Hôtel Mercure Paris Saint Cloud Hippodrome 4 stars

I actually chose your hotel because it’s 4 stars but i think a 4 stars hotel should be more than what I saw. The room had a very bad small, i think from the carpet. The bed sheet was dirty. There were dust every where, next to the bed on the table, the closet ... there were died mosquitos on the wall I think someone tried to kill them and didn't clean it up. the towels had a dirty smell. The carpet had stink spots and was wet I couldn’t put my feet down.

Kind Services at the reception, room quiet and very clean, Amazing restaurant, Quiet and very kind attention

Due to strike in Paris I was obliged to stay 2 days at the hotel. All accommodations have been put in place for me (Thanks to all the team) to work in place and I took plenty advantage of the good restaurant and great service too.

Room was comfortable and barring one rude waiter the staff were friendly and helpful. A good base to visit St Cloud and easy access to Versailles too. Food is good but not great but there is quite limited local choice. I would come again.

I enjoyed staying at the hotel including the room, the breakfast and the overall experience. It was just a single night, business trip alone, but it was pleasant. What could be improved though: - A lot of time there's no-one at the reception and I had to wait. I was only there twice, but I had to wait both times. I didn't have to wait for a long time, but it's not the best experience, though. - The Wifi connection is terrible, please provide something much better. - Finally, my name contains accents - sorry, I'm not from France. I booked it via Expedia/Hotels.com, not sure how ALL vowels just disappeared, in any case, it took for more than 10 minutes until the person at the reception desk gave the green light for me to check in, despite that he held my passport in his hand and everything was pre-paid.

I paid for two rooms totalling more than 600 euro to be told by the receptionist that i should place a cash deposit to borrow a USB plug adaptor worth no more 6 euro. I found this attitude to be belittling and insulting. I then at 10.30 pm tried to order some drinks from the bar. Eventually, I found two members of staff hunched over a computer, who reluctantly agreed to serve me. While being served, I was asked if I would want more than one drink as the barman would not wish to be disturbed further. Honestly, the level of politeness to paying guests in this hotel is well below standard.

This is my TripAdvisor review. Its fair and honest. The hotel itself is quite nice and relatively clean, carpets could use a hoovering but overall quite clean. Staff however are very hit and miss, a couple of them are quite nice and helpful but the rest are really quite ignorant and when asked to put something right at the bar one in particular, a more mature gent with glasses became quite arrogant and dismissive. The room was nice, bed was very comfortable, again relatively clean and checked every day, the toilet could have been a little larger as it was very enclosed and awkward. For what the hotel claims, it's not as it tries to make out. The location is OK, the train station taking you to the nearest metro is a 7/10min walk away and fortunately the trains are very frequent although the climb up the steps and the bank on the return was just too much after a day exploring the city, especially for my fiance who suffers with her knees and hips so next time I'd be more inclined to get a hotel on the inside of the river instead. Trial and error I suppose but I would probably avoid the place on our next visit and take a chance on a different hotel.

On our honeymoon; the staff went out of their way to make our stay an amazing experience

The room was fine & clean, but not many amenities. Quite forgettable experience, not bad but also not enjoyable. Internet connection was really bad, this is unacceptable in 2019

The hotel was within walking distance to visit our son and family. The bedroom was very clean and warm, but quite small for a double room. Although the room was at the front of the hotel we were not disturbed by the traffic noise in the morning. The bathroom was fine, however, it took about 3 minutes to get any hot water through the basin and taps which is obviously a waste of water. The breakfast was good and plentiful with several choices including hot and cold dishes and several different coffee pods. The staff were very helpful in the dining room and on reception. There is a very small car park for about 7 to 8 cars and we were fortunate to get a space and as we were visiting the family we left it there until our departure. The hotel is located in a beautiful historic mansion and we enjoyed our stay there.

The hotel is non accommodative to other guests. All the TV channels are in French. At least change the bedding once when a guest stays for a week. And on some days I could see my room was not cleaned except to make the bed. The breakfast menu as well could be improved.

The room was cozy. The restaurant was great, food was delicious. The receptionist was helpful e.g. ordered me a taxi, when I asked him. One small negativity: the room was very cold. There was a device on the wall, but I cannot figure out how to control it.

Correct

The bed was comfortable, the bathroom adequate, and there was no surround noise from outside, only a bit from inside the hotel. The breakfast was sufficient.

Lovely rooms, friendly and helpful staff, made for a wonderful family weekend in Paris.