Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.7/5 5,786 reviews

ALLSAFE approved hotel

Mercure Krakow Stare Miasto
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+ 24 Services

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 krakow
poland

Fax: (+48)12/2251135

Check-in from 15h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS:50.066754, 19.944759

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Your meetings and events

Flexible space, interesting design and excellent location make the Mercure Krakow Stare Miasto hotel a perfect choice for organisers of business events and meetings.

Room descriptions and layouts

meeting rooms

From 1 to 84 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,786 reviews

TripAdvisor Rating 5.0/5

1,562 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fabulous Hotel with lovely staff.

Customer review rating 5.0/5

James M. Couples - 02/12/2021 Confirmed reviews ALL

Great location,lovely hotel would highly recommd,staff very courteous and helpful.Would love to come back

Dear Mr M., The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) If there is a chance to receive a positive comment also on our GOOGLE profile -> https://tiny.pl/9c874 we will be very happy :) Hope to see you soon!

It is well said, that the hotel is well located.

Customer review rating 4.5/5

Philip G. Couples - 01/12/2021 Confirmed reviews ALL

Within walking distance of the station and city centre. Terrific.

Dear Mr G., We very much appreciate your comments regarding your stay. We look forward to seeing you again in the near future. Just feel invited :) With hotelier regards, Mercure Cracow Old Town Team

very good stay prime location

Customer review rating 4.5/5

Eli Couples - 30/11/2021 Confirmed reviews ALL

very good the room a little dark

Dear ELI, Thank you for taking the time to leave us feedback after your stay and for your constructive comments. We hope to welcome you again in the future and wish you all the best. With best regards, Mercure Krakow Old Town Team

Nice hotel in great location

Customer review rating 4.0/5

Michael M. Friends - 30/11/2021 Confirmed reviews ALL

The hotel is well located opposite a large shopping mall were the train departs for the airport which takes only 18 minutes. There is also a taxi rank outside which always seemed to have taxis available. It is also only a 5 minute easy walk to the main square. The staff were all very friendly and helpful. The hotel itself is large and modern with nice decor and comfortable furnishings. There can be a bit of a wait for lifts at busy times and the breakfast serving area can feel a bit cramped at busy times. The rooms themselves are well appointed with a few free soft drinks, a coffee maker and has usb charging points. I found the wc not to be of a good design and always required cleaning. I was also surprised that the hotel bar stopped serving residents at 11pm. I would also recommend joining the accor loyalty scheme as our friends who we travelled with and had booked directly had access to their rooms at 11am while we had to wait until 3pm. I am an accor member but had booked through booking. com.

Dear Mr M., Thank you for taking the time to leave us feedback after your stay and for your constructive comments. We hope to welcome you again in the future and wish you all the best. With best regards, Mercure Krakow Old Town Team

Everything expected and more

Customer review rating 4.5/5

Chris Q. Couples - 29/11/2021 Confirmed reviews ALL

Staff couldn’t be more helpful and nice, food excellent, rooms lovely and clean. Just an overall lovely place and time. Thank you for making our first trip to Poland as good as it was special thank you to anton

Dear Mr q., We very much appreciate your comments regarding your stay. We look forward to seeing you again in the near future. Just feel invited :) With hotelier regards, Anton with entire Mercure Cracow Old Town Team.

Perfect location , very good stay

Customer review rating 4.5/5

Anonymous Friends - 29/11/2021 Confirmed reviews ALL

The hotel is in a good location, close to the centre and also shopping centre. The room was clean. Good choice of breakfasts. The staff were friendly, overall we had a great stay. I highly recommend this hotel.

Dear Mrs H., We very much appreciate your comments regarding your stay at the Mercure Krakow Stare Miasto Old Town Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

Great hotel for location and accommodation

Customer review rating 5.0/5

Julie T. Couples - 25/11/2021 Confirmed reviews ALL

We had the best stay at the Hotel Mercure Krakow Stare Miasto. The hotel is clean and modern and the staff are so friendly and helpful. It is within close walking distance to many amenities including the town square, the shopping mall and train and bus station. I will most certainly be returning. Thank you for a great stay.

Dear Mrs T., The entire staff of the Mercure Krakow Old Town Hotel is very grateful for such a wonderful and kind comment. It was a great honor for us to host you recently. We would be very grateful for your recommendation of our hotel and would like to invite you for future stays :) If there is a chance to receive a positive comment also on our GOOGLE profile -> https://tiny.pl/9c874 we will be very happy :) Hope to see you soon! With best regards, Grzegorz - Guest Experience Manager

best place to stay in krakow

Customer review rating 5.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Great hotel Clean room, Great location close to everything we will come again soon.

Dear Mrs S., We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations. We look forward to seeing you again in the near future. We would appreciate your comment also on google website -> https://tiny.pl/9c874 With hotelier regards, Mercure Cracow Old Town team

Well located, great welcome, super breakfast

Customer review rating 4.0/5

Steven Business - 23/11/2021 Confirmed reviews ALL

I had some great days at Mercure in Krakow. Kind staff, wonderful breakfast and a cosy bar. Room was great and the location of the hotel was genious.

Dear Mr N., Thank you for taking the time to leave us feedback after your stay and for your constructive comments. We hope to welcome you again in the future and wish you all the best. With best regards, Mercure Krakow Old Town Team

Excellent Hotel friendly and helpful staff in a great location

Customer review rating 5.0/5

David J. Couples - 22/11/2021 Confirmed reviews ALL

Enjoyed 4 nights in November at this excellent hotel. Staff very helpful and friendly. Will book trips for you, at the right price. No mark up so feel comfortable in booking through reception. Hotel near rail station, opposite main shopping centre and only 10 minutes stroll to main square. Reakfast was excellent, plenty of choice and evening meal we had 1 night was great.

Dear Mr J., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Grzegorz - Guest Experience Manager.

Would definitely recommend

Customer review rating 5.0/5

Jill B. Families - 21/11/2021 Confirmed reviews ALL

Fabulous location, nice clean hotel, very attentive reception staff, very wide choice of breakfast foods, reasonable bar prices

Dear JILL, Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, The Mercure Krakow Old Town Team

Great time

Customer review rating 4.5/5

Marin Business - 20/11/2021 Confirmed reviews ALL

Hotel, accommodation and employees were at their best. I would def recommend this hotel to anyone looking for accommodation near town center and near main railway station.

Dear Marin, Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, The Mercure Krakow Old Town Team

Good location

Customer review rating 5.0/5

Angela R. Couples - 20/11/2021 Confirmed reviews ALL

Location was good, breakfast was good , friendly and helpful staff , the room was lovely, hairdryer , iron and ironing board kettle, fridge .a/c lovely shower.

Dear Mrs r., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Grzegorz - Guest Experience Manager.

Great new modern hotel

Customer review rating 4.5/5

Toni Business - 19/11/2021 Confirmed reviews ALL

I had choose this hotel for stay during my 2 day business trip and it was very nice.

Dear TONI, Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, The Mercure Krakow Old Town Team

Excellent location staff very friendly

Customer review rating 5.0/5

Stephen S. Families - 17/11/2021 Confirmed reviews ALL

Excellent location great staff lovely hotel

Dear Mr s., Thank you for your positive opinion about our staff and location. We hope, that your next stay will be also as pleasant and successful as the previous one. Thank you again for sharing your experience :) Yours sincerely, Mercure Cracow Old Town Hotel Team.

Very good location

Customer review rating 4.0/5

F. T. Couples - 14/11/2021 Confirmed reviews ALL

Very nice stay, well located hotel, modern design, comfortable room, too small breakfast area during pick hours

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure Cracow Old Town Hotel. I am sorry that your experience a specially with space during the breakfast time did not meet your expectations. Please allow me to express my sincerest apologies for all the inconveniences. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Krakow

TripAdvisor rating 5.0/5

sc189205 14/11/2021 TripAdvisor review

Excellent location,great staff,lovely hotel,could not fault anything,sorted out my trips with no fuss ,could not help enough,thank you we will be back hopefully next year with our extended family 👌👌👌👌👌

A return visit to a favourite

TripAdvisor rating 5.0/5

Tuckerton2000 25/10/2021 TripAdvisor review

It was a pleasure to return to the Mercure Krakow Stare Miasto. It is a comfortable and welcoming hotel that feel s safe in these unusual times. Our room was well appointed, clean and comfortable. No stay is complete without dinner in Winestone. The Restaurant Manager is a gem, warm, welcoming and happy to advise. It was also a pleasure to meet the DGM Adrian at checkout to share our contentment with our stay. We shall return!

Dear Guest, Thank you very much for choosing to stay with us again and for your overwhelmingly positive review. I am very glad that you were satisfied with every aspect of your stay and even more with your willingness to return. I will share your review with every member of our Team as I am sure it will motivate them further to strive to provide the highest quality service for our Guests. It was a real pleasure to exchange a few words upon your checkout from our hotel. I hope that your next visit will grant me such opportunity yet again. Hoping to see you in Kraków very soon I am sending you my best regards, Adrian Kołba Deputy General Manager

Great hotel and good location

TripAdvisor rating 5.0/5

258wilberthb Business - 19/09/2021 TripAdvisor review

Really enjoyed my stay at the Mercure Krakow. Great service and support from staff. Alwats helpful and never a No. Enyojed a nice room upgade to a suite. Nice restaurant with terrace and good food! Really enjoyed the hamburger and steak. Great location in a friendly neighborhood nearby a mall and short walking distance to the central square.

Exceptional - like staying with friends!

TripAdvisor rating 5.0/5

CarmenGraceRusso 10/08/2021 TripAdvisor review

From the moment we arrived to when we left we thoroughly enjoyed our stay. In fact we felt we were staying with friends such was the exceptional level of service. Our tour to Auschwitz/Birkenau and onto the Salt Mine was organised super efficiently. These are both unmissable experiences. That evening the hotel restaurant was extremely busy, but nonetheless despite a bit of a wait we enjoyed a delicious supper. Our room was very comfortable. The hotel is located close to the historic centre (an easy 5-10 minute walk), and across the road from the elegant Galeries Krakow shopping mall. If you visit Krakow I can totally recommend you stay at the Mercure Krakow Stare Miasto!

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