The Park Lane Hong Kong - A Pullman Hotel

Customer review rating 4.3/5 11,522 reviews

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The Park Lane Hong Kong - A Pullman Hotel
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+ 23 Services

Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Jogging track (Nearby)
Business services
  • 22 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay
 hong kong
hong kong sar, china

Tel: +85222938888

Fax: (+852)25767853

Check-in from 14h00

Check out up to 12h00

  • CITY FLYER :  A11 VICTORIA PARK

  • MTR :  ISLAND LINE CAUSEWAY BAY

  • By plane

    HONG KONG INTL At 40km / 24.85 miles

GPS :22.281154, 114.186267

Companies

  • APPLE 1.2 km / 0.75 mi
  • BAYER 1.9 km / 1.18 mi
  • BMS 0.09 km / 0.06 mi
  • CITIC GROUP 2.4 km / 1.49 mi
  • CITIGROUP 3.6 km / 2.24 mi
  • COFCO 0.5 km / 0.31 mi
  • COLGATE 0.5 km / 0.31 mi
  • ELI LILLY 0.09 km / 0.06 mi
  • GOLDMAN SACHS 3.6 km / 2.24 mi
  • HSBC 3.2 km / 1.99 mi
  • KERING 0.5 km / 0.31 mi
  • LVMH 5.7 km / 3.54 mi
  • PWC 0.5 km / 0.31 mi
  • WAL-MART 0.09 km / 0.06 mi
Companies

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.

Room descriptions and layouts

22 

meeting rooms

From 1 to 311 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Soundproof

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

SUPERIOR ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 1 Queen Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 1 Queen Size Bed, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM PULLMAN ROOM, 1 Queen Size Bed, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Views: Harbour view, Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

PREMIUM PULLMAN ROOM, 2 Single Size Beds, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Wireless internet in your room
  • High speed internet

FAMILY ROOM, 2 Queen Beds or 1 Queen Bed, 1 Single Bed and 1 Sofa Bed. City view

  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM FAMILY ROOM, 2 Queen beds or 1 Queen bed, 1 single bed and 1 sofa bed. Park View

  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, High Floor with City View

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, Victoria Harbour or Park View

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)
Rooms

Our restaurants and bars

SKYE

Type of cuisine: French

Urbane in décor, SKYE creates an air of elegance while showcasing the electrifying views of Hong Kong's skyline. In a class of its own, SKYE highlights a contemporary French menu and creative cocktails set to take your breath away.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBB & FLOW

Type of cuisine: International

An ultra-chic, art and design-inspired all-day-dining lobby lounge offering gourmet coffee, craft cocktails, fresh pastry and an extensive, delectable food menu. . Artist playground with specially commissioned artworks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLAYT

Type of cuisine: International

A playful, cosmopolitan all-day-dining restaurant with an innovative buffet concept and à la carte menu, offering local Cantonese classics and international gourmet delights. Highlights include freshly made pizza and tandoori from a wood-fired oven.

Lunch

06:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE ROOFBAR

Non contractual photo

An outdoor deck dominated with an illuminating oblong bar offering mesmerizing views of Victoria Harbour and Victoria Park, serving sophisticated cocktails created with artisanal spirits and impressive snacks. An in-house DJ performs every night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,522 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,579 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Bug bite + Spoil Salmon @ PLAYT

Customer review rating 0.5/5

Kt Families - 20/02/2021 Confirmed reviews ALL

My leg was bitten by flea after staying at your hotel and the Salmon I consumed at PLAYT is not in great condition that caused me diarrhea

In-room dining is disappointing

Customer review rating 2.0/5

V Couples - 20/02/2021 Confirmed reviews ALL

The room is quite old, especially the bathroom, but this is expected. We ordered in-room dining for breakfast and dinner. For breakfast, the bread basket for two only carried two croissants and two pastries. They were all cold and hard. For dinner, the nachos we ordered were just slightly warm in the middle and cold at the outside. There weren’t a lot of cheese or beef that I felt like I’m just eating a pack of Doritos. The pizza we ordered tasted badly, just like those frozen ones you buy from the supermarket. The food was definitely not worth its price.

Dear V, Thank you for sharing your review with us. We are sorry to learn that your In-room dining experience did not meet your satisfaction. Your feedback has been shared with our Food & Beverage Manager to ensure we deliver the best quality of culinary experience to our guests. We truly appreciate the time you have taken to provide us with valuable feedback which we rely on to learn and improve to continuously strive for excellence. We look forward to welcoming you again in the near future. Sincerely, Guest Experience Manager

Good stay

Customer review rating 5.0/5

Rebecca C. Families - 19/02/2021 Confirmed reviews ALL

It’s great experience for my stay. Only one comment for your hotel...training for the staff. At PlayT, when my son took up the pepper container on the table, the pepper fell down from the bottom of the pepper container. It’s not close the container properly. Next, when I took the food from food table, I heard two staff was talking about the kid who burnt the bread from the toaster. I ensured both of them realized I was next with them but they still discussed the guest. Anyway, it’s good experience for my stay.

Well located, excellent service

Customer review rating 4.0/5

Christine C. Families - 18/02/2021 Confirmed reviews ALL

A little disappointment on the rather late check in time at 6.30pm. It was not ideal but it’s ok because I can feel the staff did try their best and trying to compensate us. Service is good. The hotel management can do better.

well located, in the cbd

Customer review rating 3.5/5

Nana Couples - 18/02/2021 Confirmed reviews ALL

the arrangement was good though a lof of guests during the stay; the hotel is a bit of old style rooms

so far okay...... but ......

Customer review rating 3.5/5

Cindy L. Couples - 18/02/2021 Confirmed reviews ALL

I was booking from K-look. There mentioned that check-in can be 12:00 n.n That's why I chooses Park Lane. It is because I wanna decorate the room for a surprised boyfd. When I arrived around 12:15. The reception said that not available for me check-in . Those room still clearing. I can be check-in after 14:00. It was destroyed my planning. so sad.

Not satisfactory

Customer review rating 0.5/5

C. S. M. Couples - 18/02/2021 Confirmed reviews ALL

Not comfortable at all

Dear Ms C., Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please accept our sincerest apologies. Rest assured that your feedback on the aspects of the room is duly noted and has shared with respective Heads of Department to review for improvement. Again, we truly appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Candice Wong’s Valentine Stay

TripAdvisor rating 4.0/5

candicewong828 18/02/2021 TripAdvisor review

Though long queue of Valentine, family members and I were taken well by your collleagues. Especially Keith served us diligently. Perhaps you should think of another way of speedy checkin on the next event. Anyway, the stay was very good.

Dear candicewong828, Thank you for sharing your positive review with us. We are glad to know that you and your family had an enjoyable stay and that Keith was able to provide you a smooth check-in process. We appreciate your feedback and will strive to continuously improve the quality of our services. We look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

In room dining service is good

Customer review rating 4.0/5

Fiona L. Couples - 17/02/2021 Confirmed reviews ALL

Check in time was not good on Feb 14 2021. However I have already on line Pre Register before 3 days . But I also need to waiting one hour on that day

A fantastic journey with Pullman

Customer review rating 4.0/5

Elmo F. Couples - 17/02/2021 Confirmed reviews ALL

I celebrated Valentines Day here! The receptionist helped us to arrange the room with the view of Victoria Harbour. However, the facilities are little bit old. It would be great of they can provide more delicacies for breakfast buffet (but I totally understand that due to a huge amount of visitors atm!) Keep it up!

Good stay however....

Customer review rating 3.5/5

Anonymous Couples - 17/02/2021 Confirmed reviews ALL

Room cleaniness and service are as good as always. However, the check in requires significant improvement to deal with the busy days like 14 Feb. The long queue started as early as 3 (probably ealier) and after waited and waited till 6 to queue but still require significant waiting in the queue. Suggest to consider app check-in to simply the process and thus shorten the time to wait. It maybe once a year thing but worth some thoughts to avoid damanging the whole experience.

Good Service but bad TV

Customer review rating 3.5/5

Cyrus Couples - 17/02/2021 Confirmed reviews ALL

Amazing check-in arrangement by Vanessa. We’ve dialled and inquired about the staycation package before. Vanessa recommended we could do check-in before 12 and she would get our room ready. We saw that the lobby was packed for the whole afternoon when we passed by. It was really nice of her as we had our Valentines’ Day plan on that day and we saved a lot of time of queuing up in the lobby. Overall experience was joyful. Art jamming was so much fun. Service was super great during our stay. Staff are so nice and polite. One thing we were disappointed about was the TV screen pairing function. We experienced connection problems no matter we used an Android phone or an iPhone. We saw glitches from the screen and the video was not synchronised with sound. We understand that it must be a very busy holiday. Thanks for the wonderful service. And wish you all a happy new year!

Perfect Package, Smooth and well thought of plannings

Customer review rating 5.0/5

Nelson Couples - 17/02/2021 Confirmed reviews ALL

Other than the check-in queue that possibly took 40 mins, Valentine's day, possible understaff, and a great package, I won't whine about it. The food was great, the services were great. It's very well managed under such high bookings, everything is served on time. There were hiccups over my booking initially, when the package stated bathtubs & I was later informed there were none, but, in the end Akita from reservations arranged to address my concerns, and arranged the service to be provided as advertised in the website.

Location is good, we had wonderful time

Customer review rating 4.5/5

C. Couples - 17/02/2021 Confirmed reviews ALL

Room was good but it took too long to check in

Good Stay, but Long Queuing Time

Customer review rating 4.5/5

Phoebe H. Couples - 17/02/2021 Confirmed reviews ALL

We checked in on 14 Feb and there was a long queue. We waited for around 1 hour. It would be great if more counters could be opened for registration. The afternoon tea was nice with free flow of drinks. The room is cozy and large, very satisfied.

service at par

Customer review rating 2.5/5

Paul Couples - 17/02/2021 Confirmed reviews ALL

no wine glass,plates n folk, no tea bags nor coffee machine do not live up w hotel description

Dear Paul, Thank you for taking the time to provide us with feedback in regards to your recent stay. We are sorry to read that your experience was not up to your expectations. At Pullman, we always strive to ensure only the best possible stay for our valued guests. Rest assured your feedback has been taken into account for us to constantly assessing and improving our services and facilities to enhance future experiences. We truly hope that you will allow us another opportunity to better serve you in the future. Sincerely, Guest Experience Manager
Customer review rating 3.5/5

Ms Couples - 17/02/2021 Confirmed reviews ALL

⭕️Long waiting time but offer late check out ❌provide take away box instead of room service during dinner period

Very good experience

Customer review rating 4.5/5

Yvonne Couples - 17/02/2021 Confirmed reviews ALL

Nice room with a view, nice renovation. Very impressive room dining experience - the Valentines dinner was so tasty and pretty!

Under Capacity for Crowd

Customer review rating 2.5/5

Andrew Couples - 17/02/2021 Confirmed reviews ALL

Overall experience is unpleasant : super long queue for checking in, executive lounge arrangement with limit of 1.5 hr (which is not mentioned at the time of booking nor follow up communications due to Gov policy), cold sunny side up eggs served in breakfast, dried scrambled eggs... but the room and all hardware were in very good condition.

Dear Andrew, Thank you for taking the time to share your review with us. We are sorry to learn of your unpleasant experiences, please accept our sincere apologies for any shortfall and inconveniences caused to you during your stay. It is through communication such as yours that we are able to monitor and improve services for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

A Nice and Enjoyable Stay

Customer review rating 4.0/5

Samuel I. Friends - 17/02/2021 Confirmed reviews ALL

We are celebrating the Valentine’s Day this stay! The check-in process is smooth and fast! The in-room setting is sweet and worth to have a big hands! The dining arrangements for breakfast and afternoon tea is okay but seems to be too packed and not relaxing enough! The only negative point will be the Art Jamming Class as no instructor is available and that cannot be classified as CLASS! At least should have a instructor giving tips and tricks for participants! Overall it is a nice stay!

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