Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating 4.2/5 12,619 reviews

ALLSAFE approved hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences
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+ 20 Services

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • KLIA 1Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE :  GREEN LINE PAVILLION

  • RAPID KL MONORAIL :  MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Companies

  • AIG 0.5 km / 0.31 mi
  • AIRBUS 0.5 km / 0.31 mi
  • ALSTOM 0.25 km / 0.16 mi
  • BAKER HUGHES 1.3 km / 0.81 mi
  • CITIBANK 1.5 km / 0.93 mi
  • ERICSSON 18.0 km / 11.18 mi
  • EXXONMOBIL 1.0 km / 0.62 mi
  • HALLIBURTON 1.5 km / 0.93 mi
  • MITSUBISHI CORP 1.0 km / 0.62 mi
  • SAP 1.5 km / 0.93 mi
  • SCHLUMBERGER 0.8 km / 0.5 mi
  • SHELL BINJAI TOWER 1.0 km / 0.62 mi
  • STANDARD CHARTERED 0.5 km / 0.31 mi
  • TECHNIP 1.5 km / 0.93 mi
  • TOTAL E AND P 0.5 km / 0.31 mi
Companies

Your meetings and events

BRAND NEW FUNCTION SPACES FOR YOUR EVENT!Experience inspired events at Pullman KLCC where modern architecture and elegance seamlessly blend, benchmarking international design trends.A compact boardroom for the big decisions. A classroom or theatre for presentations. A banquet set-up for elegant receptions. Pullman function rooms, flooded with natural light, come in an array of configurations, sizes, and capacities up to 800 guests.

Room descriptions and layouts

13 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54 / 581 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

PREMIUM GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 54 / 581 sq ft
  • Views: Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

EXECUTIVE CLUB ROOM, Club Lounge Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE CLUB ROOM, Club Lounge Access, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)
Rooms

Our restaurants and bars

SEDAP RESTAURANT

Type of cuisine: International

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED CHINESE CUISINE

Type of cuisine: Chinese

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. There are also 4 exclusive private rooms. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.

Menu (PDF)

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ENJU

Type of cuisine: Japanese

Enju is closed until further notice.

Menu (PDF)

LIVING SPACE

Type of cuisine: International

Closed until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLU BAR & CIGARS

Non contractual photo

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

Non contractual photo

Closed due to Restriction Movement Control Order (RMCO) until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,619 reviews

tripadvisor

TripAdvisor Rating 4.5/5

281 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent Service

Customer review rating 4.0/5

W. B. Solo - 23/02/2021 Confirmed reviews ALL

With my horrific experience in Sofitel Damansara, I was hésitent to give Accor brand a chance. But Pullman City Center has excelled my expectations in guest service as well as room preparation. They should really send the Sofitel staffs to train here. The apartment room itself was a bit disappointing but it’s understandable as the hotel tower was under cleaning. But I’d definitely come back for a future visit.

location attentive staff a well run hotel in testing times it is always my favorite hotel in KL i also add if there is no accor in a town or city i dont visit it

Customer review rating 5.0/5

Charles Couples - 22/02/2021 Confirmed reviews ALL

it is always the perfect place to stay in KL 100% service super clean the apartments are so spacious and it is close to all things special

Pleasantly surprised

Customer review rating 4.0/5

Sharifah M. Couples - 22/02/2021 Confirmed reviews ALL

It was a satisfying stay. Check in was fast. I was allowed early check-in at noon asp my request to the reservation dept. Great apartment - Not a bad view, large, well maintained. Only thing was I couldn’t alter the air conditioning temperature. Engineering came up and said it would slowly go to my required temperature over time but it didn’t. Anyway, lucky for me that it veered on the cold side, which I don’t mind so much. Club Floor Benefits Sadly no access to your supposedly lovely Club Lounge. That’s my main disappointment. The Junction is ok but it felt too exposed and lacks exclusivity. The offering for Afternoon Tea and Cocktail Hour were also reduced. Club Lounge Staff Sue was excellent though. Always checking in on us for casual chats as well as offers of replenishments. Breakfast Sadly, no buffet. The items on offer in the menu were very limited. Check-out Happy that we were accorded late check-out without having to ask. All the staffs encountered were very good. All friendly and full of smiles. Kudos especially to Sue (Club Lounge) and Margaret (Check-in).. If I’m not wrong. Conclusion I would definitely return. But hopefully the Club Lounge would be back to full operation by then. As well as full buffet breakfast back on.

Not up to standard. Does not operate like a 5-star hotel

Customer review rating 1.0/5

H. X. W. Couples - 20/02/2021 Confirmed reviews ALL

I was told that I am being upgraded to a One Bedroom Apartment prior before check-in. As I was checking in, the front desk lady allocated the Premier Room as the reason was they just decided to open the hotel tower. This is my first experience of a 5-star hotel not delivering an upgrade promise. The room DOES NOT HAVE HOT WATER. Just warm. The technician came and have look, but the issue is still there. Told them to check the second time and their advise was "turn the tab on for 5 minutes before showerig to have hot water". Are we still living in the 80's century? I actually took the advise and did that and guess what? Still NO hot shower. The Aircon was set at 16 degrees but it felt like the room was at 24 degrees the whole stay. Same thing, the technician said the aircon is working fine despite checking. In my humble opinion, the room was not ready to accomodate any guest. I can honestly say this is the worst 5-star hotel experience I ever had. I am an avid traveller and did a substantial amount of staycation in KL for the past few months, and I can confidently say there are other 4-star hotels that is doing MUCH A BETTER job than Pullman. Utterly disappointment. A hotel that I will never come back again and will not recommend to anyone as well. I am writing this hoping you will take the necessary steps to improve as I choose not to review this bad experience in Tripadvisor. All the best to you.

Awesome stay

Customer review rating 4.5/5

Mohd N. D. A. Solo - 17/02/2021 Confirmed reviews ALL

Never had i imagine i been given an studio apartment instead a room..awesome awesome

all staff are friendly and really help full.. breakfast food are delicious and staff patiently help you since MCO buffet is not allowed.

Customer review rating 4.5/5

Nadirah Families - 17/02/2021 Confirmed reviews ALL

i really enjoy stay here with my sister, very near to pavilion and KLCC. Definitely will come back and recommend to others as well.

Prime location, good stay

Customer review rating 4.5/5

Anne G. Couples - 15/02/2021 Confirmed reviews ALL

We were upgraded to a one room apartment, place was cosy and fully equipped with necessary utensils. Location of hotel is good and we enjoyed our stay at Pullman. Will we choose Pullman again ??? Most definitely.

Wonderful stay

Customer review rating 5.0/5

Farah A. R. Couples - 10/02/2021 Confirmed reviews ALL

We stayed for our honeymoon. Spacious room and loving the surprise cake prepared for us. Amazing friendly staff. Thank you. Will definitely come back soon

Great location & great service.

Customer review rating 4.5/5

Daphne C. Couples - 07/02/2021 Confirmed reviews ALL

We’ve stayed here twice now & will sure be back again. The staff are extremely friendly & helpful, the rooms are very clean & spacious ( we were lucky to get upgrades to a suite) & we really enjoyed our stay.

Excelent hospitality

Customer review rating 5.0/5

Ruzaini Couples - 06/02/2021 Confirmed reviews ALL

Excelent hospitality

Well located, big room, comfortable bed

Customer review rating 5.0/5

Izana N. Business - 04/02/2021 Confirmed reviews ALL

It was a good stay

Customer review rating 4.5/5

Kelvin G. Couples - 03/02/2021 Confirmed reviews ALL

Had a Great stay at Pullman one bed room apartment. The apartment is spacious and clean, Pullman may add in more furniture and decorations to make it looks better. The bathtub was not really clean. Overall is good and satisfied. Oh ya, the location is amazing, Pavilion is just opposite the hotel, 3 mins walking distance. Def will come back again!

Satisfying

Customer review rating 5.0/5

Ahmad F. Families - 02/02/2021 Confirmed reviews ALL

Clean and comfort

Well located and it good stay

Customer review rating 5.0/5

Samsul R. M. Couples - 24/01/2021 Confirmed reviews ALL

Nice stay and good service

Strategically located and comfortable stay

Customer review rating 4.5/5

Erica L. Families - 21/01/2021 Confirmed reviews ALL

Hotel is strategically located opposite Pavilion mall, about 10 min walking distance. Clean room and comfortable bed. Friendly staff. There is free shuttle provided by the hotel to various tourist destinations. Great dining experience at the Sedap restaurant for Christmas dinner, although it is a little crowded. Pool is clean and properly maintained, however at least one staff member/lifeguard should be placed at the pool area to ensure safety. I don't see any hotel staff at all at the area nearby the pool. Overall, I am satisfied with the stay.

Good stay

Customer review rating 5.0/5

Azman A. Business - 21/01/2021 Confirmed reviews ALL

Room is clean and very nice view

Well located

Customer review rating 5.0/5

Shakeel A. Business - 21/01/2021 Confirmed reviews ALL

It was long stay with Pullman around 10-months and I felt like home with all supporting staff, I would like to stay again with Pullman if I visit to KL.

Feel Good

Customer review rating 4.5/5

Dhalina Business - 19/01/2021 Confirmed reviews ALL

Need a gateway or looking a little relaxation? the Pulmann hotel will give u the best experience because : the value for the money .. the location of the hotel was excellent..just walk to Pavillion .. the cleanliness was excellent.. the staff were excellent. the facilities were good and I would definetly recommend this hotel to my friends so that they can enjoy and relax. tqsm Pullman KL City Center..

Well Located

Customer review rating 5.0/5

Amira S. Couples - 18/01/2021 Confirmed reviews ALL

Easy access to Bukit Bintang area.No need to use car we just walked around BB and Pavilion

Outstanding Service, big rooms, some maintenance issues

TripAdvisor rating 4.0/5

946ian 18/01/2021 TripAdvisor review

Awesome service. Highly recommended. One of the few hotels still serving buffet breakfast during covid (yess!). They mitigate the risk by having only their staff to man the buffet stations and serve out the food. It is no more self service. During this time the hotel section is closed off and only the apartments are available (better value for money but more run down I suspect). The jacuzzi pool needs better maintenance: water was dark green and the water jets are powered off before 1pm, presumably to save money. Dark green water = not chlorinated, not clean. Eek. Service in the restaurant was top notch. Kudos to Tommy, Sue and team in Sedap Restaurant. Food was excellent. Seriously. Like caviar! Has some good menu items for low salt and low sugar for those who need it eg. the prawn noodles, children's beef noodles. Useful for elderly to know. Concierge service was also very helpful. TQ so much to Gobi and team.

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