Hôtel Mercure Brides Les Bains Grand Hotel des Thermes

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Hôtel Mercure Brides Les Bains Grand Hotel des Thermes 4 stars

Customer review rating (ALL Rating) 3.9/5 611 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Secure, covered, private car park (paying) with electric terminals for Tesla and other models

  • Slimming thermal treatments (package and bespoke) from 1 to 21 days, bookable by telephone

  • Healthy gourmet cuisine. Label diététique (healthy food certification)

  • Cinq Mondes spa with indoor pool, hammam, sauna, hot tub; entry fee, free with a treatment.

  • Giant screen at the bar for sporting evenings

Hotel location

Hôtel Mercure Brides Les Bains Grand Hotel des Thermes

Parc Thermal
73570 BRIDES LES BAINS
France

Telephone +33 4 79 55 38 38

Fax +33 4 79 55 28 29

Contact email

  • TRANSDEV / LOYET: 

  • By plane

    LYON ST EXUPERY At 167km / 103 miles - Shuttle paying

  • By train

    MOUTIERS TARENTAISE At 6km / 3 miles

GPS:45.452229, 6.56834

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 75 

attendees

  • m / m²
  • ft / sq ft
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Our accommodation(s)

Our guest reviews

Our guest reviews for
Hôtel Mercure Brides Les Bains Grand Hotel des Thermes

100% genuine reviews from our guests

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ALL Rating  3.9/5  611 reviews

TripAdvisor Rating  3.5/5  524 reviews

very conventient, good value for money, pleasant staff

Customer review rating 4.0/5

Keith M. Families - Confirmed reviews ALL

we were with you only briefly for 1 night

Terribly disappointed

Customer review rating 2.0/5

De Business - Confirmed reviews ALL

People walking from the Spa through the reception area and in the lifts barefooted. Bar closed so no drinks available whatsoever. Carpets in hall and rooms filthy. One person at check-in completely overworked.

Well located, lovely spa and great views. Sofa bed was broken - and room not set up for 4!

Customer review rating 3.5/5

Kathryn Families - Confirmed reviews ALL

a good experience but disappointed with the sofa bed provided. We booked and payed for a suite for 2 adults and 2 children but the childrens bed was very uncomfortable and we only had towels etc for two people. Breakfast included for the children would have been a nice touch rather than an added extra.

Fit for our purposes - cheapish skiing holiday

Customer review rating 3.5/5

Cameron T. Families - Confirmed reviews ALL

Skiing in half term doesn't come cheap... The Negative... room 331 Hotel is showing signs of ages, guess the accountants don't think it wise to maintain things (maintenance v new), things like safe not working (all it needed was new batteries) reported - no action, the toilet would only flush when fiddled with - couldn't be bothered to report (I assumed it had already been reported), generally dated building that they struggle to keep heated - especially the dining room (space heaters aren't a good sign) Bedroom temperature fluctuated. The Positive... The biggest advantage is next to ski lift - half-hour ride to slows, but this keeps the price down. Its got a small spa, gym and pool - keeps my wife happy, close to restaurants and bars, again we are not paying Courchevel prices (35 euro for a bowl of soup). They have family rooms. Would I go back? Cause I would, but I would always compare to elsewhere, my guess is this place will struggle out of season .... hence the lack of maintenance ... hence more struggling ... hence...

well located, large rooms

Customer review rating 4.0/5

Michiel K. A. Solo - Confirmed reviews ALL

Pleasant stay and restaurant.

Nice hotel, close to the Gondola

TripAdvisor rating 4.0/5

stipakhno Couples - TripAdvisor review

This hotel would be a great choice, if you wish to save some money and be within the walking distance to the Gondola. Gondola can take you directly to Mirabel ski slopes. Hotel has everything for a nice stay - nice clean rooms, premise to store your skis and spa. However, the lowlight of the village is the limited quantity of goods restaurants and if you are looking for a nice dinner, you will have to drive to Mirabel, Courchavel, or even St. Marin.

I do not recommend this hotel

Customer review rating 0.5/5

Patty Friends - Confirmed reviews ALL

I called the hotel one day before to confirm there is a sauna in the hotel. the reception did not inform me that I need to book it in advance and when I arrived next day there were no places left. When I complained the reception said that anyhow all places for sauna were book already few days before. However, no one informed me about it when I called to ask specifically about it before arriving. I managed to get the breakfast included in the price as a compensation but when I arrived to the breakfast next day, the staff was not informed about it and I had to complain again. Finally, there was an insect in the bathroom and the kettle was not working.

Well located, good stay - hotel bit outdated

Customer review rating 3.5/5

Linda Families - Confirmed reviews ALL

Hotel is closely located to the Brides-les-Bains cable car. The rooms are well sized and clean but bit outdated, e.g. no shower door, other doors not fully closing, curtains not fully closing, little amenities. Also the restaurant serves good food and breakfast, but it lacks atmosphere as the room is very high and big setup. Private parking available at the hotel and friendly people to help. Overall, good stay in the hotel for a wintersports holiday.

Customer review rating 3.5/5

Ad Couples - Confirmed reviews ALL

The room was big However the hotel needs some refurbishment and upgrade. There was a weird smell in the room ( probably from the humidity in the walls) Breakfast was average Staff was nice.

Quiet place

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Everything was good

Well located, great staff and very good cook !

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very pleasant environment, refurbished room with attentive staff, and delicate food

Impossible to get a drink

TripAdvisor rating 3.0/5

gscottpc TripAdvisor review

Bar freezing cold and no service at 9 pm on a Friday night. We went to the bar after dinner to get a glass of wine. Bar was colder than outside ( about 12 C) and no service. In fact we ordered but girl instead closed the bar and locked up the liquor. Bizarre!!!

Yes, well located

Customer review rating 3.0/5

Glen S. Couples - Confirmed reviews ALL

Room was excellent. Service in hotel bar did not exist. We ordered 2 glasses of wine and girl instead closed the bar. Bar was about 10 c temperature and colder than being outside. Management unable or unwilling to heat the bar. Weird and exceptionally poor.

Nice hotel in a very beautiful area, only a bit outdated in some parts.

Customer review rating 4.0/5

Patrick V. Friends - Confirmed reviews ALL

We enjoyed definitely the stay-over in this Mercure hotel in Brides-les-Bains. The audience apparently was mainly older guests, probably coming for the wellness center. I came with 2 youngsters for a cycling trip in the alps and hotel was not organized here for all thought the hotel staff did all necessary to accommodate us and facilitate the necessary.

Nice clean location, friendly staff, in a hotel that needs an update

TripAdvisor rating 2.0/5

michiel700 Families - TripAdvisor review

in our summerholidy we spend three nights in this hotel. Overall conclusion is that his hotel needs an update. Although the room was clean and spacious, the staff did not get the airconditioning to work, also the refridurator did not work for the length of the stay. The bathroom has been upgraded, but you could not hang the showerhead on the wall so you had to stand up in the bath to shower and hold the showerhead. Breakfast is good has enough for everybody. The general impression of the hotel is that for the money we payed (200 euro per night for three persons incl breakfast) it is way past its due date. the painting on the doors is damanged throughout the hotel, the carpets shows stains and the windows outside the elevator were dirty. outside the terras te tiles had not been cleaned this season and on the surrounding walls the paiint was getting loose. Again for this money i would not recommend this hotel to anybody.

Not up to standard

TripAdvisor rating 3.0/5

O1500YIpeterj Couples - TripAdvisor review

Having stayed at this property before we had reasonable expectations as to the quality and standard of the hotel. Regrettably we were disappointed. The room was well appointed, clean and as expected. However the public areas lacked attention to detail, were not cleaned during our stay and appeared neglected . As examples, on arrival our room was not ready and we were offered tea in the lounge while we waited. So far so good, but 24 hours later the debris from our tea had not been cleared. Similar experience in the Bar where glasses and food debris had not been cleared since the previous opening. At breakfast the staff used a trolley to clear the tables while guests were in the room and scraped the food waste into a container on the trolley. Not a practice expected in a 4 star hotel. As a further example of the lack of attention to detail, we were not offered any Accor Club Benefits despite being Silver members and this being shown on registration form.

dear host Thank you for your time in sharing your experience with us. Your feedback helps us improve. We really apologise for all these negligences that are not worthy of a 4 star. We share your feedback with all our employees so that they do not happen again. We hope to see you again to prove to you that the quality of our service is usually much better. sincerly Sylvie M

Too short stay

TripAdvisor rating 4.0/5

Verdunois Business - TripAdvisor review

Very nice atmosphere in this hotel for deep relax. Very good bed and good restaurant. I will come back for more time to enjoy Spa as well. Only they must improve the indication of hotel and parking when you arrive.

dear host,Thank you for choosing the Mercure Brides Les Bains Grand Hôtel des Thermes.. We are glad that you were able to relax and enjoy the serenity of the place. We ask the Town Hall of Brides the Baths to make us more directional sign. We hope that will happen quickly. Receive our warmest greetings

very badly needs CapEx / updating!

TripAdvisor rating 3.0/5

solidmarty Families - TripAdvisor review

very dated from rooms to public areas to restaurant, feels like walking into 1980s beat up place. parking is also very odd, no clear signage. staff ok but no particularly welcoming or enthusiastic particularly for a late evening check in. rooms - and most importantly beds - just cannot get good sleep on those... location is great, but the property is just so very dated...

Dear Host Thank you for choosing the Mercure Brides les Bains frand Hotel des Thermes. Indeed our hotel was built in 1890 and the decorator has privileged the art deco year. The hotel was renovated 4 years ago. We open the season of sli December 14 a telecabine 2 minutes from our establishment goes up to Meribel in 25 minutes we are on the largest ski area. best regards Sylvie. M

Bad service

TripAdvisor rating 2.0/5

mikael901 Families - TripAdvisor review

Bad service at dinner. It took about 30 minutes to get the menu, 45 minutes to get the wine list, 1 hour to get the food and one hour and 15 minutes before drinks. Terrible service and the personnel missing good management.

Dear Mickael, Thank you for taking time to share your feeling on différents social networks. I' apologize again. I did it in booking. We understand that our service in our restaurant is not conform to your expectations. Especially if you add up your minutes of waiting, it is 3 hours 50 minutes waiting indeed ! I totally understand your anger. Our only goal is to make our customers happy so that it makes us a good publicity Sincerly SM

Very good Hotel with friendly staff

TripAdvisor rating 4.0/5

O1500YIpeterj Couples - TripAdvisor review

Friendly staff that demonstrated attention to details and a helpful attitude. The food was of a good standard with a varied, if consistent, menu. Room met our expectations in terms of the facilities, cleanliness and standards of maintenance. Queries and requests were dealt with efficiently and effectively.

We thank you for choosing the Mercure Grand Hotel Brides les Bains thermal baths. and for your positive comments. All the staff are very happy to make you stay great . We hope to see you soon. regards.

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