Hotel - Mercure Raclawice Doslonce Conference & Spa
Mercure Hotel Mercure Hotel

Mercure Raclawice Doslonce Conference & Spa

4.0/5 228 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

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Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

INTERSNACK20 km / 12.43 mi

Your meetings and events

Wenus room of 3929 sq. ft. (365 sq. m) can accommodate up to 460 guests in a theatre shape and can be divided into 3 independent rooms of 1313 sq. ft. (122 sq. m). The terrace with a beautiful view of the pond and nearby hills is ideal for summer parties.Jowisz room of 1507 sq. ft. (140 sq. m) can accommodate up to 160 guests in a theatre shape. It is completely equipped with multimedia devices and conference facilities. The room is naturally lit.Mars room of 344 sq. ft. (32 sq. m) can accommodate up to 20 guests in a theatre shape. It is completely equipped with multimedia devices and conference facilities. The room is naturally lit.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MARS 32 m2 2 m 20 14 14 14 0
JOWISZ 140 m2 2 m 160 40 40 40 90
WENUS 365 m2 4 m 460 130 150 150 250
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The rooms feature TV, A/C, free WIFI, bathrooms and free mineral water. Superior Rooms boast terrace access as well. Apartments consist of at least 2 rooms: a bedroom and a living room - they are perfect for family holidays.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 ALL Rating 1,379 reviews

Our guest reviews for
Mercure Raclawice Doslonce Conference & Spa

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 228 reviews
Bart Business - 21/08/2019 Confirmed reviews ALL
« A great idea for a countryside trip but not up to Accor standards »

I'm a regular at Accor Hotels (have Accor gold) and this was by far the worst experience to date. It started lovely with seeing a new Mercure hotel on the country side. From the friendly staff I expected nothing but a good rest in a lovely regional atmosphere. We had some nice welcome drinks at the bar, went for a walk to see the surrounding area and returned to the room to relax. First, I opened the white wine from the mini bar in a plastic bottle. It smelled like airplane fuel so I didn't drink it. I kid you not, I know the smell well. I opened the red wine and it was the same. I went down to the reception desk and they saw nothing wrong with it. I asked that wine to be taken off my bill and provide some good room service wine as a sign of good will. The receptionist said that she can't do it without manager so I asked to talk to the manager. I also asked for the music to be turned down. I was not allowed to talk to the manager. After waiting I was told that since I opened the wine they will allow to take it off my bill (well thank you, I didn't even have a sip). And that they can't do anything about the music, since it is on the schedule. When I returned to my roomy partner just said: well, what Kind of response do you expect from a hotel manager who allows 3 parties in a hotel? It is nearly 11 pm right now and I would love to have some sleep. But not in this Mercure. Edit: after a sleepless night (woken up by drunk people 2 times) I hoped for a good breakfast. But it was far below the standards I'd expect from 4* Accor hotel. I was hosted happily so many times in many countries (city and countryside, mostly business trips) and I've never really been disappointed by Accor, so to me this is a great surprise. Especially given 150 EUR/night I left. Great shame...

Business - 21/08/2019 TripAdvisor review
« Quite disappointing »

I'm a regular at Accor Hotels (have Accor gold) and this was by far the worst experience to date. It started lovely with seeing a new Mercure hotel on the country side. From the friendly staff I expected nothing but a good rest in a lovely regional atmosphere. We had some nice welcome drinks at the bar, went for a walk to see the surrounding area and returned to the room to relax. First, I opened the white wine from the mini bar in a plastic bottle. It smelled like airplane fuel so I didn't drink it. I kid you not, I know the smell well. I opened the red wine and it was the same. I went down to the reception desk and they saw nothing wrong with it. I asked that wine to be taken off my bill and provide some good room service wine as a sign of good will. The receptionist said that she can't do it without manager so I asked to talk to the manager. I also asked for the music to be turned down. I was not allowed to talk to the manager. After waiting I was told that since I opened the wine they will allow to take it off my bill (well thank you, I didn't even have a sip). And that they can't do anything about the music, since it is on the schedule. When I returned to my roomy partner just said: well, what Kind of response do you expect from a hotel manager who allows 3 parties in a hotel? It is nearly 11 pm right now and I would love to have some sleep. But not in this Mercure. Edit: after a sleepless night (woken up by drunk people 2 times) I hoped for a good breakfast. But it was far below the standards I'd expect from 4* Accor hotel. I was hosted happily so many times in many countries (city and countryside, mostly business trips) and I've never really been disappointed by Accor, so to me this is a great surprise. Especially given 150 EUR/night I left. Great shame...

Elisa Couples - 23/07/2019 Confirmed reviews ALL
« Quite ok weekend »

In general my visit in hotel Mercure was ok. I enjoyed 'relax area' with hammocks and beautiful landscape. The room was clean and nice. The remark I have that sauna is not muted - they are close to swimming pool so there is too loud. There is no atmosphere that sauna ought to have. The other thing I disliked it was deficiency of deliver food during breakfast on time. Breakfast was till 11 , when I came on 10:00 there were a lot of empty bowls, plates in catering area. It was hard to find anything for myself when there almost was not food around. With time the service filled plates, however in my opinion it is unacceptable in restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elżbieta At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,

Couples - 28/05/2019 TripAdvisor review
« Reception Staff Excellent »

We stayed one night again in this excellent hotel, which is it the "middle of no-where" We initially stayed six years ago. It is well worth the Detour from the main roads.. At least Tom Tom navigator can find it! The menu is very good and the excellent which was on the menu six years ago it still there and equally good. the rooms for a Mercure hotel are good but average, but showing there age somewhat. However, the outstanding point regarding this hotel is the excellence of the reception staff - nothing is too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Ladies and gentlemen, Thank you for leaving your opinion on staying at the Mercure Racławice Dosłońce Conference & SPA Hotel. Thank you for your next visit and appreciation for the quality of the Hotel services and the work of our team. You're welcome! Hotel Mercure Racławice Conference & SPA

Richard H. Families - 17/08/2018 Confirmed reviews ALL
« great hotel »

very good hotel

Stefan Couples - 30/05/2018 Confirmed reviews ALL
« It was OK »

Unfortunately it was the communion and wedding time so the stay was not very restful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raclawice Doslonce Conference & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pozdrawiam, Dagmara Leja General Manager HOTEL MERCURE RACŁAWICE DOSŁOŃCE CONFERENCE & SPA Dosłońce 56 32-222 Racławice - POLSKA TEL: +48 12 378 47 27 Mobile: +4… da… E-mail: HA… accor.com accorhotels.com

Agnieszka S. Friends - 05/03/2018 Confirmed reviews ALL
« Satisfied »

hotel itself - very neat, although you can see passed time. Excellent service - caring, polite and halpeful staff. The food was not at the SPA level, more home like cooking (not to satisficated). Excellent panckakes and "naleśniki", good barly soup, but poor quality of vegatebles and poor variaty of side vegetables. Thewhole expierience, compering to Mercure Krynica which I had visisted three years ago, I must grade lower than Krynica

Marcin Couples - 27/02/2018 Confirmed reviews ALL

This was a nice time spent along with my fiance at the Doslonce Resort, however not free from some visible drawbacks but not coming directly from the personal service/reception desks etc...simply the resort/hotel needs to be renovated and the number of stars- primarily given as 4 should be again recalculated. The response is quite simply, there is enough to lower it by simple view and use of typical spa service. From the three saunas places the one was completely poorly working giving only a simple sensation of delicate heat instead of working for 100%. The walls are badly painted and some lights on the ceiling and individual walls do not work. There is not enough number of available comfortable sunbeds and the door handles those feeding you into the toilets and swimming area at SPA are full of rust and hang instead of looking and working good. The room of no: 116 where I was sleeping with my fiance was good but a lot of small things should be corrected: some drawbacks in the toilets, lack of fugue between tiles next to the sink, visible rust on the shower cabin and poorly painted ceiling in toilet (some stains)..in the room itself, some edges of the carpet peeled off the wall....these drawbacks tell too much about the 4star hotel that belongs to the mercure group The personnel was nice and open for help, the food really cool and tasty, but the rest (condition of the internal part with SPA and rooms should be investigated and checked up by the people from Mercure) really does not deserve for 4 star hotel......

Sue Couples - 13/12/2017 Confirmed reviews ALL
« 4 all to short days in total solitude »

Chose this hotel as it had a good Spa and Pool. Also it was isolated and away from everything. We found it exactly as described. Perfect. There is no local "anything" so we rested and relaxed in the hotel.

Couples - 13/12/2017 TripAdvisor review
« Nice hotel in the middle of the Polish countryside »

We stayed at the hotel for a few days to rest and rejuvenate, in the pool and spa. The hotel is 40 kms approx outside Krakow, and is situated very close to an old Polish battle site. There is some information on this at the hotel. However there is nothing to do outside the hotel. But this was fine,, as we just wanted to do nothing .... Rooms fairly large, and clean. Tea and Coffee making facilities and some TV channels - although not in English - but the internet was just up to using it as a streaming service to our laptop. Pool and full spa lovely. We stayed during the week, but at the weekends they seem to have coach trips and the hotel can become very full and busy. Transport to hotel is either by train ( £3 ) and hotel car ( £15 ) or Uber ( £20 ) but Uber will not pick you up as outside area. We stayed in the winter, but would imagine that it is very busy in the summer - with walking and bike trails available.

Tom Couples - 06/11/2017 Confirmed reviews ALL
« Good »

v. good, just was very hot in room. We will choose again this hotel, see you soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Racławice Dosłońce

Anonymous Couples - 02/11/2017 Confirmed reviews ALL

super spa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Racławice Dosłońce Conference & Spa.

Łukasz Couples - 04/10/2017 Confirmed reviews ALL

Super

Anonymous Couples - 16/07/2017 Confirmed reviews ALL
« brilliant! »

Staff was very friendly and helpfull, they were trying to do everything to make our stay best. Beautiful place but you should focus on the outdoor spa&wellness zone. We wanted to use jaccuzzi which was outside but the water there wasn't clean, I would even say dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorota M., We very much appreciate your comments regarding your stay at the Mercure Raclawice Doslonce Conference & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariola Wawrzeń Front Office Manager

Dorota Friends - 10/07/2017 Confirmed reviews ALL

Super

Our hotel has responded to the review
Our hotel has responded to the review

Drodzy goście, Bardzo dziękujemy za wspaniałą recenzję naszego hotelu! Cieszymy się, że jesteście zadowoleni ze swojego pobytu i mamy nadzieję wkrótce zobaczyć się z Wami ponownie! Pozdrawiamy, Mariola Wawrzeń Front Office Manager

Wojciech Couples - 27/06/2017 Confirmed reviews ALL
« Package for two - not worth it »

The stay was good. Hotel is clean and nice. However, the package I bought - for two - was total waste of money. It would work much better if I simply bought two nights and for the rest of the money SPA services seperately. Still would be cheaper. Welcome sweet is a joke (1/4 ofa cake). "Romantic dinner's" through buffee - how is that romantic? SPA services rather "in a hurry - get in and get out time is up". And the best of all - pool table (billard) you need to pay for one hour of use... I really hoped for much more in mercur hotels. Will certainly not use it again for the packages and the services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wojciech W., Thank you for taking the time to tell us about your experience at the Mercure Raclawice Doslonce Conference & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariola Wawrzeń Front Office Manager

Luke Couples - 20/06/2017 Confirmed reviews ALL
« Proffessional staff very polite and first class service »

Hotel staff were extremely accommodating, as a non native polish speaker they were extremely welcoming and great at speaking english, as well as listening to my broken polish. When my polish girlfreind spoke they were just as helpful.

Anonymous Couples - 21/02/2017 Confirmed reviews ALL

Nice waiters, beautiful spa and it was great :-)

Anonymous Friends - 13/11/2016 Confirmed reviews ALL

I really like the location, It's quiet and far away from the crowds. Plus: interesting activities planned for the guests like Nordic walking etc., really good food and nice selection,professional staff always helpful Minus: uncomfortable mattress, small rooms without a fridge or cattle, dinner starts at 6 p.m which is bit too late. Overall I can say my stay was very pleasant and I am pretty sure I will visit You again

Anonymous Families - 08/11/2016 Confirmed reviews ALL

fantastic stay great place for family with children remarkable service at SPA

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