Hotel - Sofitel Shanghai Hongqiao
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hongqiao Hotel

4.5/5 472 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Companies and event centres nearby

Company

BANK OF CHINA2 km / 1 mi C TRIP5.9 km / 3.67 mi MICHELIN1.5 km / 0.93 mi SHELL1.5 km / 0.93 mi
BOSCH1.5 km / 0.93 mi LE TV1.5 km / 0.93 mi ROCHE1.5 km / 0.93 mi YUWELL1.5 km / 0.93 mi

Exhibition and convention centre

NECC3.5 km / 2.17 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BULLANT 42 m2 4 m 30 0 15 24 0
DE CHELLES 47 m2 4 m 30 0 15 24 0
DUBAN 56 m2 4 m 40 18 20 30 0
GARNIER 98 m2 4 m 60 20 24 36 40
LE VAU 147 m2 4 m 120 40 50 72 80
PERRET 182 m2 4 m 120 45 50 54 80
GABRIEL 191 m2 4 m 160 40 50 105 0
PERRAULT A 341 m2 10 m 300 150 150 190 240
PERRAULT C 341 m2 10 m 300 150 150 190 240
PERRAULT B 345 m2 10 m 310 150 150 190 250
GRAND BALLROOM PERRAULT 1,030 m2 10 m 920 0 0 580 720
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The modern French inspired room features the signature Sofitel MyBed, 48inch LCD TV with satellite channels, bathroom with separate bathtub and shower, Lanvin amenities and WiFi.

  • 350 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 ALL Rating 2,109 reviews

Our guest reviews for
Sofitel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 472 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 30/11/2019 Confirmed reviews ALL
« Everything was excellent. »

Everything was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with us. It is so great to hear your feedback was positive. We are a team who is passionate about delivering ultimate guest experience. We will continue working on any potential improvement. Looking forward in seeing you again. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Z. K. Business - 23/11/2019 Confirmed reviews ALL
« Excellent! »

Very nice decoration both lobby and room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z. K., Thank you for giving us such great feedback. Did you know that our hotel captures the spirit of Shanghai's famous elegance with its grand façade and classic Parisian architecture. It's located in the heart of Hongqiao CBD, the property stands out as a monument of French luxury and style. We are also concentrating on creating ultimate guest experience by working on the details of personalization. Thank you once again and look forward your return soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Piotr Couples - 18/11/2019 Confirmed reviews ALL
« Outstanding - best hotel in SHanghai »

Fanstastic place, extraordinary treatment, as a guest you can feel like at home. Very good location, super spa, superb crew, great people in Millesime Club - I highly recommend it to everyone!!!!!! Will be back there - NO DOUBT!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Piotr, Thank you for giving us such great feedback. We are so honored and delighted to learn you had an enjoyable stay. Creating an ultimate guest experience is not just something we talk but also to make it come true by enabling and empowering the team to do the right thing. Your positive feedback is giving us so much encouragement. We are looking forward in seeing again very soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

F. C. Solo - 14/11/2019 Confirmed reviews ALL
« Could be better especially before CIIE »

I stayed in the hotel for one night just 6 days before CIIE. I expected a little bit highly but the night didn't reach my expectation. Pro: 1. Set my room during my dinner time. 2. Comfortable bed and good decoration generally. 3. Halloween theme was just in a proper manner. Con: 1. I found a piece of cotact lens on the bedside table. 2. 4 harassing calls to my mobile. 3. Check-in reception lady was not as kind as the gentelman helped me with check-out. She did not offer welcome drink voucher before I asked. 4. The buffet hall is too big to keep food warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., Thank you for giving us your feedback. Your feedback is very important to us. Our team is doing our best to provide you the ultimate stay experience. We are sorry for the room cleanliness, check-in experience, buffet experience. We will definitely do the needful to improve our service. Regarding the harassing call you mentioned. Usually we don't call guest's mobile phone directly unless it is urgent matter and need your immediate attention. We need to do investigation (e.g. the call was from whom and why you received it) in order to make improvement. Please feel free to contact myself directly if you know more details about call. Hope to see you soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Frank J. Business - 13/11/2019 Confirmed reviews ALL
« Fantastic Hotel with a good service. »

-

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, Thank you for your great feedback! We are looking forward in seeing you again soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

David B. Business - 13/11/2019 Confirmed reviews ALL
« Very good. hotel is well fitted out and staff very helpful. »

Kevin, Joe and Mitchel were fantastic. Service and help just suburb. They get 10 out of 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for giving us your feedback. It is our pleasure to have your recognition for Kevin, Joe and Mitchel. We are also very proud to have them in the team and make ultimate guest experience to come true. We hope we can your preferred hotel every time you come to Shanghai. See you soon! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

L. T. H. Business - 10/11/2019 Confirmed reviews ALL
« Mr L. »

You have a wonderful swimming Pool. i was Looking forward to have a swim there but i was told that j have to wear swimming headgear. This is the first hotel I encounter this request. All over the world, we wash our hair & body before go into the pool. Why do we need to wear the swimming headgear while you ad wash your hair? Even if you have this rule, you need to let us know that before or when we book the hotel. As no other hotels has this rule or not all the hotel is like this. You might be the minor group of the hotel which has this rule. It really potong steam for not able to do what I like when I was there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tze H. L., Thank you for giving us your valuable feedback. Sorry for the inconvenience which was caused. Actually wearing headgear during swim is usually required by most of hotels in China. This is almost like many guest rooms are non-smoking in hotels in some cities. Please rest assured that your suggestion is being carefully reviewed by the management. We value your feedback and hope to see you again. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Anonymous Solo - 06/11/2019 Confirmed reviews ALL

Overall is good but the breakfast restaurant services need to improve to keep the standard up. Also, a frequent bus service to subway station is highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for give us the feedback. We will take your suggestion into consideration and keep improving service quality. Our bus service is available to Hongqiao Railway Station, Hongqiao Airport, National Exhibition Center etc. We are glad you found it helpful. Our ultimate goal is to ensure your every stay is enjoyable and memorable. We are looking forward your next visit soon! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Ning Business - 05/11/2019 Confirmed reviews ALL
« excellent »

room clean and perfect, room service people is very kind and provided professional service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ning, Thank you for giving us your valuable feedback. It is our pleasure to have you stay with us. We are passionate about creating ultimate guest experience and great satisfaction. We arer glad to learn that you had an enjoyable stay. Hope to see you again. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Patrick Business - 03/11/2019 Confirmed reviews ALL
« Great Hotel »

The Hotel is always nice. Great breakfast, very clean. Although the internet is always choppy, and this time I noticed it a little under staffed in the morning breakfast. Out of the 3 times I had dinner in the restaurant, I had to send food back twice, but it was corrected. Beware, a diet coke will cost you usd10!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thank you for giving us your feedback. The breakfast is prepared by our talented and hard-working chef team. Your recognition would help more guests to make up their minds. Regarding the food order, I have communicated with our team. The training is definately needed for furthere service improvement. Regarding the diet coke, the price is at 60 RMB net, equivalent of 8.53 USD (as of Nov 05, 2019 exchange rate). As the coke is served in our Le Bar, our team will provide the service for you, and you can enjoy the coke in an exlusive area. The price is also made based on the marketing survey, this is only the average price in Shanghai luxurious hotels. Thank you for your understanding, we hope to see you again soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Xue L. Couples - 01/11/2019 Confirmed reviews ALL
« Great Experience »

The property was clean and well maintained, customer service was good. Housekeeping of the room was satisfactory, however note that toiletries bottles were reused, with traces of sticker seal still intact. There was also no toothbrushes in our room(supposed to be luxury room?) which was weird. Overall it was still a good stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xue L., Thank you for staying with us and giving us such vaulable feedback. Your recognition to housekeeping team is well noted. Our team is very passionate about ultimate guest experience and remain high standards to all aspect of areas. Regarding the toiletries, anything that was opened will be replaced before next guest's arrival, so in that way we can ensure everything is new and intact. Regarding the toothbrush is not found is room this is due to the local authority that hotels are not allowed to provide disposable items proactively (e.g. toothbrushes, combs, shower loofahs, razors, nail files and shoe brushes), unless they are asked by the guests. This is the consideration of environment protection. Actually you can find this regulation apply to all Shanghai hotels. However, you can always ask for those items upon check-in or call service center if you are already in the room. Thank you for your understanding. We hope to see you again very soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Troy G. Business - 01/11/2019 Confirmed reviews ALL
« Very well looked after from start to finish »

Room was spacious, well cleaned and presented and close to executive lounge. Gym and pool was one of the best I have experienced and great range of choice for Breakfast. Staff were also very helpful organising taxis and suggesting dinner options

Our hotel has responded to the review
Our hotel has responded to the review

Dear Troy g., Thank you for staying with us. Our primary goal is creating the ultimate guest experience and satisfaction. We are glad to learn that our products and services meet your needs. Hope to see you again very soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Cherif Business - 31/10/2019 Confirmed reviews ALL
« Grand experience »

A nice break from busy hectic days of meetings . The hotel is very nice and grand and it feels like an escape each time you walk in. Really nice large rooms with high ceilings. Super nice staff all around. The whole experience was just amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cherif, Thank you for staying with us. Our primary goal is creating the ultimate guest experience and satisfaction. We are glad to learn that our products and services meet your needs. Hope to see you again very soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Clement I. Business - 25/10/2019 Confirmed reviews ALL
« Nice vintage European style »

The building itself is nice, looks new, with interesting vintage European style like in the 18th century. Room is clean, service is great too! Location is also convenient for business travellers like me as it is very clpse to Hongqiao airport and train station~ The only minor issue is there is not much shops and restaurants nearby, but it is fine as I can always go to the city center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clement I., Thank you for staying at Sofitel Shanghai Hongqiao. Your feedback is very important to us. Sofitel Shanghai Hongqiao captures the spirit of Shanghai's famous elegance with its grand façade. The guest rooms are modern french designed, all featuring Sofitel MyBed and free WIFI. Many guests choose us is because of our location, it saves you a lot of time on the road when you go to airport and railway station. We really hope we can see you again at our hotel! Stay at Sofitel, experience the French culture! Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

James J. Business - 23/10/2019 Confirmed reviews ALL
« Comfortable As Always »

I was warmly welcomed as always by the Front Desk and my check in was completed quickly and efficiently. The rooms as always were very clean and the bed very comfortable. The only negatives were that the Swimming Pool was out of action for maintenance which is just unlucky for me. I would mention that the Room Service I ordered however was firstly only warm when it arrived and for the price I would expect it to at least be hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for staying with us. Your valuable feedback is much appreciated. We are sorry for the pool was under maintenance when you arrived. The reason why are doing this is because we'd like to enhance your experience and cease any potential unexpected matter before it happens. Good news is the pool is now opened and ready to welcome your arrival anytime. Hope to see you soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

James C. Business - 23/10/2019 Confirmed reviews ALL
« Excellent hotel close to station and airport »

The hotel was modern and well designed. The club was very good with some nice food and very good wine. My suite was extremely pleasant. Service was almost always first class. The value was the most impressive

Our hotel has responded to the review
Our hotel has responded to the review

Dear James C, Thank you for staying with us. We are always concentrating on ultimate guest experience and continuously working on improvement. We are so happy for your recognition. We are looking forward for your next visit soon. Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Gyaneshwarnath G. Business - 18/10/2019 Confirmed reviews ALL
« Mr G. »

The staff at the club lounge really made me felt at home, especially the incharge, Ivy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for staying with us. It is our pleasure to welcome you to our hotel, we are glad you enjoyed your stay. We are looking forward your next visit. See you soon! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Graham P. Business - 16/10/2019 Confirmed reviews ALL
« Nice hotel, good staff, but nothing around the hotel. »

The hotel is nice, rooms a good size and the bed super comfy. I checked in early and was please when they said my room was ready. The only downside is that there is nothing around hotel. There is an empty mall a few minutes walk away but that lacked people and atmosphere. The dining options are very limited and not flash. It’s reasonably close to the airport and station but the taxis still take you on a long ride to get there as the roads don’t really link directly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, Thank you for sharing your feedback with us. Yes you are quite right about our hotel facilities, room has modem design and is large and comfortable. Regarding the distance to Hongqiao Train Station and Hongqiao Airport, it only takes 17 - 20 minutes by car. It is very rare to take more than 30 minutes unless there is an traffic. We recommend you can contact our Concierge to get the Taxi. In case if you need any other location information, we will also be very happy to assist you. Hope to see you again very soon. Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Jeremy C. Business - 14/10/2019 Confirmed reviews ALL
« Wonderful »

Great service and attention to guests needs. The Club Millesime was especially delightful. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, Thank you so much for giving us such great feedback. Our team no matter works in Club Millesime, housekeeping or in the outlets. There is always one thing we care the most, that is your experience and satisfaction with us. We are so happy you've found your experience was delightful, we are looking forward your next visit! Sincerely, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Michelle N. Families - 10/10/2019 Confirmed reviews ALL
« M.N. »

My family and I had a very pleasant experience. We received a warm welcome and were very well supported as foreigners. The front desk staff were amazing, helping us buy tickets for the Shanghai Tennis Open , arranging taxis etc. The rooms were clean and but the bed was not as comfortable. The breakfast and restaurant staff were good . Overall a really good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, Thank you so much for giving us your feedback. Our entire team is service-oriented and passionate about making guest stay's as pleasant as possible. I'm so glad you found our service was helpful. We noticed our bed did not meet your expectation, please note that we are very happy to assist you for any requests, if you need anything during your stay, just dial "0" on the phone. Our Guest Service team will be taking your call. However since you already left our hotel, next time you can send me an email prior to your arrival with specific bed requirement. We will be more than happy to learn your preferences and make it happen. Thank you once agin for being our valued guest. Hope to you soon again! Regards, View Li 李渊博 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店 h9…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates