Mercure Hotel Wiesbaden City 4 stars

Customer review rating 4.3/5 2,302 reviews

Mercure Hotel Wiesbaden City
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+ 23 Services

Hotel extras

  • The hotel is in the city center, within walking distance of a shopping street and attractions

  • All rooms are non-smoking

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Shoe shine machine
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185
wiesbaden
germany

Tel: +4906111620

Fax: (+49)0611304599

Check-in from 15h00

Check out up to 12h00

  • LINIE 1 :  1 WILHELMSTRASSE

  • LINIE 14 :  14 DERNSCHES GELAENDE

  • LINIE 27 :  27 AUGUST-BEBEL-STRASSE

  • LINIE 4 :  4 DERNSCHES GELÄNDE

  • LINIE 8 :  8 WILHELMSTRASSE

  • By plane

    FRANKFURT AIRPORT At 30km / 18.64 miles

  • By train

    WIESBADEN HBF At 0.8km / 0.5 miles

GPS :50.078563, 8.242863

Your meetings and events

The events area with six air-conditioned meetings rooms is available for business events and private celebrations for up to 200 guests. All rooms have plenty of natural light, WIFI and state-of-the-art event technology.

12 

meeting rooms

From 1 to 189 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Auditorium

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Video equipment

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Standard King bed

  • Max. number of persons: 2
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard twin room

  • Max. number of persons: 4
  • Views: Courtyard side, City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege King Room

  • Max. number of persons: 2
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LILI RESTAURANT & LOUNGE

Type of cuisine: International

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LILI LOUNGE

Non contractual photo

Our bar is open from noon to midnight, with ample opportunity to unwind in peace or chat with friends or business partners. Our team serves beer, hot drinks and a wide choice of refreshments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,302 reviews

tripadvisor

TripAdvisor Rating 4.0/5

701 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very Good

Customer review rating 4.3/5

Eric Business - 29/07/2020 Confirmed reviews ALL

Very Pleasent and Helpful Staff Always

Dear Mr. L., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards Nina Selenski Guest Service Team

Nice and quiet.

Customer review rating 4.3/5

Anonymous Business - 28/07/2020 Confirmed reviews ALL

Crew stay. Hotel quiet. Easy to rest.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Selenski Guest Service Team

Well located

Customer review rating 4.3/5

Anonymous Business - 28/07/2020 Confirmed reviews ALL

Very good

Dear Mrs. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Selenski Guest Service Team
Customer review rating 4.3/5

Anonymous Business - 27/07/2020 Confirmed reviews ALL

Clean,cool and comfortable.

Dear Mrs. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Nice stay in Wiesbaden.

Customer review rating 4.3/5

Christopher D. Business - 21/07/2020 Confirmed reviews ALL

Our layover hotel has recently changed to this hotel in Wiesbaden. I was pleasantly surprised and enjoy staying at this property. Friendly staff, very clean rooms and general areas, and great location. The only thing I wish was different are the irons, which I use for my uniform (many rooms have irons without steam holes, which are useless), and it seems that Mercure hotels often do not have wash clothes in the bathroom (Waschlappen), which I miss. Other than that, I am very happy there.

Well locates

Customer review rating 4.3/5

Anonymous Business - 20/07/2020 Confirmed reviews ALL

Wonderful location, nice staff. I don’t care for the bedding, I like to have a flat sheet with my comforter and I don’t like the 1/2 shower door.

The rooms need an upgrade, air conditioning not good.

Customer review rating 4.3/5

Anonymous Business - 18/07/2020 Confirmed reviews ALL

I am a United crew member and have been here a number of times. I find that the front desk people are not particularly friendly and that the rooms need an upgrade. My biggest complaint is that the air conditioning is substandard. I do enjoy the breakfast and the accommodations made to COVID.

Dear Mr. O., Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. Your comments and information are very important for us, as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. Hopefully see you soon. Kind regards Nina Selenski Guest Service Team

Great stay

Customer review rating 4.3/5

Anonymous Business - 16/07/2020 Confirmed reviews ALL

Always very friendly... food is very good in the restaurant!

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Selenski Guest Service Team

Good location; COVID safety measures in place

Customer review rating 4.3/5

Is Business - 16/07/2020 Confirmed reviews ALL

Staff is friendly & very vigilant COVID safety measures are in place, but you're still made to feel welcomed.

Dear Mrs. S., Thank you for your great review of our house! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Good stay

Customer review rating 4.3/5

Sabine M. Business - 12/07/2020 Confirmed reviews ALL

Located close to shopping and restaurants.

Dear Mrs. M., Thank you for your great rating. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski ORM & Quality Manager

Nice location but very old room

Customer review rating 4.3/5

Sjoerd Business - 10/07/2020 Confirmed reviews ALL

The location is very fine. Close to the center. The room is a very big minus, although it’s big. Old furniture, the leather chair was loosing leather. The lights were dirty and the sink in the bathroom was making bubbling sounds while other rooms were having shower. The lobby of the hotel is very nice, so you expect the rooms to be the same.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are pleased to hear that we were able to inspire you with our ambience on the ground floor. The renovation was completed at the end of 2017. The planning for the renovation of the rooms will start in the near future. I am sure you understand that not everything is possible at once. Hopefully see you again very soon. Kind regards Nina Selenski ORM & Quality Manager

Safety first, with a smile

Customer review rating 4.3/5

Koen Solo - 07/07/2020 Confirmed reviews ALL

Hotel Mercure Wiesbaden City deals well with receiving guests at a hotel in corona-times: saftey distances, people flow control, hand gel distributors everywhere, etc... Nothing is left to coincidence. Staff is polite and kind as ever, so one has no problem complying with alle those new rules. One minus: the reorganised breakfast (no buffet, service at the table) offers less value for money, and is now a bit expensive...

Dear Mr. V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay in this special time and hope to see you again very soon. Best regards Nina Selenski Guest Service Team

Close to Everything!

Customer review rating 4.3/5

Anonymous Business - 06/07/2020 Confirmed reviews ALL

The rooms are hot. The air conditioning doesn’t really work. The front desk staff though nice don’t really know anything about tourism of the area. That being said, I understand with Covid-19 things are a bit different now and I have be patient. I do Like the hotel. It’s in a great spot. I’m comfortable there. It’s just hot and I dont ask much if the front desk.

Dear Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Better pay all upfront if you dont want to get harrassed.

Customer review rating 4.3/5

Volkan T. Business - 30/03/2020 Confirmed reviews ALL

I stayed about 2 weeks. Provided my card as provision at check in. But every 4th or 5th day, i got an envelope in my room claiming i need to make payment. I went to reception to discuss and ask if this is an hotel policy to all guests. I personally stayed in accor before almost 40 some day and paid all at check out. Stayed hundreds of hotels in almost every continent never ever been asked this many times for payment. Kinda disturbing. I understand they had guests leaving prior payment, but business guests with a reputable firm, company would never do this. Anyway i found this quite disturbing. But i guess this is policy.

Dear Mr. T., Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. Your comments and information are very important for us, as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards and stay healthy Nina Selenski Guest Service Team

Well located and the ambiance but the unruelIy behaviour of a Lady I guess Supervisor - (Name withheld)

Customer review rating 4.3/5

Olukayode A. Solo - 11/03/2020 Confirmed reviews ALL

As mentioned above, it's always been a memorable one but for the bad attitude of the Lady. Who probably thought I don't know my right. Even when I told her I'll make official report - she couldn't be bothered. Such an Officer should be removed from the Reception and kept in the Office in order not to portray the image of the Hotel in bad one.

Dear Mr. A., Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. Your comments and information are very important for us, as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. We are looking forward to welcome you again soon. Kind regards Nina Selenski Guest Service Team

Good location like the ability to take short walks to food and entertainment.

Customer review rating 4.3/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

I had a nice stay.

Dear Mr. K., Thank you for your great review of our house! We are more than happy to have you as a regular guest; this is the best compliment for us. Many thanks and see you soon. Kind regards Nina Selenski Guest Service Team

Great stay

Customer review rating 4.3/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Modern hotel, modern amenities, I particulary liked the AirDrop support on the TV and the mobile charging stations. Also the gym and the pool.

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

Great location

Customer review rating 4.3/5

B. Families - 01/03/2020 Confirmed reviews ALL

We stay here every time we come to Weisbaden. Perfect location. Clean hotel. Nice bar area for socializing. Comfortable beds.

Dear Mr. B., Thank you for your great review of our house! We are more than happy to have you as a regular guest; this is the best compliment for us. Many thanks and see you soon. Kind regards Nina Selenski Guest Service Team

Hotel was OK

Customer review rating 4.3/5

Ra… Business - 24/02/2020 Confirmed reviews ALL

Front desk experience was the worst ever. There was an error in my booking and I had the misfortune to have the same lady at checkin and checkout who was unbelievably rude and unhelpful. I hope that I never have to stay here again.

Dear Rael W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Nina Selenski Guest Service Team

Good location. Well equipped and comfortable rooms.

Customer review rating 4.3/5

Terence F. Business - 23/02/2020 Confirmed reviews ALL

Really nice breakfast. Friendly staff. Clean and comfortable rooms.

Dear Mr. F., Thank you for your great rating. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team
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