Hotel Mercure Raclawice Doslonce Conference & SPA

Hotel Mercure Raclawice Doslonce Conference & SPA 4 stars

Customer review rating (ALL Rating) 4.3/5 407 reviews

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Hotel extras

  • SPA area with a swimming pool

  • Treatments from around the world performed by therapists from Bali

  • An oasis of peace and serenity among fields and meadows

  • Possibility of active recreation (bicycles, tennis court, golf, beach ball)

  • Free car park

Hotel location

Hotel Mercure Raclawice Doslonce Conference & SPA

Doslonce 56, Powiat Miechow
32222 RACLAWICE
Poland

  • By plane

    KRAKOW BALICE At 59km / 36.66 miles - Shuttle paying

  • By plane

    KRAKOW BALICE AIRPORT At 58.7km / 36.47 miles

  • By train

    MIECHOW At 15.7km / 9.76 miles

GPS:50.342016, 20.218449

Companies

  • INTERSNACK 20 km / 12.43 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

PLANETA SMAKOW

Planeta Smaków Restaurant is the place for culinary creation in the Hotel Mercure Rac?awice Dos?o?ce Conference & Spa. Unique Polish and international cuisine or gourmet game dishes are the specialty of Planeta Smaków.

Your meetings and events

Wenus room of 3929 sq. ft. (365 sq. m) can accommodate up to 460 guests in a theatre shape and can be divided into 3 independent rooms of 1313 sq. ft. (122 sq. m). The terrace with a beautiful view of the pond and nearby hills is ideal for summer parties. Jowisz room of 1507 sq. ft. (140 sq. m) can accommodate up to 160 guests in a theatre shape. It is completely equipped with multimedia devices and conference facilities. The room is naturally lit. Mars room of 344 sq. ft. (32 sq. m) can accommodate up to 20 guests in a theatre shape. It is completely equipped with multimedia devices and conference facilities. The room is naturally lit.

Room descriptions and layouts

meeting rooms

From 1 to 460 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

The rooms feature TV, A/C, free WIFI, bathrooms and free mineral water. Superior Rooms boast terrace access as well. Apartments consist of at least 2 rooms: a bedroom and a living room - they are perfect for family holidays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  407 reviews

TripAdvisor Rating  4.0/5  252 reviews

Pleasent stay

Customer review rating 4.0/5

Bogdan Families - Confirmed reviews ALL

Nice hotel with big rooms. Big space for relaxation.

Definitely not 4-stars quality hotel, great advertisement but not reality

Customer review rating 1.5/5

Pawel Families - Confirmed reviews ALL

The hotel is pleasant, however the quality is definitely not what you can expect from 4-stars quality hotel, it's rather typical 2-stars hotel offer - e.g. bed linen is not changed during your stay, some equipment doesn't work / needs refreshment. Food is ok (only ok). Swimming pool is small. No gym in the hotel. Garden / surroundings is big but it is not well maintained. The hotel is located in the middle of nowhere which can be treated either as a big advantage (quiet place, close to the nature) or disadvantage (no attractions other than what hotel offers). Generally the expectations (based on advertisement) vs reality is disappointing.

Good location

Customer review rating 3.5/5

Mike Couples - Confirmed reviews ALL

Well. The location is great. The facilities are great. Swimming pool, saunas, breakfast etc - all perfect. However, the room was not 4*. It was 3-. There was no bathrobe. There was not enough towels. The room was not clean enough. The bed we have chosen - which was meant to be a "big bed for two people" was just a poor two single beds - joined together. That is below any level.

Calm and quiet, but lacking in many areas

Customer review rating 3.0/5

Julia Families - Confirmed reviews ALL

This hotel has many deficiencies and does not deserve 4*. Food was very basic - buffet meals were simple, small variety of dishes. We had ordered some a la carte meals and we were not satisfied - one day I had to search high and low for a server, after 30 minutes the chef was kind enough to take our order. When we were served our food we ordered drinks - these were not delivered at all. My dish was not prepared properly and I was not able to eat it - the hotel did not charge me for it and we were given a glass of wine and some ice cream for the kids free of charge. I went for a manicure at the spa - I assume it is due to nail polish quality, but the color stared peeling off before we even left the hotel less than 24 hrs later. Overall you can see a desperate lack of funds at this place - no soap in public bathrooms, furnishings used and dated, not enough staff, basic food, kids playroom that is barely equipped, broken water toys at the swimming pool, etc. It is alright for a less demanding customer, the location is lovely and it has a lot of potential, but unfortunately it certainly does not deserve 4*.

Dear Julia J., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raclawice Doslonce Conference & SPA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pozdrawiam, Dagmara Leja General Manager HOTEL MERCURE RACŁAWICE DOSŁOŃCE CONFERENCE & SPA Dosłońce 56 32-222 Racławice - POLSKA TEL: +48 12 378 47 27 Mobile: +4… da… E-mail: HA… accor.com accorhotels.com

Nice place to relax

Customer review rating 4.0/5

Agata Couples - Confirmed reviews ALL

Wellness zone and meals are the biggest plus. Saunas are great and swimming pool big enough to actually swim. We liked the dinner as well. Thanks for the option to travel with the dog. I would only improve room cleaning (spider net in the shower) and the amount of towels (would be nice to get additional towels for wellness zone). Otherwise great experience, we will get back.

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Other web-users rate our hotel

  • 155 reviews 9.4/10 Location
  • 131 reviews 8.1/10 Room
  • 233 reviews 9.3/10 Service
  • 91 reviews 8.2/10 Vibe
  • 65 reviews 9.4/10 Comfort
  • 55 reviews 6.7/10 Cleanliness
  • 34 reviews 8.1/10 Pool
  • 32 reviews 8.5/10 Breakfast

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