Novotel Santiago Providencia Hotel

Customer review rating 4.6/5 979 reviews
Novotel Santiago Providencia
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+ 24 Services

Hotel extras

  • Breakfast available from 4 am to 12 noon

  • Free Internet throughout the hotel

  • Just 656 yards (600 m) from the Costanera Center shopping mall

  • Indoor heated pool

  • Close to the city's gastronomic and entertainment district

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
  • Snow Skiing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
Information message

Close to the main offices of national and international companies. If you're traveling as a family, our facilities include connecting rooms, a children's menu and children's play area. Free parking

Hotel location

Novotel Santiago Providencia

Avenida Holanda
222
Providencia
7510084
santiago
chile

Tel: +56226062222

Fax: (+56)226062222

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTACION CENTRAL :  LINEA 1 TOBALABA

  • METRO ESTACION TOBALABA :  LINEA1 PROVIDENCIA SUR

  • By plane

    AEROP INT COMODORO At 23km / 14.29 miles

  • By train

    ESTACION CENTRAL At 11km / 6.84 miles

GPS :-33.421231, -70.60316

Your meetings and events

Novotel Santiago Providencia is the perfect choice to ensure your events are a success. Our event rooms can accommodate up to 200 people, are equipped for corporate and social events and are available for reservation from Monday to Sunday all year round.The perfect choice to ensure your corporate and social events are a success, available for reservation from Monday to Sunday all year round.The perfect choice to ensure your corporate and social events are a success, available for reservation from Monday to Sunday all year round.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

The spacious, contemporary and perfectly modular Novotel room suits all your needs and is truly a place for living. Fully functional equipment: 55" TV, individually controlled air conditioning and heating, cable, safe, minibar and free Internet

Accessible room

Superior King-Size Room

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
Accessible room

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
Accessible room

Superior King-Size room with sofa

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

NOVOTEL RESTAURANTE

Type of cuisine: Regional

Feel free to choose where to eat: restaurant, terrace, bar or 24-hour room service. Modernity and functionality, every day of the year with regional and international dishes. 12-hour service. Up to 11 pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

The GourmetBar is the perfect meeting place for a family meal, happy hour with friends or just a drink. The menu offers sandwiches, snacks, cocktails and non-alcoholic drinks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Santiago Providencia

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

979 reviews

tripadvisor

TripAdvisor Rating 4.5/5

185 reviews

Beautiful Hotel, Beautiful Staff!

Customer review rating 4.6/5

Lewis F. Solo - 19/03/2020 Confirmed reviews ALL

The Novotel Santiago Providencia is a clean comfortable property in a great location. The staff are magnificent! I was there just as Chile's borders were being closed and as foreigners, we had to get out fast! The staff were very helpful and understanding of our situation. My stay was cut short but while I was there I had dinner and breakfast and a drink at the bar. The food was great and the service attentive and friendly. When all this craziness is over and we can travel again I will visit Santiago and without doubt, will stay at this wonderful hotel.

Dear Lewis, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I'm very sorry that your visit to Chile coincided with the Coronavirus pandemia . For us it was a pleasure to receive you at Novotel Santiago Providencia. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be longer and as pleasant as this one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Well located, incredible staff, charmy facility.

Customer review rating 4.6/5

Nicolas Business - 14/03/2020 Confirmed reviews ALL

Staying at Novotel Providencia it is an incredible opportunity to enjoy wherher by business or just a family trip in essence of Santiago city.

Dear Nicolas, On behalf of everyone here at Novotel Santiago Providencia I would like to thank you for your very kind comments and for highlight the warmth service that our team has given you through your stay. We will share your comments with our team so they can, in your words, see the reward for the work that they perform every day for our guests. We are pleased to know that the service provided for our Novotel Santiago team during your stay have enchanted you enough and lead you to share your vision with other users of Trip Advisor. We hope that, in future trips to Chile, Novotel Santiago Providencia be your choice again.. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great stay

Customer review rating 4.6/5

David R. Families - 12/03/2020 Confirmed reviews ALL

Excellent customer service and helpful staff. Great location. Lovely facilities. Good WiFi.

Dear David, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. I',m glad to see that you had a nice experience here with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Modern Hotel, perfect location away from unrest

Customer review rating 4.6/5

Geoffrey L. Couples - 11/03/2020 Confirmed reviews ALL

We stayed at Novotel Santiago Providencia for 4 nights. The design of the hotel was very modern. Even though some of the front staff spoke limited English, they are all nevertheless very helpful. The room was clean and fairly good size. Enough electrical outlets for charging of multiple devices. Water pressure of the shower was acceptable. I would have preferred it to be stronger. Breakfast was more than sufficient. The location was very close to Costanera Mall, the mall inside the tallest building in Santiago. The area felt very safe to walk, even during night time. Not at all impacted by the civil unrest in the downtown area. Would highly recommend this hotel.

Dear Geoffrey, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It's good to know that you had a pleasent experience. I will share your comments with our F&B team so they can see the way to improve our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Clean, well appointed, welcoming, staff friendly, helpful and efficient

Customer review rating 4.6/5

Christine P. Friends - 10/03/2020 Confirmed reviews ALL

As above

Dear Christine, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great Hotel

Customer review rating 4.6/5

John Families - 09/03/2020 Confirmed reviews ALL

Good Service

Dear John, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

ok

Customer review rating 4.6/5

Macarena Couples - 09/03/2020 Confirmed reviews ALL

the room was great but facilities not so good like the channel in tv and couldn’t mirror it with my phone, very simple breakfast, cheap cheese cheap ham and very expensive. shame the the jacuzzi was not working which is the point I went to that hotel

Dear Macarena, Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I already shared your comments with our chef and F&B manager so they can work on improve our breakfast service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Room ok, pool good, gym inadequate, food horrendous.

Customer review rating 4.6/5

William G. S. Couples - 04/01/2020 Confirmed reviews ALL

The main concern was the one night we stayed, we decided to have dinner in the restaurant. My partners meal was just ok. I ordered short ribs and they were so over cooked it was like the third attempt of cooking. I could not cut it at all. I was asked if I wanted to choose another meal, and I was hesitant , but was convinced to choose something else and I chose the salmon. It looked very nice, but sadly it was raw inside. This was also returned. I wasn’t charged for our food, but it was an amateurish, disappointing experience.

Dear Lisa, Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I already shared your comments with both our general manager and our chef so they can be informed of this event. They reviewed with the kitchen team and made the necessary ajustements to avoid this for occurring again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

A very good choice of hotel and location

Customer review rating 4.6/5

John P. Couples - 28/12/2019 Confirmed reviews ALL

We had only 3 nights at the hotel. but it was all good. The location was ideal, we were able to walk to the Costanera Centre and to the Underground. The room and facilities were good and the breakfast had a some good choices. The hotel was modern and spacious. However, it was the helpfulness of the staff at reception and the friendliness of the bar and breakfast staff. that made our stay as enjoyable as it was. The reception staff made it easier for us non-Spanish speaking guests, by booking our tour to Valparaiso and organizing our taxi to the airport. They also gave us full instructions on how to get to the nearby underground station and where to get off at the historic centre and introduced us to the BIP card which made riding the underground much easier. It is the statff that makes or breaks a hotels reputation.

Dear John, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great hotel and location

TripAdvisor rating 4.5/5

PAYP43 Couples - 28/12/2019 TripAdvisor review

Stayed 3 nights. The hotel was an easy walk to the Costanera Centre and to the Underground station. The staff were extremely helpful and made our stay (as non-speaking Spanish guests) more enjoyable by giving up advice and information and generally making our trip in Santiago much easier Room and facilities were good and breakfast had plenty of choices. Recommend the Turistek tour to Valparaiso.

Dear guest, We appreciate the time you have taken to share with us your insight of your two visits to Novotel Santiago Providencia. We are pleased to know that the services received from our staff made your stay a pleasant experience. We hope that in future visits to Santiago, Novotel Santiago Providencia be your first choice. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Caring

Customer review rating 4.6/5

Hari Business - 23/12/2019 Confirmed reviews ALL

Great

Dear Mr Hari, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Nice rooms with a view in a well located area. Breakfast variety was great. Good service

Customer review rating 4.6/5

Nelson M. Business - 21/12/2019 Confirmed reviews ALL

I enjoyed the breakfast. Most employees provided nice service. LATE FLIGHT - EXTEND CHECK OUT TIME The last day of my stay I spoke, at 11am or so, with a person in the main desk who is a supervisor. I told him that I was part of the Sercotec group and since my flight was late if I could check out at 6:00 pm. His answer was no but that he was going to expand it from 12 until 1pm. I wished he had been more flexible. I went to the lobby to do the check out a few minutes before 1 pm to learn that the hotel had extended our stay until 6 pm. I had to go upstairs and continue working on my computer. I wished I had received a phone call with the new information about being able to do the check out later. This is something that a person who wants guests to receive better service should have done. SMALLER DENOMINATION I also asked the same person running by himself the main desk if he could change a US$100 for smaller denomination US dollars. He grabbed the bill, touched it and then gave me his answer. He did not have enough US dollars to do so. I have the feeling that he have decided not to be of help. Needless to say, the bill was real and the need to have smaller denomination bills was too. Small things like this leave a sour feeling on me. The staff at the bar/restaurant was very responsive and had a smile on them. A younger woman at the bar/restaurant went the extra mile to have a conversation with us and made dinner recommendations.

Dear Nelson, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the situation with our front desk agent (late check out information and change the denomination) together with our front desk manager we reviewed with the entire team the processes and procedures on both situations, in order to avoid for happening again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

very good experience

Customer review rating 4.6/5

Luis Business - 20/12/2019 Confirmed reviews ALL

Very nice, good location

Dear Luis, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, i will check with our housekeeper the lack of towels that you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Good location and quiet

Customer review rating 4.6/5

Anonymous Families - 19/12/2019 Confirmed reviews ALL

The location is slightly out of noisy centre area, but not away. The hotel is new and facilities are well maintained. Luggage keeping service is good but shouldn't lost luggage tag. If you don't have luggage tag, you will be treated seriously. They could just simple questions to confirm your luggage, but questioning and challenging were not good experience. I understand that flip side od this means they keep luggeges very safely.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm sorry that the luggage situation made you unconfortable, but as you said, this is only for our guest's security and privacy and it's a procedure addopted only to better serve our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Very happy

Customer review rating 4.6/5

C M. F. Couples - 11/12/2019 Confirmed reviews ALL

Excellent professional check in and out. Lovely comfortable room. Excellent breakfast and airport transfer. Providencia is an excellent suburb too

Dear Charles, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Great deal on a great hotel.

Customer review rating 4.6/5

Dspvt Couples - 10/12/2019 Confirmed reviews ALL

Great stay at the Novotel Providencia. Quiet neighborhood, close to restaurants. Staff was excellent, facilities were nice, breakfast was great.

Dear David, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next visit, we will try to have more draft beer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Comfortable

Customer review rating 4.6/5

Leslie G. Business - 07/12/2019 Confirmed reviews ALL

Service was good, rooms were comfortable, breakfast was excellent, bed was comfortable. The only thing I would say is that not enough English TV channels. Wifi good and easy to use.

Dear Mr. g., We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will review with our cable provider your recommendation about the english tv channels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Very good location, friendly staff and modern rooms

Customer review rating 4.6/5

Fabian Solo - 03/12/2019 Confirmed reviews ALL

The Novotel is very well located in the center of Providencia which offers plenty of restaurants and good connection with public transportation. the rooms are very modern and the staff is very efficient. I can't find anything that could have been better, except the room service was serving a club sandwich with french fries covered. Deep Fried stuff must never be covered... the steam will make the fried food nasty....

Dear Fabián, Thank you for taking the time to take our survey. We are pleased to know that your stay at Novotel Santiago Providencia was nice, despite the situation with the room service. For us it is very important to get this kind of feedback, because they allow us to detect situations where we can improve the experience for our guests. We will transmit this information to the related areas so they can work on it. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Location, staff and facilities.

Customer review rating 4.6/5

Nicolas Business - 02/12/2019 Confirmed reviews ALL

Pleasant staying as overall aspect.

Dear Nicolas, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Novotel

Customer review rating 4.6/5

Mariana B. Friends - 02/12/2019 Confirmed reviews ALL

Excelente hotel, recomendo!

Dear Mariana, We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
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