Novotel Imagicaa Khopoli Hotel

Customer review rating 4.4/5 4,280 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Imagicaa Khopoli
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+ 23 Services

Hotel extras

  • Located at India's only International Theme Park - Imagica

  • Largest banqueting venue in the vicinity

  • Dedicated activity and entertainment team at the hotel.

  • Preferred MICE and wedding destination

  • Live in the story, live cartoon character in the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • MassagePaying
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi
Off Mumbai Pune Express Way
Khopoli Pali Road Khalapur
410203
khopoli
india

Tel: +912192712666

Fax: (+91)21/92712689

Check-in from 14h00

Check out up to 11h00

  • MSRTC :  MUMBAI PUNE KHOPOLI - PALI

  • By plane

    AIRPORT At 75km / 46 miles

  • By plane

    CHHATRAPATI SHIVAJI At 75km / 46 miles

  • By train

    KHOPOLI At 10km / 6 miles

GPS :18.767, 73.280667

Companies

  • BHUSHAN STEEL 3.0 km / 1.0 mi
  • CIPLA 10.0 km / 6.0 mi
  • FIBRE FOILS 5.0 km / 3.0 mi
  • ULTRA DRYTECH 19.0 km / 11.0 mi
  • UTAM GALVA STEEL 7.0 km / 4.0 mi
  • WARTSILA 7.0 km / 4.0 mi
Companies

Your meetings and events

Experience meetings at Novotel Imagica which promises the right solution to your every needs. You are the best of our dedicated professional's hand, who takes utmost care of all your conferencing needs.Experience Meetings at Novotel Imagica which promises right solutions to all your need, where dedicated professionals are at their best to take utmost care of all your meeting needs.

Room descriptions and layouts

meeting rooms

From 1 to 260 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Contemporary 28 m² / 301 sq.ft. rooms overlooking beautiful Sahyadri Mountains and offering complimentary WiFi (up to 512 kbps), all modern amenities with access to 24/7 fitness centre and swimming pool. For 2 adults and 1 child. Contemporary rooms overlooking beautiful Sahyadri Mountains. This 34 m² / 366 sq.ft. room offers complimentary 1 MB WIFI, all modern amenities, bathtub and enhanced bathroom amenities for your wellbeing. Comfortable accommodation for 2 adults and 1 child.

Superior Room King Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room Twin Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe King bed room with Balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe twin bed room with Balcony

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive room with Bathtub

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe King Room with 01Sofa Cum Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft

Classic Family Room with 02 Queen bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Mountain View Room with King Bed overlooking Sahyadri MountainsNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Mountain View Room with Twin Beds overlooking Sahyadri MountainsNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Pool View Room with King Bed overlooking the infinity pool and lush green lawnsNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Pool View Room with Twin Bed overlooking the infinity pool and lush green lawnsNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior King Bed Room overlooking the thrilling rides of Imagica like Scream Machine & NitroNon contractual photo

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Suite Room with Queen-size bed, Convertible Sofa and Bath TubNon contractual photo

  • Max. number of persons: 5
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

TUBBBY'S BISTRO

Type of cuisine: Bistro

Be spoilt for choice with Tubbby's selection of delectable chocolates, cookies, sumptuous cakes, sandwiches and petit fours. The Tubbby's Bistro is located at the Lobby Level.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square menu is crafted by the selection of the finest ingredients designed perfectly to complement each palate. To set the moods on higher notes our beverage connoisseurs have selected the finest distilled grains and malts from across the globe.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NITRO BAR

Non contractual photo

When all your adventures leave you thirsty, join us at Nitro Bar. Located off the elegant lobby at Novotel Imagica Khopoli, it is a stylish, intimate space that's just right for a quick coffee or relaxed drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLOTZ

Non contractual photo

Enjoy refreshments without ever having to leave your sunlounger in the Zen-inducing atmosphere of the hotel's outdoor pool area. Our poolside bar, Flotz, keeps the cocktails flowing all day long.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Imagicaa Khopoli

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,280 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,265 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Pleasant experience

Customer review rating 4.4/5

Anil S. Families - 30/11/2020 Confirmed reviews ALL

The overall experience of a 2 days stay at Novotel Imagica has been a pleasant one for me and my family. The level of hygiene and sanitation protocol was maintained and followed by the hotel. The staff has been very courteous and efficient, and offered services with politeness. The variety, taste and presentation of the buffet breakfast was excellent. Overall, the hotel and its staff has done well in maintaining their services, given the restrictions and health norms of the current times of the Corona pandemic. It is a safe place to stay.

Awesome stay

Customer review rating 4.4/5

Hemant B. Friends - 30/11/2020 Confirmed reviews ALL

It was great experience at novotel. Stay was relaxing and food was delicious. I have made short video of hotel with my 360 degree camera. If you like to see the video than please let me know.

Good Stay!

Customer review rating 4.4/5

Santoshkumar R. Families - 28/11/2020 Confirmed reviews ALL

It was good! could have been better, if we were living normally (no Covid effect). where all play area, Gym, and swimming pool were not active as per the government guidelines. Would have been much much better.

Dear Mr. R., Thank you for taking the time to share your feedback. We very much appreciate your positive comments regarding your stay at our hotel. It is always a pleasure to receive constructive feedback. We appreciate the concerns shared by you with regards to limited activities / facilities due to COVID / Operational restrictions, however let me assure you that once we are fully functional, I would reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Perfect Leisure Stay

Customer review rating 4.4/5

Meedhund B. Couples - 28/11/2020 Confirmed reviews ALL

Yes, it made our 1st Wedding Anniversary Special. All points in concern to pandemic situation were taken into consideration by all departments. Better room with a more better view would have been appreciated. (Yes we were upgraded but I would advice the reader to reach room no.426 and check the window location) Minibar temperature control should be kept at lower levels, as if a guest like me who prefers only chilled water. It took almost 6 to 8 hours for the chilling of water bottles. Excellent Amenities (Sad to see they were foreign made - China. No matter of discrimination after all its a standard which would be followed by Accor but we do have better brands all over India to go for, example Forest Essentials / Lotus) Bathrobes of smallest size, would request as majority of hotels keep it FREE size. No bath slippers in room only on request.(Completely understand cost efficiency as one of the expensive amenity but can be given a second thought) Very low coverage of Videocon DTH and hardly some channels are subscribed, if you check on channels very sad to see some expensive channels are subscribed and cheaper better channels have been kept off. WiFi frequency is very low and super fluctuating within room, public areas, coffee shop, the garden area next to coffee shop(at South Indian live counter for bkft.)

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team and implement changes as required. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and facilities as highlighted by you in your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Happy stay

Customer review rating 4.4/5

Mandar Business - 26/11/2020 Confirmed reviews ALL

We visited for an event (nissan) , we got Supeprb hospitality. Very helpfull staff. Especially the two guys whu wer present all the time for us in the ballroom..

Dear Mr. Mandar, We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Great Stay, Great Ambience, Great Food and Special Thanks to the real Corona Warriors, the management working tirelessly to keep us all safe.

Customer review rating 4.4/5

Darshak S. Families - 25/11/2020 Confirmed reviews ALL

I loved the experience. One of the best properties. We were exploring the property greens in the dark to get fresh air and I was amazed to not find any mosquitoes there. I was astonished wondering what would be the practice to be able to do so. Awesone experience.

Dear Mr.S., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Dissatisfied

Customer review rating 4.4/5

Ashley R. Business - 25/11/2020 Confirmed reviews ALL

I checked in and went to my room , it was hot, the reception told me that it was set by the management , there were no ceramic cups and had to drink tea in paper cups , so had to buy one from the store down , the television dint work and the list is endless , but I must say the staff was really nice and help full , but as their hands were tied by management rules , they kept apologising , and as I stood by the reception the complains kept coming in , so as I could have stayed I chose to leave , Ashley r.

Dear Mr. r., Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. It is of utmost concern to us that your experience did not meet your expectations; please allow us to express sincere apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

The Stay was Good

Customer review rating 4.4/5

Kamalaksh P. Families - 24/11/2020 Confirmed reviews ALL

The Food was average.

Dear Ms.P., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Good Stay with real good service staff

Customer review rating 4.4/5

Zankhana S. Friends - 24/11/2020 Confirmed reviews ALL

Stayed at Novotel last weekend , we were a group of friends all the COVID 19 norms were well followed and absolutely contact less check in . About the food and beverage the service was excellent specially to attend in terms of serving Jain food . A must mention of “Mr SUMAN BHATACHARYA “made it really a memorable experience with making sure we all were served good food as per our taste and preferences. Thanks for making our trip a memorable one .

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Good stay , tasty food

Customer review rating 4.4/5

Manoj M. Families - 24/11/2020 Confirmed reviews ALL

Overall good experience with this property, housekeeping and frontdesk staff was very courteous , need behaviour improvement in restaurant staff.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Good stay

Customer review rating 4.4/5

Pratik S. Families - 23/11/2020 Confirmed reviews ALL

Overall good experience . But AC is not working properly. In rooms feels like very hot climates . As you have set ac temperature in 24 degree is not worth . It's not comfortable to stay in room with that temperature.

Dear Mr.S., Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Good Stay and Cooperative staff

Customer review rating 4.4/5

Makarand B. Families - 23/11/2020 Confirmed reviews ALL

We have stayed for one night & Despite of COVID 19 situation, we have been got very nice experience. All Staff is very cooperative & polite. Good Hygiene observed.

Dear Mr.B., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli
Customer review rating 4.4/5

Anonymous Friends - 23/11/2020 Confirmed reviews ALL

Given the reopening after the pandemic, the effort on part of the hotel must be applauded. However, the driveway needs to be paved. A better parking arrangement should be made. In these respects, lot can be done.

Dear Mr.M., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli
Customer review rating 4.4/5

Anonymous Families - 21/11/2020 Confirmed reviews ALL

Stay was good but service was not proper In breakfast need to change food quality food served was really not hot too much cold eg. sambhar,poha etc

Dear Mr. J., Thank you for sharing your feedback with us. I truly regret that the food was not upto your liking and I sincerely apologise for he same. I can assure you that your experience was certainly not reflective our usually high standards. I have shared your feedback with the Executive Chef, and we have introduced strong corrective trainings to ensue that our guests’ continue to have great dining experiences with us. Once again I appreciate you sharing your feedback with us, and we sincerely hope that you will give us another opportunity to serve you better in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Diwali Break

Customer review rating 4.4/5

Siddharth M. Families - 19/11/2020 Confirmed reviews ALL

Hello was expecting a lot from my stay at the hotel as it was a outing after a long time. but was not fully satisfied with my stay. The Hotel was not at all flexible with the Check in and Check out times. There was a sturugle to get water in the room after repeated reminders. So over all a very OK outing

Dear Mr.M., Thank you for sharing your most constructive feedback regarding your stay with us, and I sincerely apologize for your experience not meeting your expectations. Our aim and intent has always been to ensure that all employees are totally customer-focused and all guest concerns and requests are handled efficiently. We respect your point of view but kindly allow me to clarify that our Standard check in time is 1400hrs and Departure time is 1100hrs. We are flexible in accommodating an early check in and late departure request but its Subjected to availability. But we deeply regret the inconvenience caused to you. I do hope that you will not allow this experience to blight your opinion of the hotel and will give us another opportunity to serve you better. Sincerely, Imagical Regards, Samit Kazi , General Manager, Novotel Imagicaa Khopoli.

Unpleasant staff behaviour and too complacent

Customer review rating 4.4/5

Ajit T. Families - 18/11/2020 Confirmed reviews ALL

Staff behaviour was extremely bad and ruined the entire holiday experience. Even senior management was too complacent and did not provide help.

Dear Mr. T. We are glad you visited us with your family. However, for the interest and information of our readers, it is important to place certain facts to respond to your feedback. Hotel honored your expired food discount voucher as a special case, however when you wanted us to again use an expired upgrade voucher it was politely denied as per policy. It was unfortunate that 5 of the staff members at various occasion including female staff reported abusive behavior and highly abusive language against them. While our guests remain our top priority and our endeavor is to ensure they have pleasant stay with us, similarly our associate are one the most important part of our culture and standards. Hence, you were met by the General Manager personally with a request to avoid any such abusive verbal interaction with our associates. While we are always happy to serve and showcase best of the hospitality as we are known for, some mutual respect while dealing with each other is highly appreciated. We look forward to serve you again. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Never coming back

Customer review rating 4.4/5

Priya P. Families - 18/11/2020 Confirmed reviews ALL

Bad quality of food, unclean rooms, rooms in bad condition, A/cs not working. part of the stay had to be used to get things fixed in the rooms. no social distancing efforts or practices in place. Very bad service in restaurant, Food quality extremely poor. buffet food availability very low. waited half hour for a live pasta and most food stations were empty. Food refill not done on time Hotel surrounding , gardens in very poor condition, Does not deserve to be called an accor property

Dear Ms. P., I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Dining was not good at all

Customer review rating 4.4/5

Hiren B. Families - 18/11/2020 Confirmed reviews ALL

We visited during Diwali and Hindu new year. Breakfast was repeated on second day majorities of dishes were same . Buffet lunch menu was also not so great though it was a new year and Diwali. Dinning staff was pathetic and unprofessional, specially we had a very bad experience with Mr.Avigyan who was not at all helpful.we complained to manager also about it but he also not took any action about it same side mr. Shubhankar was extremely polite and always on his toes to help guest. Over all experience was not so good.

Dear Mr.B., Thank you for sharing your feedback and for bringing this concern to our notice. Please accept my unconditional apologies for the inconvenience caused to you due to the issues you have shared. Given the area of concern which is guest interaction, which has always been our forte, I am embarrassed to have a poor experience in this area pointed out by you. Your feedback has provided us specific insights about how certain action or words may sometimes be misconstrued in spite of the best intentions, which we will definitely use to evolve the sensitivity and ‘emotional quotient’ training for the team. Also it has provided ample and specific inputs for us to work upon and improve. My team and I are committed to ensure your future experiences are vastly improved. I am confident that if and when you do choose to visit us again, your experience will be vastly improved and it will be our endeavor to prove our commitment to excellence and regain your trust, if you visit us in the future. Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

Good stay with family , most likely think is family room without additional charges

Customer review rating 4.4/5

Rahul M. Families - 18/11/2020 Confirmed reviews ALL

Food was awesome

Dear Mr.m., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Sachin Malhotra General Manager Novotel Imagicaa Khopoli

Very comfortable stay. Spacious and clean rooms

Customer review rating 4.4/5

Priyanka S. K. Families - 18/11/2020 Confirmed reviews ALL

We, a family of 4 traveled to Novotel Imagica last weekend. I asked for a high floor room which was happily provided. Rooms are clean and very spacious. Staff is very friendly and helpful. Surely visiting again soon.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. I am delighted to hear that the hotel and its services exceeded your expectations. Your positive feedback has been shared with the team and it will certainly act as a source of motivation for us. The team at Novotel Imagica Khopoli looks forward to welcoming you back in the near future. Sincerely, Imagical Regards, Sachin Malhotra General Manager Novotel Imagicaa Khopoli.

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