Mercure London Heathrow Hotel

Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 220 reviews

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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

ALLSAFE approved hotel

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
United Kingdom



  • By plane

    LONDON HEATHROW At 3km / 1 miles

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS:51.494497, -0.430612


  • APPLE 4.18 km / 2.6 mi
  • BAA 3 km / 1 mi
  • BP 3.86 km / 2.4 mi
  • CANON 3.86 km / 2.4 mi
  • COSTCO 2.41 km / 1.5 mi
  • DHL 1.61 km / 1 mi
  • GLAXO SMITHKLINE 3.54 km / 2.2 mi
  • IBM UK 3.7 km / 2.3 mi
  • MARKS & SPENCERS 3.06 km / 1.9 mi
  • NESTLE 1.77 km / 1.1 mi
  • NIPPON EXPRESS 1.13 km / 0.7 mi
  • ROCKET SOFTWARE 3.86 km / 2.4 mi
  • SHARP 4.18 km / 2.6 mi
  • TESCO 2.41 km / 1.5 mi
  • TOSHIBA 4.18 km / 2.6 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms


Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Your meetings and events

The Mercure London Heathrow offers 5 fully renovated versatile meeting rooms with capacity for up to 200 people. The state-of-the-art facilities feature free WiFi access, climate control and natural daylight (blackout facilities also available) providing the perfect setting for successful meetings and events. Take advantage of our adjacent conservatory and enjoy our inspiring and original refreshment breaks to keep everyone focused and energised!

Room descriptions and layouts

meeting rooms

From 1 to 180 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  220 reviews

TripAdvisor Rating  3.5/5  1,440 reviews

Good stay

Customer review rating 5.0/5

Rene A. Solo - Confirmed reviews ALL

The staff at this property are all great! They all go above and beyond to make your stay comfortable.

Great Staff

Customer review rating 5.0/5

Alison C. Couples - Confirmed reviews ALL

They were extremely accommodating and the reception allowed us to check in early at like 11am. We got to hotel super early and I didn’t wanna wait. So this was a big plus. The service of the restaurant was exceptional as well . Would definitely recommend this to my friends.

Customer review rating 4.0/5

Viv Families - Confirmed reviews ALL

Good stay

Not to the brand standard

Customer review rating 1.5/5

A. Families - Confirmed reviews ALL

Staff was very nice, helpful and professional However the building needs maintenance- as example tv remote battery held by a rubber tape / chocolate mark on the curtain / not as clean as usual / for a room of 3 - one towel had too ask three time to room service for additional one - finally manage to get by asking the cleaning staff in the corridor / the same happen for another room that we have booked

Worst Accor Group hotel I have ever stayed at

Customer review rating 3.5/5

Robert S. Solo - Confirmed reviews ALL

I was very disappointed with my experience here. I have stayed at Accor Group hotels in various parts on the world and this is the worst especially as it has the Mercure branding. To me it seems to have lacked investment in its infrastructure and decor. Could this be because the only reason anyone would want to stay in this area is to go to or come from Heathrow Airport and consequently they only stay one night? First of all I would say that in common with nearly all Accor Group hotels I have stayed in the staff were very good. The room was just about OK but lacked but lacked that certain something to make it better than OK. The wardrobe had one clothes hanger! The bathroom was old fashioned. There were a couple of long black hairs on the bedding. As I am an Accor Group member I receive a free welcome drink. The card says something along the lines of " Enjoy a complimentary drink OF YOUR CHOICE on us." I ordered a pint of beer at the bar and when I presented my voucher I was told that drink wasn't included as it was over £5.95. As far as I know, nowhere on the voucher is that mentioned and for sure this has never happened to me in any other Accor hotel. In the end the bar person did say don't worry, you can have it but it wasn't a good experience. Overall I was disappointed and can only put this experience down to the fact that Accor don't really care about this hotel

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Other web-users rate our hotel

  • 353 reviews 6.8/10 Location
  • 658 reviews 4.7/10 Room
  • 632 reviews 6.4/10 Service
  • 27 reviews 5.8/10 WiFi
  • 340 reviews 4.1/10 Comfort
  • 294 reviews 4.4/10 Cleanliness
  • 220 reviews 5.3/10 Value
  • 144 reviews 2.3/10 Amenities

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