The Park Lane Hong Kong - A Pullman Hotel

Customer review rating 4.3/5 11,874 reviews

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The Park Lane Hong Kong - A Pullman Hotel
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+ 23 Services

Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Jogging track (nearby)
Business services
  • 22 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay
 hong kong
hong kong sar, china

Tel: +85222938888

Fax: (+852)25767853

Check-in from 14h00

Check out up to 12h00

  • CITY FLYER :  A11 VICTORIA PARK

  • MTR :  ISLAND LINE CAUSEWAY BAY

  • By plane

    HONG KONG INTL At 40km / 24.85 miles

GPS :22.281154, 114.186267

Companies

  • APPLE 1.2 km / 0.75 mi
  • BAYER 1.9 km / 1.18 mi
  • BMS 0.09 km / 0.06 mi
  • CITIC GROUP 2.4 km / 1.49 mi
  • CITIGROUP 3.6 km / 2.24 mi
  • COFCO 0.5 km / 0.31 mi
  • COLGATE 0.5 km / 0.31 mi
  • ELI LILLY 0.09 km / 0.06 mi
  • GOLDMAN SACHS 3.6 km / 2.24 mi
  • HSBC 3.2 km / 1.99 mi
  • KERING 0.5 km / 0.31 mi
  • LVMH 5.7 km / 3.54 mi
  • PWC 0.5 km / 0.31 mi
  • WAL-MART 0.09 km / 0.06 mi
Companies

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.

Room descriptions and layouts

22 

meeting rooms

From 1 to 311 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Soundproof

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

SUPERIOR ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 1 Queen Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 1 Queen Size Bed, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM PULLMAN ROOM, 1 Queen Size Bed, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Views: Harbour view, Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

PREMIUM PULLMAN ROOM, 2 Single Size Beds, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Wireless internet in your room
  • High speed internet

FAMILY ROOM, 2 Queen Beds or 1 Queen Bed, 1 Single Bed and 1 Sofa Bed. City view

  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM FAMILY ROOM, 2 Queen beds or 1 Queen bed, 1 single bed and 1 sofa bed. Park View

  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, High Floor with City View

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, Victoria Harbour or Park View

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)
Rooms

Our restaurants and bars

SKYE

Type of cuisine: French

Urbane in décor, SKYE creates an air of elegance while showcasing the electrifying views of Hong Kong's skyline. In a class of its own, SKYE highlights a contemporary French menu and creative cocktails set to take your breath away.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBB & FLOW

Type of cuisine: International

An ultra-chic, art and design-inspired all-day-dining lobby lounge offering gourmet coffee, craft cocktails, fresh pastry and an extensive, delectable food menu. . Artist playground with specially commissioned artworks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLAYT

Type of cuisine: International

A playful, cosmopolitan all-day-dining restaurant with an innovative buffet concept and à la carte menu, offering local Cantonese classics and international gourmet delights. Highlights include freshly made pizza and tandoori from a wood-fired oven.

Lunch

06:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE ROOFBAR

Non contractual photo

An outdoor deck dominated with an illuminating oblong bar offering mesmerizing views of Victoria Harbour and Victoria Park, serving sophisticated cocktails created with artisanal spirits and impressive snacks. An in-house DJ performs every night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,874 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,619 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good Service

TripAdvisor rating 4.0/5

tobytobyto 08/04/2021 TripAdvisor review

All staff are very good and helpful. The room is quite big but the view is not good. I am very surprise that the television have airplay (iphone can share screen to TV) but it have some defective pixel.

above average

Customer review rating 4.0/5

Kevin Families - 07/04/2021 Confirmed reviews ALL

check in almost 45mins. 15 mins queue time for breakfast entry change white wine instead of red

Well located

Customer review rating 4.0/5

Crystal Couples - 06/04/2021 Confirmed reviews ALL

I celebrated my 3rd anniversary with my partner and we were pleased with the banner " Happy Anniversary" when we entered our room, attached with macaroons, a bottle of red wine and some chocolate.

Wonderful experience

Customer review rating 5.0/5

Ms C. Couples - 06/04/2021 Confirmed reviews ALL

Nice arrangement and kindness staffs, surprising room decoration and the heart-intended card for our anniversary. The staycation promotion package is value for money, beverage including tea, dinner and cocktails, delicious and exquisite

Staff who cares about customer

Customer review rating 4.5/5

Annie Families - 06/04/2021 Confirmed reviews ALL

My girl and I would like to enjoy a relaxing weekend. When we tried to check-in, we realised there were loads of people checking in. As a Accor member, we had another check-in counter. After expressing our wish that we wanted to enjoy a quiet holiday, the staff put us into a room that is far away from the family room. We enjoyed the break very much. Thanks.

hotel good

TripAdvisor rating 4.0/5

ccln24 06/04/2021 TripAdvisor review

hotel location is good located at Causeway Bay, many department stores near the hotel, and many restaurants also need the hotel, also have so many options for the good outside the hotel, over all the hotel services are good, no need spend so many time to do the check in and check out, but room cleanliness is not so good

Good stay

Customer review rating 4.0/5

Nono C. Solo - 05/04/2021 Confirmed reviews ALL

Comfortable

Room not clean

Customer review rating 2.5/5

O Families - 05/04/2021 Confirmed reviews ALL

The new deco is good but the cleanliness of room is less than satisfactory. There is bad smell and the humidity of the room made the stay very uncomfortable. Choice of food in breakfast is not too good. Check in took so long. The kid activities are fair.

Friendly staff and fun art jamming

Customer review rating 3.5/5

Kristen Couples - 05/04/2021 Confirmed reviews ALL

Staff is very friendly and helpful, nice arrangement on art jamming class. Room is clean and tidy.

Good stay

Customer review rating 4.5/5

Anonymous Couples - 05/04/2021 Confirmed reviews ALL

I was having a staycation during Easter in your hotel, I like the way how u guys welcomed us: staff are very polite and nice, red wine and chocolate in our room, and I really like the card with calligraphy and the drawings :) The dinner was good too and the view of our room is nice, enough sunlight, it was a good stay :)

Good location, good service

Customer review rating 4.5/5

Tc Families - 05/04/2021 Confirmed reviews ALL

Overall acceptable

A satisfactory stay

Customer review rating 3.5/5

C. Families - 05/04/2021 Confirmed reviews ALL

- In-Room decoration and facilities are very good - Housekeeping staff are helpful - Gym is excellent - The only issue is about the front desk, which the process should be improved to shorten customer's waiting time for check in and check out. When check in, customer can utilize their waiting time to complete some paperworks instead doing this at counter, which lengthen the whole process. Front desk has a big need to improve process efficiency to shorten customer waiting time.

everything excellent, such as room, dining

Customer review rating 4.5/5

Vera C. Families - 05/04/2021 Confirmed reviews ALL

Excellent service in food & beverage and housekeeping, such as fast, clean, very good on dinner buffet. good idea on easter egg Art jamming as in the individual room.

Spacious Room, Good Facilities but Poor Hospitality at the Restaurants

Customer review rating 4.0/5

Aw Couples - 05/04/2021 Confirmed reviews ALL

Booked two nights stay at the Suite over the weekend. We were greeted by front desk staff Cindy at the priority counter, who was extremely friendly and helpful. We enjoyed the big spacious room, big fancy bathtub and nice view overlooking the victoria park and part of the victoria harbour. The Suite comes with Executive Lounge access, where we enjoyed complimentary afternoon tea and cocktails in pleasant environment at the Lounge (on weekends) and at Ebb and Flow (on weekdays). However, restaurant service was disappointing. 1) As expected, buffet breakfast at Playt on a Sunday morning was busy packed with other staycation guests. While I understand staff was busy removing empty or used plates from guests’ table, we could feel nothing but rudeness when we encounter staff approaching, quickly seizing our plates on the side without checking with us if they’re still needed. There were once I had my utensils and one last bite of food on my plate, the staff was staring at me as if I was not cooperative, I had to quickly removed my utensils myself and let her seize my plate. What added to the busy environment of busy guests, was the noise coming from the dirty dish cart, where staff placed all used dishes and returned to the kitchen. The sounds of dishes clashing into each other reminds me of the time I had meals at traditional Chinese restaurants, and impacting my overall impression of the restaurant. 2) As the Executive Lounge was closed on weekdays, we had our complimentary afternoon tea at Ebb & Flow with our bags and hand luggage before checking out. As we were about to finish the complimentary afternoon tea, we decided to look up at the menu for additional order at our own expense. All four staff seemed to be hesitant to approach us as we waved for service, they acted surprise when we asked for a menu, and when we tried to place order. As we were done with the complimentary afternoon tea, a staff came over and rudely say “食夠喇何” and started to remove our utensils before we even get to reply her. We had to stop her by telling her we ordered additional food, she said “oh” and left without expressing any apologetic gestures. To us, what she said was “難聽過粗口”, we were treated as if we were taking advantages of your services, when we actually paid for the room and it’s accompanying services. If that’s the attitude that comes with the complimentary food and services, perhaps your company should consider stop providing such services, because instead of leaving your guests a positive impression, it was extremely unpleasant to us. Our stay started off great but sadly ended on a bad note.

Adequate experience

Customer review rating 3.0/5

Pillow60 Couples - 04/04/2021 Confirmed reviews ALL

The location of the hotel is excellent and the lobby looks very trendy. Unfortunately, the renovation in the rooms were inadequate. I was told the floors I stayed in were renovated but the doors were obviously dated (the colour, the texture, the knob). It kinda clashes with the overall setting of the room. Rooms were a bit humid as we enter. The bathroom is located on a platform S. elderly had to be extra cautious when she enter or leave. Other than that, the bed is comfortable, tv works well, the drainage and water pressure are satisfactory.

Dear Pillow60, Thank you for choosing to stay with us and for providing us with feedback. At Pullman, guest satisfaction is always our priority, rest assured your feedback is taken on board to make the improvement. We truly valued your feedback greatly for us to constantly monitor and assessing our quality of services and facilities to enhance guests' future experience. Please do not hesitate to contact us directly to ensure you both a much-enhanced experience on your return visit in the future. Sincerely, Guest Experience Manager

goodlocation

Customer review rating 4.0/5

Ya M. Couples - 04/04/2021 Confirmed reviews ALL

good location

good

Customer review rating 5.0/5

Shuyuan Business - 04/04/2021 Confirmed reviews ALL

i want to thank everyone for helping me during the stay. The door man Sony actually helps me to pay the taxi when I arrive hk with no cash.

Great staycation experience

Customer review rating 4.5/5

Owen Couples - 03/04/2021 Confirmed reviews ALL

Friendly staff, nice food, clean room with great view.

Very good stay with very good peformace by the hotel staff.

Customer review rating 4.5/5

Hc Couples - 03/04/2021 Confirmed reviews ALL

This is my first time to visit Park Lane Hotel, the first impression was very "fashion" and felt very comfortable by the design. The hotel room was quite big and clean, although it's not a harbour view but still made me feel very relax while sitting on the chair next to the "big" window. However, there was only one thing which I do have comment on it....which is the litter bin inside the washroom.....really not user friendly especially during this pandemic period, hope the hotel management could have a look on this issue. Breakfast, afternoon tea...dinner, all of them were good and served by very nice staff there. Lastly, I would like to say special thank you to Mr. Leo who assist me starting from my first step to this hotel as he was working at the front desk at that time. His professional performance made me felt confident to stay at Park Lane.

Good services and food is tasty.

Customer review rating 4.5/5

A W. Couples - 02/04/2021 Confirmed reviews ALL

The staff we contacted during our stay are all friendly and provided good services which made our stay a memorable one.

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