ibis Styles Reading Centre Hotel 3 stars

Booked a double but only a single available. Was offered discount in restaurant but had already eaten. Shower temp control stuck at hot. TV remote batteries flat. Staff friendly.

Front dest: Poor Breakfast: Novel idea with bags however limited choice. Plumbing in room: needs to be sorted. Late check out @ 1400hrs is great however cleaners knocking you up, requesting to clean room no benefit of late stay,

Everything was exactly as I expected and paid for apart from the WiFi not working. The paper bag breakfast collection was a great idea given the current covid restrictions. I actually think it’s a good idea to go forward with post covid. The lack of WiFi was a major problem for me on this visit.

Room far too hot, although there was a plug in fan this just blew the hot air around. Not able to open the windows. View from room less than desirable, looking out to the opposite building which was run down and rooftop full or litter.

Hotel was well located and staff were very friendly and accommodating. Our room was very very tired, the carpet and curtains were terribly stained and the room smelt very musty and stale. Bathroom was clean and usable but the bedroom needed updating.

The hotel needs updating it was dirty and run down

I visit allot of hotels. Mainly Accor Hotels. I am a platinum member. I have stayed at all of them many times. All staff in the other hotels around Reading are knowledgeable, helpful and friendly. Here on 3 seperate occasions I witnessed very low levels of customer service. Very disappointed as it is letting the Accor brand down. They are not trained or able to do anything that I requested.

Nothing was to much trouble, would definitely choose again

Room ok Didn't realise it was a takeaway Breakfast. Not happy Not happy with having no coffee making in room

Lack of a good breakfast was disappointing. Came in a paper bag, I felt like a child being given rations. The muffin was like sand, everything was like warm and I had a disgusting apple. The bedroom was decent and the bed was comfy. The shower head in my bathroom couldn’t be adjusted because of the extractor fan above it. But for the price I paid I should have expected such.

I have stayed here on quite a few occasions over the years (and last time in 2020 gave a glowing review). This stay however did not live up to expectation - the actual room was clean but I literally had no sleep on both nights due to what appeared to be air conditioning units making an incredible noise outside. My window overlooked a pile of rubbish (not just a few carrier bags worth, but a large heap). This appeared to include multiple Pot Noodle cartons, milk cartons and general trash that had been thrown out of windows opposite! On arrival I was told there were no kettles in rooms 'because of Covid' ??!! I have stayed in hotels multiple times recently and no other brand encountered has this policy in force. The Covid 'Breakfast in a Bag' was a diabetic nightmare ( Frosties with carton of longlife milk, chocolate muffin, overtly sweet longlife yogourt - nothing like the description of what would be on offer left on a sheet of paper in the room). The only consolation was that all the staff were cheerful, helpful and pleasant.

Lovely staff, but room could really do with some tlc. Lots of paint chips and marks everywhere. Some lights didn’t work either.

Cigarette burns, whole in the bathroom wall, stained carpet and unpleasant smell. Tried changing my room, but was told that hotel was fully booked

Reception extremely friendly and helpful. Room was a nice size but unable to use air con due Covid and due to it being hot it was not the most comfortable at night. A fan was provided but it had no swing function and we were a family using two beds. Facilities mostly OK although TV remote did not work very well. Bed comfortable and pillows fluffy. We got a breakfast bag which was nice. Location was excellent.

All staff I met were friendly, helpful and professional (two young men on reception and the lady supervising breakfast). I had previously stayed at this hotel some time ago in a Solo room. I have mobility issues and that room had been quite difficult so this time went for the Queen Room which was perfect for my needs. Room was warm, clean and cosy, and also quirky (in a good way!) due to the Styles branding. Breakfast was superb with every possible item of a continental breakfast available, from pastries to cheeses, quality meat, multiple types of bread, fresh fruit, yogurt, yogurt drinks, individual mini packets of cereals/ muesli, tea and fruit infusion sachets, coffee etc. Absolutely excellent and the fact that it is included in the room price is incredible. Really could not fault any aspect of my stay