Mama Shelter Lyon

Mama Shelter Lyon 2 stars

Customer review rating (ALL Rating) 4.4/5 1,439 reviews

See on a map

Hotel extras

  • Stylish restaurant and cozy terrace.

  • Local and homemade cuisine

  • DJ sets & lives

  • Meeting rooms that can be made private

  • 5-star bedding

Hotel location

Mama Shelter Lyon

13 Rue Domer
69007 LYON
France

GPS:45.746886, 4.844683

Telephone +33 4 78 02 58 00

Fax +33 4 78 02 58 02

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Mama Restaurant Lyon

Our chefs prepare simple, mouth-watering dishes inspired by traditional cuisine from Lyons to make you feel right at home.

Book

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 130 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,439 reviews

TripAdvisor Rating  4.5/5  1,766 reviews

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good welcome, nice people, food ok, coffee not great, Hotel design very nice and Service is depending on people at reception. Waiting time to check in and check out varies from very fast to very slow. Overall i would say nice environment, food average and service level varies on people.

Cool dinner and good night

Customer review rating 4.5/5

Alex Business - Confirmed reviews ALL

Late arrival, it was cool to have a glass of wine and food at the bar

Well apportioned rooms and a great breakfast!

Customer review rating 5.0/5

Russell Business - Confirmed reviews ALL

No kettle (us Brits love a kettle for our tea) was a surprise equaled by the room having a microwave. However, this small detail did not overshadow the great experience of staying at Mama Shelter. Good sized rooms and a very tasty kitchen and bar made for a very enjoyable stay.

Mixed Review

Customer review rating 3.0/5

Aloha Business - Confirmed reviews ALL

This is my third stay at Mama Shelter, Lyon. This stay was the least pleasant. Staff at check-in, and check out were great, no issues, everyone always nice. Breakfast at the restaurant is quite nice. Staff at the restaurant for breakfast and dinner was sometimes overly enthusiastic, but mostly disinterested. It seemed to be a real hassle to request coffee, for example. One bright spot was Elisa, who was genuine and efficient, as well as kind and nice!! Rooms were generally clean, and they are quiet when the restaurant doesn’t have a DJ. Some of the towels replaced were soiled, that was not so great. And not sure why more soap could not be left in the room. Finally, I feel this hotel lacks authenticity. They are trying so hard to be cool and current, that they end up coming across as fake and uncaring (not Elisa). I would NOT recommend this hotel for the price I paid. Our corporate rate was not honored - I don’t know the conditions for the corporate rate, but we paid almost double that. Not worth it.

Hell Mr P., Thank you for taking the time to reply. I'm delighted to hear that your welcome went so well! All feedback from our customers is important to us. We are very concerned about the quality of service that we provide to you every day, and it is with great regret that I learn of your feedback concerning the lack of authenticity of our hotel. I have taken it upon myself to give feedback to the entire team regarding your experience with us. However, we are sorry that you did not experience the usual Mama Welcome. Our biggest challenge will be to change your mind! I hope to see you again! Elisa

Cool

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Cool 😅

Coucou Marie-Laetitia ! Quel plaisir de recevoir un tel retour d’expérience comme le vôtre ! Merci de votre gentillesse, du temps que vous nous avez consacré et d’avoir célébré avec nous l’art de vivre à la Lyonnaise, toujours dans l’esprit chaleureux et déjanté de Mama. Toute la Team est ravie de vous avoir reçu dans notre Mama de Lyon et espère vous revoir très prochainement pour continuer l’aventure ensemble 😉 Mama Loves You !

In partnership with TripAdvisor

Other web-users rate our hotel

  • 273 reviews 8.6/10 Location
  • 638 reviews 7.3/10 Room
  • 862 reviews 9.2/10 Service
  • 488 reviews 7.6/10 Food
  • 474 reviews 8.9/10 Vibe
  • 338 reviews 8.9/10 Breakfast
  • 312 reviews 6.6/10 Comfort
  • 216 reviews 7.9/10 Amenities

Powered by Trustyou