Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

5.0/5 1,367 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD ROOM (JAGIELLONSKA) 23 m2 3 m 0 0 0 0 0
KANONICZA 33 m2 3 m 20 16 0 16 0
BRACKA 57 m2 3 m 45 20 0 32 30
POSELSKA 61 m2 3 m 45 20 0 32 30
GRODZKA 64 m2 3 m 54 20 0 44 30
FLORIANSKA 86 m2 3 m 84 32 0 64 50

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.7/5 ALL Rating 4,151 reviews

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

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tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 1,367 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Roy Business - 29/11/2019 Confirmed reviews ALL
« Two Nights »

Stayed for only two nights, the first night I arrived later than expected due to delayed flights, I was able to get a drink at the bar but no food was available even any nibbles which would have been appreciated. The room was warm, good size and great shower. The meal in the hotel on the Tuesday night was good and breakfast always provided a good selection of options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

Wioletta K. Business - 29/11/2019 Confirmed reviews ALL
« Awesome »

The stay at your hotel was very pleasant. The room was very cozy, clean and everything was in place. The food in the restaurant is brilliant. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani Wioletto :) Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Panią ponownie w Mercure Kraków Stare Miasto :) Jeżeli to możliwe, będziemy bardzo wdzięczni za pozytywny komentarz także na platformie TripAdvisor : goo.gl/f8InhJ Pozdrawiamy serdecznie, Załoga Hotelu.

Anonymous Business - 28/11/2019 Confirmed reviews ALL
« Very nice hotel but I don't like the logistic during breakfast »

Nice hotel and nice people. Only one thing is that if possible don't offer rooms most far away in the corridor to a woman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. Thank you for taking the time to share your feedback. We are sorry that your experience with logistic did not meet your expectations, we hope your next visit will be only more pleasant than the previous one. We hope to welcome you back to our hotel in the near future. We are looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Mercure Kraków Old Town Hotel Team.

Anonymous Business - 28/11/2019 Confirmed reviews ALL
« Excelent stay »

Easy check in, well prepared room, good Wi-Fi connection and good overall ambience

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Robercie. Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Pana ponownie w Mercure Kraków Stare Miasto :) Już dziś zapraszamy serdecznie. Pozdrawiamy, Załoga Hotelu.

Andrew D. Couples - 27/11/2019 Confirmed reviews ALL
« Superb »

Really enjoyed our stay definitely coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, thank you very much for having taken the time to post your comments. It is a great pleasure to read so nice informations about our hotel , please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. See you in next time at Mercure Krakow Old Town. With best regards, Grzegorz - Guest Experience Manager.

Fiona Friends - 26/11/2019 Confirmed reviews ALL
« Welcoming staff and very comfortable bedrooms »

We loved it! And would happily recommend to other people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) thank you very much for having taken the time to post your comments. It is a great pleasure to read so nice information about our hotel , please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. See you in next time at Mercure Krakow Old Town. With best regards, Grzegorz - Guest Experience Manager.

Anonymous Solo - 23/11/2019 Confirmed reviews ALL
« Great Hotel in a Great location in Krakow. »

Modern room. Very comfortable. Great staff.,

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN :) Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Keyvan R. Business - 22/11/2019 Confirmed reviews ALL
« breakfast never changes, always the same. the quality of Yogurt and Granola are extremly poor. cheap options with plenty of sweets ... »

breakfast is not acceptable the privilege room which i stays were noisy in the mornings as someone was making the noise on the roof

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. Salomahalleh, Thank you very much for choosing to stay with us and for taking the time to share your opinion. I am truly sorry that none of the aspects of your stay have met your expectations. This is even more true considering that November was an appreciation month of International Paper company and during which we wanted to show how much we value Guests such as yourself by providing them with additional perks and benefits. Having said that, I do understand your concerns about the variety of our breakfast offer. Please rest assured that I will share your comments with both our Chef and Food & Beverage Manager and we will revise and enrich the buffet offer. Should there be any particular items that you would like to be introduced I would be grateful if you could share those with me and we will certainly take that into consideration. Considering the length of your stay I would also appreciate if you could advise on which of the mornings have you experienced the noise coming from the roof. Access to it is very limited and knowing when exactly did that happen will help me to establish who an why entered the roof and subsequently take corrective action. Considering the above, and with hope of retaining you as our Guest I would like to kindly ask you to inform me about your future arrival for a stay in our hotel. I would love to get the opportunity of meeting you and discussing the changes that you would like us to implement. Once again thank you very much for your comments and please accept my sincerest apologies for our shortcomings. If you decide to visit us again I will make sure to upgrade your reservation and do what I can to ensure your satisfaction of our services. Remainig at your disposal I am sending warm greetings, Adrian Kołba Rooms Division Manager h9…

Abi Business - 21/11/2019 Confirmed reviews ALL
« Excellent hotel and staff »

From the moment I arrived to the very moment I left the hotel, the service was impeccable - attentive, prompt and very streamlined service. The entire experience was excellent and the hotel staff have clearly put a lot into making this experience as easy and convenient as possible. Very impressed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ABI :) thank you for writing such a nice review about your stay in our hotel Mercure Krakow Stare Miasto. We really appreciate it. We are really glad that you enjoyed your stay and we can't wait to see you again. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards, Grzegorz - Guest Experience Manager and entire Team.

Soffía J. Couples - 21/11/2019 Confirmed reviews ALL
« perfect hotel, clean an fancy. »

we loved this hotel the location was perfect and it was clean and fancy.The food was perfect and our stay where wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SOFFIA :) Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us, we miss you already :) We look forward to seeing you again in Mercure Cracow Old Town Hotel. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ Need assistance? Please do not hesitate to contact us for future stays. Please remember, always book direct with us for best deals on www.accorhotels.com :) With best regards - The Hotel Team.

Johan Couples - 20/11/2019 Confirmed reviews ALL
« Amazing »

Great and clean hotel with very friendly staff. Amazing location, with large shopping center across The Street. The bar staff is soooo friendly and helpfull. Really top !! We would highly recommend and return here !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHAN :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Mercure KRK Hotel Team

María Couples - 20/11/2019 Confirmed reviews ALL
« Fantastic service! »

I emailed the hotel prior to arrival to let them know this was an anniversary getaway. When we arrived we were told we were given a comp upgrade. This was more than enough to make it special, but when we got to the room we found so many more details! There was a delicious celebration platter, a handwritten note on the mirror, another note on the desk and a 'happy anniversary' sign on the bed. Staff was great throughout, both reception and F&B. The breakfast was delicious and there were plenty of options. We also had lunch and dinner at the restaurant and the food was always fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIA :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ HAPPY ANNIVERSARY once again :) With Best Regards - Mercure KRK Hotel Team

Helen R. Families - 18/11/2019 Confirmed reviews ALL
« Great hotel. Great location »

Great location. 25 mins from airport. Opposite large shopping centre, train station, a cat cafe(!) and 5 min walk from Florianska Gate and the Old Town. Lovely room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HELEN :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Joanna Business - 18/11/2019 Confirmed reviews ALL
« Perfect business trip »

One of the best locations in Cracow. A few steps from the old town and the opposite site of Galeria Krakowska. Excellent staff Very nice breakfast with lots of choices and good coffee. Clean and design modern hotel

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani Joanno :) Jesteśmy bardzo wdzięczni za Pani komentarze dotyczące pobytu w Hotelu Mercure Kraków Stare Miasto. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Panią, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonany, że Pani opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w stronę satysfakcji gości. Jeszcze raz dziękujemy za podzielenie się z nami Pani opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Jeżeli to możliwe, będziemy bardzo wdzięczni za pozytywny komentarz także na platformie TripAdvisor : goo.gl/f8InhJ Z poważaniem, Grzegorz - Guest Experience Manager

Friends getaway - 16/11/2019 TripAdvisor review
« Great Hotel »

Everything was absolutely spot on from booking to checking out, great hotel, breakfast fantastic and perfect location opposite train station/shopping centre and within 5 minute walk of the market square. Highly recommended.

Marleen A. Business - 15/11/2019 Confirmed reviews ALL
« as it should be »

- friendly welcome - clean rooms - quiet - nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARLEEN :) Thank you for taking the time to share your feedback. We are looking forward to welcoming you back, whenever your travel plans bring you back to Kraków. With best regards, Mercure Cracow Old Town Hotel Team

Debz Business - 15/11/2019 Confirmed reviews ALL
« A comfortable stay for a business trip »

I have yet to receive my invoice/receipt for payment. Please send as I need for my expense claim I stayed in room 453 - as on business it was annoying that the desk wobbled and the glass to did not work for the laptop mouse. The sheets on the bed were not large enough to cover the single mattress and tuck under, this made it a little annoying and uncomfortable at times. The small gym was good. Provision of water was good, but in single use plastic bottles perhaps not the best for the planet. Food at dinner (I had the halibut) was only average. Reception staff were helpful and friendly

Couples - 15/11/2019 TripAdvisor review
« Break in Krakow »

Very good hotel, in exellent location. Very close to the train station and old town attractions. The staff was very nice and helpful.the room was big an very clean. We had the privilege room with large balcony

E.papadopoulou Couples - 14/11/2019 Confirmed reviews ALL
« Perfect in everything »

Perfect Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIMITRIOS :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Pidon Families - 13/11/2019 Confirmed reviews ALL
« Great stay! »

Fine access from Kraków station. Fantastic breakfast and clean room. Could have a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

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