Mercure London Hyde Park Hotel

Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 777 reviews

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • All rooms feature a voice-controlled virtual concierge with AI technology

  • In-house bar & restaurant serving authentic Italian dishes

  • 65 metres from Paddington Station with a 15-minute Heathrow Express airport connection

  • Business and leisure facilities including meeting rooms for up to 30 guests and a gym

ALLSAFE approved hotel

Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 26 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  777 reviews

TripAdvisor Rating  4.0/5  934 reviews

Excellent stay!

TripAdvisor rating 5.0/5

hugoc916 Friends getaway - TripAdvisor review

I had a great stay at the hotel. I can truly say that the service here is the best. Mr Witek welcomed us when we arrived and answered all our questions… he gave us lots of recommendations what to do in London. He was very polite and professional! He went extra mile with his service! I will come back!

Fawlty Towers - and stay clear of room 705

Customer review rating 2.5/5

Andrew N. Families - Confirmed reviews ALL

Rude staff on reception with poor grasp of the English language. Only helpful person was the duty manager. Here’s my comments: 1. A few days before check-in I received a welcome email also offering some extra services. I elected the late checkout of up to 6pm as we had a late evening flight on our last day. The lady at check-in said they don’t send such emails and 3pm would be late enough 2. We were allocated room 705 which happened to be in the basement. I was assured it had a subdue though! We went to the “family room” but it was certainly not what we’d booked and it hadn’t been serviced by housekeeping after the departure of the previous guests. It was filthy. I checked the “window” while awaiting the manager’s arrival and it had frosted film on it so you couldn’t see out. Manager arrived and the as horrified. We were reallocated to room 604 on the ground floor - and this represented what we booked. The manager provided free dinner for us as an apology 3. The food at Bella Italia is disgusting and the staff are so rude. We did not return for the included breakfasts and ate out. We also have pictures of bugs in upside down glasses under the tables 4. Finally, I ordered a taxi the day before checkout for 3.15pm. We checked out at 3pm, confirmed rye taxi was booked and then waited. And waited. And waited. I asked reception to follow up and our cab had been booked for 3.15am the following day. A cab was prioritised and arrived after a further 30 mins - so an hour late now. While we were waiting another group of 3 adults had declined room 705 and were awaiting reallocation. Our cab driver said we were the third booking error that day. I spoke with the manager again and he apologised profusely. He said he’d provide some additional ALL points as a goodwill gesture but they weren’t included in the points credit. This is a shame as the room we got (604) was pretty good!! I’d suggest you give this one a wide berth!!

Dear Andrew N., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure London Hyde Park. At The Mercure London Hyde Park we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. I have deeply investigated your complaint and spoke to the housekeeper manager myself regarding the dirty room where you have been allocated. Obviosity this not acceptable and this is not the service that we wish to provide to our loyal guests. As an Accor member you are eligible for a late check out subject to the hotel availability and this should be cleared to you once you have received your welcoming email and i can see there was a miscommunication from our side. Once again, my sincere apologies. I will also raise your concerns with the restaurant manager to avoid a such behavior that you have experienced over there. As we would not wish you to be left with a poor impression of your time with us, I would like to offer you some curtsey points that you can use worldwide. I will credit the points to your account tomorrow myself and follow that with a confirmation email. We are now looking for a different taxi company in order to provide our guests with the best service. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. Please feel free to contact me any time for a future stay and i will be there to help. Im… We look forward to welcoming you again to The Mercure London Hyde Park in the near future. Kind Regards Imed Chikhaoui Operations Mangar

Mixed

Customer review rating 3.5/5

Deirdre Business - Confirmed reviews ALL

Check in was pretty average - I was the leader of a tour group of 10 others and the front desk had no idea at all. I asked about a room upgrade (having been advised by the group booking contact to do so) and was told there was nothing in the system. The room they allocated to my husband and I was tiny and noisy which was surprising given others in our group had a much quieter room (just as small to be fair). When we complained, the front desk person (Tuvshin) arranged for us to be moved to a better room the next day, and advised us to leave our bags packed up in the room the next morning, which we did. When we checked the next morning with reception, the duty manager said it was impossible and no notes were on our file. We got really cranky at that point. I emailed Christina Irimia (the group booking person we'd been dealing with) during the day and by the time we got back to the hotel, Tuvshin was back on duty and had organised our room transfer. So both he and Christina did their best, but the duty manager on Sunday 20 November was just obnoxious in the extreme. She claimed there was nothing in the file and no possibility of a room change... and then 8 hours later, it had been sorted by Christina and Tuvshin. The duty manager needs a rocket! We also found that the late night / early morning front desk person was utterly useless. e.g. on Monday 14 November we had a courier deliver a hat that one of our team had left behind at a meeting the day before. We had confirmation from the courier company that the hat had been delivered mid afternoon to the hotel on Monday, but when we asked the front desk late that evening (around 9.30pm/10pm), we were told that the hat hadn't been delivered. We asked her to look again and she refused. The next morning at 6.30am we asked the person on reception about the hat and they immediately opened the cupboard behind the reception desk and gave it to us. The same useless reception person was on at various times and she really was completely unhelpful. On the other hand, Tuvshin and other staff could not have been more helpful.

Dear Deirdre K., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imed Chikhaoui

Good hotel, helpful staff, nice Modern bedroom.

Customer review rating 4.0/5

Sue Business - Confirmed reviews ALL

My first time at this hotel. Initially I struggled to find it but actually it’s in a good location, an easy short walk to Paddington but without the heavy traffic as it’s on a square behind the main road. I was offered a basement room which was great as it had a patio door and I could get fresh air. Very modern room with nespresso maker etc. fluffy towels and all the bathroom extras like shower cap that most hotels have dropped. It was a little strange to be given vouchers for breakfast and it felt like they had staffing issues in the restaurant. Breakfast was hit and miss, the baked beans on toast a little weird but eggs Benedict spot on. Over all a thumbs up from me.

Dear Susanmrs H., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. please accept my sincere apologies for the dirt towels that you have found in the bathroom and i will definitely have a word with the housekeeper manager to prevent this of happening in the future. Also, I have shared your concerns with the Restaurant Manager, and they are putting a plan together to better their service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Imed Chikhaoui

Perfect location

Customer review rating 4.0/5

Х. Business - Confirmed reviews ALL

Very good location to experience the city as well as 15 minutes by Elizabeth line to ExCell London (I was in London to attend WTM 2022). Room was small, on the first floor with no view. Breakfasts were ok.

Dear Hanna O., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imed Chikhaoui

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Other web-users rate our hotel

  • 550 reviews 9.6/10 Location
  • 972 reviews 5.3/10 Room
  • 789 reviews 7/10 Service
  • 9 reviews 9.2/10 WiFi
  • 530 reviews 3.8/10 Comfort
  • 407 reviews 5/10 Cleanliness
  • 229 reviews 6.5/10 Breakfast
  • 138 reviews 4.3/10 Food

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