Hotel - Mercure Launceston
Mercure Hotel Mercure Hotel

Mercure Launceston

3.5/5 539 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LAUNCESTON AIRPORT
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Cash machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:00
    • Opening hours : Week-end 07:30-21:00
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Hotel location

Companies and event centres nearby

Company

ANZ BANK1 km / 0.62 mi CALVARY HEALTH1 km / 0.62 mi DHHS2 km / 1.24 mi HARVEY NORMAN2 km / 1.24 mi LEGAL DISTRICT2 km / 1.24 mi SPOTLIGHT2 km / 1.24 mi UNIVERSITY OF TAS2 km / 1.24 mi WESTPAC BANK1 km / 0.62 mi
BUNNINGS2 km / 1.24 mi COMMONWEALTH BANK1 km / 0.62 mi FINANCIAL DISTRICT2 km / 1.24 mi HAZEL BROTHERS2 km / 1.24 mi RACT1 km / 0.62 mi TELSTRA2 km / 1.24 mi VISION STREAM2 km / 1.24 mi

Congress centre

GRAND CHANCELLOR1 km / 0.62 mi

Our rooms

  • 48 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Air conditioning
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 1,604 reviews

Our guest reviews for
Mercure Launceston

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 539 reviews
11/02/2020 TripAdvisor review
« Our first time in Launceston »

This hotel, although undergoing renovations, was a pleasure to stay in. It provided a central location for us to explore the City area. The Staff were very friendly and we were made feel very welcome. The Restaurant was great with a scrumptious menu featuring local produce. We would happily stay there again!

Christy R. Couples - 10/02/2020 Confirmed reviews ALL
« Great location »

Can't fault the service, we had everything we needed, it was clean and smelt nice. I could quibble over the bagel delivery not coming in so having sour dough toast instead but such a minor thing. We did encounter an extremely rude guest who decided our private patio was for their use at 11pm at night, which they accessed through the fire door. We informed the hotel staff of the situation the next morning and requested the removal of the table and chairs to discourage any more visitations. The hotel staff took care of the situation and then no more issues. With all that was within the control of the hotel we were pleased with the service, they were just unfortunately encumbered by outside factors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christy R., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback, I was delighted to read that overall you thoroughly enjoyed your time with us. I do apologize in relation to those guests who took it upon themselves to use your balcony and I do apologize for that. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Peter B. Business - 09/02/2020 Confirmed reviews ALL
« as expected, well located »

clean comfortable room with up to date conveniences, nice breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

08/02/2020 TripAdvisor review
« 3 minutes walk to the Snow Monkeys... »

The Mercure is located opposite City Park, that houses a display of Snow Monkeys from Japan. This hotel is a great location, and makes for an easy walk into the Centre, that is home to many beautiful, historic buildings. The facilities in our room were excellent. A pod coffee machine, fridge, and an assortment of teas. The bed was comfortable, the room clean, and housed 2 TV's. Kate (?) was very helpful on the front desk and efficiently dealt with all queries. The rooms can be a little noisy, but the windows are double glazed.

Brenda C. Couples - 07/02/2020 Confirmed reviews ALL
« Great location clean well set out room »

Easy check-in very friendly staff ,very comfortable mattress great breakfast and dinner choices were excellent bar staff very friendly over all it was a very pleasant stay would recommend this hotel to anyone also close easy parking loved it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda C., We very much appreciate your comments regarding your stay at the Mercure Launceston, I was delighted to read that you enjoyed your time with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Anonymous Business - 07/02/2020 Confirmed reviews ALL
« Business Stay »

Front rooms very noisy from Road Traffic. Well equipped Hotel. Great food, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

John Solo - 07/02/2020 Confirmed reviews ALL
« Well Located! Close to town »

Went out on the town and came back, beautiful shower and bathroom, cool little design/architecture. Had a queen sized bed that was awesome to just lay in the silky soft sheets! Great service and respectable costumer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rupert W., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Anonymous Couples - 05/02/2020 Confirmed reviews ALL
« Ideal location and newly refurbished spacious room »

Very enjoyable however we had minor issues with breakfast specifically with undercooked food. We were told that we would be charged for only one breakfast because of our complaint but when checking out we were being charged for two. The Receptionist was very good and resolved the error without question. The breakfast was not well managed. We were not met at the entrance as the sign requested and the menu and charges were never explained. Clean glasses and knives ran out one morning. The problem was sorted but no one seemed to be in control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bryan M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive overall positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize in relation to issues experienced with breakfast and I will discuss your feedback further with the Department Manager to see what we can put in place to ensure better service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Marg &. B. Couples - 05/02/2020 Confirmed reviews ALL
« Perfect for Festivale »

Room was in a great location for Festivale, weather wasn't the best & we could sit by the window & listen to the music in the evening. Very busy weekend so parking was at a premium but worked out ok. Staff were very friendly & efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Debbie G. Business - 05/02/2020 Confirmed reviews ALL

It was good except the shower rose is too close to the shower shelf and you cant stand under the shower. There was a screw hanging out of the concrete at the entry door. I stood on it twice and pierced my foot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah G., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback, I was happy to read that overall you enjoyed your time with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize in relation to the screw at the entry way and will ensure that this is addressed straight away. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Harsha Solo - 04/02/2020 Confirmed reviews ALL
« Located conveniently »

I was visiting the Launceston Festivale and this hotel was only a few minutes walk. As I am a Accor member, I was accommodated last minute as my other reservation (on line at a different hotel) fell through. Saved me a lot of trouble for which I am happy and grateful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harsha S., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Jenny Couples - 04/02/2020 Confirmed reviews ALL
« Good location, lovely rooms »

Rooms are great, reception staff lovely. Very disappointed with food and restaurant. Had dinner and breakfast and it wasn’t very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer D., We very much appreciate your comments regarding your stay at the Mercure Launceston. I was happy to read that the staff were lovely and friendly and that the room was perfect. I do apologize in relation to the quality of food in the restaurant, I will be sure to address your concerns with the Department Manager so that we can continue to improve on our product and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

James Couples - 04/02/2020 Confirmed reviews ALL
« Good location, rooms leave more to be desired. »

The staff were excellent, the rooms were clean however being in room 104 was quite bad as everytime a car closed its doors the windows would shake violently and reverberate through the room. This was particularly jarring especially in the morning when we wanted a sleep in. The smart TV was great however notifications kept popping up, I think this is because all the TVs are on the same network and other patrons in different rooms were trying to connect to it. Maybe change the device name to reflect the room so this stops happening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have noted the feedback you have provided in relation to the televisions and I have passed that on to our IT department to see what can be done to resolve the issue. We appreciate you addressing this with us as it allows us the opportunity to continually improve on our product and service that we provide. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Catherine Friends - 04/02/2020 Confirmed reviews ALL
« Well located excellent room »

Our stay was very enjoyable will definitely book again in the future . Bed very comfortable and cleanliness was excellent with lovely decor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine Margaret R., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Karah Friends - 03/02/2020 Confirmed reviews ALL
« Great Stay »

We had a great Stay, and the hotel was more than happy to help with any requests we had. Rooms were extremely clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karah M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Kaashi S. A. Solo - 02/02/2020 Confirmed reviews ALL
« Everything was amazing »

I need a place to stay for 1 night that was close too everything and you guys were perfect. Walking distance from everything I needed. Soo thank you and your staff for the friendliness that I got. It was my first time in Tasmania soo I felt really welcomed so thank you again. Will definitely be back hear you stay. But maybe one with a view .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaashi Sai A., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Penny S. Couples - 02/02/2020 Confirmed reviews ALL
« Dissatisfied »

Poor lighting in corridors. No level access easily visible from rear Carpark. Tiny bathroom with cheap plastic toilet seats. Bad value for money compared to other accommodation e.g Mantra Charles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Penny, Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be sharing your valued comments with the relevant department manager to address the problem and prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natasha Beck Assistant General Manager

Baz Couples - 02/02/2020 Confirmed reviews ALL
« Lovely surroundings and incredible clean and comfortable »

Great location. Overlooking a beautiful park. Clean hotel. Comfortable hotel. Great coffee!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Baz S., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback, I was happy that you thoroughly enjoyed your time with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Anonymous Families - 02/02/2020 Confirmed reviews ALL
« Nice stay »

We stayed as a family of 3 for 2 nights. The room was a good size and the bathroom was huge. The room had a bit of a musty smell tho and we were a bit disappointed that the bed provided for our son was a roll away bed which was quite hard to sleep on. We ended up folding a blanket up and putting it under the bedsheets for a softer sleep. The staff at the hotel were friendly and welcoming and the breakfast provided was huge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faith W., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Kerry Couples - 02/02/2020 Confirmed reviews ALL
« Bit too noisy »

Staff were excellent. The room was very comfortable, but the noise and the chance to watch pedestrians walk past the room was a bit off putting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry E., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback, I was happy to read that overall the room was comfortable and that the staff were excellent. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

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