Mercure London Hyde Park Hotel 4 stars

Customer review rating 4.3/5 2,562 reviews

ALLSAFE approved hotel

Mercure London Hyde Park Hotel
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+ 15 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • In-house bar & restaurant serving authentic local dishes

  • Three dedicated meeting rooms for up to 26 guests

  • Leisure facilities including gym and more

  • 65 metres from Paddington Station with 15-minute Heathrow Express

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square
Paddington
W2 1TS london
united kingdom

Tel: +442078352000

Fax: (+44)20/73417676

Check-in from 14h00

Check out up to 12h00

  • LONDON UNDERGROUND :  FOUR TUBE LINES PADDINGTON

  • By plane

    HEATHROW AIRPORT At 24.14km / 15 miles

  • By train

    PADDINGTON STATION At 0.16km / 0.1 miles

GPS :51.515033, -0.174291

Companies

  • AMAZON 4.9 km / 3.04 mi
  • ASTRAZENECA 0.8 km / 0.5 mi
  • BP 3.3 km / 2.05 mi
  • CB AND I 0.5 km / 0.31 mi
  • ERSTE 6.3 km / 3.91 mi
  • HANSEN MEDICAL 0.8 km / 0.5 mi
  • KASPERSKY 0.8 km / 0.5 mi
  • LANDSECURITIES 3.8 km / 2.36 mi
  • LEGAL AND GENERAL 6.9 km / 4.29 mi
  • MARKS AND SPENCER 0.6 km / 0.37 mi
  • NOKIA 0.8 km / 0.5 mi
  • RIO TINTO 0.6 km / 0.37 mi
  • STATOIL 0.8 km / 0.5 mi
  • VISA 0.8 km / 0.5 mi
  • VODAFONE 0.8 km / 0.5 mi
Companies

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 30 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Family Room

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Room with 1 King or 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Classic Room with 1 Double Bed

  • Max. number of persons: 1
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

London Street Brasserie

Type of cuisine: Other cooking style

All day dining restaurant open for breakfast, lunch and dinner each day

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Fully stocked bar, serving light meals and Bar snacks until 23:00 GMT

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure London Hyde Park Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,562 reviews

tripadvisor

TripAdvisor Rating 4.5/5

816 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay as usual

Customer review rating 4.5/5

Brittany Business - 01/02/2021 Confirmed reviews ALL

I have stayed at this hotel a few times due to work. Each time the stay has been pleasant and staff extremely helpful and friendly as usual. The only issue I experience is that the hotel can sometimes be quite noisy depending where your room is situated. Overall I would recommend this hotel. Pleasure to stay at and I have made the decision to stay at this hotel when having to work in London.

location ideal

Customer review rating 5.0/5

Andy Business - 25/01/2021 Confirmed reviews ALL

A stay between shifts at work - clean, comfortable, reasonable price

Well located

Customer review rating 3.0/5

Peter W. Business - 22/01/2021 Confirmed reviews ALL

Ideal location nestled in the heart of London. Staff were professional and helpful. At times perhaps they were a little cold. I stayed here for just under a month and was provided a Superior King Room at a heavily discounted price. I was grateful for this. The room was spacious with tall ceilings. The bathroom was not all that with a damp smell that lingered. The room was dusty ans even during my stay despite housekeeping cleaning every three days. The room was not hoovered on each of those occasions. The bathroom was not cleaned throughly and certain areas were not wiped or cleaned, despite being in east reach. Sadly, a very precious and sentimental ring went missing. Whilst I have no evidence of who or how it went missing. The ring in question was left each night in the exact same place (bathroom), and the following day post cleaning I noticed the ring was missing. I have filed a report with the police and I can share the crime reference number. This was mainly to satisfy my insurers who will require the latter. Having an item go missing is always challenging particularly when it happens in a hotel with no ability to prove who took it. I was asked by the head housekeeper that “perhaps you dropped it in the bin by accident?”, because that is exactly the first thing that I would do with a £3000+ ring. I was then told that perhaps the ring fell in the bed. The ring was at times too tight for my finger particularly as my fingers swell with heat. Too often I have to remove the ring and place it aside until I’m able to wear it again. The hotel observed social distancing and PPE was worn by all staff. Cleanliness is everything and I noticed that on too many occasions, the cutlery, glasses, and even plates were dirty. To conclude, the location and price is what drew me to this hotel coupled with working very close by. That said, the same time last year the hotel would sell the same room class I was staying in for £200+ a night. At that price it would not be worth it.

Very nice stay

Customer review rating 5.0/5

Jay Business - 15/01/2021 Confirmed reviews ALL

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Friendly and helpful staff in these uncertain times

Customer review rating 5.0/5

Rachel Couples - 14/01/2021 Confirmed reviews ALL

We were greeted by lovely and friendly staff when we arrived and was given a complimentary upgrade and late check out which made our stay so much easier with everything going on. Our stay was comfortable and felt safe, everything was clean and staff was happy to help with anything you needed.

Safe & clean in these COVID times

Customer review rating 5.0/5

Steve Solo - 05/01/2021 Confirmed reviews ALL

I travelled between Christmas & New Year. I had to transit from a low Tier area for one night in London before my flight the next day in order to get a same-day covid test. Check in was fast and efficent and done in a safe manner. As an Accor gold member I was recognised and received a room upgrade although no welcome drink as the bar and restaurant were closed. The room was lovely and bigger than I expected for central London. Everything was spotlessley clean and the bed was large and very comfortable to sleep on. As the retauarant was closed I asked the friendly guy on reception about local food delivery companies and he recommended a local pizza place which was great. I received my same day covid test results around 9pm and sent the email to the guy on reception who kindly printed them out for me, ready for my flight the next morning. I enjoyed a great nights sleep. Breakfast was included in my rate and I received a huge full English breakfast at the time I choose the next morning. It arrived perfectly cooked and nice and hot. All in all a faultles stay in a well located hotel with great friendly service.

Very clean,

Customer review rating 5.0/5

Peter H. Business - 01/01/2021 Confirmed reviews ALL

Staff very friendly and helpful. Rooms high quality and good value for money. Keep up the good work

Location is excellent

Customer review rating 4.5/5

Rob Couples - 29/12/2020 Confirmed reviews ALL

It was a short stay but everything you need is close and it’s a short walk to the Underground and Hyde Park.

Central location with leafy setting

Customer review rating 5.0/5

Karen Families - 26/12/2020 Confirmed reviews ALL

Stayed 5 days in run up to Christmas 2020. Able to book easily online last minute, with package which included breakfast.

Well located but the room is awful

Customer review rating 3.0/5

Nabhan A. Business - 25/12/2020 Confirmed reviews ALL

The hotel is well located and easy to go to the station or Hyde Park and other many places. But the room, 505, was small and not healthy. The type of coffee is bad despite in the website they said there a coffee maker! The hair dryer is old and not working effectively.

Good location, very clean

Customer review rating 4.0/5

Tim Business - 24/12/2020 Confirmed reviews ALL

Very pleasant and courteous staff Room very compact but clean and well equipped.

Well Located - Clean Hotel

Customer review rating 4.5/5

Peter Business - 23/12/2020 Confirmed reviews ALL

Everything was pleasant. The staff were kind and helpful. The only negative was that my room had a window in the air shaft which was awful as the room was always dark.

Good location

Customer review rating 1.0/5

Michael Business - 22/12/2020 Confirmed reviews ALL

Good location. Returned from a restaurant and asked for a drink in the bar In in the hotel which the lady gladly got me and my partner. However, as we sat drinking it we both noticed she had headphones in and face covering below the nose standing at reception desk. This made myself and partner feel very uncomfortable to which we actually just left our drinks and returned to room in disgust. I paid £95 for the room, the least we expect is to feel safe in where we are staying. Iv recently lost a family member due to COVID so this was a hard pill to swallow. I understand you will probably come back with some type of excuse with this action. We were both disgusted and will definetly not be returning. I work as a journalist for a large newspaper in London and feel like this should be shared so other guests don’t feel as uncomfortable as we did. I look forward to you coming back to me with answers, if that’s what you want to call it.

Customer review rating 3.5/5

Ec Business - 21/12/2020 Confirmed reviews ALL

Very comfortable room and polite, friendly staff on reception at night. The only downside to my stay was that I had been told at booking that I would be allowed to check in before 2pm which really mattered as I started work nearby at 2pm and had wanted to unpack and change before going in. Instead I had to leave my suitcase in your luggage store, change in the toilets at work and unpack when I got in to my room at midnight. But otherwise a nice stay.

Refused to issue an vat invoice when I checked out.

Customer review rating 0.5/5

Ian Business - 20/12/2020 Confirmed reviews ALL

I will never stay in one of your hotels again after refusing to give me a vat receipt.

Dear Ian, Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I do appreciate your comments about issuing VAT invoice at the hotel desk. You have booked and paid directly with Booking.com therefore the invoice should be provided directly by Booking.com not the hotel itself. Be rest assured there are no financial or VAT problems with the hotel, whatsoever. I suggest you contact booking.com directly should you wish to get your VAT invoice. Best regards, Stefan Mitsevski Operations Manager
Customer review rating 2.5/5

Anonymous Business - 19/12/2020 Confirmed reviews ALL

Room advertised with free daily minibar and free breakfast. No minibar anch charged for breakfast.

Amazing staff attitude

Customer review rating 5.0/5

Neil Business - 16/12/2020 Confirmed reviews ALL

Staff were so positive despite all the challenges

Good location

Customer review rating 3.5/5

Paul Couples - 16/12/2020 Confirmed reviews ALL

A bit disappointed as we booked the Indigo and this hotel backed on to it. Still a nice stay with pleasant staff in the hotel. Staff in the restaurant are miserable and don't engage. Better looking for a restaurant nearby, as plenty of choices

Convenient location

Customer review rating 4.5/5

Belinda Couples - 16/12/2020 Confirmed reviews ALL

Great location at the heart of london. Feels clean and comfortable in a nice refurbished room.

Very Poor!!

Customer review rating 1.0/5

Anonymous Couples - 15/12/2020 Confirmed reviews ALL

Room was not as described or shown on the website! Reception did not pick up the phone when calling from our room. Extremely disappointed and am not sure if I would stay at the Mercure again!

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