Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

4.5/5 654 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

See all services

Hotel location

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 2,093 reviews

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 654 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Tobi L. Couples - 29/11/2019 Confirmed reviews ALL
« The right spot for Vienna »

Just in the very center of Vienna, near to the metro station and to various places of interest and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

//// Couples - 27/11/2019 Confirmed reviews ALL
« Very comfortable - lovely hotel in a great location »

Very nice, lovely room which was well appointed. We didn’t realise we could use the mini bar as there was no information about this in our room, so this could be improved. Also, we did find the walls very thin so we could easily hear neighbouring guests. There is also a noisy bar opposite the hotel which was loud on Saturday evening when we were trying to sleep. Overall we would recommend this hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holly B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Anonymous Couples - 25/11/2019 Confirmed reviews ALL
« Good »

The room design makes use of space to have everything required incorporated in it although room size is small. Location is good with shopping area nearby and train station just a few minutes walk away. One negative point is we have to climb a flight of stairs to reach the hotel, which is quite difficult with large luggages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claris L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But we do apologize for the inconvenience with the non working elevator. Of course our team is always reachable to help you with your luggage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Omer Y. Business - 13/11/2019 Confirmed reviews ALL
« Very attentive and friendly service with stylish rooms »

The hotel has a great location. It's so easy to reach to/from the airport. The rooms are clean and stylish. The reception staff are very friendly. Two points to improve: 1- I found the reception desk empty on a few occasions. When you wait long enough at the desk, somebody comes out and helps you. 2- The breakfast is a bit pricey

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omer Nebil Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, in particular from a LeClub Silver member and we are happy you enjoyed our location. I will share all the other comments with our team. I do apologize for the inconvenience you have mentioned. Thank you again for sharing your experience, and we hope to have the pleasure to welcome your back to us. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Couples - 09/11/2019 TripAdvisor review
« Quick Vienna visit »

As we only had 3 days, the location was perfect, close to everything including cafes and restaurants. 5 minutes to get on the U-Bahn and get around the city so with an umbrella, a few showers of rain were not a problem. Very friendly attentive staff, modern and trendy decor. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest. Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. You are right, if you want to explore the city center there is no better starting point than our hotel. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards, Julia Ron Assistant Front Office Manager

S. M. Couples - 03/11/2019 Confirmed reviews ALL
« We got a warm wellcome room was comfortable »

Warm wellcome comfortable room very nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear m. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback,in particular from a LeClub Silver member as your are. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

J Couples - 29/10/2019 Confirmed reviews ALL
« Great Location and Decent Value for Money »

Great location in city centre and easy to access from Metro (and for return 100E bus back to airport). Room had all the facilities needed for a city break. Would have scored higher if the air conditioning had worked, or the window had opened further - we just couldn't cool the room sufficiently to sleep at night (it was an unseasonably hot week in late October and I guess the hotel had switched off the air-con for the winter!).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But we do apologize for the inconvenience with the air conditioning. You are right, due to some colder days in October we turned off the AC. But there was also no heating in your room. The AC adapts to the temperatures outside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Anonymous Business - 28/10/2019 Confirmed reviews ALL
« Great location, helpful staff »

Enjoyed my short stay in this hotel. Staff were all helpful and friendly. Breakfast was varied and extensive Room was comfortable and contained all that you might need for a hotel stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive such a positive feedback from our guests.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Marc Couples - 22/10/2019 Confirmed reviews ALL
« Cosy little hotel well located »

This is a nice little cosy hotel, in an ideal location close to any landmark in Vienna. We had the room specially decorated called “my room”. It was a nice introduction to the city. We particularly enjoyed the books about the city. The room was very clean, the staff was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, in particular regarding our unique MyRooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Jean B. Couples - 19/10/2019 Confirmed reviews ALL
« Excellent as always »

We always stay at your hotel when in Vienna. It has a great location, is unique and most importantly has super friendly and helpful staff from reservations through to the hotel team. The rooms are also nice- we appreciated the good size of our room this last time especially as we stayed for 4 nights. The bathrooms are compact but very cleverly designed so that there is a good large walk in shower. It is so practically that there is a really good sized shelf built in where the shower controls are for all necessary toiletries .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean B., thank you so much for your feedback regarding your recent stay at Mercure Vienna First. We are more than happy to know that you enjoy your time with us every time and everything is to your satisfaction. Your kind words to our staff are especially appreciated. Our Staff members are genuine, and truly want our guests to know that they want to make your time with us special, every stay. We also have to say that having guests such as yourselves makes our jobs very easy. We look forward to welcome your back very soon. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Marion G. Couples - 14/10/2019 Confirmed reviews ALL
« The experience was quite satisfactory. »

We enjoyed our stay at the Mercure First in Vienna. We received a warm greeting from the clerk when we arrived.The staff was quite accomodating and the room was comfortable and clean. We added a daily breakfast but we were quite disappointed with the breakfast on the Sunday of our stay. We went to eat an hour before it closed. Many items needed to be refilled and it took a long time to get anything that we asked for. Additionally, there was a plate with unfinished food that was left on the serving table. We asked the waitress for coffee but she was standing and eating in the kitchen at the time. It was an unpleasant experience and I felt that my $40.00 (breakfast for two) was totally wasted and that I had been taken advantage of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the inconvenience of your breakfast I apologize. This does not reflect our high Mercure standard.I will immediately forward this to the relevant department and the necessary measures will be taken. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Anonymous Business - 09/10/2019 Confirmed reviews ALL
« Dark room »

The dark colour on the walls and the dark lampshades made the room very dark. Difficult to read in that light.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.J., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Too bad that we could not convince you with our design. We would like to have brought you a table lamp in your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Andyw Couples - 05/10/2019 Confirmed reviews ALL
« Lovely hotel in a great location »

The hotel was perfect for a couple of days in Vienna. It was stylish & centrally located in a quaint square, with an easy walk to the U Bahn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Anonymous Couples - 02/10/2019 Confirmed reviews ALL
« Very friendly reception staff »

Reception staff are very helpful and friendly to provide traveling information

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yan Woo T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Mr P. L. Couples - 01/10/2019 Confirmed reviews ALL

Quiet location, nice room, friendly service, super breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Per L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

A. C. H. Friends - 30/09/2019 Confirmed reviews ALL
« 4 days with friends »

A very nice, very central hotel in the center of Vienna. The people working in the hotel, were always smiling and friendly helpful. We really enoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan Einar Gade H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially about our kind hotel staff and the great city center location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Einat Couples - 23/09/2019 Confirmed reviews ALL
« Very good »

The room was nice and tidy, location is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Einat B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Jonathan J. Couples - 18/09/2019 Confirmed reviews ALL
« Great Vienna Hotel »

Welcoming and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Eva Couples - 17/09/2019 Confirmed reviews ALL
« Very Enjoyable »

Our stay in the hotel was very enjoyable and relazing. The location was perfect. All the main places of interest was within waking distance.The hotel location is very interesting,it has a great history to it as it is located in the old Jewish quartre. The receptionist Tanya was very helpful,kind and patient. I think a few chairs and tables to the front of the hotel would greatly add to the experience of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team but especially with Tanja. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Dr D. C. Couples - 16/09/2019 Confirmed reviews ALL
« Wonderful position but room for improvement! »

This was the first visit to Vienna for both myself an my wife. Generally we were satisfied with the hotel and its very favourable position right in the centre of the old city, especially in the Jewish quarter - near the Synagogue and a Kosher restaurant. The bedroom was generally quiet except for when exuberant youth shouted - perhaps at 3 o'clock in the morning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C., thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna for your first time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you would like to add some more comments do not hesitate to contact us directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates