ibis Ambassador Busan Haeundae Hotel 3 stars

Customer review rating 4.3/5 2,584 reviews
ibis Ambassador Busan Haeundae
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Hotel extras

  • Located in Haeundae

  • 237 modern guest rooms

  • Web coner and Complimentary WIFI

  • 2 Meeting Rooms

  • Contemporary rooms featuring the signiture Sweet bed by ibis

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Congresses/conventions
  • Self service business centre

Hotel location

ibis Ambassador Busan Haeundae

12 Haeundaehaebyeon ro
237 Beon gil
Haeundae gu
48093
busan
korea, republic of

Tel: +82516301100

Fax: (+82)51/6301101

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUSAN STATION :  1003 DONGBAEK ISLAND

  • HAEUNDAE STATION :  LINE 2 HAEUNDAE/EXIT 5

  • By plane

    GIMHAE INT AIRPORT At 25.7km / 15.97 miles - Shuttle paying

  • By plane

    KIMHAE INT AIRPORT At 28km / 17 miles - Shuttle paying

  • By train

    BUSAN KTX STATION At 17.5km / 10.87 miles

GPS :35.160361, 129.157949

Companies

  • BIFC 13.3 km / 8.26 mi
  • BUKYUNG UNIVERSITY 9.0 km / 5.59 mi
  • BUSAN PORT AUTHORITY 18.6 km / 11.56 mi
  • MANDIESEL & TURBO KOREA 40.0 km / 24.85 mi
  • NEXON COMPANY 3.7 km / 2.3 mi
  • RENAULT SAMSUNG 9.6 km / 5.97 mi
  • WARTSILA ACADEMY 25.9 km / 16.09 mi
Companies

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Podium

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Standard Room with 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Standard Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Standard Room with 3 Single Beds

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Standard Room with 1 Queen Bed and Sofa

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Suite Room with 1 King Bed and Sofa

  • Max. number of persons: 3
  • Area: From 66 m² / 710 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub
Rooms

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: International

Offering innovative and varied cuisine to satisfy all your cravings, whether it be for something sweet, savory... or both!

Our guest reviews for
ibis Ambassador Busan Haeundae

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,584 reviews

tripadvisor

TripAdvisor Rating 4.0/5

169 reviews

Beach Front

Customer review rating 4.3/5

Ryan Couples - 25/02/2020 Confirmed reviews ALL

It is located right in front of the beach so it is a good place to relax and chill. But it is far from the city where good attractions are there. The room is ok. The service was just so-so and didn’t even offer tax refund invoice for hotel stay when another Ibis in Seoul did. Disappointed in service staff.

Dear H., Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan Haeundae. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

2nd stay, good hotel, great price

Customer review rating 4.3/5

S. Business - 24/02/2020 Confirmed reviews ALL

My second stay and I will continue come to this hotel when I come to Busan. Can’t beat the price. Only inconvenience is the lobby is up on the top floor.

Dear S., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Good

Customer review rating 4.3/5

Mr. H. Couples - 24/02/2020 Confirmed reviews ALL

Breakfast not bad

Sung Hee님께, ibis Ambassador Busan Haeundae 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 이비스 앰배서더 부산 해운대 호텔 객실팀 지배인 정지화 드림.

Well located, clean and friendly

Customer review rating 4.3/5

Barry Families - 16/02/2020 Confirmed reviews ALL

Very good

Dear Barry We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Good location and clean

Customer review rating 4.3/5

A. C. Friends - 12/02/2020 Confirmed reviews ALL

The overall experience is good.

Dear C. We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager A. Jung

Well located

Customer review rating 4.3/5

Xie Couples - 31/01/2020 Confirmed reviews ALL

Comfortable and located at a good location. Walking distance to Haeundae Station and beach.

Dear Yuen Leng Desiree C., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Comfortable and clean

Customer review rating 4.3/5

최. Business - 06/01/2020 Confirmed reviews ALL

The beds were comfortable. The Room and bathroom was Clean. Fitness Room had all the essentials required to exercise. Didn't experience the sauna and hotel dining.

Dear Ji Ho C., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Great hospitality!

Customer review rating 4.3/5

Phil S. Couples - 06/01/2020 Confirmed reviews ALL

Hospitality provided was excellent. I was able to check in earlier and also was able to help me with complimentary upgrade to a family room. Room also had a amazing view of the beach. Can’t thank enough for the room and service. Only downside was the elevator. Elevator numbers are awkwardly positioned and it was really slow.

Dear Phil S., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Simple is the best.

Customer review rating 4.3/5

Grace Friends - 04/01/2020 Confirmed reviews ALL

Good enough. Sauna, gym and amenities with service by reception

Dear Eunhye S., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Very good

Customer review rating 4.3/5

K. H. Friends - 02/01/2020 Confirmed reviews ALL

Checkin good, checkout good, breakfast good, sauna good,room good. Overall very satisfied. Room was clean. Small note for room maintainance: shower head was bit "tilted" (room 303). Sending a bit of water from the top of shower head above the shower glass door. (From the shower to the bathroom, going above the glassdoor). Other than that, no issue.

Dear K., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

A well designed Ibis hotel

Customer review rating 4.3/5

C L. Families - 26/12/2019 Confirmed reviews ALL

As a regular at the accor group of hotels and a platinum member, I tend to avoid Ibis whether there are alternative brands within the group available. However, there are no other accor group hotels in busan except for ibis. This hotel design is well beyond the typical ibis brand and better than many ibis styles I have stayed in. The rooms are nicely decorated and there are even toilet amenities that doesn't come out from the standard dispenser. Bed is nice and comfortable. However, service is basic, the staff are polite but will focus on efficiency and not go out of the way in comparison to the 4 to 5 star chains. Not much smiles except when we talk to the receptionist and the housekeeping. The language skills of the staff can also be basic. I left my baby towel in the hotel, first the staff who took my call thought it was a hat (language communication), I had to speak in chinese because the person who took my call mistaken my missing towel for a hat. All said, the Ibis Haeundae team tried their best to send it to me, as I have moved to another accor group hotel. I will not mind coming back to the hotel again in the future.

Dear Tzu Kai Cody L., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Nice to stay there Busan.

Customer review rating 4.3/5

M. C. Families - 23/12/2019 Confirmed reviews ALL

Love to stay there almost a week. Breakfast was same. No changes. Need to provide korean tradational food. Housekeeper was very nice to cleanup even we mess the room.

Good location

TripAdvisor rating 4.0/5

tonteera Business - 19/12/2019 TripAdvisor review

Nice staffs, good location, clean room, I love sauna provided, with very comfortable, especially during winter season, Breakfast is good but not that much choices , value, seasonable price for business trip or traveling in Busan, recommend !

Dear Tonteera We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Good

Customer review rating 4.3/5

T. M. Friends - 15/12/2019 Confirmed reviews ALL

All facilites in the room are convenient for me.

Dear M. T., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

乾淨

Customer review rating 4.3/5

Ricky L. Families - 13/12/2019 Confirmed reviews ALL

Check in at 20 floor is not convenient. If you need space you can consider remove restaurant at 1st floor.

Dear Chun-Yih L., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Stay does not feel welcome

Customer review rating 4.3/5

Mtw Couples - 07/12/2019 Confirmed reviews ALL

The hotel was fine but we didn't feel any warmth throughout our stay, from the front desk, housekeeping to the breakfast service staff. I wrote an email to the hotel regarding my early arrival when there was no online check-in received which I normally get 2 days prior to my arrival. But no one replied from the hotel. There were 3 lights in our room which didn't work and the shower faucet was faulty as well. We reported to the reception but no one followed up and the maintenance didn't fix anything until we left.

Dear Thye Wai M., Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan Haeundae. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Nice family room

Customer review rating 4.3/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Time for welcome drink was too short

Dear Soon Chye N., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Okay but should be better

Customer review rating 4.3/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Time for welcome drink was too short

Dear Kiat Piah T., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

Great location and comfortable stay

Customer review rating 4.3/5

Dickson Business - 01/12/2019 Confirmed reviews ALL

The upgrade was thoughtful and appreciated. Staff was friendly. One suggestion to out towel hooks in the guest room would be helpful

Dear Dickson C., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung

good

Customer review rating 4.3/5

Desi Business - 26/11/2019 Confirmed reviews ALL

good, its just the check in time that was too late.

Dear Lie G., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan Haeundae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Ambassador Busan Haeundae Hotel Front Office Manager Angela Jung
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