PULLMAN RIGA OLD TOWN Hotel 5 stars

Customer review rating 4.5/5 2,209 reviews

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PULLMAN RIGA OLD TOWN
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+ 21 Services

Hotel extras

  • Free WIFI throughout the hotel

  • Conference Facilities

  • Free of charge sauna, pool and fitness room access

  • Location in the Old Town

  • SPA

Hotel location

PULLMAN RIGA OLD TOWN

Jekaba Iela 24
LV-1050 riga
latvia

Tel: +37167815444

Fax: (+371)67815445

Check-in from 15h00

Check out up to 12h00

  • By plane

    RIGA INTERNATIONAL At 9km / 6 miles - Shuttle paying

  • By train

    RIGA CENTRAL At 1km / 0 miles

GPS :56.952154, 24.105369

Exhibition and convention centre

  • SKONTO/KIPSALA 3.0 km / 1.0 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 154 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 33 connecting rooms
    • 154 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Russian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Shuttle
    • RIGA INTERNATIONAL Additional charge
    • RIX Additional charge
  • Europark Additional charge
    • Near the property
    • Public
Well-being
  • FIT & SPA LOUNGE
    • Covered
    • On site
  • FIT & SPA LOUNGE
    • On site

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
PULLMAN RIGA OLD TOWN

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,209 reviews

TripAdvisor Rating 4.5/5

774 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

A great weekend base at the Pullman Riga Old Town hotel

TripAdvisor rating 5.0/5

philiptremayne 21/10/2021 TripAdvisor review

Was transferred/upgraded to Pullman Riga Old Town from the Ibis in Riga, which remains closed due to Covid restrictions. What a surprise; the Pullman is a gem of a hotel, superb in every way. Our room (404) was great in terms of size and facilities, with a super en-suite shower room. The room was modern and tastefully decorated, with everything we could want - fridge, coffee making facility, flat screen TV etc. The reception area is spacious and the public rooms brilliant. The gym. pool and roof terrace great. Breakfast was stunning with a huge choice of everything imaginable on offer. The bar is also very good. All staff were professional, friendly and very welcoming. The location is perfect and easily accessible from the airport. Bars, restaurants and shops all nearby. The hotel offered everything I could ask for and I'll stay there again on my next visit to Riga.

Very nice staff

TripAdvisor rating 4.0/5

joeluft Friends getaway - 07/09/2021 TripAdvisor review

The hotel looks like a boutique hotel, very well located in the earth of Old Town. Fast checked in by a very nice and let me say beautiful young lady, who showed also later her nice attitude and efficiency. The room was very tiny, but I didn't expect anything bigger. The wooden dark floor was nice and warm. Very quiet. The only problem was the poor number of tv channels available (I'm italian, no italian channels, but doesn't matter... but not even CNN or BBC!). Breakfast was adeguate and good. Very strange pool, indoor, long and thin (one person can barely swim its length...), nice gym. All in all, a pleasant stay, but benefits for Diamond guests should be more "perceivable ". I am still waiting for my ALL points.

Outstanding!!!

Customer review rating 5.0/5

Georges D. Business - 17/10/2020 Confirmed reviews ALL

Great location, extremely friendly staff and a personalized welcome and service that beats every expectation.

Exellent choice

Customer review rating 5.0/5

Anonymous Couples - 02/09/2020 Confirmed reviews ALL

It is always nice to stay at Pullman hotel.

Exceptional individual service

Customer review rating 5.0/5

Adrian Solo - 01/09/2020 Confirmed reviews ALL

Hotel staff made sure that my stay was top standard, i’ve been staying there for few months in a row due to the pandemic. Inwaz very happy with the conditions.

Perfect service in perfect location

Customer review rating 5.0/5

Alex Business - 01/09/2020 Confirmed reviews ALL

I always enjoy staying at the Pullman in Riga. It’s location is perfect and the service is impeccable. The modern and functional rooms are very elegant and the beds very comfortable.

Excellent stay

Customer review rating 5.0/5

Ginta Friends - 20/08/2020 Confirmed reviews ALL

Lovely experience staying at this hotel! We received an excellent service from the staff and enjoyed all the amenities. Highly recommend staying here. Thank you!

Pleasant stay again

TripAdvisor rating 5.0/5

GMRausis 01/08/2020 TripAdvisor review

Historical building. Perfect location. Excellent staff. Comfy rooms. Nice kitchen . Large sauna. Proper gym room. Concerning room preferences: I liked both sides - park and atrium side, but during the summer season I would advice atrium side.

Perfect!

TripAdvisor rating 5.0/5

Rammst 22/07/2020 TripAdvisor review

From the first contact at the reception till the check-out we felt expected and welcomed. The staff payed high attention to us, offered room upgrade and provided all relevant information. Thank You All for a nice stay!

In the heart of Old Riga

TripAdvisor rating 5.0/5

Helena S 17/07/2020 TripAdvisor review

We stayed in Pullman Oldtown Riga ue to the hotel's 4 th anniversary and it was very enjoyable experience. Very good service, polite staff. nice size hotel rooms, reliable wifi, great sauna and swimpool. Our favorite place was a cigar room on the ground floor, good selection of art works. Hotel is located minutes away from all tourists activities and traps. The only thing I would recommend to change - not so strong parfume near bar. I know it is 'special parfume"of each Pullman but it was way tooo strong.

Very good stay

Customer review rating 5.0/5

V. P. Couples - 16/07/2020 Confirmed reviews ALL

Nice place to stay friendly staff helpfull buffer breakfast very good privicy good location good come again

Good stay in covid19 time

Customer review rating 5.0/5

Igor Solo - 16/07/2020 Confirmed reviews ALL

Acrually the Pullman does not need much publicity. Additionally it was very friendly Room rate without mention that my room was upgraded. Every department of the property worked perfectly even in such non touristic time Highly recommend.

Not letting one bad apple spoil an otherwise great experience

TripAdvisor rating 4.0/5

Marc H 21/06/2020 TripAdvisor review

Given the dearth of business these past months for hospitality organizations such as hotels, one would think any and all representatives therein would be eager, or at least instructed to welcome unequivocally guests planning a stay. Since all but one representative at this particular hotel were of this mindset, I will recommend this hotel, minus the dire inconvenience regarding parking. More on all of that shortly. From the young man who checked us in all the way up to the general manager, everyone ran the gamut from courteous to out and out joyous. We got a incredible upgrade due to A/C issues (which got fixed!); We caught a break with the pet fee (we brought our small, house trained dog); The hotel is in great shape, in a beautiful, older, totally renovated building adjacent to the old city; Since the hotel is next to parliament, the safety of the area is assured, due to round the clock police presence; There is hourly street parking nearby (free on Sundays), or a garage near-ish offering either 15 euros for 24-hours, or slightly more for unlimited entrance/exit. Drawbacks: One staff member, with whom I spoke initially derided me for the rate I chose, claimed to be the manager on duty (which she was not) when I asked to speak with her supervisor, refused to offer an upgrade to my in-laws who I invited last-minute to join us in a separate booking, argued with me when I was checking us all out, responding to my objections to her behavior and various other issues with a haughtiness giving the impression the issue was some kind of joke. This person could really do with intensive work on hospitable behavior, if not even mere tact. Other than this, due to the vicinity to parliament, you can't actually drive a car up to the hotel door to get rid of baggage. Since the garage is a bit of a hike to the hotel, one is left with only the option of rolling or carrying bags for the duration of a not inconsiderable walk to the hotel. Oddly, the hotel has no deal with the garage, so staying there offers no parking benefit to the guest. That ought to be looked at. But that latter is not a reason to avoid this hotel. One just needs to be ready to deal with that. The behavior of the referenced person is something paying customers could well do without; but perhaps that will be amended before long.

Dear Mr. Marc, Thank you so much for the detailed description of your experience and guidelines to make other guests well aware and prepared for the parking lot behind our house (Jekaba Arkade, Europark on Meierovica bulvaris 8)! I am delighted to have met you in person and had the chance to make your stay appreciable. My biggest pardon for my associate causing some unwanted concerns. I am sure we will be up to par for your and your friends next visit to Pullman Riga Old Town! For further assistance and communication I remain at your entire disposal. With best regards Valdis Vanadzins General Manager

Excellent séjour! Above expectations

Customer review rating 5.0/5

Georges Business - 27/03/2020 Confirmed reviews ALL

Amazing team, personalized care, wonderful staff and facilities! Amazing experience will come back again!

Enjoyable

Customer review rating 5.0/5

Howard Couples - 16/03/2020 Confirmed reviews ALL

Very enjoyable 3 night stay

It was OK - shame about the noisy party

Customer review rating 2.5/5

Lh Families - 14/03/2020 Confirmed reviews ALL

I had booked a superior twin room and a premium superior double room. However, what we got was a premium superior twin and a superior double room. No explanation was given. When I realised the discrepancy I was offered the choice to change rooms, but I knew my family would not stomach the upheaval of changing rooms in the middle of a brief 4 night stay. I think your website was clearly wrong at the booking stage and I think your staff did not communicate the change in rooms when we arrived and I think it was handled badly when I enquired why we had been allocated the rooms we had. On Tuesday 10th March, there was a very loud and boisterous party being hosted in the breakfast room. My sons could not sleep above all the din. They asked reception how long the rebelling would continue were told 1am. Part of staying in a reportedly nice hotel is that you expect to get good nights sleep. This was simply impossible. Again, when asking the reception staff, they said we could change rooms - but we would have to pack everything up and then unpack in the new rooms. I have to say, packing and unpacking at midnight is the last thing your guests would choose to do. Perhaps you should have offered the ability to have extra rooms to sleep in and then return to our first rooms in the morning? I don't think you are hitting the mark. As an aside, your website is tricky to navigate (both my husband and I are software specialists and we know a thing or two about websites!) There are some obvious things missing or difficult to find. Maybe you should look at some of your competitor’s websites? I cannot log below but we also called the booking centre to check on room availability before reserving online.

Perfectly located and great design

Customer review rating 5.0/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

We had an amazing team building event and conference! Totally different than all the previous times we have had around Europe! This is amazing hotel with cozy atmosphere and friendly people working who seem to enjoy what they do!

Customer review rating 4.5/5

Mikhail Couples - 08/03/2020 Confirmed reviews ALL

The hotel is very nice and well located. We stayed just one night and it was a good experience.

Good location and room service

Customer review rating 4.0/5

Yafeng S. Couples - 04/03/2020 Confirmed reviews ALL

The room service is good, and the location is great.

Well located for exploring all areas

Customer review rating 3.5/5

G. Couples - 02/03/2020 Confirmed reviews ALL

We found our room small and a little disappointing - bathroom door too close to bed. Hair dryer plug not near mirror Breakfast not hot enough and no lemon for smoked salmon although requested twice. Felt hotel only just deserves 5 star NOTE: did you find my gold round earring - I left message with reception

Dear G., Thank you so much for sharing your impressions with us, it is really very important for us as it shows us that we still have a lot of space to grow. Please, accept our sincerest apologies for all of the inconveniences that you have experienced during your recent stay with us. We really feel ourselves so very ashamed – hardly ever we’ve performed so really bad. Definitely, it is nothing like our general level of service that we provide to our guests. I would like to apologize for our breakfast team, I am very sorry to learn that you were not serviced the way you should have been at Pullman Riga Old Town. We will definitely work on this issue to see how we can improve our service at this case. Once more I would like to apologize for this unpleasant impression, but I sincerely hope that you will give us another chance to welcome you here, at Pullman Riga Old Town, and during your next stay with us we will do our best to change your opinion regarding the quality of service at our property. I am very sorry to tell you, that we were not able to find earrings. Our Housekeeping team did their best to find it after information from Reception, however no luck. In case you travel to Riga again I would appreciate if you can contact me directly at te… and I will make all necessary arrangements for you. Best regards, Terēze Vecvanaga Room Division Manager

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