Novotel Phu Quoc Resort Hotel 5 stars

Customer review rating 4.4/5 6,366 reviews

ALLSAFE approved hotel

Novotel Phu Quoc Resort
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+ 27 Services

Hotel extras

  • "Located on Truong Beach, renowned for its stunning sunsets "

  • "Large choice of Bungalow types with option of private pool "

  • Highest quality seafood available our signature Restaurant.

  • Pamper kids with fun activities and meals with MyKids

  • "Free flow beverage experience with MyGlass package "

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Private beach
  • Bicycles rental
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Phu Quoc Resort

Duong Bao Hamlet
Duong To Commune
Kien Giang Province
91000-9200 phu quoc island
viet nam

Tel: +842976260999

Fax: (+84)297/6260888

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHU QUOC AIRPORT At 7km / 4.35 miles

GPS :10.1289207, 103.9827116

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior Room, 1 Double Bed

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Double Ocean View

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft

Superior Room, 2 Single Beds

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Twin Ocean View

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft

Family Room

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe Twin, 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

For a wide range of Western, Asian and Vietnamese favorites, Food Exchange Restaurant offers extensive buffet options and an a la carte menu the whole family can enjoy.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TROPICANA RESTAURANT

Type of cuisine: Regional

A large seating area includes 310 seats for daily dining, and gorgeous views of the Villas and Phu Quoc Island's scenic view. International buffet with live food stations for breakfast, lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHU QUOC SEAFOOD RESTAURANT

Type of cuisine: Regional

The Phu Quoc Seafood Restaurant offers the island's best catches for seafood lovers. A contemporary and intimate design invites guests to experience exquisite dining choices, all made from the highest quality ingredients found on Phu Quoc Island.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge Bar is a sleek, cozy space located by the resort's expansive pool. Enjoy cocktails, spirits and tropical fruit drinks, or snack and tasty dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN BAR

Non contractual photo

The Ocean Bar sits right by the stunning Truong Beach and the pool. Watch the gorgeous island sunset as you sip a tropical cocktail or try a tasty dish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Phu Quoc Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,366 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,367 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice place

Customer review rating 4.5/5

Linhp Families - 26/02/2021 Confirmed reviews ALL

New Facility And Equipment Well and clear Communication to Check with customer before the check in date, especially when COVID 19 raising around vietnam Nice place to stay, relaxing, Private beach, pool clean, Pick up at the airport and revert is one of additional service make us comfortable when stay here Good breakfast Qualified 5star

Dear Hoai Linh P., Xin Chào! Thank you so much for writing such an excellent review We are delighted to learn that you had a joyful experience with us. Your kind words are definitely appreciated and your compliments have also been shared with the whole Heartists. Once again, thank you for the great feedback. We do hope to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good stay

Customer review rating 4.0/5

Van A. Families - 23/02/2021 Confirmed reviews ALL

Breakfast & Dinner buffet is good. Small & pretty old resort. Price is acceptable.

Dear Van A. T., Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions we receive. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

pleasant affordable stay

Customer review rating 3.5/5

Minivan Families - 23/02/2021 Confirmed reviews ALL

Nice spacious bungalow close to the beach. Nice beach pool. Overall architecture and settings are a bit outdated. At nights very poor lighting. Huge but messy breakfast as catered to mass Asian customers (although the messiness is not primarily the hotel's responsibility but the guest and the amount of guests). Espresso machines at breakfast make rather mediocre coffee, At first I was very happy to see Espresso machines but the resulting coffee is just a bit better than average filtered coffee. Restaurant doesn't offer a lot of choices, the food is nice but after one lunch and one dinner you don't know what to eat anymore. Nice restaurant staff. Overall pleasant stay but not exceptional.

Dear Van Hoang T., Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience at restaurant did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good villas in the area

Customer review rating 4.5/5

P. K. C. Families - 18/02/2021 Confirmed reviews ALL

Good service, nice private and public swimming pool. Good condition villa with well-equipped kitchen. Well maintained the nice design and evergreen grasses / trees. Great place for a photoshoot.

Dear Ms. C. P., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Very nice stay

Customer review rating 5.0/5

Anonymous Families - 17/02/2021 Confirmed reviews ALL

I have stayed at beach front bungalow for 5 nights. It was very nice staying for my family. I hope we can stay there again in the future.

Dear Shigetaka Y., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as better than the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Very beautiful place

Customer review rating 5.0/5

Nguyễn C. Families - 17/02/2021 Confirmed reviews ALL

I like all things at Novotel resort

Dear Canh Ngoc Thi N., Xin Chào! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you for your loyalty and we hope to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good arrangment

Customer review rating 4.5/5

Nam Families - 16/02/2021 Confirmed reviews ALL

Nice view. Like the green and swiming pool.

Dear Van Nam H., Xin Chào! Thank you very much for your valuable feedback regarding your stay at Novotel Phu Quoc Resort. We will make every effort to further improve our services based on your feedback. We are looking forward to seeing you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Great stay

Customer review rating 4.5/5

Pierre Couples - 12/02/2021 Confirmed reviews ALL

We both got my wife and I a fantastic stay at Novotel Phu Quoc. Great service, delicious breakfast, nice and welcoming staff! The suite was very confortable and elegant as well. Hope to comeback soon there

Dear Mr. Pierre S., Xin Chào! Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Nice stay

Customer review rating 4.5/5

Vu Solo - 08/02/2021 Confirmed reviews ALL

Very good service, one minus point is the room is not sound-isolation. You can clearly hear the external sound.

Dear Vu Hoang L., Xin Chào! We would like to thank you for your comments regarding your stay at Novotel Phu Quoc Resort. We are always pleased to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we are very sorry to hear that your experience about the soundproofing was not good during the stay. We have shared your feedback with the relevant area to improve our facility. Please accept our sincere apologies for the inconvenience you experienced during your stay. Thank you for your loyalty and for sharing your experiences and we hope to welcome you back to Novotel soon. Best regards, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

REALLY ENJOYED

Customer review rating 4.5/5

Chris S. Couples - 07/02/2021 Confirmed reviews ALL

great room, great food, friendly staff

Dear Mr. s., Xin Chào! It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Mr. Hieu, Ms. Nhu and Mr. Phuoc - Security Manager. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

great service. nice facilities

Customer review rating 5.0/5

Dani K. Solo - 05/02/2021 Confirmed reviews ALL

Always lovely to stay in Novotel Phu Quoc.

Dear Mr. K., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort and always choosing us when you come to Phu Quoc Island. I do apology that your experience about our team at restaurant did not meet your expectations; please allow me to express my sincerest apologies. In order to improve our service, could you please give me more detail about the problem? I am looking forward your email. Please do not hesitate to contact me during your next visit. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 4.0/5

P. D. Families - 03/02/2021 Confirmed reviews ALL

All is good. The only thing in villa that is a bit old is interior. If this shall be renovated, overall core shall be 9 or 10.

Dear D. P., Thank you for your valuable comments and suggestions regarding your stay at the Novotel Phu Quoc Resort. We will strive to improve our service based on the opinions that we receive. All the staff are looking forward to your stay. Thank you for your continued support. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

nice staff, good stay

Customer review rating 4.5/5

Thu Friends - 01/02/2021 Confirmed reviews ALL

quick and helpful staffs

Dear T. Minh Thu, Xin Chào! Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

service is not good like I imaging

Customer review rating 2.5/5

Trương B. Families - 01/02/2021 Confirmed reviews ALL

1. No one help us to take luggage to the room after finish checking 2. Sauna is quite far and not clear direction, with no employee in Sauna room to welcome guest.

Dear Ms. Truong, Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort
Customer review rating 5.0/5

Anonymous Couples - 31/01/2021 Confirmed reviews ALL

staff are friendly and dedicated, accommodate late check out and take care during meal

Dear Ms. N., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we apologize as welcome drink below your expectations. Thank you for your loyalty and for sharing your experiences, we hope your next visit will better than the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Good service and room condition

Customer review rating 5.0/5

Anonymous Families - 29/01/2021 Confirmed reviews ALL

I had a good time.

Dear Nam Dong C., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty and for sharing your experiences, We hope to see you again soon. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Great hosting for MICE

Customer review rating 5.0/5

Q N. Business - 25/01/2021 Confirmed reviews ALL

Hieu (FO) perfectly prepared everything to ensure our perfect stay and meeting. The FO Team (Man), F&B Team (Phuong), and HK Team (Thien, Hue, Nhan, Thanh) took great care of our group. We thank you for the perfect MICE arrangement.

Dear Mr. n., Xin Chào! We very much appreciate your comments regarding your stay at Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I believe this feedback will be a great encouragement to all of our Heartists, especially mentioned employees on your comments. Thank you for your loyalty and for sharing your experiences, we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

perfect stay during covid time

Customer review rating 5.0/5

Duc L. Business - 25/01/2021 Confirmed reviews ALL

Hieu understood how to host members. We were greatly treated by the hotel. The facilities are clean during covid time.

Dear Mr. L., Xin Chào! We look forward to your words of praise. We are delighted to learn that you had a joyful experience with us. We are happy to pass on your positive appreciation to Hieu, Man, Hue and Duc and to the entire team. Once again, thank you for the great feedback. Thank you for your loyalty and we do hope to see you again. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

A Wonderful Experience

Customer review rating 5.0/5

Thanh N. Friends - 25/01/2021 Confirmed reviews ALL

We had a very memorable weekend with excellent service and staff support at Novotel.

Dear Thanh Xuan N., Xin Chào! Thank you for always choosing Novotel Phu Quoc Resort as your accommodation whenever you come to Phu Quoc. We greatly appreciate your good comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

Perfect short breaks holidays

TripAdvisor rating 5.0/5

Phuhoanglinh 19/01/2021 TripAdvisor review

Im working in Phu Quoc, my day off i decide to go Novotel to take a rest 1 day. Very beautiful place, feel really relaxing with the view, swimming pool, the beach there. Staffs are very friendly and helpful. I also enjoy the breakfast there with many choices. I think i get many benefit with a membership card ACCOR PLUS, discount 50% in the restaurants, its a lot because the price there is reasonable then i can get more discount. They also do a favor to upgrade my room, very happy. We come back there soon.

Xin Chào Phuhoanglinh! Thank you for your feedback and appreciation, I will share it to the team. Your kind words is the biggest pride for us. Looking forward to welcoming you back soon Sincerely, Lisa Dao (Ms.) Guest Experience Manager Novotel Phu Quoc Resort

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