Hotel Mercure Raclawice Doslonce Conference & SPA 4 stars

This hotel has many deficiencies and does not deserve 4*. Food was very basic - buffet meals were simple, small variety of dishes. We had ordered some a la carte meals and we were not satisfied - one day I had to search high and low for a server, after 30 minutes the chef was kind enough to take our order. When we were served our food we ordered drinks - these were not delivered at all. My dish was not prepared properly and I was not able to eat it - the hotel did not charge me for it and we were given a glass of wine and some ice cream for the kids free of charge. I went for a manicure at the spa - I assume it is due to nail polish quality, but the color stared peeling off before we even left the hotel less than 24 hrs later. Overall you can see a desperate lack of funds at this place - no soap in public bathrooms, furnishings used and dated, not enough staff, basic food, kids playroom that is barely equipped, broken water toys at the swimming pool, etc. It is alright for a less demanding customer, the location is lovely and it has a lot of potential, but unfortunately it certainly does not deserve 4*.

Wellness zone and meals are the biggest plus. Saunas are great and swimming pool big enough to actually swim. We liked the dinner as well. Thanks for the option to travel with the dog. I would only improve room cleaning (spider net in the shower) and the amount of towels (would be nice to get additional towels for wellness zone). Otherwise great experience, we will get back.

Dirty room and poor service. Restaurant chief prepares the same meals different each day. Instead offer Polish traditional meals they try to do French or Italian with horrible results. If you can, stay in other place.

I'm a regular at Accor Hotels (have Accor gold) and this was by far the worst experience to date. It started lovely with seeing a new Mercure hotel on the country side. From the friendly staff I expected nothing but a good rest in a lovely regional atmosphere. We had some nice welcome drinks at the bar, went for a walk to see the surrounding area and returned to the room to relax. First, I opened the white wine from the mini bar in a plastic bottle. It smelled like airplane fuel so I didn't drink it. I kid you not, I know the smell well. I opened the red wine and it was the same. I went down to the reception desk and they saw nothing wrong with it. I asked that wine to be taken off my bill and provide some good room service wine as a sign of good will. The receptionist said that she can't do it without manager so I asked to talk to the manager. I also asked for the music to be turned down. I was not allowed to talk to the manager. After waiting I was told that since I opened the wine they will allow to take it off my bill (well thank you, I didn't even have a sip). And that they can't do anything about the music, since it is on the schedule. When I returned to my roomy partner just said: well, what Kind of response do you expect from a hotel manager who allows 3 parties in a hotel? It is nearly 11 pm right now and I would love to have some sleep. But not in this Mercure. Edit: after a sleepless night (woken up by drunk people 2 times) I hoped for a good breakfast. But it was far below the standards I'd expect from 4* Accor hotel. I was hosted happily so many times in many countries (city and countryside, mostly business trips) and I've never really been disappointed by Accor, so to me this is a great surprise. Especially given 150 EUR/night I left. Great shame...

I'm a regular at Accor Hotels (have Accor gold) and this was by far the worst experience to date. It started lovely with seeing a new Mercure hotel on the country side. From the friendly staff I expected nothing but a good rest in a lovely regional atmosphere. We had some nice welcome drinks at the bar, went for a walk to see the surrounding area and returned to the room to relax. First, I opened the white wine from the mini bar in a plastic bottle. It smelled like airplane fuel so I didn't drink it. I kid you not, I know the smell well. I opened the red wine and it was the same. I went down to the reception desk and they saw nothing wrong with it. I asked that wine to be taken off my bill and provide some good room service wine as a sign of good will. The receptionist said that she can't do it without manager so I asked to talk to the manager. I also asked for the music to be turned down. I was not allowed to talk to the manager. After waiting I was told that since I opened the wine they will allow to take it off my bill (well thank you, I didn't even have a sip). And that they can't do anything about the music, since it is on the schedule. When I returned to my roomy partner just said: well, what Kind of response do you expect from a hotel manager who allows 3 parties in a hotel? It is nearly 11 pm right now and I would love to have some sleep. But not in this Mercure. Edit: after a sleepless night (woken up by drunk people 2 times) I hoped for a good breakfast. But it was far below the standards I'd expect from 4* Accor hotel. I was hosted happily so many times in many countries (city and countryside, mostly business trips) and I've never really been disappointed by Accor, so to me this is a great surprise. Especially given 150 EUR/night I left. Great shame...