Hotel - Mercure London Hyde Park Hotel
Mercure Hotel Mercure Hotel

Mercure London Hyde Park Hotel

4.5/5 735 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AMAZON4.9 km / 3.04 mi BP3.3 km / 2.05 mi ERSTE6.3 km / 3.91 mi KASPERSKY0.8 km / 0.5 mi LEGAL AND GENERAL6.9 km / 4.29 mi NOKIA0.8 km / 0.5 mi STATOIL0.8 km / 0.5 mi VODAFONE0.8 km / 0.5 mi
ASTRAZENECA0.8 km / 0.5 mi CB AND I0.5 km / 0.31 mi HANSEN MEDICAL0.8 km / 0.5 mi LANDSECURITIES3.8 km / 2.36 mi MARKS AND SPENCER0.6 km / 0.37 mi RIO TINTO0.6 km / 0.37 mi VISA0.8 km / 0.5 mi

Your meetings and events

Mercure London Hyde Park Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE HYDE 12 m2 2 m 0 0 6 0 0
THE CHURCHILL 20 m2 3 m 0 0 12 0 0
THE SERPENTINE 55 m2 2 m 30 22 24 16 26
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 72 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 2,197 reviews

Our guest reviews for
Mercure London Hyde Park Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 735 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Dmarc Friends - 04/12/2019 Confirmed reviews ALL
« Relaxing stay »

Friendly professional staff, clean public areas and rooms. Adequate amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is very important for us to meet and exceed your expectations and by reading your feedback we are happy to see that we have succeeded in doing so. We are very proud of our staff and receiving reviews like yours will motivate us to delivering our guests an excellent service. I note however that the overall score was a 70 out of 100. Please do let us know if there was an issue with the service or product which lead to this, so we can try to resolve it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Sebastian Drabinski Guest Relations Manager

Oriel L. Business - 03/12/2019 Confirmed reviews ALL
« SLT »

This was not a good experience. Air Con unit would not turn off and kept me awake all night so moved room. Although not your staff bar staff member in Brassiere was rude. Sepertine room smelt on day 2 and your staff member came in to spray the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. I am sorry to read there was a couple of errors which could have been easily avoided and improved your stay. I remember well the unpleasant tone of one of the waiters and I also remember that we were able to settle this matter very quickly. It is very important for us to meet and exceed your expectations. I do hope that you will give us the opportunity to redeem ourselves and that we can look forward to welcoming you back to in the very near future Kind regards, Sebastian Guest Relations Manager

Louizeg Business - 03/12/2019 Confirmed reviews ALL
« Enjoyable stay at the Mercure Hyde Park »

On a business trip I stayed at the Mercure Hyde Park for 4 days then a 2 day gap and then went back for another 5 days. The staff were friendly and very willing to please. I was upgraded on my 2nd stay and I was delighted with the room and the hotel overall (I am so appreciative of the upgrade) and lovely chocolates on my return. The bar/restaurant was really good with nice wines. It's in a great location near Paddington Station and a short walk to Lancaster Gate underground. I will definitely stay at this hotel on my next London trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Linda Business - 02/12/2019 Confirmed reviews ALL

You are charging much more than the room is worth. the bed and pillows were so uncomfortable that i couldn‘t sleep for longer than 1-1.5 hours. Those pillows were huge and you didnt have any other options. Room service actually left my door open one day. The bolt lock was out and it must have prevented the door from closing. When i got to my room at night after work the door was a few inches open and had probably been since early that day. They also didn’t consistently replace the things in my room. Most important for me is the whole milk for my tea. Skim milk is not the same as whole milk and it makes your tea taste terrible. I was there for work. Waling up at 5:30 am to find out that i don‘t have milk for my tea was unpleasant. It is one thing if you are simply not going to provide it. Then i will make sure to get my own. The people working at the desk were lovely. But the quality of your hotel does not warrant a return visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for sharing your experience with us. It is a disappointment to read about your stay with us and particularly the room amenity did not meet your expectations. We also apologize for the problem with the door, and thank you for letting us know. I want to inform you that after reading your comment I have recommended additional training for cleaners and checking all doors through maintenance. Again, please allow us to express our sincerest apologies about your last experience and we hope to have the opportunity to welcome you again, and make you feel the real Mercure Hyde Park experience. Sincerely, Sebastian Drabinski Guest Relations Manager

Df Business - 01/12/2019 Confirmed reviews ALL
« Great customer service, convienient hotel »

The front desk did a marvelous job explaining the area, helping with check in/check out, adjusting a billing issue that I encountered, etc. You really have great staff, a great location/hotel for a compact in/out trip via the Heathrow Express. The only thing I would improve upon is a little more attention to cleanliness in the room (bathroom area), and though tedious, a hardwood floor would be much improved for guests and cleaning attendants in the bedrooms!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Mrs D. Couples - 30/11/2019 Confirmed reviews ALL
« Mrs D. »

Very friendly and helpful staff. Great location and excellent nights sleep in comfortable bed. Also a generous breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Claudia M. Business - 28/11/2019 Confirmed reviews ALL

My stay was fine. I did however see a cockroach in my room in the evening. There was only one, but still surprising. The rooms were nice, hwoever the drain in my shower did not work very well, so the water level tended to rise...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very grateful to you for your comment. I just recommended a cleaning department for an additional room check and disinfection. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Drabinski Guest Relations Manager

Jonathan Business - 28/11/2019 Confirmed reviews ALL
« Well appointed room near Paddington station »

I always stay at this hotel when I’m London. 5 minutes walk from London Paddington station and conveniently located to transport hub. Modern and well appointed rooms, which although small are very cosy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay this time as well. It is always a pleasure to see returning guests and it’s great to note that you like to hotel and the service we provide. We hope to see you again very soon. Sincerely, Sebastian Drabinski Guest Relations Manager

Rachel Business - 27/11/2019 Confirmed reviews ALL
« Great all round! »

Staff were super friendly, the room was great and clean. Enjoyed using the gym, too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Sharon A. Families - 26/11/2019 Confirmed reviews ALL
« Very happy stay »

The staff greeted us with friendly welcome, and were always available to answer questions and help out; the room was quiet, immaculate and well-appointed, making for a very restful base but close to all that London has to offer. The cleanliness throughout was superb and all the staff were respectful and helpful. The breakfast was excellent and the dining room clean and attractive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Katie Business - 26/11/2019 Confirmed reviews ALL
« Comfortable but small »

Room had everything I needed and was clean and comfortable, but small. Liked the complimentary biscuits and water, and good to have an iron and fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is great to read that overall you enjoyed th experience with us. I will be sure to pass on your kind feedback to the team. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. I note however that the overall score was a 70 out of 100. Please do let us know if there was an issue with the service or product which lead to this, so we can try to resolve it. Best regards, Sebastian Drabinski Guest Relations Manager

Eddie D. Business - 26/11/2019 Confirmed reviews ALL

I always enjoy staying at Mercure London Hyde Park due to its location, comfort of the rooms and in general its good customer service. I sadly this time did not receive the wonderful chocolates that have always been provided to me in the room as a Platinum card holder.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the lack of chocolates in your room. I don't know how it happened but I promise you that next time they will be waiting for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

Clean room Easy check in Breakfast room very small and confusing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is great to read that overall you enjoyed th experience with us. I will be sure to pass on your kind feedback to the team. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. I note however that the overall score was a 70 out of 100. Please do let us know if there was an issue with the service or product which lead to this, so we can try to resolve it. Best regards, Sebastian Drabinski Guest Relations Manager

Mark H. Couples - 25/11/2019 Confirmed reviews ALL
« Great Location, good standards generally but some issues with booking »

Generally good but experienced an issue with the booking in relation to breakfast - only one voucher for breakfast was provided for a double room with two people. Also, the display lights for the door locking system and room make-up are confusing to use and shine brightly in the dark - not a good design.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your recent stay at Mercure Hyde Park Hotel. Your feedback is highly valued and appreciated as it is the best way for us to constantly evolve and improve. We aim to provide an exceptional service in every aspect of the guest experience, and I am sorry to read that you did not find this to be the case on this occasion; however, I am pleased to know that most other aspects did meet your expectations. I look forward to welcoming you back to the hotel very soon. Best Regards, Sebastian Drabinski Guest Relations Manager

Paul D. Couples - 25/11/2019 Confirmed reviews ALL
« Great Location »

Fantastic nights sleep in a quiet location just two minutes walk from Paddington station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is great to read that overall you enjoyed the experience with us. I will be sure to pass on your kind feedback to the team. I note however that the overall score was a 70 out of 100. Please do let us know if there was an issue with the service or product which lead to this, so we can try to resolve it. Best regards, Sebastian Drabinski Guest Relations Manager

Trish Couples - 25/11/2019 Confirmed reviews ALL
« Nothing too much trouble »

Lovely room sapphire suite would definitely recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Lewis T. Solo - 25/11/2019 Confirmed reviews ALL
« Poor value for money. »

£250 for a small average room with little or no amenities in a basement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Drabinski Guest Relations Manager

Korni Business - 24/11/2019 Confirmed reviews ALL
« Nice »

Nice historic buidling, very close to Paddington Station, renovated rooms are cozy but small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Voyage48999014022 Business - 24/11/2019 TripAdvisor review
« Great location and guest team »

I choose to stay at Paddington for its location and the Hyde Park Mercure is also my first choice of hotel in this area. The hotel team make my visit very enjoyable with Stephan leading a very capable staff, no reasonable request is ever a problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Voyage48999014022, Thank you for taking the time to leave a review of your recent stay. Stephan is a real star in our team and we really appreciate you noticing his performance and customer service skills. Best regards Sebastian Guest Relations Manager

Paul E. Business - 23/11/2019 Confirmed reviews ALL
« Mr Paul e. »

For a London hotel the staff are not very helpful. I won’t be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your recent stay at Mercure Hyde Park Hotel. Your feedback is highly valued and appreciated as it is the best way for us to constantly evolve and improve. We aim to provide an exceptional service in every aspect of the guest experience, and I am sorry to read that you did not find this to be the case on this occasion; however, I am pleased to know that most other aspects did meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Best Regards, Sebastian Drabinski Guest Relations Manager

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