Mercure London Heathrow Hotel 4 stars

Name: Mercure London Heathrow Hotel
Address: LONDON, UB3 1LP, UNITED KINGDOM
Telephone: (+44)20/85736162
Rating: 3.8

Customer review rating 3.8/5 3,839 reviews

ALLSAFE approved hotel

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+ 20 Services

Mercure London Heathrow Hotel

Hotel for travellers looking for local and authentic experiences

A hotel in Heathrow without the roar of aircraft engine! If you value your quiet ''me time'' , you are Welcome!

Bani Ghosh, Hotel Manager

As one of the closest hotels to London Heathrow Airport, the Mercure London Heathrow hotel is your premier choice for airport accommodation. The hotel is the ideal choice for business and leisure travellers alike, with easy-access to central London and plenty of on-site facilities to make your stay a welcome one. Each modern room includes a private bathroom and work desk, while guests can benefit from the hotel's on-site gym, restaurant and meeting facilities.

The on-site Borders Restaurant features a selection of international dishes, freshly prepared in-house. Its simple, yet authentic setting makes for a relaxing night, while a cocktail from the bar helps cap off a memorable stay. Guests visiting on business will benefit from the seven dedicated meeting room located on-site, the largest of which can accommodate 180 guests. Ideal for conferences and events, it's the perfect choice for guests.

The hotel is conveniently located just under 2 miles from Heathrow Airport and is serviced by a regular Hoppa Service to and from terminals 2 & 3. All major routes (M4/M25/A4) are easily accessible making it ideal for corporate and leisure travellers.

Hotel extras

7 dedicated meeting rooms accommodating up to 180 guests
Located less than two miles from London Heathrow Airport
Borders Restaurant offers a choice of international cuisine
On-site leisure facilities available to all hotel guests
Nearby transport links to central London

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking (Paying)
- Bus/coach parking area (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Children's Club for 4 to 6 years
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
LONDON HEATHROW Paying
Languages spoken at the hotel
- English
- Spanish
- Italian
- Polish
- Portuguese
Reception open 24 hours a day
LATE CHECK-OUT UP TO 6PM Paying
Currency exchange
Porter

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:01 - 23:59
- Opening hours : Week-end 00:01 - 23:59

Children's Club for 4 to 6 years

7 Meeting room(s)
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Buffet
Room service
- Cold snacks
- Hot meals

4 Meeting rooms
Business Center
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 184 rooms
- 5 rooms for people with reduced mobility
- No family room
- No connecting room
- 184 non-smoking rooms
- 2 floors
Languages spoken at the hotel
- English
- Spanish
- Italian
- Polish
- Portuguese
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Check In & Check-out facilities
- Express check-out
Porter
- Porter
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Shuttle
- LHR (Extra)
- LONDON HEATHROW (Extra)
Hotel Car Park
- On site

Hotel Gym
- On site

Services for children
- Childrens Club for 4 to 6 years
- Video game area

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP london
united kingdom

Tel: +442085736162

Fax: (+44)20/88481057

Check-in from 14h00

Check out up to 12h00

TRANSPORT FOR LONDON : ROUTE 140 STATION ROAD
TRANSPORT FOR LONDON : PICCADILLY T1,2 &3

By plane
LONDON HEATHROW At 3.06km / 1.9 miles - Shuttle paying
By car
MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles
By train
HAYES AND HARLINGTON At 1.61km / 1 miles

GPS :51.494497, -0.430612

APPLE 4.18 km / 2.6 mi
BAA 3.06 km / 1.9 mi
BP 3.86 km / 2.4 mi
CANON 3.86 km / 2.4 mi
COSTCO 2.41 km / 1.5 mi
DHL 1.61 km / 1.0 mi
GLAXO SMITHKLINE 3.54 km / 2.2 mi
IBM UK 3.7 km / 2.3 mi
MARKS & SPENCERS 3.06 km / 1.9 mi
NESTLE 1.77 km / 1.1 mi
NIPPON EXPRESS 1.13 km / 0.7 mi
ROCKET SOFTWARE 3.86 km / 2.4 mi
SHARP 4.18 km / 2.6 mi
TESCO 2.41 km / 1.5 mi
TOSHIBA 4.18 km / 2.6 mi

Your meetings and events

The Mercure London Heathrow offers 5 fully renovated versatile meeting rooms with capacity for up to 200 people. The state-of-the-art facilities feature free WiFi access, climate control and natural daylight (blackout facilities also available)providing the perfect setting for successful meetings and events. Take advantage of our adjacent conservatory and enjoy our inspiring and original refreshment breaks to keep everyone focused and energised!

Room descriptions and layouts

meeting rooms

From 1 to 180

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 8 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 18 participants
- Classroom style 24 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 48 participants
- U-shaped Room 20 participants
- Board-room 24 participants
- Classroom style 24 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 48 participants
- U-shaped Room 20 participants
- Board-room 24 participants
- Classroom style 24 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 48 participants
- U-shaped Room 20 participants
- Board-room 24 participants
- Classroom style 24 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 16 participants
- Board-room 20 participants
- Classroom style Configuration is not available for this hotel
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 160 participants
- U-shaped Room 50 participants
- Board-room 60 participants
- Classroom style 84 participants
- Banquet 180 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
The boardroom	14 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	8 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Marlow suite	39 m²	2 m	40 participants	15 participants	18 participants	24 participants	30 participants
Thames suite 1	50 m²	3 m	48 participants	20 participants	24 participants	24 participants	40 participants
Thames suite 2	50 m²	3 m	48 participants	20 participants	24 participants	24 participants	40 participants
Thames suite 3	50 m²	3 m	48 participants	20 participants	24 participants	24 participants	40 participants
The lounge	104 m²	2 m	Configuration is not available for this hotel	16 participants	20 participants	Configuration is not available for this hotel	60 participants
Thames suite	150 m²	3 m	160 participants	50 participants	60 participants	84 participants	180 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Videoconferencing
Podium
Day light
WIFI access
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Standard Room with 1 single bed

Max. number of persons: 1

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room with 2 single beds

Max. number of persons: 2
Views: Bay view *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room with 1 queen-size bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room with 1 queen-size bed and 1 single pull-out bed

Max. number of persons: 3

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room with 1 queen-size bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Deluxe Room with 1 king-size bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Non Smoking Room with 1 queen-size bed and Double sofa bed

Max. number of persons: 4

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Our restaurants and bars

BORDERS RESTAURANT

Type of cuisine: International

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

BORDERS BAR

Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Dirty condition of room

Ayesha A. Solo - 02/08/2021 Confirmed reviews ALL

The room I was given had rats inhabiting it and I complained about it to the reception they dismissed it and said that it was common. I was also stopped from going outside for walks and had to stay in the room with the rodents there. I spent over £1000 for this and am given such low treatment. I also have video evidence and can send that to you.

Dear Mrs. A. Ayesha, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Poor customer service.

Ralph Couples - 08/05/2021 Confirmed reviews ALL

I had one of the worst stay recently. We had to remind the staff each time to provide basics in the room. The food was good on some days the other days it was not good. (Didn’t eat) I concluded they didn’t have capacity

Dear guest, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. I am disappointed to note that you were not happy with the service received at the hotel. Unfortunately, the conditions of quarantine hotel have been laid out clearly by the booker which stipulates the normal flow of hotel operations and subsequently hinder the expected level of experience for our guests. Nonetheless, we are happy to receive your feedback and we would strive to improve in possible areas as highlighted by you. My sincere apologies for the quality of service and sincerely hope that you are able to see positive change in the level of service sooner than later. Regards, General Manager General Manager

Extremely dissapointed

Sudesh Families - 24/04/2021 Confirmed reviews ALL

I have previously stayed at the Mercure London Heathrow Hotel and had a very pleasant stay. I was very reluctant to complete this survey but have done so to express my disappointment. I therefore had no hesitation to stay there again and even recommended to family who also booked rooms. The hotel was was booked for 2 nights and was in a convenient location as it was only a short distance from where we needed to get to. After the first night we were informed that due to some quarantine issues relating to accommodating passengers coming into the UK, we would need to check out move to another hotel for the second night. Not only was the experience incredibly disruptive and inconvenient but it would have meant that we would have had to travel a considerable distance from where we were causing us undue stress and worry. We had no choice but to check out and find alternative accommodation ourselves for the second night if our stay which we ended up paying an extremely high rate for due to the very short notice We did get a full refund but have to honestly say I was extremely disappointed with our experience on this occasion.

Dear Sudesh S., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We were informed of the quarantine programme with only 24 hour notice which is why the team had to hastily inform and move guests to local hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good hotel and great value

Kevin M. Business - 17/04/2021 Confirmed reviews ALL

Very welcoming and obliging staff. Good bedrooms and providing a good standard of room service during this difficult COVID period. Front desk staff excellent. Only negative thing to say is the quality of the house red wines are horrible.

Good

Laurence Business - 12/04/2021 Confirmed reviews ALL

All good

Excellent staff

David K. Business - 11/04/2021 Confirmed reviews ALL

During these difficult covid times the staff at the Heathrow Mercure have been excellent. I had a minor issue and it was dealt with immediately with professionalism.

Friendly

Mick Solo - 11/04/2021 Confirmed reviews ALL

Easy going place would book again

Great, Convenient location.

Dean H. Business - 31/03/2021 Confirmed reviews ALL

Well run hotel, with everything you need for a short Stay, friendly helpful staff, reasonably priced and a good standard ,parking bit of an issue ( cost) etc..

Good size room

Clara G. Business - 27/03/2021 Confirmed reviews ALL

Very comfortable and room was of good size

5 mins from work place

Graham B. Business - 21/03/2021 Confirmed reviews ALL

All rooms are excellently sized, the only problem is every room I seem to have been in there is a leak out of the bath/shower.

Business stay

Barry B. Business - 21/03/2021 Confirmed reviews ALL

Excellent front of house staff. ( Jordan inparticular) will be staying for a while in future. Looking forward to the hotel functioning with some normality

Great Staff

Dave Business - 13/03/2021 Confirmed reviews ALL

During these uncertain times one thing i can be certain of is a warm welcome from the staff at this hotel

Ugo M. Solo - 10/03/2021 Confirmed reviews ALL

I was satisfied with the environment and the room was clean and standard.

Felt safe and well cared for in these difficult times

S. P. Business - 07/03/2021 Confirmed reviews ALL

Really well received at check-in. Great smiling face by receptionist who made me feel at ease. Room was tidy and clean. Overall a reta experience

5 mins from work place

Graham B. Business - 14/02/2021 Confirmed reviews ALL

Great, friendly staff and room cleaned every day. With all the restrictions in place nothing much else going on but you can still get food and drink delivered to your rooms.

Great staff

David K. Business - 11/02/2021 Confirmed reviews ALL

During this horrible covid crisis the Heathrow Mercury has been a welcoming home from home for some workers. Friendly staff are always welcoming

Cosy room

Michael Business - 31/01/2021 Confirmed reviews ALL

Nice room, soundproofed from the M4 outside

Dear Michael R., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good stay

H R. Business - 31/01/2021 Confirmed reviews ALL

I had a good stay, have been working locally and needed somewhere that felt safe and comfortable. The staff were welcoming and helpful and the room comfortable.

Dear Heather R., We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Pleasant

Dylan J. Families - 17/01/2021 Confirmed reviews ALL

Given the circumstances, the staff did well to provide the necessities

Heathrow Airport Hotel Mercury London Heathrow

TIEN D 03/02/2020 TripAdvisor review

Hotel room is not clean, stained bathroom, Stained carpet,dated deco. The location is distance away from the airport. The location I felt unsafe not recommended ! A big mistake from my self to booked this Hotel. I felt very let down by ACCOR LIVE LIMITLESS GROUP. Never again.

Good evening TienManhDinh! Thank you for taking your time to leave this feedback. I am sorry to hear that you were not pleased with your stay. Next time if you visit us again, please do let us know if you are not happy with your room and if we are able to we will happily change it for you. Everyday we try to improve our rooms and hopefully one day if you visit us we can show you a change :) Warm regards, Govinda Wilczynska Assistant Front Office Manager Mercure London Heathrow

Our most recent 20 reviews

In partnership with TripAdvisor

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Mercure London Heathrow Hotel 4 stars

Hotel extras

Hotel location

Mercure London Heathrow Hotel

Companies

Your meetings and events

Our accommodation(s)

Our restaurants and bars

BORDERS RESTAURANT

BORDERS BAR

Our guest reviews for Mercure London Heathrow Hotel

Our other hotels nearby

ibis London Heathrow Airport Hotel

Novotel London Heathrow Airport T1 T2 and T3 Hotel

Novotel London Heathrow Airport - M4 Jct 4 Hotel

ibis Styles London Heathrow Airport Hotel

Our guest reviews for
Mercure London Heathrow Hotel