

Mercure Madrid Centro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SIGLO XVII 20 m2 2 m 15 10 14 9 0
BIBLIOTECA 25 m2 2 m 15 10 16 12 0
LOPE DE VEGA (S.XVII + BIBLIO) 45 m2 3 m 30 0 25 20 0
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 1,991 reviews

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,185 reviews
Anonymous Business - 17/01/2020 Confirmed reviews ALL
« Noisy room - the guys in the room next door were speaking very loudly until 2:30 in the morning. Then the rubbish collection started between 3 and 3:30. »

Brief and noisy.

Ca Families - 07/01/2020 Confirmed reviews ALL
« Short but very nice stay in Madrid »

We felt a very warm welcome and the room was great, the location was what we needed for the one day (walking distance to the train and close to the center). Overall nice hotel

Anonymous Families - 07/01/2020 Confirmed reviews ALL
« nice hotel »

helpful staff, nice rooms, great location

Shani R. Families - 06/01/2020 Confirmed reviews ALL
« Very Good Stay »

We really enjoyed our stay at the Mercure Madrid. The location was perfect, the staff was extremely helpful and welcoming and the breakfast was delicious. There were two things I can mention that would have made our stay more enjoyable .... The room hadn't been immaculate. I did have to clean up a little bit when I got there and had your staff change the sheets. (There was hair on the sheet and in the bathroom.) Also, we were disappointed that there was no coffee set up in the room. We stayed at three different Accor hotels on this trip and this was the only one that didn't have coffee in the room. Other than that, we loved our time in Madrid and at the hotel.

Jay Families - 02/01/2020 Confirmed reviews ALL
« Great central location for main sites but rooms a little small and getting a bit tired. »

The main attractions and central Madrid are all withing very short walking distances. The en suite rooms were quiet and clean although a little on the small side. There was no tea making facilities in the room and neither was there the usual products in the bathroom which is a shame. Likewise no dressing gown or slippers in what is advertised as a 4 star hotel. The furniture in the room was adequate but a little shabby. The reception desk staff were very helpful. The breakfast was the usual self service and catered for most European tastes but things tended to run out and were then not replaced even when the serving period had some way to go. Bacon and eggs are important breakfast components for the Brits and the former was not provided! Also it would have been very helpful to have been given information on where to eat New Year's Eve as a lot of local restaurants are shut and there are no facilities at the hotel.

Wilberth B. Couples - 28/12/2019 Confirmed reviews ALL
« Enjoyed my stay! »

Enjoyed my stay during Christmas at the Mercure. Hotel is on a great location. Very nice breakfast! Clean rooms but a bid noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILBERTH B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Madrid Centro****

K4740OQjohn Couples - 25/12/2019 TripAdvisor review
« Brilliant location »

Near all the main museums, great staff and rooms. Local restaurants tapas bars nearby and main shopping area 15 minutes walk through streets full of character. Plenty of varied things to do and hotel arranged day trips to Segovia and El Escorial were equally good. All in all an excellent city break. Thank you.

Cop25er Business - 21/12/2019 Confirmed reviews ALL
« Everything was good about this stay »

Good hotel centrally located

Tinku D. Families - 21/12/2019 Confirmed reviews ALL
« Wonderful Hotel »

Could not have been any better than this. Would definitely come back.

Betsy W. Families - 16/12/2019 Confirmed reviews ALL
« Very Comfortable, excellent, friendly staff »

Room was very clean and comfortable. Staff was very friendly and helpful. Delicious breakfast.

Anonymous Families - 13/12/2019 Confirmed reviews ALL
« Convenient and clean »

Our stay was comfortable

Anonymous Families - 12/12/2019 Confirmed reviews ALL
« Nice stay »

Great location. Clean. Nice breakfast. Helpful front desk staff.

Ih Business - 10/12/2019 Confirmed reviews ALL
« Zero amenities »

No robe, no coffee in the room, no hand cream or other amenities beyond a wall mounted 'everything' soap. I certainly won't stay here again.

Alexandre M. Business - 09/12/2019 Confirmed reviews ALL
« Too small room »

Breakfast was nice; personnel was nice; but room as way too small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDRE M., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Anonymous Friends - 05/12/2019 Confirmed reviews ALL
« Very convenient location. »

Hotel staff extremely courteous. Very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen alana P., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Chris Couples - 02/12/2019 Confirmed reviews ALL
« Modern hotel excellently located for galleries and transport »

Fulfilled all of our expectations: close to the Atorcha station, the museums and galleries we wanted to see and easy walking distance to Plaza Mayor and Royal Palace. Good service, good value for money without unnecessary luxury. Excellent breakfast choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher john E., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anna L. Business - 02/12/2019 Confirmed reviews ALL
« good location »

later

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mirian Martin Front Office Manager

Couples - 02/12/2019 TripAdvisor review
« Ideal location for Museums and Art Galleries »

Modern, comfortable hotel with helpful, friendly multi-lingual staff. Everything necessary for business traveller or tourist without unnecessary luxury and at a reasonable price. Copious breakfast menu.

Business - 02/12/2019 TripAdvisor review
« good location in the center of Madrid »

Weak points No welcome drink as promised for Accor Hotel members The room was situated near a noisy street, difficult to sleep However the hotel is perfectly located in the center of Madrid, just next to Prado Museeum

Cal Business - 01/12/2019 Confirmed reviews ALL
« Good stay overall. »

Very helpful reception staff. Room was adequate but there were no tea or coffee making facilities. Noise from closing doors and walking in the hallway was disruptive in the early morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager

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