Mercure London Heathrow Hotel

Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 299 reviews

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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

ALLSAFE approved hotel

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
United Kingdom

GPS:51.494497, -0.430612

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms


Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Your meetings and events

The Mercure London Heathrow offers 5 fully renovated versatile meeting rooms with capacity for up to 200 people. The state-of-the-art facilities feature free WiFi access, climate control and natural daylight (blackout facilities also available) providing the perfect setting for successful meetings and events. Take advantage of our adjacent conservatory and enjoy our inspiring and original refreshment breaks to keep everyone focused and energised!

Room descriptions and layouts

meeting rooms

From 1 to 180 


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Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  299 reviews

TripAdvisor Rating  3.5/5  1,516 reviews


TripAdvisor rating 5.0/5

J8858KBshivams Friends getaway - TripAdvisor review

Excellent and professional and well behaved all andall 5 star. I’ll also recommend to my family and friends to stay here and get the excellent experience from this hotel. Even delicious food is served by staff

False advertising

TripAdvisor rating 3.0/5

Gwen D TripAdvisor review

DO NOT book this hotel expecting to have access to the National Express Hoppa bus to Heathrow airport, this service has not been available for 2 years even tho it still advertises it on the website. This caused us a lot of stress , wasted money on the Hoppa bus tickets plus over £50 in taxi fares to and from Heathrow. Not the anticipated start to our holiday. No apologies from the hotel, just a shrug of shoulders and “ oh yes they haven’t changed the website yet..” To say we were let down and angry is an understatement!

Great Experience

TripAdvisor rating 5.0/5

NiravanaNomad Couples - TripAdvisor review

Special thanks to all the staff for looking after us on our special evening. I would really recommend this place for a special occasion. The ambience is lovely, the service super attentive and the accessbility to London is quick. A Really wonderful evening. must visit.

Fantastic stay, staff fabulous would recommend wholly! Big thanks to Aami for helping the show go on!! Cheers

TripAdvisor rating 5.0/5

Matthew C Business - TripAdvisor review

Great beds, friendly and helpful staff, a refreshing nights sleep cures all! Fantastic stay, staff fabulous would recommend wholly! Big thanks to Aami for helping the show go on!! Cheers to all. Breakfast was fresh and the coffee was strong!!

Chirstmas holiday

TripAdvisor rating 5.0/5

darmitec2022 Friends getaway - TripAdvisor review

Stayed here for two nights due to having an operation. Brilliant location and all staff were very accommodating and helpful, especially Aamir and Denisa, great outstanding support during my stayed. The location is perfect, rooms are clean and big. Would stay here again. Will be back in February .

Dear Darmitec2022, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manage

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Other web-users rate our hotel

  • 416 reviews 6.8/10 Location
  • 746 reviews 4.7/10 Room
  • 689 reviews 6.5/10 Service
  • 31 reviews 5.6/10 WiFi
  • 379 reviews 4.4/10 Comfort
  • 326 reviews 4.1/10 Cleanliness
  • 251 reviews 4.4/10 Food
  • 231 reviews 5.5/10 Value

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