Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

4.5/5 661 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 2,143 reviews

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 661 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
26/01/2020 TripAdvisor review
« Comfortable & Central »

Lovely staff and superb breakfast. Only negative is our room was slightly too small to comfortably open our suitcases but the rooms are very well appointed. We visited in January and it was cold outside but we felt that the heating was slightly too high overall throughout the hotel as you feel like stripping naked when you enter the Lobby from outside.

Stewart S. Couples - 10/01/2020 Confirmed reviews ALL
« Super staff at Vienna First »

Liked the boutique hotel vibe. Staff really helpful and friendly. Great location. But rooms a bit dark and hot. Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´Mercure Vienna First

Rachel K. Couples - 31/12/2019 Confirmed reviews ALL
« A modern, well-maintained hotel in excellent location »

We had a junior suite which was modern, well laid out and spacious. The suite comprised a separate living room, large double bedroom and fantastic bathroom complete with walk in shower and a double sink. The suite was spotless and well-maintained. Plenty of wardrobe space, a large safe ( which accommodated our laptops), mini bar, two TVs, sofa and swinging arm chair made for a very comfortable stay. All the staff we met with were friendly and good at their jobs. The only room for improvement would be to have more staff serving at breakfast - we and other guests had to ask for crockery and cutlery supplies to be refreshed - and the breakfast room would benefit from a couple of self-service coffee machines to ease pressure on staff and speed up the service. It is also worth noting that the in-house bar and restaurant is closed on Sunday and Monday evenings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also forward your feedback to our restaurant service and buffet. I do apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Dmitrii Families - 30/12/2019 Confirmed reviews ALL
« Location is the only benefit of the hotel »

The overall impression of the hotel is so so. I'd like to mention very unfriendly staff, bad breakfasts, and room with great signs of wear-and-tear. Definitely the hotel is not worth its price range.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitrii K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologize for the inconvenience regarding the entrance door. We tried to fix it as soon as possible. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Exactly, in our standard rooms bathrobe and slippers are available on request. Our staff will be happy to bring you everything you need. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Tracy Couples - 28/12/2019 Confirmed reviews ALL
« Good location »

Hotel was ok, room was dark because it faced other buildings. There was a damp smell in bathroom and had to leave window open. Check in Receptionist, I think her name was Cristina (she sounded Spanish) was lovely, welcoming and very helpful. Ordinary breakfast with a lovely helpful waiter, Eurek - the only staff that smiled and greeted us at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team but specifically with Cristina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Chen Couples - 28/12/2019 Confirmed reviews ALL
« It was a really pleasant stay, thank you :) »

I mentioned that my boyfriend having a birthday and they welcomed as with a wine and chocolates, also left as chocolates for Christmas on the bed :) It's a grate hotel with the best price for what you get that I found in Vienna, clean, beautiful and modern design and the location is just perfect. also the service is really good and they was very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am happy to read that you were pleased with the attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Romina Families - 25/12/2019 Confirmed reviews ALL
« Not happy »

For the price i have paid i was expecting way much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Romina K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please do not hesitate to tell us in detail what leads you to your dissatisfaction. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Dr M. C. Couples - 22/12/2019 Confirmed reviews ALL
« Average, expected better. »

I believe that for the price Of €1581 for 6 nights, I expected better. Wardrobe TOO small. The jackets and coats had to be left hanging on the hangers and in the suitcase. Armchair very uncomfortable. We had a small table to put our things on it, and instead of a chair a vanity stool. The bathroom was not cleaned on two days, the evidence of public hair in the bath is enough. The maid just changed the towels. On the plus side the reception and restaurant staff were very nice and helpful. Breakfast was good, not excellent. For example, the pastries were always the same, day in day out. Only on the morning that we left was there another variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience with our Houskeeping and breakfast as well with our room Desgin did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a small compensation i credit you to your ALL Accor Member ship Card 2000 Points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Anne Couples - 20/12/2019 Confirmed reviews ALL
« Noisy but great location »

Noisy rooms but staff friendly and helpful . Beds a little hard but room a good size

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Maurizio Friends - 16/12/2019 Confirmed reviews ALL
« Home from Home »

Excellent stay as usual. Reception - always welcoming as usual. You feel home from home with warm hospitality and the rooms are very cosy and comfortable. Only issue is Breakfast, not enough choice. Quite limiting for what you pay for. Apart from this, highly recommended Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

S. D. Couples - 14/12/2019 Confirmed reviews ALL
« Excellent hotel close to St Stephens. »

Enjoyed our stay. Quiet hotel & room is first one with tea/coffee making facility. Chocolates on arrival & complimentary contents of fridge. Excellent breakfast & all staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Mws Business - 13/12/2019 Confirmed reviews ALL
« Comfortable with helpful staff »

The restocking of the free mini bar was not always complete and the beer choice was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will foward regarding the minibar your comments with the Housekeeping. Sorry for this bad experince Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Tom M. Couples - 09/12/2019 Confirmed reviews ALL
« Christmas market visit »

First time to Vienna. Visited several of the Christmas markets and a concert at St Stevens. The hotel was an excellent choice because everything we wanted to see was in a reasonable walking distance. The room was very comfortable and had everything we needed. The front desk service was very helpful and provided information on and questions we had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback about our kind hotel staff and the perfect location of our hotel.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Merav Families - 07/12/2019 Confirmed reviews ALL
« Beautiful decorative hotel »

Stuff was helpful and welcoming. Very nice breakfast. Clean room. Best location. Easy arriving from airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merav B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Guy Business - 05/12/2019 Confirmed reviews ALL
« Short business trip to Vienna »

aangenaam, comfortabel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guy J., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Tobi L. Couples - 29/11/2019 Confirmed reviews ALL
« The right spot for Vienna »

Just in the very center of Vienna, near to the metro station and to various places of interest and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

//// Couples - 27/11/2019 Confirmed reviews ALL
« Very comfortable - lovely hotel in a great location »

Very nice, lovely room which was well appointed. We didn’t realise we could use the mini bar as there was no information about this in our room, so this could be improved. Also, we did find the walls very thin so we could easily hear neighbouring guests. There is also a noisy bar opposite the hotel which was loud on Saturday evening when we were trying to sleep. Overall we would recommend this hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holly B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Anonymous Couples - 25/11/2019 Confirmed reviews ALL
« Good »

The room design makes use of space to have everything required incorporated in it although room size is small. Location is good with shopping area nearby and train station just a few minutes walk away. One negative point is we have to climb a flight of stairs to reach the hotel, which is quite difficult with large luggages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claris L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But we do apologize for the inconvenience with the non working elevator. Of course our team is always reachable to help you with your luggage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Omer Y. Business - 13/11/2019 Confirmed reviews ALL
« Very attentive and friendly service with stylish rooms »

The hotel has a great location. It's so easy to reach to/from the airport. The rooms are clean and stylish. The reception staff are very friendly. Two points to improve: 1- I found the reception desk empty on a few occasions. When you wait long enough at the desk, somebody comes out and helps you. 2- The breakfast is a bit pricey

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omer Nebil Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, in particular from a LeClub Silver member and we are happy you enjoyed our location. I will share all the other comments with our team. I do apologize for the inconvenience you have mentioned. Thank you again for sharing your experience, and we hope to have the pleasure to welcome your back to us. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Couples - 09/11/2019 TripAdvisor review
« Quick Vienna visit »

As we only had 3 days, the location was perfect, close to everything including cafes and restaurants. 5 minutes to get on the U-Bahn and get around the city so with an umbrella, a few showers of rain were not a problem. Very friendly attentive staff, modern and trendy decor. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest. Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. You are right, if you want to explore the city center there is no better starting point than our hotel. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards, Julia Ron Assistant Front Office Manager

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