ibis Styles London Heathrow Airport Hotel 3 stars

We booked late after unexpectedly missing our flight. (M25 fiasco). Our room wasn't huge but it was comfortable. We had a good night's sleep. Reception staff were efficient, friendly and helpful. A great find. Once we found it that is. We did get a little confused by the fact two Ibis hotels with similar names

Room very simple but good for one night. Some front desk personnel was not very attentive

We booked to stay in this hotel as flying out of Heathrow T3 very early the following morning. Although the booking process was straightforward (despite having to join & subscribe to their 'club') & the price was good, that is where the good points stop. I emailed the hotel the day before as we needed to arrive early & got no answer. It took several attempts to get through to them to confirm that this was OK. When we arrived the receptionist was on the phone & didn't even acknowledge our presence. The room was clean but smelt horrid. On arrival our friend enquired about very early breakfast & was told that a pack up was possible only to be told that it wasn't at 5 am. The sparsely presented dining area wasn't inviting but the food & service was better than expected. The staff generally seem totally disinterested.

all good

Stayed overnight on way back to US. Love the IBIS hotel staff and beds. Great beds indeed. Staff is always working to make our stay enjoyable.

An interesting, quirky, clever hotel. Front desk excellent. Rooms were ample for anyone wanting to catch a flight, particularly appealing were taxis already on site at 3:30 am to catch an early morning flight out.

Clean. Good location. Breakfast needs improvement. Excellent fir transport to the airport.

We stayed in a guest room with two single beds. The beds and pillows were very comfortable. And the room was nice sized, very clean and comfortable. The hotel is in a great location near Heathrow Airport.

Advertised as an airport Hotel but no information at the terminal of how to get to the hotel and no information in the booking confirmation. There's no pedestrian access so you can not walk and have to get a local bus, very inaccessible if you have fatigue or a disability and very mislead that this information was not given. Advertised a free shuttle service to the airport on the website and in the welcome info, this doesn't exist which is frankly false advertising. The restaurant didn't know which of their options was vegan and I had one of the worst vegeburgers I've ever tasted. The room has very little furniture and get cramped the minute you put your bags down. Service was adequate at best from the staff, they were nice but understaffed and uninformed.

Stayed for a week as plane spotter. The room was lovely and could see the runway (fantastic). I was half board breakfast was excellent and a different meal every evening. Superb

We needed a hotel easy to get to from the Central Bus station and with quick taxi link to the terminal the next day. It fulfilled all these requirements and was comfortable and clean and a reasonable price. As Accor members we would use it again.

I booked one room, and was sent two booking refences and have been billed for two separate rooms. I am currently fighting this. Needless to say, I am NOT happy.

Room good, staff friendly - system a few issues at the front desk - I booked and paid for breakfast and staff at desk kept staying it wasn't included - then they couldn't find it, then they could - so your system was at fault. Then when I left I was charged automatically - no one checked with me first - and they charged me for breakfast. I have sent 2 emails asking to refund it, I had one email response saying breakfast was not included - then I resent my booking and now have had no answer. Room No. : : : Date 12.09.21 240 23.09.21 Cashier : 19459 Page : Total Balance Due £ 6.45 52.48 12.09.21 12.09.21 12.09.21 13.09.21 13.09.21 13.09.21 14.09.21 16.09.21 16.09.21 19.09.21 23.09.21 Restaurant Lunch (F) Bar Lunch Alcohol Visa Card Restaurant Dinner (F) Telephone Local Telephone Local Telephone Local Restaurant Dinner (F) Bar Dinner Alcohol BKF Individual (F) Visa Card 6.45 16.00 7.50 0.58 6.41 0.39 3.00 5.60 13.00 0.00 Date Description Charges Payments £ £ : COPY OF ORIGINAL INVOICE Folio Number : 196469

Clean, no frills, easy access

We picked this hotel simply because it was close to the airport. They helped us arranged a taxi in the morning and it only took around 5 minutes drive. But to be honest the taxi is well overpriced.