Pullman Maldives All-Inclusive Resort

The good…Great stay at the Aqua Villa. Nawaz at The Junction was very energetic and friendly—service like that is why we came back for a second time! Taher at the middle eastern section of the buffet was wonderful and made delicious food! Hassan (who I believe is the manager of food and beverage) was extremely friendly and somehow managed to remember the names and details of EVERY resort guest the entire stay. Also, it was my mom’s birthday, and each of the staff wished her a happy birthday. We can’t thank the staff enough for showing us such a wonderful time, and we look forward to returning next year! However, there is some constructive feedback that I feel is warranted. We were there for 8 nights, and for the first 6 nights we had an amazing experience. However, customer service overall has certainly taken a downturn since our stay in 2021. While our first 6 nights had AMAZING housekeeping service and room service; on the last 2 nights of our stay housekeeping was non existent and room service was even more so. We had to complain to get the mini bar restocked. We got the $200 floating breakfast (which was nothing more than selections off their buffet) and I left a hefty tip on top of the gratuity already charged assuming they would be on top of cleaning up once we were done. Despite the hefty tip, and despite calling twice to have the leftovers picked up, they never showed up to pick it back up and a bird made a HUGE MESS all over the deck of our villa that I had to get on my hands and knees to clean up the mess. It wasn’t until I demanded to speak with the manager and complained, that they came and picked up the mess that I had already cleaned. While the manager from the junction offered an apology, I did not feel it was sincere at all and appeared to be only giving us lip service. Additionally, when we checked into the aqua villa, the tank glass was so dirty that you could not see out of it. When we asked to have it cleaned at 10am, they promised they were sending someone right away. We sat and waited until 5:30pm! And that was after having to call every hour. Also, I would strongly recommend not booking the Aqua Villa for the last day of your stay. Our flight was not until 8pm, but the resort tried to book us for a morning domestic flight (which would have left us hanging out at the Male airport for SIX hours!!!) just so they could get us out of the Aqua Villa early and rent it to someone new. I refused to take a flight that early and sit around for 6 hours at the airport, so after a very uncomfortable 2 hour long interaction with the manager at the junction, they finally agreed to rebook us for a later domestic flight. Despite staying at the resort until 2:30 (rather than the 11am time they had initially demanded), the manager told us that we would still have to be out of the Aqua Villa before 11am—even though the terms of the rental stated checkout was at 12pm. The manager instead placed us in their cheapest accommodation for the remainder of the day (a beach villa), claiming that villas with a pool were not available (this was clearly a lie… in fact half of the ocean villas were not occupied at all during our stay). The cherry on the cake was that when we were leaving the resort, the staff that came to retrieve us told us that there was a missing clock radio, scale, and writing pad from our room. I know for a FACT that those items were in our room, and I certainly did not take them—so I’m not sure what their angle was in lying about items being absent from the room that I know were there when we left. Poor management was obviously the culprit for the bad facets of our stay. They should promote Nawaz to the management position, who demonstrated superior customer service skills and a very pleasant demeanor. I feel like Nawaz would ensure the customer service we enjoyed during our 2021 stay. However, the other facets of our stay were superb, and the employees of this resort really strive to provide an excellent experience. We look forward to returning next year—and hopefully by then they’ve put better leadership in place.

We came for our honeymoon and we were not disappointed. Although it rained it was exactly what we needed for as long as we needed cooling down the day just enough.

We had a wonderful stay at the Pullmans. Everything was perfect - the food, facilities and staff who went above and beyond for us.

We had the most wonderful holiday at the resort. Excellent service with everything …. Bg thank you to all!

Overall experience was amazing from the moment we arrived to the moment we left the staff were fantastic and great overall attention to detail.