Novotel Melbourne Central

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Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.5/5 532 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE certification.

  • Meeting rooms & events facilities.

  • Pretty Boy Italian Steakhouse Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

Telephone +61 3 9929 8888

Fax +61 3 9929 8858

Contact email

  • SKY BUS:  SOUTHERN CROSS

  • MELBOURNE CENTRAL:  CENTRAL

  • MELBOURNE CENTRAL:  CENTRAL

  • TRAM:  ELIZABETH LINE LONSDALE STREET

  • By plane

    MELBOURNE At 22.9km / 14.23 miles

  • By plane

    MELBOURNE AIRPORT At 23.5km / 14.6 miles - Shuttle paying

  • By car

    WEST MELBOURNE At 4km / 2.49 miles

  • By train

    MELBOURNE CENTRAL At 0.4km / 0.25 miles

  • By train

    SOUTHERN CROSS At 1.6km / 0.99 miles

GPS:-37.81192, 144.96009

Congress centre

  • MCEC 1.9 km / 1.18 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PRETTY BOY ITALIAN STEAKHOUSE

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

Your meetings and events

Enjoy meetings filled with natural daylighting in the centre of downtown Melbourne. Choose from up to 3 flexible meeting spaces to cater for up to 80 guests. Social functions to suit all occasions. Choose from up to 5 varied spaces and host up to 100 guests. Have your event on in our signature space with balcony overlooking Little Lonsdale Street. With state of the art technology and gourmet food overings inspred by Pretty Boy Italian Steakhouse., our meeting spaces offer a range of options in a boutique and private setting.

Room descriptions and layouts

3 

meeting rooms

From 1 to 48 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Whether travelling for business or leisure, Novotel Melbourne Little Lonsdale Street provides simple yet comfortable guest rooms in the heart of the CBD. Choose from a range of contemporary accommodations with impressive in room technologies. Rooms at this contemporary Melbourne hotel feature a minibar and complimentary wireless internet access, 55inch LG smart TVs, Chromecast and free WiFi. The hotel also features a fitness centre, cafe, restaurant and bar.

Our guest reviews

Our guest reviews for
Novotel Melbourne Central

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  532 reviews

TripAdvisor Rating  4.0/5  262 reviews

Back after 2+ years, not as expected

Customer review rating 3.0/5

Lefty Business - Confirmed reviews ALL

After 2+ years of no travel, finally was able to return to Novotel Central in Melbourne. Unfortunately this stay didn't go as well as I remember from previous stays. At check-in was advised there is no daily room service, but the room would be cleaned/services after the 2nd night. I confirmed this the morning after the 2nd night but unfortunately the room was *not* cleaned. I called to request at least some extra towels, and when I came back a pile of towels was in the room (nothing else). Understand there probably are staff shortages, but if the limited service is indicated it should be done as advertised. Reception gets *very* busy at times, late-checkout (around 4pm) and the queue was out of the door. A key drop box or something could potentially help reducing the demand on reception.

Wasn't happy but the manager responded outstandingly.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Have stayed in the past once and loved it. This stay wasn't as good. I responded accordingly on Tripadvisor however since then the manager has gone above and beyond to listen and acknowledge my feedback. While the stay experience was definitely lacking, the post Covid-19 nightmare was legitimately to blame for most shortcomings. As far as room quality (except for standard rooms which are TINY if it's two of you) was excellent, food was of a very high standard; both breakfast buffet and room service. Get rid of the automatic coffee machines and provide FREE barista coffee only, which is in line with Melbourne's coffee prowess. Being asked to pay for a proper coffee when you've already paid for the breakfast buffet is cheap and really spoils the breakfast experience. Otherwise great location-remember trams are free within the CBD in Melbourne so nothing is too far. I'd definitely stay here again - just not in a standard room if I can avoid it.

The rooms are fine but the services left much to be desired.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Unhappy with overall experiences. Was not told before booking the rooms that there would only be one room services every 2-3 days. Even after confirming the date of the room services required and despite going personally down to request for the rooms to be service and clean on that day, it was not done until another request was made. It was only done in the night. On the day of departure, we requested the duty receptionist to help us to keep some perishable confectioneries in the fridge but not in the freezer. On our return to pick up the goods, to our surprised, the confectioneries were all frozen which rendered them inedible.

Night in Melbourne

Customer review rating 3.5/5

Kareen B. Families - Confirmed reviews ALL

Experience was fine. Was disappointed that the room we were given was a disabled room when we had not requested that. Room was clean and well appointed though. Staff were very helpful. We had a Accor gift card that we were unable to use as it was out of date. I feel that it should have been honoured as noone could use these gifts over the Covid lockdowns. I will take this up with the main office, it was not the staffs fault or problem.

Terrible

Customer review rating 0.5/5

Paul Business - Confirmed reviews ALL

Check I took forever- no priority line for for platinum members anymore Room not made up, when I called to ask why was told I needed to ask to have it made up. Why wasn’t I told this at check in? I then asked for room to be made up every day but still didn’t happen Tried to call reception a number of times and no answer- when I finally got someone told room not getting made up due to issue with linen company. Someone could still take rubbish from room and make bed couldn’t they? In the restaurant at breakfast I asked for a second coffee and was told it would be extra even though breakfast was included (as a platinum member) … so I can have all the food I can eat, but not a second coffee? Pretty damned poor! I’ve stayed at this hotel a lot since it opened and very disappointing in how the service has slipped.

Great location

Customer review rating 3.5/5

Vince Solo - Confirmed reviews ALL

I had a nice stay at this Novotel. It was my first stay at a Novotel property and I found it to be a good balance between comfort and value. Being a relatively new hotel, the rooms were well designed and spacious. One issue I did notice about my stay was staff communication between reception and the restaurant. I was informed at check-in that my room rate included free breakfast but when I visited the restaurant for breakfast I was informed that my room rate only included discounted breakfast which was a big difference. If that could be fixed, that would improve service quality.

Good location and nice room

Customer review rating 4.5/5

Mitchell Couples - Confirmed reviews ALL

Room was really nice. Nicest I’ve stayed in many Accor properties. The only downside was room 3507 had some vibration noise that would kick in around 8am. Was fine as we were awake by then. Might annoy other guests.

Wonderful experience

Customer review rating 5.0/5

Brigette Business - Confirmed reviews ALL

On short notice we were able to book accommodation and a meeting room. The experience booking and when there was impeccable.

Good stay

Customer review rating 5.0/5

Amy L. Business - Confirmed reviews ALL

Love staying here, convenient, great rooms and friendly staff!

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Good. Housekeeping frequency can be improved. Overall very satisfied.

Good location.

Customer review rating 3.5/5

Stephen N. R. Couples - Confirmed reviews ALL

When I arrived the girl said that we had free breakfast with our accommodation. I said that was a nice surprise. But when it came to finalise the account the next day, that wasn't acknowledged. I raised this with the duty manager. It was really the principlal, more than the cost. Room was nice and we had a light meal in the hotel.

Good stay

Customer review rating 4.0/5

R. N. Business - Confirmed reviews ALL

Staff was friendly and helpful

The Worst Stay Ever

Customer review rating 0.5/5

Akash A. Business - Confirmed reviews ALL

There was no staff to service the rooms. I have seen this for the first time that my room was not serviced for consecutive three days, even upon special request. This is basic hygiene which is being compromised. Secondly, there was no one to receive calls at reception. I tried to call three times at different occasions and never got a response in return. Card machines were not working while checkout. After checking out on 1st May, till today on 5th May, my deposit refund is pending which was promised in maximum 1-2 days.

Location great

Customer review rating 4.5/5

Roz G. Business - Confirmed reviews ALL

An easy check in, no problems, quiet and relaxing, good breakfast, ideal for short stay CBD business appointments.

Well located and quiet

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Pleasant and helpful staff, good bed, good shower. Location was excellent for walking around Melbourne. Only slight negative is the limited menu at Floyd's although what we ordered was good. 2 for 1 cocktail hour was a bonus.

Good location, okay stay for 1 night.

Customer review rating 3.0/5

Justin T. Solo - Confirmed reviews ALL

Paid more for queen bed, still got double. Bathroom sliding door damaged, would not stay closed. Spoons for tea/coffee not cleaned properly. Shower was a constant hot and cold experience. Location pretty good for the price though and buffet brekky was nice. Staff were polite. Check in/out was smooth.

Dear Justin T., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All feedback will be addressed with the department managers directly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ellen Collins Rooms Division Manager

nice inner city hotel

Customer review rating 4.0/5

Sue Couples - Confirmed reviews ALL

booked a 2 night stay via accor card, used my complimentary night, first stay at this hotel. Faciliities and rooms were good, very quiet on 27 th floor, location OK, a little bit more walking to get to some of the venues we like, so probably wouldnt stay here again only because of that reason. Checkout area desks need sprucing up and checkout was slow as only one staff member, also on checkin we were told there would be no housekeeping provided. Bar and breakfast were good.

Dear Susan B., We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. The lack of housekeeping service and slow check out is hopefully temporary and we are trying to recruit more team members it is just presenting a challenge in the current climate. Thank you again for sharing your experience. Sincerely, Ellen Collins Rooms Division Manager

Customer review rating 1.0/5

Tanaphon Couples - Confirmed reviews ALL

Stay for 4 nights. No housekeeping came to clean up my room, not even fill up tissue. It seems you do not have enough staffs?

Dear Tanaphon T., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are trying very hard to find more staff, I hope we have achieved this goal by your next stay. Sincerely, Ellen Collins Rooms Division Manager

Great position

TripAdvisor rating 5.0/5

Eddie B TripAdvisor review

One of my favourites in Melbourne, good staff, nice new rooms, always take care of Platinum members with upgrades and treats. Complimentary drinks are great, good to have a choice of Ibis or Novotel, will be back.

Dear Eddie B, Thank you for your ongoing loyalty and for always helping us get it right. Sincerely, Michelle Bradshaw General Manager

A great affordable hotel

TripAdvisor rating 5.0/5

aussieguy69 TripAdvisor review

Everything you would expect from a Novotel. Its great hotel a short walk from Melbourne Central. The bathroom design is a little strange, but once you get past that, its a fantastic affordable hotel. I recommend it.

Dear aussieguy69, I much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Michelle Bradshaw General Manager

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