Pullman Kuala Lumpur City Centre - Hotel & Residences

Room is always clean and well supplied, especially the bottled water! Love the variety of tea. We feel very at ease and safe in Pullman KLCC. Front desk staff are very polite and helped us with a late check out request. Our trip to KL was wonderful partly because of the fantastic service. Will definitely stay at Pullman again next time.

The room is very clean The position hotel is nearby mall pavilion shopping mall Good Service

Staff very friendly and helpful. Room was great, except for small stuff , the writing was worn of the swithes. This meant i inadvertently swithed on the “Do not disturb sign” This meant my room was not service that first day. Overall , very good though.

Stayed for 1 nite in the 2 bedroom aprtment. Very spacious. Fully equip kitchen. Nice big living and dining area. Clean and comfortable bed. The only downside is that the room was next to the lift, so I could hear the lift sound going up and down at night. Breakfast was a good spread. Will visit again.

great location comfort stay

Small room, good breakfast, good location, my gold membership was not honored and I was asked to line up on a queue with 15 purple for check out

All the mattresses are sink down deeply in the middle, which should not be provided in this hotel at all.

Spent very little time in the hotel as was busy with work. However all encounters with staff was very friendly and service oriented, including the breakfast staff.

Being a 1st time guest here, i wasn't informed that there's 2 wings in the vicinity, hotel and apartment. I was given an apartment room but wasn't informed its location. I ended up at the hotel side and was mocked for going to the wrong side after calling the front desk. That really dampens the experience but other than that, the rooms were comfortable and cosy.

I was on company business trip and stayed 5 nights at this hotel. Reservation was made via travel agent (Trip.com) as it is more convenient and cheaper. Payment was done by personal credit card, but claimable. Generally, everything was good for the whole duration of stay. The only thing that I am very frustrated was that the hotel reluctant to issue hotel bill receipt as the booking was done through travel agent. My previous experience stayed at other hotels whereby reservations were also done via travel agent, they had no problem in issuing hotel bill invoice. I am not sure if this is the policy of the hotel, but this has resulted in my difficulty and possibility to pay hotel bill by my own money for significant amount (approx. RM2,180.00) whereby I supposedly entitled to claim from sponsoring company. This issue certainly will impact the future networking between hotel and my company (Petronas), as I am for sure will give necessary feedback to my company on the experience with the hotel. I still believe with a little bit flexibility from the hotel management to produce the said invoice, this issue can be solved amicably.

Please upgrade your telecomunication device in room

The 4th floor executive were helpful

Live in a sizeable 1 room apartment style room. Clean and well equipped room gave us a comfort and satisfied 4 nights relaxation. But, we felt quite cold in the dinning area and in the sleeping room due to too low air conditioner temperature being set. We don't expect that the air conditioner cannot be adjusted according to our needs. In fact, the air conditioner should be set with a temperature at 23 degree Celsius that will be more suitable for anybody. As a whole, we are satisfied to your hotel and we may choose again next time if the room charge can be kept in this level.

The service standards of this stay was below expectation and definitely not the Pullman service standards.

Efficient Staff , nice decor for Xmas & comfortable large bed. will definitely come again.