PULLMAN RIGA OLD TOWN Hotel 5 stars

Given the dearth of business these past months for hospitality organizations such as hotels, one would think any and all representatives therein would be eager, or at least instructed to welcome unequivocally guests planning a stay. Since all but one representative at this particular hotel were of this mindset, I will recommend this hotel, minus the dire inconvenience regarding parking. More on all of that shortly. From the young man who checked us in all the way up to the general manager, everyone ran the gamut from courteous to out and out joyous. We got a incredible upgrade due to A/C issues (which got fixed!); We caught a break with the pet fee (we brought our small, house trained dog); The hotel is in great shape, in a beautiful, older, totally renovated building adjacent to the old city; Since the hotel is next to parliament, the safety of the area is assured, due to round the clock police presence; There is hourly street parking nearby (free on Sundays), or a garage near-ish offering either 15 euros for 24-hours, or slightly more for unlimited entrance/exit. Drawbacks: One staff member, with whom I spoke initially derided me for the rate I chose, claimed to be the manager on duty (which she was not) when I asked to speak with her supervisor, refused to offer an upgrade to my in-laws who I invited last-minute to join us in a separate booking, argued with me when I was checking us all out, responding to my objections to her behavior and various other issues with a haughtiness giving the impression the issue was some kind of joke. This person could really do with intensive work on hospitable behavior, if not even mere tact. Other than this, due to the vicinity to parliament, you can't actually drive a car up to the hotel door to get rid of baggage. Since the garage is a bit of a hike to the hotel, one is left with only the option of rolling or carrying bags for the duration of a not inconsiderable walk to the hotel. Oddly, the hotel has no deal with the garage, so staying there offers no parking benefit to the guest. That ought to be looked at. But that latter is not a reason to avoid this hotel. One just needs to be ready to deal with that. The behavior of the referenced person is something paying customers could well do without; but perhaps that will be amended before long.

Amazing team, personalized care, wonderful staff and facilities! Amazing experience will come back again!

Very enjoyable 3 night stay

I had booked a superior twin room and a premium superior double room. However, what we got was a premium superior twin and a superior double room. No explanation was given. When I realised the discrepancy I was offered the choice to change rooms, but I knew my family would not stomach the upheaval of changing rooms in the middle of a brief 4 night stay. I think your website was clearly wrong at the booking stage and I think your staff did not communicate the change in rooms when we arrived and I think it was handled badly when I enquired why we had been allocated the rooms we had. On Tuesday 10th March, there was a very loud and boisterous party being hosted in the breakfast room. My sons could not sleep above all the din. They asked reception how long the rebelling would continue were told 1am. Part of staying in a reportedly nice hotel is that you expect to get good nights sleep. This was simply impossible. Again, when asking the reception staff, they said we could change rooms - but we would have to pack everything up and then unpack in the new rooms. I have to say, packing and unpacking at midnight is the last thing your guests would choose to do. Perhaps you should have offered the ability to have extra rooms to sleep in and then return to our first rooms in the morning? I don't think you are hitting the mark. As an aside, your website is tricky to navigate (both my husband and I are software specialists and we know a thing or two about websites!) There are some obvious things missing or difficult to find. Maybe you should look at some of your competitor’s websites? I cannot log below but we also called the booking centre to check on room availability before reserving online.

We had an amazing team building event and conference! Totally different than all the previous times we have had around Europe! This is amazing hotel with cozy atmosphere and friendly people working who seem to enjoy what they do!

The hotel is very nice and well located. We stayed just one night and it was a good experience.

The room service is good, and the location is great.

We found our room small and a little disappointing - bathroom door too close to bed. Hair dryer plug not near mirror Breakfast not hot enough and no lemon for smoked salmon although requested twice. Felt hotel only just deserves 5 star NOTE: did you find my gold round earring - I left message with reception

ncice hotel rooms, good service. slow taxi order.

I really liked the room and especially breakfast. Great selection of fresh fish and good omelette!

Everithing was absolutely fabulous and big thank you to Kristiana who helped me to make my boyfriends stay amazing!

Always very nice rooms, and great service.

weird room with bathroom in the middle + low roof makes the room uncomfortable

Cosy and at the same time very stylish hotel with great service and perfect cocktails in lobby bar. Location is excellent. We enjoyed spending the weekend there.

very much pleased to return to Riga and note the warm welcome of the Pullman staff on arrival. Not to forget the service they render during your stay to make your stay as convenient as possible.