ibis Sofia Airport Hotel 3 stars

Customer review rating 3.9/5 818 reviews
ibis Sofia Airport
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Hotel extras

  • 24/7 On-request shuttle service

  • Early breakfast 4:30am - 6:30am

  • Free WIFI

  • Free business corner

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre (Nearby)
  • Golf
  • Tennis
  • Bicycles rental
  • Skiing
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre

Hotel location

ibis Sofia Airport

132 Mimi Balkanska Str
1540
sofia
bulgaria

Tel: +35929444488

Fax: (+359)2/9444488

Contact email

Check-in from 12h00

Check out up to 12h00

  • PUBLIC TRANSPORT :  84 SOFIA AIRPORT

  • AVAILABLE FROM 2015 :  SOFIA AIRPORT

  • By plane

    SOFIA AIRPORT At 0.3km / 0.19 miles

  • By train

    SOFIA RAIL STATION At 15km / 9.32 miles

GPS :42.686836, 23.396133

Your meetings and events

ibis hall 1 is fully equipped with cutting-edge audio and visual conference equipment and has natural day light. Capacity ranges from 80 people in theater style, to 25 people in boardroom style and 100 people in cocktail styleibis hall 2 avails of high tech multimedia projector and screen, natural light and a 40m2 terrace with a view of Vitosha mountain. The function room can be used as a coffee break and buffet lunch venue for participants of Meeting room 1 eventsNaturally lighted, perfect for interviews, small meetings and workshops, this room accommodates up to 20 participants. Located on meetings floor, ibis hall 3 is great for workshops and break outs of large events.

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

The extra silent Ibis standard rooms are decorated in relaxing colors, offering the comfort of the Ibis "sweet" bed experience, led TV with International channels, working desk, a bathroom with shower, individually controlled AC and free WiFi. Most rooms offer a beautiful view over Vitosha Mountain and Sofia city.

Standard Room with 1 King-size bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • Multimedia hub

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • Multimedia hub

Standard room with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 30m²

Standard room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 24m²

Our restaurants and bars

RESTAURANT

Type of cuisine: Regional

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Sofia Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

818 reviews

tripadvisor

TripAdvisor Rating 3.5/5

508 reviews

The quality of this hotel is going worse than it used to be.

Customer review rating 3.9/5

George T. Families - 03/03/2020 Confirmed reviews ALL

I stayed many times in this hotel before. The quality of breakfast, coffee etc. is going worse. The staff on reception is superb. It looks like the hotel’s amortization is huge and it needs some refresh. The quality of the coffee at breakfast is so low that I am surprised why they have bought such rubish product.

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that the breakfast did not meet your expectations. We try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Stanislav Bandrov General Manager

Just what we needed

Customer review rating 3.9/5

Stuart Couples - 02/03/2020 Confirmed reviews ALL

For a one night layover at Sofia airport, this was ideal. A text with the number to call for a shuttle before we arrived, the bar available for a late beer before bed and a shuttle on demand to go for our flight. The bed was comfortable and the sleep excellent. Friendly and efficient staff. Just what we needed

Dear Stuart M., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Kind staff

Customer review rating 3.9/5

Neshe Solo - 22/02/2020 Confirmed reviews ALL

I arrived at the airport and called the reception. The car came to pick me up quickly. The receptionist was very kind and fast help. The bed was really soft and comfortable. The morning they left me on time for my next flight at the terminal. Thank you.

Dear Neshe Z., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

As always impeccable

Customer review rating 3.9/5

Raoul D. G. Business - 14/02/2020 Confirmed reviews ALL

It feels like being home.Thanks to the whole staff

Dear Raoul G., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

No mineral water

Customer review rating 3.9/5

K. Families - 07/02/2020 Confirmed reviews ALL

No prepare essentials like tooth brush and mineral water. Even a glass also couldnt found.

Dear Yee Kit K., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Smokey Room

Customer review rating 3.9/5

Emmanouil N. Business - 20/01/2020 Confirmed reviews ALL

People were nice and helpful, but I had very bad sleep because the mattress was stinking cigarette smoke and nicotine and I couldn't sleep properly. One of the worst experiences I had with Ibis.

Dear Emmanouil N., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

Excellent manager, swift shuttle service, above adequate rooms

Customer review rating 3.9/5

R. Solo - 14/01/2020 Confirmed reviews ALL

Perfectly content for a one night lay over. Will be using you again

Dear Coveney R., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Standard Ibis

Customer review rating 3.9/5

Anonymous Solo - 13/01/2020 Confirmed reviews ALL

Staff seemed rather uninterested in guests, more interested in internal conversations and cell phones...

Dear Jimmy A., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

Great

Customer review rating 3.9/5

J. Couples - 31/12/2019 Confirmed reviews ALL

Room was everything it needed to be and receptionist was nice.

Dear Robbie J., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

AC didn't work so I was freezing all night long. However breakfast was amazing, I loved it.

Customer review rating 3.9/5

Dusan D. Solo - 24/12/2019 Confirmed reviews ALL

AC didn't work so I was freezing all night long. However breakfast was amazing, I loved it. I would definitely recommend this hotel to family and friends, but please consider fixing ACs during winter time, since Bulgaria is cold. With that said, I would like to mention that Internet connection was poor.

Dear Dusan D., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

Best customer service

Customer review rating 3.9/5

John D. Couples - 21/12/2019 Confirmed reviews ALL

Stayed only one night the food in the evening was very good and I can’t give enough praise to the waitress who served us her efficiency was excellent I could not fault her in any way it was a pleasure to be served by her, breakfast was also adequate and well laid out overall very satisfied.

Dear John d., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

conforme

Customer review rating 3.9/5

B. J. Business - 20/12/2019 Confirmed reviews ALL

ras

Dear Jean-Paul B., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

OK for overnight stay.

Customer review rating 3.9/5

Jaanus Business - 15/12/2019 Confirmed reviews ALL

Basic comfort.

Dear Jaanus Z., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

There is much to improve, especially regarding the professionalism of the staff and cleaning.

Customer review rating 3.9/5

Monika Solo - 02/12/2019 Confirmed reviews ALL

The room did not left the impression of well cleaned and I found 2 long black hairs: one on the bed and on the bath towel. The joint between the tiles under the shower were yellow and disgusting. The lift had spots and fingers everywhere. Although I wanted to have a rest and sleep until 11am (as I arrived at 2am after a long flight), the cleaning ladies started shouting early in the morning, around 8am from one side of the floor to the other giving orders to each other... No discretion and no client orientation. Very unprofessional! The receptionists made the impression of nervous and not really professional staff, as they were too busy to tell each other what to do instead of knowing what has to be done...Breakfast was poor and I had to listen to the kitchen staff talking about their personal issues the whole time... I had the feeling that all the staff behaved like they are at home and not at work, forgetting that they are dealing with international clients who has payed EU prices to stay there... In general this hotel left the impression of unprofessional staff who need to be coached. I love IBIS hotels and everywhere I have been they are very professional, except of this one.

Dear Monika G., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

Very pleasant staff

TripAdvisor rating 3.5/5

W4Peter Solo travel - 30/11/2019 TripAdvisor review

This hotel is let down a bit by its location - you have to rely on the shuttle (I don't think I'd try walking). The drivers are excellent, but you are reliant on them to get back and forth. The taxi drivers at the airport don't want to take you such a short distance because they lose their spot in the queue. Expect to pay 10 BGN. My room was fine, nothing fancy but it was comfortable, clean and quiet. It also had a nice view in the distance. The reception staff were lovely and the main reason this gets a 4 and not a 3. You will need to call the hotel from the airport/Metro to request the shuttle, and be quite clear where you are waiting because the shuttle driver has to keep moving. It's frustrating if the phone is engaged and you see the shuttle drive past. I think that the best improvement would be to have the shuttle run at specific times during the day so that you could plan around it. I did not have time to eat there but the bar staff are friendly and very good.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Perfect

Customer review rating 3.9/5

Mariela K. Couples - 28/11/2019 Confirmed reviews ALL

Fast check in, very helpful staff, delicious breakfast, good transfer to airport, comfortable rooms

Dear Mariela K., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Perfect shuttle service !

Customer review rating 3.9/5

L. Couples - 11/11/2019 Confirmed reviews ALL

We appreciated the quality of service, especially the free shuttle : we called and the driver met us 5min later right where we were. On the other way, we missed the shuttle (it was full and left earlier than planned) but the receptionist called a taxi for us : thanks a lot ! The room is nice and comfortable. But I would not recommand the restaurant : we waited 1 hour between the order and the dishes, and the prices are too high for Bulgaria.

Dear Lea D., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room quite comfortable,but should be non smoking

Customer review rating 3.9/5

Margaret H. Couples - 05/11/2019 Confirmed reviews ALL

Should be non smoking,that is why I will not stay there again.

Dear Margaret H., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager

as expected. great value

Customer review rating 3.9/5

Gordon Business - 02/11/2019 Confirmed reviews ALL

good location close to airport and great value

Dear Gordon P., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislav Bandrov General Manager

Great Location but no any facilities in the room

Customer review rating 3.9/5

Lynn Solo - 27/10/2019 Confirmed reviews ALL

Great Location, provide Airport Shuttle Pick up but no any facilities in the room, no any welcome water for Gold Member, No facial tissue in the room, Just only all in one hand soap, body wash and shampoo in the toilet.

Dear Rinlapas P., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislav Bandrov General Manager
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