Hotel - 3 Nagas Luang Prabang - MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

3 Nagas Luang Prabang - MGallery

4.5/5 797 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool  (Nearby)
  • Fitness centre  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Boules/petanque (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30
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Hotel location

Our rooms

Each of our 12 character-filled rooms is unique and beautifully furnished with dark, exotic wood. Enjoy a luxurious night's sleep in Lamache House (former ice cream shop to the royal palace) or Khamboua House (built for the king's counsellor in 1903).Each room is equipped with bathtub and locally inspired amenities. Ceiling fan and air conditioner keeps your room breezy and temperate. The walls are decorated with Lao textiles and artifacts from days gone by.

  • 15 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 ALL Rating 574 reviews

Our guest reviews for
3 Nagas Luang Prabang - MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 797 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anh D. Families - 05/02/2020 Confirmed reviews ALL
« Well location, friendly staff and good service. »

Our family checked out earlier than 2pm and was upgraded to family suite which all members were very happy. We have asked the staff whether we could check out late on the day we left as our flight @730pm. THe room was not available then. However, the interns who was very cheerful to welcome us, has informed that we could use a smaller room for the next 3 hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, specially for mentioning Mr. Brian and we are looking forward in welcoming you back in our hotel soon. Best regards, Jed O'Connor H9…

Maria Couples - 29/01/2020 Confirmed reviews ALL
« Charming accommodations »

We stayed in the Governor’s House in the luxury suite. Beautiful wood interior and very spacious. Very charming old world style. Staff very friendly and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. SHEERY, We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. Best regards, Jed O'Connor H9…

Suzanne F. Families - 26/01/2020 Confirmed reviews ALL
« Absolutely Incredible »

We spent two weeks at 3 Nagas and can't say enough about our incredible stay. The location, the beautiful historic building, the food, but most of all the amazing staff who went so far out of there way to make our family feel so welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. SUZANNE, We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon specially for mentioning our staff Mr. Yout and Ms. Noy. Best regards, Jed O'Connor H9…

Ron B. Couples - 26/01/2020 Confirmed reviews ALL
« Immaculate attention to all details »

Hospitality at its best in the most welcoming friendly staffed boutique hotel. Great period room in an UNESCO heritage site. Enjoyed the good food in the outdoor restaurant, great massage in their sister hotel, with transfers included. We would highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. Best regards, Jed O'Connor H9…

Sompop A. Couples - 24/01/2020 Confirmed reviews ALL
« Very good located and nice staff »

Convenient to walk around nice place in Loung Prabang and very nice staff also

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. Best regards, Jed O'Connor H9…

Kawin Friends - 23/01/2020 Confirmed reviews ALL
« Nice stay, friendly staffs »

Hotel locates in the old town area, easy to reach historical sites, restaurants, and shops. Room is clean, nice, and accommodated. Staffs are also friendly and helpful. Such fantastic holidays at 3 Nagas Luang Prabang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards, Jed O'Connor H9…

Duangruedee S. Couples - 20/01/2020 Confirmed reviews ALL
« Perfect location, excellent service, well trained staffs »

It was my first time visiting LPQ and with the hospitality from 3Nagas made me want to tell my friends to visit your place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. Best regards, Jed O'Connor H9…

seongyongs2015 Couples - 20/01/2020 TripAdvisor review
« What a pleasant stay AGAIN »

This was my 2nd stay at 3 Nagas MGallery. Here is again everything about this property was absolutely amazing. All staff members were great, kind and efficient. Special thanks to our wonderful assistant house manager, Noy. She made us comfortable as it were our second home. Also thanks to Bird, Yond, Brian from the front desk, Lain, Bounluey, Vanh, Valee, Ked, Keo from the 3 Nagas restaurant, Seng and Fan from breakfast, Ked and Bounyong from the bar. Without those people, our stay could have not been better. Breakfast was excellent and great food at 3 Nagas restaurant. We tried the sunset cruise from the hotel for two hours and it is highly recommended for anyone who wants a private with unlimited drinks to go with. Another thanks to Lai who looked after us on the cruise. The property is old but protected by UNESCO. You may experience creaking noise but it is just a part of the property itself. If you accept the tiny small flaw with respect, the more than 100 years old house will give anyone who stays there an unique experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear seongyongs2015, Thank you very much for staying with us again. We're glad that you had a pleasant stay with us and for mentioning our amazing staff. We always try to make each and every guest feel at home and we're extremely in love with the fact that you felt that throughout your stay. Thank you very much again and we sincerely appreciate for sharing your experience here. Best regards, Jed & Team

Richard B. J. Couples - 17/01/2020 Confirmed reviews ALL
« Disappointed By Assigned Room »

Our travel agent had received confirmation that our room would have a king size bed. Instead, were wer offered a room with a bed slightly smaller than a queen. We were told that the hotel also did not have any rooms with two separate beds (which would have been acceptable to us). The result was our having to pay an additional USD150/night to "upgrade" to a room with a king size bed. Its my understanding that the agent is seeking reversal of this charge. We are loyal members of Le Club Accor and expect better treatment by the Accor group of hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the 3 Nagas Luang Prabang - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best regards, Jed O'Connor H9…

K. P. Couples - 14/01/2020 Confirmed reviews ALL
« K. P. »

Services were excellent. All the staffs treat us like a family with love and care very impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. Best regards, Jed O'Connor H9…

Ruojin Z. Solo - 14/01/2020 Confirmed reviews ALL
« disappointing experience »

The shower didn’t work in my room(room 10 on the ground floor). Water coming out from the shower was fluctuating between extremely hot and cold. There was no way to take a shower. Went to the front desk about this on the next morning, and they told me they will look into it. When I’m back in the afternoon the staff told me they couldn’t do anything about it, and this is the way the shower is. There is no warm water! Either it is hot or it is cold or it is hot and cold fluctuating. And they did not offer me to change a room. I suppose the hotel is fully booked perhaps? So for the following nights I had to take shower at the spa outside. This is not what I expected for paying 300USD per night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. RUOJIN Z., Thank you for taking the time to tell us about your experience at the 3 Nagas Luang Prabang - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best regards, Jed O'Connor H9…

Anonymous Couples - 14/01/2020 Confirmed reviews ALL
« Noisy Bedroom »

We were disappointed with our experience at 3 Naggas. We had booked the night for luxury and a good nights sleep. We were in room 11 and were kept awake by the kitchen noises and woken abruptly by the clattering of dishes at 7.30am despite the earplugs provided. I understand it is an old, beautiful heritage listed building but that room should not be given to guests due to its proximity to the kitchen. Our breakfast was ruined by street construction - which I understand is out of the control of the hotel, but we did not receive any bread or pastries with our 'American Breakfast' nor an alternate dining spot despite the jack hammer and dust. We did swim at the Sofitel pool and enjoyed it thoroughly. The room was extremely clean and the bed incredibly comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for taking the time to tell us about your experience at the 3 Nagas Luang Prabang - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best regards, Jed O'Connor H9…

Yot Y. Couples - 13/01/2020 Confirmed reviews ALL
« Good stay, Little noisy. »

Great service. Nice staff. The room not so big. Little noisy, I understand that the room was renovate from previous building but in the present technology, there has the way to prevent sound from outside. The ear plug in the room was not the answer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yot, Thank you for the awesome review of our hotel! We'll share it with the team. For the recommendation with the noise, we do understand that there are present technologies that could help lessen the noise in the room and that would mean to sound proof the entire house. We are considering it and still saving as its too expensive. However, we hoped you slept well during your stay in our hotel. Have an amazing 2020! Best regards, Jed O'Connor H9…

Anonymous Solo - 11/01/2020 Confirmed reviews ALL
« Very comfortable stay »

The room was spacious, and I was delighted that they had so many welcome gifts such as a small cup of ice cream at check-in as well as some snacks & fruits waiting in the room. The breakfast served every morning was great as well. I also had one dinner at the restaurant, which was also delicious. Very nice atmosphere too. The staff, especially Bird, were always very helping and friendly. The only issue I had was shower temperature - it was difficult to maintain the same temperature during shower. The temp. kept changing from too hot to too cold even though I wasn't doing anything. Not sure if it was just my room or issue with Luang Prabang in general though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. We surely take note about the hot and cold water in your room. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. Best regards, Jed O'Connor H9…

yff64718 Family - 02/01/2020 TripAdvisor review
« Best Location »

Centrally located in the heart of Luang Prabang, it was very convenient to access major temples, restaurants and shops. The bicycles were a pleasant surprise to enhance our accessibility to points of interest in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear yff64718, Its wonderful to hear that you found our location very convenient and we appreciate for sharing your experience on TripAdvisor. Truly one of the best feature of our hotel and we'll be looking forward in welcoming you back soon. Thank you so much! Best regards, Jed & Team

Preeyanuch Families - 23/12/2019 Confirmed reviews ALL
« cozy staying at the hotel. »

Great experience staying at the hotel. Good hospitality. Convenient location for walking around the city. Delicious and variable breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. PREEYANUCH, Thank you for the awesome review of our hotel! We are sincerely glad that you enjoyed your stay and hope to see you again very soon. Best regards, Jed O'Connor H9…

B. Families - 20/12/2019 Confirmed reviews ALL

Gréât staff ! Réception team is fantastic, friendly and attentionate The hotel style and building is simply exceptional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the awesome review of our hotel! We are sincerely glad that you enjoyed your stay and hope to see you again very soon. We'll take note on the areas for improvement. Best regards, Jed O'Connor H9…

Nicha S. Friends - 11/12/2019 Confirmed reviews ALL
« Lovely Service, Great Location and Best Breakfast Ever!!! Couldn’t ask for a better place to stay! »

- Lovely Service: All staffs are lovely, kind and warm despite the cold breeze in LPQ. :) They are willing to go above and beyond to make our stay as comfortable as possible. - Great Location: Such a strategic location, walk-able distance the night market, river cafes and main temples. - Best Breakfast Ever!: Fresh juice, Laos Sausage and Croissant are insanely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nicha, We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #StoriesThatStay Best regards, Jed O'Connor H9…

David C. Solo - 05/12/2019 Confirmed reviews ALL
« A privilege to be able to stay at 3 Nagas »

It is clear immediately on arrival you are in the heart of this most attractive and spiritual centre, Luang Probang. This historic property is full of charm and far removed from so many modern ‘plastic’ hotels. The manager and team go above and beyond to ensure all needs are catered for. Genuine hospitality throughout my stay. I will most definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. DAVID, We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #StoriesThatStay Best regards, Jed O'Connor H9…

Anonymous Solo - 02/12/2019 Confirmed reviews ALL
« excellent service »

Staff went above and beyond their duty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. DARANEE, We sincerely appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery. We're very happy that you enjoyed your stay and for sharing your experience with us. I will share your comments with the team as we strive for continuous improvement in our products and services. Thank you again for this magnifique review, and we are looking forward in welcoming you back in our hotel soon. #StoriesThatStay Best regards, Jed O'Connor H9…

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