Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,176 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

See all services

Hotel location

Companies and event centres nearby

Company

BANCO DE ESPAÑA0.5 km / 0.31 mi HEINZ IBÉRICA0.3 km / 0.19 mi TELEFÓNICA1.5 km / 0.93 mi
CAIXA FORUM1.5 km / 0.93 mi Mº DE SANIDAD1 km / 0 mi

Congress centre

IFEMA10 km / 6.21 mi

Your meetings and events

The Mercure Madrid Centro has free WIFI and rooms to host small meetings.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SIGLO XVII 20 m2 2 m 15 10 14 9 0
BIBLIOTECA 25 m2 2 m 15 10 16 12 0
LOPE DE VEGA (S.XVII + BIBLIO) 45 m2 3 m 30 0 25 20 0
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 1,904 reviews

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,176 reviews
Couples - 02/12/2019 TripAdvisor review
« Ideal location for Museums and Art Galleries »

Modern, comfortable hotel with helpful, friendly multi-lingual staff. Everything necessary for business traveller or tourist without unnecessary luxury and at a reasonable price. Copious breakfast menu.

Business - 02/12/2019 TripAdvisor review
« good location in the center of Madrid »

Weak points No welcome drink as promised for Accor Hotel members The room was situated near a noisy street, difficult to sleep However the hotel is perfectly located in the center of Madrid, just next to Prado Museeum

Graham F. Solo - 29/11/2019 Confirmed reviews ALL
« Mr F. »

Fine. No kettle in room though. No bar/lobby at hotel

Wasin C. Families - 29/11/2019 Confirmed reviews ALL
« Convenient »

Good location

David F. Business - 23/11/2019 Confirmed reviews ALL
« Great spot in city center »

Great room upgrade, fantastic options for in room dinner

Stephen A. Couples - 18/11/2019 Confirmed reviews ALL

Good location, staff mostly friendly and helpful. Room sound insulation could be improved and Wi-Fi access in room was dreadful.

Quentin Friends - 18/11/2019 Confirmed reviews ALL
« Convenient hotel with delicious breakfast »

I stayed there with 2 friends and the hotel was perfectly located, with friendly staff, decent price, comfortable bed and delicious breakfast.

Martin K. Business - 14/11/2019 Confirmed reviews ALL
« Nice hotel in good location... but terrible external room service »

Hotel and room was clean, location very good, but the offered room service (provided by Deliveroo) was terrible. Expensive, promised delivery in 25 to 45 minutes but it took more than 1.5 hours, and when it was there it was completely cold and tasted terribly, provided in styrofoam container... never again

Cecile Families - 11/11/2019 Confirmed reviews ALL
« very noisy hotel »

very nice personnel however when we informed how noisy our room was, we were told that all triple rooms were in front of the lift and that the hotel could not change anything

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Noisy A/C Noisy neighbors

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Madrid Centro

Michael N. Couples - 05/11/2019 Confirmed reviews ALL
« A typical Mercure: clean, comfortable rooms, good breakfast. Great location. Reasonable price. »

This is a typical Mercure: a solid mid-range hotel. The room was small by American standards, but very clean. The beds were quite comfortable. Closet space was adequate. The safe in the room was more than big enough for a laptop. Breakfast was good, with a wide range of offerings, including fresh fruit. The location is just about perfect for a tourist visiting Madrid. The street it is on is directly across the the Paseo del Prado from the Prado Museum, and the hotel is about 50 meters up that street. All of the other major tourist sites are within a 20 minute walk. There are a large number of small bar/restaurants within just a few blocks. Although many of these places don't look like much, they serve surprisingly good food from a variety of regions of Spain and its former empire.

Our hotel has responded to the review
Our hotel has responded to the review

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope see you soon. Sincerely, Mercure Madrid Centro****

Lopes Families - 04/11/2019 Confirmed reviews ALL
« good »

We had a good experience. The hotel was good, it is located in the center of Madrid so everything is near.

Our hotel has responded to the review
Our hotel has responded to the review

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mercure Madrid Centro****

Utkarsh Business - 04/11/2019 Confirmed reviews ALL
« Good stay - but no benefits offered for being a Gold member »

I liked the room, the staff friendliness but was very disappointed that there was no Welcome Gift which is to be given to a ClubAccor Gold member - I felt cheated. I was very excited to see what would be offered since I am also Hilton Honours Gold and everytime I stay there, they ensure I am given a gift during check in. I also didnt get any room upgrades - the only benefit I received for my loyalty was a voucher to one free beverage at the hotel. At check out, I needed a taxi to be booked. It took 25 minutes for the taxi to arrive, which is fine. What was not okay was that the staff never told me that the taxi will take so long and I asked them twice when the taxi would arrive. Even then, I got no concrete reply on the ETA.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Utkarsh, Thank you for your review! We are so sorry that you didn't receive any gift as a Le Club Membre, it should have an mistake we always provide our Gold member with a bottle of water and candies. We hope to see you in another situation to improve your last experience! Best regards, Mercure Madrid Centro

Sarita B. Solo - 31/10/2019 Confirmed reviews ALL
« great except the problem with the key system »

great location and hotel, breakfast was good as were the staff. Unfortunately the key system was at fault which i found out after trying to get into the room. I had to ask the staff each time to let me into the room, I found as a woman along not being autonomous a bit backward and inconvenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are so sorry, but we had some problems with the key system that dates. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Mercure Madrid Centro****

Anonymous Families - 30/10/2019 Confirmed reviews ALL
« Friendly »

The staff was very friendly. There was a problem with the heating in the room, but was solved. Breakfast a bit unvaried, but very good overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mercure Madrid Centro****

Anonymous Friends - 29/10/2019 Confirmed reviews ALL
« Perfect location and great staff »

The staff was always ready to help. Everything was a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE MARIE O., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Shirley Friends - 28/10/2019 Confirmed reviews ALL
« Pilgrimage »

The staff was efficient and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager

Glenn Couples - 26/10/2019 Confirmed reviews ALL
« A great Hotel with professional staff and great service »

Very enjoyable. Stayed in one of the suites. Plenty of space well maintained with a massive balcony rooftop area. Staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GLENN DAVID T., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Dan B. Solo - 25/10/2019 Confirmed reviews ALL
« Boutique hotel offers charm, great location and sustenance for my solo stay in Madrid. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Penny Couples - 24/10/2019 Confirmed reviews ALL
« Perfect location for museum goers. Everything well appointed, as with all AccorHotel properties. »

Front desk people were ok, until we were told to go wait on the corner in the rain for a taxi to the airport because they couldn't seem to locate the one they rang for. Breakfast ok. Room old, bed lumpy and hard, and expensive. But still - we paid for the location and we got it! Can't complain. Everything you want is available, maybe not the best quality, but convenience counts for a lot when you're traveling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYNN V., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates