Mercure Krakow Stare Miasto 4 stars

Customer review rating 4.7/5 5,462 reviews

ALLSAFE approved hotel

Mercure Krakow Stare Miasto
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+ 24 Services

Hotel extras

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 Meeting room(s)
  • Copy/print service available Paying

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154 krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Check-in from 15h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Your meetings and events

Flexible space, interesting design and excellent location make the Mercure Krakow Stare Miasto hotel a perfect choice for organisers of business events and meetings.

Room descriptions and layouts

meeting rooms

From 1 to 84 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,462 reviews

TripAdvisor Rating 5.0/5

1,531 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

well located

Customer review rating 3.5/5

Anonymous Families - 12/09/2021 Confirmed reviews ALL

I return again to mercure krakow after 2 years . I've been here in 2019 and enjoy my stay. I chose preivelege room this time, but i was disappointed to find very small rooms . The service at breakfast is very slow. the staf dont realy trying to Serve the guests.

Dear Mrs Z., Thank you for sharing your feedback to us. We are very sorry that things did not go as expected. All negative comments are important for us because we know where we can still improve. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We sincerely apologize for any inconvenience. Nevertheless we would like to welcome you back, we will make every effort to erase the bad impression. We hope you will give us the opportunity to better serve you in future. With hotelier regards, Mercure Cracow Old Town Team

Great location, not so good bathroom

Customer review rating 3.0/5

Luizq Solo - 12/09/2021 Confirmed reviews ALL

It was very nice stay, the only negative thing was smell in the bathroom. It wasn’t pleasant . It was a drain smell that should be taken care of.

Dear Mrs G., Thank you for sharing your feedback to us. We are very sorry that things did not go as expected. All negative comments are important for us because we know where we can still improve. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We sincerely apologize for any inconvenience with the bed smell. Nevertheless we would like to welcome you back, we will make every effort to erase the bad impression. We hope you will give us the opportunity to better serve you in future. With hotelier regards, Mercure Cracow Old Town Team

Loved the property, its location and the service.

Customer review rating 4.0/5

Bryan B. Solo - 11/09/2021 Confirmed reviews ALL

The only negative was difficulties with the cable TV network. I had CNN, France24 etc on my first day but not for the remaining 3. There was an issue with the signal. This was disappointing.

Dear Mr B., Thank you for sharing your feedback to us. We are very sorry that things did not go as expected. All negative comments are important for us because we know where we can still improve. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We sincerely apologize for any inconvenience. Nevertheless we would like to welcome you back, we will make every effort to erase the bad impression. We hope you will give us the opportunity to better serve you in future. With hotelier regards, Mercure Cracow Old Town Team

Excellent Location but Check in Could be Better

Customer review rating 3.5/5

John M. C. Business - 09/09/2021 Confirmed reviews ALL

Exactly what you would expect from a Mercure Hotel, comfortable bed, spacious room with all amenities. Only irritation I had was with check in due to car park payment - this step invalidated the pre-paid easy check out as you have to pay extra for the car park (100 PLN) then queue up in the morning to get your exit ticket authorised. Minor point. Be aware that there were very few parking places available which could be an issue if you arrive late. The town centre in Krakow Old Town is stunning

Well located, comfy beds, spotlessly clean!

Customer review rating 5.0/5

Kathy Couples - 06/09/2021 Confirmed reviews ALL

As always a warm welcome from all. Attentive staff, helpful & understanding. Nothing is too much trouble, they go the extra mile to please.

Dear Kathy & Heniu :) Thank you very much for having taken the time to post your comments. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Cracow. Please do not hesitate to contact us directly (h9…) for a future trip or to recommend us to your friends and colleagues. We hope to welcome you back to our Hotel very soon :) With best regards, Grzegorz - Guest Experience Manager.

Great staff , comfortable beds and great staff and very clean everywhere.

Customer review rating 5.0/5

Andrew B. Couples - 01/09/2021 Confirmed reviews ALL

We were welcomed by your fantastic staff that went above and beyond their job to make our stay the most enjoyable. We will be back very soon. Thank you to all your staff including the return lift to the airport by your staff member who helped us with everything.

Dear Mr B.... thank you very much for having taken the time to post your comments. It is a great pleasure to read so nice information about our hotel and staff, please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. See you in next time at Mercure Cracow Old Town. With best regards, Hotel Team

Well located

Customer review rating 5.0/5

June Couples - 29/08/2021 Confirmed reviews ALL

The hotel was a great location for the train airport and easy walking into old town square . It was clean presentable and the staff could do no more for you . Polite helpful and always had a smile. They made feel comfortable and welcome .

Dear June... Thank you for the great review of our hotel :) We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Crcaow Old Town Team

I’m really disappointed as I stay in Mercure from some time now

Customer review rating 2.0/5

Magdalena Z. Business - 29/08/2021 Confirmed reviews ALL

Unfortunately the room had some bits that weren’t cleaned properly. The glass wall with a full hand print, dirty toilet with one string of hair laying on top of the lid and dusty corners in the bathroom. There was also a problem with checking in. It was meant to be ready at 2pm but I had to wait extra 30minutes. The payment process was also problematic. It was taken off twice from my account as the first one didn’t go through (I was made sure of that by the member of staff) and I was told to come downstairs and pay again. If I didn’t check my account and go to the hotel or contact it, I would loose that money I’m afraid. The only great part was the staff. Very friendly and helpful.

Dear Mrs Z.... Thank you for sharing your feedback to us. We are very sorry that things did not go as expected. All negative comments are important for us because we know where we can still improve. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We sincerely apologize for any inconvenience. Nevertheless we would like to welcome you back, we will make every effort to erase the bad impression. We hope you will give us the opportunity to better serve you in future. With hotelier regards, Mercure Cracow Old Town Team

Excellent hotel in good location

Customer review rating 5.0/5

M T. Couples - 28/08/2021 Confirmed reviews ALL

Very good hotel close to the train station and not far from the main square. Room was a very good size and the bed was so comfortable. Excellent large bathroom. The staff were very friendly and helpful and the breakfast buffet was amazing. Would highly recommend this hotel and would definitely use it again.

Dear Mr T., We very much appreciate your comments regarding your stay. We are pleased to read that we have managed to meet your expectations. We look forward to seeing you again in the near future. With hotelier regards, Mercure Cracow Old Town team

Very clean , well located

Customer review rating 5.0/5

Wojciech T. Couples - 25/08/2021 Confirmed reviews ALL

Very good service

Szanowny Panie Wojciechu, Dziękuję, że zdecydował się Pan wybrać właśnie nasz Hotel :) Na poczet przyszłych pobytów w Galicji, już dziś serdecznie zapraszam do Mercure Kraków Stare Miasto i jednocześnie bardzo dziękuję za czas poświęcony na wystawienie nam pozytywnej opinii. Z wyrazami szacunku, Grzegorz - Guest Experience Manager

Pleasant Hotel

Customer review rating 5.0/5

Sol Families - 24/08/2021 Confirmed reviews ALL

Great experience, fantastic customer service especially from Pawel & Johny.

Dear SOL :) On behalf of myself and the entire Team -> a specially Paweł, Johny and Karolina, I am very much appreciate your comments regarding your experience at the Mercure Cracow Old Town Hotel. We have every reason to believe that you will visit us again in the future :) We are looking forward to welcoming you back, whenever your travel plans bring you back to Cracow. Sincerely, Grzegorz - Guest Experience Manager with Mercure Cracow Old Town Team

Perfect location and standard

Customer review rating 5.0/5

Krzysiek Couples - 21/08/2021 Confirmed reviews ALL

The hotel is perfectly located, 2 min. walking from the main train station. For this price the standard and overall service is absolutely ok. It is my usual accommodation during my stays in Kraków.

Szanowny Panie Krzysztofie... Dziękujemy za opinię pobytu w Hotelu Mercure Kraków Stare Miasto. Miłe słowa od naszych gości, to coś, co pozwala nam się rozwijać i daje energię do działania :) Będzie nam miło gościć Pana ponownie w przyszłości. Serdecznie zapraszamy. Z wyrazami szacunku, Załoga Hotelu.

Good stay

Customer review rating 3.5/5

Jessica R. Couples - 19/08/2021 Confirmed reviews ALL

The hotel is very clean, nicely decorated and has a very good location. However, there are some things that should be improved. Parking - before arriving I contacted the hotel asking if is was necessary to reserve a parking space. The answer was no but upon arrival the experience was that it quickly filled up and the hotel couldn’t guarantee a parking space. If the car was used during the day there was no way to know if there would be an available spot when coming back. It is also quite expensive. The breakfast buffet is located at the corner of the lobby and it easily gets crowded. There is no way to keep a safe distance between guests… The hotel has tried to work on safety during the pandemic by asking everyone to wear a mask and handing out a plastic glove before entering the buffet . However not everyone knows what the glove is for so they put it on and hold their plate with it while grabbing different utensils with their other hand… The gym is poorly planned…

Dear Mrs R., Thank you for taking the time to share your feedback. At the same time, we assure you that we will take all into consideration in order to meet your expectations during your next visit. Thank you once again for sharing your opinion with us and we hope that your next stay in our hotel will be only pleasant and successful. We look forward to warmly welcoming you again in the future. Yours sincerely, The Mercure Cracow Old Town Team

Well Located, good breakfast, modern

Customer review rating 4.0/5

Raquel R. Couples - 17/08/2021 Confirmed reviews ALL

The room was ok, but it was not cleaned the night we spent there. For us was not an issue but is the first time I see that. Breakfast was great and location too.

Dear Mrs R. CANITO, We very much appreciate your comments regarding your stay at the Hotel Mercure Cracow Old Town. We would like to clarify that in reference to covid19 procedures, in our hotel room cleaningservice is done only upon guest request and the room must be empty during this time. We hope that the above procedure will not affect the choice of our hotel in the future. With best regards, Mercure Cracow Old Town Team

Excellent stay!

Customer review rating 5.0/5

Paulina Business - 17/08/2021 Confirmed reviews ALL

The hotel is modern, very comfortable and clean. The restaurant WineStone offer awesome meals and the hotel team makes the experience really excellent.

Dear Mrs G., We very much appreciate your comments regarding your recent stay at Mercure Cracow Old Town. It is a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our entire Team. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Grzegorz - Guest Experience Manager

Exceptional - like staying with friends!

TripAdvisor rating 5.0/5

CarmenGraceRusso 10/08/2021 TripAdvisor review

From the moment we arrived to when we left we thoroughly enjoyed our stay. In fact we felt we were staying with friends such was the exceptional level of service. Our tour to Auschwitz/Birkenau and onto the Salt Mine was organised super efficiently. These are both unmissable experiences. That evening the hotel restaurant was extremely busy, but nonetheless despite a bit of a wait we enjoyed a delicious supper. Our room was very comfortable. The hotel is located close to the historic centre (an easy 5-10 minute walk), and across the road from the elegant Galeries Krakow shopping mall. If you visit Krakow I can totally recommend you stay at the Mercure Krakow Stare Miasto!

6 stars

TripAdvisor rating 5.0/5

Kaido K 09/08/2021 TripAdvisor review

Excellent service during all that 4 days. Reception crew was awsome and very friendly. Great location, near railway station and big shopping mall. Junior suite was great, comfort bed, enough space and quiet. Strongly recommend !

Very pleasant stay

TripAdvisor rating 4.0/5

lieub2016 09/08/2021 TripAdvisor review

A very pleasant stay. Location is great with walking distance to shops and the old town. Parking in the basement is good. Smooth check in check out. Breakfast is very good. WiFi works good. Bed mattresses and pillows are comfortable.

Great experience

TripAdvisor rating 5.0/5

Agnieszka L Business - 03/03/2021 TripAdvisor review

Close to the main station Krakôw Glowny but quiet. Walking distance from the Old Town and a shopping mall. Modern rooms, comfortable beds, very tasty breakfast, nice and professional service. Best stay!

Dissapointed

TripAdvisor rating 2.0/5

Bonta_B Friends getaway - 06/08/2020 TripAdvisor review

(Apartment with balcony) The apartment size is good with a private balcony. Wifi signal work great, free waters and some soda. The toiletseat was very uncomfortable and sound like its going to broke down. Balcony is very dirty with a lot of spider web and spiders at night, bad smell coming from the pipe from the balcony. Breakfast was a disaster, huge line, not many choices, only few staffs working in the breakfast area. I wanted to go for a second round but there was always huge line waiting that i just gave up and go to eat something else outside. Dissapointed with the Parking, Called around 1-2 weeks earlier to book the parking and thank you for the special discount from 100 PLN to 50 PLN. At checking i paid for the parking upfront for 2 nights and the next day i had to drive to my family and came back without any free space to park. Was told later that i shoulded have some parking card or something to block the space for me but no one issue that parking card for me when i checked in and was asked to park in Ibis Hotel 300 m. from the Hotel.... Been to more than a 100 hotels around the World and this is my first time paying for a space that they didn't have.. Me and my company employees will not be staying here anymore.

Dear Bonta_B, First of all, allow me to thank you for taking the time to share your experience following your stay at Mercure Krakow Stare Miasto and for choosing our hotel in the first place. I am very grateful for all of your valuable comments, as here at Mercure Kraków Stare Miasto we strongly believe that the best and easiest way to improve the level of our services is through attentive listening to and acting upon Guests' feedback. I would like to assure you that we will do our upmost to address all of the issues you have mentioned in your review in order to ensure that they will not reoccur in the future. Having said that, I would like to briefly pick up on the issues raised. Due to the global health crisis we are currently in several aspects of our standard processes have changed considerably in order to secure the highest possible level of safety for our Guests as that is our priority and something we consider our responsibility. One of those aspects is the fact, the once we clean and prepare a room for arrival we do not enter it anymore for at least the next 24 hours and in some cases even longer. Although we clean the rooms and balconies to the highest possible sanitary standards, from time to time those pesky and restless spiders will do what they do best between the time we last entered the room and the moment you first enter the room you checked into :) Nonetheless, following your comments, we will pay particular attention to our balconies especially in the context of cleaning thoroughly the rainwater drainage pipes. The second aspect of our Guests' experience that changed recently is the breakfast. Due to the restrictions imposed on the hospitality industry by the local government we cannot offer our breakfast buffet in its usual form. Nonetheless, we do our best to provide a breakfast experience as similar to what our Guests are used to as possible. This includes ensuring the availability of all the items the buffet was offering previously and even more. We change the offer depending on the current season and also according to our Guests' expectations and suggestions. If there is anything in particular that you found missing in our buffet we will be glad to learn about it and add that item if possible. Please do not hesitate to let us know in any way that is convenient for you. Furthermore, due to the government-imposed restrictions regarding the number of tables provided in our breakfast restaurant we are aware that at peak times the restaurant is somewhat busy. We do our best to advise Guests about the best times to enjoy their breakfast however we have to acknowledge that queues at certain times may not be possible to avoid. Please remember however, that you can always enjoy a breakfast in your room, served at a time most convenient for you with no waits whatsoever. Lastly, I would like apologize for the fact, that by way of omission, we did not issue a parking card for you right when you checked in. This card and our parking system is our way of securing availability of parking spaces for our in-house Guests. As the number of spaces in our garage is limited, whenever it is full we provide parking spaces for our Guests in the nearby hotel Ibis, which is part of our hotel group, as we understand that the last thing a Guest desires after a long journey is to look for a parking space in the heart of the city, where we are located. I sincerely hope that despite the issues you have raised your stay was rather enjoyable. As I mentioned in the beginning I am really grateful for all your comments as they will be very useful in trying to find an even better way to serve our Guests in those difficult and unprecedented times. Please contact me directly if you would like to discuss any of the above further or if you would be willing to reconsider your decision regarding visiting us again. All the best for your and your company employees. Stay safe! Adrian Kołba Rooms Division Manager

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