Hôtel Mercure Quemado Resort 4 stars

Customer review rating 4.2/5 278 reviews
Hôtel Mercure Quemado Resort
See on a map
+ 24 Services

Hotel extras

  • HOTEL PIEDS DANS L'EAU

  • HOTEL IN DOWNTOWN AREA

  • TWO SWIMMING POOLS

  • FREE WIFI

  • SPA AVAILABLE

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • AHU AL HOCEIMAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Hôtel Mercure Quemado Resort

Place Mohamed V
PLACE MED V
PLACE MED V
32000
al hoceima
morocco

Tel: +212539842200

Fax: (+212)53/9842201

Contact email

Check-in from 12h00

Check out up to 12h00

  • PAS DE BUS DISPONIBLE : 

  • NO SUBWAY AVAILABLE : 

  • By plane

    AHU AL HOCEIMA At 22km / 13 miles - Shuttle paying

GPS :35.24416, -3.927838

Your meetings and events

The hotel offers a conference space, including a plenary room and four syndicate rooms, that is fully equipped with business services in a lovely setting by the Mediterranean

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Room equipped according to Mercure standards with a magnificent view of the Mediterranean. It has all the comforts of a 4-star hotel: minibar on request, safe, hairdryer

Standard room with large bed and balcony with sea view

  • Max. number of persons: 2
  • Area: From 25
  • Views: Panorama view, Historic side view, Ocean/Sea view, Sea side, On Beach *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with twin beds and balcony with sea view

  • Max. number of persons: 2
  • Area: From 25
  • Views: Sea side, On Beach, Panorama view, Historic side view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege Room with large bed and balcony with magnificent sea view

  • Max. number of persons: 2
  • Area: From 30
  • Views: On Beach, Panorama view, Historic side view, Ocean/Sea view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Suite with large bed and balcony with magnificent view of the sea

  • Max. number of persons: 2
  • Area: From 60
  • Views: Historic side view, Ocean/Sea view, Sea side, On Beach, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

1-bedroom apartment with balcony with sea view

  • Max. number of persons: 4
  • Area: From 30
  • Views: Sea side, On Beach, Panorama view, Historic side view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

2-bedroom apartment with balcony overlooking the sea

  • Max. number of persons: 6
  • Area: From 100
  • Views: On Beach, Bay view, Panorama view, Historic side view, Ocean/Sea view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

RESTAURANT AL KHOZAMA

Type of cuisine: International

International restaurant where the buffet breakfast is served every morning. A la carte menu combining international flavors served at lunch and dinner

Lunch

12:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR INTERNATIONAL

Photo non contractuelle / Strictly non binding

The cozy and friendly international lounge bar serves a variety of cocktails throughout the day. Ideal for a quick break after lounging on the beach or a morning of work

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hôtel Mercure Quemado Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

278 reviews

Decent place

Customer review rating 4.2/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

We arrived, without reservations, during off-season and at the beginning of the corona virus. Staff abilities were varied as some were clearly seasoned and others completely new. The rooms were fine and the views are great. The restaurant was initially very dirty and completely unprepared for food service, including not having coffee station set up when breakfast opened. However, it got MUCH better over time and the people got better. I think the issue is staff coverage. When they're staffed, it's great.

Dear Julie Sarah R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 4.2/5

Neha P. Business - 09/03/2020 Confirmed reviews ALL

It was a very beautiful experience. The hotel is probably situated at the best location in Al Hoceima . The hotel staff was extremely polite and helpful. And of course the food was very good.

Dear Neha P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

N. Families - 02/12/2019 Confirmed reviews ALL

Inoubliable

Monsieur N., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Quemado Resort. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Great location

Customer review rating 4.2/5

Khalid Business - 02/12/2019 Confirmed reviews ALL

I apreciate the staff of this hotel. Very helpful, The location is fantastic, and the facilities are clean

Dear KHALID N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good staff

Customer review rating 4.2/5

Dace Families - 01/11/2019 Confirmed reviews ALL

Excellent stay beautiful beach located near the hotel mercure where we spent The hotel is at the top of the service at every level The staff at the small care Thank you for everything we recommend to all family and friends

Dear G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.2/5

Anonymous Business - 26/09/2019 Confirmed reviews ALL

the hotel is hold and need to be urgantly refurbiched

Dear Benoit M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bad welcome from your team

Customer review rating 4.2/5

Salim Families - 03/09/2019 Confirmed reviews ALL

Hello Mercure Quemado hotel, I want to raise some issues regarding our stay - poussière partout. - chambre sale. - toilette cassée - ascenseur défectueux, on Utilisait celui de Staff pendant tout check-in day. - no upgrade/king bed or any gesture of will has been offered whether massage, free diner or an Alternative solution to compensate us. We have informed that’s a wedding anniversary for our stay but no floral decoration/special treatment has been made at all. I’m really disappointed about the way you manage this hotel. What we are asking is 10.000 points credited to my account+ 2night free night whenever we want. We have 2bookings: HQCDJQRB & HQCDJMXX I look forward to receive your compensation. Thank you Best regards, Salim Taoudi Benchekroun Envoyé de mon iPhone

The single worst hotel experience of my life.

Customer review rating 4.2/5

Austin M. Families - 11/08/2019 Confirmed reviews ALL

I stay in thousands of hotels for business and pleasure and this was the worst service experience ever. The physical hotel is actually very nice and the location is beautiful, but the service was horrible. 45 minute wit to check in, no towel service or water in the room, and a reception staff that forgot to order our taxi and cost us $140 and several hours due to a missed ferry. Absolutely zero English spoken, which wouldn't be a problem if it weren't for all of the service issues. Someone needs to either fix or close this hotel.

The overall experience so far.

Customer review rating 4.2/5

Abdelghani E. B. Families - 09/08/2019 Confirmed reviews ALL

-Despite everything that was shown on the website. It was far from the reality. -First of all. Lack of security. Spotted only 3 security guards (1 at the entrance, 1 for the parking and only one to observe/guard the entire complex). Working with G4S security company (one of the largest companies). The security people working overtime and showing fatigue and depression symptoms. -The beach is accessible for the entire public, which sometimes people just passing by on the hotel complex (I was staying on apartment 207 at the end of the complex). So no safety was guaranteed. -Breakfast in the morning was a disaster, -to crowdy -staff was very friendly but running around with the guests and the kitchen/buffet Manager was not well experienced. lack of coordination/organisation of his staff members. -lack of hygiene - coffee machine and just for the record check the tea pots inside and you will notice. (unbelievable, it was full with rust). -No cooling/chills for fruit and charcuterie/cheese (bacterium sensitive). -no marking/names on the various dishes (ex. jam, olive oil,..) Overall and sadly enough. This does not seem to bear repetition.

Vacation at Al Hoceima

Customer review rating 4.2/5

Ron B. Friends - 25/07/2019 Confirmed reviews ALL

Room and accommodations were clean, modern and comfortable. The hotel is a beautiful property. My only complaint is that as this is a beachfront property towels should be made available for use on the beach!

Dear Ronald B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To reassure you, for the beach space we made the request to the municipality and we wait for the answer Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terrible service

Customer review rating 4.2/5

Tp Couples - 14/06/2019 Confirmed reviews ALL

When having dinner, we ordered a bottle of wine. The restaurant manager came up and said he would not let my boyfriend drink. I was bewildered and did not understand why, because it took a great deal of questioning before he explained that he thought my boyfriend was Muslim, and it was during Ramadan. My boyfriend is not Arab, Muslim, or Moroccan, but the restaurant manager refused to believe us and was incredibly rude about it. He even mentioned calling the police. Finally the restaurant manager demanded to see my boyfriend's passport and then extremely reluctantly agreed that we could be served wine. Needless to say, we've never been treated like that in a hotel or restaurant, and I would say that it was the worst restaurant experience I have ever had in my life.

Dear Taryn Marisa P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Quemado Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Greet

Customer review rating 4.2/5

Youssef Business - 09/06/2019 Confirmed reviews ALL

Excellent hospitality and magnificent views. Very welcoming staff. The view is very soothing. Super comfortable and relaxing stay

Dear YOUSSEF S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Relaxing

Customer review rating 4.2/5

Kaoutar B. Business - 20/04/2019 Confirmed reviews ALL

My stay Was good enough I was satisfied and pleased by your staff especially the restaurant.

Dear Kaoutar B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Satisfaction totale

Customer review rating 4.2/5

Tawfik Business - 24/03/2019 Confirmed reviews ALL

Personnels acceillants , servivice excellent La litterie confortable

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Quemado Resort. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Cordialement Front Office Manager

Wonderfull

Customer review rating 4.2/5

Idrissi M. Couples - 06/03/2019 Confirmed reviews ALL

Nice Room, Beautiful Sea View, Very kind personnel. Many Thanks

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Quemado Resort. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire,Monsieur, en l’expression de nos sentiments les meilleurs Cordialement Front office manager

great

Customer review rating 4.2/5

Youssef Z. Friends - 21/01/2019 Confirmed reviews ALL

impeccable

Dear Youssef Z., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very helpful and nice staff

Customer review rating 4.2/5

Hiba E. Friends - 09/01/2019 Confirmed reviews ALL

It's not the first time i stay at Mercure Quemado and ive always been very satisfied with my staying experience. This last time i requested an early check-in, the staff did their best to fulfill my request, i appreciate it. Very welcoming staff in general ( even the security agents and the cleaning ladies ). A special mention to the chef at the restaurant, he was very friendly and pleasant, checking if we needed anything multiple times and offering to help.

Dear Hiba E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

COURT SEJOUR

Customer review rating 4.2/5

V. Couples - 30/12/2018 Confirmed reviews ALL

SUPER HOTEL TRES AGREABLE

Perfect

Customer review rating 4.2/5

Rim Couples - 11/09/2018 Confirmed reviews ALL

Everything was good specially location

Dear rim e., We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location not so great service

Customer review rating 4.2/5

Yassine T. Families - 28/08/2018 Confirmed reviews ALL

I was disappointed by the service I got during my stay. For example I kept asking for a smoothing-iron since my Check-in and I was always told they will be sending it shortly but I never got it. Reception desks were almost never responding to the phone. Once I was in the lobby and I saw three receptionists talking to each other and the phone was ringing. They kept talking and didn' answer. No drinking water in the room, except for my first day where we found one small bottle for me, my wife and my 2 kids. Nespresso capsules: 3 for my whole stay of 7 nights. Knowing I am a platinum member and I was in the suite. We were always missing towels in the room. I had to ask twice for the sofa bed to be set up. And they made me feel like I was asking for something they are not supposed to do. While in other hotels, It was undone every morning and someone was coming every evening knocking to set it up for us. In this hotel, once they set it up they never touched it again. The cleaning service was never bothering to go through the balcony on which we found even cigarette ends from the previous occupant.

Dear Yassine T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Quemado Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor