Ibis Styles Montevideo Biarritz Hotel

Dear Mariana, We very much appreciate your comments regarding your stay at the ibis Styles Montevideo Biarritz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Ricardo, Thank you for taking the time to tell us about your experience at the ibis Styles Montevideo Biarritz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Fiorella, We very much appreciate your comments regarding your stay at the ibis Styles Montevideo Biarritz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Alejandro Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Patricia, We very much appreciate your comments regarding your stay at the ibis Styles Montevideo Biarritz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Anderson K., Thank you for taking the time to tell us about your experience at the ibis Styles Montevideo Biarritz. I am sorry that your experience did not meet your expectations; please allow me to answer your concerns and questions: 1.We apologize in this case, we check the cameras in front of your door and we noticed that the maid who cleaned your room made the terrible mistake of leaving your door open, it is something inadmissible and far from the procedures that we apply daily in our hotel. We have already taken the measures so that this does not happen again with any other guest. 2.We are surprised about what you detail us in this point since we are not making any reform in our hotel. As you may notice, we are located in an area surrounded by buildings and our hotel is attached to one. Analyzing what you detail we assure you that the sounds came from the apartment located next to us. The only person who works at dawn is our night auditor and his position is at the entrance of the hotel, so we assure you that he does not perform any maintenance work at the hotel. 3.The tax incentive law for foreigners that applies to all hotel establishments in Uruguay is 0% VAT. The only guests who pay an additional 10% to the published rate are Uruguayans and only in high season (15/11 until the last day of Easter) Therefore no tax refund is made because there is no tax applied to the rates for foreigners and this applies the whole year. In almost all hotels in Uruguay the rates are represented in U$S (dollars) In Ibis Styles Montevideo we accept the payment in dollars and Uruguayan pesos by cash or by credit card, but by default it is charged in dollars, there is the option to pay in Uruguayan pesos but it has to be notified this to the receptionist first. There is no tax difference to pay in dollars or pesos since VAT 0% is applied. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gonzalo Vellozo Duty Manager ibis Styles Montevideo

Dear Alvaro M., We very much appreciate your comments regarding your stay at the ibis Styles Montevideo Biarritz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Melisandre, Thank you for lend us some of your time to write about your experience in Ibis Styles Montevideo . It was a great pleasure to have you as one of our guests, and we are more than happy to know that you liked our hotel in general, and specially your comments regarding our staff. Receiving so positive reviews shows us that we are in the correct path. Hope we can have you again as our guest! Best regards Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Nicolas R., Thank you for taking the time to tell us about your experience at the ibis Styles Montevideo Biarritz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Melissandre, We very much appreciate your comments regarding your stay at the ibis Styles Montevideo Biarritz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Ruben, We very much appreciate your comments regarding your stay at the ibis Styles Montevideo Biarritz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Christopher, We very much appreciate your comments regarding your stay at the ibis Styles Montevideo Biarritz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Alejandra, We very much appreciate your comments regarding your stay at the ibis Styles Montevideo Biarritz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo

Dear Karen, We very much appreciate your comments regarding your stay at the ibis Styles Montevideo Biarritz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gonzalo Vellozo Duty Manager Ibis Styles Montevideo