Mercure Luxor Karnak 5 stars

Customer review rating 4.3/5 651 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Luxor Karnak
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+ 25 Services

Hotel extras

  • Free WIFI

  • Outdoor swimming pool

  • Rooms with private terraces

  • Tennis and squash courts

  • Bar with live music

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Luxor Karnak

El Zinia Gebly Street

luxor
egypt

Tel: +20952378025

Fax: (+20)95/2378027

Check-in from 12h00

Check out up to 12h00

  • LUXOR BUS STATION : 

  • By plane

    LUXOR INT AIRPORT At 18km / 11.18 miles

  • By train

    LXR RAILWAY STATION At 7km / 4.35 miles

GPS :25.740725, 32.665542

Congress centre

  • LUXOR CONVENTION 5.0 km / 3.11 mi
Congress centre

Your meetings and events

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • WIFI access

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel offers 325 rooms and 22 suites, all with peaceful garden view are fitted with air-conditioning, satellite TV, direct dial phone, minibar and safe.

Standard Room with 2 single beds Garden side

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, Garden side

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds River side

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed, River side

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Suite with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 54 / 581 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 69 / 743 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

O NILE

Type of cuisine: International

With its magnificent view to the Nile and the terrace on the garden, the restaurant offers à-la-carte menu for lunch and dinner.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OPET RESTAURANT

Type of cuisine: International

Designed as a pharaonic temple, Opet restaurant offers a dining experience where you taste variety of international and local dishes in a buffet style with different evening themes and unique atmosphere.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KARNAK RESTAURANT

Type of cuisine: Barbecue

Located next the swimming pool with a view of the Nile, the open air offers grills, and light meals.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CARTER BAR

Non contractual photo

Enjoy a wide selection of cocktails, international drinks, blended coffee and tea along with evening live entertainment. Carter's Bar opens daily from 4pm till midnight.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNDOWNER BAR

Non contractual photo

A beautiful terrace located directly on the Nile. Enjoy the sunset while having your tea or coffee. You will return back to 50's of the previous century while enjoying the lovely atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOORICH CAFE

Non contractual photo

An Arabic designed place. Located in the lobby area, offers cocktails, hot beverages, snacks and sandwiches and evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Luxor Karnak

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

651 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,810 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Amazing nature and great staff

Customer review rating 4.3/5

Dr H. M. H. Families - 24/09/2020 Confirmed reviews ALL

It was the best memory for my son who enjoys it and keep posting hotel pictures.

Dear Dr.H. We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hossny General Manager Mercure Luxor Karnak

Comfortable room with easy access to riverside walk.

Customer review rating 4.3/5

Ron W. Couples - 25/03/2020 Confirmed reviews ALL

Understanding staff at checkin with very well kept clean surroundings both inside and out.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hussny General Manager Mercure Luxor Karnak consideration

Relax and enjoy

Customer review rating 4.3/5

Sandra Q. Couples - 23/03/2020 Confirmed reviews ALL

The hotel is north of the town centre next to the River Nile. It is a relaxing place to stay with very attentive staff.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hussny General Manager Mercure Luxor Karnak consideration

Brilliant that was my four stay although cut short

Customer review rating 4.3/5

M R. G. Solo - 21/03/2020 Confirmed reviews ALL

Excellent staff are very friendly and are truly pleased to see me cannot wish for a better stay .I hope it want be to long before I return

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hussny General Manager Mercure Luxor Karnak consideration

Good Management

Customer review rating 4.3/5

Scott R. Solo - 16/03/2020 Confirmed reviews ALL

Everything was good at this hotel. Room, service and food. What impressed me was at check-out, I was charged for the dinner buffet at more than I was quoted. I was told it was 208 EP but was charged about 280EP. I explained the issues and after only a short discussion, I was given the 208 price. It's unusual for a hotel to trust its guests in situations like this, but shows the determination to customer satisfaction they have. I also posted this to TripAdvisor. Suggestion, put the price on the invoice the customer signs so there is no confusion.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hosny General Manager Mercure Luxor Karnak

Nice premises

Customer review rating 4.3/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

The hotel is located a little out of town right on the Nile. The garden and pool area is very nice. Breakfast has a lot of choice and the rooms are spacious.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hosny General Manager Mercure Luxor Karnak

Very s.

Customer review rating 4.3/5

Very S. Business - 09/03/2020 Confirmed reviews ALL

Amazing hotel, but the SPA dangerous

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hosny General Manager Mercure Luxor Karnak

It was an amazing experience there..

Customer review rating 4.3/5

Maggie Friends - 03/03/2020 Confirmed reviews ALL

Everything was perfect, clean, comfortable, the view inside so nice as a resort not only hotel and the service with the prices was so good

Dear Maggie A., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good staff

Customer review rating 4.3/5

Samo Friends - 03/03/2020 Confirmed reviews ALL

Nice stay with pleasant staff but breakfast is poor - fruit and bread selection.

Dear Samo N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely hotel

Customer review rating 4.3/5

Allan B. Couples - 02/03/2020 Confirmed reviews ALL

Great experience and felt really looked after.

Dear Allan B., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

friendly staff

Customer review rating 4.3/5

Mohammad I. Families - 27/02/2020 Confirmed reviews ALL

it was a good stay although only one restaurant is working with average to low quality of food and cooking the internet was limited to the lobby and is week and thats opposite to whats written in hotel description in booking,com the positive thing was a very friendly staff

Dear Mohammed I., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Relaxing holidays

Customer review rating 4.3/5

Kai S. Solo - 26/02/2020 Confirmed reviews ALL

Lovely relaxing stay Friendly helpful staff. Very caring

Dear Kai S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value

Customer review rating 4.3/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

Adjoining rooms were a nice size. Food was fine. Would love to see more fruits and veggies at breakfast instead of so many pastries and carbs.

Dear Carly V., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

great and relaxing stay

Customer review rating 4.3/5

Tasha Families - 24/02/2020 Confirmed reviews ALL

great and relaxing stay

Dear Natasha C., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paradise

Customer review rating 4.3/5

Anonymous Families - 16/02/2020 Confirmed reviews ALL

Great stay with our kids. They loved the pool.

Dear Andri L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very comfortable and convenient

Customer review rating 4.3/5

Patricia L. Business - 15/02/2020 Confirmed reviews ALL

The airport shuttle is so helpful. The food is good and rooms are efficient and comfortable.

Dear Patricia Ione L., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Mourad S. Business - 10/02/2020 Confirmed reviews ALL

Everything was great

Dear Mourad S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely staff

Customer review rating 4.3/5

Sarah C. Couples - 08/02/2020 Confirmed reviews ALL

Enjoyable

Dear Sarah c., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Dr N. I. Families - 06/02/2020 Confirmed reviews ALL

Really me and my family were satisfied on our stay

Dear Nagy I., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Definitely not 5 star

Customer review rating 4.3/5

Renelle Couples - 05/02/2020 Confirmed reviews ALL

For us the hotel was too far out, we would have preferred being able to simply walk into central Luxor rather than have to rely on shuttle or taxis. The hotel itself whilst in need of some tlc was clean and the staff were very friendly and nothing was a problem. The bedrooms were totally adequate with very comfortable beds. We did not enjoy the food there, it seems as though the hotel caters for mass tourism - trying very hard to please everyone but not pleasing anyone. They have theme nights - Italian, French, Far East, Oriental, BBQ etc.. we didn’t go to all, but had a look at the Oriental and ate at the French - neither lived up to their names - very disappointing for a 5-star hotel. There were no teaspoons - granted we didn’t ask for any, but thought it rather strange. The internet is only available in the lobby which was a bit annoying but in reality it was nice to get away from it all. It would have been good to get internet in all public areas. The bars were great, alcohol was rather expensive (London prices), but going into town was much cheaper. We did not use the gym or other facilities there, but they looked in good order. The jacuzzi and sauna were great, well maintained and clean. The pools were fabulous with loads of sun beds and a good supply of towels.

Dear Renelle B., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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