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The Galata Istanbul Hotel - MGallery

Customer review rating 4.5/5 773 reviews

ALLSAFE approved hotel

The Galata Istanbul Hotel - MGallery
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+ 20 Services

Hotel extras

  • 300 Years Old Historical Turkish Bath usage for free

  • Restaurant with Golden Horn view for memorable events

  • Walking distance to Old City

  • Located at the center of the city, walking distance to Pera, Karakoy, Beyoglu and Galata

  • Suits with Galata Tower and Golden Horn view

Hotel location

The Galata Istanbul Hotel - MGallery

Arap Camii Mahallesi Bankalar
Caddesi No 21
Beyoglu
34421 istanbul
turkey

Tel: +902123173400

Fax: (+90)212/3173434

Check-in from 14h00

Check out up to 12h00

  • By plane

    Istanbul Airport At 20km / 12 miles

  • By boat

    KARAKOY At 0.5km / 0.31 miles

GPS :41.024193, 28.972571

Hotel services

Mesai Karaköy

Unique Turkish cuisine meets modern gastronomy in Karaköy, the center of Istanbul. Delicious appetizers, unique view of Istanbul and pleasant conversations.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 83 rooms
    • One room for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 50 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • English
    • French
    • Italian
    • Turkish
    • Arabic
    • German
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Well-being
  • Hotel fitness
    • On site
    • Massage
Boutiques/shopping
  • Clothing store

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Indoor and Outdoor facilities

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The room spaces range between 25 sqm to 42 sqm. Each room is elegantly furnished and decorated with traditional motifs on the walls in modernized forms. The rooms with view overlooking the city have a view of the Galata Tower and the Golden Horn. There are standard rooms including junior suites and executive suites opening to the terrace.

Our guest reviews for
The Galata Istanbul Hotel - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

773 reviews

TripAdvisor Rating 4.5/5

668 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Hotel was great, Accor & pricing was disappointing

Customer review rating 2.5/5

C I. Couples - 14/10/2021 Confirmed reviews ALL

I booked through an online travelling agency because the price was about the half of what Accor offered directly. I called the hotel, but what they offered was still also 50% more than what I found, so I booked with the online travelling agency. I then applied on Accor's website for https://all.accor.com/best-price-guarantee/index.en.shtml but got rejected. Overall, the hotel and the staff and the breakfast were fine but I'm very disappointed with Accor itself and this interaction made me realize I would never wanna be a loyalty customer for Accor (I have had the highest tiers of SPG and Hyatt, which were great) I put a note for placement into a room with a nice view but unfortunately we were put into the lowest room possible as far as I saw.

Well located, great and kind staff.

Customer review rating 4.5/5

Navid Families - 09/10/2021 Confirmed reviews ALL

We had a great time with my family at the hotel.

Dear Navid R., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff (especially Sahin) as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and super service

Customer review rating 4.0/5

Anonymous Friends - 05/10/2021 Confirmed reviews ALL

The staff is super service mined. The reception is always welcoming you with great humor and smiles.

Dear Tulai U., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful room, very attentive staff.

Customer review rating 5.0/5

Braedy C. Couples - 03/10/2021 Confirmed reviews ALL

We stayed two nights for our wedding day. The hotel was excellent about allowing make-up, photographers, and guests into the hotel, despite Covid protocols. Cleaning staff were so nice about tidying up the mess left by the wedding party, and left us clean bath robes and bath products for when we got back. Mesai restaurant prepared an awesome dinner for us the night before.

Dear Braedy C., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Boray and Mesai team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel cozy

Customer review rating 4.5/5

Sofian Couples - 02/10/2021 Confirmed reviews ALL

Personnel au top !

Dear Sofian M., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Különleges szálloda, minőségi szolgáltatásokkal

Customer review rating 4.5/5

Laci Solo - 27/09/2021 Confirmed reviews ALL

Room: very nice, and clean Bed: very good quality hotel: nice hotel, good location staf: friendly, breakfast: very good

Dear Laszlo S., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good hotel

Customer review rating 5.0/5

Gezim G. Couples - 24/09/2021 Confirmed reviews ALL

Every thing was good. Breakfast, food in restaurant and terrace evenings were very good. Clean and staf very friendly and professional. I'll sugest to everyone. Price was fair too.

Dear Gezim G., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic room

Customer review rating 3.5/5

Ts Solo - 19/09/2021 Confirmed reviews ALL

- Breakfast service staff need to improve - Room service did not respect „do not disturb“ sign

Dear Tobias S., Thank you for taking the time to tell us about your experience at the The Galata Istanbul Hotel - MGallery. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

BUSINESS GOT BETTER

Customer review rating 5.0/5

A. M. Business - 14/09/2021 Confirmed reviews ALL

I had short business trip where i was welcome with warm at the reception Usfuk, he was very helpful and very nice , and the bellman where i completely forgot his name, through out my stay the safer housekeeping was outstanding, he go above and beyond ensure that i get whatever i needed, lastly on my departure, i have met very humble and very proactive front office manager Mr. Ozgur Ozturk , i was having terrible day to get through my departure, and he was helping me flawlessly. i would like to thank each everyone of the team that helping me through out my stay, you guys make it memorable. lastly, only one point that i guess the hotel has to improve is the selection of the breakfast, i believe the value that i paid can give much more better selection of food. Otherwise, i have no issues.

Dear M. A., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please kindly be ensure that we are going to share your nice compliments with our team and it will make them more motivated then ever. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice hotel

Customer review rating 5.0/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

We liked everything - extremely friendly service, very clean, nice design, great quality breakfast

Dear Mariia D., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice hotel

TripAdvisor rating 5.0/5

M4829JV_ Family - 14/09/2021 TripAdvisor review

We liked everything in this hotel - very clean, nice design, friendly service, centre location, great quality breakfast. Also we've been with a 1-year-old baby and we found everything for our comfort.

Hi Dear guest, Thank you very much for staying and positive comments about our staff .We will be sharing this with our team as an encouragement. Your feedback is very important to us as our guest satisfaction is our main priority. We look forward to see you again. Warm regards from Turkey. Guest Relation Agent Guzal Perla Rasulova

Exellent service and location

Customer review rating 5.0/5

Mehmet Couples - 11/09/2021 Confirmed reviews ALL

Concept and landscapaes are superb, perfect service and consult, service guys are really interested expecially Halit and Ufuk bey deserve the thanks!

Dear Mehmet A., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to ensure you that your motivated comment will be shared with our team especially with Halit and Ufuk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff, well located. Trustworthy place to stay.

Customer review rating 5.0/5

Yasemin Families - 04/09/2021 Confirmed reviews ALL

I loved it. It was amazing. The staff was amazing, amazing food and atmosphere within the hotel. The area the hotel is located is a great spot for tourists. There is a lot of things to do nearby within a walking distance of 2/3 minutes. The rooms were cleaned everyday, great room service. Helpful people all around the hotel. It’s nearby the metro station which is a plus point. Transportation is not a problem if you’re staying here.

Dear Fadime Yasemin G., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sure that your positive feedback will motivate our members (Especially with Mr. Özgür) to serve you better and better on your each visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very well place, comfortable hotel

Customer review rating 4.5/5

Sanjeev Business - 03/09/2021 Confirmed reviews ALL

The hotel is centrally located to visit and experience Istanbul. Most of the attractions are in waling distance.

Dear Sanjeev C., We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regret to hear that we could not make feel comfortable for your welcome drink and the breakfast variety. Please kindly be informed that your feedback will be shared with our Food &Beverage team to make it right. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not having 5 star staff

Customer review rating 2.0/5

Mostafa J. Couples - 02/09/2021 Confirmed reviews ALL

My check-in experience was not what I expected from a 5-star hotel and not even a 4 star one. I was booked a Deluxe King Room for 6 nights, and when I arrived, we had to wait in the lobby till 2:30, and then the guy told me do you accept to go to another room with 2 separate beds !!! But I was in Istanbul for my Honeymoon with my wife! Not a good suggestion !!! And after much more waiting in the lobby, they gave us a Deluxe King Room, but the room was not ready. We didn't have slippers, no shampoo or soap. We had to call a few times to get everything in the room. I really wasn't expecting that from a 5-star hotel and especially from the Accor group.

Dear Mostafa J., First of all, thank you for your comment about your stay. We are sorry to hear that we could not make you completely satisfied with the service we offer. We also would like to mention that your feedback has been forwarded to related department head for investigation and improvement. We hope that we will have the opportunity to welcome you back soon, during which we will have the chance to convince you to score higher by offering you our improved service, quality and Turkish hospitality. Best regards.

Great hotel in an amazing location

Customer review rating 5.0/5

Mohamed Friends - 01/09/2021 Confirmed reviews ALL

Unfortunately, it is only possible for our customers in Turkey to book international properties with us right now. We are working on resolving the issues that have prevented us from offering you our full range of services. We apologise for any inconvenience and appreciate your continued custom with Booking.com. 1 Your reviews Property reviews Review posted The Galata Istanbul Hotel MGallery Istanbul 2021-08-30 18:44:40 10 Amazing!!!! View your review Review posted Cook’s Club El Gouna (Adults Only) Hurghada 2021-05-25 10:31:14 10 Amazing place to spend your holiday View your review Review posted Chamberlain West Hollywood West Hollywood (California) 2018-09-27 11:14:32 9.6 Exceptional Got tips on places you've been? Tell other travellers what's good in the places you've visited Rate your trips Booking Continue in the app Rated 4.5 out of 5 stars The easiest way to book & manage your trips OPEN APP List your property Desktop version Terms & Conditions Privacy & Cookies About Booking.com Copyright © 1996–2021 Booking.com™. All rights reserved. Your Reference ID is: 7C0424B Your review The Galata Istanbul Hotel MGallery Istanbul 2021-08-30 18:44:40 10 Amazing!!!! Liked · Great hotel in an amazing location, very nice and friendly staff that made our stay memorable. Special thanks to reception/concierge staff Furkan, Eyup and Ufuk for all their assistance. Definitely staying there every time i am in Istanbul.

Dear Mohamed F., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. However, your kind comments will be shared with our team especially Furkan, Ufuk and Eyup. They are going to be motivated with your compliments. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,

Very good getaway

Customer review rating 4.5/5

Blair A. Couples - 31/08/2021 Confirmed reviews ALL

A very nice stay in a very central hotel. Excellent from the staff always greeting us with a smile( A special shout out to Asiye who we ran into every morning and wished us a good day with a very nice smile.) The restaurant Mesai was so good we dined there multiple times during our trip. Enjoying all flavors of Istanbul. The breakfast was good but abit of a limited selection when it comes to the hot foods and there were too many items which contained sheep’s milk while not allergic we found it abit too overpowering over multiple days.

Dear Blair A., We really appreciate you evaluating us with such a kind comment. It was a great pleasure to welcome you at The Galata Istanbul Hotel – Mgallery. Your kind comments will be shared with our team (especially with Asiye) to encourage them. We are glad to hear that you are happy with our Mesai restaurant and the team who always smile. Please be informed that, we are going to address your kind critics about breakfast and massage to the related departments. However, We would like express that Covid 19 local measures require to give all informations and approval from guests. This procedures take a time and we are sorry too this takes our guest' s valuable time. Once again,thank you for taking the time to share your story with us and we look forward to welcoming you for another memorable story. Sincerely.

Very nice location, excellent food

Customer review rating 3.0/5

Philipp S. Families - 24/08/2021 Confirmed reviews ALL

I went with my nephew to Istanbul to show him the city, so I picked the hotel because of its location near the famous Galata tower and in walkable distance between old town and independance avenue. I booked an airport shuttle via the hotel that brought us to the wrong hotel first (I had to show the driver the right hotel on google maps and we used my phone for directions. If I would be the first time to Istanbul and had no internet connection on the phone this could have been ended worse). The check in was quick (I actually did online check in before) and we received the deluxe room with view on the Galata tower. I asked for a twin bedroom yet this configuration seems not to exist for the deluxe rooms. We went to the restaurant a couple of times and the quality of the food was excellent. We also ordered room service which was quick and friendly. Something I liked less was the describing stories for some menu item, i.e. I ordered a salmon that was designed for women. But maybe it is just some old-fashioned marketing. A really less positive point during the stay was the quality of sleep because the neighbor room played guitar and the two persons sung after 1am and 3am. I first knocked to remember that they are not the only guests and it would be nice if they could understand that other guests might wanted to sleep at night. I later went to the reception and they called the room, explaining it was a couple on a romantic stay. The music volume was turned down after yet it did not become a calm night, for both the nights we stayed. The staff was in general very friendly and approachable. I booked an airport shuttle via the hotel for the way back and we were happy to be arrive at the right airport. Istanbul is a wonderful city.

Dear Philipp S., Thank you for taking the time to tell us about your experience at the The Galata Istanbul Hotel - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay

TripAdvisor rating 4.0/5

Stay568788 14/10/2020 TripAdvisor review

The hotel was great, the room... But the staff left the best impression on me. Really helpful, and generally good people. The hotel was on the best location possible. 3 minute walks to the bridge which leads you to the bazaar, and 5-6 minute walk to a bunch of restaurants and cafes.

Dear Guest Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. We really appreciate the time you took to write us an amazing review. The positive comments about the staff makes us feel appreciated and makes us strive work hard :). We are looking forward to have you back in our property in the near. Thank you again. Warm Regards. Guest Relation Service

Good Hotel Good Service

TripAdvisor rating 4.0/5

Chandara K 15/03/2020 TripAdvisor review

All was good - the people, rooms and hotel. They were not busy and yet they forgot the most important request I made while booking. In fact , I received a reply acknowledging my request. My partners birthday on the 10th , the day we were checking out and I requested a slice of cake by the hotel as a surprise. The surprise I got was, it didn't come.

Dear Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. I have taken all notes and wish to thank you once again for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continuously. Your feedback is very important to us as our guest satisfaction is our main priority. We would love to welcome you back here again on your upcoming trips Warm Regards. Guest Relation Service

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