Mercure Krakow Stare Miasto

Mercure Krakow Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.8/5 1,757 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
Poland

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS:50.066754, 19.944759

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Your meetings and events

Flexible space, interesting design and excellent location make the Mercure Krakow Stare Miasto hotel a perfect choice for organisers of business events and meetings.

Room descriptions and layouts

meeting rooms

From 1 to 84 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,757 reviews

TripAdvisor Rating  5.0/5  1,628 reviews

Certificate of excellence 2022

very good experience

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

very helpful whenever i needed help to book a taxi or for any questions.

Dear YANNICK M., We are really glad that you enjoyed your stay, our staff, and service. Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards, Witold Skałka Guest Experience Specialist

Great Location and so convenient

Customer review rating 4.5/5

Nigel P. Friends - Confirmed reviews ALL

Friendly staff with fantastic room and a great breakfast in an ideal location. What more could you want.

Dear NIGEL P., We are grateful for your review. We are very happy to hear that you enjoyed your stay at our Hotel. We will be happy to pass this feedback with the entire team. Our priority is guest satisfaction and your comment confirms our hard work. We look forward to welcome you again in the near future :) Best regards from Mercure Cracow Old Town! Yours sincerely, Witold Skałka Guest Experience Specialist

Nice Hotel

Customer review rating 5.0/5

Celine Couples - Confirmed reviews ALL

The room was Nice and clean, overall good experience

Dear CELINE M., We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations. We look forward to seeing you again in the near future. With best regards, Witold Skałka Guest Experience Specialist

Nice hotel

Customer review rating 4.0/5

Jyri Business - Confirmed reviews ALL

Very nice hotel, fresh, clean, tidy and modern. Rooms are good size and have everything one can hope for stay in the hotel. Breakfast was great also and had good selection.

Dear JYRI H., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. P.S - > During your next stay, please ask my colleagues about the taxi and we will definitely help you solve that request well :) Best regards, Welcome Team

Very wee located

Customer review rating 4.5/5

W. Ł. Business - Confirmed reviews ALL

Very good breakfast. Strong 4 stars

Dear LUKASZ W., Thank you for choosing us to spend wonderful moments in the Royal City of Krakow. We hope you decide to visit us again in the future. We would like to sincerely invite you. With best resgards, Mercure Krakow Old Town Hotel Team.

Very well located, very friendly atmosphere

Customer review rating 5.0/5

Andrzej Families - Confirmed reviews ALL

I'm in the hotel again and as before, everything was great. The hotel is clean, service and breakfasts great. I had some problem with parking space in the day of arrival which was quickly resolved by the front desk staff. I express my sympathy for the reception staff for Mr. Wojtek and Martin, these are, among others, such people create a positive atmosphere at the hotel.

Dear ANDREJ Z., We are grateful for your review. We are very happy to hear that you enjoyed your stay at our Hotel. We will be happy to pass this feedback with the entire team. Our priority is guest satisfaction and your comment confirms our hard work. We look forward to welcome you again in the near future :) Yours sincerely, Wojtek, Martin and rest of the team

Central

Customer review rating 3.5/5

Tusea Couples - Confirmed reviews ALL

We were disappointed we didn't have any bathrobes

Dear TUSEA G., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We would like to explain that, bathrobes can be found in rooms from privilleage up. We hope that the above procedure will not affect the choice of our hotel in the future. With best regards, Witold Skałka Guest Experience Specialist

Great location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Fantastic stay. All the team at this hotel were so helpful and friendly.

Dear NICOLA W., We very much appreciate your comments regarding your stay. We look forward to seeing you again in the near future. Just feel invited :) With hotelier regards, Mercure Cracow Old Town Team

Warm welcome, friendly staff

Customer review rating 5.0/5

Graham C. Couples - Confirmed reviews ALL

The beds were vert comfortable and the room was very clean. Breakfast was lovely

Dear GRAHAM KEITH C., Thank you for choosing us to spend wonderful moments in the Royal City of Krakow. We hope you decide to visit us again in the future. We would like to sincerely invite you. With best resgards, Mercure Krakow Old Town Hotel Team.

Excellent location, superb staff

Customer review rating 5.0/5

Iain L. Couples - Confirmed reviews ALL

This hotel is in a great location for the old-town & directly opposite the main railway station. The hotel itself is excellent, great facilioties, clean and very modern. Rooms very comfortable. Breakfast was superb. The best bit about the hotel is the people. They all went above & beynd to make our stay perfect. Thank you all!

Dear IAIN L., Thank you for choosing us to spend wonderful moments in the Royal City of Krakow. We hope you decide to visit us again in the future. W would like to sincerely invite you. With best resgards, Mercure Krakow Old Town Hotel Team.

Brilliant location, wonderfully welcoming friendly staff, amazing breakfast

Customer review rating 5.0/5

Kathy M. Business - Confirmed reviews ALL

I wrote a review already but not through my booking. apologies. no time to write again. Evrything was wonderful, especially the staff: Jonny and night and Pavel during the day, and the Ukrainian lady in the restaurant. Thank you. Made my journey back from the POlish/ Ukraine border so much pleasanter.

Dear KATHY M., We are grateful for your review. We are very happy to hear that you enjoyed your stay at our Hotel. We will be happy to pass this feedback with the entire team. Our priority is guest satisfaction and your comment confirms our hard work. We look forward to welcome you again in the near future :) Best regards from Mercure Cracow Old Town! Yours sincerely, Hotel Team

Friendly and helpful staff in a great location

Customer review rating 5.0/5

Ball Couples - Confirmed reviews ALL

Your team could not have been more helpful. The room was nice and comfortable.

Dear Carol B., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Best regards, Witold Skałka Guest Experience Specialist

Great stay

Customer review rating 5.0/5

Ashi Business - Confirmed reviews ALL

Very good service. Very nice room. Very good location.

Dear AVSHALOM N., Thank you very much for having taken the time to post your comments. It is a great pleasure to read so nice informations about our hotel , please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. See you in next time at Mercure Krakow Old Town. With best regards, Welcome Team

Very good

Customer review rating 4.5/5

T97…@gmail.com Families - Confirmed reviews ALL

Nice clean hotell with exelent breakfast.All is good snd will go on the same hotell next time.

Dear TONI H., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Best regards, Welcome Team

Perfect location

Customer review rating 5.0/5

Richard S. Couples - Confirmed reviews ALL

No faults at all was a pleasure to stay with you

Dear RICHARD S., Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. Best regards, Welcome Team

Great location, great service.

Customer review rating 4.5/5

Kjell G. Friends - Confirmed reviews ALL

All excellent. Centrally located, no noice, clean & fresh. Very helpful staff overall. The small table next to the chair was very wobbly (stayed at #405), but I easily adapted to that & forgot to report it. Would highly recommend!

Dear KJELL G., We very much appreciate your comments regarding your stay. We look forward to seeing you again in the near future. Just feel invited :) With hotelier regards, Mercure Cracow Old Town Team

Fabulous hotel!

TripAdvisor rating 5.0/5

UnitedKingdomCaff TripAdvisor review

This Mercure hotel was really fabulous! Location excellent. Staff attentive & our junior suite beautiful. Breakfast buffet was first class & no shortage of choice. We had freshly made omelette every morning which were delicious. If you want a great choice of hotel in a great central location then this is a must. We had a wonderful time in Krakow made even better by this hotel!

friendly atmosphere

TripAdvisor rating 4.0/5

Happiness30100865742 TripAdvisor review

the staff are very friendly and the hotel is suitably located. the rooms are good and clean. however, i felt that the services need to be improved; breakfast selection is poor and restaurant don't provide lunch or dinner.

Dear Happiness30100865742, Thank you very much for your comments regarding your stay at the Mercure Krakow Old Town. We are pleased to read that you generally enjoyed your visit. At the same time, i would like to inform you that we are serveing the breakfast which has more than 100 high-quality products, most of them are regional, and also the restaurant is open till 10:00 P.M - you can have lunch or dinner ordering a 'la carte with the help of a waiter. We are truly grateful for your comment and we all look forward to welcoming you back again at our Hotel. With best regards, Witold Skałka

excellent location, tasty and rich breakfast, perfect complementary facilities

TripAdvisor rating 5.0/5

Traveler53654081483 Families - TripAdvisor review

The old town is within 100m from the hotel. Across the hotel there is a big shopping mall. The breakfast was very tasty with plenty of different choices, including various kinds of warm food. We were very surprised from the many complementary choices in the room, including water, juice, very tasty coffee and tea, even a welcome gift. High quality toiletries. The only (very small) comment is the unproportionally high rates for daily parking compared to the room price. Thanks for a very pleasant stay.

Dear Sir or Madam, First of all I would like to thank you very much for your time and opinion about your Stay in the Mercure Krakow Old Town. I am very pleased to see such positive feelings after reading your recommendation. I am also glad that the service of my colleagues was appreciated by you as well as the quality of breakfast or products in the room. I would like to inform you that our Hotel is located in the very center of Krakow where there is a paid parking zone. As a result, the price of leaving your vehicle in the parking lot is adequate to our location. We hope that the above factors will not influence your choice of Mercure Krakow Old Town, :-) With hotelier regards, Witold Skałka Guest Experience Specialist

Krakow

TripAdvisor rating 5.0/5

sc189205 TripAdvisor review

Excellent location,great staff,lovely hotel,could not fault anything,sorted out my trips with no fuss ,could not help enough,thank you we will be back hopefully next year with our extended family 👌👌👌👌👌

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