Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 13,355 reviews

ALLSAFE approved hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences
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+ 21 Services

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 kuala lumpur
malaysia

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE:  GREEN LINE PAVILLION

  • RAPID KL MONORAIL:  MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS:3.15013, 101.7145

Companies

  • AIG 0.5 km / 0.31 mi
  • AIRBUS 0.5 km / 0.31 mi
  • ALSTOM 0.25 km / 0.16 mi
  • BAKER HUGHES 1.3 km / 0.81 mi
  • CITIBANK 1.5 km / 0.93 mi
  • ERICSSON 18.0 km / 11.18 mi
  • EXXONMOBIL 1.0 km / 0.62 mi
  • HALLIBURTON 1.5 km / 0.93 mi
  • MITSUBISHI CORP 1.0 km / 0.62 mi
  • SAP 1.5 km / 0.93 mi
  • SCHLUMBERGER 0.8 km / 0.5 mi
  • SHELL BINJAI TOWER 1.0 km / 0.62 mi
  • STANDARD CHARTERED 0.5 km / 0.31 mi
  • TECHNIP 1.5 km / 0.93 mi
  • TOTAL E AND P 0.5 km / 0.31 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

BRAND NEW FUNCTION SPACES FOR YOUR EVENT!Experience inspired events at Pullman KLCC where modern architecture and elegance seamlessly blend, benchmarking international design trends.A compact boardroom for the big decisions. A classroom or theatre for presentations. A banquet set-up for elegant receptions. Pullman function rooms, flooded with natural light, come in an array of configurations, sizes, and capacities up to 800 guests.

Room descriptions and layouts

13 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,355 reviews

TripAdvisor Rating 4.5/5

300 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay, location

Customer review rating 4.0/5

Anonymous Families - 28/11/2021 Confirmed reviews ALL

Opposite have food truck. Very convenient.

Comfortable stay with minor exceptions

Customer review rating 4.0/5

Jowena Solo - 28/11/2021 Confirmed reviews ALL

Overall, the experience was great. The service team is professional and friendly and the room met expectations. Only downside was the bathtub was not clean enough to be used as there were debris/remnants coming out from either the shower head or the piping.

Good view and spacious room. Great location

Customer review rating 4.0/5

L. F. W. Couples - 28/11/2021 Confirmed reviews ALL

Some possible improvements are: Aircon is cold only at night. There might be noises from other rooms. But all things considered, we are very satisfied. Thank you.

Good stay

Customer review rating 4.0/5

Win Solo - 28/11/2021 Confirmed reviews ALL

Overall experience is great! Nice room and a lot of choices for breakfast. Just the air conditioner took a longer time to cold the room.

Well located. Room excellent.

Customer review rating 3.5/5

Anonymous Couples - 28/11/2021 Confirmed reviews ALL

We arrived at the reception to check-in around 3:45. The reception desk told us that the room was not ready. We were already tired, really surprised & disappointed. It was not us that went through the same. After making some noise, we were given a room quite immediately. Voila! Whatever the reason?

Good stay, first time in two years

Customer review rating 4.5/5

Anonymous Business - 28/11/2021 Confirmed reviews ALL

Although facilities were reduced, due to the ongoing Covid situation, the Pullman provided the expected service and I enjoyed my first stay there in two years.

Great to stay

Customer review rating 5.0/5

Jackson W. C. H. Solo - 27/11/2021 Confirmed reviews ALL

I really the hotel , services and the food so that the reason I like to stay. Don’t forget also one of your staff name Muhammad, he served me and explained me more detail. Give him a complimentary and I really like the breakfast

Well located, good stay, cozy roon

Customer review rating 4.5/5

Mohamad F. S. Families - 27/11/2021 Confirmed reviews ALL

Everything was fine except pool side cafe. Im buying pop corn and ABC Ais kacang, but the taste was so so bad. Im give rating 1/10 for that. Pop corn taste so bad like prepared by somebody who don't know how to cook. ABC ais kacang with no kacang and corn as mentioned in the menu card. No taste, looking so terrible. Please look up this matter.

Strategically located at the heart of Kuala Lumpur City

Customer review rating 5.0/5

Muhammad S. B. M. Families - 27/11/2021 Confirmed reviews ALL

Very overwhelming welcomed by the front desk staff, all the staff very friendly, the place was very neat and tidy, swimming pool very clean, food was marvelously delicious and lots of variety.

The staff are friendly

Customer review rating 4.0/5

Anonymous Families - 26/11/2021 Confirmed reviews ALL

It was amazing journey.

Well located

Customer review rating 4.5/5

Safiah Couples - 26/11/2021 Confirmed reviews ALL

Overall it was good but i just had a problem with the toilet because i think it has problem with the water heater because I can’t balance the temperature sometimes it became so hot.

location is good but the disappointing experience

Customer review rating 1.0/5

L. H. B. Families - 25/11/2021 Confirmed reviews ALL

Check in experience at the so Called Priority Lane was absolutely disappointing. Staff and Security Guard do not understand the Privilege of Priority Lane. Room provided was not as comfortable as my previous stay. Complimentary Pastry was served without properly covered, appreciate the good intention but unfortunately hygiene is extremely important especially at such Pandemic period. The swimming attire in the pool was no control at all, even my grand children refused to swim. Shared my experience with Kelvin at the counter when I checked out. Impressed very much with this courteous ,responsive apologetic altitude. At least he compensated all the unpleasant feelings at last at Accor Plus Hotel

Dear Hoei B. L., Thank you for taking the time to complete our On-line Guest Satisfaction Survey and for providing us with your valuable feedback relating to your stay with us here in Pullman KLCC. First and foremost, I would like to apologies on behalf of the team upon learning of the shortfalls that you have experienced during your stay. We will look into improvement efforts for our service and it is disappointing to note on the failure of the designated priority desk for members to serve it actual purpose during those period. I am truly sorry for the poor management of the queue and slow service from the team. We will try our best to work better on increasing the speed of check-in and check-out as well better management of the queue as we do not wish to allow this incident to reoccur in the future. Also noted is your disappointment with the level of cleanliness as complimentary pastry was served without properly covered. Thank you for highlighting this to us as we agree that hygiene is indeed an important aspect especially for a Pullman Hotel as we are always keen to provide not only great service but also best quality of facilities as well. Rest assured as I have shared your feedback with the Executive Chef and Director of Food & Beverage for their review and action. Whilst I truly regret on the issues highlighted above, I am indeed pleased to hear Kelvin have been responsive and courteous as this is exactly the image that we would like to project to our valued guests. I will definitely share your great feedback with him as well as the management and I am sure other team members will also be very delighted to hear of such great compliments from you. There are definitely rooms for improvement and I would like to thank you once again for taking the time to point us to these directions. It is only through valuable input like yours that we are able to continue monitoring and improving the high standards that we strive to achieve. We certainly look forward to your return at Pullman KLCC soon. Sincerely, Karen Sophia Guest Experience Manager

Average 5-star hotel experience

TripAdvisor rating 3.0/5

wtchuah81 27/10/2021 TripAdvisor review

Had a short staycation with my family of 4 and we booked the 2-room apartment. Check-In: Check-in service is good but I feel they should have reserved the Club Accor lane for Accor members. Rooms: Rooms are somewhat dated but clean & comfortable overall. There was a faint smell of cigarette smoke in the room but we did not report it. Facilities Hotel facilities are good and well maintained. Service: Staff service is very good, attentive & accommodating. Kudo's the to the Pullman KL team. Breakfast: Reasonable spread of mostly local Malaysian food. However, the Indian food was not up to par. E.g. the dhall still had beans which are not softly cooked. Overall I feel the quality can still be improved. Check-out: Seamless and quick. Conclusion: I think overall we had an average experience.

Staycation with family

TripAdvisor rating 2.0/5

dennisnga 29/09/2021 TripAdvisor review

Phone in my room was not working. We couldn’t call housekeeping, room service or any of the hotel services. Accor priority lane was serving the general public. In spite of the personnel who checked us in informing me that she has extended our checkout time to 1pm, my access card was invalidated when I got back to the hotel around 12:15pm

Strategic residence near Klcc suit for family

TripAdvisor rating 4.0/5

aha1976 22/09/2021 TripAdvisor review

My family live the location and the friendly service, clean interior and professional staff , nice gym and kids club with family swimming pool. The breakfast at sedap restaurant is awesome delicious and comfortable seating area.

Arrangment poor

TripAdvisor rating 2.0/5

Go28950036409 Business - 15/04/2021 TripAdvisor review

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

TripAdvisor rating 5.0/5

hlc1982 14/04/2021 TripAdvisor review

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

My Weekend Staycation

TripAdvisor rating 5.0/5

Ahmad S 07/04/2021 TripAdvisor review

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Kids had Fun!

TripAdvisor rating 5.0/5

noorsyamilia 06/04/2021 TripAdvisor review

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

Excellent Service, Not very good experience with the room cleanliness

TripAdvisor rating 3.0/5

jackkjlim 23/03/2021 TripAdvisor review

I have no problem with the front desk service, in fact, they are excellent. Stayed 4D3N, and spend most of the time in the hotel room, relax and watch TV. Realize there's some strange smell with the bed sheet and comforter, requested to change on the second day. We only utilized 1 time of housekeeping, as we did not leave the hotel room after that. Not very satisfy with it, as the glasses was not washed, and tea spoon still with stains. My sinus kicked in on the second day... I wonder would it be the room has not been utilize for a while, and hence become dusty. After I left the hotel, my sinus recovered in half a day; and wife realize her back has plenty of "red dot", and become itchy.

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