Pullman Nadi Bay Resort and Spa Fiji Hotel

Good front desk. Poor wait staff and housekeeping services. Delays in receiving service and getting orders. Basic items in room not replenished eg. Towels.

I loved the staff n the entire environment. Expensive but worth the stay ☺☺

Awesome experience. Requested to stay in the same room for 3 nights and was granted with lovely sea view. Staff are friendly and definitely will plan another family vacation in the future.

We stayed for 7 days and took day trips from the hotel. The rooms were very nice and clean. The hotel staff were very kind and helpful. The pools are lovely. The restaurants didn't have much for vegan options and were quite expensive, but expected for Fiji. There are a few Indian restaurants, a hostel bar and salad place just outside the resort for more cost-effective options. We would stay here again likely for a shorter time and try to spend more time on the islands as the sand and sea are the typical Fiji blue that you see in photos. The beach outside the hotel was not too bad, the water is murkier and no one lays on the beach. I would recommend staying here if you're looking for a nice hotel. We were celebrating two birthdays on our stay there which we had told them in advance and they didn't do anything for us until we asked again and got balloons in our room.

While the hotel opened in Apr 2019, the maintenance of the property is not of a high standard. The rooms are fantastic with good views, swimming pool is sufficient and the spa experience was good, the same can't be said for the restaurant and breakfast variety. If you are staying for more than 4 - 5 days, breakfast can get quite boring as it is the same everyday. Bacon, eggs, baked beans, porridge and pancakes (plus local food of curry chicken, rice and stir fried noodle) everyday.

Our initial impressions when arriving at the Pullman was great. The check-in process was seamless and our room was ready when we arrived, around 4.30pm. The porter showed us to our room and delivered our bags. We booked a ground floor pool view executive king room. Aircon in the room was already on which made the room instantly welcoming and relaxing. The room was spacious, clean and very adequate for a 7 night stay. Lets start with the Pro’s: - The staff are absolutely lovely and always happy to assist with any enquiry or request, with a friendly Bula at all times - The rooms are very quiet and always cleaned, and well equipped with powerpoints positioned with ease of access in mind with USB charging built-in - The proximity to Port Denarau is close as is the Nadi International airport (15min drive) - Awesome Grill Restaurant is a 5 min walk outside of the hotel (which is highly recommended) - Size and planning of the Resort makes it easy to access the different amenities the resort offers -2x Water bottles provided everyday -Room housekeeping is efficient -Nice bathroom toiletries (“Pure Fiji” Brand) -Free Wifi is generally fast (make sure you’re an Accor member so you get it for free) Now the Con’s: Amenities -Main pool has tiles missing and side tiles are quite dirty with the metal drain grill already rusting. The other con to this is that the entire pool is only 1 metre deep which after a while is a killer to your knees if you wish to keep the majority of yourself in the actual water.. -The adult pool is quite dirty (which I raised with guest services) and seems the filter system is broken as well. The water was cloudy most days of our stay, also missing tiles and a green scum is noticeable around the internal perimeter -The only 2 adult spas are out of order with missing tiles and resembling dirty ponds -There was also random times where it would appear that locals were accessing the pool, who were not paying guests of the hotel. On one occasion my partner and I witnessed someone exit the pool and then walk straight out of the hotel, past the security at the boom gate with a hotel pool towel across his shoulders Restaurants -Kah Thai Restaurant is the adults only restaurant, but don't be fooled as we were regarding the menu placed at the entrance, the actual menu in the restaurant is much larger. Prices were slightly above what you would pay in Australia, however they offer the following dinner combinations - 1 entree and 1 main $49 AUD or - 1 entree, 1 main and 1 dessert for $57 Flavours and quantity was spot on. -Dan Dan Noodle restaurant is a family Asian noodle restaurant, however it has minimal menu options and annoyingly no description of the menu items. We had significant issues at this restaurant with cold Chicken Bao Buns and Cold Noodle dishes served to us, after raising concerns and returning the food, they forgot to replace the dish! (They did waive a portion of the bill however) Barefoot Grill is your standard Bistro style cuisine, located poolside, with the usual burgers ($23AUD), pizza, chicken and steaks. Prices are mostly on par with what you would expect of a Bistro, the food is ok. Their Happy Hour prices are a bit of a joke though, with local draught beers $8 AUD and Cocktails $15 AUD.. not exactly the 'happiest' of hours.. -Buffet Breakfast at Magiti is standard and nothing too exciting, with your regular hotel breakfast buffet options, apart from catering for their guests from India with a large selection of curries available. They should consider providing different options every 2nd day. Also the “adults only breakfast” at Kah mentioned on the Accor website is not possible as the restaurant is only open from 6pm daily. In addition to this, Magiti is only open for buffet breakfast and not dinner or lunch. The overall dining options at the Hotel are passable at best, but not in any way exciting or enticing enough that you want to return for more and probably explains why the Awesome Grill across the road does a roaring trade with Hotel guests every night with a large menu with a varied selection at very reasonable prices. The other option is Bar 57 which is also a quick 3 min walk on the beach at the Ramada suites - the prices are halved but food is of the same quality, however you get an amazing rooftop view across Nadi Bay. For a hotel resort less then 12 months old, our expectations especially from a Pullman Resort would be that any initial “teething” issues would be addressed, such as: - Barefoot Grill tables and chairs have clear signs of damage - Pool umbrellas are ripped and looking tired - The area around the pool needs to be swept more as it holds water and grime and hair from other people using the pool. - The moat that surrounds the perimeter of the Magiti restaurant is empty which is highly unattractive. We were told by the porter that it is a hazard to children falling in because there is no fence, hence no water, however this could surely have been rectified within the period that the resort has been open? It appears that actions to remedy issues are in “Fijian time” which is frankly not good enough for a brand claiming to be 5 star. I think that the Pullman Nadi Bay is a passable 4 star, but well below a 5. If you want a getaway for a week, visit the Pullman BUT plan for eating outside of the hotel if you want variety

Food not adequate

Wonderful and amazing introduction /welcoming and service by the team at reception. The room was clean with super comfortable beds. However, I believe the team at the bar need some training in customer service though. Otherwise, the whole experience was amazing.

Room odour in 510 was really bad, like cigarette smell (in fact kept me awake through the night). Air conditioning was very loud and we were unable to turn down the fan speed. After asking for tolietries to be replaced in my room (as there was only 2 shampoos), staff assured me that this would happen - it didn't. In our children's room next door (511), there was no shower screen and water went everywhere. Very dissatisfied with our stay given its a brand new hotel and the high cost... However, the waitstaff in both the Barefoot cafe and noodle restaurant were lovely and attentive.

Stayed here for a week over the New Year and being my first stay in a resort in Fiji it was excellent. Staff were great and helpful. service was excellent. Already planning my next trip.

It was amazing brief stay, staff were friendly

We had a great stay and felt very well looked after throughout the tropical cyclone Sarai when it passed Nadi. The staff and management were great and it went above and beyond, during the cyclone in particular. The New Years Eve entertainment at the Kah deck was relaxing and low key, with a great firework display, and it's a short walk up the beach to some more crowded environments if you prefer that. The pool area and furniture was beautiful and we really enjoyed the aqua fitness class in the mornings. Breakfast was good, especially on the days after the cyclone where there was more of the tropical fruit like pawpaw. The day spa also has a great setup and I really enjoyed the massage treatment I had there. The Pure Fiji bathroom products were great too. Thanks for a lovely stay.

I and my adult children and grandchildren really enjoyed our stay at the Nadi Pullman International Resort Hotel. The service was very good, the staff were very receptive and friendly . They had the warm "BULA" Smile. Awesome is the word.

Our experience overall was disappointing. We attended the hotel at 3.30pm to check in and were advised that our room wasn’t ready for another hour or two. This was unacceptable and we advised the staff of this and they still insisted there were no rooms available. After we advised that we wanted a refund so we could go somewhere else, they ‘miaculously’ found a room. For a hotel that open in April 2019 it looks run down and up keep has not been maintained. Rooms needed to be thoroughly cleaned as there is already mold on tiles and dust and scratches on the furniture. Service provided at reception and magiti restaurant was also poor as staff are not attentive.

We stayed three nights and at check in we were surprisingly upgraded to a King bed executive suite with private balcony and a lovely view out toward Nadi Bay. I reserved a booking online and we were so excited and looked forward to staying at the new Pullman Nadi Bay Resort. The room was very big and looked clean and tidy until I looked closer and saw old coffee stains on the bench and no dish cloth to wipe the stains. The espresso machine failed to work so we wasted 3 pods. We informed front of house and the new machine was exchange while we were out. So we made coffee only to find the milk frother also didn't work. We gave up at that stage. Now on the first night we ate out with friends and returned to the suite to retire for the night. It was nice to come back and find the suite was turned down with sleepers out, lighting dimmed water bottles replaced etc. But, that's the only time it happened. Likewise, each day the suite was serviced but the towels were not placed in the bathroom one day nor the flannels replaced at all. Breakfast was included as an option which we selected and had no issues with the amount and selection of food provided. However, at check in we were asked for a cash bond of $300 FD to cover accommodation and incidental charges such as room service etc. So we decided to have dinner in the room on our last night which came to about FD $170. We did charge a couple of espressos during breakfast but on check out there was no refund. Overall, there was a few teething issues but the Pullman Nadi Bay Resort is a fantastic place to stay.