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Hotel Mercure Trouville Sur Mer 4 stars

Customer review rating (ALL Rating) 4.5/5 5,193 reviews

ALLSAFE approved hotel

Hotel Mercure Trouville Sur Mer
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+ 19 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • "Accommodation and Thalasso treatment" offers w/ Institut des Cures Marines

  • Quality welcome and breakfast buffet

  • Hotel in the city center, 100 metres from the beach

  • NUXE products in all our bathrooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Trouville Sur Mer

4 Place Foch
14360 trouville sur mer
france

Tel: +33231873838

Fax: (+33)2/31873541

Check-in from 15h00

Check out up to 12h00

  • BUS VERTS :  20 GARE OU EGLISE

  • By plane

    PARIS ROISSY CDG At 230km / 142 miles

  • By car

    A 13 At 10km / 6 miles

  • By train

    TROUVILLE DEAUVILLE At 0km / 0 miles

GPS :49.366365, 0.079887

Companies

  • CENTRAL TAXI 0.0 km / 0.0 mi

Hotel services

LES PLANCHES Non contractual photo

A place to unwind, with a reading corner and close the fireplace in the winter.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 80 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 6 connecting rooms
    • 80 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
    • French
    • Italian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Family
  • Services for children
    • Childrens TV Channels
    • Board games available

Your meetings and events

Lounge with natural light and A/C measuring 323 sq. ft. (30 m²) with free WIFI, personalized service, video projector, screen, flip chart, welcome kit and stationaryLounge with natural light and A/C measuring 323 sq. ft. (30 m²) with free WIFI, personalized service, video projector, screen, flip chart, welcome kit and stationaryLounge with natural light and A/C measuring 323 sq. ft. (30 m²) with free WIFI, personalized service, video projector, screen, flip chart, welcome kit and stationary

Room descriptions and layouts

meeting rooms

From 1 to 80 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose between our 2 room categories, according to your needs: the "Classic" or the "Privilege" which offers a wider choice of amenities (Nespresso machine, bathrobes, free minibar drinks) Enjoy Nuxe products available in all of our bathrooms

Our guest reviews for
Hotel Mercure Trouville Sur Mer

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,193 reviews

TripAdvisor Rating 4.0/5

703 reviews

Well located, comfortable beds and welcoming staff.

Customer review rating 4.5/5

William H. Business - 26/10/2021 Confirmed reviews ALL

Delighted to return to the Mercure after a long Covid break and to be greeted by Romuald who remebered us from over two years ago.

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We pass you comments to Romuald, thank you for him Sincerely,

Disappointed

Customer review rating 3.0/5

Gerald L. Families - 08/10/2021 Confirmed reviews ALL

1) Unpleasant staff on reception. A fly in the room. Went down and spoke to reception. Rude, curt, dismissive. Nothing we can do. Hotel fully booked. I asked to borrow a vacuum cleaner. Non! Impossible! 2) Very small room for price and image of hotel. 3) Table in bar rarely cleared and cleaned. Covid as well as basic presentation.

Bonjour Monsieur L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Trouville-sur-Mer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are taking all your comments into deep consideration. Thank you again for the time you took in, writing to us. Best regards

Well located

Customer review rating 4.5/5

M. Couples - 10/08/2021 Confirmed reviews ALL

Very comfortable and relaxing

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

Anonymous Families - 02/08/2021 Confirmed reviews ALL

good location, great breakfast, very friendly team

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect location and great friendly staff!

Customer review rating 5.0/5

Rabee E. M. Families - 31/07/2021 Confirmed reviews ALL

In the middle of where everything happens! Restaurants and promenades, the hotel is perfectly located

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bon emplacement

Customer review rating 4.5/5

Anonymous Couples - 21/07/2021 Confirmed reviews ALL

Service convenable

Bonjour, Vous accueillir a été un plaisir et nous sommes ravis de lire que votre séjour a été des plus agréable. Nous espérons avoir la chance de vous recevoir à nouveau lors d'une prochaine pause à Trouville sur Mer. Sincères salutations.

Central Location, friendly service

Customer review rating 4.5/5

Rebecca_c Business - 19/07/2021 Confirmed reviews ALL

It is my second stay at the Mercure in Trouville, the location is great and the staff friendly and helpful. Rooms are clean and the ambience inviting

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, nice room

Customer review rating 4.5/5

Ben Couples - 18/07/2021 Confirmed reviews ALL

Nice staff, good location and quiet room

Bonjour, We very much appreciate your comments regarding your stay at the Hotel Mercure Trouville Sur Mer. It is always a pleasure to receive positive feedback. It has been a pleasure for us to welcome you and glad to read that your stay was most enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

no teabags, no sufficient milk

TripAdvisor rating 4.0/5

gerhardkasulke Couples - 03/10/2018 TripAdvisor review

clean, but too smallwhat is the benefit of privilege? more money and two teabags and no extra milkpots????when i complained about noisy bumping the staff was not able to ask a manager or service to take care about the problem

Hello, Thank you for sharing your experience after your stay in Trouville sur Mer. Clean is a very good thing for a Hotel, won't you say ? Should you need more teabags and cream or whatever else, you should ask, we would be more than pleased to hand it to you. Thank you again for sharing your comments with us Very best regards

Premium room without a office to work on and fungus smell

TripAdvisor rating 2.0/5

Arnold v Business - 18/09/2018 TripAdvisor review

When you book accor hotel you expect certain standard quality . Room was very very small , no office and on the top floor we where smelling fungus in the corridor and in the room.In the room they tried to hide the smell with an airpurifier , wich also gave a strong unpleasant smell

Bonjour We very much appreciate your comments regarding your stay at the Hôtel Mercure Trouville-sur-Mer. Deeply sorry if our room did not meet your expectations, and we'll look again with this undelicate smell... Thank you again in sharing your comments Very best regards

Terrible reception experience

TripAdvisor rating 1.0/5

Explore616407 Family - 02/06/2016 TripAdvisor review

On arrival we were checked in different rooms we actually booked. 1 twin room accessibility / or disable room and a double room. TWIN beds room for my mother and nurse as They should not share beds. And the douple for me and my husband. I asked reception to change rooms as we definitely could not accept the way the rooms were chosen. The receptionist said that they had no more rooms available and she would not change. It was about 10:30 pm. After a long discussion, we decided to keep my mother and nurse to the room we were checked in (Double) and I still begging to have a double room as my husband who had returned that day from a long trip and we needed to have those 2 nights together. So the receptionist with an authoritarian voice, still arguing that it would not change the room. So I asked to speak to a manager or someone above it, as in the website and search engines were showed bedrooms (double bed) still available that night. After sometime, She asked to sit and wait for 15 -20 minutes, that she may would have a room that was reserved for a "repeat" customer; and if he does not come in the meantime she would give his room to us. So after a long day travelling, we still have to wait for a bedroom for 20min and only around 11:10pm we finnaly got a double bedroom. And of course @ check out, we again had a terrible experience, the billing and charges were wrong.

Good confortable hotel.

TripAdvisor rating 4.0/5

michelgouty Friends getaway - 05/01/2016 TripAdvisor review

Good hotel well situated. Pity no direct access to parking. Very friendly personel and helpful. Pity kids running in the corridors at 8 am on 1st January 2016. A floor should be reserved for family and young kids. Better the 1st floorbto avoid annoyance. Room and bathroom of good standard.

Bonjour, We thank you for your comments and are very glad that you enjoyed your stay overall. We are very proud you found the staff to be very friendly and helpful and that you found your room to your standard. Thank you again for staying with us and we may have the pleasure in welcoming you this new year. Very best regards

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