The Park Lane Hong Kong - A Pullman Hotel

Customer review rating 4.3/5 10,372 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Park Lane Hong Kong - A Pullman Hotel
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+ 22 Services

Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Business services
  • 22 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay

hong kong
hong kong sar, china

Tel: +85222938888

Fax: (+852)25767853

Check-in from 14h00

Check out up to 12h00

  • CITY FLYER :  A11 VICTORIA PARK

  • MTR :  ISLAND LINE CAUSEWAY BAY

  • By plane

    HONG KONG INTL At 40km / 24.85 miles

GPS :22.281154, 114.186267

Companies

  • APPLE 1.2 km / 0.75 mi
  • BAYER 1.9 km / 1.18 mi
  • BMS 0.09 km / 0.06 mi
  • CITIC GROUP 2.4 km / 1.49 mi
  • CITIGROUP 3.6 km / 2.24 mi
  • COFCO 0.5 km / 0.31 mi
  • COLGATE 0.5 km / 0.31 mi
  • ELI LILLY 0.09 km / 0.06 mi
  • GOLDMAN SACHS 3.6 km / 2.24 mi
  • HSBC 3.2 km / 1.99 mi
  • KERING 0.5 km / 0.31 mi
  • LVMH 5.7 km / 3.54 mi
  • PWC 0.5 km / 0.31 mi
  • WAL-MART 0.09 km / 0.06 mi
Companies

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.

22 

meeting rooms

From 1 to 311 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Soundproof

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

SUPERIOR ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 1 Queen Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 1 Queen Size Bed, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM PULLMAN ROOM, 1 Queen Size Bed, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

PREMIUM PULLMAN ROOM, 2 Single Size Beds, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet

FAMILY ROOM, 2 Queen Beds or 1 Queen Bed, 1 Single Bed and 1 Sofa Bed. City view

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM FAMILY ROOM, 2 Queen beds or 1 Queen bed, 1 single bed and 1 sofa bed. Park View

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, High Floor with City View

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, Victoria Harbour or Park View

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)
Rooms

Our restaurants and bars

EBB & FLOW

Type of cuisine: International

An ultra-chic, art and design-inspired all-day-dining lobby lounge offering gourmet coffee, craft cocktails, fresh pastry and an extensive, delectable food menu. . Artist playground with specially commissioned artworks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE

Type of cuisine: French

Urbane in décor, SKYE creates an air of elegance while showcasing the electrifying views of Hong Kong's skyline. In a class of its own, SKYE highlights a contemporary French menu and creative cocktails set to take your breath away.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLAYT

Type of cuisine: International

A playful, cosmopolitan all-day-dining restaurant with an innovative buffet concept and à la carte menu, offering local Cantonese classics and international gourmet delights. Highlights include freshly made pizza and tandoori from a wood-fired oven.

Lunch

06:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE ROOFBAR

Non contractual photo

An outdoor deck dominated with an illuminating oblong bar offering mesmerizing views of Victoria Harbour and Victoria Park, serving sophisticated cocktails created with artisanal spirits and impressive snacks. An in-house DJ performs every night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,372 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,443 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

First staycation experience

Customer review rating 4.3/5

Bnb Couples - 20/09/2020 Confirmed reviews ALL

Love our first staycation experience at the hotel. Staff are all so professional and friendly. Love the free cooking class, the arrangement was wonderful, great idea to spend some time at the hotel and we had fun. Good with flexible check-in and check-out times. Will definitely consider to stay here again in the future.

Comfortable Stay

Customer review rating 4.3/5

Christy L. Couples - 20/09/2020 Confirmed reviews ALL

The room is nice with comfortable bed and pillows. Nice view from the window. But I have expected a bathtub in the room but there was only a shower. Overall, the staff was helpful and friendly. Restaurants services, food and drinks are good as usual.

Birthday celebration

TripAdvisor rating 4.5/5

xxxxlalaxxxx 20/09/2020 TripAdvisor review

It's sweet that hotel had upgrade our room to premium deluxe room with park & harbor view and wrote us a birthday card with a box of macaroon. I booked a birthday cake at SKYE it's great that they can arranged to deliver the cake to our room. We also have great time at SKYE for our birthday dinner & the next day lunch. The check in staff had arrange late check out for us then we no need to rush for our lunch & tea time on day of check out. Very friendly and nice services.

Dear xxxxlalaxxxx, Thank you for taking the time to share your experience on TripAdvisor Community. We are glad to hear that you had such a great time and enjoyed the special touches that we had prepared for the birthday celebration. Your recommendation is the best recognition for the team. It is our hope to have the opportunity to welcome you back again in the near future. Sincerely, Luc Bollen General Manager

Good stay

Customer review rating 4.3/5

D Couples - 18/09/2020 Confirmed reviews ALL

Friendly staff and good service. Nice food and cocktails at lounge. Cocktail class was fun.

good stay

Customer review rating 4.3/5

L. C. M. Families - 17/09/2020 Confirmed reviews ALL

good

A staycation which was much better than expected

Customer review rating 4.3/5

Y. C. F. E. Couples - 16/09/2020 Confirmed reviews ALL

Nice staff, nice room, good hospitality and service. In all, the value for money.

good value for money

Customer review rating 4.3/5

Queenie Y. Families - 15/09/2020 Confirmed reviews ALL

i and my family (all together 3 people) had a staycation at Park Lane during the weekend. this was our first time staying in the hotel and we were amazed by the amicable services received. our room was spacious and clean, with a pleasant greenery view overlooking the victoria park. the bed was comfortable and the blanket was soft and warm. only if the pillows could be a bit harder, then it would have been perfect!

Poor afternoon tea, poor dinner set at skye

Customer review rating 4.3/5

Winnie Couples - 15/09/2020 Confirmed reviews ALL

I was paying extra to get the package upgrade, but my room was small and without bathtub. The afternoon tea at the lounge only serve 1 kind of scones and 1 kind of mini cupcake, that failed my expectation from the hotel exclusive lounge. The set menu from the package was small and salty in everything....overall the experience was disappointing.

Dear Winnie, Thank you for your review of your recent stay at our hotel. We are sorry that your experience did not entirely meet your expectations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Rest assured that your feedback has been shared with respective Heads of Department to enhance guests' future experience. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Good service good package value for money!!

Customer review rating 4.3/5

Anonymous Friends - 14/09/2020 Confirmed reviews ALL

Friendly staff to find my lost item and returned it back to my room! Free class to attend in the staycation package and the room is big enough for celebration for a few ppl! Extremely convenient location!

well located

Customer review rating 4.3/5

Lily W. Solo - 14/09/2020 Confirmed reviews ALL

you got we located, but room cleaning need improving. I found my pillow is terribly dirty on Sept., 11. I called to the supervisor of room service dept., unfortunately she didn't say sorry and insisted it's impossible. I told her it was real dirty spot on the pillow in front of her face.

Dear Ms W., Thank you for taking the time to share your review with us. Whilst we are glad to hear you enjoyed our convenient location, your feedback about the room cleanliness is of great concern to us. Please accept our sincere apologies and rest assured that we have addressed the problem to ensure our usual high standard of services is maintained at all times. We very much appreciate your comments which allow us to closely monitor our services and facilities to enhance guests' future experience. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Excellent Stay

Customer review rating 4.3/5

Amy T. Couples - 14/09/2020 Confirmed reviews ALL

I stayed at the Park Lane hotel for 6 weeks, two of which was under quarantine. The staff was very friendly and helpful. Once we were out of quarantine I really enjoyed the proximity to Victoria Park and surrounding shops.

Customer review rating 4.3/5

Leslie C. Solo - 21/08/2020 Confirmed reviews ALL

Very good services for my 14 day quarantine staying at the hotel

Dear Mr C., Thank you for the kind review of our hotel! We are glad that you enjoyed every aspect of your stay. It is reviews like this one that our staff work so hard for, rest assured your comments will be shared with the team. We look forward to having you back again in the near future. Sincerely, Guest Experience Manager

Old decoration

Customer review rating 4.3/5

Chun H. T. Families - 19/08/2020 Confirmed reviews ALL

The location is convenience, where is near to Causeway Bay MTR Station. But the decoration of the room is too old, which cause the room is being wet. Therefore, I hope the hotel should plan the refurbishment.

Dear Mr. T., Thank you for taking the time to share your review with us. While we are glad to know that you enjoyed our convenient location, we are disappointed to learn that our Premium Deluxe room did not fulfil your expectations. Please rest assured that your feedback on the aspects of the room is duly noted for improvement and your room preference has also been recorded. We truly appreciate your sharing your concerns as it allow us to closely monitor our services and facilities to enhance guests experience. It is our hope that you will give us the opportunity to better serve you on your future stay with us. We look forward to welcoming you again soon! Sincerely, Guest Experience Manager

Dissatisfaction

Customer review rating 4.3/5

Sue Couples - 18/08/2020 Confirmed reviews ALL

The room was too old and obsolete. Disappointed of the difference between how it looks on website and how it actually looked. Choice of tv programs was so limited , quality of pictures was bad. The coach of the fitness course seems lack of experience and seems not too eager to be friendly to the learners

Dear Sue, Thank you for taking your precious time to share your experience with us. We are sorry to hear that your experience did not fulfill your expectations; please accept our sincerest apologies. Your feedbacks have been taken seriously to respective Heads of Department, in particular, the fitness coach as we never had such feedback in the past. Rest assured your comments will be shared with him to enhance guests' future experience. At Pullman, guest satisfaction is always our top priority, we hope your experience on this occasion will not mar your overall impression of our hotel and we hope to have the opportunity of welcoming you back for a much-enhanced experience in the near future. Sincerely, Guest Experience Manager

Excellent quarantine care

Customer review rating 4.3/5

W J. Couples - 14/08/2020 Confirmed reviews ALL

It was tough being stuck in a room for fourteen days, but the Park Lane Hotel staff were extremely helpful with laundry, amenity restocking (water, coffee, soap, etc.), and delivery from outside vendors to our room. Plus, the view of Victoria Park was wonderful.

Dear WJ, Thank you for taking the time to share your wonderful experience on TripAdvisor community. The Pullman team look forward to having you both back again in the near future. Sincerely Guest Experience Manager

Good service

Customer review rating 4.3/5

Ann Families - 13/08/2020 Confirmed reviews ALL

We stayed at the hotel for the government-mandated 14 day quarantine, we were very pleased with your reception and concierge's service.

Dear Ann, Thank you so much for sharing your recent experience with us. We are grateful for your kind words, it is very encouraging for all of us here to continually strive to enhance our guest experiences. We look forward to welcoming you again in the near future. Sincerely, Guest Experience Manager

Ok. Location good.

Customer review rating 4.3/5

Anonymous Business - 12/08/2020 Confirmed reviews ALL

Staff gave different information about their services all the time and seemed half-secretly annoyed with me. For example, I got the breakfast menu X times slipped through underneath my door without any comment because I had dared to ask for minor changes. Didn’t drink coffee or tea (breastfeeding) eg so asked for chamomile or cocoa instead. Big deal... food quality differed but overall wasn’t great. First my fried eggs were burned, then the hash brown was not very appetizing, got ham instead of bacon etc. If you cannot undertake anything, food becomes more important so this annoyed me.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. While we are glad you enjoyed our strategic location, we are truly sorry for all the inconvenience caused to you with our food & beverage services. Please accept our sincere apologies and we have addressed your comments immediately with the team to ensure our usual high standard of services are provided at all times. Again, we appreciate your sharing your concerns as it allows us to closely monitor our quality of services and facilities to enhance each and every stay. It is our hope that you will allow us another opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Good stay

Customer review rating 4.3/5

Shannie Couples - 10/08/2020 Confirmed reviews ALL

Third time here for staycation. Efficient housekeeping, friendly and helpful staff. Breakfast is becoming boring but understand the constraints now. Will return.

Dear Shannie, Thank you so much for your loyalty and for taking the time to share your kind review with us. It is always a pleasure for us to read about our valued guests' wonderful experiences. We appreciate your kind words and the team look forward to seeing you again real soon. Sincerely, Guest Experience Manager

Professional service. Nice staff.

Customer review rating 4.3/5

Whitney Couples - 10/08/2020 Confirmed reviews ALL

Nice stay. Room is clean and tidy. I appreciate that the staff lend me the iphone charger.

Dear Whitney, Thank you for the kind review of our hotel! We are glad that you enjoyed every aspect of your stay. We will keep up the good work and look forward to having you back for another staycation again in the future. Sincerely, Guest Experience Manager

Excellent service

Customer review rating 4.3/5

Sebastien P. Families - 03/08/2020 Confirmed reviews ALL

Service has been excellent throughout our stay.

Dear Mr. P., Thank you for taking the time to share your wonderful review with us. We are glad that we can offer you a true sense of hospitality in particular during these challenging times. Your kind words on our 'Heartist' service is truly appreciated. We will keep up the good work and look forward to the pleasure of welcoming you and your family again in the near future. Sincerely, Guest Experience Manager

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