Hotel - Mercure Hotel Koeln Belfortstrasse
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln Belfortstrasse

3.5/5 555 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ALLIANZ3 km / 1.86 mi CLINOTEL0.1 km / 0.06 mi DT.APOBANK0.1 km / 0.06 mi HUK-COBURG0.1 km / 0.06 mi REWE - FUER SIE0.4 km / 0.25 mi UNIVERSA0.4 km / 0.25 mi ZURICH0.6 km / 0.37 mi
BFS0.3 km / 0.19 mi DEVK1.2 km / 0.75 mi GENERAL REINSURANCE0.3 km / 0.19 mi MARBURGER BUND0.3 km / 0.19 mi SIEMENS AG3.7 km / 2.3 mi WUERTTEMBERGISCHE0.1 km / 0.06 mi

Exhibition and convention centre

MESSE KOELN3.5 km / 2.17 mi

Your meetings and events

The Mercure Hotel Köln Belfortstraße is easy to reach, whether you are traveling by train, by car or by plane: Our hotel is conveniently located near the main train station with a connection to the airport and easyaccess to the highway network. There is a U-Bahn station just a few steps from the hotel. We have a meeting area available for events for up to 220 people. Your room has a desk and free WIFI. In the business corner,paid parking directly in front of the hotel.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PIEMONT 35 m2 2 m 15 10 10 10 0
FLORENZ 60 m2 2 m 30 16 18 20 0
UMBRIEN 60 m2 2 m 35 16 16 20 32
LOMBARDEI 90 m2 2 m 70 24 20 40 40
VENEDIG 130 m2 2 m 120 30 40 70 90
MAILAND 135 m2 2 m 120 35 40 70 64
ROMA 145 m2 2 m 100 25 20 60 80
MAILAND VENEDIG 265 m2 2 m 160 0 0 120 128
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Enjoy a comfortable and relaxing night's sleep in the heart of Cologne: The 4-star Mercure Köln Belfortstraße hotel has 128 Standard and Privilege Rooms. All rooms feature individually controlled air conditioning and free WIFI round the clock,as well as a desk and flat-screen TV and a TASSIMO hot drinks machine for making tea and coffee. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

  • 128 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 396 reviews

Our guest reviews for
Mercure Hotel Koeln Belfortstrasse

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 555 reviews
Friends getaway - 06/11/2019 TripAdvisor review
« Not great »

Hotel is average, room decor dated. Not really value for money. We had a coffee machine in the room but no coffee pods. On the final morning there was no warm water to take a shower. Staff were ok. When I brought up the complaints they took notes and hopefully will fix the issues

Gordon P. M. Couples - 27/09/2019 Confirmed reviews ALL

An excellent hotel with wonderful friendly staff. It is well situated in walking distance to river and the city centre Great staff. Passla was exceptional at helping me. Marcel the waiter was excellent at his job and spoke English well Rather expensive Breakfast was excellent especially the honeycomb! Good bedrooms and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon, Thank you for the friendly review of our hotel! It was very nice to read it! We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards, Your Mercure Hotel Köln Belfortstraße

Business - 27/09/2019 TripAdvisor review
« Poor wifi »

The restaurant does not accepte Amex credit card. The sauna was not accessible with my room key at 18:30. The wifi in room 215 was too weak cor being able to exchange emails. The room is quiet and the swimming pool quite convenient.

Vojta Solo - 31/08/2019 Confirmed reviews ALL

Overall I really enjoyed my stay, many thanks to Denise the AFOM for organizing my stay here Very nice staff at the reception, especially receptionist who was on morning shift 30/8/19 Good beer, reasonable prices Club sandwich combination with nachos was a little bit wierd Close to the city center, 20 min walking Modern cozy room with good matrace, room was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vojta, Thank you for the great review of our hotel! It was very nice to read it! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Your Mercure Hotel Köln Belfortstraße

Solo travel - 13/06/2019 TripAdvisor review
« Big Disappointment! »

I think that the story of the "Dependance" building should be better highlighted in the site, despite recent renovations it is clear that is a very old building just kind of adapted for hotel purposes, I dont think staying in that place is "four stars" as announced. Noise isolation is poor, Wifi of poor quality for German context, two main news channels in English not working (BBC and AJ) the smell in the bathroom was terrible (that combination of humidity and old tubes), I am not that big but the space in shower is ridiculous, guy in the reception was kind of rude, the noisiest cleaners ever every morning, an "smoker's corner' at the entrance could be better placed far from guests windows, and so on and so on....

Business - 19/05/2019 TripAdvisor review
« overnight stay »

Nice room - cliean, comfortable bed, coffee maker, Nice pool & Sauna - clean, well maintained, quiet, Nice breakfast - well cooked and tasty. Staff were friendly and helpful. Service was good. A pleasant overnight stay.

FarAway12051153621 Family - 23/04/2019 TripAdvisor review
« Family trip »

Good hotel but i think 4stars is a little to much. I think 3,5 :-) Rather old swimming pool with cold water. Small menu in restaurant but food is great :-) Breakfast standard as Mercure :-) the biggest plus was big room (privilage) :-)

Family - 27/02/2019 TripAdvisor review
« Perfect »

Ver Nice hotel. Good location 30 min. walk to the center. We tot an upgrade. Nice stage. Breakfast is good. Restaurant is quote small tje menu choke is top limiet and not impressie. Good parking at a fee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your kind feedback! It was great fun to read. We are looking forward of welcoming you back soon. Kindest regards Your Mercure

John Business - 23/12/2018 Confirmed reviews ALL
« perfect 1 Night stay »

Checkin cooperative, as gold member upgraded on request (and given late check out) to main building for easier swinbpool access. Breakfasts buffet smaaller than at 5 * hotel but perfect for a business trip- Location for my firm pefect and direct U Bahn link to main station and old town centre. Bed, as always, good. Only critooc point is that there is no BBC,CNN or Al Jizara(english) TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards Your Mercure Hotel Köln Belfortstrasse

Couples - 19/12/2018 TripAdvisor review
« review »

Good hotel for business, less suited for a romantic weekend.On walking distance from the beautiful city centre.Parking at hotel parking lot is 5 times the price as parking 10m further on the street, so don't even bother.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your kind feedback. We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

René Business - 08/12/2018 Confirmed reviews ALL

Overall good but a bit expensive. Extra costs for sauna and expensive breakfast Good The Chocolate Sinterklaas puppet was nice gesture. Bar and breakfast are good. But breakfast is expensive if you only want coffee and croissant. See earlier question. Good as ever. Near GenRe therefore perfect Staff is super Carpet is filthy and old. Room 505. Too little dutch tv channels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear René, Thank you for taking the time to share your feedback. Suggestions such as yours give us the possibility to continually develop the quality of the hotel. We hope to welcome you back to our hotel very soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Family - 08/08/2018 TripAdvisor review
« Very helpful staff »

Thoroughly enjoyed my stay at this hotel. Stayed with my 3 kids and got tremendous support from the staff which I really needed. Though the hotel reception area is presently being renovated, it didn't affect our stay in anyway. All and all a very pleasant stay. Well done to all involved

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your kind feedback and your friendly words. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

dimitric_11 Couples - 11/07/2018 TripAdvisor review
« Good solution for visit Koln »

The hotel is 15 minutes walking from city center and it is also easily reachable by metro. Rooms are modernly refurbished and medium large. Staff is friendly and efficient. The hotel has a swimming pool but we did not use it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimitri, Thank you very much for your kind feedback. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

Couples - 01/05/2018 TripAdvisor review
« Visit to Cologne »

Nice clean hotel in a quiet residential location. Good breakfast as usual with plenty of choice. Reasonable distance from main city centre. Bathroom and room clean and tidy.Reception very helpful.Overall a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your kind words and positive feedback regarding your stay at our hotel. It was great fun to read! We are looking forward of welcoming you back soon! Kindest regards Your Mercure Hotel Köln Belfortstrasse

K. Business - 29/04/2018 Confirmed reviews ALL
« Good Stay »

I stayed six times in the last twelve months in your hotel. I return as I appreciate the amenities, the friendly staff and the very good breakfast. What is frustrating is that I still have to manually complete basic info on tge check in form (I.e. nationality, residence, address, email). I am a le club member and thus data should be on the form. Also, the information flow between the reception staff is not very smooth. I was told on the first day of my last stay that I am exempt of city tax, but when I checked out, I was asked to pay. I asked the receptionist to verify again. Turns out he was wrongly informed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln Belfortstrasse. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Köln Belfortstrasse

Matt O. Couples - 17/04/2018 Confirmed reviews ALL
« Ok Hotel, poor customer service. »

Not great, hotel in great location - quiet area. Arrived early, couldn't check in which fair enough, didn't process all registration at that time, asked us to come back at 3pm which we did - at which point a big queue of people and took ages to get checked in. Bar didn't open till 4pm and closed at midnight (Not really at 24 hour bar service - although could buy beers from reception). Advertised as Air Conditioning but seemed to be centrally controlled. On check out, room was already pre paid in advance, but night porter/receptionist was trying to charge us extra 50.00 euros which he couldn't explain what was for...nobody else available on site to rectify - left as pointless arguing and had early flight to catch. All in all sour taste, on what otherwise was a perfect trip. In Summary. Pool very good and hotel itself no qualms. Probably need some brush on staff personnel customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln Belfortstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Köln Belfortstrasse

Berthier Business - 22/03/2018 Confirmed reviews ALL

Excellent service, food and staff! Thanks a lot, it is my 2nd time here and certainly not the last one Excellent service! The Chef is amazing, great food! He made my day with a fantastic plate of beautiful and delicious desserts!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berthier, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Hotel Köln Belfortstrasse

Berthier Business - 26/02/2018 Confirmed reviews ALL

Excellent service, food and staff! Thanks a lot, it is my 2nd time here and certainly not the last one Excellent service! The Chef is amazing, great food! He made my day with a fantastic plate of beautiful and delicious desserts!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berthier, We find it fantastic and we are delighted to receive such a positive feedback from you. We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards Your Mercure Hotel Köln Belfortstrasse

Anonymous Friends - 14/02/2018 Confirmed reviews ALL
« Clean, convenient hotel with a friendly staff. »

My stay was overall good. The room was clean and modern. The location is perfect for exploring the city and I would stay again. My only complaint was that the neighboring building, where my room was located, needs a bit more security. Especially for a person traveling alone. I was awakened at 3:30 in the morning by someone trying to get into my room. I thought it was someone that had a bit too much fun and had the wrong room. I told them through the door that they had the wrong room (in german and english). It stopped but then about 5 minutes later, the person tried many times, even after I knocked on the door and shouted for them to leave. I called the front desk and someone came about 5-10 minutes later. But, thank goodness, the "intruder" had left my floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln Belfortstrasse. I am sorry about that occurrence at night, please allow me to express my sincerest apologies. Please be informed that our dependance building is only accessible with a valid room card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Your Mercure Hotel Köln Belfortstrasse

Solo travel - 09/02/2018 TripAdvisor review
« Adequate room with nice enough location. »

The hotel is within walk-able distance to the main train station and just a few minutes walk from the metro. It is in a quiet neighborhood so you can have a good night sleep. Room is up to standard. The only problem is that there is only one extremely slow elevator for one of the building so prepare to walk stairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest regards from cologne Your Mercure Hotel Köln Belofrtstrasse

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