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Hôtel Mercure Brides Les Bains Grand Hotel des Thermes 4 stars

Customer review rating 4.1/5 2,686 reviews

ALLSAFE approved hotel

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Hôtel Mercure Brides Les Bains Grand Hotel des Thermes
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+ 15 Services

Hotel extras

  • Secure, covered, private car park (paying) with electric terminals for Tesla and other models

  • Slimming thermal treatments (package and bespoke) from 1 to 21 days, bookable by telephone

  • Healthy gourmet cuisine. Label diététique (healthy food certification)

  • Cinq Mondes spa with indoor pool, hammam, sauna, hot tub; entry fee, free with a treatment.

  • Giant screen at the bar for sporting evenings

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • LYON ST EXUPERY Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Shoe shine machine
  • Beauty salon
Leisure and activities
  • Swimming pool
  • Thermal Spa (nearby) Paying
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (nearby)
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Hôtel Mercure Brides Les Bains Grand Hotel des Thermes

Parc Thermal
73570 brides les bains
france

Tel: +33479553838

Fax: (+33)4/79552829

Check-in from 16h00

Check out up to 12h00

  • TRANSDEV / LOYET : 

  • By plane

    LYON ST EXUPERY At 167km / 103 miles - Shuttle paying

  • By train

    MOUTIERS TARENTAISE At 6km / 3 miles

GPS :45.452229, 6.56834

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 75 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Meeting room

  • Office

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our restaurants and bars

RESTAURANT

With a French-style ceiling with exposed wooden beams, this large room is warm and inviting. Traditional specialties in the winter and healthy or gourmet dishes in the summer. Chef Thierry Giannini prepares dishes based entirely on fresh produce.

Non contractual photo

LE GRAND OURS

Non contractual photo

LOUNGE BAR

New bar lounge in an English pub style with custom made chairs and sofas. Wide variety of cocktails, traditional and local specialties. Occasional music shows. Open from 12:00 p.m. to 11:00 p.m.

Non contractual photo

Our guest reviews for
Hôtel Mercure Brides Les Bains Grand Hotel des Thermes

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,686 reviews

tripadvisor

TripAdvisor Rating 3.5/5

486 reviews

BON RAPPORT QUALITE PRIX ET SITUATION TRES AGREABLE

Customer review rating 3.5/5

Anonymous Business - 14/06/2021 Confirmed reviews ALL

SATISFAISANTE

Arrived Oct 26 for one week to attend the spa. Upon arrival at the spa was told that the French Government had closed down most of he services and exercise/pool etc. so I was obliged to cancel because one mud bath per day and nothing else to do

Customer review rating 0.5/5

Jane G. Solo - 27/10/2020 Confirmed reviews ALL

After cancelling the Spa I told the hotel I would not need the room (I had not even seen the room at this point). I said I would need to cancel and they would not refund my deposit of 500E as they did not have the authority to do so. I was told the Manager would contact me and I even called yesterday afternoon and she was still not available and has not contacted me as yet. I have instructed my credit card company to take care of this matter and they have issued me temporary credit until we settle. I have been a member of Accor now for several years and do not expect to be ignored as I am being

Dear JANE G., Dear Madam Thank you for choosing the Mercure Brides les Bains Grand Hotel des Thermes for your stay. We learned at the same time as you the closing of the swimming pools of the Grand SPA des Thermes, we were not aware of it. The Grand SPA did not warn us and it was only the next day that we learned by an official note the closure of all the pools. At the Mercure Grand Hotel des Thermes we check all cancellations in great detail, unfortunately you are not the only ones. We have never refused to reimburse you, which we will do promptly. You only left 2 days ago. Sometimes it takes us a month to refund your money. I hope you will understand that the situation is complicated. We regret your bad note which does not reflect at all the stay you did not make, you answered questions you could not answer such as hygiene and cleanliness. etc. We hope to see you again soon in more clement times. Please accept our warmest regards.

Good

Customer review rating 4.0/5

W. Friends - 27/09/2020 Confirmed reviews ALL

Second time in this hotel, was OK for one night.

Customer review rating 4.5/5

Anonymous Business - 14/09/2020 Confirmed reviews ALL

Excellente

Poor

Customer review rating 2.0/5

Vera Couples - 27/08/2020 Confirmed reviews ALL

Bad reception as we had to wait for 20min before someone showed up. The Room was very bad, wall was crumbling, toilet leaking, shower dirty. Breakfast was good.

Dear VERA W., Thank you for taking the time to tell us about your experience at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good stay

Customer review rating 4.5/5

Tiago T. Couples - 08/08/2020 Confirmed reviews ALL

Smooth check-in and check-out, a big shout out to Pauline to the excellent welcoming. Good breakfast with a great variety of choices. Nice, clean, and spacious room. We went to a SPA massage and it was great, the rest of the Spa, including the pool, is not that good. Regarding the restaurant, we ate dinner one of the nights and we found it strange that the servings were not correct. I ate a Poke Bowl to start and it looked like a main dish while the risotto looked like a starter, but overall very nice food and service. Overall a really good stay and if back to the corner I'll certainly choose this hotel once again. Tiago T.

Everything was good, the team, room and service

Customer review rating 5.0/5

Julia S. (. Couples - 17/03/2020 Confirmed reviews ALL

Good customer relations and they solved every my enquiry. Good work and impression I booked via Pauline from the reception team.

Wonderful facilities, friendly and helpful staff

Customer review rating 5.0/5

Mu P. Couples - 17/03/2020 Confirmed reviews ALL

Our room was comfortable with a lovely view, the shower was fantastic. Staff were friendly and helpful, the breakfast was wonderful. Ceramic cups instead of paper ones in the room would have been good, otherwise we wouldn’t change a thing. Great value for money.

Customer review rating 3.5/5

Anonymous Solo - 10/03/2020 Confirmed reviews ALL

Some employees, e.g. Maria cant speak basic english and put you on hold for many minutes. Please train them

Customer review rating 1.5/5

J M. Families - 06/03/2020 Confirmed reviews ALL

Nice and kind staff... and thats it Restaurant - breakfast - terrible. 4**** hotel serving powdered eggs! Swimming pool facilities at Hotel are charged...

Nicely located for the gondola to Meribel

Customer review rating 4.0/5

Rhys Families - 05/03/2020 Confirmed reviews ALL

A nice hotel in a great spot for taking the gondola to Meribel (20 mins on the gondola).

Well located for ski!!

Customer review rating 4.5/5

Audrey Couples - 03/03/2020 Confirmed reviews ALL

Great experience, perfectly located for skiing Room was big, spa was nice.

Ras

Customer review rating 3.0/5

Anonymous Couples - 02/03/2020 Confirmed reviews ALL

Ras

Very comfortable place

Customer review rating 5.0/5

Nesimi E. Families - 01/03/2020 Confirmed reviews ALL

Very good

Sick

Customer review rating 0.5/5

Juha-pekka Families - 26/02/2020 Confirmed reviews ALL

Hotel is some serious health issues, where mold or something caused my breathing issues. Only in the Lobby i would able to be without issues.

Dear JUHA-PEKKA K., Dear Sir, Your comment is not fair, You came to reception with your son to tell us that you were sick and that you are going to the hospital then you came to reception asked us, t to call a doctor, i I called emergency doctor department myself, I offered you a hot tea, I came to see you several times. the firefighters came and didn't judge you so sick since you came back, you may have an allergy to the carpet, you asked me to change rooms but I don't have a room without carpet. You left earlier but your non-cancellable and non-refundable reservation annoyed you and you left saying that you will give us a bad comment. I hope you are better this day. Cordially. Sincerely,

Not up to standard

TripAdvisor rating 3.0/5

O1500YIpeterj Couples - 12/10/2019 TripAdvisor review

Having stayed at this property before we had reasonable expectations as to the quality and standard of the hotel. Regrettably we were disappointed. The room was well appointed, clean and as expected. However the public areas lacked attention to detail, were not cleaned during our stay and appeared neglected . As examples, on arrival our room was not ready and we were offered tea in the lounge while we waited. So far so good, but 24 hours later the debris from our tea had not been cleared. Similar experience in the Bar where glasses and food debris had not been cleared since the previous opening. At breakfast the staff used a trolley to clear the tables while guests were in the room and scraped the food waste into a container on the trolley. Not a practice expected in a 4 star hotel. As a further example of the lack of attention to detail, we were not offered any Accor Club Benefits despite being Silver members and this being shown on registration form.

dear host Thank you for your time in sharing your experience with us. Your feedback helps us improve. We really apologise for all these negligences that are not worthy of a 4 star. We share your feedback with all our employees so that they do not happen again. We hope to see you again to prove to you that the quality of our service is usually much better. sincerly Sylvie M

Too short stay

TripAdvisor rating 4.0/5

Verdunois Business - 13/07/2019 TripAdvisor review

Very nice atmosphere in this hotel for deep relax. Very good bed and good restaurant. I will come back for more time to enjoy Spa as well. Only they must improve the indication of hotel and parking when you arrive.

dear host,Thank you for choosing the Mercure Brides Les Bains Grand Hôtel des Thermes.. We are glad that you were able to relax and enjoy the serenity of the place. We ask the Town Hall of Brides the Baths to make us more directional sign. We hope that will happen quickly. Receive our warmest greetings

very badly needs CapEx / updating!

TripAdvisor rating 3.0/5

solidmarty Family - 20/10/2018 TripAdvisor review

very dated from rooms to public areas to restaurant, feels like walking into 1980s beat up place. parking is also very odd, no clear signage. staff ok but no particularly welcoming or enthusiastic particularly for a late evening check in. rooms - and most importantly beds - just cannot get good sleep on those... location is great, but the property is just so very dated...

Dear Host Thank you for choosing the Mercure Brides les Bains frand Hotel des Thermes. Indeed our hotel was built in 1890 and the decorator has privileged the art deco year. The hotel was renovated 4 years ago. We open the season of sli December 14 a telecabine 2 minutes from our establishment goes up to Meribel in 25 minutes we are on the largest ski area. best regards Sylvie. M

Bad service

TripAdvisor rating 2.0/5

mikael901 Family - 05/04/2018 TripAdvisor review

Bad service at dinner. It took about 30 minutes to get the menu, 45 minutes to get the wine list, 1 hour to get the food and one hour and 15 minutes before drinks. Terrible service and the personnel missing good management.

Dear Mickael, Thank you for taking time to share your feeling on différents social networks. I' apologize again. I did it in booking. We understand that our service in our restaurant is not conform to your expectations. Especially if you add up your minutes of waiting, it is 3 hours 50 minutes waiting indeed ! I totally understand your anger. Our only goal is to make our customers happy so that it makes us a good publicity Sincerly SM

Very good Hotel with friendly staff

TripAdvisor rating 4.0/5

O1500YIpeterj Couples - 11/01/2018 TripAdvisor review

Friendly staff that demonstrated attention to details and a helpful attitude. The food was of a good standard with a varied, if consistent, menu. Room met our expectations in terms of the facilities, cleanliness and standards of maintenance. Queries and requests were dealt with efficiently and effectively.

We thank you for choosing the Mercure Grand Hotel Brides les Bains thermal baths. and for your positive comments. All the staff are very happy to make you stay great . We hope to see you soon. regards.

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