Novotel Phu Quoc Resort Hotel 5 stars

Customer review rating 4.4/5 5,648 reviews

Novotel Phu Quoc Resort
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Hotel extras

  • Located on Bai Truong, renowned for its stunning sunsets

  • Large choice of Bungalow types with option of private pool

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • Free flow beverage experience with MyGlass package

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Two outdoor tennis courts
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Due to COVID-19, Novotel Phu Quoc Resort has had to temporarily suspend all operations. We will resume operations as the situation improves and an update regarding our re-opening will be available in due course.

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200
phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

Family Room

  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin, 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 51 m² / 549 sq ft
  • Views: Garden side, Sea side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Villa with 5 Bedrooms

  • Max. number of persons: 9
  • Area: From 435 m² / 4682 sq ft
Rooms

Our restaurants and bars

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Non contractual photo

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,648 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,299 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located, bad and unfriendly services

Customer review rating 4.4/5

Tan N. Families - 30/03/2020 Confirmed reviews ALL

First impression of very difficult checkin person. He was kind all know person and confident. Also other services is way far from accord standard that I have been used too. Otherwise, location is good. Tan

Great view and convenient swimming pool.

Customer review rating 4.4/5

Hb Families - 26/03/2020 Confirmed reviews ALL

The best thing was great view from our room and two convenient swimming pool. We visited your hotel twice because we loved your place. Especially, we were so happy when we enjoyed sunset while drinking at Ocean Bar during happy hour. Furthermore, room service was tasty and all employees were very kind and thoughtful. However, the only thing that I wanted to improve is Airport Transport Service. Even though I asked you Airport Transport Service by e-mail in advance, I didn't get any answer from you. I believe I can meet your employees at the Airport because I already know about the Time Schedule of your Airport Shuttle Bus. However, when we arrived at the Airport, we couldn't find anyone at the Airport. So I had to call you, and wait about 20 miniutes until the employee pick me up. I understand it could be happen, but I was disapointed because the employee who showed up the airport was quite rude. He didn't appologize at all about our inconvenience, and made us to wait 15 mininutes more for the other customers who might come. Finally, nobody didn't come and he drove just us to your hotel. However, he didn't help carrying our bag at all although we needed some help. Conclusionally, we satisfied with your place because the other employees were so kind and your facilities were so convenient. And I'd like to visit you agan soon. Thanks for reading.

Dear Keon Woo Y., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I am also sorry to hear about the airport experience kindly accept our apologies, as we strive to continuously improve the quality of our services rest assured the department concern will be inform about this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Tu N. Couples - 23/03/2020 Confirmed reviews ALL

we had great time at the Novotel Phu Quoc Resort. The staff are very frendly and helpful. Services are really good.

Dear Minh Tu N., Xin Chào! Thank you so much for writing such an excellent review . We look forward to your words of praise. We are happy to pass on your positive appreciation to Mr. Manh in Reservation department and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. We hope to see you again soon. Sincerely yours Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Tien N. Couples - 23/03/2020 Confirmed reviews ALL

Staying here in Novotel is a good experience with us. Good facilities , good services. The location is pretty well located , it is not too far from airport, and downtown as well. Novotel Phu Quoc is suitable for people wants to get away from the crowd for a few days. Thanks for the services.

Dear N. T., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Great stay.

Customer review rating 4.4/5

Dale R. Couples - 22/03/2020 Confirmed reviews ALL

The resort was beautiful, the staff would go out of there way to make your stay every bit in joy able. The rooms where of absolute quality in every way. I would recommend to every one that is traveling abroad and will also be returning to stay.

Dear Dale Francis R., Xin Chào! Thank you so much for writing such an excellent review . We strive for excellence so we're thrilled you appreciated not only our Resort but also for our Heartists! As hoteliers your positive experience is something we take great pride in and reading such glowing recommendations from satisfied guests such as yourself makes it all worth it! Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.4/5

Megan H. Couples - 22/03/2020 Confirmed reviews ALL

Could not fault any aspect of our stay. Exceptional food, the staff and all managers were incredible. I’ll definitely stay again

Dear Megan Theresa H., Xin Chào! It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Mr. Hieu. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Very good stay

Customer review rating 4.4/5

Jesper T. Families - 19/03/2020 Confirmed reviews ALL

Nice rooms, friendly and serviceminded staff. we got upgraded to seaview room. good breakfast buffet. nice location. would have been 10/10 if beers/food/drinks by the pool wasn't so overpriced.

Dear JESPER COSTIN T., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Best hotel for family

Customer review rating 4.4/5

Thuy P. Families - 17/03/2020 Confirmed reviews ALL

My kids love to stay at Novotel for many reasons. They enjoy the foods, the playground, kids club, pools& beach and many things the Hotel staff has prepared and taken care for them.

Dear Thuy P. D., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao Duty Manager
Customer review rating 4.4/5

Alex Couples - 13/03/2020 Confirmed reviews ALL

First class

Dear ALEXANDER R., Xin Chào! Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Perfect family vacation

Customer review rating 4.4/5

Elena Families - 12/03/2020 Confirmed reviews ALL

Whole our family really enjoyed staying at Novotel resort. Stuff, food, room were just amazing, especially we want to thank Trinh Fo, who made our stay there even more enjoyable and always was there to answer every our question and help us. Also all of us liked the food, breakfasts were delicious and also we had a good experience with Seafood market, everything was tasty and fresh. I recommend this resort and want to return there again soon.

Dear TATIANA M., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will definitely share your comments with our team and especially to Ms. Trinh. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Well located good staff

Customer review rating 4.4/5

Anonymous Families - 11/03/2020 Confirmed reviews ALL

Clean room best food beautiful view

Dear Dinh Thanh N., Xin Chào! Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Wonderful stay

Customer review rating 4.4/5

Bob E. Solo - 11/03/2020 Confirmed reviews ALL

It’s was only a two day stay. The facilities at the property were wonderful but more importantly I found all the team members were so helpful and friendly and really made for a wonderful stay

Dear Bob E, Xin Chào! Thank you for your feedback following your stay at Novotel Phu Quoc Resort. It is with great pleasure that we receive your compliments. In addition, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our Heartist who work day after day to offer you an irreproachable service. Thank you for your loyalty and with the hope of welcoming you again soon Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Хороший отель с отравленной едой

Customer review rating 4.4/5

Ю. Families - 11/03/2020 Confirmed reviews ALL

Hello During the period from 27.02.2020-09.03.2020, I O. Iurii lived with my family in your hotel. 08.03.2020 my family and I had dinner at the hotel. Made a payment for dinner in the amount of 19…,00 VND. On the night of 09.03.2020, my wife and children had food poisoning. They ate dessert in the restaurant of your hotel. I didn't get poisoned because I didn't eat desserts. I ask you to be more strict about the preparation and storage of products. I really liked your hotel but the experience was spoiled by food poisoning. We had big problems when traveling to the airport and at the airport itself. 09.03.2020 my family and I left on flight ZF2848 and left our winter clothes (black bag) at PHUQUOK airport due to the poisoning. Please assist us in getting our winter belongings and keeping them safe until our next arrival.

Dear Ю., Xin Chào! We are very sorry to here that for the last day you had experience a alleged food poisoning. After checking, we did not have any record of any issue regarding food, however i wish you had informed us before checking out so our nurse can assist you. With regards to the lost item in the airport i am very sorry as we cannot help you with that, if the airport keeps your things then can try to claim when you come back. I have shared your feedback with our concerned areas to ensure that this problems do not occur in future. Please do accept our sincere apologies for the inconvenience you encountered during your stay. Thank you for the sharing your feedback and we are looking forward to see you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Friendly staff, warm welcomed.

Customer review rating 4.4/5

Hung N. Families - 10/03/2020 Confirmed reviews ALL

Nice garden view, near the beachside, except in the early morning there was the smell from watering the grass. I appreciate the FO team and Mr. Hieu for helping us to arrange room, taking care our trip excellent (transportation, other service,...) and always smiling. Restaurant staff need to be smile more would be better.

Dear Phuoc Vinh Hung N., Xin Chào! We look forward to your words of praise. We are happy to pass on your positive appreciation to Mr. Hieu and to the entire team. Your satisfaction is the best reward for our people who work every day to provide you with impeccable service. We hope to see you again soon. Sincerely yours Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Terrible experience!!!

Customer review rating 4.4/5

Hien K. Couples - 10/03/2020 Confirmed reviews ALL

Dear Novotel team, It was my second time I stayed in your hotel. But I am so sorry to tell you that it was a terrible experience. My first time, three years ago, was perfect, I had nothing to complain. But this time I could not believe what happened. My room was 415. And I swear that I could hear everything from the next room 417 even the conversation on phone. For sure I could not sleep. Thanks God that I just booked for only one night. Moreover, the manner of service made me feel bad and I really can not understand why they treated me like that. Were they not enthusiastic about me because I booked a room, not a villa? Normally, in a 5-star hotel, the staff will help guest bringing their luggages and take them to the room (last time they did) but this time they just said my room was upstairs and took the elevator up. Maybe I carried many bags so? And look your check out way too. Anyway, I still can't understand your 5-star service. I think I will definitely never come back here anymore.

Dear Hien K., Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry to know that your experience did not meet your expectations because of some factors your stay was completely ruin. We always encourage our guest to let us know if further service is needed and we wish you had inform us with the problem you had in your room so we can recover it within your stay and with regards to the bell service i apologize again if they are not able to assist you with your luggage, they might be busy assisting others and driving buggy, with property big as this we try to accommodate and assist as much as we can. I would like to reiterate our commitment to high quality standards. Thank you for letting us know and i will share this to the entire team. Your review will serve as a good motivation to us to improve our services. We are looking forward to welcoming you again. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Bon séjour

Customer review rating 4.4/5

Q. Couples - 08/03/2020 Confirmed reviews ALL

We are very statisfied with one réceptionnist. He name is Lam. He is take care of us check in & check out. He gave us the room on fifth floor 531.

Dear Bich Hang Q., Xin Chào! It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Mr. Lam our receptionist . I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good

Customer review rating 4.4/5

Anonymous Families - 06/03/2020 Confirmed reviews ALL

Good

Dear Hang Thi T., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Really enjoyable. Staff really lovely.

Customer review rating 4.4/5

Edward K. Friends - 04/03/2020 Confirmed reviews ALL

Good location, pools were good and well maintained. The food was to die for. Especially the carvery. .

Dear EDWARD K., Xin Chào! Thank you for giving us such a wonderful review. Your kind words to our Heartists are very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve. We look forward to welcome you back. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

good stay

Customer review rating 4.4/5

Trangton Families - 04/03/2020 Confirmed reviews ALL

the hotel is well located and its service is good.

Dear VAN TRANG T., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.4/5

Thuy Couples - 01/03/2020 Confirmed reviews ALL

We had a good stay at Novotel Phu Quoc. The room service and staff were attentive to our needs and excellent, and the beaches were well kept and beautiful. Our room has a great view, very calming, very relaxing. However, the food could use some improvement. Complimentary breakfasts are pretty much the same every day. Pho was disappointing and tasteless. Just like having boil water with some meat and pho noodle. The dinner buffet was just mediocre. I expected fish dishes to be good or at least above average since we are on the island but they weren't. But the watermelon was extremely good, it's one of the best watermelons I've ever had.

Dear Vo T., We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Novotel Phu Quoc Resort
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