Mercure Bilbao Jardines De Albia 4 stars

Customer review rating 4.5/5 2,590 reviews

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Mercure Bilbao Jardines De Albia
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+ 11 Services

Hotel extras

  • Spa for a relaxing stay. Closed August 6, 7 and 8

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 bilbao
spain

Tel: +34944354140

Fax: (+34)94/4354142

Check-in from 12h00

Check out up to 12h00

  • By plane

    BILBAO At 14km / 8 miles

  • By train

    BILBAO ABANDO At 0.55km / 0.34 miles

GPS :43.263993, -2.92785

Hotel services

BAR Non contractual photo

The hotel's cafeteria bar, located on the second floor, offers guests a peaceful, relaxing space to enjoy a break. A small range of snacks is available.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 138 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 7 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • French
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • 100% Non Smoking Property
Access to property
  • Hotel Additional charge
    • On site
Well-being
  • SPA JARDINES DE ALBIA
    • On site

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 90 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Bilbao Jardines De Albia

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,590 reviews

TripAdvisor Rating 4.0/5

942 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

well located

Customer review rating 3.5/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

General impression was ok. Just some small items that need more love and care

Dear Guest, Thank you for telling us about your recent experience. The feedback from our guests is very important to us. Please do not hesitate to share any suggestions you may have; we are always grateful for any idea that may help us improve our services. We are pleased to know our location was so suitable for you. We really hope to welcome you back again soon. Best wishes, Sito Pons, General Manager

Great hotel in the center

Customer review rating 5.0/5

Judit Business - 10/10/2021 Confirmed reviews ALL

Comfortable and modern rooms, excellent breakfast, nice personnel.

Dear Judit, Thank you for your kind review. We work hard to meet your expectations, and it is a pleasure knowing you enjoyed so many aspects of our hotel. We look forward to the pleasure of welcoming you back. Many thanks again, Sito Pons, General Manager

Excellant location, high standards of cleanliness and professional staff.

Customer review rating 4.5/5

Anonymous Couples - 09/10/2021 Confirmed reviews ALL

Good advance communication with hotel. Parking space reserved for us. Quick and easy check in on arrival. Informative staff. Was in room 601 which was lovely room but over outside hotel bar area and very noisy until 4am!!

Dear Guest, Thanks for taking the time to review your stay at our hotel. Our team sincerely appreciates your kind words, the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to continue with our efforts. We are however sorry to hear that you encountered some noise disturbance during your stay, we encourage our guests to let us know of issues such as these during their stay so our team can do everything they can to rectify such issues. We hope that you will return in the future. Best regards, Sito Pons, General Manager

Well located in Bilbao

Customer review rating 5.0/5

Morten S. Business - 03/10/2021 Confirmed reviews ALL

Good service, good food and exelent service from the people working at this hotel. For me the only hotel to stay in when im in Bilbao.

Dear Morten, Thank you for this kind review. We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for acknowledging our team's courteous and professional service and our high standards. We hope we have the pleasure of seeing you on future occasions. Best regards, Sito Pons, General Manager
Customer review rating 4.5/5

Gerald R. Families - 01/10/2021 Confirmed reviews ALL

enjoyed our stay staff and service everything we expected

Dear r., Thank you for this positive review of your stay with us. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to seeing you again. Kind regards, Sito Pons, General Manager

One week business trip

Customer review rating 4.5/5

Bernard Business - 30/09/2021 Confirmed reviews ALL

Wonderful location, easy to reach, both recommended for leasure as well as business trip

Dear Bernard, Thank you for this kind review. We are delighted to know that you had a great time during your stay with us. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Sito Pons, General Manager

Good location, convenient, what it was needed.

Customer review rating 4.0/5

A. Business - 29/09/2021 Confirmed reviews ALL

Good, satisfactory.

Dear Guest, Thank you for such a positive review. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We hope to see you again in the future. Kind regards, Sito Pons, General Manager

Great hotel in a perfect location. Rooms are lovely and staff extremely friendly.

Customer review rating 5.0/5

Sally C. Families - 27/09/2021 Confirmed reviews ALL

The Hotel staff were amazing, they really went above and beyond to make our stay great.

Dear Sally, Thank you for this review of your time at our hotel. We are thrilled to know you had such an enjoyable stay with us, and appreciate your mention of our team's excellent service. It would be a pleasure to welcome you back on another occasion. Best wishes, Sito Pons, General Manager

Good stay

Customer review rating 5.0/5

Frank P. Business - 26/09/2021 Confirmed reviews ALL

As always it is a nice hotel to visit. The staff is very helpfull and friendly.

Dear Frank, Thank you for this excellent review following your recent stay. We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. It would be an absolute pleasure to welcome you again in the future. Best regards, Sito Pons, General Manager

Great Stay

Customer review rating 4.5/5

Rieny F. Couples - 20/09/2021 Confirmed reviews ALL

We had a great stay at the hotel , location is fantastic and hotel service was as expected very good..

Thank you for sharing your experience. We are pleased that your experience matched your expections. We look forward to welcoming you back soon. Best regards, Sito Pons, General Manager

Close to Guggenheim

Customer review rating 5.0/5

Francisco G. Families - 03/09/2021 Confirmed reviews ALL

The room was perfect and we have a restful sleep.

Dear Francisco, Thank you for sharing your experience. We are glad that you had such a nice stay with us and appreciate your mention of our prime location. We look forward to welcoming you back soon. Best regards, Sito Pons, General Manager

Ace Place

Customer review rating 5.0/5

Tim Solo - 30/08/2021 Confirmed reviews ALL

Great hotel: spacious room, fabulous staff and a great location.

Dear Tim, Thank you for this great review. We’re happy to hear our strategic location and spacious rooms met your expectations. We look forward to seeing you again soon, Kind regards, Sito Pons, General Manager

Beautiful city, beautiful hotel and friendly staff

Customer review rating 5.0/5

Piotr Solo - 24/08/2021 Confirmed reviews ALL

Hotel located in the city center near the Zuziburi Bridge, 5 minutes walk to the Guggenheim museum, 10 to Casco Viejo. Service at the reception and at the bar extremely polite. Thanks to the Platinum card, I received an upgrade to a beautiful Privilige room - for which I am very grateful. Bar food very good as well as a very wide selection of items for breakfast. I recommend this hotel and will definitely return to it on my next visit to Bilbao. Thanks again to all hotel staff for an enjoyable stay (especially the lady on reception during my chack-in but unfortunately I don't remember her name).

Dear Piotr, It's a real reward to receive such a great review. We appreciate that you highlighted our prime location and that it helped you make the most of your stay. Your mention of our team members who do their best to ensure you have a comfortable stay is very encouraging and we will ensure to pass on your comment to the receptionist and let her know how much of an impact she made on your experience. Thank you so much for recommending us to fellow travellers. We look forward to seeing you again in the future. Best wishes, Sito Pons, General Manager

Perfect hotel for a long weekend in Bilbaa

TripAdvisor rating 5.0/5

ksb90 18/08/2021 TripAdvisor review

the Staff was very friendly and helpful. Perfectly situated for a visit to the guggenheim museum and tapa restaurent and bars. Easy to find and with a nice garage for parking. We will surely come back next year.

Dear Guest, Thank you for your kind review. We are pleased to know that you would visit us again and that you enjoyed your stay. We appreciate your highlight of our prime location and your recognition of our team's excellent service. We look forward to welcoming you back in the future. Kind regards, Sito Pons, General Manager

Good location, comfortable bed

Customer review rating 4.0/5

Kevin Couples - 13/08/2021 Confirmed reviews ALL

Staff at the hotel were very helpful and friendly, from check-in to departure. This was our second stay at the hotel and we were worried that the breakfast buffet would be reduced due to covid-19 but it was just as good as before. Our room was nice and quiet, despite facing the street. The bed was incredibly comfortable, we slept so well!

Dear Kevin, Thank you very much for this kind review. It is always a pleasure for us to welcome a returning guest and we are delighted to know that you had another memorable stay at our hotel. The comfort and well-being of our guests are extremely important to us, so we are pleased to know that your bed was to your satisfaction. We look forward to seeing you again in the future. Best wishes, Sito Pons, General Manager

Beautiful hotel in the heart of Bilbao

TripAdvisor rating 5.0/5

Emil_London 07/08/2021 TripAdvisor review

What a great hotel. It is perfectly located in the city centre, just between the Guggenheim Museum and Casco Viejo. You'll be in a short walking distance from all sights and 2min away from the boat station from where you can go for a river tour to Portugalete. Choose if you can room 701 for lovely views. And, for whatever you need there is a solution: I have rarely seen such a committed general manager as Sito Pons - be it in sharing the work with his colleagues or going above and beyond to make you feel super comfortable. Chapeau!

Dear Emil, Thank you for this great review. We appreciate your highlight of our prime location, and that it helped you make the most of your stay. Your mention of our team members who do their best to ensure any issues are dealt with promptly and an acceptable solution was found is very encouraging and will inspire us all to continue with our efforts to ensure all our guests leave us satisfied with their experience. We hope to welcome you back. Best wishes, Sito Pons, General Manager

Excellent business trip

TripAdvisor rating 4.0/5

starmuk Business - 29/03/2021 TripAdvisor review

I was upgraded from Privlege to Suite. The Suite is very roomy and confortable. Iker from desk was very helpful and gave a very good service. I appreciated everything. I tried the Spa which was good, but it was a pity that some of the installation were not working (Scottish shower, thermal bath...): this is why i didn't put 5 star.

Dear Guest, Thanks for taking the time to share your experience with us. We are glad your upgrade and our professional team helped contribute positively to your stay with us. It is also a pleasure to know that you enjoyed your time in the spa, our apologies that certain areas were not operative and we regret any inconveneince. We look forward to seeing you again in the future. Kind regards, Sito Pons, General Manager

Beautiful

TripAdvisor rating 5.0/5

v0lkerv0it 26/10/2020 TripAdvisor review

Did a short trip to Bilbao and was just looking for a place to stay from Accor as I am Platinum there. Only upon arrival I found out about the superb location of the hotel. got a great room upgrade and had a fantastic nights sleep

Dear Guest, Thank you for taking the time to review your recent stay. We are thrilled to know that you had such a great stay with us. We apprecaite your kind remarks about our strategic location. A message of satisfaction from a recent guest is always a reward for our team members. We all hope to welcome you back in the future. Best wishes, Sito Pons, General Manager

4 day stay

TripAdvisor rating 5.0/5

Bukroe51 09/08/2020 TripAdvisor review

Fabulous location , clean comfortable and friendly staff, kettle and fridge in room, close to both old and new town, plenty of restaurants , bars, shops, museums and beautiful buildings and churhes , can’t fault it

Dear Guest, Thank you very much for this great review. We aim to provide a truly memorable experience, and it seems we were able to do just that. It is a pleasure to know that you found our location ideal for experiencing all that Bilbao has to offer. We look forward to welcoming you back in the future. Best regards, Sito Pons, General Manager

Very nice and convenient hotel.

TripAdvisor rating 5.0/5

Inspire300596 Couples - 16/11/2019 TripAdvisor review

The room was good and vonvinied. The location was very good. The breakfast was great The service was very nice. The hotel parking was too expensive, I was charged 100 EUO for 4.5 days ! I was not informed in advance about the parking price.

Dear Guest, Thank you for taking the time to share your valuable review. We are happy that the room was to your liking. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Our dedicated team always aims to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We assure you that we try to inform all the guests regarding the parking price upon arrival. Also, the information is on our web site. We do try to maintain our prices competitive. However, we have taken note of your remarks. We hope to welcome you back. Best wishes, Sito Pons, General Manager

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