Pullman Maldives All-Inclusive Resort Hotel

Dear PG., Many thanks for your review. It was a pleasure welcoming you to our resort and it is likewise great to hear that you had such an enjoyable time which make you wish to come back to Pullman Maldives Maamutaa in the future. Thank you for the shout-out to Braize and Nisha. They are indeed very passionate about their job and very happy to hear that they succeeded in creating fun experiences for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr. S., Thank you for sharing your review about your very satisfying experience at Pullman Maldives Maamutaa. The team is encouraged to learn that your overall stay with us was enjoyable, where you hopefully bring back a lot of great memories. We have kindly taken note of your constructive feedback in regards to the vegetarian food and buggy services. One of our signature restaurants Phat Chameleon, serves solely organic vegetarian and vegan dishes. In addition, our main restaurant, Melange offers a variety of vegetarian options, as well does the ala carte menu in our pool bar, The Hub. Nevertheless, we have passed your suggestion to our Culinary Team. In regards to the buggy services, rest assured that we are currently working hard on improving the system to enhance the delivery of our services. We do apologize for the delays you encountered during your stay. Again, thank you for your candid feedback and it is our wish to see you again in the future. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr. & Mrs. P., First of all thank you for staying with us, it was a real pleasure to have you be with us on "the land of Luxury and Fulfillment!' Your review is much appreciated and we are extremely delighted to read that we succeeded in making you feel welcome and very special. It is our sincere intention to make our guests feel that way and it is with pleasure to read your satisfaction of your experience. We do wish to express our humble apologies for the inconveniences the delay in buggy services caused you during your stay. I am happy to share that we are currently revising our operational system, to improve the operations which will provide more efficiency in terms of services for our future guests. Thank you for recognizing our team members and we will await your return. Best regards, Martine Vera Strous Guest Experience Manager

Dear CYC, Many thanks for completing the survey and letting us know about your unforgettable experience at Pullman Maldives Maamutaa. Your kind words have touched the hearts of our team members and we look forward seeing you again in the future. Best regards, Martine Vera Strous Guest Experience Manager

Dear Ms. D., Thank you for your exciting review! It was an honor to welcome you to our resort and the Pullman team is thrilled to read that they succeeded in their mission to create an indescribable stay for you. It serves as a real motivation for everyone to hear that our hospitality is marked as top class services. Thariq is very appreciative for you mentioning his name, he had a great time looking after you. Thank you again and we look forward welcoming you back to Pullman Maldives Maamutaa in the near future. Best regards, Martine Vera Strous Guest Experience Manager

Dear SM, Many thanks for your candid feedback in regards to your recent stay at Pullman Maldives Maamutaa. With pleasure we noted that your overall experience has been good and we do hope that in general these positive experiences will remain as a memory. I wish to sincerely apologize for the fact that the offered activities did not meet your expectations but moreover that we were unable to have you enjoy the activities you were excited for. The Sunset Cruise usually waits for a couple of minutes to to allow guests who were delayed to still get on board. Unfortunately, we were unable to hold the boat longer with other 40 guests on board. The Dolphin Cruise is an excursion that we offer separately, but which is indeed not part of the complimentary activities and therefore cannot be exchanged for your missed activity. We do sincerely apologize for the miscommunication that occurred in regards to the beginner and advanced snorkeling procedures. It is with deepest regret to learn that you missed the opportunity to explore the beautiful Maldives marine life. Trust that we take this incident very seriously and that our team is rectifying this internally to ensure it will not happen in the future. Nevertheless, it remains as a missed activity for you and the family and on behalf of the team we regret that we did not handled this situation better. Again, thank you for your candid feedback and it is our hope that you give us a chance to provide you with a better experience in the future. It would be a true pleasure to welcome you and your family back to Pullman Maldives Maamutaa. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr. V, We wish to thank you for your extensive review describing your overall satisfaction of your stay at Pullman Maldives Maamutaa. We were already very appreciative for your kind handwritten letter you gave me upon departure, and reading your online review makes us even happier. Thanks for mentioning the names of our Heartists and bringing smiles on their faces. They are for sure moved by your comments. Your constructive feedback is very valuable and as discussed, your concerns will be addressed internally. In regards to your domestic flight, kindly be advised that the domestic flight from Kooddoo Airport to Male’ departs 5 till 6 times per day. We always try our level best to book our guests with the best connection to their international flights. We try to avoid any risks of missing international flights in case of flight delays. I wish to humbly apologize again for these inconveniences. Again, thank you for your valuable review and we do hope to see you again at Pullman Maldives. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr F., I appreciate your time taken to share you candid feedback with us. Pullman Maldives Maamutaa is thrilled that you had an amazing time at our generous All-inclusive Resort. I totally agree - our team members all have lovely personalities and I am glad that they have been very helpful throughout your stay. Thank you for bringing your concerns to our attention and we do apologize for the inconveniences the delay in baggage collection and communication has caused you. In order to get a clearer picture on the situation and put the necessary actions in place, could you kindly share what shortfalls in communication you experienced at the airport? Rest assured that we will highlight your feedback to the respective teams at the Airport. I do hope to hear from you. Kindly be advised that the domestic flight from Kooddoo Airport to Male’ operates as an usual airport where check-in closes 1-hour prior to departure. Therefore, although it is a small airport, the third party airline requires our guests to be there on time and we always make sure our guests have the best transport connections both by boat and flights. Again, thank you very much for reviewing your stay and we do hope to see you again in the near future. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr S., A sincere thank you for reviewing your stay at Pullman Maldives Maamutaa, I am happy to hear from you. It was a true pleasure to welcome you and your family to our resort and likewise to learn that you were fully satisfied with our services, facilities and food offers. Your positive review spreads smiles all around the team. We would be delighted to meet you again and will be looking forward to the moment where we can welcome you back at Pullman Maldives Maamutaa. Thank you again for sharing your your experience. Best regards, Martine Vera Strous Guest Experience Manager

Dear Ms v.d. M., Great to hear from you! Thank you for staying at Pullman Maldives Maamutaa and for sending your delighting feedback to our Front Office Manager. Your encouraging comments have been shared with the entire team and we are extremely appreciative for you highlighting a few key people who contributed to your enjoyable experience at our resort. It was a true honor meeting you and it was sad to see you leave our "Heaven on Earth". We look forward welcoming you back to Pullman when you travel to Maldives again in the future. Many thanks again for your review. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr. T., First and foremost, thank you for selecting Pullman Maamutaa for your holiday destination in Maldives. It is wonderful to know that you were satisfied with the resort, our staff, activities, and restaurants which made your experience “Simply Paradise”. Junaid was happily surprised with your kind comment about his hospitality services and punctuality. We liked the fact that you compare him with a Switch Watch and will continue to praise him for that. We appreciate your candid feedback about the buggy services and the domestic transfers. I am sorry to hear that it was hard to get a hold on the buggy shuttle services that we provide. Kindly note that you can always call Pullman Touch by pressing “0” to order a buggy to pick you up. The buggy might have been on their way to another guest when passing you by. Nevertheless, I do wish to gladly share that we are currently addressing this matter with implementing a new and more efficient system for the shuttle services. In regards to your feedback concerning your return flight, we humbly apologize for the long stopover you had in Male’. With 5 till 6 domestic flights per day, we always try to provide our guest with the best connection to their international flights. From our experience, the third party Airline Company has delays regularly and we do not want to take the risk for our guests to miss their international flight eventually. Thank you again for your review and we hope to have the chance to see you again at Pullman Maldives Maamutaa in the future. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr P, Thank you for choosing Pullman Maldives Maamutaa for your first to the Maldives. It was a true privilege to have you staying with us during your precious celebration of your 15th Wedding Anniversary and likewise it is to receive your review with your candid feedback. Learning that your overall stay has been good, mainly because of our beautiful new property and our courteous staff is very encouraging for the Pullman Team. Once again, I wish to express our sincere apologies for the unfortunate miscommunication that occurred in regards to your request to organize a private dinner, which resulted into a disappointing experience for you. As explained to you during your stay, we do require prior reservations for private dinners, however, we failed within our communication towards you as our guest after your inquiry. This event does not in any way reflect our usual level of service and the experiences we wish to create for our guests. Trust that we have learned from this occasion and will take the necessary actions to ensure proper communication and follow-up with our future guests are in place. We sincerely hope that the experience will not impair your memories of your holiday and we do wish to welcome you back in the future while celebrating many more anniversaries to come. Thank you again for choosing Pullman and completing the survey. Best regards, Martine Vera Strous Guest Experience Manager

Dear Mr L., We very much appreciate your comments regarding your stay at the Pullman Maldives Maamutaa. It is always a pleasure to receive positive feedback and your overall satisfaction about our new resort and the enjoyable highlights of your holiday are encouraging. While striving to continuously improve the quality of our services, feedback from our valued guests is very important to us. Please accept our apologies for the inconveniences the shortfalls caused you. I am pleased to informed you that we have just received the buggy trackers, which will certainly improve the operational services of the buggies. It is with regret to learn that you were unable to enjoy all the activities during your stay. The excursions that we offer, indeed have to be booked in advance, as the scheduled excursions have a maximum capacity available. Your comments in regards to the Golf Simulator have been noted to fix the response to legitimate shots. I appreciate you highlight this. In regards to the dining options, we are sorry to hear that our offers did not meet your expectations. With three type of restaurants we are offering a wide range of cuisines tending to cater for all needs. We would love to hear your feedback on what you were missing on the offerings. I hope to hear from you. Thank you again for sharing your experience, and we hope to have the chance of welcoming you back in the near future. Best regards, Martine Vera Strous Guest Experience Manager