For what we needed you have great facilities in a good location at a reasonable price

lack of staff spoiled our stay and meals were virtually non-existent on friday night. my wife had to make do with less than half a glass of wine with evening meal and my fish looked as if it had been in bottom of freezer for ages as meat was going brown. we had to complain about very strong smell of weed on our floor as it was apparent someone was smoking pot in one of the rooms. my daughter had to change her room on arrival as it had not been cleaned so she wasnt' too impressed either. not a good stay i'm afraid though the staff did the best they could under the circumstances.

Staff good. But shortage of drinks and food low standard. Not even fried eggs available. .

We regularly stay with you, when visiting the Reading area. As usual the staff, cleanliness, and restaurant are at the usual high standard. However the room we were allocated was very small, and extremely difficult to manoeuvre around the bed from one side of the room the other. We should have asked to move I guess as we stayed for 3 nights.. On previous stays the rooms have always been very good, and with air conditioning. This room was on the ground floor at the end of the long corridor facing the busy main road, and being warm we needed the windows open. I think this was unacceptable for an All Accor customer, and would appreciate hearing from you. I may have been mistaken but on arrival I heard the staff saying that the allocated room had been changed!

Everything was good except for no television

we where not informed of your covid instructions, had to find out for ourselves, Breakfast times had changed to 09-00 finish, not suitable for guests on a break, for business people only (had to go out and buy breakfast) Door card constantly not working, drinks machine not working x 1, regularly gad to ask for room clean and towels etc(our stay was for 5 days as finally visiting family) Informed staff kettle in room was broken,lid kept dropping off, could have been scalded, item was not changed. Price advertised outside of building was £47 per night, was told on departure by the manager, who actually was the person who took our money on arrival that this this was not the true price?? We paid £384, (£120 more than was apparently necessary)which we feel was definitely over the top for what we received, and I feel a refund is warranted. Previous experience at this hotel dad normally been quite good, we have stayed numerous times over the last 5 years

Great staff, tired rooms

Bathroom wasn’t clean properly Bedding wasn’t changed

Excellent

below expectation - parking was difficult - vans parking across more than one space. Room I was allocated had not been cleaned or the bed made. The alternative room had been cleaned but unclean rooms is the last thing anyone is expecting given the last 15 months everyone has suffered. Waited to collect my invoice/receipt ion the morning but gave up as I expected it would be sent by email but alas, no. Its a real shame because with some care and management this could be a good cost effective hotel in a good location.

Good value Exceptional service from Japanese lady in restaurant Cracked basin in bathroom Really odd room layout I had to hurdle a bed to access half the room No hand sanitizer by lifts Reported on first day but nothing replaced

Comfortable and clean hotel, with friendly and helpful staff. A special mention to the breakfast waitress who was helpful to one of us who is elderly and less mobile, and very knowledgeable about dietary needs.

It's a very nice place to spend weekends

We enjoyed our stay even though the Covid pandemic had restricted the Hotel's flexibility. The service was excellent and the staff very friendly helping us in any way possible. The location is ideal for our purposes. We had one night when a neighbour was rowdy but the hotel staff dealt with the situation and it was not repeated.

Dirty bathroom in our room (pubes in the bath) Uncomfortable bed Breakfast was just bread and cereal. Location was good but other that’s that staff were crap,room dirty and the breakfast not worth 10p