ibis Styles Albi Centre Le Theatro Hotel 3 stars

The stay was great.

This hotel is an easy 15 minutes or so walk from the train station. It’s a modern, stylish, comfortable hotel, and was fine for our 5-night stay. At first, we were surprised to discover that there were no drawers or wardrobes in our room (though there were none in their hotel at Toulouse Matabiau either), and the room itself seemed quite compact. But, with a little judicious placing of clothes on the available shelves, we found that we were able to secrete our various belongings away pretty efficiently. The compactness of the room was not an issue either, not least because we had a large window overlooking the town; and we could open it too, so it was by no means claustrophobic. The bathroom and shower were also fine. The hotel seemed fairly quiet during our stay, and there was plenty of space in the very pleasant breakfast area. The choice of food and drinks was quite good, and I particularly liked the fresh yoghurt. Unlike our previous experience in Toulouse, the fresh-orange-juice-squeezing machine remained unclogged throughout our stay (it looked a bit more high-tech than the previous plastic one!). There was no safe in the room, though twelve safes were available in a quiet area near to the reception desk … so we used one of those. Staff were friendly and helpful. It was an easy walk into the centre of Albi, and there were several restaurants within just a few minutes’ walk as well. The Irish pub next door seemed to be doing a thriving business, but looked a bit too crowded for our tastes. The tea and coffee facilities in the reception area were a welcome treat. We would be happy to stay here again.

Smiling welcome, all staff happy to help, in particular, Jeremy, clean rooms very good value lunch.

The hotel was fine, it was very clean which I greatly appreciated. I had a room on the first floor and there was some noise from the Irish bar but it wasn't too dreadful. The staff were friendly and breakfast was good. My only negative experience was with the car park. It would be very useful if you would provide more detailed information about parking before a client arrives.

Air con in the room did not work. We had to be moved to another room. We were not asked or offered any help by staff to move our luggage. We had to repack, go down to the reception and get the key for the new room. Poor breakfast, bad quality mini frozen pastries (croissants, pains au chocolat).

Staff was friendly and helpful but the rooms are very small. Unfortunately, on the second night, a group of guests decided to vape in their room, setting off the fire alarm. They also continuously slammed their doors. The staff did speak to them but I think the police should have been called and the guests should have been evicted on the spot. In short, a good hotel, value for money, but a budget hotel also attracts budget guests without manners.

Very clean hotel,helpful staff,good central position and excellent breakfast.Good value for money too

I was given a very quiet room on the 6th. floor at the back of the hotel as requested. The bed was so comfortable and the bathroom was spacious with a great shower. Buffet breakfast included in the price had lots of variety and was very good. In addition, there were various teas with pastries and a large bowl of fruit available in the reception area all day. There was also a small gym with a sauna one could freely use. The hotel is perfectly placed only 10mins. walk to the historic centre of Albi and less than 15mins. walk from the railway station. The Young staff are eager to please and most of them speak good English. I definitely recommend this hotel.

I was given a very quiet room as requested on the 6th. floor and not facing the main square. I slept really well and the room had everything I needed with a very good bathroom. Hotel is quite new and young staff eager to please. Most spoke good English. Breakfast was varied and very good. I also appreciated the small gym with a sauna. It was only about 10 mins. walk to the historical centre and 15 mins. to the railway station.

So far and by far the best Ibis Styles experience. The local touch in the interior design, the friendliness and staff professionalism make the stay a vacation... The location is perfect to tour the city and region...

We often stay in Ibis Styles and have never been disappointed. This was one of our best experiences. The hotel is welll located with secure discounted parking across the road. The lady on reception was very friendly and helpful. We had a nice room with a great view. The breakfast was excellent. Albi is an interesting place to visit and we can’t wait to return.

Friendly efficient check in at 22.30. Comfortable room; breakfast ok.

Solo trip so was grateful for the friendly staff and relaxed surrounds. My request for a high floor and view was met. I always stay with IBIS and am always happy with my experience.

Quality rooms friendly helpful staff Spa quite good but no timer in the sauna and lacking a simple shower in addition to the excellent equipment.

I have been staying in Ibis hotels for over 30 years so no surprises. This is a relatively new build and had a much better designed than average en suite, no flooding of the space because of a non-functional shower door. Bedroom was good compared with the last Styles (Bayonne) I stayed in, this time the furniture was functional. Breakfasts in Ibis hotels are rather spartan and one has to be early to get the full menu selection, could improve on topping up. Could also improve on the cereals and pre-boil the eggs. I registered on-line incl. for fast check out. Fine except that there was a mix up and by keycard was not ready for me on arrival (subsequently I was told it was actually but misplaced at reception). The staff on the reception desk studiously ignored the guests' comings and going, no friendly greeting forthcoming! Overall, there appeared to be a staff training deficit.