Pullman Kinshasa Grand Hotel

Pullman Kinshasa Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 912 reviews

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Hotel extras

  • In the heart of the business district, close to downtown.

  • The luxurious comfort of 190 rooms and suites.

  • Large relaxation area: pool, gym, hammam, sauna + beauty treatment center.

  • Flexible and creative dining with 3 restaurants and 3 bars.

  • 11 modern meeting rooms.

ALLSAFE approved hotel

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535 KINSHASA
Democratic Repub. of Congo

  • By plane

    AEROPORT DE N DJILI At 27km / 16 miles

GPS:-4.312444, 15.273444

Companies

  • ACCESS BANK 5 km / 3 mi
  • AIR FRANCE 5 km / 3 mi
  • BANK OF AMERIKA 5 km / 3 mi
  • CITY BANK 5 km / 3 mi
  • HONDA MOTORS 5 km / 3 mi
  • ORION OIL 5 km / 3 mi
  • PWHC 5 km / 3 mi
  • RAWBANK 5 km / 3 mi
  • SAMSUNG 5 km / 3 mi
  • SN BRUSSELS 5 km / 3 mi
  • SNEL 15 km / 9 mi
  • TOTAL 5 km / 3 mi
  • TRUST MERCHANT BANK 5 km / 3 mi
  • UCCN 5 km / 3 mi
  • VLISCO 5 km / 3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events. Fully equipped rooms, innovative breaks, assistance from an Event Manager and an "A-la-carte Coach" guarantee that your event will be a success.

Room descriptions and layouts

10 

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  912 reviews

TripAdvisor Rating  4.5/5  505 reviews

A very good hotel, with a central and good location but not very well managed

TripAdvisor rating 4.0/5

Angel d Business - TripAdvisor review

As soon as I arrive, I told then I have laundry to be picked up, I called them a few times to collect it, they said hang it outside your room door, and the next day was still there, I need to talk to the reception at least three more times to have the laundry collected. I hung on the door the tag requesting please make my room, I arrive back in the evening and the room was exactly as I left it in the morning, again two more times talking to reception and they finally came to do it Pavia Every time I try to talk on the telephone with the reception, I need to call at least five times. Anyway people is nice

Good stay

Customer review rating 4.0/5

Joséphine M. Couples - Confirmed reviews ALL

I had an amazing time at the hotel. The staff was very welcoming and loving (you could tell they were really good trained).

Dear Josphine M. Kamango Kasongo, We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. 1. Regarding the fact that we could not extend your Reservation, indeed, you made an online Reservation, and although the rate is low, it has conditions of which: - Non-cancellable reservation - Reservation cannot be changed - Non-refundable reservation This is mentioned when you make your reservation online. This reservation does not allow you to accumulate points either. We invite you to contact us directly during your next stay and we will give you some tips on how to earn the points and possibly a reservation that you can modify. 2. We sincerely apologize for our cleaning service and promise to make sure this does not happen again. The hotel's housekeeper and I are taking the necessary steps to ensure that this does not happen again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Supervisor Pullman Kinshasa Grand Hotel H9…

Overall good

Customer review rating 3.5/5

Gg Business - Confirmed reviews ALL

Hotel itself nice. Travel to and from airport is a rip-off

Dear Idan S., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Especially regarding the quality of communication between you and our Shuttle Reservation service. Please note that our shuttle is not at all mandatory as you may have understood. You have the right to go by cab with your service vehicle, with the hotel shuttle or with the cabs working at the hotel. The means of transportation is up to you. We will discuss with the accommodation managers to review the communication around these types of reservations. We apologize for any inconvenience you may have experienced and promise to do better next time. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierrette Kahambu Guest Experience Supervisor Pullman Kinshasa Grand Hotel H9…

Excellent hôtel, the best play to stay in Kinshasa

Customer review rating 5.0/5

Mathieu Business - Confirmed reviews ALL

Excellente

Dear Mathieu S., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially House Keeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierrette Kahambu Guest Experience Supervisor Pullman Kinshasa Grand Hotel H9…

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Normal

Monsieur B., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Pullman Kinshasa Grand Hotel. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avons une chaise roulante. Nous sommes entrain de vérifier avec les équipes le nom de celui qui vous à donné cette fausse information. Veillez s'il vous plait, prendre mes coordonnées si dessous, je vous prendrai en charge personnellement afin de vous offrir un meilleur séjour. Concernant vos points, notre équipe s'en occupe et ceci sera régler avant 48heures. Les hôtels Pullman sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur B., en l’expression de nos sentiments les meilleurs. Pierrette Kahambu Guest Experience Supervisor Pullman Kinshasa Grand Hotel H9…

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Other web-users rate our hotel

  • 90 reviews 8.9/10 Location
  • 222 reviews 7.5/10 Room
  • 901 reviews 9.3/10 Service
  • 18 reviews 6.3/10 WiFi
  • 158 reviews 8.4/10 Food
  • 85 reviews 8/10 Cleanliness
  • 73 reviews 8.4/10 Breakfast
  • 50 reviews 2.1/10 Value

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