Mercure London Hyde Park Hotel 4 stars

Customer review rating 4.3/5 2,463 reviews

Mercure London Hyde Park Hotel
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+ 15 Services

Hotel extras

  • Three minute walk from Paddington station

  • In-house bar & restaurant serving authentic local dishes

  • Three dedicated meeting rooms for up to 26 guests

  • Leisure facilities including gym and more

  • 15 minutes from Heathrow Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square
Paddington
W2 1TS
london
united kingdom

Tel: +442078352000

Fax: (+44)20/73417676

Check-in from 14h00

Check out up to 12h00

  • LONDON UNDERGROUND :  FOUR TUBE LINES PADDINGTON

  • By plane

    HEATHROW AIRPORT At 24.14km / 15 miles

  • By train

    PADDINGTON STATION At 0.16km / 0.1 miles

GPS :51.515033, -0.174291

Companies

  • AMAZON 4.9 km / 3.04 mi
  • ASTRAZENECA 0.8 km / 0.5 mi
  • BP 3.3 km / 2.05 mi
  • CB AND I 0.5 km / 0.31 mi
  • ERSTE 6.3 km / 3.91 mi
  • HANSEN MEDICAL 0.8 km / 0.5 mi
  • KASPERSKY 0.8 km / 0.5 mi
  • LANDSECURITIES 3.8 km / 2.36 mi
  • LEGAL AND GENERAL 6.9 km / 4.29 mi
  • MARKS AND SPENCER 0.6 km / 0.37 mi
  • NOKIA 0.8 km / 0.5 mi
  • RIO TINTO 0.6 km / 0.37 mi
  • STATOIL 0.8 km / 0.5 mi
  • VISA 0.8 km / 0.5 mi
  • VODAFONE 0.8 km / 0.5 mi
Companies

Your meetings and events

meeting rooms

From 1 to 30 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Family Room

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Room with 1 King or 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Classic Room with 1 Double Bed

  • Max. number of persons: 1
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

London Street Brasserie

Type of cuisine: Other cooking style

All day dining restaurant open for breakfast, lunch and dinner each day

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Fully stocked bar, serving light meals and Bar snacks until 23:00 GMT

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure London Hyde Park Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,463 reviews

tripadvisor

TripAdvisor Rating 4.5/5

795 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Couldn't attend

Customer review rating 4.3/5

Anonymous Business - 30/03/2020 Confirmed reviews ALL

Was unable to attend because of overseas travel during CO-VID. So it's odd to be asked to review when we never showed up in the first place.

fabulous staff

Customer review rating 4.3/5

Margaret Solo - 26/03/2020 Confirmed reviews ALL

As a result of the coronavirus I needed to stay longer at the hotel and then cancel future bookings, as I needed to get back to Australia ASAP. Staff were very helpful in sorting out my accommodation.

small rooms

Customer review rating 4.3/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

it served its purpose

Great location

Customer review rating 4.3/5

Antonio Solo - 23/03/2020 Confirmed reviews ALL

Very close to 2 tube stations and very close to Hyde park, lovely staff, very nice room

Great Stay!

Customer review rating 4.3/5

Monica M. Friends - 23/03/2020 Confirmed reviews ALL

Stayed for some tourist adventures. Great location, great customer service throughout the staff from the front desk to the restaurant and housekeeping. Will stay there again.

Great location, great hotel staff, wonderful stay

Customer review rating 4.3/5

Eniko C. S. Solo - 22/03/2020 Confirmed reviews ALL

This was my first stay at the hotel and I booked for 6 nights but due to Coronavirus and Singapore boarder closure resulting in flight being changed I stayed 9 nights. The front desk team was lovely, gave me a free upgrade to a king size bed as I originally had only booked a double bed and assisted with my luggage. Great location to Hyde Park. The room was small, but perfect. Very comfortable bed, loved the rainforest shower head and quick wifi speed. Hotel gym is great and enjoyed having it to myself to train. London St Brasserie (restaurant to hotel) has a lovely atmosphere and friendly staff which looked after me for breakfast, dinner and when I ordered room service. A bit more healthy food options would be great as well as fruit for breakfast. Loved the interior décor that adorned the hotel lobby. Front desk team must be congratulated for their outstanding service. They assisted me with having my laundry done even at short notice twice (which came back beautifully folded in tissue paper), found and booked me in to see a GP when I had run out of prescription medications for my asthma, lovely chats each day which was very comforting and calming during the Covid going on while I was in London (and even gave me latex gloves to be able to keep safe as my hands were drying out from the alcohol spray), the guy on front desk that extended my stay from 6 to 9 nights without any issues as soon as I found out I was going to be stranded in London longer due to flight changes (sorry name escapes me), assisted me with booking a cab to the airport on checking out and helped with my luggage. Lourdes and Francesca and front desk team you made my stay truly a wonderful experience. Thank you very much! Hotel gym is great and enjoyed having it to myself to train. I would definitely return again and recommend the hotel to anyone as it was outstanding in all aspects.

Dear Eniko Catherine S., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Salsano Duty Manager

I was not able to travel to London because the London Book Fair was cancelled.

Customer review rating 4.3/5

Jennifer C. Business - 21/03/2020 Confirmed reviews ALL

In case the sentence above was too long, I am very irritated that you didn't refund my stay--I was unable to go to London because the London Book Fair was cancelled, and my subsequent conference in Cambridge was cancelled. I have stayed in a Mercure in Frankfurt yearly for over 30 years and am favorably disposed toward the chain. But not anymore I'm afraid.

Excellent location great staff

Customer review rating 4.3/5

Robert Business - 20/03/2020 Confirmed reviews ALL

Location is outstanding walking distance from main line rail and tube service. Staff were outstanding, helpful and professional. Service in tbe restaurant equally good and the breakfast was well cooked and ample.

Dear Robert T., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Salsano Duty Manager

Excellent crisis handling

Customer review rating 4.3/5

Joel S. Business - 20/03/2020 Confirmed reviews ALL

It is always like coming home, but this time I was especially impressed by the care taken by the staff in view of the corona virus crisis.

Dear Joel S., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Salsano Duty Manager

perfect location

Customer review rating 4.3/5

Juha S. Business - 20/03/2020 Confirmed reviews ALL

very clean and nice hotel, perfect for short business trip

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mario Salsano Duty Manager

Good Stay.

Customer review rating 4.3/5

Amit S. Business - 20/03/2020 Confirmed reviews ALL

Overall the stay was comfortable. However, the room space was limited.

Great location

Customer review rating 4.3/5

Fran A. D. Families - 19/03/2020 Confirmed reviews ALL

Had a great stay in London at Hyde Park Mercure. Great location,nice staff and clean fresh room.

A good experience

Customer review rating 4.3/5

Dr H. S. Solo - 19/03/2020 Confirmed reviews ALL

A warm welcome when I arrived tired after a long journey! Very close to Paddington Station yet you wouldn’t think so as it was beautifully quiet. Room was quite small as was shower room, and I couldn’t cool it down as window wouldn’t open, but the staff were very helpful and room had everything one could need (comp. water, coffee, tea etc. )

Good location Hotel

Customer review rating 4.3/5

Paul Business - 18/03/2020 Confirmed reviews ALL

Hotel is in a good location and very quiet, so you can get a good nights sleep. The food was to a good standard and the hotel staff were very friendly, which I couldn't fault. My only criticism would be the room was very pokey (Small) however it did have everything that I needed in it.

Great stay and staff!!

Customer review rating 4.3/5

Brian B. Families - 18/03/2020 Confirmed reviews ALL

Great hotel with amazing staff! We were stuck in London and not able to go to Europe because of coronaviris. The front attendant Nuno was able to get us some room in the middle of the night for the next few days until we could fly out. He also checked on my family each day to make sure we were ok and set to go home which we appreciated even more because he had told us he was worried about his own family in Portugal. My mother also forgot her cell phone in the hotel safe and the hotel mailed it back to the US for her. All rooms were modern and clean and a great area of town. I would def return and recommend this hotel to anyone wanted to visit London!

Dear MrBorruso, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager
Customer review rating 4.3/5

Anonymous Solo - 18/03/2020 Confirmed reviews ALL

Personnel adorable et excellente situation.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Disappointed

Customer review rating 4.3/5

Keith Business - 17/03/2020 Confirmed reviews ALL

I arrived at 6:30am having been travelling for 30hours, having arranged an early check in I found no room because I had been declared a no show and my booking had been wiped. While eventually several hours later I was provided a room, the damage could not be reversed. This, coupled with the angry lady in the restaurant who did not like guests walking through her restaurant to the extent she whinged and whined and followed me through to reception, This made me angry such that I did not frequent the restaurant for the rest of the stay. She was obviously happy to have guests referred to her restaurant and provided a connecting door - she can't have it both ways. Once I had to walk around I discovered alternatives and made use of them.

Most uncomfortable bed I've ever had in London

Customer review rating 4.3/5

Julian B. Business - 17/03/2020 Confirmed reviews ALL

The bed was like a sheet over a topographical map of the UK - with lumps and bumps across the whole surface. It was deeply uncomfortable.

Well located

Customer review rating 4.3/5

Paula T. Couples - 16/03/2020 Confirmed reviews ALL

We arrived earlier than anticipated and to our surprise our room was ready. Settled in the most unique quiet square, and close to train and tube stations. A few mins walk to the most beautiful place, Hyde Park. Shops and restaurants close-by.

Great customer service

Customer review rating 4.3/5

Ivan U. Couples - 16/03/2020 Confirmed reviews ALL

Your team is very customer focused and gave us one of the best and genuine hotel experiences that we hadm

Dear Ivan U., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mario Salsano Duty Manager
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