ibis Styles London Heathrow Airport Hotel

Rooms clean - towels a little small

I always love come coming to this property and choose it over most other Accor properties in area because of your wonderful staff. I feel valued as a member including remembering my room preferences, knowing that I need a iron without even asking and either providing it quickly or having it sent to the room. All members of staff truly treat me like family and the same goes for other customers I’ve seen them interacting with. Keep up the good work and standards.

Overnight stay before attending an event in central London. Room was in the annexe and clean, comfortable. Bit of a trek to the restaurant for dinner though!

Always my first choice when landing Heathrow late. Fast check-in. Stayed there overnight to have a good sleep before heading home the next day.

Sorry our night was spent restlessly because the bed was too hard

The front of house staff were very courteous, I asked for room that was in a quiet area.....no problem! And it was, very pleasent indeed, lovely rooms nice and clean which is paramount for me. Thank you.

quick overnight stay before an early flight, location is amazing so easy to get to from heathrow central bus station, literally 5 mins on bus. check in easy and friendly, went to the bar for food, again very friendly, excellent service and nice typical bar food. comfortable bed, nice design, all in all a great stay

Room temperaturecontrol was broken

I had a pre-paid room. Check-in was fast & easy, the room was good. Unfortunately, the service is bad. When I tried to get dinner it took the waiter 20 mins to get to my table even though it was not busy. When I left in the morning the queue was very long, so I just returned my access card and left (nothing to pay because of pre-paid room). Since that day I am waiting for my invoice. When I call the hotel no one picks up. My email was not answered either.

As above

Rooms and restaurant service very good

I booked an overnight stay for an early flight from Heathrow. I normally use the Ibis further along Bath Road but the Ibis Styles was new so I thought I’d give it a try and regretted it. Firstly, there doesn’t seem to be much parking for the size of the hotel & most of it is hidden away round the back so it initially appears that there are only about 6 spaces. I’d booked a queen room & the photo on the website showed a lovely big room - this was the main reason for using this hotel, rather than the other Ibis which has very small rooms. However, when we got to our room it was nothing like the photo & wasn’t much bigger than those in the other Ibis. The room had tea & coffee making facilities but the coffee was a brand l’d never heard of & there was no decaf. As I only drink decaf that left me with no coffee. The only storage space was a makeshift wardrobe, i.e. a couple of poles sticking out from the wall with a few coat hangers on. For one night it was OK but it would be totally inadequate for longer stays. I booked direct through the Accor website & it said the rate included breakfast but it didn’t mention that it was only a continental breakfast. In the past I have booked the other Ibis with breakfast included & it has included a cooked breakfast so I was very disappointed. The hotel has poor soundproofing - this is the first time I’ve stayed in a hotel close to an airport & been able to hear the planes. I would only use this hotel again if every other hotel in the area was full.

When I arrived I was told that there was only an accessible room available. The accessible room was horrible - in particular the bathroom, and this ruined our stay completely. I don't understand why you would allow me to book if you don't have enough rooms available. Horrible experience.

My first time staying at ibis styles; I really enjoyed my stay. It's a convenient location for business at Heathrow. I requested and given a very quiet location at the back; a room facing the car park. I'm surely returning for my subsequent stays.

Staff were helpful and the details were good. The evening meal choices were limited.