Hotel - Novotel Phuket Phokeethra
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Novotel Phuket Phokeethra Hotel

4.5/5 153 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Bonita 2 54 m2 2 m 35 16 20 24 32
Bonita III 54 m2 2 m 35 16 20 24 40
Bonita1 126 m2 2 m 96 36 40 48 80
Bonita 4 235 m2 2 m 0 0 0 0 120
BALLROOM II 424 m2 4 m 304 162 0 189 240
BALLROOM I 511 m2 4 m 384 210 0 252 280
GRAND BALLROOM 935 m2 4 m 736 372 0 504 560
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 180 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 31 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.5/5 ALL Rating 570 reviews

Our guest reviews for
Novotel Phuket Phokeethra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 153 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Jerome Couples - 01/12/2019 Confirmed reviews ALL
« Top welcome »

I had an amazing experience during my stay and would like to thank the staff and assistant manager for their incredible welcome arrangement, room preparation and gift. Clearly went beyond expectations! Thanks again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jerome S., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Caleb M. Couples - 30/11/2019 Confirmed reviews ALL
« Excellent in every way »

Comfortable, staff was accommodating and professional amenities were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Caleb M., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Pawit R. Solo - 28/11/2019 Confirmed reviews ALL
« Great stay »

Roftop bar is nice. Staffs are modest, friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pawit R., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Rl Business - 27/11/2019 Confirmed reviews ALL
« SImple but good enough for business trip »

good value for money - the room is spacious and clean. there are one coffee shop/bar and one restaurant. It is not fancy but good enough if you just need a place for a rest and spend most of your time outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Man Yee L., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Pitoon S. Business - 25/11/2019 Confirmed reviews ALL
« Pitoon S. »

I rate 7 because the breakfast was poor comparing to hotel reputation (if have more various food and taste better i would rate extremely satisfied) the rest accommodation and staff service mind was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pitoon S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience at our restaurant did not meet your expectations ; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At the same time, we would like you know that we are really thankful for the good appreciation you gave us even if your stay wasn't as perfect as it should have been. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Cedric Besler General Manager

W. Friends - 22/11/2019 Confirmed reviews ALL
« holiday vacation »

Very satisfied with the room arrangement, the hotel location is very convenient for phuket town weekend market and many other good restaurants. good to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yau Wing W., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Llssu Families - 14/11/2019 Confirmed reviews ALL
« Welcoming staff »

Pleasant stay. The staff is very kind. And the sheltered pool was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon S., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Syuzanna Business - 12/11/2019 Confirmed reviews ALL
« Amazing Hospitality »

-the room was very clean and smelled very good . -the employees were amazing, very approachable very careful and always smiling. -specially the guys in the entrance witch is the most important it’s the first impression for as . -thank you very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syuzanna B., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Ruben Couples - 09/11/2019 Confirmed reviews ALL
« Stay was ok, hotel felt a bit dated »

The lobby is really nice. The rest of the Hotel has a lot of 'dated' and 'used' features; stained marble, dirty unreachable spots. My wife found the bathroom not clean enough, after talking to staff this was fixed. The staff is really nice and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruben V., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience with our establisment did not meet your expectations ; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At the same time, we would like you know that we are really thankful for the good appreciation you gave us even if your stay wasn't as perfect as it should have been. Concerning the lobby staff, it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Cedric Besler General Manager

Michael Couples - 04/11/2019 Confirmed reviews ALL
« New experience that is different from Novotel Karon hotel »

The location is nicely located inside Phuket town, which gave us plenty of time to explore the surrounding. The room is clean and well lighted. We had a wonderful time with Novotel Phokeethra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Y. Couples - 03/11/2019 Confirmed reviews ALL
« mixed »

The welcome at the hotel was great with Oat serving us. I stayed at 1601,which was wonderful but the bathroom was really hot as it faced the sun. It took a lot of air conditioning to bring down the temperature. I suggest blinds for the bathroom. I later moved to 1005,which was another wonderful room. I would like to talk about my experience ordering from the pillow menu for both occasions. Both times, it seemed that staff do not know much about the menu? I had to explain a few times.yes I dialed for room service which is the wrong place to call, but I would think that they would be able to know about the pillow menu. The front desk was more knowledgeable but still I got calls to ask about the pillows I wanted even after I explained. I thought the pillow menu was good, which had the pillows numbered 1 to 6,so it would be easier for staff when I said 4 and 6 but they didn't understand, so I just repeated the pillows I wanted. In 1005,I used the phone to call for the pillows, but the phone smelled badly. This is quite unacceptable hygiene. My hair smelled bad after that. But I couldn't bathe immediately as there was another long wait for pillow. But as someone called back and explained housekeeping was busy, I understand this, so I patiently waited. The smart pillow that came did not come with a cover when I was staying in 1005. When I ordered it at 1601 it had a cover on. But I took it anyway and didn't want to impose myself on housekeeping. Some highlights, we felt very welcome that staff had laid out welcome notes and decorated the bed. A nice gesture! Service so far has been good mostly. Just that I hope staff could be more knowledgeable about the pillow menu. Pillows should come with covers. Phones should be cleaned daily. Overall still a good experience, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chui Ping Y., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry about your bad experience with the pillows ; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At the same time, we would like you know that we are really thankful for the good appreciation you gave us even if your stay wasn't as perfect as it should have been. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Cedric Besler General Manager

Theera Business - 03/11/2019 Confirmed reviews ALL
« Convenience Stay »

Large room with nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theera, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cedric Besler General Manager

Somkiat Solo - 30/10/2019 Confirmed reviews ALL
« Probably best hotel in Phuket Town that Valued for money »

Very friendly and helpful staffs especially the front desk staffs. Perfect location with nice view and comfy bed. excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Somkiat P., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Couples - 30/10/2019 TripAdvisor review
« Low season not a good time to stay here. »

Concierge non existent. Front desk knowledge of neighborhood poor. Hotel’s map of Phuket town is microscopic. Difficult for seniors to read. My wife and I were met on arrival at the Phuket Airport by pre- arranged Hotel transport which was fine. However the hotel transport to the airport on departure was bad. It was not their hotel vehicle. The car’s air condition was not working and the driver kept wanting to stop the car by the roadside to fix the air conditioning but to no avail.

Dave Couples - 29/10/2019 Confirmed reviews ALL
« Very satisfied »

The room was excellent and the staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Geoff B. Couples - 27/10/2019 Confirmed reviews ALL
« Very pleasant. »

The breakfast could be more westernised, ie. bacon and grilled tomatoes. More variation in evening meals, maybe themed buffets or chefs specials that change. Some restaurant staff really knew what they were doing and were great, ie Georgio. Some had no idea how to operate the coffee machine. Invariably some breakfast foods were not hot because the metho burner had run out of fuel or the timer had not been reset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey B., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience at our restaurant did not meet your expectations ; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At the same time, we would like you know that we are really thankful for the good appreciation you gave us even if your stay wasn't as perfect as it should have been. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Cedric Besler General Manager

Anonymous Couples - 19/10/2019 Confirmed reviews ALL
« Great service, friendly & helpful staff »

The only bad thing was that we were served stale mouldy bread one time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary Eileen N., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience at our restaurant did not meet your expectations ; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer ; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. At the same time, we would like you know that we are really thankful for the good appreciation you gave us even if your stay wasn't as perfect as it should have been. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Cedric Besler General Manager

Rob Couples - 17/10/2019 Confirmed reviews ALL
« Perfect 2 night stay »

Staff were great. Room was super. Overall just a very relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Peter G., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Anonymous Couples - 15/10/2019 Confirmed reviews ALL
« Excellent »

Staffs was friendly, polite , helpful and very well service oriented. It’s was my pleasure of putting up in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian N., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Mrs O. Couples - 13/10/2019 Confirmed reviews ALL
« Friendly staff, nice and clean hotel. »

On arrival we was greeted with friendly staff with big smile from front desk lady her name is Sea and the concierge (a tall guy which i didn't got his name). All the staff at the hotel is friendly and our request was promptly arranged. We have a good 6 nights stays at your hotel. Thank you to all staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always pleasant to read positive feedback from our guests. I will share your comments with our team and to Khun Sea twho will appreciate your comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience prick, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

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