Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating 4.2/5 12,930 reviews

ALLSAFE approved hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences
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+ 21 Services

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • KLIA 1 Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
  • Breakfast Paying
  • 4 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Conventions hotel

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 kuala lumpur

Tel: +60321708888

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00



  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145


  • AIG 0.5 km / 0.31 mi
  • AIRBUS 0.5 km / 0.31 mi
  • ALSTOM 0.25 km / 0.16 mi
  • BAKER HUGHES 1.3 km / 0.81 mi
  • CITIBANK 1.5 km / 0.93 mi
  • ERICSSON 18.0 km / 11.18 mi
  • EXXONMOBIL 1.0 km / 0.62 mi
  • HALLIBURTON 1.5 km / 0.93 mi
  • MITSUBISHI CORP 1.0 km / 0.62 mi
  • SAP 1.5 km / 0.93 mi
  • SCHLUMBERGER 0.8 km / 0.5 mi
  • SHELL BINJAI TOWER 1.0 km / 0.62 mi
  • STANDARD CHARTERED 0.5 km / 0.31 mi
  • TECHNIP 1.5 km / 0.93 mi
  • TOTAL E AND P 0.5 km / 0.31 mi

Your meetings and events

BRAND NEW FUNCTION SPACES FOR YOUR EVENT!Experience inspired events at Pullman KLCC where modern architecture and elegance seamlessly blend, benchmarking international design trends.A compact boardroom for the big decisions. A classroom or theatre for presentations. A banquet set-up for elegant receptions. Pullman function rooms, flooded with natural light, come in an array of configurations, sizes, and capacities up to 800 guests.

Room descriptions and layouts


meeting rooms

From 1 to 1,000 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

Our restaurants and bars


Type of cuisine: International

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.


Type of cuisine: International

Closed until further notice.

Currently unavailable


Type of cuisine: Japanese

Enju is closed until further notice.


Type of cuisine: Chinese

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. There are also 4 exclusive private rooms. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.


Closed due to Restriction Movement Control Order (RMCO) until further notice.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday


Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,930 reviews

TripAdvisor Rating 4.5/5

293 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Strategic residence near Klcc suit for family

TripAdvisor rating 4.0/5

aha1976 22/09/2021 TripAdvisor review

My family live the location and the friendly service, clean interior and professional staff , nice gym and kids club with family swimming pool. The breakfast at sedap restaurant is awesome delicious and comfortable seating area.

Poor check in service

Customer review rating 2.0/5

Tina L. Families - 21/09/2021 Confirmed reviews ALL

We reached hotel around 1pm, after complete all the check in it was abt 1.20pm. I was told the room is not ready yet, and was asked to wait till around 2pm and the room will be ready by then. I waited until 2.10pm, approached the counter and asked abt the room status. Again i was told the room is still not ready yet, and the staff couldnt even give me a estimate time when will it be ready. I waited until 2.30pm; still no one come and update me abt the room status. There was another family that came 30 mins later than us; and they already got their room at 2pm. I complaint to the FnB service manager, he is kind enough to help me to sort out the issue. At least we only abt to get our room almost 3pm. I understand that 2pm is the check-in time which stated in website. I’m more than happy to wait till 2pm. But have to wait another extra 1 hour, and no one came to approach and update us abt the status until I made a complaint then only able to get the room ready. This is unacceptable for a 4-star hotel.


Customer review rating 3.5/5

Fety Families - 21/09/2021 Confirmed reviews ALL

Satisfied customer..

Awesome location stone away from KL Pavilion mall

Customer review rating 5.0/5

Eugene K. Families - 21/09/2021 Confirmed reviews ALL

Super friendly and helpful staffs. Will stay again

Big room, nice location

Customer review rating 3.5/5

Burhanuddin B. A. J. Friends - 21/09/2021 Confirmed reviews ALL

Overall I am satisfied with the hotel. The furniture in the room look old, maybe time for hotel to change. The room and bathroom very big, I like it. The bed also huge.

Good stay but bad in service

Customer review rating 2.5/5

Meng L. Families - 20/09/2021 Confirmed reviews ALL

The hotel was not following the government SOP when check in or enter the hotel, no one check on our status either at the restaurant or entrance. The waiting time for afternoon cocktail was more than 30 mins and I think much need to be improved from there.

Could Have Been Better Stay

Customer review rating 3.0/5

Zharif A. Couples - 20/09/2021 Confirmed reviews ALL

Booked this room for my honeymoon arrangement. But maybe due to last minute arrangement and information, the preration was not to my expectation. I hope the hotel can do better. I was expecting flowers on the bed with some towels shaped uniquely. I received cakes, which was quite late after i went in to the room. And i didnt get my welcome drink :-( On the second day, breakfast took so long to be served. it took almost 30 minutes for our main course to arrive. plus the selection is quite limited. And the food quality can be improved too. with fresh and bigger portion of food. The bed was average and acceptable but i hope for a better one.

Well located

Customer review rating 5.0/5

Brandi Families - 19/09/2021 Confirmed reviews ALL

Well located. Good stay. Clean and spacious room. Friendly and efficient staffs. Observed SOP. Felt safe to stay with Pullman.

Good stay & view

Customer review rating 5.0/5

Fieyz Families - 18/09/2021 Confirmed reviews ALL

So enjoy our stay!!!

as always JUST PERFECT

Customer review rating 5.0/5

Charles E. G. Couples - 18/09/2021 Confirmed reviews ALL

This is our first choice Hotel in KL as the complete staff from the GM down go out of their way to make my stay a pleasure it is across the road from Pavilion a short under cover walk to KLCC twin towers close to Bukit Bintang plus many other shopping areas including times square

Good stay, can be made better

Customer review rating 4.0/5

R.k.anuar Families - 18/09/2021 Confirmed reviews ALL

Stayed one night with my family post-lockdown. Stayed in the 1 bedroom apartment unit.

A good staycation for 5 of us.

Customer review rating 3.5/5

Juhaida Families - 18/09/2021 Confirmed reviews ALL

We redeemed the All Accor points...took a package that has a children glamping & cup cakes decor was included. But the breakfast service was too slow and not systematic enough. Wrong food sent to wrong table. Took sooo long for food to be ready. Also, it was a bit difficult to book or utilise Accor points (no clear information...). I really hope that I can utilise my points without paying anything (or top up). But end up I have to top up RM 80+... not sure who is not being transparent (the hotel or the Accor App).


Customer review rating 3.5/5

E Business - 17/09/2021 Confirmed reviews ALL

Overall good. Need attention to ensure all facilities are adequate

Please assign the exact room

Customer review rating 2.5/5

Y Families - 17/09/2021 Confirmed reviews ALL

I BOOOKED a room with klcc view like what i have be told in the picture. In case there are no such room exkst nkw please use another licture on the website. Overall the stay is good. The breakfast i hope u can make iy buffet as in the future so we can choose and not ordering something that we cannot finish it.

Arrangment poor

TripAdvisor rating 2.0/5

Go28950036409 Business - 15/04/2021 TripAdvisor review

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

TripAdvisor rating 5.0/5

hlc1982 14/04/2021 TripAdvisor review

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

My Weekend Staycation

TripAdvisor rating 5.0/5

Ahmad S 07/04/2021 TripAdvisor review

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Kids had Fun!

TripAdvisor rating 5.0/5

noorsyamilia 06/04/2021 TripAdvisor review

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

Excellent Service, Not very good experience with the room cleanliness

TripAdvisor rating 3.0/5

jackkjlim 23/03/2021 TripAdvisor review

I have no problem with the front desk service, in fact, they are excellent. Stayed 4D3N, and spend most of the time in the hotel room, relax and watch TV. Realize there's some strange smell with the bed sheet and comforter, requested to change on the second day. We only utilized 1 time of housekeeping, as we did not leave the hotel room after that. Not very satisfy with it, as the glasses was not washed, and tea spoon still with stains. My sinus kicked in on the second day... I wonder would it be the room has not been utilize for a while, and hence become dusty. After I left the hotel, my sinus recovered in half a day; and wife realize her back has plenty of "red dot", and become itchy.

Still The Best Option For Staycation in KL

TripAdvisor rating 5.0/5

Auliya2808 10/03/2021 TripAdvisor review

Check-in was smooth with the assistance of Norlida. Due to covid, the lounge has been shifted to the lobby where the food offering is quite good. Hosted by Nor, the service at the lounge was Even during this challenging time, the hotel still offers a great buffet spread for breakfast, with strict compliance with COVID-19 protocol.

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