Mercure Krakow Stare Miasto 4 estrelas

Nota clientes Avis 4.7/5 4.969 comentários

Hotel aprovado por ALLSAFE

+ 19 Serviços

Extras do hotel

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais permitidosServiços a pagar
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Idiomas falados no hotel
  • Check-in antecipado/Check-out tardioServiços a pagar
  • Unidad. carregam. p/carro elétr.
  • Lavandaria
  • Loja souvenir/banca de jornais
Catering
  • Pequeno-almoçoServiços a pagar
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Sala de ginástica
Serviços empresariais
  • 6 Sala(s) de reunião
  • Servicio disponible fotocopia/impresiónServiços a pagar

Localização do hotel

Mercure Krakow Stare Miasto

Pawia 18 B
31154 cracóvia
poland

Tel: +48122251111

Fax: (+48)12/2251135

Check-in desde as 14h00

Check-out até às 12h00

  • De avião

    KRAKOW BALICE A 17 km / 10,56 milhas

  • De comboio

    KRAKOW GLOWNY A 0,25 km / 0,16 milhas

GPS:50.066754, 19.944759

As nossas reuniões e eventos

Flexible space, interesting design and excellent location make the Mercure Krakow Stare Miasto hotel a perfect choice for organisers of business events and meetings.

Descrições e configurações das salas

salas de reuniões

De 1 a 84 

participantes

Configuração não disponível para estes critérios
  • Não tem a certeza da capacidade necessária para o seu evento?

  • Este hotel não é adequado para o seu evento?

    Procure outro hotel
  • Converta diferentes unidades de medida e facilite a organização dos seus eventos.

Equipamento geral

  • Tela

  • Flipchart

  • Equipamento de áudio e vídeo

  • Púlpito

  • Luz do dia

  • Acesso WiFi

  • Retroprojetor

  • Salas de apoio

  • Projetor de slide

  • Sala reuniões c/ ar-condicionado

Equipamento geral

Para organizar a sua reunião, o hotel coloca-se à sua disposição para confirmar a disponibilidade dos equipamentos e serviços.

As nossas opções de alojamento

Quarto Clássico com cama grande

Espaço acessível
  • Número máx. de pessoas: 2
  • Superfície: Desde 21 / 226 sq ft
  • Vistas: Lado da cidade *

* Sujeito a disponibilidade

  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • secretária
  • Produtos de casa de banho(...)

Quarto Clássico com duas camas de solteiro

Espaço acessível
  • Número máx. de pessoas: 2
  • Superfície: Desde 21 / 226 sq ft
  • Vistas: Lado da cidade *

* Sujeito a disponibilidade

  • Água mineral grátis no quarto
  • TV por satélite/cabo a cores
  • Produtos de casa de banho

Quarto Clássico com uma cama grande e um sofá extra

Espaço acessível
  • Número máx. de pessoas: 4
  • Superfície: Desde 21 / 226 sq ft
  • Vistas: Lado da cidade *

* Sujeito a disponibilidade

  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Produtos de casa de banho

Quarto Privilege com 1 cama grande

Espaço acessível
  • Número máx. de pessoas: 2
  • Superfície: Desde 28 / 301 sq ft
  • Vistas: Lado da cidade *

* Sujeito a disponibilidade

  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Produtos de casa de banho

Quarto Privilege com cama grande e sofá-cama adicional

Espaço acessível
  • Número máx. de pessoas: 4
  • Superfície: Desde 24 / 258 sq ft
  • Vistas: Lado da cidade *

* Sujeito a disponibilidade

  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Máquina Nespresso
  • Produtos de casa de banho

Suite Junior com cama grande e sofá-cama adicional

Espaço acessível
  • Número máx. de pessoas: 4
  • Superfície: Desde 34 / 366 sq ft
  • Vistas: Lado da cidade *

* Sujeito a disponibilidade

  • Água mineral grátis no quarto
  • TV por satélite/cabo a cores
  • Produtos de casa de banho
Quartos

Os nossos restaurantes e bares

WINESTONE

Tipo de cozinha: Internacional

O restaurante Winestone hotel dispõe de pratos internacionais deliciosos servidos nas famosas "les planches" - na pedra. Relaxe e desfrute da sua estadia com um exótico copo de vinho da nossa coleção cuidadosamente selecionada.

Menu (PDF)

Almoço

12:00 - 18:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

18:00 - 21:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

WINESTONE

Foto não contratual

O restaurante Winestone hotel dispõe de pratos internacionais deliciosos servidos nas famosas pedras "les planches". Relaxe e desfrute da sua estadia com um exótico copo de vinho da nossa coleção cuidadosamente selecionada.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Avaliações dos nossos clientes sobre o
Mercure Krakow Stare Miasto

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.7/5

4.969 comentários

tripadvisor

Classificação do TripAdvisor 5.0/5

1.502 comentários

2020 Certificado de Excelência do TripAdvisor
Certificado de excelência 2020

Great experience

Nota Tripadvisor 5.0/5

Agnieszka L Business - 03/03/2021 Avaliação com certificação TripAdvisor

Close to the main station Krakôw Glowny but quiet. Walking distance from the Old Town and a shopping mall. Modern rooms, comfortable beds, very tasty breakfast, nice and professional service. Best stay!

Ótima localização, ótima equipe de atendimento

Nota clientes Avis 5.0/5

Frank Negócios - 10/10/2020 Comentários confirmados de ALL

O hotel fica muito bem localizado. Eu fiquei em um apartamento de frente pra rua e, apesar de ser uma rua movimentada (onde circulam onibus, bonde elétrico e carros), o barulho externo não me incomodou. Ótimo isolamento externo. Ótimo quarto. Ótima cama. Achei o café da manhã caro, por isso não tive a oportunidade de experimenta-lo. Fica bem ao lado de um shopping center. O hotel disponibiliza guarda chuva e bicicleta para os hóspedes. O único problema é que a bicicleta não possui freio no guidão. O freio é no pedal. Achei estranho. Eu recomendo este hotel para qualquer tipo de viagem.

Dear Frank, I am very delighted to read that you enjoyed the service provided by the Mercure Kraków Old Town team and our perfect location :). Thank you ! We are truly grateful for your comment and we all look forward to welcoming you back again on the Pawia str nbr 18 :) With best regards , Grzegorz - Guest Experience Manager

Bem localizado, Colaboradores Muito simpáticos

Nota clientes Avis 5.0/5

Jerónimo C. Famílias - 28/08/2020 Comentários confirmados de ALL

Foi uma estadia agradável desde a chegada. Na receção ficaram agradecidos por termos reservado em plena pandemia (mas a vida continua) e ofereceram-nos o pequeno almoço durante a estadia. O quarto que reservamos é espaçoso e encontramos bem arrumado e limpo. O pequeno almoço muito bom com colaboradoras muito simpáticas e eficientes. Resumindo, quando voltar a Cracóvia (cidade maravilhosa) voltaremos a reservar neste hotel por tudo o que disse e pela excelente localização.

Dear Jeronimo :) We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards, Hotel Team.

Dissapointed

Nota Tripadvisor 2.0/5

Bonta_B Friends getaway - 06/08/2020 Avaliação com certificação TripAdvisor

(Apartment with balcony) The apartment size is good with a private balcony. Wifi signal work great, free waters and some soda. The toiletseat was very uncomfortable and sound like its going to broke down. Balcony is very dirty with a lot of spider web and spiders at night, bad smell coming from the pipe from the balcony. Breakfast was a disaster, huge line, not many choices, only few staffs working in the breakfast area. I wanted to go for a second round but there was always huge line waiting that i just gave up and go to eat something else outside. Dissapointed with the Parking, Called around 1-2 weeks earlier to book the parking and thank you for the special discount from 100 PLN to 50 PLN. At checking i paid for the parking upfront for 2 nights and the next day i had to drive to my family and came back without any free space to park. Was told later that i shoulded have some parking card or something to block the space for me but no one issue that parking card for me when i checked in and was asked to park in Ibis Hotel 300 m. from the Hotel.... Been to more than a 100 hotels around the World and this is my first time paying for a space that they didn't have.. Me and my company employees will not be staying here anymore.

Dear Bonta_B, First of all, allow me to thank you for taking the time to share your experience following your stay at Mercure Krakow Stare Miasto and for choosing our hotel in the first place. I am very grateful for all of your valuable comments, as here at Mercure Kraków Stare Miasto we strongly believe that the best and easiest way to improve the level of our services is through attentive listening to and acting upon Guests' feedback. I would like to assure you that we will do our upmost to address all of the issues you have mentioned in your review in order to ensure that they will not reoccur in the future. Having said that, I would like to briefly pick up on the issues raised. Due to the global health crisis we are currently in several aspects of our standard processes have changed considerably in order to secure the highest possible level of safety for our Guests as that is our priority and something we consider our responsibility. One of those aspects is the fact, the once we clean and prepare a room for arrival we do not enter it anymore for at least the next 24 hours and in some cases even longer. Although we clean the rooms and balconies to the highest possible sanitary standards, from time to time those pesky and restless spiders will do what they do best between the time we last entered the room and the moment you first enter the room you checked into :) Nonetheless, following your comments, we will pay particular attention to our balconies especially in the context of cleaning thoroughly the rainwater drainage pipes. The second aspect of our Guests' experience that changed recently is the breakfast. Due to the restrictions imposed on the hospitality industry by the local government we cannot offer our breakfast buffet in its usual form. Nonetheless, we do our best to provide a breakfast experience as similar to what our Guests are used to as possible. This includes ensuring the availability of all the items the buffet was offering previously and even more. We change the offer depending on the current season and also according to our Guests' expectations and suggestions. If there is anything in particular that you found missing in our buffet we will be glad to learn about it and add that item if possible. Please do not hesitate to let us know in any way that is convenient for you. Furthermore, due to the government-imposed restrictions regarding the number of tables provided in our breakfast restaurant we are aware that at peak times the restaurant is somewhat busy. We do our best to advise Guests about the best times to enjoy their breakfast however we have to acknowledge that queues at certain times may not be possible to avoid. Please remember however, that you can always enjoy a breakfast in your room, served at a time most convenient for you with no waits whatsoever. Lastly, I would like apologize for the fact, that by way of omission, we did not issue a parking card for you right when you checked in. This card and our parking system is our way of securing availability of parking spaces for our in-house Guests. As the number of spaces in our garage is limited, whenever it is full we provide parking spaces for our Guests in the nearby hotel Ibis, which is part of our hotel group, as we understand that the last thing a Guest desires after a long journey is to look for a parking space in the heart of the city, where we are located. I sincerely hope that despite the issues you have raised your stay was rather enjoyable. As I mentioned in the beginning I am really grateful for all your comments as they will be very useful in trying to find an even better way to serve our Guests in those difficult and unprecedented times. Please contact me directly if you would like to discuss any of the above further or if you would be willing to reconsider your decision regarding visiting us again. All the best for your and your company employees. Stay safe! Adrian Kołba Rooms Division Manager

Perfect location, perfect hotel

Nota Tripadvisor 5.0/5

rolex2019 27/02/2020 Avaliação com certificação TripAdvisor

6 nights in february . A very pleasant stay. Close to the old town, the train station, the bus/coach station, shopping mall. Walking distance to central Krakow and a tram service for further action. Delightful two course lunch in a very goog hotel restaurant. Well stocked bar for late night drinks .

Bem localizado. Optimo atendimento. Optimo restaurante.

Nota clientes Avis 5.0/5

Anónimo Casais - 13/02/2020 Comentários confirmados de ALL

Hotel limpo, confortável, com optimo atendimento. Excelente pequeno almoço e restaurante.

Dear FILIPA :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Extremamente bem localizado

Nota clientes Avis 4.5/5

Paula L. Casais - 28/01/2020 Comentários confirmados de ALL

O hotel está extremamente bem localizado. O staff é muito prestável e simpático. O pequeno almoço é muito bom e variado. O hotel tem todo o conforto necessário. Preço justo.

Dear Paula :) thank you for sharing your comment. We are happy, that your stay at Mercure Cracow Old Town Hotel was a seamless travel experience. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With Best Regards - Hotel Team

Nice hotel near by old town and Galerie Krakowska

Nota Tripadvisor 4.0/5

AnneSoikkeli Friends getaway - 01/01/2020 Avaliação com certificação TripAdvisor

Clean and nice hotel, good Service staff, excellent breakfast, bar could have better sortiment, also cider. Location is very good near by Krakow old town and the front Galerie Krakowska and railwaystation.

Excellent hotel close to old city

Nota Tripadvisor 5.0/5

Departure669721 Family - 24/12/2019 Avaliação com certificação TripAdvisor

Excellent hotel in a winning location: 5 minutes from the old city, 1 minutes from the big Galeria Krakowska Shopping Mall on the other side of the road. A few minutes walk to bus/tram main station. Teh hotel is very clean, quiet, friendly staff, well equipped rooms and with a rich breakfast.

Christmas Vacation in Krakow 2019

Nota Tripadvisor 5.0/5

Ben1955 Friends getaway - 13/12/2019 Avaliação com certificação TripAdvisor

We were met with a nice welcome at the hotel by the reception staff although there isn't an old traditional reception desk, it is all modern and done on iPhone and Tablets. We were allocated our rooms by the required time and they were all of a very high standard. The rooms were very clean and all the staff we met were very polite and courteous at all times. This goes down to excellent training by management. The food and drink was of an excellent standard and I can recommend eating in the Winestone Bar. I did feel there was a lack of cheaper local vodka's but that is my only whinge as everything else was on par with any good hotel. Thanks to all the staff for our excellent stay.

Best experience. A class above the rest.

Nota Tripadvisor 5.0/5

jwlcha Family - 10/12/2019 Avaliação com certificação TripAdvisor

Near central station, next to a mall and within walking distance to Old Town. I has a large room for 3 pax. The only complaint I have about the room is the large mirror in front of the bed, which is considered a taboo in my culture I especially liked the way the reception desks was set up, very personalized and efficient. This hotel makes all other Mercure hotels look dated.

Great Hotel

Nota Tripadvisor 5.0/5

H8557NMmichaelp Friends getaway - 16/11/2019 Avaliação com certificação TripAdvisor

Everything was absolutely spot on from booking to checking out, great hotel, breakfast fantastic and perfect location opposite train station/shopping centre and within 5 minute walk of the market square. Highly recommended.

Break in Krakow

Nota Tripadvisor 5.0/5

Dannnybarr Couples - 15/11/2019 Avaliação com certificação TripAdvisor

Very good hotel, in exellent location. Very close to the train station and old town attractions. The staff was very nice and helpful.the room was big an very clean. We had the privilege room with large balcony

Meu Le Club não foi pontuado ate agora

Nota clientes Avis 3.5/5

Daniel F. Negócios - 08/10/2019 Comentários confirmados de ALL

Ótimo hotel. Ótimo café da manha. Ótimo e equipamento e na academia. Porém Meu Le Club não foi pontuado ate agora.

Dear DANIEL LOUREIRO F., We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto (Old Town). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iwona Karwacka Welcome Manager

Wonderful hotel

Nota Tripadvisor 5.0/5

Compass820790 Couples - 01/10/2019 Avaliação com certificação TripAdvisor

We recently stayed at the Mercure in Krakow. The location is perfect just a short stroll from the main tourist area and across the road from a huge shopping centre. The hotel is immaculately clean, the rooms and beds are very comfortable and spacious. The shower is amazing. There is a lovely bar area in the hotel and the staff and food are fabulous. We had very small issue with the breakfast but the hotel manager Adrian immediately recified the problem with no fuss and in a wonderful professional manner. I need to make a special mention about the staff at the hotel, every staff member we met was so cuteous, professional and polite it really made an impression on us. Well done to all !!! I have absolutley no reservations in recommeding the Mercure to anyone and I will be back. Mary Noctor

Qualidade e localização excelentes

Nota clientes Avis 4.5/5

Orlando D. A. C. F. Famílias - 31/08/2019 Comentários confirmados de ALL

Otima.

Exmo Senhor :) Agradecemos os seus comentários no seguimento da sua estada no Hotel Mercure Krakow Stare Miasto (Old Town). Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.

Fantastic stay.

Nota Tripadvisor 5.0/5

Sightseer670915 Couples - 05/08/2019 Avaliação com certificação TripAdvisor

Great stay for our anniversary. The location of the hotel is fantastic. We got an upgrade to a lovely room and were very pleased with the service, cleanliness and our stay overall in the hotel. Would definetly reccomend.

Summer Holiday

Nota Tripadvisor 5.0/5

52-World-Traveler Solo travel - 21/07/2019 Avaliação com certificação TripAdvisor

Excellent service from all members of the staff. Barbara was amazing, helping identify tours and activities based on my interests. Staff helped book my tours and provided useful advice during my stay/

The best choice for Krakow

Nota Tripadvisor 5.0/5

Adrian I Couples - 18/07/2019 Avaliação com certificação TripAdvisor

Starting from the location (close to the city center, train station and other means of transport), staff courtesy, room comfort, a perfect shower, good breakfast, all this makes this hotel a perfect choice for Krakow, whether you are in a business trip or pleasure visit. On the next visit to this wonderful city I will definitely stay here.

Muito confortável

Nota clientes Avis 4.5/5

Regina N. Famílias - 04/07/2019 Comentários confirmados de ALL

Hotel muito bem decorado, quarto muito bonito e confortável, com café e chá sempre disponível no quarto. Casa de banho muito boa. Funcionários simpáticos. O único senão foi o pequeno almoço, que apesar de ser muito recheado, tinha pouquíssima pastelaria. Voltaria a este hotel.

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

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