Hotel - Mercure Doncaster Centre Danum Hotel
Mercure Hotel Mercure Hotel

Mercure Doncaster Centre Danum Hotel

3.5/5 474 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

BT CALL CENTRE12.87 km / 8 mi

Exhibition and convention centre

RACECOURSE4.83 km / 3 mi

Your meetings and events

The hotel offers 7 modern meeting rooms all of which come with air-conditioning, free WIFI, LED projectors and natural daylight. We can cater for numbers of up to 350 delegates in our beautifully restore Ballroom.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE MERCHANT 0 m2 0 m 50 18 24 16 30
THE CUSWORTH 9 m2 2 m 0 0 4 0 0
THE CONISBROUGH 19 m2 2 m 15 0 8 0 0
THE MALLARD 19 m2 2 m 12 0 8 0 0
THE PARKINSON 46 m2 2 m 40 14 16 12 18
THE MINSTER 63 m2 2 m 40 20 15 20 24
ST GEORGES 73 m2 2 m 60 20 25 20 30
GRAND STAND ENCLOSURE 99 m2 2 m 60 25 30 30 40
ST GEORGES SUITE 136 m2 2 m 100 40 40 40 70
ST LEGER SUITE 225 m2 5 m 150 75 70 120 180
ST LEGER BALLROOM 324 m2 5 m 350 100 100 150 280
    • Flipchart
    • Screen
    • Audio and video equipment
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All our bedrooms have been fully refurbished and offer all the latest facilities the modern traveller requires. WIFI, laptop safes, en-suite bathrooms with rain showers and 32" LED TVs.Our Privilege rooms offer all the great facilities as our standard rooms but are more spacious rooms and come with air-conditioning, 42" LED TVs, mini bars with complimentary items and more luxurious design features.

  • 63 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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3.9/5 ALL Rating 1,022 reviews

Our guest reviews for
Mercure Doncaster Centre Danum Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 474 reviews
Emma Business - 27/11/2019 Confirmed reviews ALL
« Good »

Staff were very friendly and room was comfortable. Loved the tea and coffee making facilities in room.

Fiona W. Families - 26/11/2019 Confirmed reviews ALL
« Ok »

Room was ok , sofa bed a little uncomfortable but generally ok . Staff friendly and helpful. However couldn't sleep until the early hours of the morning because of noise from an internal party and noise from nearby by pubs & clubs . Our room overlooked the street and did request a quiet room at the time of booking. I realise that this is difficult to meet all customers requests.

Helen E. Friends - 25/11/2019 Confirmed reviews ALL
« Nice »

Nice hotel No hot water though and pull out bed was awful to sleep on!!

Sam C. Friends - 25/11/2019 Confirmed reviews ALL
« Was ok »

The beds were comfy but we had noisy neighbours above us until 04:30. The staff were polite and helpful. There was only one small mirror in the privilege room which was disappointing.

Michael A. Friends - 19/11/2019 Confirmed reviews ALL
« Mr Michael A. »

Myself and the rest of the Rolls-Royce Equestrian Club would just like to say our experience was very good from arriving to leaving the following morning , we were made to feel very welcome and would definitely recommend your hotel.

Colin M. Solo - 19/11/2019 Confirmed reviews ALL
« Great Stay »

Affordable , good location , clean , great customer service

Anonymous Couples - 18/11/2019 Confirmed reviews ALL
« Very nice place staff lovely »

It was a nice pleasant stay but think breakfast should be included within your prices as a town hotel .. we chose not to have it ..

Business - 18/11/2019 TripAdvisor review
« Blocked Wash hand Basin & Loose Toilet Seat »

Liked the Room and the Staff were very polite and the room was very Clean, however I do not expect to have to tighten up the Toilet Seat by hand (to avoid it getting broken) and the Wash Hand Basin was partly blocked taking ages to empty. Sorry but the MAINTENANCE was a disappointment. After pointing this out on day one it should have been rectifed by the next day.

David G. Couples - 12/11/2019 Confirmed reviews ALL
« dissappointing »

Entered our room to find window open and a radiator which didn’t work. When we complained we were brought a portable radiator which wouldn’t have heated a room.we asked if the young man was being serious and he just said yeah. We were later moved to a small room on the next floor which was a lot smaller than the one we had paid for. On going to bed that evening we may as well have been in the pubs and clubs over the road as the noise was very load. The noise was even worse on Saturday night and when we went for breakfast on Sunday morning there was no white bread to make toast. When we checked out on Sunday we mentioned our complaints to the receptionist and we were told that the hotel had had to move people from the hotel because of the floods so they didn’t have many rooms in the hotel that weekend. Unfortunately for us we had already paid to stay in March 2020 because if we had experienced the hotel before booking next years stay we wouldn’t have bothered.

Alan Business - 10/11/2019 Confirmed reviews ALL
« Facility is old, tired and only just clean enough..... »

I assume this was once a great hotel, but years of under investment and demotivated staff have left a sorry excuse for customer accommodation. Room carpet was quite stained / dirty and the general decor was tired with any attempts to refresh extremely low quality. There was a minibar (fridge) stuffed in a wardrobe leaving no hanging space for clothes? This was just bizarre. Public areas again appeared dirty / untidy / in need of refurb, although the staff were reasonably polite and helpful. Computer system crashed on check out morning leaving the team with no means of printing a receipt - I had to ring up later to obtain a receipt over email. I had a reasonably positive view of the Accor Hotel Group until I stayed at this property - the Danum is seriously in need of investment as it is currently damaging the Accor Brand.

David E. Couples - 06/11/2019 Confirmed reviews ALL
« Great stay - just a problem with the heating . »

Good hotel - swift check in and a room upgrade - heating not working on the room but was soon sorted !

Anonymous Business - 03/11/2019 Confirmed reviews ALL
« Noisy, small and humid »

Insulation is very bad. Could not sleep because always noisy when lift started moving! Room is wet. Traces of moisture behind furniture Room is small. Not possible to move around the bed. Bathroom is good

Andrew S. Friends - 03/11/2019 Confirmed reviews ALL
« brill »

it was great

Mr C. S. Couples - 02/11/2019 Confirmed reviews ALL
« nice stay friendly staff nice food »

lovely stay friendly staff bit noisy on Saturday nite / sunday morning with a person banging are bedroom door but lovely breakfast every morning

Loveness Business - 02/11/2019 Confirmed reviews ALL
« Mis i »

It was very good

Andy. Couples - 29/10/2019 Confirmed reviews ALL
« Mr & Mrs »

Need a ramp for wheelchair to get in front entrance. Lift needs to be bigger as can’t get a wheelchair in it. Very nice room.

John M. Couples - 28/10/2019 Confirmed reviews ALL
« Superb service from arrival to departure. »

Excellent reception services with checking in and the booking of taxis. Rooms were immaculately cleaned and breakfast was also very good.

Greg C. Solo - 28/10/2019 Confirmed reviews ALL
« one of the worst hotels I have ever stayed at and Definitely the worst chain hotel I've ever stayed at. »

I travel pretty regularly and the trip in question was my 6th hotel stay in 2019. I have sound 17 faults with my stay and it definitely feels like the hotel has been designed to annoy and frustrate the guest. 1 big chunks missing from stairs on entrance making it dangerous for vulnerable customers as white on white is not easy to spot. 2. Door on my room does not shut properly (door and frame are not designed properly to slot in together) and can only be shut by slamming the door. 3. There is nothing next to bed eg shelf or bedside table meaning if you have an alarm you have to walk across the room to turn it off, same with have a drink of water, blow your nose etc etc nearly all bedrooms have a surface next to the bed in houses and hotels alike. 4. bathroom door handle is broken and just hanging on door 5. big crack between the wall and the skirting board 6. toilet seat is fixed too far back on the system meaning if you lift it up and let go it will immediately fall back down and not stay open 7. shelf has been removed from above the sink so is just a frame for a shelf and utterly pointless and leaves nowhere in the bathroom to put toiletries eg toothpaste, comb, face wash etc. 8. shower is freezing cold until you run the hot tap shower cubicle is minuscule so means there is nowhere else to stand and you have to get blasted with freezing cold water until it heats up and then get scalded when it gets too hot. 9. television does not work properly guide only tells you whats on the channel your on and is not a guide and system to get this is so backwards you have to go into home then screen goes black then brings up home screen then select guide screen goes black then brings picture back with whats on overlaid on top and then to get back you have to press home screen goes black and then brings up home screen then select tv then screen goes black then back onto tv pic then press plus or minus channel and repeat the same again tvs have not worked this backwards and un Unser friendly in the last 20 years. 10. horrible view of a brick wall 11. when I get back to my room after first night in the afternoon I received a letter saying I had to change rooms meaning I have to repack all my stuff go to reception and get new key go up to second room and unpack everything again. 12. new room is ridiculously far from reception/lift I had to go through corridor after corridor after corridor after corridor to get to it, I wasn't sure if I was still in Doncaster or in a neighbouring town 13. My horrible view of a brick wall is now replaced with a horrible view of a fire escape. 14. there is some constant annoying buzzing noise meaning I have to close the window at night meaning no fresh air in the room 15. new shower is fixed at an angle that fires water way too far away from the shower and past the water guard. 16. second shower is scaldingly hot after about 10 mins and even if you turn shower to maximum cold it is still scaldingly hot meaning you have to have shower incredibly quickly or get burned. 17. curvature of bath in 2nd room is way to steep with not enough flat space making it dangerously slippery when using. 18. Tv while guide is working in this room it is placed at a really bed position if watching it from the bed which is the only place anyone would in a hotel room. The room feels like its intentionally designed to be UN user friendly and I can put up with maybe a couple of things on this list but all 18 together makes for a very unpleasant stay and the design of a hotel that has zero interest in making customers feel at ease and want to return. I have stayed at many chain hotels before (Holiday Inn, Premier Inn, Hilton etc) and while sometimes you get a few issues which I can live with but never have I had this many faults at any of them. This was my first stay at a Mercure hotel and I definitely will not be in a rush to return to one and will give my money to a hotel that actually wants its guests to enjoy staying with them.

E. Couples - 22/10/2019 Confirmed reviews ALL
« Great location »

Easy check in and welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dobson E., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dan Couples - 22/10/2019 Confirmed reviews ALL
« Poor sleep, noisy elevator. »

Decided on Mercure, even though we parked next to Premier Inn, as from the photographs it appeared in much better condition. Rooms look dated. Poor sleep due to the pillows being as thick as a sheet of A4 paper, along with the constant sound of the nearby lift opening on our floor, as the speaker would bong when the doors opened, with loud mechanical noise. Could not use the wall mounted electric radiator as it would produce a strong burning smell when in use, possibly from age and dust. Will choose Premier Inn next time. TV also didn't work at all. Room 216.

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