Hotel - Mercure Luxor Karnak
Mercure Hotel Mercure Hotel

Mercure Luxor Karnak

4.0/5 1,773 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week ALL WEEK
    • Opening hours : Week-end 24 HOURS

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

LUXOR CONVENTION5 km / 3.11 mi

Your meetings and events

Mercure Luxor Karnak Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Meeting Room 348 m2 7 m 0 0 100 0 150
Mercure Luxor Karnak Meeting 348 m2 7 m 0 0 1000 0 200
    • Flipchart
    • WIFI access
    • Airconditioned meeting room
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel offers 325 rooms and 22 suites, all with peaceful garden view are fitted with air-conditioning, satellite TV, direct dial phone, minibar and safe.

  • 347 rooms
  • 110 non-smoking rooms
  • 50 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.3/5 ALL Rating 567 reviews

Our guest reviews for
Mercure Luxor Karnak

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,773 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Shin Solo - 05/01/2020 Confirmed reviews ALL
« Exceptional stay in Luxor »

Internal only please. Excellent for all of room, location, security and service. Only reason for that I didn’t put 10 was, when I was enjoying walking in the morning, security staff friendly say something to tease a pen from my country for his kids. I have never experienced and expected such an action in your group all over the world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shinsuke N., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sanjay K. Families - 31/12/2019 Confirmed reviews ALL
« average »

It was not as expected . Rooms furniture was old and broken . Reception staff was cooperative . Specially Mr. Muhammad was very helpful at the time of check in . Food was bad , every day repeated menu in breakfast .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjay K., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Terry M. Couples - 30/12/2019 Confirmed reviews ALL
« Good hotel but a little tired. Staff are excellent »

We only stayed for a few hours after a flight arriving in the early hours of the morning. The staff were wonderful and the room was very clean. It was however very dated and could probably do with a refurb. I stayed in this hotel 15years again when it was Sofitel and not much has changed. The grounds are lovely, the staff will do anything to help you. I would stay again. Final point- the hotel offered excellent value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry M., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mohamedawad Families - 29/12/2019 Confirmed reviews ALL
« short stay in Luxor with Family »

I decided to go to this Hotel to stay close to Karnak Temple. The location and connections were absolutely satisfying. Other than this I was disappointed with level of services provided in my short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hamdy E. Couples - 28/12/2019 Confirmed reviews ALL
« Great stay »

My fiance and I had a great stay at Mercure in Luxor. The hotel was clean, well-maintained and the food we had there was good. The staff was accommodating, pleasant and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamdy H., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Siddhartha S. Families - 28/12/2019 Confirmed reviews ALL
« Cool Calm Comfortable »

Nice and lovely stay. Good food. Excellent hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siddhartha S., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bogdan C. Families - 25/12/2019 Confirmed reviews ALL
« Great stay »

The design, the location and the whole building of the hotel is just amazing. It was a truly special and beautiful experience. In the first day, the room and the bathroom were a little bit dirty, so it seemed it was not occupied for a while. The second day it got better. Some reception employees are not very customer oriented and they actually ignore you for a while or treat you dismissive. Unfortunately, the food is not great at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bogdan C., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Solo travel - 24/12/2019 TripAdvisor review
« Beautiful grounds - but a little far from downtown Luxor »

This is a beautiful resort with a view of the Nile. I enjoyed my time relaxing there. They are a little far from the main historical sites in Luxor, but they offer a free shuttle twice a day which helps to offset that inconvenience. I would stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan Fahmy General Manager Mercure Luxor Karnak

Mbala B. Families - 22/12/2019 Confirmed reviews ALL
« Best Birthday Ever »

I checked in on my Birthday, December 12. Mohammed at the front desk went out of his way to make me feel welcome and special. He made sure I had a nice room with the nile view and had a birthday cake sent to my room in the evening. I was amazed at the wonderful hospitality and genuine care shown to me by him and the entire staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mbala B., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Narinderjit S. U. Couples - 16/12/2019 Confirmed reviews ALL
« Mr »

Although it was short stay. However, the staff both at the reception and in dinning hall were very polite and fully assisting. I would come back if opportunity

Our hotel has responded to the review
Our hotel has responded to the review

Dear Narinderjit Singh U., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hemish J. Couples - 16/12/2019 Confirmed reviews ALL
« We loved it »

We really liked the interior of the hotel,staff is very helpful and smiling, food selection although limited but good in quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear hemish j., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mai H. Solo - 15/12/2019 Confirmed reviews ALL
« Excellent »

Welcoming attitude- staff is great - excellent Nile view, landscape is great, dinner hall is very inspiring, room is very convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mai H., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gina Friends - 14/12/2019 Confirmed reviews ALL
« Disatisfied »

Rooms were very old and moldy in restrooms. Didnt feel safe due to lack of security with the door. Seriously, the best protection it had was a just tiny door chain. Also, there wasnt a lock to the patio door. Also lack of English channels. only 2 channels were available. Did like the property grounds except the lobby. Too dark in there. Also the buffet quality was just edible. Not happy when a cook took the cold waffle that I complained about with his bare hand to reheat. That is unsanitary. He then tried to give that to my friend since I took the fresher one. Seeing this didnt want me to eat there at all, which we didnt. We took our business to the Hilton nearby to eat. Will also stay there instead next time. Really disappointed I was recommended this property over my other choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gina Lorely G., Thank you for taking the time to tell us about your experience at the Mercure Luxor Karnak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jim Couples - 09/12/2019 Confirmed reviews ALL
« Valley of the Kings »

The hotel was excellent value. Good food, good service, good rooms. Tea and coffee and safe in the room. Bathrooms clean with good hot showers. Bed was comfortable. Exactly what I needed for an overnight stay. But wait, while by the pool we were offered a complimentary sunset boat trip. Thank you for making our trip even better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Herbert V., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nashwa A. H. Business - 03/12/2019 Confirmed reviews ALL
« Good »

Nice time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nashwa A., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Solo travel - 03/12/2019 TripAdvisor review
« A perfect nest to relax and unwind »

As a returning guest, I could have not chosen better. The hotel is an oasis of calm, perfect to unwind and enjoy some winter sun away from the bustle of Luxor town. Not all is perfect (e.g. the swimming temperature was far too cold to enjoy a good swim) but all is forgotten as the staff is able to infuse a sense of hospitality, and attention to details unique to Egypt and this Hotel. Notably, Mervat goes the extra mile to ensure daily that each guest is comfortable in the most discrete and professional way, whilst her lifeguard colleagues ensure the pools are kept in pristine condition and keep guest entertained. Also I must praise to the team of gardeners who work tirelessly to manicure the lush green spaces, home to so much flora and fauna. I will certainly return again at the first opportunity in the knowledge that with a bit of investment from Mercure this place can only go from strength to strength.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan Fahmy General Manager Mercure Luxor Karnak

Julie A. C. Couples - 01/12/2019 Confirmed reviews ALL
« Julie Ann C. »

Beautiful Hotel , peaceful and relaxing with stunning gardens, friendly helpful and very efficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie Allen C., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amr Couples - 27/11/2019 Confirmed reviews ALL
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amro H., We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nader N. Families - 19/11/2019 Confirmed reviews ALL
« Exceptional »

Great staff especially Mr. Naser in the health club , very good quality of food, clean room and good swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan Fahmy General Manager Mercure Luxor Karnak consideration

Couples - 19/11/2019 TripAdvisor review
« Great stay »

Great, warm, welcoming team backed up by super facilities Staff always helpful - both front and back of house Very good buffet breakfast and dinner selection Grounds and leisure facilities are great Views over the River Nile superb

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Luxor Karnak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hassan Fahmy General Manager Mercure Luxor Karnak

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