Mercure Lisboa Almada 4 stars

This was my first time at this location. Looking forward to returning again in the future.

On our trip to Portugal we stayed at 4 hotels, from which 3 were from Accor. Our stay at Mercure Almada was the most expensive, and unfortunately the least positive. After an Excellent stay at Novotel Eindhoven, a very nice stay at Ibis Coimbra, an Exceptional hotel experience at HF Porto (sorry Accor, HF was a class on it's own and still much more affordable than Mercure), our last station was Mercure Almada. Yes it looks nice on the outside, but inside?! I've never seen such dirty carpetry in any hotel like the ones on the 3rd floor hallway at Mercure Almada. Rooms were "okayish" (partially renovated), however the beds were a disaster, and from a very cheap quality (4 guests same opinion, so it's not a preference issue). In one of our rooms the bathroom had a bad smell, but this was solved in the morning after using the shower. Breakfast was poor, mainly because of the not so fresh bread and pastry (at any time, early or late), and the orange juice was the quality you can make yourself with powder. I don't expect freshly pressed orange juice (yes other 4 star hotels have it), but it should be at least the quality you get for 1 euro a big carton at the supermarket. ...well it was'nt. And all of this I could easily forgive enjoying a nice cup of coffee at breakfast. Well wrong again, they serve instant coffee of the worst quality; ...UNFORGIVABLE! So my question; how many stars do I need to book, to make sure I get a proper cup of coffee at Accor hotels???? (if 4 isn't enough). For the time beeing I will avoid Mercure on my trips. (btw no complaints about Novotel, and the much better "just 2 star" Ibis hotel).

very comfort night

The hotel is nice! In a good location and well decorated. There are small aspects in the cleaning that need to be looked at. Small details, make a big difference.

We really enjoyed staying at Mercure Almada. The coffee bar on our floor was unexpected but very welcome. The room is also perfect for working a few hours.

Excellent service and location in Almada.

Reception desk very friendly and always helpful. The hotel staff make me feel at home. Good rooms. Breakfast with lots of variation and fresh. Good parking under hotel.

I was so impressed by this hotel as soon as I arrived to check in, they had anticipated our needs of having a toddler with us and had a baby cot set up in our room and the entire time we stayed there we had the most excellent service.

We booked a superior room for 2 nights. In the first night we had disrupted sleep because it was too noisy from the next room. It was very disappointed for such a quality of a 4* hotel!

It was our third or fourth time staying at this hotel. When we checked in we realised why we keep coming back, everything is perfect, the rooms are clean and spacious, the staff make you very welcome, breakfast is good. We are going to plan to come back more often; Lisbon is our favourite City anywhere. Thank you for an amazing stay and we hope to be back very soon. I will book directly on my ACCOR APP or at the hotel next time.

i was very satisfied with the room and also with the service of the hotel staff. very friendly and helpful staff!

Very nice and polite service. Clean and comfort room.

Great stay, as always. Welcoming and helpful receptionists, very good breakfast. Perfect location.

The staff was very kind, the room was a little bit old, and I really missed a robe/hotel shoes. The breakfast was a little poor, could have more variety, like cake, other kinds of eggs and pancakes. Overall it was ok for one night stay.

Very professional staff, really good breakfast, rooms very clean and functiobal and the added bonus of a private secured garage.