Hotel Mercure Trouville Sur Mer

Information message

Hotel Mercure Trouville Sur Mer 4 stars

Customer review rating (ALL Rating) 4.6/5 1,508 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • NUXE products in all our bathrooms.

  • Quality welcome and breakfast buffet

  • Hotel in the city center, 100 metres from the beach

  • Fitness center

Hotel location

Hotel Mercure Trouville Sur Mer

4 Place Foch
14360 TROUVILLE SUR MER
France

  • BUS VERTS:  20 GARE OU EGLISE

  • By plane

    PARIS ROISSY CDG At 230km / 142 miles

  • By car

    A 13 At 10km / 6 miles

  • By train

    TROUVILLE DEAUVILLE At 0km / 0 miles

GPS:49.366365, 0.079887

Companies

  • CENTRAL TAXI 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LES PLANCHES

A place to unwind, with a reading corner and close the fireplace in the winter.

Your meetings and events

Lounge with natural light and A/C measuring 323 sq. ft. (30 m²) with free WIFI, personalized service, video projector, screen, flip chart, welcome kit and stationary Lounge with natural light and A/C measuring 323 sq. ft. (30 m²) with free WIFI, personalized service, video projector, screen, flip chart, welcome kit and stationary Lounge with natural light and A/C measuring 323 sq. ft. (30 m²) with free WIFI, personalized service, video projector, screen, flip chart, welcome kit and stationary

Room descriptions and layouts

meeting rooms

From 1 to 30 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Choose between our 2 room categories, according to your needs: the "Classic" or the "Privilege" which offers a wider choice of amenities (Nespresso machine, bathrobes, free minibar drinks) Enjoy Nuxe products available in all of our bathrooms

Our guest reviews

Our guest reviews for
Hotel Mercure Trouville Sur Mer

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,508 reviews

TripAdvisor Rating  4.0/5  719 reviews

Certificate of excellence 2022

Excellent relaxing time

Customer review rating 5.0/5

Clement C. Couples - Confirmed reviews ALL

We were particularly pleased with the room we were allocated, i.e. 211

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 4.5/5

Michael B. Couples - Confirmed reviews ALL

the room and the hotel were wonderful

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Generally positive

Customer review rating 4.0/5

Clement C. Couples - Confirmed reviews ALL

Firstly please accept my warmest thanks for the balloons & birthday card. I was indeed pleased that the hotel had not forgotten! However when we wanted to have a drink on Saturday night at 22.00p.m., we found that the hotel's bar was already closed notwithstanding the fact that it is stipulated in writing that it is opened until 23.00p.m.

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

It’s good in overall. Very nice and helpful frondesk staff.

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Crisis management to be improved

Customer review rating 3.0/5

Julie Solo - Confirmed reviews ALL

To whom it might concern, Given the particular context of my stay and the impossibility of accessing thalassotherapy treatments, I am surprised that no commercial gesture has been offered to me. I was not offered to keep my room a little later, I had to wait in the lobby. It would have been appreciated if some tea had been offered to me. In this type of crisis situation, it seems important to me to have these small gestures that make customers want to come back.

Bonjour, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Trouville-sur-Mer. We are deeply sorry that you had to live this unexpected situation. Like for all of us, the burned down of the entire Thalasso Center was unthinkable, as you could, we are convinced, very well understand. So once again, we are sorry that you had to go threw this experience, but we are very sad to notice that no compassion arise. No one were injured in this tragedy, this is the most important. Very best reagrds

Mr John

TripAdvisor rating 5.0/5

Daydream22142076713 TripAdvisor review

Perfect from start to finish, Reception excellent. Room clean and value for money. Fish market opposite excellent for lunch can get very busy at certain hours . Many places closed until mid December, only a small drive to deaville

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, comfortable beds and welcoming staff.

Customer review rating 4.5/5

William H. Business - Confirmed reviews ALL

Delighted to return to the Mercure after a long Covid break and to be greeted by Romuald who remebered us from over two years ago.

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We pass you comments to Romuald, thank you for him Sincerely,

Disappointed

Customer review rating 3.0/5

Gerald L. Families - Confirmed reviews ALL

1) Unpleasant staff on reception. A fly in the room. Went down and spoke to reception. Rude, curt, dismissive. Nothing we can do. Hotel fully booked. I asked to borrow a vacuum cleaner. Non! Impossible! 2) Very small room for price and image of hotel. 3) Table in bar rarely cleared and cleaned. Covid as well as basic presentation.

Bonjour Monsieur L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Trouville-sur-Mer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are taking all your comments into deep consideration. Thank you again for the time you took in, writing to us. Best regards

Well located

Customer review rating 4.5/5

M. Couples - Confirmed reviews ALL

Very comfortable and relaxing

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

no teabags, no sufficient milk

TripAdvisor rating 4.0/5

gerhardkasulke Couples - TripAdvisor review

clean, but too smallwhat is the benefit of privilege? more money and two teabags and no extra milkpots????when i complained about noisy bumping the staff was not able to ask a manager or service to take care about the problem

Hello, Thank you for sharing your experience after your stay in Trouville sur Mer. Clean is a very good thing for a Hotel, won't you say ? Should you need more teabags and cream or whatever else, you should ask, we would be more than pleased to hand it to you. Thank you again for sharing your comments with us Very best regards

Premium room without a office to work on and fungus smell

TripAdvisor rating 2.0/5

Arnold v Business - TripAdvisor review

When you book accor hotel you expect certain standard quality . Room was very very small , no office and on the top floor we where smelling fungus in the corridor and in the room.In the room they tried to hide the smell with an airpurifier , wich also gave a strong unpleasant smell

Bonjour We very much appreciate your comments regarding your stay at the Hôtel Mercure Trouville-sur-Mer. Deeply sorry if our room did not meet your expectations, and we'll look again with this undelicate smell... Thank you again in sharing your comments Very best regards

Terrible reception experience

TripAdvisor rating 1.0/5

Explore616407 Families - TripAdvisor review

On arrival we were checked in different rooms we actually booked. 1 twin room accessibility / or disable room and a double room. TWIN beds room for my mother and nurse as They should not share beds. And the douple for me and my husband. I asked reception to change rooms as we definitely could not accept the way the rooms were chosen. The receptionist said that they had no more rooms available and she would not change. It was about 10:30 pm. After a long discussion, we decided to keep my mother and nurse to the room we were checked in (Double) and I still begging to have a double room as my husband who had returned that day from a long trip and we needed to have those 2 nights together. So the receptionist with an authoritarian voice, still arguing that it would not change the room. So I asked to speak to a manager or someone above it, as in the website and search engines were showed bedrooms (double bed) still available that night. After sometime, She asked to sit and wait for 15 -20 minutes, that she may would have a room that was reserved for a "repeat" customer; and if he does not come in the meantime she would give his room to us. So after a long day travelling, we still have to wait for a bedroom for 20min and only around 11:10pm we finnaly got a double bedroom. And of course @ check out, we again had a terrible experience, the billing and charges were wrong.

Good confortable hotel.

TripAdvisor rating 4.0/5

michelgouty Friends getaway - TripAdvisor review

Good hotel well situated. Pity no direct access to parking. Very friendly personel and helpful. Pity kids running in the corridors at 8 am on 1st January 2016. A floor should be reserved for family and young kids. Better the 1st floorbto avoid annoyance. Room and bathroom of good standard.

Bonjour, We thank you for your comments and are very glad that you enjoyed your stay overall. We are very proud you found the staff to be very friendly and helpful and that you found your room to your standard. Thank you again for staying with us and we may have the pleasure in welcoming you this new year. Very best regards

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby