Mercure Madrid Centro 4 stars

the staff was incredible helpful, room was great, amazing service¡

If you are looking for an accomodation that is closed to the main attractions in Madrid you should not Look further than this one. It is convenient located ( 200 metres from Prado, 1,5 km from Plaza Mayor or 2 km from Palacio Regal, etc). Our room was clean and quiet with very comfy beds. The breakfast was more than enough and well balanced. Overall was a stay to be recomended.

breakfast: there was old food with white mould at the breakfast, and I gave it to the waiter and she doesn't check the other food at all... Or els it was a perfect stay

We enjoyed our stay overall. The room was a bit tired and the beds could have been more comfortable. It also smelt of cigarette smoke. But the staff were friendly and accommodating and the breakfast was good. The location was excellent.

I MUST SAY IT IS NOT MY FIRST TIME AT THE HOTEL. I WENT BACK BECAUSE I THINK IT IS VERY CONVENIENTLY LOCATED, NEAR ATOCHA TRAIN STATION, NEAR MUSEUMS, SHOPPING AREAS AND THEREFORE RENDERING IT A VERY PRACTICAL CITY HOTEL TO STAY IN. JUST AS IMPORTANT THE STAFF ARE EXTREMELY ATTENTIVE AND HELPFUL WITHOUT BEING OVERWHELMING AND THE BREAKFAST IS ABSOLUTELY EXCELLENT.

Nice hotel ideally located to walk to all interesting places. Breakfast buffet very good, varied, and cosy. Rooms are unfortunately not well isolated and in case of noisy guests, impossible to sleep

pleasant staff, centrally located. Slightly small room and old fashioned bathroom but all clean and functional

I spent two nights in the hotel. Everything was quite well, staff was very nice and helpful, breakfast was excellent and room quite good. However, there were some construction noise in the afternoon and ventilation system was noisy and disturb sleep. Location of the hotel is very good and in general, hotel experience was very good! I like Mercure hotels for many reasons and all those good issues were available.

Bland , I could have been anywhere in the world . It was a basic hotel for 260€ For 6 hours sleep and no Breakfast included. Not worth the money no matter what was happening in Madrid

Very well located. Excellent welcome from all the staff. A long time that i didn't see at the reception so friendly and helpful people working with their heart. The only thing for me you can improve is having some twins room on the other side as i am very sensitive to noise and the room we had was too noisy but otherwise wonderful stay

Brief and noisy.

We felt a very warm welcome and the room was great, the location was what we needed for the one day (walking distance to the train and close to the center). Overall nice hotel

helpful staff, nice rooms, great location

We really enjoyed our stay at the Mercure Madrid. The location was perfect, the staff was extremely helpful and welcoming and the breakfast was delicious. There were two things I can mention that would have made our stay more enjoyable .... The room hadn't been immaculate. I did have to clean up a little bit when I got there and had your staff change the sheets. (There was hair on the sheet and in the bathroom.) Also, we were disappointed that there was no coffee set up in the room. We stayed at three different Accor hotels on this trip and this was the only one that didn't have coffee in the room. Other than that, we loved our time in Madrid and at the hotel.

The main attractions and central Madrid are all withing very short walking distances. The en suite rooms were quiet and clean although a little on the small side. There was no tea making facilities in the room and neither was there the usual products in the bathroom which is a shame. Likewise no dressing gown or slippers in what is advertised as a 4 star hotel. The furniture in the room was adequate but a little shabby. The reception desk staff were very helpful. The breakfast was the usual self service and catered for most European tastes but things tended to run out and were then not replaced even when the serving period had some way to go. Bacon and eggs are important breakfast components for the Brits and the former was not provided! Also it would have been very helpful to have been given information on where to eat New Year's Eve as a lot of local restaurants are shut and there are no facilities at the hotel.