Hotel - ibis Sofia Airport
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Sofia Airport Hotel

3.5/5 491 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Bicycles rental
  • Skiing  (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
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Hotel location

Your meetings and events

ibis hall 1 is fully equipped with cutting-edge audio and visual conference equipment and has natural day light. Capacity ranges from 80 people in theater style, to 25 people in boardroom style and 100 people in cocktail styleibis hall 2 avails of high tech multimedia projector and screen, natural light and a 40m2 terrace with a view of Vitosha mountain. The function room can be used as a coffee break and buffet lunch venue for participants of Meeting room 1 eventsNaturally lighted, perfect for interviews, small meetings and workshops, this room accommodates up to 20 participants. Located on meetings floor, ibis hall 3 is great for workshops and break outs of large events.

ibis Sofia Airport Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 2 0 m2 0 m 40 16 18 24 2
MEETING ROOM 3 0 m2 0 m 20 12 12 12 0
SOFIA 0 m2 2 m 80 40 40 40 0
VITOSHA GARDEN 0 m2 0 m 0 0 0 0 120
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The extra silent Ibis standard rooms are decorated in relaxing colors, offering the comfort of the Ibis "sweet" bed experience, led TV with International channels, working desk, a bathroom with shower, individually controlled AC and free WiFi.Most rooms offer a beautiful view over Vitosha Mountain and Sofia city.

  • 111 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 ALL Rating 778 reviews

Our guest reviews for
ibis Sofia Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 491 reviews
Monika Solo - 02/12/2019 Confirmed reviews ALL
« There is much to improve, especially regarding the professionalism of the staff and cleaning. »

The room did not left the impression of well cleaned and I found 2 long black hairs: one on the bed and on the bath towel. The joint between the tiles under the shower were yellow and disgusting. The lift had spots and fingers everywhere. Although I wanted to have a rest and sleep until 11am (as I arrived at 2am after a long flight), the cleaning ladies started shouting early in the morning, around 8am from one side of the floor to the other giving orders to each other... No discretion and no client orientation. Very unprofessional! The receptionists made the impression of nervous and not really professional staff, as they were too busy to tell each other what to do instead of knowing what has to be done...Breakfast was poor and I had to listen to the kitchen staff talking about their personal issues the whole time... I had the feeling that all the staff behaved like they are at home and not at work, forgetting that they are dealing with international clients who has payed EU prices to stay there... In general this hotel left the impression of unprofessional staff who need to be coached. I love IBIS hotels and everywhere I have been they are very professional, except of this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monika G., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

Solo travel - 30/11/2019 TripAdvisor review
« Very pleasant staff »

This hotel is let down a bit by its location - you have to rely on the shuttle (I don't think I'd try walking). The drivers are excellent, but you are reliant on them to get back and forth. The taxi drivers at the airport don't want to take you such a short distance because they lose their spot in the queue. Expect to pay 10 BGN. My room was fine, nothing fancy but it was comfortable, clean and quiet. It also had a nice view in the distance. The reception staff were lovely and the main reason this gets a 4 and not a 3. You will need to call the hotel from the airport/Metro to request the shuttle, and be quite clear where you are waiting because the shuttle driver has to keep moving. It's frustrating if the phone is engaged and you see the shuttle drive past. I think that the best improvement would be to have the shuttle run at specific times during the day so that you could plan around it. I did not have time to eat there but the bar staff are friendly and very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Mariela K. Couples - 28/11/2019 Confirmed reviews ALL
« Perfect »

Fast check in, very helpful staff, delicious breakfast, good transfer to airport, comfortable rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariela K., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

L. Couples - 11/11/2019 Confirmed reviews ALL
« Perfect shuttle service ! »

We appreciated the quality of service, especially the free shuttle : we called and the driver met us 5min later right where we were. On the other way, we missed the shuttle (it was full and left earlier than planned) but the receptionist called a taxi for us : thanks a lot ! The room is nice and comfortable. But I would not recommand the restaurant : we waited 1 hour between the order and the dishes, and the prices are too high for Bulgaria.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lea D., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Margaret H. Couples - 05/11/2019 Confirmed reviews ALL
« Room quite comfortable,but should be non smoking »

Should be non smoking,that is why I will not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret H., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

Gordon Business - 02/11/2019 Confirmed reviews ALL
« as expected. great value »

good location close to airport and great value

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon P., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Lynn Solo - 27/10/2019 Confirmed reviews ALL
« Great Location but no any facilities in the room »

Great Location, provide Airport Shuttle Pick up but no any facilities in the room, no any welcome water for Gold Member, No facial tissue in the room, Just only all in one hand soap, body wash and shampoo in the toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rinlapas P., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

William Business - 24/10/2019 Confirmed reviews ALL
« Good Location with a shuttle bus »

The room is very good, quiet and clean. Good Location with a shuttle bus even it is 3'clock in the early morning. but there is only one elevator for the customer, another elevator is for staff only

Our hotel has responded to the review
Our hotel has responded to the review

Dear William C., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Alex Business - 20/10/2019 Confirmed reviews ALL
« Mr. »

Exellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander S., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Lyuboslav B. Business - 07/10/2019 Confirmed reviews ALL
« Taking into account what happend on the reception this is unacceptable. »

The receptionist, who refused to tell his name behaved arrogantly, he overcalculated on our check out bill beers from the bar that we never consumed. This behavior doesn't respond on the hotel standards. I will be glad if my feedback will be taken into account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyuboslav B., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

C. S. Solo - 06/10/2019 Confirmed reviews ALL
« Excellent »

Exactly what I expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. C., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Edoardo C. Business - 22/09/2019 Confirmed reviews ALL
« bad room »

i booked for a king size; got 2 little very narrow beds; sheets are bad; pillows are bad, mattress bad i did not sleep much that night

Our hotel has responded to the review
Our hotel has responded to the review

Dear edoardo c., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

Rosen P. Solo - 19/09/2019 Confirmed reviews ALL
« The hotel offers very good value for the money spent. »

It was very good. The food in the restaruant was very delicious. The bed was comfortable. The room and the bathroom were clean. The water in the shower was with low pressure and I had to drain the hot water for some time because it was rather warm than hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosen P., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Wassim S. Solo - 19/09/2019 Confirmed reviews ALL
« Probably one of the worst IBIS hotels in the world. »

The hotel is generally dirty, i had long hair on my bed that wasnt mine. Bar and resteraunt lady was very nice but it was obvious it was only preheated meals with one of the poorest menus. The shower was either hot or cold without any regulation. The room doors would not automatically close. this hotel is so bad it should be stripped of its IBIS franchise. I would actually ask for a refund if i could. The only positive point i can think of is that there is an airport shuttle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wassim S., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

John Couples - 17/09/2019 Confirmed reviews ALL
« Clean, modern and stylish »

Very handy for our 6am flight from the hotel. Very quiet in our room on the south side. Efficient transfers from and to the airport. Good quality food and drink - They even have the excellent Bulgarian dark beer!

Our hotel has responded to the review
Our hotel has responded to the review

Dear John J., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

P. T. Business - 16/09/2019 Confirmed reviews ALL
« Very average »

Was convenient to the airport but would try another hotel next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. P., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

Vassil V. Solo - 12/09/2019 Confirmed reviews ALL
« OK experience »

Hotel was clean and nice, but the staff always react like they're doing me favor , not even close to the real customer service we expect !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vassil V., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

Mitz Families - 07/09/2019 Confirmed reviews ALL
« Perfect for late arrival or early flight. »

Personnel super nice, room clean and has everything you need. Price great. 3 issues: 1) strange smell in the room 2) water pressure in shower is poor 3) could not contact hotel for shuttle without local Sim. Still for this price we will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meital N., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Anonymous Families - 07/09/2019 Confirmed reviews ALL
« Consistently good »

Always a pleasure to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dodds B., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Hristina Friends - 07/09/2019 Confirmed reviews ALL
« Would not recommend »

This is the worst Accor hotel I have ever been. The bathroom was dirty. The sink was yellowish and there is a mold between the tiles. They are using some kind of harsh detergent to wash the sheets that was irritating my throat. My friend has the same problem. We do not have any allergies. We have 4-5 hours between our flights, but we weren't able to sleep because our throats ware irritated. Do not stay in this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hristina P., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

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