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Novotel Imagicaa Khopoli Hotel

Customer review rating 4.4/5 4,680 reviews

ALLSAFE approved hotel

Novotel Imagicaa Khopoli
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+ 24 Services

Hotel extras

  • Located at India's only International Theme Park - Imagica

  • Largest banqueting venue in the vicinity

  • Dedicated activity and entertainment team at the hotel.

  • Preferred MICE and wedding destination

  • Live in the story, live cartoon character in the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Massage Paying
  • Services for children
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Imagicaa Khopoli

30 31 Sangdewadi
Off Mumbai Pune Express Way
Khopoli Pali Road Khalapur
410203 khopoli
india

Tel: +912192712666

Fax: (+91)21/92712689

Check-in from 14h00

Check out up to 11h00

  • MSRTC :  MUMBAI PUNE KHOPOLI - PALI

  • By plane

    AIRPORT At 75km / 46 miles

  • By plane

    CHHATRAPATI SHIVAJI At 75km / 46 miles

  • By train

    KHOPOLI At 10km / 6 miles

GPS :18.767, 73.280667

Companies

  • BHUSHAN STEEL 3.0 km / 1.0 mi
  • CIPLA 10.0 km / 6.0 mi
  • FIBRE FOILS 5.0 km / 3.0 mi
  • ULTRA DRYTECH 19.0 km / 11.0 mi
  • UTAM GALVA STEEL 7.0 km / 4.0 mi
  • WARTSILA 7.0 km / 4.0 mi

Your meetings and events

Experience meetings at Novotel Imagica which promises the right solution to your every needs. You are the best of our dedicated professional's hand, who takes utmost care of all your conferencing needs.Experience Meetings at Novotel Imagica which promises right solutions to all your need, where dedicated professionals are at their best to take utmost care of all your meeting needs.

Room descriptions and layouts

meeting rooms

From 1 to 260 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Contemporary 28 m² / 301 sq.ft. rooms overlooking beautiful Sahyadri Mountains and offering complimentary WiFi (up to 512 kbps), all modern amenities with access to 24/7 fitness centre and swimming pool. For 2 adults and 1 child. Contemporary rooms overlooking beautiful Sahyadri Mountains. This 34 m² / 366 sq.ft. room offers complimentary 1 MB WIFI, all modern amenities, bathtub and enhanced bathroom amenities for your wellbeing. Comfortable accommodation for 2 adults and 1 child.

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square menu is crafted by the selection of the finest ingredients designed perfectly to complement each palate. To set the moods on higher notes our beverage connoisseurs have selected the finest distilled grains and malts from across the globe.

TUBBBY'S BISTRO

Type of cuisine: Bistro

Be spoilt for choice with Tubbby's selection of delectable chocolates, cookies, sumptuous cakes, sandwiches and petit fours. The Tubbby's Bistro is located at the Lobby Level.

NITRO BAR

When all your adventures leave you thirsty, join us at Nitro Bar. Located off the elegant lobby at Novotel Imagica Khopoli, it is a stylish, intimate space that's just right for a quick coffee or relaxed drinks.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

FLOTZ

Enjoy refreshments without ever having to leave your sunlounger in the Zen-inducing atmosphere of the hotel's outdoor pool area. Our poolside bar, Flotz, keeps the cocktails flowing all day long.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Imagicaa Khopoli

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,680 reviews

TripAdvisor Rating 4.5/5

1,414 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Substandard for a 5 Star property

TripAdvisor rating 1.0/5

PrasannaS209 15/09/2021 TripAdvisor review

I had done a online check-in and it said my keys will be ready when I reach the property. Alas! what if this could be true. When I reached there with my 7 tear old, the desk agent again started the process and had to wait for an hour and half to be checked in. The room as I entered was heavy with stench as if unaired and I immediately call reception. They send room service who accepts the issue and says he will escalate. I get a call from the room service escalation asking me to speak to reception, which I had already done and when he could not connect he promised me a call back. I did not receive any call back for half an hour and I go down to reception and inform Mr. Ibad, ho claims to be the duty manager and he assures me it will be taken care of. When nothing happens I write to the Accor group complaint line and get an email stating they have informed the GM at the property who will look into the matter. Again nada. I decide to check out the next day. And all this to an Accor group member.. The 1 star is for the food and the service in the restaurant which was to standard.

Good stay

Customer review rating 4.5/5

Prashant G. Families - 13/09/2021 Confirmed reviews ALL

Good

Dear Prashant G., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anil Chavan General Manager
Customer review rating 2.5/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

Hotel is not well maintained

Dear Ashok A., Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anil Chavan General Manager

Let down

Customer review rating 2.0/5

Yashwant Families - 13/09/2021 Confirmed reviews ALL

While the location is perfect, we expected a lot more from the hotel in terms of room maintenance and food quality. E.g. we opted for a balcony room but there are no balcony chairs / outdoor chairs. The corridor light was non functional and it was dark outside our room, waterlogged balcony etc. Also we witnessed differential treatment I.e some guest being asked to pay immediately in restaurant whereas for other it was allowed to pay at check out. Further while buffet price was reasonable but individual food pricing was on a higher side. The feedback is to improve your services so that we can plan to visit again and spread a good word about you..

Dear Yashwant P., Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anil Chavan General Manager

Amazing stay with awesome food !!!!

Customer review rating 4.5/5

Kavita Families - 11/09/2021 Confirmed reviews ALL

Really enjoyed my staycation ... amazing staff and service.... special thanks to chef for excellent food enjoyed every meal of my stay at the hotel

Dear Ms.D., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good stay

Customer review rating 4.0/5

Akhilesh J. Couples - 08/09/2021 Confirmed reviews ALL

My stay at hotel for 3 nights 4 days was really good . Staff from house keeping , front office and service at the sqaure restaurant also really helpful. My only concern was food which i was getting from in room dining was not upto mark. I orederd tiramisu from in room dining it was just layered cake with some coffee cream which is not authenticate way to serve it in 5 star hotel . But rest Chinese food was really good at hotel . Me and my partner loved the breakfast buffet.

Dear Akhilesh J., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. We have made a note of your concerns highlighted and have discussed the same with our team to ensure, we deliver our best towards your next stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anil Chavan General Manager

OK stay

Customer review rating 3.5/5

Dr V. K. Couples - 07/09/2021 Confirmed reviews ALL

The stay was just OK, the upgrade provided to a platinum member was not at all satisfactory. The hotel was at 50% occupancy, they could have definitely provided a better room. The room 653 has a black fungus in the bathroom. The 1 st floor lobby restaurant have a funny covid protocol for food, one can eat a pastry but can't have snacks. Evening time food options were only room service which was disgusting. The hospitality in Square was really awesome. And it is for this I compliment the chef and whole staff.

Dear Vinayak K., Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anil Chavan General Manager

Pleasant Stay

Customer review rating 4.0/5

Jigar G. Families - 06/09/2021 Confirmed reviews ALL

We (2 couples + 2 kids) had stayed at Novatel Imegica for 3 nights, starting from 2nd Sep 21 (Room no 712 & 714). Our stay was pleasant and we enjoyed it, however would like to highlight couple of things, which didnt met our expectation. 1) Condition of the road (internal + external) is pathetic !! I can understand that external roads does not comes under your jurisdiction, but even internal road is not maintained. There are no lights on internal road which makes driving very difficult 2) Both the Treadmills in Gym are not working, Due to govt restrictions, swimming pool is not functional, so atleast gym should have been properly functioning, so that guests can spend some time.

Dear Jigar G., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. We have made a note of your concerns, currently the roads externally are being attended and framed, same is with the road internally leading the Hotel. I assure, during your next visit you will see a difference, We regret towards the inconvenience faced at GYM, we are attending to the machines and they will be up and ready at the earliest. Thank you again for sharing your experience, and we are looking forward to welcoming you soon in near future. Sincerely, Anil Chavan General Manager
Customer review rating 4.5/5

Rohit N. Families - 02/09/2021 Confirmed reviews ALL

Enjoyed the family vacation

Dear Mr.N., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Good stay and delicious food

Customer review rating 5.0/5

Amanjot K. Families - 02/09/2021 Confirmed reviews ALL

Extremely well taken care by the team esp Mr Akhtar, Mr Badri, Mr Kishan and Mr Jyotirang. food was amazingly prepared by Mr Sahoo. Very neat and clean.

Dear Mr.K., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Very clean and hygienic stay, àwesome food

Customer review rating 4.5/5

Anonymous Families - 31/08/2021 Confirmed reviews ALL

We enjoyed our stay with comfortable rooms, supportive staff and quick services. Buffet spread is outstanding 10stars for taste and quality.

Dear Ms.S., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Nice place

TripAdvisor rating 4.0/5

697sammy 31/08/2021 TripAdvisor review

I went with my family and both the parents. The place is neat and clean, overall hygiene standards are good, the service staffs has attributes and attitude towards the hospitality standard, the kitchen staffs are also courteous specially the chef Sahu, and Ofcourse Suman from the service team, the food is really good specially the breakfast buffet which actually made our stay worth.

Dear Guest, Thank you for your feedback and I am elated to hear that you liked the hotel and our services. Your positive feedback has been shared with the team and it will indeed act as a source of motivation for everyone. The team at Novotel Imagica Khopoli looks forward to welcoming you back in the near future. Imagical regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli.

hospitable staff, average upkeep

Customer review rating 4.0/5

K V. N. Solo - 30/08/2021 Confirmed reviews ALL

hygienic fresh food. no optional milk for vegan like soy, almond, cashew.. hospitable young staff. bathroom had issues. water gradient in bath area slopes away from gutter resulting in stagnant water which creates foul smell. foot light before the bathroom doesn't have a switch to control.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. Your appreciation about our staff has been humbly received. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. I have shared your feedback with the Chief Engineer and have taken necessary actions on the upkeep and maintenance suggestions to ensure that our valued guests enjoy very pleasant stays with us. Also, with regard to the food , Our Executive Chef is already informed to revisit our menus. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Worst stay ever

Customer review rating 0.5/5

Jimesh Families - 30/08/2021 Confirmed reviews ALL

Never go in novotel its wrost then ever

Good stay

Customer review rating 5.0/5

Anonymous Families - 29/08/2021 Confirmed reviews ALL

It was a good experience even though many things were non operational due to Covid

Dear Dr.G., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Kajol. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

good break from hustle and bustle

Customer review rating 2.5/5

Anand D. Families - 28/08/2021 Confirmed reviews ALL

Property is nice but there were no directions on the main mumbai pune expressway. Property is nice with game zone for kids however due to covid some of the amenities were not available (this was informed in advance). The food was passable nothing much to complain about, buffet was not as lavish as expected. Staff is polite and helpful

Good stay

Customer review rating 4.5/5

Anil S. B. Families - 28/08/2021 Confirmed reviews ALL

Stayed for 1 night at Novotel Imagica Khopoli. Areas of improvement Please provide sign board to the property. No signs to reach the property. Had to pay toll twices and had pay penalty to traffic officer in order to avoid drive 46 km extra as there was no u turn on express highway. Lots of potholes are there on the road approaching property. No outdoor activity as trekking was cancelled as less participatant

Dear Mr.B., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Further to your feedback regarding the signage, same has been escalated to the Marketing team to implement the same with immediate effect to avoid issues of this nature in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Great Experience

Customer review rating 5.0/5

Chaitanya Couples - 26/08/2021 Confirmed reviews ALL

...

Dear Mr.S., We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

Amazing getaway for family

TripAdvisor rating 4.0/5

mumbaikar28 12/08/2021 TripAdvisor review

We had a great weekend at Novotel. It is specifically a good place for family with kids. Due to pandemic though some activities were closed, they had loads of things for kids. The breakfast spread was good but both the restaurants were packed. Some steps to be taken to avoid this. The deluxe room with king bed and sofa cum bed was very comfortable for family of 3. One suggestion to add some more vegetarian dishes in the menu

Dear Guest, I am hearteously thankful to you for this wonderful review at Trip Advisor. Novotel Imagicaa has a vision to ensure that our guests are well protected and taken care of with extreme safety measures. We have ALL- Safe Officer dedicated 24*7 at our property who takes care of proper sanitization, temperature checks, and medicals of the team and the guests. I will brief the ALL-Safe Officers to remedy the same from immediate effect. Your suggestion about our food has been carefully noted by our Executive Chef. We thank you for your patronage towards Novotel Imagica Khopoli, and we hope your next visit will be even more pleasant. Imagical Regards, Anil Chavan, General Manager, Novotel Imagicaa Khopoli.

Awesome Expirience

TripAdvisor rating 5.0/5

bjain78 Business - 09/08/2021 TripAdvisor review

Good Hospitality, good rooms, good staff, good food. Every thing is good. I frequently travel to this place and stay in Novotel. Without fail best hotel in the area. Most recommended. Only road conditions need to be improved.

Dear Guest, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation will encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

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