Hotel - ibis budget Lyon Confluence
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Lyon Confluence

3.5/5 348 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 84 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Bouquet TV Canal+ and Canalsat
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Emergency info in rooms
Our rooms fittings
4.1/5 ALL Rating 3,508 reviews

Our guest reviews for
ibis budget Lyon Confluence

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 348 reviews
Ma Couples - 02/12/2019 Confirmed reviews ALL
« Cheap and well located. »

Service was ok. Could have been a bit more friendly. The shower is not in good condition. For one night, it is perfect. Not more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Doris Solo - 20/11/2019 Confirmed reviews ALL
« A GOOD EXPERIENCE »

FRIENDLY AND PROFESSIONAL FRONT OFFICE STAFFS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

David K. Families - 13/11/2019 Confirmed reviews ALL
« My wife and I were publicly humiliated by one of your staff and were ejected from the IBIS Styles breakfast room and go to a 'bunker' where Etap 'guests' had a far inferior breakfast. »

This was definitely the worst stay in an Accor hotel we have EVER had. The hotel requires urgent modernisation. The shower jumped from hot to cold, then from freezing to scalding, especially during the morning. The air conditioning didn't function; even though we set the temperature to 5ºC it kept blasting out hot air. In the end we had to turn it off and open both the windows to let the cool air - and massive traffic noise and pollution from the motorway - in. I couldn't sleep because of the noise. The towels were tiny and the allocation of two per day for two people is woefully inadequate. This was a family reunion to celebrate my wife's birthday; I had arranged for my daughter to join us from Ireland. On our last morning - for the sake of convenience - we decided to have breakfast in the hotel; the ETAP dining room is undergoing refurbishment. We had already had a coffee at the bar at the IBIS Styles next door and found it an agreeable experience. On Sunday evening I went town to reception to inquire about the breakfast, whether it would be a hot and cold breakfast buffet. The girl confirmed this, and that it was to be held at the IBIS Styles next door and said it would be €6'20. I paid in cash, got a receipt and was told to state my room number on arrival. My wife went down to breakfast; I followed 15 minutes later. Following the recptionist's instructions I gave my room number to the short order girl on duty, who asked me where I was staying, the IBIS Styles or the ETAP. I replied the latter. The girl remonstrated with me, saying that under no circumstances was I to have breakfast there, and that I had to go somewhere towards the back of the hotel where the ETAP guests were. I pointed out (in French) that my wife had been sitting down here for more than 15 minutes with no problem and that I wished to join her. The girl then told me that my wife had to leave her half-eaten breakfast immediately, leave the IBIS Styles area and go to the back room and have breakfast with the other ETAP customers. This was in front of a very busy breakfast room, a very public situation, and my wife, on her birthday, had to get up from the table, leave her breakfast, and join me on 'the walk of shame' to the ETAP room. (By the way there had been no mention of two separate breakfasts being served and the signage was virtually invisible). I have NEVER been so humiliated in a hotel in all my life. When I got to the ETAP room (a bunker at the back of the hotel) I was dismayed. There was no hot food, not even the coffee (dispensed from two machines, one as insipid as the other and in both cases was weak and lukewarm). There were no knives or teaspoons - I had to stir my coffee with a fork. There was absolutely nothing to eat other than FAKE cornflakes or chocolate flakes, mini industrial pains au chocolate or croissants and a very tired looking 'fruit salad'. I lost no time in remonstrating with the staff on duty, whilst reiterating that this was not their fault. I was furious that my wife and I had been so humiliated. In the end I had no appetite and left; which is just as well as there was nothing worth eating. Before I left, a very kind girl of North African descent, mortified by what had happened to us and who was very apologetic, came to our table with a platter containing cooked meats and cakes, obviously taken from the buffet out front. I thanked her for her kindness but refused to eat the food on principle. When I left the room I went out front to explain to the IBIS front desk team and manager that I had been outraged by wife's public ejection from the breakfastroom and would be making a formal complaint. The receptionist informed me that I had paid an inferior price for an inferior breakfast, and that the IBIS Styles breakfast cost €10. At NO TIME had it been made clear to me that there were two breakfasts on offer at two different prices. If I had known, and having previously decided to have breakfast at the hotel for the sake of convenience, does anyone seriously doubt for a second that I wouldn't have paid an extra €3 for a decent breakfast? (If,indeed, it was decent; having been ejected at the door I never got the chance to see it). If I had known what was on offer, and the embarrassment we were going to experience, we would have returned to the local boulangerie and had a real coffee and an artisan pastry for just €3, as we had on the previous two mornings. I will never, ever, stay in those hotels again, even though my son is working in Lyon this year and we will visiting at least three or four times during the coming months. Moreover, my brother-in-law and a group of friends had planned to come to the same ETAP hotel at the end of the month; I have lost no time in advising them to cancel and book elsewhere. I have been a member of the ACCOR loyalty scheme for two decades, and although I do not travel as frequently as I once did, I always use ACCOR hotels and complete the surveys after the trip. As a parting comment, I would ask you to envisage the scene as my wife had to get up from her table in shame, as though she had stolen something she had not been entitled to, leaving behind her breakfast, before the gazes of all the IBIS guests gathered there, and at the end of what had hitherto been a most enjoyable birthday weekend, which was completely ruined by the misselling of a product, poor signage and a VERY PUBLIC humiliation. Never again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID K., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of €59.75 will be issued to your account. Would you be pleased to send me yout bank account details or credit card number, in order to process to the refund. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Ben Solo - 14/10/2019 Confirmed reviews ALL
« Great location, friendly staff, comfortable bed »

The room was very basic and a little dated but contained all the essentials including a good quality, comfortable bed. Staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Stef Business - 08/10/2019 Confirmed reviews ALL
« Nickel »

Calme, propre. Le principal !

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour, et ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l'attente de vous accueillir à nouveau très bientôt, veuillez recevoir, Monsieur, nos salutations distinguées. Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Jason Families - 22/09/2019 Confirmed reviews ALL
« We were very satisified with the overall experience of the hotel »

As a family we normally stay at Ibis or Ibis Styles Hotels so this was the first time staying at an Ibis Budget Hotel. The accommodation and breakfast more than met are expectations such that where available we will consider staying in an Ibis Budget Hotel in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Helen Solo - 05/09/2019 Confirmed reviews ALL
« Fine »

Easy to find, nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Reine D. F. Solo - 31/08/2019 Confirmed reviews ALL
« Very good experience as a budget Ibis »

Thank you specially to Sebastian and Cedric for their professionalism and kind attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Pantso Couples - 21/08/2019 Confirmed reviews ALL
« Good room »

Location good to airport, room good ,hotel new, Diner nebourg same hotel ibis good and information from reception good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Jonathan Couples - 17/08/2019 Confirmed reviews ALL
« Basic comfort and cheap (just what we needed for a one night stay) »

Receptionist was clear and friendly, room was basic but comfy enough for one night, bathroom is very small though... Localisation is just perfect for people who just stop in Lyon on the way further south (or north) Didn’t try the breakfast (to expensive)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Paul W. Couples - 07/08/2019 Confirmed reviews ALL
« Not what we expected »

The hotel interior is lovely, and the breakfast was excellent. However, the location of the hotel and its €10 per night car park leave a lot to be desired. Our car is quite large and was difficult to fit into the small parking spaces. The lift does not go to subterranean car park level at night, but was helpful in the morning as it avoided going out in the rain with our luggage. We felt intimidated as we drove towards the hotel. There is a lot of building work going on around the ladies and lads of the night plying their trade. We had planned to look at the Lyon gastronomic options, but were not brave enough to venture out after dark. On leaving next morning, we discovered some of the “newer” Lyon with nice restaurants, coffee shops and a massive town hall, but as we had limited time to spare we were unable to explore them. We were mistakenly informed that Lyon was France’s second city, but it is not. We are unlikely to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Anonymous Friends - 01/08/2019 Confirmed reviews ALL
« terrible reservation process »

firstly, hotel canceled my reservation without not enough communicate with me then I call them by phone and try to save my reservation. Staff ( Mr. Miroslav ) was not kind on phone. When I arrived hotel they were not welcome to me

Our hotel has responded to the review
Our hotel has responded to the review

Dear RASIM KORAY D., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Lindsey Solo - 13/07/2019 Confirmed reviews ALL
« Good value, friendly staff »

The hotel is basic but clean and good value for money, and the staff are very friendly and helpful.

Karen Friends - 08/07/2019 Confirmed reviews ALL
« The comfort we've come to expect at Ibis Budget »

We've stayed at a number of Ibis Budget hotels all over Europe & have never been disappointed. The room was exactly what we expected, & we were very comfortable. My only complaint was that when I went to order a taxi, I asked the young man at the desk to find out the price. When he did & told me, I told him that I didn't want the taxi for that price, that we would walk, because the train station was reasonably close. He came out to where I was standing later & said he really believed that the price would be closer to the lower than the higher end of the estimate, but I repeated that it wasn't a price I was willing to pay. But a taxi driver still showed up, expecting a fare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Yvonne Solo - 07/07/2019 Confirmed reviews ALL
« Extremely value for money »

For my purpose ideal location, near to Tram T1 and bus S1, the bus goes directly into city center. Reception was friendly, correct breakfast. Simple, but clean room, with air condition. Correct price. Would book again that hotel when in Lyon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Os Families - 01/07/2019 Confirmed reviews ALL
« Cozy »

Like home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Berni Couples - 28/06/2019 Confirmed reviews ALL
« BERNI »

DOUCHE TROP ETROITE PARKING COMPLET

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Global T. Friends - 10/06/2019 Confirmed reviews ALL
« Great staff and location with very small rooms »

The wonderful staff at the desk made us feel very welcome and accommodated our every need. We were a large group checking in after midnight and or greeting was warm and helpful. The hotel is within easy walking distance to all of the major Lyon tourist spots. It is also near some good local brasseries. Our rooms were very small. They would comfortably accommodate one person with a small bag, however it was very tight for double occupancy. This is the standard room size for the chain. All in all a good deal for the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Marina Solo - 12/05/2019 Confirmed reviews ALL
« I enjoyed it »

The hotel is close to Lyon Perrache. The bed was comfortable, it was clean and the staff helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bertrand FURET - General Manager Complexe hôtelier Ibis STYLES & Ibis BUDGET Lyon Confluence - AUGUSTE Le Bistrot 24 – 26 Quai Perrache - 69002 LYON Tél : +33 (0)4 78 37 16 64 Fax : +33 (0)4 78 37 69 13

Emilie G. Couples - 23/04/2019 Confirmed reviews ALL
« Bed confortable and room big enough for two »

Beds are confortable. The only thing is, in a twin bed room, shower is visible which is not a problem, but, there is a lot of humidity after a shower and we didn’t find another way that opening the 2nd window to make so air. Heat or cool are not intuitive.

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