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Sofitel Sydney Darling Harbour Hotel 5 stars

Customer review rating 4.6/5 27,402 reviews

ALLSAFE approved hotel

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Sofitel Sydney Darling Harbour
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+ 23 Services

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor club Millesime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour
12 Darling Drive
2000 Sydney, Australia
2000 sydney
australia

Tel: +61283888888

Fax: (+61)2/83888868

Check-in from 15h00

Check out up to 11h00

  • LIGHT RAIL :  L1 CONVENTION

  • By plane

    SYDNEY KINGSFORD At 7.3km / 4.54 miles - Shuttle paying

  • By train

    CENTRAL STATION At 1.7km / 1.06 miles

GPS :-33.872908, 151.198704

Companies

  • COMMONWEALTH BANK 0.9 km / 0.56 mi
  • FAIRFAX 1.1 km / 0.68 mi
  • GOOGLE 0.8 km / 0.5 mi
  • PWC AUSTRALIA 1.0 km / 0.62 mi

Hotel services

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 3 Bars
  • Breakfast
    • Buffet Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 590 rooms
    • 21 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 590 non-smoking rooms
    • 35 floors
  • Languages spoken at the hotel
    • English
    • French
    • Arabic
    • German
    • Korean
    • Japanese
    • Indonesian
    • Italian
    • Chinese Mandarin
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • SYDNEY KINGSFORD Additional charge
    • SYD Additional charge
  • Valet Parking Additional charge
    • Near the property
    • 110 parking spaces
    • Valet parking
Well-being
  • Le Rivage Infinity Pool
    • Outside
    • On site
  • SoFit
    • On site

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 450 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Give your Sydney journey a sophisticated setting by choosing a beautiful harbour-side haven from 590 luxurious rooms, including 35 lavish suites. Spread over 35 floors enjoy the latest technology and contemporary décor with chic French touches.

Our guest reviews for
Sofitel Sydney Darling Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

27,402 reviews

TripAdvisor Rating 4.5/5

2,440 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Incredible

Customer review rating 5.0/5

Manar Couples - 08/10/2021 Confirmed reviews ALL

It was lovely staying at the hotel. We were treated with so much love regardless of the lockdowns and nothing else to do. The room service was helpful and friendly. We were also beyond thankful for the upgrade for our special day.

Bonjour Manor H., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Beautiful Hotel

Customer review rating 5.0/5

Grant &. A. Business - 07/10/2021 Confirmed reviews ALL

Very happy with Sofitel Darling Harbour and the team that work here.

Dear Mr J., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Good stay

Customer review rating 4.5/5

Cameron Couples - 04/10/2021 Confirmed reviews ALL

Room was great. Love the hermes soaps and lotion.

Dear Cameron M., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also pass on your comments to Thomas directly! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Outstanding Service

Customer review rating 5.0/5

Jane B. Solo - 29/09/2021 Confirmed reviews ALL

My husband was located to Queensland with work and I was left with out somewhere to stay until my border application was approved. My stay ended up being for 4 weeks and all the staff were fantastic making sure my stay was comfortable. A+ service

Dear Mrs B., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

looked after like a rock star

Customer review rating 5.0/5

Louise Business - 26/09/2021 Confirmed reviews ALL

We were very well looked after as always. Given the extra complication of Covid Lockdown, we felt safe and extremely well attended to. We can't thank you enough.

Dear Louise We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you as well for the mentio, it was a pleasure to take care of you and your mother for her birthday! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

The hotel was quite nice

Customer review rating 3.0/5

Anonymous Business - 21/09/2021 Confirmed reviews ALL

The only thing I could complain about was that the website said room service meals were available when they were not. While I can understand this situation I could have been more prepared had I known in advance

Dear Mr M., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Bear Front Office Manager

Beautiful hotel and gorgeous location

Customer review rating 5.0/5

Melissa Business - 21/09/2021 Confirmed reviews ALL

The staff were great and upgraded us to a beautiful well appointed suite with an amazing view of darling harbour.

Dear Melissa A., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Sofitel Darling Harbour - Great Stay

Customer review rating 5.0/5

Jeff A. Couples - 20/09/2021 Confirmed reviews ALL

We were relocated to Sofitel Darling Harbour after the Accor hotel we had booked was no longer available. The Sofitel Darling Harbour is a lovely hotel, the staff were very helpful and considerate. Room service arrived promptly and was very good quality. Good location if you want to be close to Darling Harbour or possibly if attending the convention centre.

Bonjour Mr A., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mitchell Turner Director of Luxury Experience

Comfortable stay.

Customer review rating 4.0/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

My daughter and I stayed Friday and Saturday night.

Dear Mrs v., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear you felt the chicken was undercooked, I assure you the chefs are very particular with their delivery of items and would not risk anything for you. I appreciate the feedback and will pass it onto the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Amazing stay and great management

Customer review rating 5.0/5

Lionel S. Business - 23/08/2021 Confirmed reviews ALL

This is the longest I have stayed at any hotel and Sofitel sydney darling harbour is amazing

Bonjour Mr S., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour after being a resident with us during very turbulent times your remained our constant. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your review and wishing you all the best in New York. Sincerely, Mitchell Turner Director of Luxury Experience

A supreme stay

Customer review rating 5.0/5

Jan D. Solo - 27/07/2021 Confirmed reviews ALL

I was redirected to the Sofitel Darling Harbour as part of Sydney’s Covid restrictions , and this proved to be a wonderful change! I was recovering from surgery and needed peace and quiet, and that is what I got. Management even phoned to see if I wanted absolutely no one ( including staff) knocking on my door so I could rest more. That wasn’t necessary, and I loved having room service served by smiling and impeccably groomed staff. I didn’t want to leave!

Dear Jan D., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. I am so glad to hear you were impressed with the stay and were able to recover in peace at the hotel! Especially during this time we have put a big focus on room cleanliness so I am glad this had a positive impact on your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Pretty Poor for the price

TripAdvisor rating 1.0/5

506mexican 26/07/2021 TripAdvisor review

The rooms really small for the price. No-one answer the phone for room service. We were right near the lifts, where a lady and her mobile phone photographer took photos for hours. The pool was freezing, not heated. We couldn't eat vegan and gluten free. And we saw a couple having sex in one of the windows that looked onto Darling harbour. They were right on the window looking onto everyone passing by.

Bonjour 506mexican Thank you for your recent review with us. We thank you for the time to share your experience with us and future guests. Across all of our restaurants and bars we have a variety of gluten free, vegan and healthy options. As a luxury hotel we also will aim to cater for any other dietary needs or requests. We are sorry we did not anticipate your needs. In regards to the actions of other guests during your stay, we are here to ensure all our guests have a great experience within shared spaces of the hotel. However should another guests actions affect our guests enjoyment we will be happy to assist where we can. Thank you once again and we hope to welcome you back to the hotel were we can accommodate you better. Kind regards,

Lovely cosy atmosphere

Customer review rating 3.5/5

Sw Solo - 17/07/2021 Confirmed reviews ALL

The stay, the staff, the covid practice, the room, the view, the comfort were all perfect. Let down by the food & the cost of it.

Bonjour Sally, Thank you kindly for taking the time to share your feedback regarding your recent stay at Sofitel Sydney Darling Harbour. Your helpful comments are most important to us as we continue to strive for ultimate guest satisfaction. I hope we are able to welcome you back to our hotel very soon! Warm regards, Mehul Desai Guest Experience Manager Sofitel Sydney Darling Harbour

Excellent

Customer review rating 5.0/5

Tony F. Business - 11/07/2021 Confirmed reviews ALL

Very good

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is great to hear you enjoyed your time with us and there wasn't anything negative to mention! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Fabulous Staycation

Customer review rating 5.0/5

Damian M. Couples - 07/07/2021 Confirmed reviews ALL

I love this hotel. Faultless. Sadly, Club Millesime got closed during our stay but the staff were so good and making it up to us in every way they could

Bonjour Mr M., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is fantastic to hear you enjoyed your stay with us and I do apologise that the club was closed during your stay. Unfortunately this decision was taken out of our hands with the restrictions in place however I am glad the staff made all attempts to make it up to you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Best Anniversary, Best Hotel in Sydney

Customer review rating 5.0/5

Davos 0. Couples - 07/07/2021 Confirmed reviews ALL

We received a room upgrade on check-in and a small gift for our anniversary. For dinner we dined at Atelier and were treated like royalty. When we returned to our room we realised the TV didn't work and was frozen to the home page. A call to the front desk resulted in Max attending our room and trying to rectify the problem with the TV. Unable to do so we were changed to another room and upgraded again to a Prestige Suite. The room was absolutely wonderful- one of the best we've stayed in around the world. We would like to thank Max for everything he did for us and all the other great staff at the hotel. We enjoyed it so much we stayed an extra 2 days.

Bonjour Mr. F., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team and Max in person. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehul Desai Guest Experience Manager Sofitel Sydney Darling Harbour

Excellent Hotel

Customer review rating 4.5/5

Pam H. Couples - 05/07/2021 Confirmed reviews ALL

We stayed at the Sofitel Darling harbor and couldn't find fault with any of our experience. The beds are divine as are the pillows, doona, bathroom and all facilities in the room.

Bonjour Pam & Jon H., We very much appreciate your comments regarding your stay at the Sofitel Sydney Darling Harbour. I am so glad to hear of your experience with us and very happy to hear you enjoyed our bedding as that was what we come to hotels for! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Bear Front Office Manager

Best position in Sydney

TripAdvisor rating 5.0/5

noelw314 19/04/2021 TripAdvisor review

Stopped on our way to gold coast, excellent check in, valet service good , bags delivered with a smile, very clean and roomy room, with the ability to walk into heart of sydney and variety of restuarants. ,

6 star service and product in Sydney

TripAdvisor rating 5.0/5

WanHG21 19/04/2021 TripAdvisor review

Was celebrating our wedding that weekend and decided to treat the wife with a spectacular stay in Sofitel Darling Harbour - also because we cant go anywhere! The wife loves the bath overlooking the harbour so we obviously had to book a room with a view ! The Sofitel team was extremely attentive to our requests and were on top of it, even gave me a courtesy call and SMS to ensure I was well taken care prior to my arrival. The SMS service was really good, I was able to check when my room was ready so I would make my way to the hotel. I was offered a refreshing drink while waiting to check in - love this ! Not many hotels do this these days and its a refreshing welcome ! Definitely makes you feel special! Shout out to Francisco for taking care of our special requests so well (or my wife's!) she was definitely over the moon with the Junior Suite room overlooking Darling Harbour with the beautiful bathtub! The Club Lounge was impeccable with good service and view. Highly recommended to stay at Sofitel, especially if you are celebrating a special occasion, its definitely worthwhile!

Saved by one person

TripAdvisor rating 4.0/5

TonyDiz 19/04/2021 TripAdvisor review

Due toaccessing a free ight through Advantage plus via the phone the online operator decided to give me 2 separate bookings. I should have questioned this as I found it meant 2 separate rooms over the 2 nights, not what my family had in mind at all! While other staff "ummed and aahed" Renato, a duty manager cut through the issue by ensuring we would be in one room for both nights at the standard of the paid night. This saved a degree of angst and allowed us to enjoy the trip and the hotel as we expected we would. All other aspects of the hotels operation were at the normal, high standard of Sofitel and it continues to be our families hotel of choice when in Sydney.

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