Mercure Vienna First

Mercure Vienna First

Customer review rating (ALL Rating) 4.5/5 181 reviews

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Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

Telephone +43 1 905828

Contact email

  • U1 / U4:  Schwedenplatz

  • U3:  Stephansplatz

  • By plane

    WIEN SCHWECHAT At 18km / 11.18 miles - Shuttle paying

  • By train

    HAUPTBAHNHOF At 3km / 1.86 miles

GPS:48.211414, 16.374053

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our accommodation(s)

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

Our guest reviews

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  181 reviews

TripAdvisor Rating  4.5/5  679 reviews

Excellent customer service

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

I checked in for four days but had to leave after two due to compassionate reasons at home. The staff member with whom I checked out was so professional and under these circumstances I was extremely grateful. There was no issue will the bill; it was simply halved. Fantastic and grateful for their professionalism.

Dear Paul T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Tanja :-) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Clean, comfortable , quiet and great location

Customer review rating 4.5/5

Yazan S. Families - Confirmed reviews ALL

Very satisfied

Dear Yazan s., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

super good

Customer review rating 5.0/5

Mayyosh Couples - Confirmed reviews ALL

the staff were quite friendly and the facilities were indeed very good

Dear Issam M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

very well located!

Customer review rating 4.5/5

Nicole Friends - Confirmed reviews ALL

Great front desk service, great location, clean rooms, comfortable beds. Only compliant was that breakfast did not include coffee and we were not advised just billed at the end of our stay!

Dear Nicole L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have to check about the coffee at the breakfast, as it has to be included, I guess there was a missunderstanding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Lovely little touches

Customer review rating 5.0/5

Mark P. Couples - Confirmed reviews ALL

We stayed from 2-5 May 2022 for our 25th wedding anniversary. We were delighted to find we had been upgraded and there was a pair of little rubber ducks, dressed as bride and groom, next to a bottle of wine by way of recognition. What a lovely touch! Greatly appreciated!

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Perfect location, friendly staff.

Customer review rating 4.5/5

Valerjans Couples - Confirmed reviews ALL

Hotel is perfectly located between inner city central district (Steffan`s cathedral) and Danube river cruise station (Schwedenplatz), and the same name metro station. All reachable within 5-7 min walk. It appeared very convenient to visit Bratislava by ferry and to return the same place close to hotel. We really enjoyed every day during our stay at hotel for one week. Friendly, helpful staff and breakfast service. Surprisingly silent hotel despite late night parties at neighbouring bars and restaurants. Important: we got very kind early check in when arrived.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

pleasant stay but some concerns

Customer review rating 3.0/5

Jacky Couples - Confirmed reviews ALL

good location of the hotel. Reception area is dark and not welcoming. Friendly personnel. Small room! Lack of space to range cloths. Restaurant is not very inviting. Breakfast is badly organised. Empty plates for cheese and meats, empty bread baskets, .... Room rate to high!

Dear Jacky V., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We felt free to charge you 2000 extra points to your ALL Silver membercard as a small compensation We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Great stay!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

As always a great experience. Many of the employees recognize their frequent guests, thus making the stay even more comfortable and smooth. Very happy with the room and love that they always give me the same - just as asked for. Breakfast is also great. Love coming back!

Dear Mr. N., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

city break

TripAdvisor rating 3.0/5

Myrto75 TripAdvisor review

Nice location in the city centre close to all attractions. Clean room, comfy bed. Noice from elevator and water pump didn't let us sleep. The staff seems to be tired and bored. Breakfast was good and fresh with a good variety of food.

Dear Myrto, thank you for taking your time to write your experiences on tripadvisor. We depply regret, that your stay was not to your fully satisfaction. We are very thankful for your constructive criticism on which we will take care of! We are happily looking forward to welcoming you another time! Warm regards from Vienna Katharina

Nicely located in the heart of the city

Customer review rating 4.0/5

Mathias L. Families - Confirmed reviews ALL

Please ensure you approach the right hotel - 2 Mercure hotels within 100m distance from each other

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Comfortable stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The stay was comfortable and the staff were friendly. Two recommendations - the rooms next to the elevator should be better sound-proofed. It could be heard through the night. Also, they desperately need to update their business centre. Despite advertising that the computer had Office, the programmes were so old that I could not make use of it. Furthermore, it was not possible to open any attachments. Apart from this, I had a nice stay.

Dear Gavin S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to thank you for your constructive criticism regarding our Lobby Computer on which we will take care of! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Business trip Vienna

Customer review rating 5.0/5

G. Business - Confirmed reviews ALL

Everything ok. Very good location near restaurants and pubs.

Dear Cassio Eduardo M G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Well located

Customer review rating 4.5/5

Peter Couples - Confirmed reviews ALL

Staff in restaurant very friendly

Dear Ole-Peder U., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Good location !

Customer review rating 4.5/5

Zainuddin D. (. U. Solo - Confirmed reviews ALL

Hotel location is good and accessible to city center. Tour operating points are near. Coffee shops and restaurants are near too!! Well behaved hotel staffs! Breakfast also not bad!

Dear Zainuddin D., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Nice cozy hotel just couple of minutes away from many places to visit in Vienna !

TripAdvisor rating 5.0/5

Manu P TripAdvisor review

This was just a great location to discover Vienna and give us the envy to discover even more. Centrally located, nice location, nice surroundings and kind & great service. Eventhough we were there just after the Covid lockdown, the Mercure team made our stay perfect !

Dear Manu, we highly appreciate your positive review about your time in Vienna with us! Warm regards from beautiful Vienna and stay healthy! Katharina

Don’t book

TripAdvisor rating 2.0/5

R2850WZmmm Couples - TripAdvisor review

We booked this hotel, but it turned out to be closed. The owners only informed us weeks after booking and shortly before traveling. They rebooked us to another branch very nearby, stating that it would have the same quality (mercure Wien Zentrum). Meanwhile other hotel rates had increased so we had little choice to accept, but we regretted it during our stay. The hotel room was very hot as the AC doesnt work properly during the Viennese summer. Opening the window was not an option. All windows are street facing. Our room was directly above the entrance with noise from people entering and leaving, but also of loud drivery trucks than kept their engines running. Complaints were not addressed during our stay.

Comfortable & Central

TripAdvisor rating 4.0/5

Andrew B TripAdvisor review

Lovely staff and superb breakfast. Only negative is our room was slightly too small to comfortably open our suitcases but the rooms are very well appointed. We visited in January and it was cold outside but we felt that the heating was slightly too high overall throughout the hotel as you feel like stripping naked when you enter the Lobby from outside.

Dear Mercure Guest. Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fulfill all of our guest’s expectations. It is nice to hear that you started the day well with our rich breakfast buffet. Yes, our rooms are intimate but we hope our guests enjoy their smart design and personalized touches that make it feel like home. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards from Vienna, Julia Ron Assistant Front Office Manager

Quick Vienna visit

TripAdvisor rating 4.0/5

Al R Couples - TripAdvisor review

As we only had 3 days, the location was perfect, close to everything including cafes and restaurants. 5 minutes to get on the U-Bahn and get around the city so with an umbrella, a few showers of rain were not a problem. Very friendly attentive staff, modern and trendy decor. Highly recommended.

Dear Mercure Guest. Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. You are right, if you want to explore the city center there is no better starting point than our hotel. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards, Julia Ron Assistant Front Office Manager

Beautiful boutique hotel

TripAdvisor rating 4.0/5

RosaMaria8888 Couples - TripAdvisor review

Great decor. Beautiful boutique hotel very close to a metro station and walking distance to the city center. Friendly and helpful staff. The hotel also arranged a fantastic free walking tour of the city.

Dear Mercure Guest! Thank you for your nice feedback regarding your stay with us at the Mercure Vienna First. What a pleasure to read all your compliments, in particular this for your free city walking tour every Saturday morning. We are glad your enjoyed it! We look forward to welcoming you again. Kind regards Kerstin Allabauer Front Office Manager

Well situated, comfortable, friendly hotel.

TripAdvisor rating 4.0/5

Linda S Couples - TripAdvisor review

We had 3 nights here and had a enjoyable stay. The rooms were comfortable and well equipped. They were compact and one criticism would be very small hanging space. The staff were friendly and efficient. We didn’t eat here as breakfast was 20 euros which we thought pricey. Well situated, and we would certainly return for a short city break. Thanks.

Dear Mercure Guest! Thank you for having taken your time to review your recent stay with us at Mercure Vienna First. What a pleasure to read you enjoyed our kind hotel staff and your cozy, well equipped room. We appreciate all of your kind words. We really love it when guests are mentioning that they will definitely stay with us again in the future. We are looking forward to welcome you back. Kind regards Kerstin Allabauer Front Office Manager

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