Novotel Phuket City Phokeethra

Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.6/5 406 reviews

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Description

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

ALLSAFE approved hotel

Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET
Thailand

  • PHUKET BUS STATION:  850 METER NORTH

  • By plane

    PHUKET INTL At 34km / 21.13 miles

GPS:7.879267, 98.394881

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AMOR

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Your meetings and events

From board rooms to banquet halls to offering the largest ballroom in town, Novotel Phuket City Phokeethra, located in the centre of historic Phuket, is the best place for your next event. State-of-the-art, high-tech options and great service in a world-class destination makes us one of the most sought after venues for meetings, incentives, conferences, events and weddings.

Room descriptions and layouts

meeting rooms

From 1 to 850 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  406 reviews

TripAdvisor Rating  4.5/5  197 reviews

Certificate of excellence 2022

Very convenient

Customer review rating 5.0/5

Mohamed S. Couples - Confirmed reviews ALL

It was amazing. Rooms were clean, the guest services team very helpful.

Customer review rating 0.5/5

Robert J. Families - Confirmed reviews ALL

Very disappointed. My daughter and I changed hotel to come and stay for a week, then when we checked in we were told we could only stay for two nights. This meant we then had to change hotels again. I think you need to improve your customer service because the way we were treated was very unnecessary

Dear Mr. j., Thank you very much for taking the time to share your feedback regarding your recent stay. Firstly, please allow me to apologies for our lapses in service during your stay. This feedback has been discussed internally and it is very distressing for me personally to learn about these issues and already train staffs about how to take care the guest and we will have more conversation between the team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, I offer my personal apologies to you. I am very distressed that you had to undergo this experience, but would like to thank you for letting me know and giving us the opportunity to improve and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Au Front Office Manager

Customer review rating 5.0/5

Iqbal Families - Confirmed reviews ALL

Great place and location for rest and relax

Dear Iqbal B., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Au Front Office Manager

Underwhelming

Customer review rating 2.0/5

Rudraya Friends - Confirmed reviews ALL

I stayed for a couple of days at the hotel. 1. I had condensation issues in my room for the first 2 days and I had to change rooms. 2. The location of the hotel is rather disappointing and not close to any attractions. 3. There is a definite shortage of staff. 4. The elevator and key cards take their own time to sync up. 5. One evening the key card did not even activate the lights in my room.

Other than nice reception staff, nothing is good in this hotel

Customer review rating 2.0/5

Mario F. Solo - Confirmed reviews ALL

1. To start with, you definitely need a new restaurant chef and a major change in your restaurant staff. The food quality is horrible, the food room delivery is also horrible, and the menu is definitely not a good option for international travellers. Have you tried to order a Chicken Burger? Try to order it and just see how it “looks like”, and you will find that it does not look like any chicken burger in the world, I could not even taste it. Steak is very bad. Food in general presented not warm enough. Room service delivery staff one time will forget to bring salt, or sugar or fork or other stuff that Ive asked for. The tea is served cold several tines. 2. Your hotel has no spa, I understand, but having a sauna and or steam room and jacuzzi is a minimum need for a “5 stars hotel”. 3. All other bars and restaurants around your hotel were opening till 1 and even 2 pm, I have been in couple, how come your only bar on the roof has 11 pm as last order?? No DJ, a dead bar. 4. A big lizard were in my room (1605), and your house keeping staff saw it and it ran away somewhere in the room and they could not kill it and I had to spend a night in a room with a lizard, I understand culture differences, but for me this was disgusting. I think these are the major points. Oh by the way, the shower hand holder in my second room (1601), is broken. I complained about it and they could not fix it.

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