Mercure London Hyde Park Hotel 4 stars

TripAdvisor rating 4.5/5 796 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure London Hyde Park Hotel
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+ 15 Services

Hotel extras

  • Three minute walk from Paddington station

  • In-house bar & restaurant serving authentic local dishes

  • Three dedicated meeting rooms for up to 26 guests

  • Leisure facilities including gym and more

  • 15 minutes from Heathrow Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square
Paddington
W2 1TS
london
united kingdom

Tel: +442078352000

Fax: (+44)20/73417676

Check-in from 14h00

Check out up to 12h00

  • LONDON UNDERGROUND :  FOUR TUBE LINES PADDINGTON

  • By plane

    HEATHROW AIRPORT At 24.14km / 15 miles

  • By train

    PADDINGTON STATION At 0.16km / 0.1 miles

GPS :51.515033, -0.174291

Companies

  • AMAZON 4.9 km / 3.04 mi
  • ASTRAZENECA 0.8 km / 0.5 mi
  • BP 3.3 km / 2.05 mi
  • CB AND I 0.5 km / 0.31 mi
  • ERSTE 6.3 km / 3.91 mi
  • HANSEN MEDICAL 0.8 km / 0.5 mi
  • KASPERSKY 0.8 km / 0.5 mi
  • LANDSECURITIES 3.8 km / 2.36 mi
  • LEGAL AND GENERAL 6.9 km / 4.29 mi
  • MARKS AND SPENCER 0.6 km / 0.37 mi
  • NOKIA 0.8 km / 0.5 mi
  • RIO TINTO 0.6 km / 0.37 mi
  • STATOIL 0.8 km / 0.5 mi
  • VISA 0.8 km / 0.5 mi
  • VODAFONE 0.8 km / 0.5 mi
Companies

Your meetings and events

meeting rooms

From 1 to 30 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Family Room

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Room with 1 King or 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Standard Room with 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Classic Room with 1 Double Bed

  • Max. number of persons: 1
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)
Rooms

Our restaurants and bars

London Street Brasserie

Type of cuisine: Other cooking style

All day dining restaurant open for breakfast, lunch and dinner each day

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Fully stocked bar, serving light meals and Bar snacks until 23:00 GMT

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure London Hyde Park Hotel

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.5/5

796 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Perfectly Ok

TripAdvisor rating 4.5/5

bro_flo Business - 09/03/2020 TripAdvisor review

Bedroom much smaller than I had expected but was well appointed and very clean. Breakfast was ok - although apparently you have to ask for your poached eggs to be runny! Hotel about 5 minutes walk from Paddington so convenient for a late arrival into London.

Dear bro_flo, Thank you for taking the time to review your recent stay with us. It gives me great pleasure to learn that you thoroughly enjoyed your stay from the location, to the décor. Please rest assured that your comment will be shared with the entire team to encourage them to constantly provide an excellent customer service to all our guest In the meantime, I look forward to welcoming you back on your next visit to London and maybe get a 5* review next time. Kind regards, Mario Salsano Duty Manager

Little gem

TripAdvisor rating 4.5/5

VL2017Apr 05/03/2020 TripAdvisor review

Small hotel in central location near Paddington but extraordinarily quiet street. Friendly reception, clean, newly renovated rooms with all minor details well thought through. Value for money breakfast.

Dear VL2017Apr, Thank you for taking the time to submit a review in connection with your visit to Mercure Hyde Park Hotel. Comments such as your own are always a source of great encouragement to the team and we do appreciate your input. We were delighted to hear that you had enjoyed your time with us. Customer care is very important to us and our daily mission is to make sure that our guests have a memorable stay while feeling welcome and comfortable at all times. I am glad that the team contributed to make your stay so enjoyable. We look forward to welcoming you back again when you are next in the Paddington area. Yours sincerely, Sebastian Guest Relations Manager

second stay, good location and quality

TripAdvisor rating 4.5/5

GazHD Business - 24/02/2020 TripAdvisor review

as a hotel there isn't much else to do than stay in your room and watch telly, from which point of view you probably shouldnt get too excited. But it does that well and I found staying there for the second time (total 6 nights so far) to be worthwhile. Breakfast is hit and miss but nicely done.

Dear GazHD, Thank you for choosing to stay with us again here at Mercure London Hide Park Hotel and for sharing your very nice feedback. It is very important for us to meet and exceed your expectations and by reading your feedback, we are happy to see that we have succeeded in doing so. We are very proud of our staff and receiving reviews like yours will motivate us to deliver to all our guests an excellent service. Kind regards, Mario Duty Manager

Under continental standard

TripAdvisor rating 4.5/5

Peter V 30/01/2020 TripAdvisor review

We have stayed at several continental (European) accor-hotels. Standard in London is lower and the price is higher compared to e.g. Brussels. Nothing wrong with the venue, nice people, but not the same quality as in mainland Europe.

Dear Peter V, Thank you for reviewing your recent stay. We're glad you enjoyed our central location and easy connection with every corner of London. It's a real shame to read your concerns raised and that you feel your stay was overpriced. London is one of the most expensive cities in Europe, therefore it is also reflected in the price of hotel rooms. Nonetheless, we would love to welcome you back at some point in the future where we will to deliver an unforgettable experience. All the best Sebastian Guest Relations Manager

Review of my sty in London mercure Hyde park

TripAdvisor rating 4.5/5

bourahlaislem 23/01/2020 TripAdvisor review

The room was smelling from the bathroom I highlighted 3 times this concerne to the reception but Unfortunately not solved I do recommend this hotel for its location and the room is very spacious for a junior suit

Dear Bourahlaislem, Thank you for taking the time to tell us about your experience at our property. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I appreciate your comments about the bathroom and reception, but I can not agree with your opinion because we did everything (maintenance and cleaning checked your room) to guarantee a pleasant stay and the Reception Manager transferred 3000 points to your member account in Accor for the inconvenient. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing our hotel. Sincerely, Sebastian Guest Relations Manager

December 2019

TripAdvisor rating 4.5/5

robert m Couples - 24/12/2019 TripAdvisor review

Didn't honour membership status and tried to charge an extra night.... So what disappointing.... Hotel itself is wonderful... Rooms are spacious and well equipped as is the gym and breakfast.... Location is a little too far out to make the journey more than once but subway Paddington only 3 mins away... Overall good but too expensive really for the kind of hotel it is where it is

Dear Robert m, Thank you for taking the time to review your visit to Mercure Hyde Park. We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing 4-star service in all areas of our operation and it is most concerning that you did not find this to be the case. Your feedback is most appreciated. I truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Kindest regards, Sebastian Guest Relations Manager

Quiet Hotel close to Paddington

TripAdvisor rating 4.5/5

SouthWalesGladys Solo travel - 17/12/2019 TripAdvisor review

A newer smaller Mercure in a very pleasant garden square location but only ‘round the corner’ & less than 5 minutes walk from Paddington Station. Welcoming entrance & lobby with efficient friendly checkin from Roberto & the front desk staff. Room very clean with all amenities one expects from premier choice & plenty of hanging space. Very good double glazing & no rumble from the underground which plagues some establishments in this vicinity. Breakfast is served in the London Street Brasserie which adjoins the hotel. Reasonable cold buffet maybe lacking a little in fresh fruit but excellent hot choices made to order therefore fresh & no wastage. Also coffee served to the table so no queuing at a machine. The restaurant also had good dinner selection. Would stay again.

Dear SouthWalesGladys, Thank you for taking the time to review your recent stay at Mercure Hyde Park Hotel. It gives me great pleasure to learn that you thoroughly liked every aspect of your stay from the guest service, to the décor. Rest assured I will share your comments with the entire team who made your stay so memorable. In the meantime, I look forward to welcoming you back on your next visit to London. Kind regards, Sebastian Guest Relations Manager

Great location and guest team

TripAdvisor rating 4.5/5

Voyage48999014022 Business - 24/11/2019 TripAdvisor review

I choose to stay at Paddington for its location and the Hyde Park Mercure is also my first choice of hotel in this area. The hotel team make my visit very enjoyable with Stephan leading a very capable staff, no reasonable request is ever a problem.

Dear Voyage48999014022, Thank you for taking the time to leave a review of your recent stay. Stephan is a real star in our team and we really appreciate you noticing his performance and customer service skills. Best regards Sebastian Guest Relations Manager

Lovely hotel great licariknm

TripAdvisor rating 4.5/5

Tour29232866284 Couples - 15/11/2019 TripAdvisor review

We stayed there on a leisure trip and the location was perfect 3 mins walk from Paddington. Staff v helpful. We stayed in a suite and it was beautiful. Will be back. Would definitely recommend this hotel.

Dear Tour29232866284, Thank you for your lovely review! We are delighted to read that you had a perfect experience with us, and especially with our Front Office team. They naturally go the extra mile to pamper our guests and make sure that they have everything they need. All of our staff strive to provide a very personalised experience to our guests, in order to make them feel at home. We look forward to welcoming you back home to Mercure Hyde Park Hotel. Warm regards, Sebastian Guest Relations Manager

average

TripAdvisor rating 4.5/5

David T Business - 17/10/2019 TripAdvisor review

very small room, no place to put a suitcase, unable to use Accor card in restaurant and did not receive a receipt on leaving. Promised to send a receipt but still waiting for it to arrive the bar was very small and next to reception so difficult to get service

Dear David T, Thank you for your comments. I regret to note your dissatisfaction regarding the size of the room. We do offer a range of bedroom categories offering various sizes. There is also under bed storage in the rooms were bags can be stored. I am sorry your Accor card was not accepted in the restaurant and that you were not given a receipt. Please rest assured I will speak to the team. We hope to have the pleasure of welcoming you again. Kind regards, Janine H. Weiss General Manager

Day Stay

TripAdvisor rating 4.5/5

272garryj Couples - 14/10/2019 TripAdvisor review

Availability of a short-term stay was much appreciated and provided comfort ahead of a return journey from London. Staff were friendly and provided assistance when required. Adjoining café was welcomed.

Dear 272garryj, Thank you for your comments. I am delighted that you enjoyed your brief visit at Mercure London Hyde Park and we hope to have the pleasure of seeing you again soon even if it’s for a few hours only. Kind regards, Janine H. Weiss General Manager

Nice hotel perfectly located just a walk away from Paddington station

TripAdvisor rating 4.5/5

Manu P Family - 05/07/2019 TripAdvisor review

Nice cosy hotel, rooms are comfortable even if not large they offer everything you can expect fr[m such a category hotel. The personnel is really kind and helpful. Don't hesitate to give it a try but book it early to get better deals.

Dear Manu P, Thank you for your 5 star review. I am delighted you enjoyed your stay at Mercure London Hyde Park. It means a lot that you have identified the team as kind and helpful, my team are delighted with your praise. Indeed, the earlier you book the cheaper it will be. We hope to see you here again very soon. Kind regards, Janine H. Weiss General Manager

Nice location, efficient when hitting London

TripAdvisor rating 4.5/5

Mathijs F Business - 21/06/2019 TripAdvisor review

Good place to stay but higher priced than most Mercure Hotels. However, it is really a 2 minute walk from Paddington Station where the Heathrow Express has its final destination. We had a frontroom and no issues with Traffic noice. Excellent staff, very pleasant place to stay.

Dear Mathijs F, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Guest Relations Manager

Excellent as usual

TripAdvisor rating 4.5/5

Voyage48999014022 Business - 08/04/2019 TripAdvisor review

As usual the service and attentiveness of the team at the Paddington Mecure, Hyde Park was impeccable. Sebastian and team always make you feel at home and no request is a problem, especially helpful is Renata (who will be sadly missed while on maternity leave), Baron and Carlos..

Dear Voyage48999014022, Thank you for the great review of our hotel! We are glad that you enjoyed your stay this time as well. It is always a pleasure to see returning guests and it’s great to note that you like to hotel and the service we provide. We hope to see you again very soon. Sincerely, Sebastian Guest Relations Manager

Nice hotel

TripAdvisor rating 4.5/5

OnAir48701433039 Couples - 22/03/2019 TripAdvisor review

Decent location, funky interior, friendly helpful staff. The rooms are quite small but adequate and the breakfast is a reasonable standard. There are quite a few bright LED lights that cannot be turned off in the room, one green light which lights up the smoke detector above the main door was just too bright.

Dear OnAir48701433039 Thank you for taking the time to provide us with feedback following your stay. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the canter of a big city like London is at premium. Once again thank you for sharing your experience and I look forward to welcoming you again in our hotel. Kind Regards, Sebastian Guest Relations Manager

Excellent stay

TripAdvisor rating 4.5/5

NorthStar41233940622 Business - 10/03/2019 TripAdvisor review

i enjoy my stay very much. Only little concern in Housekeeping issue. Like did not replenish the small towel. And refill the used water bottle to my room(ie the bottle of water has been drunk by other & put in my fridge)

Dear NorthStar41233940622, Thank you for your 5 star review. I am delighted you enjoyed your stay at Mercure London Hyde Park. I am sorry to read that housekeeping did not replenish the water and towels and I will speak to the team about it. We very much hope to have the pleasure of welcoming you again. Kind regards, Janine H. Weiss General Manager

Moyen

TripAdvisor rating 4.5/5

Nomad59429870942 Family - 09/03/2019 TripAdvisor review

The hotel is clean but very small. Many rooms have no view. The staff is kind. But at the reception, I had impression, they had not much experience. The hotel is too expensive for the quality provided.

Dear Moyen, Thank your for taking the time to provide us with your feedback. Most of our rooms overlook the garden square and rooms which are located on the lower ground floor are bigger in size and appreciated by guests who travel with more luggage. I am sorry you felt the reception team had not much experience. Please rest assured new team members undergo extensive training before serving our customers but it takes some time to gain the required experience and on the job training can therefore not be avoided. Once again, thank you for your comments and we hope to welcome you back in the not too distant future. Kind regards, Janine H. Weiss General Manager

Good hotel in London Paddington

TripAdvisor rating 4.5/5

245jd Family - 06/02/2019 TripAdvisor review

Good hotel well located close to Paddington station.Room 104 "Pearl Suite" is excellent (much better that the 102, family room)The breakfast is better than last year even if the breakfast room is a bit messy.The restaurant offers a good fish and ships.

Dear 245jd, Thank you for sharing your experience with us. It is very important for us to meet and exceed your expectations and by reading your feedback we are happy to see that we have succeeded in doing so. We are very proud of our staff and receiving reviews like yours will motivate us to delivering our guests an excellent service. Kind regards, Sebastian Guest Relations Manager

small and noisy

TripAdvisor rating 4.5/5

Sunshine06008749738 Family - 22/01/2019 TripAdvisor review

Nice hotel, good location; that is it. Standard double rooms are a joke, if you want to change your mind, it might be better to step outside, there is not enough room inside. Superior double rooms are slightly better. The hall-way is far to narrow and the single lift, which is used by guests and cleaning staff, is small and slow. To the point , you might be quicker using the stairs.

Dear Sunshine06008749738, Thank you for taking the time to provide us with feedback following your stay. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. We do have different types of rooms available when you could select at the time of booking. Once again thank you for sharing your experience and I look forward to welcoming you again in our hotel. Kind Regards, Sebastian Guest Relations Manager

Wonderful stay

TripAdvisor rating 4.5/5

Road40260618490 Friends getaway - 18/01/2019 TripAdvisor review

Very clean room and friendly staff just around the corner from Paddington station and in the other Direction Kenningston Gate station. Loved the heated tile floors in the bathroom and all the plugs for phones made it so easy to charge.

Dear Road40260618490, Thank you for taking the time to review your recent conference experience with us. It is great to read that overall you enjoyed the experience with us. I will be sure to pass on your kind feedback to our team members. I am looking forward to welcoming you back to stay with us soon and I will personally make sure you have an unforgettable stay with us, please do feel free to contact should you require any further or additional assistance. Best regards Sebastian Guest Relations Manager

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