Mercure Lille Centre Vieux Lille hotel 4 stars

Customer review rating 4.1/5 3,384 reviews
Mercure Lille Centre Vieux Lille hotel
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Hotel extras

  • In the heart of the historic center of Lille: Vieux-Lille

  • Large private garage

  • Family Rooms

  • Friendly, dedicated team

  • 4306 sq. ft. (400 m²) meeting area with natural light

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Electric car recharging units
  • Laundry
Catering
  • Breakfast
Leisure and activities
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Lille Centre Vieux Lille hotel

27 rue des Tours
59000
lille
france

Tel: +33359574700

Fax: (+33)3/59574799

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LILLE LESQUIN At 15km / 9.32 miles

  • By train

    GARE LILLE EUROPE At 1.2km / 0.75 miles

  • By train

    GARE LILLE FLANDRES At 0.9km / 0.56 miles

GPS :50.641717, 3.066532

Your meetings and events

For your seminars, meetings or cocktail parties, the Mercure Lille Centre Vieux Lille hotel offers 4 modular meeting rooms for up to 300 people.Our sales team will assist your with your planning. You will enjoy functional and fully equipped areas, all naturally-lit.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Whether you are traveling alone, as a couple or with your family, enjoy our different categories of fully renovated rooms. If you require additional facilities and extra comfort, opt for our Privilege Rooms.

Accessible room

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Duplex Family Room

  • Max. number of persons: 4
  • Area: From 28m²
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
Accessible room

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 18m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

  • Max. number of persons: 4
  • Area: From 11m²
  • Wireless internet in your room

Privilege Suite with double bed and sofa bed

  • Max. number of persons: 4
  • Area: From 35m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our guest reviews for
Mercure Lille Centre Vieux Lille hotel

100% genuine reviews from our guests

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ALL Rating 4.1/5

3,384 reviews

tripadvisor

TripAdvisor Rating 4.0/5

583 reviews

Very bad cancellation policy because of COVID19 compare with other h., I will never use Accor again.

Customer review rating 4.1/5

Very B. C. P. B. O. C. C. W. O. H. Solo - 18/03/2020 Confirmed reviews ALL

Very bad cancellation policy because of COVID19 compare with other h., I will never use Accor again. I promise!

Very good location and service

Customer review rating 4.1/5

Dtsam Families - 10/03/2020 Confirmed reviews ALL

Family stay for a week-end (2nd time). The rooms with the mezzanine are a very interesting option for families. Breakfast is pretty standard. The location is convenient for walking in the old city and the shopping area. Parking is difficult though and the one available from the hotel rather expensive

Well located, excellent buffet breafast in pleasant modern setting, congenial efficient staff.

Customer review rating 4.1/5

Pj Couples - 21/02/2020 Confirmed reviews ALL

We came to Lille for my husband's medical problems but in fact did quite a bit of tourism due to the hotel's excellent location in historic Vieux Lille. We were also able to profit from the many nearby restaurants and bars as well as visit the Hospice de là Comtesse.

I thought it was a joke on TV

Customer review rating 4.1/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Dear sir, I’ve been asked by Accor to share my experience on Tripadvisor, but I prefer to do it before with you. I arrived as communicated around 10.00 p.m. I received the keys of the room and took the elevator to the first floor, but when we entered the room, we found it already occupied. The lady in room told me and my wife that she asked to change room and they gave a new one. So, we went down to the reception to have a second one. Unfortunately, the second one was just painted with acrylic painting and it was impossible to stay in (you should not even propose such a solution). New round at the reception. We were offered to single room, being the Saint Valentin, it was not the best proposal to offer to a couple. Finally, another double room was offered to us and we went up with the concierge. This last room was again smelling of painting (a little bit less of the second one), but it was used. Bathroom, pillows, trash beans, have been clearly used by someone before us. No more double rooms were available, so I strongly asked to find a solution in the other Mercure in Lille (I had chosen the Vieux Lille because of the parking facility). Finally, we could enter the room in Mercure Grand Place at 11.30 p.m. having parked my car outside. I would like to add to this description of events, the fact that the common parts of the Hotel look old, dirty and smelly

Customer review rating 4.1/5

Ian L. Business - 11/02/2020 Confirmed reviews ALL

Very friendly, however my room was strange with an 2 levels, the bedroom upstairs which became very hot. The toilet was downstairs which was very practical

Good value for money

Customer review rating 4.1/5

Olivier Couples - 10/02/2020 Confirmed reviews ALL

centrally located hotel with own parking very friendly welcome solid breakfast clean room sound proofness of room could be better

Peaceful stay in a lovely location, will return.

Customer review rating 4.1/5

Amanda Friends - 10/02/2020 Confirmed reviews ALL

Nice hotel in Old town, friendly staff, good English

Great location

Customer review rating 4.1/5

Jacqueline H. Couples - 05/02/2020 Confirmed reviews ALL

Hotel was in perfect location for exploring old Lille and a short walk away from main station. Clean room, comfortable beds and friendly staff all at a very reasonable price.

Bathroom split between floors

Customer review rating 4.1/5

Bjarke R. Business - 05/02/2020 Confirmed reviews ALL

Nice to have lots of space but extremely unpractical to have the toilet on one floor and the sink on another.

Great location & staff

Customer review rating 4.1/5

Rl Business - 02/02/2020 Confirmed reviews ALL

Location is ideal in Vieux Lille, at 30 meters from an animated street filled with cosy restaurants. Staff are very friendly and helpful, and go out of their way to put a personal touch into each contact with clients. Convenient parking space. As a downside, I do have to mention that I think the hotel is overpriced given the not-so-great hard product: the rooms have clearly been renovated but are still somewhat of a disappointment.

Superb location, in the heart of Vieux Lille

Customer review rating 4.1/5

Patrick Friends - 27/01/2020 Confirmed reviews ALL

Very friendly staff, hotel is perfectly located, very handful parking. Room was quiet but very basic in term of decoration.

Dear PATRICK C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

rooms are super tiny! all-in-one-soap dispenser indicates low-end brand

Customer review rating 4.1/5

Vb Business - 12/01/2020 Confirmed reviews ALL

Hi i wasn't expecting the super tiny rooms on the 3rd floor and the all in one soap dispenser format - I thought Mercure was a more mid-range brand than that?

Dear VISUDDHA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Vieux-Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mona, Front Office.

Extremely satisfied

Customer review rating 4.1/5

Anonymous Couples - 07/01/2020 Confirmed reviews ALL

All as expected

Dear PAUL K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

Warm, welcoming venue

Customer review rating 4.1/5

Valerie Families - 02/01/2020 Confirmed reviews ALL

Genuinely kind and welcome young staff members. No nonsense value for money

Dear MARLEEN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

Good location, good breakfast, friendly staff.

Customer review rating 4.1/5

Anonymous Couples - 28/12/2019 Confirmed reviews ALL

Very pleasing experience.

Dear MALCOLM W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

Quite comfortable

Customer review rating 4.1/5

Pedro I. A. Business - 20/12/2019 Confirmed reviews ALL

Excellent service and attention. Quite place and clean. The heating system does not work. It was not possible to control the bedroom temperature.

Dear PEDRO IGNACIO A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

Excellent stay in Lille

Customer review rating 4.1/5

Richard O. Solo - 20/12/2019 Confirmed reviews ALL

Everything that I hoped for - my room was ready when I arrived, there was a fine breakfast and I really enjoyed that the hotel was so close to the centre of the city.

Dear RICHARD O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

Tolerable

Customer review rating 4.1/5

Sam Business - 04/12/2019 Confirmed reviews ALL

Could do better.

Dear SAMUEL A., Nous vous remercions pour votre avis. A très bientôt au MERCURE LILLE CENTRE VIEUX LILLE Bien cordialement La réception
Customer review rating 4.1/5

Anonymous Friends - 02/12/2019 Confirmed reviews ALL

Friendly staff. Nice room, clean & tidy. Good location.

Dear KATHARINE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Vieux-Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mona, Front Office.

Not the room I booked, Awfully noisy night, Room in poor state

Customer review rating 4.1/5

Benjamin S. Families - 11/11/2019 Confirmed reviews ALL

I booked 2 rooms and requested connecting room (as it was mentioned on the website). On the morning of the arrival we got a phone call telling us connecting room does not exists... The booking is changed to a duplex family room. The room is very old and not clean (a lot of dust on the stairs). The toilets makes so much noise when you sit that we though it would fall on the ground. The stairs are super noisy too... As well as the floor of the upper part. The wall are so think we could here the neighbour whispering! It was so noisy that my son could not sleep properly. And during the night we could not even go to the toilet without waking everybody up (thanks to the noisy stairs/floor). We had the worst night ever. We booked to 2 nights, we stayed only one. In the morning we packed everything and went to another Mercure (Marcq en baroeul). There we had a pleasant stay. I will never EVER come back to this hotel (and I will contact the manager to get refunded). The noise and the general aspect of the hotel/room is unbearable.

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