Hôtel Mercure Paris Ouest Saint Germain 3 stars

Customer review rating 4.0/5 1,495 reviews
Hôtel Mercure Paris Ouest Saint Germain
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+ 17 Services

Hotel extras

Mercure Paris Ouest St Germain is a 10-minute drive from the golf course, and a 500-meter walk from the downtown area and its shops. Enjoy its terrace and garden on sunny days. WiFi offered throughout the hotel.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ROISSY CDGPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Our catering service is closed on weekends. However, just call the reception to discover our selection of "Miller's" dishes.

Hotel location

Hôtel Mercure Paris Ouest Saint Germain

11 Avenue Des Loges
78100
saint germain en laye
france

Tel: +33139215090

Fax: (+33)1/39215091

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 258 :  258 Saint-Germain-en-Laye RER

  • BUS RATP :  Noctilien N153 St-Germain-en-Laye

  • RER LIGNE A :  A (A1) ST-GERMAIN-EN-LAYE

  • By plane

    ORLY At 20km / 12 miles

  • By plane

    ROISSY CDG At 44km / 27 miles - Shuttle paying

  • By train

    ST GERMAIN EN LAYE At 0km / 0 miles

GPS :48.903667, 2.093582

Your meetings and events

An ideal hotel for your business meetings and events, with 4 bright rooms and open to a landscaped garden. Equipped with screens, retractable video projectors, paper boards, Wi-Fi.Rejuvenate your teams in a relaxing environment. Our new catering offer encourages interaction, this asset will make you more efficient.Our know-how at your service to organize your company evenings, incentive days as well as festive, sociable moments (end-of-year evenings, team building, cocktails, etc.) Let us know what your plans are!

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

You'll love our rooms renovated in a modern and harmonious style. Enjoy added comfort with our bedding and tea and coffee making facilities. Our bathrooms come with a rain shower or tub. WIFI access is free. Pets are not allowed.

Standard room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room with double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
Accessible room

Standard Room with a double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Our restaurants and bars

LE BAR LOUNGE 11.78

Photo non contractuelle / Strictly non binding

Enjoy a relaxing moment with a drink in our 11.78 lounge bar. Try our delicacies or "homemade" iced teas. When the good weather arrives, enjoy our shaded terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hôtel Mercure Paris Ouest Saint Germain

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,495 reviews

tripadvisor

TripAdvisor Rating 3.5/5

202 reviews

Good Stay

Customer review rating 4.0/5

M.j Business - 09/03/2020 Confirmed reviews ALL

Good stay but : - the ethernet plug on the wall under the TV doesn't work in the room 420 - the toilets under the RDC was particulary smelling bad

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Françoise Bellegarde Directrice

Not convenient when it rains

Customer review rating 4.0/5

Anonymous Families - 08/02/2020 Confirmed reviews ALL

Cold rooms, cold/wet walks outside to the breakfast room, and wet commutes to the city center and RER

Nice room and breakfast, friendly check out, unfriendly check in, parking to improve

Customer review rating 4.0/5

Henri Couples - 07/01/2020 Confirmed reviews ALL

The room was clean and comfortable. Bed was very good and not noisy. Check in was rather unfriendly (contrary to the check out) Parking space was in front of hotel was full. Had to park a bit further away. Area was very dark and muddy.

Reposante

Customer review rating 4.0/5

F. Couples - 06/01/2020 Confirmed reviews ALL

Reposante

Average experience

Customer review rating 4.0/5

Domas Business - 02/12/2019 Confirmed reviews ALL

Mixed impressions: - inconvenient to reach hotel without a car - the path is wet and muddy. Worst experience of dragging the luggage from metro station. - tiny room (I wasn't offered an upgrade, even if I'm a Gold member) - terrible coffee in room Otherwise, the area around the hotel is beautiful, the lobby looks nice and the building itself is charming. In total, average stay.

Dear Guest, Thank you for taking the time to share your feedback. We have noticed your issues with the access. "L'avenue des Loges" is a listed area, unfortunately we are not allowed to change the floor covering. The hotel was fully booked during your stay then we cannot provide an upgrade. We hope to welcome you back to our hotel soon! Sincerely, Françoise Bellegarde Directrice

Very friendly staff

Customer review rating 4.0/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

.. but please do something about the parking. It is very muddy and the dirt travels into the rooms and throughout the hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Unfortunately the parking is located in a listed area owned by ONF ; we are not allowed to change it. Sincerely, Françoise Bellegarde Directrice

Very comfortable

Customer review rating 4.0/5

Gill Families - 21/11/2019 Confirmed reviews ALL

Lovely warm bed, very clean, good breakfast

under all my "Mercure" expectations

Customer review rating 4.0/5

Estelle M. Couples - 13/11/2019 Confirmed reviews ALL

- the bed was comfortable - glad to have a coffee/tea set in the bedroom - glad to enjoy the "salon" downstairs very surprised by: - the parking state when under rain.... very poor - the shared restrooms facilities.... very unrenovated - the welcoming message did not include: the breakfast schedule, the WIFI code - the carpet of the staircase in the building 2 was just dirty, need to be removed and cleaned. Better carpet at the entrance required - dog and human hairs, plus dirty bits could be found on the carpet in the so called "prestige" bedroom 444. Walking barefoot in the bedroom and entering into the bath tub brings loads of dirty bits into the bath water.... it is not acceptable - the top of the heater has not been cleaned (dust) - there is no small bed table for 1 person in the bed (one only had a table to welcome a book, a phone, a glass of water, glasses or a watch) - there is no space in the bathroom to leave my stuff on - there is nowhere to leave a hand-dry towel nearby the sink - the room is not thermo-isolated enough, condensation = water in the bedroom - the bed blanket had a large ironing mark - the TV remote control reaches 2.5 meters distance range max. - the restaurant room was not heated enough - the breakfast was okay, not magic but okay - the restaurant was not open over the week-end

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Françoise Bellegarde Directrice

Prima

Customer review rating 4.0/5

Frank Couples - 04/11/2019 Confirmed reviews ALL

Comfortable kamer. Prima

Great staff, very helpful and friendly.

Customer review rating 4.0/5

John N. Couples - 26/10/2019 Confirmed reviews ALL

I have stayed here several times and the staff welcome me back as an old friend.

A good location for a short stay

Customer review rating 4.0/5

Anonymous Couples - 15/10/2019 Confirmed reviews ALL

The hotel is well located next to the forest and a short (5-10 min) walk from the town and RER station. You can reach the centre of paris in about 30 minutes by RER; it is also convenient for visiting Versailles, which is about 30 minutes away by car. The hotel itself is OK but nothing special. The rooms are clean and the staff helpful. The only oddity was that the bar was closed at the weekend, although with the town so close, it wasn't too much of an inconvenience.

Quiet and comfortable stay

Customer review rating 4.0/5

E. S. Business - 12/10/2019 Confirmed reviews ALL

It was a pleasant stay with friendly staff. The room is clean and comfortable.

ok

Customer review rating 4.0/5

Anonymous Business - 11/10/2019 Confirmed reviews ALL

nothing particularly bad or wrong with the hotel itself, but the cost was expensive for a very small room.

Non—restful.

Customer review rating 4.0/5

Michael R. Business - 27/09/2019 Confirmed reviews ALL

The room itself was fine, but it was located adjacent to the central stairway and the noise from footsteps was surprisingly loud. It was not possible to sleep when the stairs were in use. Also, there were no towels provided on the first night.

Hotel Mercure in Saint Germain-en-Laye very disappointing

TripAdvisor rating 3.5/5

Jacqueline F Couples - 25/09/2019 TripAdvisor review

I found this hotel extremely disappointing. The room we had was far too expensive and not fit to be classed as Privilege room. The bathroom was ridiculously small and the staff did not seem to know anything.

Mrs

Customer review rating 4.0/5

Lynn B. Families - 03/09/2019 Confirmed reviews ALL

Nice room although with premium room relaxing chairs would be nice. Disappointed that the bar was closed at the weekend. We came back after a long day & would have been nice to relax with a drink in the bar. Our TV wasn’t working, when we asked we were told there had been a storm & cables were damaged. We were offered a change of room but it was a shame we weren’t told of the problem when we checked in & offered a change then. The problem was obviously known but we weren’t told when checking in. We had to highlight it. When it was a known problem surely we should have been told & offered a change of room at check in rather than having to highlight it. Breakfast was nice but when things ran out not replaced. No pancakes 2 mornings & some of the bread selection was finished & not replaced

Thank you

Customer review rating 4.0/5

Ana Business - 26/08/2019 Confirmed reviews ALL

It started a little difficult with the cancellation of my reservation, but when getting to the hotel everything went very well. The room and the service were very good.

Not a 3 stars hotel

TripAdvisor rating 3.5/5

christeleknights Couples - 18/08/2019 TripAdvisor review

1. Even if the room was big, there was no space to put up things in the bathroom and nearly no space in the cupboard for clothes. 2. The room said it was a King bed but in fact it was two single bed put together which meant a hole in the middle of the bed 3. The bed sheet was far too small for the size of t he bed 4. The room was clean in a rush every day 5. Some of our towels were stained 6. Use of plastic cup in the bathroom instead of glass is not great 7. The receptionist changed all the time and sometimes no one was there 8. Kitchen was closed which I found weird and no one ever at the bar

As expected

Customer review rating 4.0/5

James G. Families - 31/07/2019 Confirmed reviews ALL

I have used the hotel many times because of location - it was as expected i.e. clean, simple and a great location. As usual my only criticism is the small signs of wear and tear that show a lack of maintenance such as door and window handles that are broken, and the poor quality of plastic goblet in the bathroom that always cracks when you take it out of the plastic wrapping and then leaks.

Ms

Customer review rating 4.0/5

Rita Couples - 23/07/2019 Confirmed reviews ALL

Very pleasant, but the room was freezing cold on arrival and there was insufficient milk in the room, however, I managed to find a member of staff who was very helpful and found me some milk. There was only 1 bathrobe and slippers and 2 guests!

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