Mercure Krakow Stare Miasto 4 stars

Customer review rating 4.7/5 4,555 reviews

Mercure Krakow Stare Miasto
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+ 18 Services

Hotel extras

The hotel has 5 meeting rooms covering an area of 3230 sq. ft. (300 m²) and a 248-sq. ft. (23-m²) boardroom. Thanks to its interesting design and excellent location, the Mercure Krakow Stare Miasto hotel is the perfect choice for a work meeting.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154
krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Classic double with a comfortable bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Classic twin room - two separate beds

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Classic room with an extra sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Privilege room with a large bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Privilege room with a double bed and extra sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Privilege room with a kingsize bed and extra sofa

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Junior Suite with a double bed, extra sofa and a terrace

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Menu (PDF)

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,555 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,451 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely hotel. Excellent location

Customer review rating 4.7/5

Royton S. Couples - 23/03/2020 Confirmed reviews ALL

Lovely hotel. Very helpful staff. Great experience. In light of current Coronavirus situation, staff were very obliging and courteous. Lovely room, good quality beds, good facilities. The only criticism, small bath towels and not terrible “fluffy”!!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the near future. With best regards, Mercure Kraków Old Town Hotel Team.

Well located

Customer review rating 4.7/5

Amy S. Couples - 22/03/2020 Confirmed reviews ALL

Had a lovely stay although staff could have been more helpful at the reception desk.

Dear Madam. Thank you for sharing your comment, I'm sorry that your experience did not meet your expectations, we hope your next visit will be only more pleasant than the previous one. We hope to welcome you back to our hotel in the future. With best regards , Grzegorz - Guest Experience Manager.

Excellent location!

Customer review rating 4.7/5

Kate Friends - 15/03/2020 Confirmed reviews ALL

The staff from reception, the bar, catering and housekeeping are a credit to the hotel. They are real Ambassadors for the hotel group. Professional, polite, easy to talk to and approach. Nothing is too much for them. It really is service with a smile! Their serious attention to detailed cleaning during the recent coronavirus outbreak was very reassuring.

Dear Kate and Henryk :) we're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in the future. Need assistance? Please do not hesitate to contact us. Please remember, your home is on pawia str. nbr 18 in Cracow :) PS: big regards for Fredzia :) With best regards, The Mercure Krakow Stare Miasto EntireTeam.

great location, comfortable bed

Customer review rating 4.7/5

Jesse Business - 15/03/2020 Confirmed reviews ALL

great service... smiles all around especially from Martin the manager at front desk who is a regular ray of sunshine to my working days. Bed was really comfortable. The only thing I'd appreciate more is if the smart tv actually allows casting youtube and netflix

Dear Jesse we're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in the future. Need assistance? Please do not hesitate to contact us. With best regards, The Mercure Krakow Stare Miasto Team. Always book direct with us for best deals on www.accorhotels.com
Customer review rating 4.7/5

Mike C. Business - 13/03/2020 Confirmed reviews ALL

Great location, comfy hotel & friendly staff.

Dear MIKE :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.

Nice Business trip

Customer review rating 4.7/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

Nice experience, overall. Only inconvenient is the air conditioning, during the night, as it resets to his initial temperature and fan starts.

Dear IZABELA :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.
Customer review rating 4.7/5

Mv Business - 13/03/2020 Confirmed reviews ALL

Very helpful and friendly staff at the reception.

Dear MANJULA :) Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Could not fault our stay

Customer review rating 4.7/5

Ralph F. Couples - 10/03/2020 Confirmed reviews ALL

We stayed at the Mercure Krakow Stare Miasto for four nights on a short break to Krakow. The hotel was one of our highlights of the trip.

Dear RALPH :) I am very delighted to read that you enjoyed the service provided by the Mercure Kraków Old Town team and our perfect location :). Thank you ! We are truly grateful for your comment and we all look forward to welcoming you back again on the Pawia str nbr 18 :) With best regards , Grzegorz - Guest Experience Manager

Well located, good stay if in the right room

Customer review rating 4.7/5

Slickjdip Friends - 09/03/2020 Confirmed reviews ALL

Whilst I initially ended up in a noisy room near the trams at the front of the hotel, this was quickly resolved by helpful hotel staff.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for all the inconveniences. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Well location, friendly staff and delicious food.

Customer review rating 4.7/5

Kf L. Friends - 09/03/2020 Confirmed reviews ALL

Very satisfy with your hotel facilities and the all the services.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.

Excellent

Customer review rating 4.7/5

Anonymous Couples - 08/03/2020 Confirmed reviews ALL

Excellent One thing I would say, the banging of doors closing from after 8am which I think was due to room service was quite annoying.

Dear Suzanne. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.

very good location and great staff

Customer review rating 4.7/5

Tim H. Friends - 08/03/2020 Confirmed reviews ALL

The hotel is very close to the train station, a modern and inviting shopping centre which has good restaurants as well as shops and a short walk form the Main Square with its historic attractions. The rooms are well equipped, have great showers, very clean and warm with good soundproofing too. Very comfortable beds and tea/coffee making facilities add to the experience. Breakfast and evening meals are available as is a bar well stocked with local wines and beers in addition to known brands too, excellent staff will guide you with your selection. Finally the reception is modern and a little unusual if you are used to a regular check in desk but everything works very well . This is a hotel I would happily recommend and stay at again

Dear TIMOTHY :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.

perfect location and good amenities

Customer review rating 4.7/5

Sakina U. Business - 04/03/2020 Confirmed reviews ALL

The house keeping staff was very friendly and catered to all my request. I was welcomed with some nice fruits and welcome card which is a good personal touch.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.

Good Stay

Customer review rating 4.7/5

Anonymous Business - 03/03/2020 Confirmed reviews ALL

Helpful Employees - service oriented and a good eco-friendly hotel.

Dear Joel :) I am very delighted to read that you enjoyed the service provided by the Mercure Kraków Old Town team and our perfect location :). Thank you ! We are truly grateful for your comment and we all look forward to welcoming you back again on the Pawia str nbr 18 :) With best regards , Grzegorz - Guest Experience Manager

Well located - well appointed, a great hotel option in Krakow

Customer review rating 4.7/5

Cl… Solo - 03/03/2020 Confirmed reviews ALL

The room is spacious, tidy, modern, with good tv and channels. Lobby is comfortable and welcoming, nice breakfast area and good breakfast buffet. The location of the hotel is ideal in the old town, right across from a massive mall.

Dear CLAYTON KARL ALLEN :) I am very delighted to read that you enjoyed the service provided by the Mercure Kraków Old Town team and our perfect location :). Thank you ! We are truly grateful for your comment and we all look forward to welcoming you back again on the Pawia str nbr 18 :) We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards , Grzegorz - Guest Experience Manager

Perfect location

Customer review rating 4.7/5

Rolex Couples - 02/03/2020 Confirmed reviews ALL

Nice rooms, good stay. Close to old town, trains, trams and busses. Great lunch in tre restaurant and Nice selection of drinks in the bar.

Dear MR L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.

Great stay in an amazing hotel

Customer review rating 4.7/5

Paul Families - 29/02/2020 Confirmed reviews ALL

The best choice to explore Kraków is to start in this hotel , by feet you can go easy everywhere in city center. The staff is very helpful and food is amazing

Dear MR P., thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Great place to stay

Customer review rating 4.7/5

Michael B. Business - 28/02/2020 Confirmed reviews ALL

Really friendly experience, great sleep and the food and Bar was a nice place to be. Cant ask for much more.

Dear MR B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków :) With best regards, Mercure Kraków Old Town Hotel Team.

Perfect location, perfect hotel

TripAdvisor rating 5.0/5

rolex2019 27/02/2020 TripAdvisor review

6 nights in february . A very pleasant stay. Close to the old town, the train station, the bus/coach station, shopping mall. Walking distance to central Krakow and a tram service for further action. Delightful two course lunch in a very goog hotel restaurant. Well stocked bar for late night drinks .

Very clean and brilliant location

Customer review rating 4.7/5

Emma Couples - 26/02/2020 Confirmed reviews ALL

Hotel is very clean and furnished and decorated to a very high standard. The hotel bar was great. Location great just outside the old town. Excellent value for money.

Dear Emma :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. With Best Regards - Hotel Team
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