Hotel - Pullman Nadi Bay Resort and Spa Fiji
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Pullman Nadi Bay Resort and Spa Fiji Hotel

4.0/5 131 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Airport shuttle
    • NADI (Paying)
    • NADI INTERNATIONAL (Paying)
  • Languages spoken at the hotel
    • OLD Chinese Mandarin (do not use)
    • English
    • OLD English (do not use)
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Boutique Gourmande
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years (Paying)
    • Children's Club for 3 to 6 years (Paying)
    • Children's Club for 4 to 6 years (Paying)
    • Childrens Club for 6 to 12 years (Paying)
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Golf courses  (Nearby)
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Glass bottom boat
    • Jet skiing
    • Kayaking
    • Parasailing
    • Rafting
    • Rowing
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Outdoor sports (Paying)
    • Horse riding (Paying)
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Bula, on behalf of the resort team. We look forward to welcoming you to Fiji.

Hotel location

Companies and event centres nearby

Congress centre

DENARAU10.8 km / 6.71 mi

Your meetings and events

Pullman Nadi Bay Resort and Spa Fiji Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WAILOA 1 59 m2 4 m 0 0 24 0 0
WAILOA 2 59 m2 5 m 0 0 24 0 0
SOTA FUNCTION HALL 161 m2 4 m 165 0 0 63 120
SOGONI FUNCTION HALL 332 m2 4 m 252 0 0 231 320
SOQONI BALLROOM 493 m2 4 m 370 0 0 294 440
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 236 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • TV with on-screen billing info
    • WIFI in your room
    • Direct dial telephone
    • Pay per view channel(s)
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Suite TV
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 ALL Rating 1,106 reviews

Our guest reviews for
Pullman Nadi Bay Resort and Spa Fiji

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 131 reviews
Couples - 15/01/2020 TripAdvisor review
« FIJI LET DOWN »

We are members of the Accor Group and have not experienced anything like this at another hotel ( nationally ). Rooms not serviced on a regular basis , reception ,concierge ,room service,not existent. KHA RESTAURANT Out of this world Highly recommend .Thai chef , great manager .!! Breakfast was really good and had a great variety. This venue opened in April 2019 , had a lot of defects or incomplete facilities , pools not filled with water , tiles falling off in the pool creating sharp edges , joinery in rooms falling apart ,work men working right next to the Adults pool , making noise whilst doing construction ,hardly relaxing. We went for Christmas get away ,I wouldn't rush back , could not get pool towels .

Our hotel has responded to the review
Our hotel has responded to the review

Bula BillY4737VK, Thank you for taking the time to share your thoughts in regards to your recent stay with us. Thank you for your kind compliments on our hardworking Thai Chef, we will be sure to pass on your feedback to him. My sincere apologies that we did not meet your expectations in certain areas of your stay, please be assured that these areas are being reviewed and actioned accordingly to ensure that where required, they are rectified for our future guests. I do hope that we are able to welcome you back again in the future. Vinaka & Kind regards

Raman C. Families - 13/01/2020 Confirmed reviews ALL
« awesome »

Memorable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raman, We very much appreciate your comments regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

Khaled M. Couples - 13/01/2020 Confirmed reviews ALL
« Amazing »

Couldn't be any better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khaled, We very much appreciate your comments regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. It is always a pleasure to receive positive feedback and we are so pleased that you had an enjoyable stay. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

Mohammed Families - 13/01/2020 Confirmed reviews ALL
« Great swimming pool for family »

Grand resort with good staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed, Thank you very much for your feedback regarding your recent stay at the Pullman Nadi Bay Resort and Spa Fiji. We are always pleased to receive positive guest feedback and I will surely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

L0chnessiefj Families - 12/01/2020 Confirmed reviews ALL
« Friendly and helpful customer service »

My kids loved the pool! Overall, from reception to housekeeping and maintenance, customer experience was great! They were helpful and friendly. Just one thing...the hotel doesn't advertise Accor anywhere so I forgot to use my Accor card at their restaurants. Would've been nice if the wait staff reminded us if we're Accor members. The rooms were lovely and layout of the hotel on the beach was great! Could do with cleanup of the beach though. Was quite dirty!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa, We very much appreciate your comments regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. It is always a pleasure to receive guest feedback which I will share with our team. We are pleased your kids enjoyed the pools and thank you for your kind compliments on our staff and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

Paikale Families - 12/01/2020 Confirmed reviews ALL
« Convenient location but poor service »

Good front desk. Poor wait staff and housekeeping services. Delays in receiving service and getting orders. Basic items in room not replenished eg. Towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for taking the time to tell us about your experience at the Pullman Nadi Bay Resort and Spa Fiji. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you have raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gyan Pillay

Savita B. Families - 12/01/2020 Confirmed reviews ALL
« Excellent staff n excellent plc »

I loved the staff n the entire environment. Expensive but worth the stay ☺☺

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandeep, We very much appreciate your comments regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. We are so pleased that you enjoyed your stay. It is always a pleasure to receive positive feedback and I will surely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

Foalo M. Families - 12/01/2020 Confirmed reviews ALL
« Mr »

Awesome experience. Requested to stay in the same room for 3 nights and was granted with lovely sea view. Staff are friendly and definitely will plan another family vacation in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Foalo M., Thank you for your loyalty and for taking the time to get back to us with your comments regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Gyan Pillay

Melissa Couples - 11/01/2020 Confirmed reviews ALL
« Beautiful Hotel »

We stayed for 7 days and took day trips from the hotel. The rooms were very nice and clean. The hotel staff were very kind and helpful. The pools are lovely. The restaurants didn't have much for vegan options and were quite expensive, but expected for Fiji. There are a few Indian restaurants, a hostel bar and salad place just outside the resort for more cost-effective options. We would stay here again likely for a shorter time and try to spend more time on the islands as the sand and sea are the typical Fiji blue that you see in photos. The beach outside the hotel was not too bad, the water is murkier and no one lays on the beach. I would recommend staying here if you're looking for a nice hotel. We were celebrating two birthdays on our stay there which we had told them in advance and they didn't do anything for us until we asked again and got balloons in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, Bula & greetings from sunny Fiji! Thank you for taking the time to tell us about your experience at the Pullman Nadi Bay Resort and Spa Fiji. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us and we thank you for giving us this opportunity to review and improve on our services. We deeply apologize for the oversight on the birthdays you were celebrating during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gyan Pillay

Allie Families - 10/01/2020 Confirmed reviews ALL
« Fantastic facility however lacking in genuine service and amenities »

While the hotel opened in Apr 2019, the maintenance of the property is not of a high standard. The rooms are fantastic with good views, swimming pool is sufficient and the spa experience was good, the same can't be said for the restaurant and breakfast variety. If you are staying for more than 4 - 5 days, breakfast can get quite boring as it is the same everyday. Bacon, eggs, baked beans, porridge and pancakes (plus local food of curry chicken, rice and stir fried noodle) everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shuen, Thank you for taking the time to tell us about your experience at the Pullman Nadi Bay Resort and Spa Fiji. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your feedback on the breakfast buffet, our team will review this accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gyan Pillay

Alfben Couples - 10/01/2020 Confirmed reviews ALL
« Not up to the Pullman Standard... »

Our initial impressions when arriving at the Pullman was great. The check-in process was seamless and our room was ready when we arrived, around 4.30pm. The porter showed us to our room and delivered our bags. We booked a ground floor pool view executive king room. Aircon in the room was already on which made the room instantly welcoming and relaxing. The room was spacious, clean and very adequate for a 7 night stay. Lets start with the Pro’s: - The staff are absolutely lovely and always happy to assist with any enquiry or request, with a friendly Bula at all times - The rooms are very quiet and always cleaned, and well equipped with powerpoints positioned with ease of access in mind with USB charging built-in - The proximity to Port Denarau is close as is the Nadi International airport (15min drive) - Awesome Grill Restaurant is a 5 min walk outside of the hotel (which is highly recommended) - Size and planning of the Resort makes it easy to access the different amenities the resort offers -2x Water bottles provided everyday -Room housekeeping is efficient -Nice bathroom toiletries (“Pure Fiji” Brand) -Free Wifi is generally fast (make sure you’re an Accor member so you get it for free) Now the Con’s: Amenities -Main pool has tiles missing and side tiles are quite dirty with the metal drain grill already rusting. The other con to this is that the entire pool is only 1 metre deep which after a while is a killer to your knees if you wish to keep the majority of yourself in the actual water.. -The adult pool is quite dirty (which I raised with guest services) and seems the filter system is broken as well. The water was cloudy most days of our stay, also missing tiles and a green scum is noticeable around the internal perimeter -The only 2 adult spas are out of order with missing tiles and resembling dirty ponds -There was also random times where it would appear that locals were accessing the pool, who were not paying guests of the hotel. On one occasion my partner and I witnessed someone exit the pool and then walk straight out of the hotel, past the security at the boom gate with a hotel pool towel across his shoulders Restaurants -Kah Thai Restaurant is the adults only restaurant, but don't be fooled as we were regarding the menu placed at the entrance, the actual menu in the restaurant is much larger. Prices were slightly above what you would pay in Australia, however they offer the following dinner combinations - 1 entree and 1 main $49 AUD or - 1 entree, 1 main and 1 dessert for $57 Flavours and quantity was spot on. -Dan Dan Noodle restaurant is a family Asian noodle restaurant, however it has minimal menu options and annoyingly no description of the menu items. We had significant issues at this restaurant with cold Chicken Bao Buns and Cold Noodle dishes served to us, after raising concerns and returning the food, they forgot to replace the dish! (They did waive a portion of the bill however) Barefoot Grill is your standard Bistro style cuisine, located poolside, with the usual burgers ($23AUD), pizza, chicken and steaks. Prices are mostly on par with what you would expect of a Bistro, the food is ok. Their Happy Hour prices are a bit of a joke though, with local draught beers $8 AUD and Cocktails $15 AUD.. not exactly the 'happiest' of hours.. -Buffet Breakfast at Magiti is standard and nothing too exciting, with your regular hotel breakfast buffet options, apart from catering for their guests from India with a large selection of curries available. They should consider providing different options every 2nd day. Also the “adults only breakfast” at Kah mentioned on the Accor website is not possible as the restaurant is only open from 6pm daily. In addition to this, Magiti is only open for buffet breakfast and not dinner or lunch. The overall dining options at the Hotel are passable at best, but not in any way exciting or enticing enough that you want to return for more and probably explains why the Awesome Grill across the road does a roaring trade with Hotel guests every night with a large menu with a varied selection at very reasonable prices. The other option is Bar 57 which is also a quick 3 min walk on the beach at the Ramada suites - the prices are halved but food is of the same quality, however you get an amazing rooftop view across Nadi Bay. For a hotel resort less then 12 months old, our expectations especially from a Pullman Resort would be that any initial “teething” issues would be addressed, such as: - Barefoot Grill tables and chairs have clear signs of damage - Pool umbrellas are ripped and looking tired - The area around the pool needs to be swept more as it holds water and grime and hair from other people using the pool. - The moat that surrounds the perimeter of the Magiti restaurant is empty which is highly unattractive. We were told by the porter that it is a hazard to children falling in because there is no fence, hence no water, however this could surely have been rectified within the period that the resort has been open? It appears that actions to remedy issues are in “Fijian time” which is frankly not good enough for a brand claiming to be 5 star. I think that the Pullman Nadi Bay is a passable 4 star, but well below a 5. If you want a getaway for a week, visit the Pullman BUT plan for eating outside of the hotel if you want variety

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin, Thank you for taking the time to tell us in great detail, about your experience at the Pullman Nadi Bay Resort and Spa Fiji. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are aware of the issues you have raised and are working towards resolving them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gyan Pillay

Dco Solo - 10/01/2020 Confirmed reviews ALL
« Adequate »

Food not adequate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas, Thank you for taking the time to tell us about your experience at the Pullman Nadi Bay Resort and Spa Fiji. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would very much appreciate if you could elaborate for us on your comment regarding the food not being adequate. Any details such as the outlet you are referring to, etc would be most helpful in allowing us to review and improve in this area.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gyan Pillay

Isoa Friends - 10/01/2020 Confirmed reviews ALL
« Great stay »

Wonderful and amazing introduction /welcoming and service by the team at reception. The room was clean with super comfortable beds. However, I believe the team at the bar need some training in customer service though. Otherwise, the whole experience was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isoa, Thank you for your loyalty. We very much appreciate your comments regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

Cathy Families - 10/01/2020 Confirmed reviews ALL
« Disappointing, given the cost. »

Room odour in 510 was really bad, like cigarette smell (in fact kept me awake through the night). Air conditioning was very loud and we were unable to turn down the fan speed. After asking for tolietries to be replaced in my room (as there was only 2 shampoos), staff assured me that this would happen - it didn't. In our children's room next door (511), there was no shower screen and water went everywhere. Very dissatisfied with our stay given its a brand new hotel and the high cost... However, the waitstaff in both the Barefoot cafe and noodle restaurant were lovely and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig & Cathy, Thank you for taking the time to tell us about your experience at the Pullman Nadi Bay Resort and Spa Fiji. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gyan Pillay

Zayn Couples - 10/01/2020 Confirmed reviews ALL
« Excellent »

Stayed here for a week over the New Year and being my first stay in a resort in Fiji it was excellent. Staff were great and helpful. service was excellent. Already planning my next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zayn, Thank you for taking the time to send us feedback regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. It is always a pleasure to receive positive feedback and we are so pleased you enjoyed your stay and are planning a second trip. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

Epeli N. Solo - 09/01/2020 Confirmed reviews ALL
« Mr »

It was amazing brief stay, staff were friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Epeli, Thank you for your loyalty. We very much appreciate your comments regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

Rebecca Friends - 09/01/2020 Confirmed reviews ALL
« Excellent Customer Service, Great Rooms and Pool Area »

We had a great stay and felt very well looked after throughout the tropical cyclone Sarai when it passed Nadi. The staff and management were great and it went above and beyond, during the cyclone in particular. The New Years Eve entertainment at the Kah deck was relaxing and low key, with a great firework display, and it's a short walk up the beach to some more crowded environments if you prefer that. The pool area and furniture was beautiful and we really enjoyed the aqua fitness class in the mornings. Breakfast was good, especially on the days after the cyclone where there was more of the tropical fruit like pawpaw. The day spa also has a great setup and I really enjoyed the massage treatment I had there. The Pure Fiji bathroom products were great too. Thanks for a lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, We very much appreciate your comments regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. We are pleased that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

Alofa A. V. (. Families - 09/01/2020 Confirmed reviews ALL
« Ms »

I and my adult children and grandchildren really enjoyed our stay at the Nadi Pullman International Resort Hotel. The service was very good, the staff were very receptive and friendly . They had the warm "BULA" Smile. Awesome is the word.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alofa Aiva V., Thank you for your loyalty and your comments regarding your stay at the Pullman Nadi Bay Resort and Spa Fiji. It is always a pleasure to receive positive feedback and we thank you for your kind compliments on our staff and service. I will surely share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gyan Pillay

Anonymous Couples - 09/01/2020 Confirmed reviews ALL

Our experience overall was disappointing. We attended the hotel at 3.30pm to check in and were advised that our room wasn’t ready for another hour or two. This was unacceptable and we advised the staff of this and they still insisted there were no rooms available. After we advised that we wanted a refund so we could go somewhere else, they ‘miaculously’ found a room. For a hotel that open in April 2019 it looks run down and up keep has not been maintained. Rooms needed to be thoroughly cleaned as there is already mold on tiles and dust and scratches on the furniture. Service provided at reception and magiti restaurant was also poor as staff are not attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristy S., Thank you for taking the time to tell us about your experience at the Pullman Nadi Bay Resort and Spa Fiji. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gyan Pillay

John &. J. Couples - 09/01/2020 Confirmed reviews ALL
« Still in a development phase »

We stayed three nights and at check in we were surprisingly upgraded to a King bed executive suite with private balcony and a lovely view out toward Nadi Bay. I reserved a booking online and we were so excited and looked forward to staying at the new Pullman Nadi Bay Resort. The room was very big and looked clean and tidy until I looked closer and saw old coffee stains on the bench and no dish cloth to wipe the stains. The espresso machine failed to work so we wasted 3 pods. We informed front of house and the new machine was exchange while we were out. So we made coffee only to find the milk frother also didn't work. We gave up at that stage. Now on the first night we ate out with friends and returned to the suite to retire for the night. It was nice to come back and find the suite was turned down with sleepers out, lighting dimmed water bottles replaced etc. But, that's the only time it happened. Likewise, each day the suite was serviced but the towels were not placed in the bathroom one day nor the flannels replaced at all. Breakfast was included as an option which we selected and had no issues with the amount and selection of food provided. However, at check in we were asked for a cash bond of $300 FD to cover accommodation and incidental charges such as room service etc. So we decided to have dinner in the room on our last night which came to about FD $170. We did charge a couple of espressos during breakfast but on check out there was no refund. Overall, there was a few teething issues but the Pullman Nadi Bay Resort is a fantastic place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathon T., Thank you for taking the time to tell us about your experience at the Pullman Nadi Bay Resort and Spa Fiji. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gyan Pillay

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Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

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