Novotel Santiago Providencia Hotel

Customer review rating 4.6/5 1,147 reviews

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Novotel Santiago Providencia
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+ 21 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Just 656 yards (600 m) from the Costanera Center shopping mall

  • Advantage 4

  • Close to the city's gastronomic and entertainment district

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
Information message

Hotel location

Novotel Santiago Providencia

Avenida Holanda
222
Providencia
7510084 santiago
chile

Tel: +56226062222

Fax: (+56)226062222

Check-in from 12h00

Check out up to 12h00

  • ESTACION CENTRAL :  LINEA 1 TOBALABA

  • METRO ESTACION TOBALABA :  LINEA1 PROVIDENCIA SUR

  • By plane

    AEROP INT COMODORO At 23km / 14.29 miles

  • By train

    ESTACION CENTRAL At 11km / 6.84 miles

GPS :-33.421231, -70.60316

Companies

  • CAMARA CHILENOSUIZO 1.7 km / 1.06 mi
  • CCU 0.6 km / 0.37 mi
  • CONSULADO ESPANA 0.5 km / 0.31 mi
  • EDIFICIO BBVA 0.9 km / 0.56 mi
  • EMBAJADA DE BELGICA 1.1 km / 0.68 mi
  • EMBAJADA FINLANDIA 0.5 km / 0.31 mi
  • EMBAJADA FRANCIA 3.1 km / 1.93 mi
  • EMBAJADA SUECIA 0.55 km / 0.34 mi
  • IBM 2.9 km / 1.8 mi
  • SCHINDLER 2.8 km / 1.74 mi
  • TORRE TITANIUM 1.0 km / 0.62 mi
  • WORLD TRADE CENTER 0.5 km / 0.31 mi
Companies

Your meetings and events

Novotel Santiago Providencia is the perfect choice to ensure your events are a success. Our event rooms can accommodate up to 200 people, are equipped for corporate and social events and are available for reservation from Monday to Sunday all year round.The perfect choice to ensure your corporate and social events are a success, available for reservation from Monday to Sunday all year round.The perfect choice to ensure your corporate and social events are a success, available for reservation from Monday to Sunday all year round.

Room descriptions and layouts

6 

meeting rooms

From 1 to 240 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Videoconferencing

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The spacious, contemporary and perfectly modular Novotel room suits all your needs and is truly a place for living. Fully functional equipment: 55" TV, individually controlled air conditioning and heating, cable, safe, minibar and free Internet

Superior King-Size Room

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Superior Room with twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Superior King-Size room with sofa

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Room Office: Room w/o bed customized as office for exclusive use during day

  • Max. number of persons: 2
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

NOVOTEL RESTAURANTE

Type of cuisine: Regional

Feel free to choose where to eat: restaurant, terrace, bar or 24-hour room service. Modernity and functionality, every day of the year with regional and international dishes. 12-hour service. Up to 11 pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

The GourmetBar is the perfect meeting place for a family meal, happy hour with friends or just a drink. The menu offers sandwiches, snacks, cocktails and non-alcoholic drinks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Santiago Providencia

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,147 reviews

tripadvisor

TripAdvisor Rating 4.0/5

194 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

It is useless to be an Accor GOLD member. Rude an unfriendly "security" person.

TripAdvisor rating 3.0/5

mauricioramirez6 17/02/2021 TripAdvisor review

And so I was told ..... Saturday Feb 13th 2021, 17:00 arriving for check in. Queue of around 10 people. I asked a "security" guy that if there is a special line for Accor Gold members, I showed him my card and he said " that card is useless. Just queue up" ... I waited for my "turn" for 25 minutes and upon arriving at front desk I asked them if this Novotel honors the Gold card for check in. They said " of course, but nobody told us you are gold member " ... To which I replied " you must train better your staff" ... That security guy had an attitude of a night club guard rather than a hotel. Besides that, while at the queue, there was a table with Covid form to be "filled up by guest" (as per its tittle). I saw people at front desk took time to fill it up so I thought would be better to grab one and fill it up while waiting (so to save time). Again, the "friendly security " guy told me " what are you doing. This is not for you ", to which I said " this is the same form that people in front of me is filling up". His answer was " this is not for you " and rip it off from my hand.... Again, an attitude of a guardian dog rather than a bouncer, concierge or security guy at hotel ...... Having ruined our check in process, the staff at from desk, was profesional, fast and attentive. Basically doing their job professionally . This is a 2-3 years hotel. The room was ok for a Novotel, could not visit the spa or pool due to covid. Breakfast, as most places in Chile, was low quality, basic and with very little options. Long queue as well but this was due to covid restrictions and procedures.

Dear Mauricio Thank you for taking the time to tell us about your experience at Novotel Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriela

new and awesome room

Customer review rating 5.0/5

Francisco G. Couples - 15/01/2021 Confirmed reviews ALL

It's was really nice, very comfortable room and they also have a bed for our dog, nice touch.

Dear Francisco G., We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. About your comment, we are working in a vegetarian and vegan menu. Thank you again for sharing your experience. Sincerely, Gabriela

Very good stay

Customer review rating 5.0/5

Gonzalo A. Families - 06/01/2021 Confirmed reviews ALL

A very good stay, comfortable room, excelent breakfast and diligent personell

Dear Gonzalo, I apologize for the delay in responding but we had a problem with the management tool which prevented me from responding promptly to your survey., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabriela

Good stay

Customer review rating 4.0/5

Eva Couples - 04/01/2021 Confirmed reviews ALL

Nice dinner, comfortable rooms and great room service

Dear Eva O., We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. I apologize for the delay in responding but we had a problem with the management tool which prevented me from responding promptly to your survey. Thank you again for sharing your experience. Sincerely, Gabriela

Estancia agradable

Customer review rating 4.5/5

Amdres Families - 30/12/2020 Confirmed reviews ALL

Excelente carta alimentos

Nice decoration

Customer review rating 4.0/5

Jeremias R. Families - 26/11/2020 Confirmed reviews ALL

I loved the decorating style, pretty minimalist. I was really sad when I discovered that many of the services were closed, except for the gym.

Great experience

Customer review rating 5.0/5

Mohd H. Business - 25/09/2020 Confirmed reviews ALL

Nice location and good customer service

Estancia agradable

Customer review rating 4.0/5

Juan A. G. Business - 22/09/2020 Confirmed reviews ALL

Satisfactoria, agradable

Friendly Staff, comfortable room

Customer review rating 5.0/5

Anonymous Business - 28/08/2020 Confirmed reviews ALL

I spent 16 nights as part of my 14 day mandatory Covid quarantine upon re-entry to Chile.

Excellent location, fantastic staff and service

Customer review rating 5.0/5

Anonymous Couples - 27/03/2020 Confirmed reviews ALL

An initial 3 night stay turned into 8. The area was really nice and very safe and comfortable to walk around in the day. The staff were fantastic, very friendly with great service and a good tolerance of our basic spanish. They were particularly helpful with local information and with assisting us with unexpected changes in our holiday. The restaurant meals were really enjoyable with good variety. We now LOVE Pisco Sours!

Dear Jennifer, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. We are very sorry to know that your stay at Novotel Santiago Providencia has been coinciding with the unfortunate events that are taking place in the world, with the COVID Pandemia. We're giving an extra effort to make our guest's experience at Novotel the best one. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great location, very nice hotel , very friendy staff.

Customer review rating 5.0/5

Andrew Couples - 26/03/2020 Confirmed reviews ALL

We thoroughly enjoyed the hotel. The location was great . The staff was more than helpful. The breakfast and restaurant were nice. I appreciated being able to extend the stay until 5 pm. this was our first stay at this Novotel, but would definitely would be our choice our next time in the city. Thanks to the great staff for making our stay excellent.

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Beautiful Hotel, Beautiful Staff!

Customer review rating 5.0/5

Lewis F. Solo - 19/03/2020 Confirmed reviews ALL

The Novotel Santiago Providencia is a clean comfortable property in a great location. The staff are magnificent! I was there just as Chile's borders were being closed and as foreigners, we had to get out fast! The staff were very helpful and understanding of our situation. My stay was cut short but while I was there I had dinner and breakfast and a drink at the bar. The food was great and the service attentive and friendly. When all this craziness is over and we can travel again I will visit Santiago and without doubt, will stay at this wonderful hotel.

Dear Lewis, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I'm very sorry that your visit to Chile coincided with the Coronavirus pandemia . For us it was a pleasure to receive you at Novotel Santiago Providencia. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be longer and as pleasant as this one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Well located, incredible staff, charmy facility.

Customer review rating 5.0/5

Nicolas Business - 14/03/2020 Confirmed reviews ALL

Staying at Novotel Providencia it is an incredible opportunity to enjoy wherher by business or just a family trip in essence of Santiago city.

Dear Nicolas, On behalf of everyone here at Novotel Santiago Providencia I would like to thank you for your very kind comments and for highlight the warmth service that our team has given you through your stay. We will share your comments with our team so they can, in your words, see the reward for the work that they perform every day for our guests. We are pleased to know that the service provided for our Novotel Santiago team during your stay have enchanted you enough and lead you to share your vision with other users of Trip Advisor. We hope that, in future trips to Chile, Novotel Santiago Providencia be your choice again.. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great stay

Customer review rating 5.0/5

David R. Families - 12/03/2020 Confirmed reviews ALL

Excellent customer service and helpful staff. Great location. Lovely facilities. Good WiFi.

Dear David, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. I',m glad to see that you had a nice experience here with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Modern Hotel, perfect location away from unrest

Customer review rating 4.5/5

Geoffrey L. Couples - 11/03/2020 Confirmed reviews ALL

We stayed at Novotel Santiago Providencia for 4 nights. The design of the hotel was very modern. Even though some of the front staff spoke limited English, they are all nevertheless very helpful. The room was clean and fairly good size. Enough electrical outlets for charging of multiple devices. Water pressure of the shower was acceptable. I would have preferred it to be stronger. Breakfast was more than sufficient. The location was very close to Costanera Mall, the mall inside the tallest building in Santiago. The area felt very safe to walk, even during night time. Not at all impacted by the civil unrest in the downtown area. Would highly recommend this hotel.

Dear Geoffrey, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It's good to know that you had a pleasent experience. I will share your comments with our F&B team so they can see the way to improve our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Clean, well appointed, welcoming, staff friendly, helpful and efficient

Customer review rating 5.0/5

Christine P. Friends - 10/03/2020 Confirmed reviews ALL

As above

Dear Christine, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great Hotel

Customer review rating 5.0/5

John Families - 09/03/2020 Confirmed reviews ALL

Good Service

Dear John, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

ok

Customer review rating 3.0/5

Macarena Couples - 09/03/2020 Confirmed reviews ALL

the room was great but facilities not so good like the channel in tv and couldn’t mirror it with my phone, very simple breakfast, cheap cheese cheap ham and very expensive. shame the the jacuzzi was not working which is the point I went to that hotel

Dear Macarena, Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I already shared your comments with our chef and F&B manager so they can work on improve our breakfast service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Room ok, pool good, gym inadequate, food horrendous.

Customer review rating 2.5/5

William G. S. Couples - 04/01/2020 Confirmed reviews ALL

The main concern was the one night we stayed, we decided to have dinner in the restaurant. My partners meal was just ok. I ordered short ribs and they were so over cooked it was like the third attempt of cooking. I could not cut it at all. I was asked if I wanted to choose another meal, and I was hesitant , but was convinced to choose something else and I chose the salmon. It looked very nice, but sadly it was raw inside. This was also returned. I wasn’t charged for our food, but it was an amateurish, disappointing experience.

Dear Lisa, Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I already shared your comments with both our general manager and our chef so they can be informed of this event. They reviewed with the kitchen team and made the necessary ajustements to avoid this for occurring again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

A very good choice of hotel and location

Customer review rating 4.5/5

John P. Couples - 28/12/2019 Confirmed reviews ALL

We had only 3 nights at the hotel. but it was all good. The location was ideal, we were able to walk to the Costanera Centre and to the Underground. The room and facilities were good and the breakfast had a some good choices. The hotel was modern and spacious. However, it was the helpfulness of the staff at reception and the friendliness of the bar and breakfast staff. that made our stay as enjoyable as it was. The reception staff made it easier for us non-Spanish speaking guests, by booking our tour to Valparaiso and organizing our taxi to the airport. They also gave us full instructions on how to get to the nearby underground station and where to get off at the historic centre and introduced us to the BIP card which made riding the underground much easier. It is the statff that makes or breaks a hotels reputation.

Dear John, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

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