Mercure Orange Centre

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Mercure Orange Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 924 reviews

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Description

Hotel extras

  • HYBRID BIKE RENTAL

  • LARGE SWIMMING POOL WITH SOLARIUM IN SEASON (April to October)

  • ENCLOSED BIKE SHELTERS AND STORAGE ROOM

Hotel location

Mercure Orange Centre

258 Route de Caderousse
84100 ORANGE
France

Telephone +33 4 90 34 24 10

Contact email

  • By plane

    AVIGNON At 36km / 22 miles

  • By plane

    MARSEILLE PROVENCE At 90km / 55 miles

  • By car

    A7 ET A9 At 0km / 0 miles

  • By train

    AVIGNON TGV At 30km / 18 miles

  • By train

    ORANGE At 3km / 1 miles

GPS:44.136838, 4.788241

Companies

  • 5 SEPT ETIQUETTE 21 km / 13 mi
  • CELLIER DES DAUPHINS 5 km / 3 mi
  • CISBIO / PERKIN ELMER 4 km / 2 mi
  • CNR 5 km / 3 mi
  • CYCLIFE 14 km / 8 mi
  • EDF 30 km / 18 mi
  • FILTRATION GROUP 5 km / 3 mi
  • ISOVER SAINT GOBAIN 10 km / 6 mi
  • OCP REPARTITION 5 km / 3 mi
  • ORANO MARCOULE 15 km / 9 mi
  • ORANO TRICASTIN 30 km / 18 mi
  • RAYNAL ET ROQUELAURE 10 km / 6 mi
  • TOURATECH 10 km / 6 mi
  • VISION DU CIEL INDUSTRIES 4 km / 2 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

L'INSTANT

L'Instant restaurant offers refined cuisine for relaxing meals or business dinners. In good weather, enjoy the poolside terrace.

Our accommodation(s)

97 fully renovated, comfortable and air-conditioned Standard or Privilege Rooms. Our rooms are decorated in a modern Provençal style.

Our guest reviews

Our guest reviews for
Mercure Orange Centre

100% genuine reviews from our guests

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ALL Rating  4.4/5  924 reviews

TripAdvisor Rating  4.0/5  536 reviews

Good accommodation, poor restaurant and service.

Customer review rating 2.5/5

Andrew Couples - Confirmed reviews ALL

The hotel was very clean. The staff were constantly cleaning! The hotel is called the Mercure Centre but is on the edge of town. The biggest disappointment was the restaurant. The staff were poorly trained and the food preparation was poor. We breakfasted on two mornings and had one lunch and one dinner. The buffet breakfast was generally ok.

Dear ANDREW D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Orange Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rémy Caoudal Directeur.

Super position just off motorway, well equipped clean safe rooms and friendly staff

Customer review rating 4.5/5

Grantly Couples - Confirmed reviews ALL

Friendly professional welcome. Varied menu in the restaurant and restaurant staff were excellent

Dear GRANT B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orange Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémy Caoudal Directeur.

Good as always

Customer review rating 4.5/5

Lynda G. Couples - Confirmed reviews ALL

Cocktails and evening meal enjoyed

Dear JOHN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orange Centre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémy Caoudal Directeur.

Excellent service

Customer review rating 5.0/5

Laura M. Families - Confirmed reviews ALL

Staff is extremely efficient, helpful and kind. Special appreciation to restaurant staff that speak excellent English and were able to accommodate us late evening with small children.

Dear LAURA m., We very much appreciate your comments regarding your stay at the Hôtel Mercure Orange Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémy Caoudal Directeur.

Good service in restaurant and reception

Customer review rating 5.0/5

W. Couples - Confirmed reviews ALL

Got a nice room and a free drink in the restaurant. We got a 3 course dinner in the restaurant served by two young servants, who did a very good job. The hotel is near the motorway and with a big private parking. In summertime a nice pool area.

Well located

Customer review rating 4.0/5

Ka… Solo - Confirmed reviews ALL

Good Stay

No as excepatable as previous stays

Customer review rating 3.5/5

Graham C. Couples - Confirmed reviews ALL

1. The room was fully of mosquitoes and the room had not be de-fumigated prior to our arrival. 2. The Room was not clean, there was human hair in the bathroom sinks, and shower from the previous guests. 3. There was human saliva stuck to the door pillar of the bathroom, had not been cleaned. 4.The air-condition was loud and kept us awake half the night. 5. Overall the general cleanliness of the room was not up to the standard that we would have had expected during previous stays. I am surprised that your house keeping is not keeping up the safety standards required during this Covid 19 pandemic. We have not stayed in your hotel for more that a year and would have expected a higher standard, sadly this was not to be. 6. The above comments will not deter us from future stays, however my comments need to adhered to. This is the worst review I have every had to give on a hotel of previous impeccable standing service.

Bien situé

Customer review rating 3.0/5

Jc Couples - Confirmed reviews ALL

The room was very comfortable; the quality of food in the restaurant was basic - it could have been much better. (go to the Mercure Avignon TGV, Mercure Charbonnieres les Bains or Mercure La Rochelle and you will see the difference in quality standards). Breakfast was ok, though we had to ask for plates several times before they were made available ! The incessant ringing of the telephone in the dining room almost made me leave ! Either answer it or disconnect it (send to reception)

Communication problem , restaurant poor

Customer review rating 3.5/5

Mark T. Couples - Confirmed reviews ALL

We were not informed of the availability of towels for the pool , which was a pity . Communication in general, was not good. As for the food in the restaurant, the fish dish was not available, the entire stock having been pre-ordered by the table of 10 people next to us . The choice was very limited without the special , and , although my partner had a salad starter and salad main course , uninspired, but acceptable, my main course, preceded by the ubiquitous salad , was extremely disappointing - advertised as sausages and pork , it arrived as 3 small , hard sausages on a skewer . A ridiculously small serving for €17 . The service was , however, good and Ahmed did what he could to accommodate us .

Terrible beds and mediocre service

Customer review rating 1.0/5

Vincent Families - Confirmed reviews ALL

Beds as hard as a table, staff don’t care. Had to move rooms due to airco problems

Very comfortable rooms

Customer review rating 4.5/5

Robert F. Families - Confirmed reviews ALL

The hotel is well located close to the A7 and 20 minutes walk from the town centre or a free navette. The rooms are very comfortable. Breakfast is good but on a busy day not all the food is available an hour before the 10.00 closing and the food is removed at 10.00. The restaurant was disappointing and service slow.

stop shopping in Orange

TripAdvisor rating 4.0/5

Joseph R Couples - TripAdvisor review

one night stop before a tour in Luberon. Hotel meet expectations. Don't overrun it. But place is convenient but a little far from Orange downtown and Navette stop far too early. having said that the rest is ok

comfortable room with great pool

Customer review rating 4.0/5

Stevej Business - Confirmed reviews ALL

Good restaurant and friendly staff

Completely unhelpful

TripAdvisor rating 1.0/5

Mick C Business - TripAdvisor review

I booked this accommodation through the Accor group website wanting to stay at the Mercure in Orange NSW, Australia. Immediately following the booking confirmation I realised my mistake, and contacted Accor and the hotel directly. They were completely unhelpful and refused to change my booking, or cancel it.

Lovely setting and friendly staff

TripAdvisor rating 4.0/5

mcameron58 Couples - TripAdvisor review

This was one of a number of overnight stays we made on a trip from UK to Nice. It had everything we needed and the staff were friendly and customer focussed. The facilities were good - lovely pool! We were travelling with a dog who was also made to feel welcome.

Joys of motorcycling

TripAdvisor rating 4.0/5

Lynne L Couples - TripAdvisor review

Excellent check in, good safe parking for our motorcycle, room satisfactory, swimming pool on site which was fantastic,also pool towels supplied, unfortunately tv didn't work or safe, which was reported ,and was still not resolved when we left. Breakfast very good ,so was evening meals, 30 min walk into orange. A good stop over for a few days.

Good

TripAdvisor rating 4.0/5

francescalmirall Families - TripAdvisor review

All was good as expected. The only negative things, which I believe is important was that I couldn't eat a warm dish when arriving to the hotel (22h30). Given that it is a hotel nearby the highway, I would strongly encourage to have some warm dishes available until midnight

Pleasant overnight spot on way south

TripAdvisor rating 5.0/5

Monica T Couples - TripAdvisor review

Stayed here before so knew to expect a great place with lovely gardens and pool. Sympathetic and discreet separation of individual guests from coach parties. It will remain on our list as somewhere reliable and convenient.

Dear Monica T, thank you for your great view. see you soon in Orange best regards.

3 days in orange

TripAdvisor rating 5.0/5

lesleyh919 Couples - TripAdvisor review

We had a wonderful relaxing stay at the mercury hotel orange on our way down to the south of France 🇫🇷. It is a more than comfortable hotel and the rooms are modern and well equipped with tea and coffee facilities and modern decor. There is a beautiful swimming pool and outdoor area with plenty of entertainment to keep families of all ages entertained. We enjoyed an evening meal in the restaurant that was first rate and The breakfast was first rate. Orange centre is a short walk past a beautiful field of sunflowers 🌻 and there is also a sceinic train that leaves the hotel into the town. Well worth a stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sophie Gallon directrice.

Great Value

TripAdvisor rating 4.0/5

johnQ2173FS Families - TripAdvisor review

Nice place to stop for the night on our drive from Modena, Italy to Paris, France. Friendly and Quick Service. Breakfast buffet was fine, I would stay again if I was going to be in the Orange, France area.

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