Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

4.0/5 113 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AIG0.5 km / 0.31 mi ALSTOM0.25 km / 0.16 mi CITIBANK1.5 km / 0.93 mi EXXONMOBIL1 km / 0.62 mi MITSUBISHI CORP1 km / 0.62 mi SCHLUMBERGER0.8 km / 0.5 mi STANDARD CHARTERED0.5 km / 0.31 mi TOTAL E AND P0.5 km / 0.31 mi
AIRBUS0.5 km / 0.31 mi BAKER HUGHES1.3 km / 0.81 mi ERICSSON18 km / 11.18 mi HALLIBURTON1.5 km / 0.93 mi SAP1.5 km / 0.93 mi SHELL BINJAI TOWER1 km / 0.62 mi TECHNIP1.5 km / 0.93 mi

Congress centre

KL CONVENTIONCENTRE1 km / 0.62 mi

Your meetings and events

BRAND NEW FUNCTION SPACES COMING SOON!Experience inspired events at Pullman KLCC where modern architecture and elegance seamlessly blend, benchmarking international design trends. The last phase of renovations is on going until 1 July 2019.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PULLMAN EIGHT 46 m2 4 m 108 36 30 60 60
PULLMAN ELEVEN 46 m2 4 m 40 18 20 24 40
PULLMAN NINE 47 m2 4 m 20 9 16 12 20
PULLMAN TEN 50 m2 4 m 40 15 20 18 30
PULLMAN SEVEN 56 m2 4 m 70 18 22 36 50
PULLMAN FOUR 72 m2 4 m 70 18 20 36 50
PULLMAN FIVE 87 m2 4 m 84 24 26 36 60
PULLMAN SIX 87 m2 4 m 84 24 26 36 40
PULLMAN THREE 137 m2 4 m 130 36 30 60 100
PULLMAN ONE 287 m2 6 m 350 63 52 200 180
PULLMAN TWO 287 m2 6 m 350 63 52 200 180
PULLMAN GRAND BALLROOM 574 m2 6 m 1000 96 76 432 480
PULLMAN BALLROOM 577 m2 4 m 600 0 0 360 300
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib in room
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Air conditioning with individual remote
    • Crib in room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 ALL Rating 11,414 reviews

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 113 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ling Business - 04/12/2019 Confirmed reviews ALL
« Very helpful and friendly »

Everyone was very nice and friendly. Food was good. Only thing went wrong was the cold water, impossible to take shower in such burning hot water, could only use the starting 10 seconds to wash.

Lyana Friends - 03/12/2019 Confirmed reviews ALL
« Big space and worth for your money »

The check in, the delivery of luggage and the whole experience is great. The space is big and comfortably accomodate 4 adults. The location is also great.

L. C. K. Couples - 03/12/2019 Confirmed reviews ALL
« Mr. »

Room is clean and no smoke odour. Maintenance service to the room air-con was prompt and carried to satisfaction.

Charlovie C. Friends - 03/12/2019 Confirmed reviews ALL

Upon booking, we have requested twin bed but was given a king sized bed instead. We were staying in Room 1201 and its smelled of cigarette smoke and AC was leaking badly. Were not able to sleep due to the dripping noise. Came down to the reception and informed one of the staff (Hazami or Hakimi). He has been helpful enough to arrange the necessary and to make sure we change our room. Good job! Breakfast spread menu was not inviting.

Pui S. L. Friends - 03/12/2019 Confirmed reviews ALL
« It was good »

The overall experience was good. It just that after our first night stay, I noticed someone has left some kind of personal belongings, like hair band or hand wrists, that do not belong to any of us, which is kind of weird... Other than that Is fine...

T. Friends - 03/12/2019 Confirmed reviews ALL
« Short KL trip »

Service very efficient, apartment is spacious and comfortable and clean. Only thing we noticed is the fire extinguisher has expired, and that caused a certain amount of anxiety for my friends during the stay.

Jeral S. Families - 03/12/2019 Confirmed reviews ALL
« Awesome »

We stayed 2 nights and loved our stay

Wendi Business - 02/12/2019 Confirmed reviews ALL
« Disappointing as I had high expectations initially. »

Hiccups happened one after another. Not impressed with the service standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Wendi L., Many thanks for sharing your thoughts on your stint at Pullman KLCC. We very much value guest feedback as they help us in identifying and enhancing any service inconsistencies that might occur at our hotel. In line with this, we would appreciate if you could furnish us with the details of the service hiccups that happened whilst you were here. We would very much like to improve on these shortcomings for your future stays. This would give us another opportunity to make up for the last stay. I look forward to hearing from you. Warm regards, Devi Chandrasegaran Guest Experience Supervisor

John D. Couples - 02/12/2019 Confirmed reviews ALL
« A great hotel with the best premier lounge »

A rewarding stay. the upgrade to a suite was much appreciated and the executive lounge was a quiet and relaxing space. The staff in the lounge were first rate - friendly, relaxed, professional and nothing was too much trouble. It was obvious that they reflected the training by the manager Mr Kamahl who led a great team. A very enjoyable experience.

Par R. Business - 02/12/2019 Confirmed reviews ALL
« Not at all as expected »

Despite having a non-smoking room it smelled slightly of cigarette there. One night it started to smell quite a lot from a neighbouring room. Not ok. Throughout the week the water temperature in the shower was quite cold and the last morning the water system was broken. Seems maintenance is not a priority at Pullman. The breakfast was ok, but I have had far better experiences on other hotels. With the price level expectations goes up and I expected more. Over all I was disappointed with the stay and I will not return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Par R., Thank you for taking the time to share your comments with us. Based on your review, your stay with us was far from being an ideal one. Firstly, I extend my sincere apology for the smell of smoke that emanated from the neighboring room. Your room was on a non-smoking floor and therefore there should not be any issue of smoke smell on that floor. As for the water issue, a water pipe burst on the street which we are located on on 21st November. The delay in fixing this burst pipe hampered our efforts in maintaining continuous water supply within the hotel. I am very sorry for the trouble faced during this period. Again, i must express my regret on the service short falls that plagued your stay. Despite this, I sincerely hope that you will reconsider and give Pullman KLCC another opportunity to make up for your last stay. Warm regards, Devi Chandrasegaran Guest Experience Supervisor

Suthan Business - 02/12/2019 Confirmed reviews ALL
« Superb. Keep it up »

Great stay with great staffs.

Salah A. A. Couples - 02/12/2019 Confirmed reviews ALL
« Dr »

It was very good, especially with staff ie concierge

Mohd A. B. A. Business - 01/12/2019 Confirmed reviews ALL
« Amazing experiance »

1 night stay here is an extraordinary experiance for me and my family during my workshop organised by the company. - a warms greeting during my check in by the reception. - bell boy was so helpful with all my belongings. - room services is good, they don't mind to change you to other room if yoi not satisfied with the room cleanliness and readiness. - the selection of food also varies for adults and children. - wifi connection is fast and good. Overall i'll recommend to my colleague and officemate to cameover for a stay and feel the experience.

Anonymous Business - 30/11/2019 Confirmed reviews ALL
« So so »

Just common, no special think made, even worst with no water supply on 21

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for taking the time to share your thoughts with us. I apologize for the water outage situation that occurred in the hotel on the 21st of November. A water pipe burst on Jalan Conlay (the street which we are located on) on the said date. The process of getting it fixed took longer than expected by the relevant authorities. Our efforts in managing the water situation with in the hotel was hampered due to the duration of the repair works that went on outside. I am extremely sorry for the inconvenience that was caused to you during this period. I sincerely hope that this singular incident does not affect your future stay with us. We welcome you back to Pullman KLCC soon. Morgane Borrel Guest Experience Manager

Jamie Couples - 30/11/2019 Confirmed reviews ALL
« Just satisfactory... »

When booking I requested city views, upon check in the front desk assured me the room given had "Nice city views" When shown to the room I looked out the window to only see a large unfinished construction building. I called reception to then be told they have no rooms with a view because of construction. I spoke to the baggage handler and asked if there was a room with a view, he came back and told me a room no, I called reception and said I want that room, the room had a really nice view. Luckily I asked him otherwise all.id be seeing is an ugly construction building. Breakfast was inconsistent, our orders were forgotten about a few times, sitting and waiting and had to order again. The room was clean, housekeeping was good but no turndown service. Food wasn't excellent, we had the all you can eat sushi and it was just ok. Would be good to have a happy hour at the pool. As rated as a 5 star hotel I would have expected better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Firstly, let me express my thanks for taking the time to share your thoughts with us. I am sorry that your expectations did not match your experience at our establishment. It was certainly the folly of the guest service assistant who served you upon your check-in to not inform you on the absence of the view in your first room. For this misinformation rendered, please accept my sincere apology. Though, the KLCC view is no longer available due to the meteoric rise of numerous corporate buildings around Pullman KLCC, 'nice city views' are still available albeit in small numbers. It can get quite busy at Sedap Restaurant for breakfast due to the large guest volume but this does not serve as an excuse to have your orders forgotten. I am very sorry to know that you had been subjected to waiting longer than necessary for your breakfast order.As for the turn down service, I was informed by the House Keeping team that it is available upon the request of the guest. I would like to extend my most sincere apology for the service shortfalls during your stint. I welcome you back to Pullman KLCC to give us the opportunity to make up for your less than perfect stay. Warm regards, Devi Chandrasegaran Guest Experience Supervisor

Derek P. Business - 30/11/2019 Confirmed reviews ALL
« No water and there isn't provision »

The experience of checking in was good until the front desk complete the credit card transaction and then tell me there will be no water. Very poor experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you very much for sharing your feedback with us. My most sincere apology for the situation that welcomed you to Pullman KLCC. A water pipe had burst on Conlay Street where we are located. The delay in fixing the burst water pipe had a domino affect on the water situation within the hotel. Our best efforts in ensuring the continuous supply of water was hampered due to this sequence of events. It is my hope that this incident will not impact your loyalty with us.Your continued support is very much appreciated and I welcome you back to enjoy the genuine hospitality of Pullman KLCC. Warm regards, Devi Chandrasegaran Guest Experience Manager

Hanif Business - 29/11/2019 Confirmed reviews ALL
« fantastic »

superb room. However may improve for the parking access for hotel guest.

Admin Business - 29/11/2019 Confirmed reviews ALL
« Opinion »

my opinion the hotel are comfortable, the room was clean, and the service are friendly

Dalilah Business - 28/11/2019 Confirmed reviews ALL
« Satisfied services »

clean room, fast service, taste food

Zainab Families - 28/11/2019 Confirmed reviews ALL

Very excellent

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