Novotel Santiago Providencia

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Novotel Santiago Providencia

Customer review rating (ALL Rating) 4.5/5 1,163 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Children up to 16 years stay free with parents

  • Pet-friendly hotel with additional charge

  • Enjoy the wines and the hotel with Spa and heated pool

  • The restaurant and bar offer a meeting space

  • With shuttle to get to the airport in comfort

Hotel location

Novotel Santiago Providencia

Avenida Holanda, 222, Providencia
7510084 SANTIAGO
Chile

Telephone +56 2 2606 2222

Fax +56 2 2606 2222

Contact email

  • ESTACION CENTRAL:  LINEA 1 TOBALABA

  • METRO ESTACION TOBALABA:  LINEA1 PROVIDENCIA SUR

  • By plane

    AEROP INT COMODORO At 23km / 14.29 miles

  • By train

    ESTACION CENTRAL At 11km / 6.84 miles

GPS:-33.421231, -70.60316

Companies

  • CAMARA CHILENOSUIZO 1.7 km / 1.06 mi
  • CCU 0.6 km / 0.37 mi
  • CONSULADO ESPANA 0.5 km / 0.31 mi
  • EDIFICIO BBVA 0.9 km / 0.56 mi
  • EMBAJADA DE BELGICA 1.1 km / 0.68 mi
  • EMBAJADA FINLANDIA 0.5 km / 0.31 mi
  • EMBAJADA FRANCIA 3.1 km / 1.93 mi
  • EMBAJADA SUECIA 0.55 km / 0.34 mi
  • IBM 2.9 km / 1.8 mi
  • SCHINDLER 2.8 km / 1.74 mi
  • TORRE TITANIUM 1 km / 0.62 mi
  • WORLD TRADE CENTER 0.5 km / 0.31 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL RESTAURANTE

Feel free to choose where to eat: restaurant, terrace, bar or 24-hour room service. Modernity and functionality, every day of the year with regional and international dishes. 12-hour service. Up to 11 pm.

Your meetings and events

Novotel Santiago Providencia is the perfect choice to ensure your events are a success. Our event rooms can accommodate up to 200 people, are equipped for corporate and social events and are available for reservation from Monday to Sunday all year round. The perfect choice to ensure your corporate and social events are a success, available for reservation from Monday to Sunday all year round. The perfect choice to ensure your corporate and social events are a success, available for reservation from Monday to Sunday all year round.

Room descriptions and layouts

6 

meeting rooms

From 1 to 240 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The spacious, contemporary and perfectly modular Novotel room suits all your needs and is truly a place for living. Fully functional equipment: 55" TV, individually controlled air conditioning and heating, cable, safe, minibar and free Internet

Our guest reviews

Our guest reviews for
Novotel Santiago Providencia

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,163 reviews

TripAdvisor Rating  4.5/5  222 reviews

Well located, quiet, great breakfast.

Customer review rating 4.0/5

Katherina Families - Confirmed reviews ALL

Sauna was not working properly (low temperature, no help around to ask how to increase it, no water pot) but other than that it was great.

Dear Katherina R., We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive our guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel, we strive to provide quality service and that is why your impressions are important to us, so we can take action on the points you have mentioned. Thank you again for sharing your experience, and we hope your will be our guest in your next visit to Santiago Sincerely, Novotel Providencia team Maria Gallardo Sales Assistance

Excellent stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Comfortable rooms , very tasty breakfast, well located and secure location. Ten points

Dear Matias We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive feedback of our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel providencia team Maria Gallardo Sales Assistance

Great overall experience!

TripAdvisor rating 4.0/5

119j_rnb Business - TripAdvisor review

Modern setting, very friendly reception, everything was prepared for check-in. Room spacious and well equipped, hairdryer was unfortunately missing. Service both at breakfast and at the hotel bar very attentive and friendly. Location for our purposes absolutely fantastic. View to the rear of the Andes. Asked for taxi service and was very satisfied. Only (small) drawbacks: had requested a room on the upper floors in advance, but did not get one. Sometimes long wait for one of the only two elevators.

Great location, beautiful hotel and amazing staff

Customer review rating 5.0/5

Ines Solo - Confirmed reviews ALL

The staff was incredibly helpful, kind and accommodating. That would be the best part of my stay. Nevertheless, the hotel is beautiful, the room was in perfect condition and the location is excellent.

Dear Ines We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. We are sorry that you had a bad start in your day and we appreciate your comments highlighting the help of our reception team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have you again in a new visit to Santiago Sincerely, Novotel Providencia Team

Nice stay

Customer review rating 4.5/5

Gabe Couples - Confirmed reviews ALL

Awesome, but please add Netflix and YouTube to all the TVs

Dear Mr Zambrano We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel, we strive to provide quality service and that is why your impressions are important to us, so we can take action on the points you have mentioned. Thank you again for sharing your experience, and we hope your visit in a new travel to santiago. Sincerely, Novotel Providencia Team

Good location and friendly staff.

Customer review rating 4.0/5

Jenna Solo - Confirmed reviews ALL

I had some issues checking in when I arrived — my reservation was cancelled for some reason. It took a while to get everything resolved, but the staff were super helpful. After that, everything was great and I had a pleasant stay before my flight back home.

Dear Jenna Z., We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive our guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have you as our guest in your next trip to Santiago Sincerely, Novotel Providencia Team Maria Gallardo Sales Assistant

Good hotel

Customer review rating 4.5/5

A T. I. S. Couples - Confirmed reviews ALL

Hotel is located in Providencia neighborhood near of metro station Tobalaba, bus stop, restaurants, Costanera Center mall and stores. Room was comfortable and quiet, indor pool was amazing. Our stay was very good.

Dear Ximena Y., We very much appreciate your comments regarding your stay at the Novotel S. Providencia. It is always a pleasure to receive our guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your visit in your next trip to S. Sincerely, Novotel Providencia team

Good stay

Customer review rating 5.0/5

Danny A. B. R. Business - Confirmed reviews ALL

Good stay, excellent food

Could be better.

Customer review rating 4.0/5

Raimundo G. Business - Confirmed reviews ALL

I felt like the cleaning of room was not made in the details. The same dusty I saw on tables in the morning when I left the room was there at night when I returned at night. This made my sleeping not so good.

Agradable hotel

Customer review rating 4.0/5

Jorge Business - Confirmed reviews ALL

Superó mis expectativas

Estimado Jorge Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Providencia. Haremos extensivos sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros Reciba un cordial saludo de parte del equipo Novotel Providencia.

Very pleasant stay

Customer review rating 5.0/5

Tobias Business - Confirmed reviews ALL

I had a very pleasant stay at Novotel Providencia. The rooms are quite spacious, all the staff members are very helpful and friendly! Good breakfast, hotel restaurant and bar. The hotel is well-located close to two metro stations, Costanera Center Mall and lots of good restaurants nearby.

Dear Tobias R., We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Margot and our restaurant team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Providencia Team atte Maria Gallardo Sales Assistance

Agradable

Customer review rating 5.0/5

Carlos Business - Confirmed reviews ALL

Excelente

Estimado Carlos Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Providencia. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando su visita nuevamente Reciba un cordial saludo de todo el equipo Novotel Providencia.

It is useless to be an Accor GOLD member. Rude an unfriendly "security" person.

TripAdvisor rating 3.0/5

mauricioramirez6 TripAdvisor review

And so I was told ..... Saturday Feb 13th 2021, 17:00 arriving for check in. Queue of around 10 people. I asked a "security" guy that if there is a special line for Accor Gold members, I showed him my card and he said " that card is useless. Just queue up" ... I waited for my "turn" for 25 minutes and upon arriving at front desk I asked them if this Novotel honors the Gold card for check in. They said " of course, but nobody told us you are gold member " ... To which I replied " you must train better your staff" ... That security guy had an attitude of a night club guard rather than a hotel. Besides that, while at the queue, there was a table with Covid form to be "filled up by guest" (as per its tittle). I saw people at front desk took time to fill it up so I thought would be better to grab one and fill it up while waiting (so to save time). Again, the "friendly security " guy told me " what are you doing. This is not for you ", to which I said " this is the same form that people in front of me is filling up". His answer was " this is not for you " and rip it off from my hand.... Again, an attitude of a guardian dog rather than a bouncer, concierge or security guy at hotel ...... Having ruined our check in process, the staff at from desk, was profesional, fast and attentive. Basically doing their job professionally . This is a 2-3 years hotel. The room was ok for a Novotel, could not visit the spa or pool due to covid. Breakfast, as most places in Chile, was low quality, basic and with very little options. Long queue as well but this was due to covid restrictions and procedures.

Dear Mauricio Thank you for taking the time to tell us about your experience at Novotel Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriela

Great hotel and location

TripAdvisor rating 5.0/5

PAYP43 Couples - TripAdvisor review

Stayed 3 nights. The hotel was an easy walk to the Costanera Centre and to the Underground station. The staff were extremely helpful and made our stay (as non-speaking Spanish guests) more enjoyable by giving up advice and information and generally making our trip in Santiago much easier Room and facilities were good and breakfast had plenty of choices. Recommend the Turistek tour to Valparaiso.

Dear guest, We appreciate the time you have taken to share with us your insight of your two visits to Novotel Santiago Providencia. We are pleased to know that the services received from our staff made your stay a pleasant experience. We hope that in future visits to Santiago, Novotel Santiago Providencia be your first choice. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Lovely hotel in a great safe location.

TripAdvisor rating 5.0/5

Sue P Couples - TripAdvisor review

Stayed here for 4 nights, and loved its position. Lots of reaturants and cafes right on the doorstep and only a 6 minute walk to the Costanera mall and Sky Costanerea. On the 5th floor of the mall you can find every type of restaurant or fast food outlet, then just outside the mall and round the corner is the stop for the TOURISTIK hop on hop off bus tour. The staff in the hotel were friendly, helpful and spoke great English. Our rooms were fine, clean and comfortable. I would definitely recommend this hotel as it is in a safe and convenient location, and good value for money.

Dear Guest, On behalf of everyone here at Novotel Santiago Providencia I would like to thank you for your very kind comments and for highlight the warmth service that our team has given you through your stay. We will share your comments with our team so they can, in your words, see the reward for the work that they perform every day for our guests. We are pleased to know that the service provided for our Novotel Santiago Providencia team during your stay have enchanted you enough and lead you to share your vision with other users of Trip Advisor. We hope that, in future trips to Chile, Novotel Santiago Providencia be your choice again.. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Novotel Providencia - Santiago Chile

TripAdvisor rating 4.0/5

Journey00024339113 Business - TripAdvisor review

Good option of hotel in Santiago, for business travel or with the family! Good price for the services offered. Location is very good, very kind and educated people, breakfast very good, with different types of juices, fruits, breads... swinging pool , gym great !

Dear guest, We appreciate the time you have taken to share with us your insight of your visit to Novotel Santiago Providencia. We are pleased to know that you had a pleasant experience. We hope that in future visits to Santiago, Novotel Santiago Providencia be your choice. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Will definitely go back

TripAdvisor rating 5.0/5

nachitin Business - TripAdvisor review

The property is relatively new and in a great location. The rooms are nicely appointed and with some nice views. Suites are spacious, if not massive. The service is great, staff members are genuinely happy to help. Would prefer more choice of fresh bread at breakfast. While the menu is not clear on gluten free options, once this requirement was explained to staff at the restaurant, they went above and beyond to help my travelling companion with this specific dietary issue.

Dear guest, Is very good to see that you had a great experience on your recent stay with us. We work every day with our teams, to provide information and new knowledge for them to better serve our guests. We hope that on your next visit, we can offer you better gluten free options. We will be waiting for you. Best regards, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Excellent service, excellent hotel

TripAdvisor rating 5.0/5

OnAir63793742536 Business - TripAdvisor review

Excellent new installations. Excellent services. Great staff. Nice location. If there is something to be improved is breakfast. I would certainly come back !!! Modern, comfortable, cosy hotel !!! It's on my list.

Dear Traveller, Thanks for taking the time to share your trip experiencia with us. It is good to see that your recent stay was ok. We will work on our breakfast service to see how we can improve it. We hope to see you again in Novotel Santiago Providencia in the near future. Regards, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

New hotel in a convenient location

TripAdvisor rating 4.0/5

ianandana Couples - TripAdvisor review

Good convenient location in a pleasant suburb. Great mountain view - at least until the tower be built next door is finished. Reception competency very poor, lacking knowledge of their own hotel system and resources. Chaos on the breakfast offerings - complementary breakfast offered in the hotel web-site doesn't exist. Staff seem unaware of the quick breakfast advertised inside the hotel itself !

Dear traveler, Is great for us to know that your overall experience was good. We are committed to continue working on our processes in order to improve them so we can offer our guests better experiences every time they return to Novotel Santiago Providencia. Best regards, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Brand new!

TripAdvisor rating 5.0/5

L0velyb0y Couples - TripAdvisor review

Good location. Brand new hotel. Breakfast service might have been better. The should make sure that the food is constantly available. Waiter "stole" my coffee by the time I managed to get back to the table with food :)

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