Pullman Cayo Coco

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Pullman Cayo Coco 5 stars

TripAdvisor rating 4.5/5 5,287 reviews

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Description

Hotel extras

All inclusive 5-star resort facing the Caribbean Sea and ideally located in the hearth of the ecological park of the island of Cayo Coco. With 566 rooms and suites, private villa, 8 restaurants, 10 bars, 7 pools, private white sand beach and much more.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Cayo Coco

Playas Las Coloradas, Cayo Coco, Cuba
67210 CIEGO DE AVILA
Cuba

Telephone +53 33 304400

Contact email

  • By plane

    JARDINES DEL REY At 12km / 7 miles

GPS:22.532951, -78.348546

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The resort offers 2 separate areas: the main hotel area featuring 522 deluxe rooms and The Collection by Pullman adult only area offering junior suites, full suites and private Golden Villa.

Our guest reviews

Our guest reviews for
Pullman Cayo Coco

100% genuine reviews from our guests

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TripAdvisor Rating  4.5/5  5,287 reviews

Nice

TripAdvisor rating 4.0/5

Meshari45 Families - TripAdvisor review

The Resort is cituated in a remote island that makes it quite very nice on the beach. One of the best beaches I ever seen. But you won't see a lot of fish swimming with you as it is sandy beach. The room was big and spacious and clean. The bed are good but the pillows is a No No I won't call it a pillow. The food is good for Cuba, don't expect any high quality of food.Overall I would come there just for the beach and the amenities.

Dear Guest, Thank you for taking the time to post on TripAdvisor after your recent sojourn at the Pullman Cayo Coco. I was delighted to read that you truly enjoyed your Cuban stay with us and especially our beach. I do look forward to welcoming you back with us on your next visit to Cuba. Sincerely, Jean Baptiste

Great stay at pullman cayo coco

TripAdvisor rating 4.0/5

Roving48889004891 Couples - TripAdvisor review

Amazing stay at Pullman Cayo Coco in an paradise place.Service could have been better as no one indicated us where is our room (this is a big village) and there were an issue between Accor Reservation system and the hotel, as we had to pay again the rent.However, the experience was excellent.

Best place in Cuba

TripAdvisor rating 5.0/5

Passport30061746064 Families - TripAdvisor review

Very good hotel, clean and well located. Has many opportunities to do. All staff members were always friendly and helpful at any time. Very good meal in all restaurants. Especially we would like to thank to the bar staff members at the lobby. Will come for sure next time

Dear Friend, We would like to express our deep appreciation for sharing your experience during your recent stay with Pullman Cayo Coco. It’s a pleasure to hear that you found our Hotel like the "Best Place in Cuba". The team will be inspired to continuously strive to provide excellent service to our guests. Thank you very much for your wonderful feedback and we hope to see you again in your future visit to Cuba. Kind regards, Jean Baptiste

Poor service

TripAdvisor rating 3.0/5

luishere Couples - TripAdvisor review

I have stayed at others hotels in Cayo Coco before and all of them provided a better attention. The only bartender that could prepare a decent drink was Roberto from the private lounge who brings lemons and straws at his own expense. I stayed four nights and the maid told me on the third that there was only one beer available to stock the freezer because they didn't arrive on time but suddenly that beer appear moments later. The buffet's options were good but the service extremely poor, every time I went I had to take spoons, or forks or napkins from other tables and call the server to be attended. I'm an Accor Hotels' member that have stayed at Accor Hotels in Europe and the USA but this one is not worth it!

Dear luishere, Thank you for your comment about the last stay at the Cayo Coco Pullman. We may find that we have not been able to satisfy you fully and we apologize for it. We will take your details mentioned and transmit them to our service managers to improve our services even on the near future. If you decide to give us another chance do not hesitate to contact me, I would be happy to receive you cordially Jean-luc

Great resort, excellent service (adult resort section)

TripAdvisor rating 5.0/5

cpwmv Families - TripAdvisor review

Quite large resort (max 1400 persons). We had the pleasure having rooms is the adult section with 40 rooms max. This part is extremely quite and relaxed. Excellent service level (all inclusive). The

More maintenance service

TripAdvisor rating 3.0/5

DBernardes Couples - TripAdvisor review

Location, Sleep Quality and Rooms were excellent, clean and commodious, although the lack of maintenance (phone and WC doors for instance). Cleanliness was average because during 2 or 3 days the pool was a little bit dirty (blurred water). The staff service was not good but not because of the availability and sympathy of the persons. I think there was few employes for all the clients. In the 24h bar frequently there was no plastic glasses neither many options from the menu. The mint (used in the mojito) ran out every day during the afternoon in all the bars (except in the lobby). The buffets and the thematic restaurants were good. The shows in the night were great, particularly the beach party.

This is not a Pullman

TripAdvisor rating 2.0/5

frenske66 Couples - TripAdvisor review

First of all I would like to explain the basis of my review. For years I’m a very loyal customer of Accor hotels and I stayed a lot in Pullman hotels during years. I apricate Pullam quality and service, so when booking Pullman Cayo Coco, I was expecting similar service and quality as I’m used with Pullman. Secondly it is good for you to understand that this is my second all-inclusive experience. The only other time I was in an all-inclusive resort was in Marrakesh, a Pullman hotel as well. Before booking I consulted TripAdvisor, was impressed by the many excellent reviews, looked at YouTube and saw smiling bartenders throwing bottles through the air while mixing the most wonderful cocktails and looked at Pullman page and I was convinced, this is the place to be. At arrival the welcome was very cool. Being a platinum Le club Accor member for more than 10 years I’m used to a more warm welcome at Accor hotels. I’m used as well that, when available, I get upgraded, in line with the commitment given by Accor. As nothing was mentioned, I asked Annabel Teresa, the lady that checked us in, if they had managed to give me an upgrade. Yes, she told me, we did. Unfortunate, arriving at the room, it was the room category I booked. This I don’t like. Be honest and simply say, no we haven’t. There might be good reasons. The room on its own was fine, partly see view, clean, a good bathroom with excellent shower. The minibar was filled with a bottle of water, 1 beer, a coca and a bottle of nice rum. An important reason to book the Pullman was that there are restaurants. For us perfect, as we are not a fan of buffets. As we arrived late, we used the buffet the first evening. The food was okay, but the wine was horrible. What a disappointment. After the dinner, we went to the cocktail bar in the reception area. This was when I realized: the have the name Pullman, but this is far away from Pullman standard I know so well. During more than 20 minutes I tried to get contact with one of the bartenders. The cocktails they prepared are of a very poor quality. Pullman is known of their excellent cocktails and in the preparation of the trip I saw the You Tube promotion movie of the number 4 cocktail shakers of the world. This was juice made out of powder and the cheapest liquor I have ever seen. A pure insult to the great cocktails that Cuba is known for. Let me continue to give a very big compliment to 98% of the employees working at the resort. Very nice and pleasant people

Dear frenske66, I thank you for having commented on your last stay and unfortunately we can see that you have not been fully satisfied and we are really sorry and we apologize. I think it's difficult to compare our brand in Cuba with other countries because everyone has his own specificity. I looked at your booking details and at this time we did not have a king bed to offer on upgrade but that does not excuse the person who managed your request and you should have ask for the management I’m sure we would find a solution to make your stay a memorable moment. The staff being very important to us in our guests' stay. We are waiting for you again very soon and do not hesitate to contact me again before your next stay and you will receive the upgrade and the service you deserve. I will make a commercial gesture on your card in the coming days platinum The club Accor member. Regards

Food ordinary

TripAdvisor rating 3.0/5

Lesley B Families - TripAdvisor review

Restaurant food and service needs improvement ... not on par with other Pullmans. For example, lobster and salmon (I've never known salmon to be a white fish!) were over cooked. I asked for the salmon rare and it was cooked. The bar staff were very nice guys. The room décor was very nice.

Thank Lesley B for this constructive comment. As you can in many reviews we have excellent food comments. All your comments are very important for us to continue to improve the good work. Sincerely,

Top luxury

TripAdvisor rating 5.0/5

raluca104 TripAdvisor review

We were positively impressed by the friendliness of the staff, variety of restaurant choices and activities offered by the hotel. We would happily repeat the experience at any time. It is also extremely safe, the water is warm and the facilities are impressive. Despite of having close to 600 guests at a time, it never felt too crowded because of the generous spaces, multiple pools and restaurants. It was an amazing vacation for us!

Dear raluca104, Thank you to share this excellent comment with our future guests. I very happy that were impressed during your stay. It is all about teamwork... Please come back to visit us soon.

Everything was perfect

TripAdvisor rating 5.0/5

L5692EZmariad Couples - TripAdvisor review

We were at Pullman collection zone and it absolutely worth it, private pool area, separate restaurant and bar, private beach area and no kids allowed:) our kids were at home and we wanted to have a rest just as a couple and for this purpose it was perfect! The only minus (not of the hotel, but resort) is that some days were really windy and then when there was finally no wind Mosquitos appeared and they were really crazy!

Dear L5692EZmariad, Thank you for your really good comment according to our hotel. We are glad if you can rest, as you wish. Indeed, The Collection area is adults only, so calm is guaranteed. We hope you had tried our four “à la carte” restaurants. If you did, we hope you were enjoying it. We are waiting for you for a next stay among us. Have a good day, Best regards.

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