Hotel - Mercure Penrith
Mercure Hotel Mercure Hotel

Mercure Penrith

4.0/5 142 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 222 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 9,000 reviews

Our guest reviews for
Mercure Penrith

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 142 reviews
Anita Couples - 13/02/2020 Confirmed reviews ALL
« Great Staff »

Staff are very friendly and helpful. There was extreme weather when we stayed there and as a result the roof was leaking in several places, the staff were run off their feet but still stayed happy and positive with all the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback in particular from our Loyalty members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Lyn Couples - 12/02/2020 Confirmed reviews ALL
« good stay always »

very handy to all convenienticies quiet clean, friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Keith B. Couples - 12/02/2020 Confirmed reviews ALL
« very good no prob »

all good although it would have been nice to have a lift closer to balcony rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Brian R. Business - 12/02/2020 Confirmed reviews ALL
« Excellant Stay »

Staff are always friendly & helpful at Accor hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Diane A. Families - 12/02/2020 Confirmed reviews ALL
« Location and services provided close by »

We booked for two days well in advance. We love the location as we are from the country. Access to public transport is a bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs & Mr A., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Martin P. Couples - 11/02/2020 Confirmed reviews ALL
« very comfortable »

Impressed with the room quality and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Tanya Friends - 11/02/2020 Confirmed reviews ALL
« Ok stay »

We weren’t happy that the aircon did not work in the main bedroom. A technician came to fix it but it still did not work. Customer service was great and the rooms were clean and the 2 single beds were comfortable. We wouldn’t know about the queen bed in the main room. It was way too hot to use that room. Very disappointed that we paid for a room for 3 people and could only use the one room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comment in regards to the air con in one of the rooms. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and please contact myself personally on 04… or An… next time you are planning a visit to Penrith and I will ensure you are well looked after. Regards, Andrew Hills General Manager

Garry Families - 10/02/2020 Confirmed reviews ALL

Great rooms lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Susie W. Couples - 10/02/2020 Confirmed reviews ALL

Unfortunately we weren’t notified of our room location on our return stay. We were allocated room 110, which was located directly underneath the Panthers nightclub and we had to endure the doof doof music until 2am. When I called reception at 1am, I was told the music would continue until 2am. We’re returning for the rowing Nationals at the end of March and sincerely hope our room is of a better standard, size and position away from noise. We’ve recommended this hotel to many rowing families over the past 12 months and it’s disappointing our stay was unsatisfactory. Room was small, and terrible location. If we hadn’t paid upfront for our return stay at end March I wouldn’t be coming back. Sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your feedback in regards to the room allocated and will put a note in your profile for your next stay to ensure you are located on a high floor on the opposite site of the building. Unfortunately whilst being part of the Panthers precinct brings the benefits of all the restaurants and bars close by, at times it can be quite rowdy with people in the complex. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I appreciate your sharing your concerns, and hope that your next stay will be more enjoyable. Regards, Andrew Hills General Manager

Brian Friends - 10/02/2020 Confirmed reviews ALL
« Pleasant stay »

Everything satisfactoy with my stay except fot the fact that we could not access the hotel from the club after 10pm even though we had our room card to enter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Shandell C. Families - 10/02/2020 Confirmed reviews ALL
« Great Stay »

We had a lovely short stay. Our room and beds were very comfortable. Staff were friendly and it was an easy check in/check out process.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Gail S. Solo - 10/02/2020 Confirmed reviews ALL

After checking in went quite well .I was given my room key on going in the oder in the room was awful' Looking around to see what it was I found the toilet was full of FAECES not something you expect. I was moved to a different room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I sincerely apologise for the condition of the room your received when first arriving. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am following this up with both housekeeping and completing a lock audit to see if other staff members had entered the room following it being cleaned. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

Bob Business - 10/02/2020 Confirmed reviews ALL
« Over priced »

Good location, nice staff, but that place is not a $300 a night hotel that is highway robbery, you don’t even get water in the fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, our pricing does change based on demand and we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I appreciate your sharing your concerns, and hope this does no discourage you from choosing other Mercure Hotels again in the future. Regards, Andrew Hills General Manager

Andrew Families - 10/02/2020 Confirmed reviews ALL
« Great location »

Was a pleasant stay, close to where we needed to be and clean tidy and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Cletus L. Business - 09/02/2020 Confirmed reviews ALL
« Location is good and my stay was good. »

Stay was great. Free parking was good. Was able to get dining discounts as Panthers Club member. No dining discounts as a Accorplus members. On the whole a great place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback in particular from our Loyalty Members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Kevin Business - 09/02/2020 Confirmed reviews ALL
« Spacious and comfortable room close to many dining options »

I was made to feel welcome at check in. I received a welcome gift of a jar of mixed nuts and a complimentary bottle of water. The bathroom was clean and the shower recess was one of the biggest that I have had in a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback in particular from our Loyalty Members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Heather C. Solo - 05/02/2020 Confirmed reviews ALL
« Comfortable and quiet. »

On arrival I was greeted with a friendly smile and my check-in was done quickly and efficiently. My room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Wendy C. Friends - 05/02/2020 Confirmed reviews ALL
« Convenient and comfortable »

We came to Penrith for a quick visit. Mercure was an obvious choice for the location to the Club with restaurants and bars. Staff were great. Swimming pool is sadly in need of a very good Reno though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken on board your comment in regards to the pool which is shared with Panthers. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Anonymous Business - 05/02/2020 Confirmed reviews ALL

It’s a room as I have to travel for work xxx

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Joseph H. Solo - 05/02/2020 Confirmed reviews ALL
« Great Stay »

I have stayed at a lot of ALL hotels in the last few months in Australia and found your staff the most helpful and accommodating of those I have met.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback in particular from our ALL Loyalty Members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

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