Mercure Hotel Wiesbaden City 4 stars

Customer review rating 4.3/5 2,246 reviews
Mercure Hotel Wiesbaden City
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Hotel extras

  • The hotel is in the city center, within walking distance of a shopping street and attractions

  • All rooms are non-smoking

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Shoe shine machine
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185
wiesbaden
germany

Tel: +4906111620

Fax: (+49)0611304599

Contact email

Check-in from 15h00

Check out up to 12h00

  • LINIE 1 :  1 WILHELMSTRASSE

  • LINIE 14 :  14 DERNSCHES GELAENDE

  • LINIE 27 :  27 AUGUST-BEBEL-STRASSE

  • LINIE 4 :  4 DERNSCHES GELÄNDE

  • LINIE 8 :  8 WILHELMSTRASSE

  • By plane

    FRANKFURT AIRPORT At 30km / 18.64 miles

  • By train

    WIESBADEN HBF At 0.8km / 0.5 miles

GPS :50.078563, 8.242863

Your meetings and events

The events area with six air-conditioned meetings rooms is available for business events and private celebrations for up to 200 guests. All rooms have plenty of natural light, WIFI and state-of-the-art event technology.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Auditorium

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Video equipment

  • High speed transmission line

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Standard King bed

  • Max. number of persons: 2
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard twin room

  • Max. number of persons: 4
  • Views: Courtyard side, City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege King Room

  • Max. number of persons: 2
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LILI RESTAURANT & LOUNGE

Type of cuisine: International

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LILI LOUNGE

Photo non contractuelle / Strictly non binding

Our bar is open from noon to midnight, with ample opportunity to unwind in peace or chat with friends or business partners. Our team serves beer, hot drinks and a wide range of refreshments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,246 reviews

tripadvisor

TripAdvisor Rating 4.0/5

699 reviews

Better pay all upfront if you dont want to get harrassed.

Customer review rating 4.3/5

Volkan T. Business - 30/03/2020 Confirmed reviews ALL

I stayed about 2 weeks. Provided my card as provision at check in. But every 4th or 5th day, i got an envelope in my room claiming i need to make payment. I went to reception to discuss and ask if this is an hotel policy to all guests. I personally stayed in accor before almost 40 some day and paid all at check out. Stayed hundreds of hotels in almost every continent never ever been asked this many times for payment. Kinda disturbing. I understand they had guests leaving prior payment, but business guests with a reputable firm, company would never do this. Anyway i found this quite disturbing. But i guess this is policy.

Well located and the ambiance but the unruelIy behaviour of a Lady I guess Supervisor - (Name withheld)

Customer review rating 4.3/5

Olukayode A. Solo - 11/03/2020 Confirmed reviews ALL

As mentioned above, it's always been a memorable one but for the bad attitude of the Lady. Who probably thought I don't know my right. Even when I told her I'll make official report - she couldn't be bothered. Such an Officer should be removed from the Reception and kept in the Office in order not to portray the image of the Hotel in bad one.

Dear Mr. A., Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. Your comments and information are very important for us, as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. We are looking forward to welcome you again soon. Kind regards Nina Selenski Guest Service Team

Good location like the ability to take short walks to food and entertainment.

Customer review rating 4.3/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

I had a nice stay.

Dear Mr. K., Thank you for your great review of our house! We are more than happy to have you as a regular guest; this is the best compliment for us. Many thanks and see you soon. Kind regards Nina Selenski Guest Service Team

Great stay

Customer review rating 4.3/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Modern hotel, modern amenities, I particulary liked the AirDrop support on the TV and the mobile charging stations. Also the gym and the pool.

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Great location

Customer review rating 4.3/5

B. Families - 01/03/2020 Confirmed reviews ALL

We stay here every time we come to Weisbaden. Perfect location. Clean hotel. Nice bar area for socializing. Comfortable beds.

Dear Mr. B., Thank you for your great review of our house! We are more than happy to have you as a regular guest; this is the best compliment for us. Many thanks and see you soon. Kind regards Nina Selenski Guest Service Team

Hotel was OK

Customer review rating 4.3/5

Ra… Business - 24/02/2020 Confirmed reviews ALL

Front desk experience was the worst ever. There was an error in my booking and I had the misfortune to have the same lady at checkin and checkout who was unbelievably rude and unhelpful. I hope that I never have to stay here again.

Dear Rael W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Nina Selenski Guest Service Team

Good location. Well equipped and comfortable rooms.

Customer review rating 4.3/5

Terence F. Business - 23/02/2020 Confirmed reviews ALL

Really nice breakfast. Friendly staff. Clean and comfortable rooms.

Dear Mr. F., Thank you for your great rating. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

condition of room was not as expected

Customer review rating 4.3/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

The room I´ve got this time was not as expected for a 4* hotel (336). The furniture was very worn out - the leatherette chair had no more cover on the armrests because it was so worn out, mildew in the bathroom.

Dear Mrs. R., Thank you for taking the time to give us feedback, we truly appreciate it as we strive to improve our guests' experience at all times. I am sorry to hear you were not satisfied with the room allocated for you. After the renovation of our ground floor with a total investment of 7,5 Million Euro, the planning for the renovation of the rooms will start in the near future. I am sure you understand that not everything is possible at once. We are already looking forward to your next stay. Kind regards Nina Selenski Guest Service Team

loud airconditioning

Customer review rating 4.3/5

Hannes Business - 05/02/2020 Confirmed reviews ALL

the case is known to management already

Sehr geehrter Herr K., auch hier möchten wir uns für Ihr Feedback zu Ihrem Aufenthalt danken. Wie bereits vor Ort mit unserem Rooms Division Manager Herrn Striebe besprochen, können Sie sicher sein, dass wir uns Ihre wertvollen Hinweise zu Herzen nehmen und bereits in den entsprechenden Abteilungen des Hauses die notwendigen Schritte eingeleitet wurden, um unseren Gästen einen freundlichen, zuvorkommenden und reibungslosen Service zu bieten. Gerne sind wir auch in Zukunft wieder Ihre Gastgeber, wenn Sie in Wiesbaden sind. Mit herzlichen Grüßen Nina Selenski Guest Service Team

Great stay in Wiesbaden

Customer review rating 4.3/5

Alex C. Business - 04/02/2020 Confirmed reviews ALL

Perfect location. Clean. Good breakfast and customer service.

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team
Customer review rating 4.3/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

Good stay and good employee. Only topic is really the smoking area right outside at the entrance. There is no other possibility that to get through cigaret smoke when entering the hotel, which really is not a good start and welcome. Hope you could find a solution

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. I hope you had a pleasant stay and regret that not all services have met your expectations. Your comments and information are very important for us, as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. We hope to see you again very soon. Nina Selenski Guest Service Team

All good.

Customer review rating 4.3/5

Valentine Business - 17/01/2020 Confirmed reviews ALL

A small bottle of Water in the Room daily could make a world of difference

Dear Mr. D., Thank you for the great review of our hotel! We are glad that you enjoyed your recent stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

A good experience, repeated now regularly

Customer review rating 4.3/5

Philippe Business - 10/01/2020 Confirmed reviews ALL

I am a regular customer, being your guest on average 2 to 3 times a month. Regular good quality of service. Always happy to benefit from an upgrade when available. Quality of food ordered via roomservice was excellent

Dear Mr. H., Thank you for your great review of our house! We are more than happy to have you as a regular guest; this is the best compliment for us. Many thanks and see you soon. Kinf regards Nina Selenski Guest Service Team

Sylvester New Year

TripAdvisor rating 4.0/5

ROGCARLOS Family - 04/01/2020 TripAdvisor review

Everything ok, but Bar was already closed at 11:00 pm. New Year Drink at Bar was not posible. Start in the New Year could have been handeled better, more service oriented. Soy Milk at breakfast was sour.

Dear ROGCARLOS, Thank you for your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad that you enjoyed your stay, except the described exception. Many thanks for your comment about the closing time of the hotel bar at Sylvester, I will forward it to our F&B Manager. Such comments and information are very important for us as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. We hope to welcome you again soon at the Mercure Hotel Wiesbaden City. Kind regards Nina, Guest Service Team

comfortable

Customer review rating 4.3/5

Dave H. Couples - 03/01/2020 Confirmed reviews ALL

comfortable room, well equipped, good breakfast and bar meals, nice size pool, sauna and gym all in a central position in Wiesbaden

Dear Mr. H., Thank you for the great review of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Kind regards Nina Selenski Guest Service Team

Good sized rooms, nice decor

Customer review rating 4.3/5

Michelle Families - 28/12/2019 Confirmed reviews ALL

Good sized spacious and nicely decorated modern room which was tidy and clean. The lobby, bar and lounge areas downstairs are really beautiful. Unfortunately we found the lighting (or lack of it ) in the room very frustrating while trying to look for things in our suitcases. It was extremely subdued with only a main light by the door and other lighting provided by lamps and was just not enough even with all lamps turned on. Ambient lighting is all well and good but should be an option not the only option. The shower screen also did not provide complete protection and a large amount of water leaked onto the floor while showering. Tea and milk supplies provided were not adequate as we used these very quickly and were not properly re-stocked each day (although toiletry items were replaced fully each day here which we found did not happen much through Europe) but when requested were very prompt to arrive. The bar staff downstairs were very warm and welcoming and drinks and meals really good and reasonably priced. We were very surprised there was no porter service for bags although there were trolleys available downstairs for self service. Unfortunately the elevators are so narrow that with suitcases fitted across the trolleys they didn't fit into the elevator necessitating a lot of shifting around of our luggage to make it fit. Perhaps a laminated sign attached on the base of the trolley to let people know they need to lay the suitcases a certain (and not the most logical) way would prevent frustration in this situation. The biscuits, chocolates and treats on the front desk were also a nice touch and the location was very convenient for the Xmas markets. Overall a pleasant place to stay.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad to hear that you enjoyed your stay. Your comments and information are very important for us as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nina Selenski Guest Service Team

Alles gut

Customer review rating 4.3/5

Tobi Solo - 24/12/2019 Confirmed reviews ALL

Alles gut

Sehr geehrter Herr M., vielen Dank für Ihren Besuch in unserem Haus und für die tolle Bewertung. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen, Sie schon bald wieder im Mercure Hotel Wiesbaden City begrüßen zu dürfen. Mit herzlichen Grüßen Nina Selenski Guest Service Team

Pleasant stay

Customer review rating 4.3/5

Isabelle E. Couples - 22/12/2019 Confirmed reviews ALL

Pleasant, helpful, attentive and enjoyable

Dear Mrs. E., We very much appreciate your comments regarding your recent stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nina Selenski Guest Service Team

I felt relaxed!

Customer review rating 4.3/5

William Business - 10/12/2019 Confirmed reviews ALL

Everything was in order, good bed, clean and a good shower! nice warm and chic environment.

Dear Mr. A., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our ambience and we are looking forward to welcome you again soon. Sincerely, Nina Selenski Guest Service Team

Mr.

Customer review rating 4.3/5

Valentine Business - 08/12/2019 Confirmed reviews ALL

The Room setting and all round services was good and recommendable

Dear Mr. D., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Kind regards Nina Selenski Guest Service Team
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