ibis Sofia Airport

We had an unpleasant check in experience . Young female desk receptionist was curt to the point of rudeness. She also seemed upset that we parked in an employee parking space for the 10 minutes check-in took. Parking was poorly signed and no differentiation- as if a new arrival should intuitively where to park for check-in and know what was PAID underground parking or FREE vacant lot parking behind the hotel in an unsecured lot. Utterly lousy business attitude. Tiny room for 1 night at 74USD, airport rate or not, a rip-off given additional charges. Room not stocked with waterglasses or towels. Had to pay 5Euro for a mini-fridge. Tried to charge us for parking that I'd already booked. Hallways dirty and littered. A/C capped at 22C-so room with western exposure never did cool off until sunset in mid-August. Be sure to look at the negative reviews before booking at IBIS. This was not one bad day, it's the way this hotel operates and treats it's customers. We spent 90 days traveling around in Bulgaria-this IBIS was our most unpleasant experience. SHAME!

The hotel was acceptable overall. The lobby appeared unkept and the floor had clearly not been swept or cleaned in a while. The room was acceptable, sparten in it's furnishings bur appeared clean. Air Con worked well for the temperature outside during my stay. Hotel website should include details of airport transportation options provided by the hotel.

This hotel is not comply with the standards of the Ibis chain. Despite written promises to provide a free airport transfer, transportation was not provided and after 1 hour of waiting we had to reach hotel by ourselves. The tables in the restaurant were very dirty and the food was poorly prepared. The payment receipt was made with errors, so we have to ask staff to correct. It caused dissatisfaction.

it is my third stay at ibis sofia airport. choose this place due to locatin, it is close to my costomers. standart ibis room, nice and clean, same for bathroom. breakfast is open buffet with quite many options, enjoyed my stay as usual.

If you want your kid to be entertained at max level before the flight - this is your place. The room is a bit small (although it was marked in the booking as a big one), but the view compensates everything. And don't worry - when you close the window, there is no noise at all (except those of your excited kid). Definitely recommend. Oh, and there is a baggage weighing machine next to the elevator at the lounge, which is a great plus in addition to the transfer bus that is included in your reservation.