Mercure Bilbao Jardines De Albia 4 stars

Name: Mercure Bilbao Jardines De Albia
Address: BILBAO, 48001, SPAIN
Telephone: (+34)94/4354140
Rating: 4.4

Customer review rating 4.4/5 2,090 reviews

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Mercure Bilbao Jardines De Albia

Hotel for travellers looking for local and authentic experiences

Welcome to the Mercure Bilbao Jardines de Albia hotel, ideally located for exploring the city; close to the Gran Vía, Casco Viejo old quarter, Guggenheim Museum and Fine Art Museum. Perfect for your business trip or spa break in Bilbao

Mr Sito PONS, Hotel Manager

The Mercure Jardines de Albia Bilbao Hotel is next to the city's main points of interest: Guggenheim Museum Bilbao, Museum of Fine Arts, and Old Town, with easy access to the Euskalduna Palace. It is ideal to enjoy the city, close to dining, bars, and shopping. The hotel has 138 rooms, breakfast, a spa to relax and 3 meeting rooms as well as paid parking with direct access to the hotel. No pets allowed.

The Mercure Bilbao is next to the Albia gardens and the estuary. Enjoy the city center, just 1.2 miles away and home to the Guggenheim museum, the República de Abando park and the Palacio Euskalduna conference center. The airport is 8.1 miles away.

Got a free weekend? We recommend a getaway to Bilbao, city of pintxos and gastronomy. Don't leave without trying out a water sport, such as kayaking, or strolling by the estuary or the historic centre.

Hotel extras

Spa for a relaxing stay. Closed August 6, 7 and 8
Advantage 2
Advantage 3
Advantage 4
Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking costs 20 euros per night. The entrance is at Calle Uribitarte 7Paying
Reduced mobility rooms
100% non-smoking hotel
Air conditioned
- Air conditioning
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
Early check-in/Late check-outPaying
- Early Check In (Paying)
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.

BreakfastPaying
1 bar(s)
Room service
- Hot meals
- Cold snacks

Fitness centre
Well-beingPaying
- Hammam (Paying)
- Jacuzzi (Paying)
- Massage (Paying)
- Sauna (Paying)

3 meeting room(s)

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001
bilbao
spain

Tel: +34944354140

Fax: (+34)94/4354142

Contact email :

Check-in from 12h00

Check out up to 12h00

By plane
BILBAO At 14km / 8 miles
By train
BILBAO ABANDO At 0.55km / 0.34 miles

GPS :43.263993, -2.92785

Your meetings and events

meeting rooms

From 1 to 90

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style 50 participants
- U-shaped Room 18 participants
- Board-room 24 participants
- Classroom style 33 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel
- Height 2 m
- Theatre style 78 participants
- U-shaped Room 24 participants
- Board-room 30 participants
- Classroom style 50 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel
- Height 2 m
- Theatre style 90 participants
- U-shaped Room 30 participants
- Board-room 36 participants
- Classroom style 60 participants
- Banquet 40 participants

Table of rooms
Room name	Surface area, Sort ascending	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Uribe kosta	44 m²	2 m	50 participants	18 participants	24 participants	33 participants	Configuration is not available for this hotel
Kadagua	76 m²	2 m	78 participants	24 participants	30 participants	50 participants	Configuration is not available for this hotel
Ibaizabal	95 m²	2 m	90 participants	30 participants	36 participants	60 participants	40 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
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Convert different units of measurement and make organising your events easier.

WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard Room with twin beds

Accessible room

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: Courtyard View, City View *

* Subject to availability

Wireless internet in your room
Bathroom products

Standard Room with a double bed.

Accessible room

Max. number of persons: 2
Area: From 16 m² / 172 sq ft
Views: Courtyard View, City View *

* Subject to availability

Wireless internet in your room

Family Room

Accessible room

Max. number of persons: 4
Area: From 20 m² / 215 sq ft
Views: City View, Courtyard View *

* Subject to availability

Wireless internet in your room
Bathroom products

Twin Room with folding bed

Accessible room

Max. number of persons: 3
Area: From 20 m² / 215 sq ft

Wireless internet in your room

Privilege Room with king-size bed

Accessible room

Max. number of persons: 2
Views: City View *

* Subject to availability

Wireless internet in your room

Rooms

Our restaurants and bars

BAR

The hotel's cafeteria bar, located on the second floor, offers guests a peaceful, relaxing space to enjoy a break. A small range of snacks is available.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Bedding soiled. Disgusting

Diane F. Business - 09/09/2020 Confirmed reviews ALL

Due to working locally, I have been staying here on a weekly basis and would have done for the next year. However, the last time I stayed, my room was warm and the air conditioning didn't work. This wasn't the end of the world, however when I moved the quilt back, there was no cover and the quilt had a brown stain on it. it was late, so I put the quilt on the floor and slept with just a sheet over me. Luckily it was warm. The next morning, I complained to reception requesting a response and reassurance that this will not happen again especially given the COVID situation. This was 3-4 weeks ago and still no response. Disappointing, as it was in an ideal location for my work

Perfect stay even with COVID safety protocols

Oscar Families - 03/09/2020 Confirmed reviews ALL

Already been in this hotel several times but this was the first one after implementation of COVID safety protocols and I can only say Wow!!! Many hotels make your stay a bit less comfortable because this protocols and reduce services like restaurant, breakfast or room cleanup. This is not the case, restaurant was open till late even when it was empty, breakfast buffet was the same than before and safety measures were perfect. Many hotels should learn from this hotel in COVID time.

Dear Oscar, Thank you very much for your kind review. No matter the circumstances, our goal has always been to provide our guests with a safe and memorable experience. We are thrilled that once again you had a wonderful stay and felt comfortable even in these challenging times. Feedback like this inspires us to continue with our efforts. We look forward to welcoming you back on your next trip to Bilbao. Kind regards, Sito Pons, General Manager

Great Location and Standard

Martin A. Couples - 24/08/2020 Confirmed reviews ALL

Short stop over for one night in Privilege room, pleasant hotel and staff.

Dear Martin, Thank you so much for your positive feedback following your stay. It is a pleasure to know that you had a pleasant stay with us. We aim to provide a memorable experience with our high standards and quality service and are pleased that we were able to meet all your expectations. We look forward to welcoming you back again in the future. Best wishes, Sito Pons, General Manager

top

P. C. Families - 18/08/2020 Confirmed reviews ALL

Spacious, clean, welcoming, top location

Dear C., Thank you very much for your positive review. Our dedicated team always aims to give the best experience to our every guest, and it is rewarding to know that your stay with us met your expectations. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

4 day stay

Bukroe51 09/08/2020 TripAdvisor review

Fabulous location , clean comfortable and friendly staff, kettle and fridge in room, close to both old and new town, plenty of restaurants , bars, shops, museums and beautiful buildings and churhes , can’t fault it

Dear Guest, Thank you very much for this great review. We aim to provide a truly memorable experience, and it seems we were able to do just that. It is a pleasure to know that you found our location ideal for experiencing all that Bilbao has to offer. We look forward to welcoming you back in the future. Best regards, Sito Pons, General Manager

Well located", "Good stay

Anonymous Couples - 05/08/2020 Confirmed reviews ALL

perfect during corrona. thank you for the vacation feeling

Dear Guest, Thank you for sharing such lovely feedback following your time with us. We are pleased you enjoyed your stay and that we were able to meet your expectations. We look forward to welcoming you back on a future occasion. Best wishes, Sito Pons, General Manager

Excellent staff

Anonymous Friends - 30/07/2020 Confirmed reviews ALL

The hotel was excellent all around. Beautiful decor, comfortable beds, the breakfast buffet was delicious but most of all the staff was extremely helpful, courteous and professional, which makes all the difference. I would consider it one of the best hotels I've stayed at in Spain.

Dear Guest, Thanks for such positive feedback following your stay. We appreciate your recognition of our team's excellent service. This is our highest reward and inspires our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Great stay

Stefan Couples - 23/07/2020 Confirmed reviews ALL

All good

Dear Stefan, Thank you for this lovely feedback. We are pleased that you appreciated the high standards and quality service which we strive to uphold. We look forward to welcoming you back in the future. Kind regards, Sito Pons, General Manager

great experience

Kateryna Couples - 20/07/2020 Confirmed reviews ALL

hotel is very beautifully, recently renovated with a lot of taste, very clean , spacious, personnel is very nice and responsive, one of the best experiences of Mercure hotels

Dear Kateryna, Thank you for this awesome review. Our entire team is thrilled that you had such a pleasant experience with us! We do our best to provide top-notch service and ensure the complete satisfaction of our every guest, so this positive feedback is truly rewarding. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

good business hotel

Jac Business - 18/07/2020 Confirmed reviews ALL

Was price wise oke, view from room could be better.

Dear Jac, Thank you for taking the time to review your stay with us. We are pleased that you were happy with your experience and found our prices competitive. We have noted your comment. We hope to be able to welcome you again on a future occasion. Kind regards, Sito Pons, General Manager

Very helpful staff.

Marc Business - 17/07/2020 Confirmed reviews ALL

I had some issues -which were not related to my stay at the hotel- and Sito was very helpful in solving them.

Dear Marc, Thanks for this positive review of your stay. We do try to make sure all our guests have the best experience they can with us, and we will always go that 'extra mile' to ensure your expectations are met. I am very pleased I was able to be of use to you. We hope to welcome you back in the future. Kind regards, Sito Pons, General Manager

Good stsy

Anonymous Solo - 10/03/2020 Confirmed reviews ALL

Great staff great hotel

Dear Guest, Thanks for positively reviewing your time at Mercure Bilbao Jardines de Albia. It was a real pleasure to have you as our guest and the team and I are delighted that we had such an impact on making your stay memorable. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Well located but some issues

Arbee Families - 03/03/2020 Confirmed reviews ALL

Great friendly, helpful staff. Good room, but sadly poor AC in the room and due to extremely noisy club just across the road it is impossible to sleep with the window even slightly open. At least make cold air possible via the AC to compensate. What was meant to be a restful break, turned into sleepless nights. Sadly I will not recommend anyone to stay here because of this.

Dear Arbee, Thank you for taking the time to share your review. Whilst we are pleased that you appreciated our location, we regret that not all aspects of your stay met your expectations. Please do not hesitate to inform our team of any issues or concerns you may encounter; as you kindly mentioned, our team is friendly and always pleased to assist with relocating you to a quieter room, should one be available. Regarding the temperature, due to the season, only heating is available at this time; however, we recommend that the radiator in the bathroom be switched off to allow for a more comfortable temperature. We hope to welcome you back. Kind regards, Sito Pons, General Manager

Nice Stay

El D. Business - 26/02/2020 Confirmed reviews ALL

All great especially Breakfast Buffet

Dear Guest, Thank you for this lovely feedback. We are delighted to know that everything met your expectations during your stay with us and It is very rewarding that you were able to make the most of our tasty breakfast buffet, an ideal way to help start your day. We hope to welcome you back. Kind regards, Sito Pons, General Manager

good hotel good location

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Nice room, good hotel friendly people. Only negative point : Your points on your membership card do not come automatically, you need to remind :)

Dear Guest, Thank you for taking the time to review your stay with us. We are glad to know that you found our location convenient for what you were looking for and that you received such a friendly and professional service from our team members. Guests can check their points 2-3 days after the check out. I have personally checked yours and they're available since 02/19/2020. Looking forward to welcoming you back again. Kind regards, Sito Pons, General Manager

good area good stay

Renato Couples - 18/02/2020 Confirmed reviews ALL

very good all round only one little grump......very little left at breakfast which disappointed us

Dear Renato, Thank you for taking the time to review your stay with us. We are delighted that our location was to your liking. We are sorry your breakfast experience was not the best, please do not hesitate to ask our breakfast team to replenish any of our breakfast options that you would like to try; they are always pleased to be of assistance. We hope to be able to welcome you back on a future occasion. Kind regards, Sito Pons, General Manager

Delightful

H. Couples - 01/02/2020 Confirmed reviews ALL

Very good stay with extremely helpful and friendly staff. Well situated for the Guggenheim. Would recommend it.

Dear H., Thank you for such a positive review. It is very rewarding to hear that you had a lovely stay at our hotel. Your praise of our team encourages us to continue to maintain the high standards of service we set ourselves. We are pleased you enjoyed our convenient location. We look forward to welcoming you back again in the future. Best wishes, Sito Pons, General Manager

Well located and competent staff

Alessandra Couples - 30/01/2020 Confirmed reviews ALL

We had a very nice stay, the staff was helpful, friendly and professional. The hotel is located in a good area of Bilbao, close to restaurants , bars , shops and not so far from the Guggenheim museum. This was also a plus for us. We would not hesitate to book a room with Mercure again, in Bilbao.

Dear Alessandra, Thank you for such a positive review. We are delighted to hear that you had a pleasant experience during your time with us and that you found our location to be convenient for exploring all that Bilbao has to offer. We also appreciate your kind comments about our dedicated team who do their best to ensure that we deliver the best service and always meet your expectations. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back in the future. Kind regards, Sito Pons, General Manager

Great overall experience

Jon Couples - 09/01/2020 Confirmed reviews ALL

The staff was really pleasant, facilities at a very good standard and we were given a small bottle of champagne and grapes for new year´s eve. Spa was very good despite being quite small. Only but I can find was that the cafeteria was overloaded on the evening of the 1st of Jan and some people were sent off without dinner because they decided not to serve food any longer.

Dear Jon, Thank you for taking the time to review your stay. We are delighted that you had a pleasant experience during your time with us and can only extend our thanks to you for your kind feedback. On the evening of New Year's Day, we did not anticipate that so many guests would be having meals in the cafeteria and so were unfortunately overcrowded. We sincerely apologize for this and assure you that we will be putting measures in place to avoid such an incident in future. Our team works hard to ensure that every guest has the best experience possible and your positive feedback inspires us to continue with our efforts. We hope to be able to welcome you again. With our best wishes for the year ahead! Sito Pons, General Manager

All perfect

Daniel J. Families - 30/12/2019 Confirmed reviews ALL

Great hotel, Perfect placment, nice decoration, functional design, professional service.

Dear Daniel, Thank you very much for your great feedback. We are thrilled that everything was perfect and we exceeded your expectations! Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is truly rewarding. Best wishes for a happy holiday season, we look forward to welcoming you again soon. Kind regards, Sito Pons, General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

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Mercure Bilbao Jardines De Albia 4 stars

Hotel extras