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Mercure Singapore Bugis 4 stars

TripAdvisor rating 4.0/5 1,513 reviews

ALLSAFE approved hotel

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Mercure Singapore Bugis
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+ 23 Services

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Meeting rooms with natural daylight, free WIFI and 24-hour room service

  • 5 min to Bugis MRT, within close proximity to SUNTEC and MBS by train, 15min walk to Orchard

  • 24-hour gym access, a Sky Deck and infinity lap pool

Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 singapore
singapore

Tel: +6565216088

Fax: (+65)68228901

Check-in from 14h00

Check out up to 12h00

  • Bus Stop - Aft Waterloo St :  SBS Bus or SMRT Aft Waterloo St

  • Bus Stop - Bef Waterloo St :  SBS Bus Bef Waterloo St

  • Downtown MRT Blue Line :  DT14 BUGIS STATION

  • East West MRT Green Line :  EW12 BUGIS STATION

  • By plane

    CHANGI AIRPORT At 18km / 11.18 miles

  • By train

    BUGIS JUNCTION At 0.5km / 0.31 miles

GPS :1.299523, 103.853104

Companies

  • BAXTER 0.7 km / 0.43 mi
  • BOEHRINGER 1.4 km / 0.87 mi
  • CHEVRON 1.5 km / 0.93 mi
  • DELL 1.1 km / 0.68 mi
  • ESSEC 0.3 km / 0.19 mi
  • GSK 0.75 km / 0.47 mi
  • HYUNDAI ENG'G 1.1 km / 0.68 mi
  • INTERNATIONAL SOS 0.55 km / 0.34 mi
  • KEPPEL GROUP 0.5 km / 0.31 mi
  • MITSUBISHI 1.6 km / 0.99 mi
  • ORACLE 1.2 km / 0.75 mi
  • SINOCHEM 1.1 km / 0.68 mi
  • SMU 0.45 km / 0.28 mi
  • TOTAL OIL 0.55 km / 0.34 mi
  • TOURISM INDONESIA 0.7 km / 0.43 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 395 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 28 connecting rooms
    • 395 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • Indonesian
    • Korean
    • Chinese Mandarin
    • English
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Laundry / Valet Services Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Onsite Parking
    • On site
    • 52 parking spaces
    • Public
    • Parking opened 24/7
Well-being
  • Pool
    • Outside
    • On site
  • Gym
    • On site

Your meetings and events

Located in the heart of the city and at the convergence of Central Business Districts, Mercure Singapore Bugis is a coveted address for any events that is ideal for small and medium events.Featuring terrace access, the latest AV equipments and plenty of natural daylight, the Bugis Central and Marshall Junction is perfect for those looking for an intimate venue.Spectacular outdoor cocktail parties and private events can also be hosted at the atmospheric Straits Poolside and our rooftop Sky Deck.

Room descriptions and layouts

5 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Scenic & Atmospheric venues at Mercure Singapore Bugis

  • Screen

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Architects and designers had fun when creating the unique rooms and lofts at Mercure Singapore Bugis. Sleep soundly in our airy lofts or cozy signature rooms, surrounded by colourful references to the country's heritage.

Our guest reviews for
Mercure Singapore Bugis

100% genuine reviews from our guests

Find out more

TripAdvisor Rating 4.0/5

1,513 reviews

An excilent Hotel in a great location

TripAdvisor rating 5.0/5

danniwp 12/03/2020 TripAdvisor review

This is a great hotel in a fantastic location. The staff are friendly and very helpful and also gave us a nice greeting with a small gift (this was for part of our honeymoon) which made us feel even more welcomed. The location is great with plenty of good shopping areas in walking distance and within a short cheap taxi ride to almost every tourist attraction. The resturant had a good selection of traditional foods and western foods so there is options for everyone, then down stairs there is a well stocked bar with many drink choices. While staying there is the infinity pool and roof top deck to lounge around in and relax. The room we had was well laid out and was very functional with a comfortable bed.

A dissapointed stay

TripAdvisor rating 3.0/5

RinaBuderim 05/03/2020 TripAdvisor review

When we arrived in our room it felt like a sauna as the air con was not turned on, the very small fridge was not working and had to be replaced the next day. The room is very awkward to move around, there is no wardrobe and hardly no room to store 2 cases., the sink is in the room, not in the bathroom. The restaurant served it's Nasi Goreng with 2 small sticks of chicken without satay sauce, their excuse was that they are changing the menu. How can this happen ? The assistant Manager came to talk to us and offered us a taxi to the airport which we gladly accepted. As an ALL member for many years I was very disappointed with the service.

Bad experience at Mercure Bugis

TripAdvisor rating 2.0/5

chri501 Business - 16/02/2020 TripAdvisor review

Stayed at Mercure Bugis Singapore for a week through 02 Feb to 08 Feb 2020 and was overall disappointed and terrified. Here's why: A) The HOUSEKEEPING services standard is dangerously very poor! Please bear in mind that it was in the midst of Corona Virus season (well, it is not OKAY to do so even when there's no virus outbreaks). I witnessed the cleaning process twice during my stay. They only rinse the mugs and glasses in the room using the water by the sink and scrub the residue by hand. NO SOAP. NO SPONGE. NOTHING!!! Just running water and their hands. Then they dry the mugs with the same towel they use to wipe the shower handles in the bathroom. Bathroom & toilet floors/walls were not cleaned at all. They only wipe the shower handles and change the floor mat/towels. They do refill the amenities although sometime they forget the tissues. Tables and countertops were not wiped at all. We stayed at a "loft" style room, the staircase, windows, and upstairs bedroom floors were not swept/mopped at all. The floor on the living room (main floor) were only swiped to the area they can reach - there's a sofa bed they could sweep, or even under the table. They do not even move the work chair or to reach the floor underneath the table. It's dusty everywhere! There was no vacuum or mop. I always requested the sheet to be changed daily (again, because of the outbreak) and instead twice I found blood stain/marks or whatever residue on the changed sheet and requested them to change again. I lost my earplugs and my toothbrush covers when staying there. Perhaps they mistook it as trash and threw it away. :( B) The SERVICES OVERALL in hotel: We were overcharged for the room and got the notification that we have a remaining credit of SGD40+ that we can use (as we prepaid the payment during check-in). I added another person for breakfast on my last day of stay (about to check out on that day) and asked them to bill it to my room to pay during checkout or to deduct it from the extra credit I have, with no effort on communicating from the F&B team to the room team, they insisted there we do not have credit at all and needs to settle it immediately, making us going back to our room to get our money and come down to the restaurant again. This was at 11am when our checkout is at 12noon. This is one horrible stay and service at Mercure and I didn't expect Accor Group to have such standards in service.

Insects in room

TripAdvisor rating 1.0/5

899wanyeec 22/01/2020 TripAdvisor review

FIrst checked-in to room but found a lot of insects in the bathroom. Request to change the room with Front office but second room have the same issues again. The whole check-in process took us an hour and was given another room type at last. Front office staffs was not well train and service should be improved.

Well located

TripAdvisor rating 5.0/5

indrawans2017 Couples - 20/01/2020 TripAdvisor review

Well located in the bugis shooping area. A lot of food incl durian. Cheap store. Nice small room enough for 2. Very quite and comfortable. And the pool very nice. Also have coin laundry and fending machine

Good time with mercure

TripAdvisor rating 5.0/5

Lina S Family - 19/01/2020 TripAdvisor review

Great room design, excellent service and facility. I enjoy to stay there when my travelling time with family. Thank you Mercure, be more creative and giving excellent services day to day with pleasure.

Bad Service

TripAdvisor rating 2.0/5

Juana J Friends getaway - 18/01/2020 TripAdvisor review

The staffs are unfriendly only Mrs Aida who work at restauran who care & helpful. The swimming pool Verry nice. And the breakfast buffet there is no variatives. The hotel location near Bugis+ and Bugis junction only walk about 10 minutes from hotel lobby. And no special treatment for Accor member here.

An upgrade that wasn't!

TripAdvisor rating 3.0/5

Rich5050 Couples - 14/01/2020 TripAdvisor review

The hotel itself is nice - good furnishings and clean. Desk and room staff were helpful and friendly. The offer of an upgrade to a loft room did NOT feel like an upgrade. We didn't mind the stairs to the bed, but having the toilet and bathroom in the middle of the cramped downstairs couch and table area was awkward and unpleasant. Then, being declined a lemonade, lime cordial and splash of bitters as the free welcome drink (as we are Accor members) because it was deemed a mocktail (although it doesn't appear in the mocktail menu and is clearly a lot less in value than the glass of wine my wife received!) So, sadly not a great review this time. As above though, the other staff were great, and the pool and roof garden areas are lovely.

Clean and modern but small rooms

TripAdvisor rating 4.0/5

Maps21960181041 Couples - 10/01/2020 TripAdvisor review

The hotel is in a great location with plenty of places to eat nearby and lots of shopping very close by. The MRT is not too far away. It’s just a few blocks away. The pool on the 7th floor is really nice and it was a great place to cool off. The gym is way too small. Rooms are also a bit too small and the bathrooms and shower set up is a bit strange.

Hotel with excellent location for vegetarian meals and shopping

TripAdvisor rating 5.0/5

Explorer07911050999 Couples - 31/12/2019 TripAdvisor review

Excellent location and very close to Bugis Junction shopping centres. Easy walking distance and handy to vegetarian restaurants at Fortune Centre and hawker food stalls. Friendly staff, nice clean room and comfortable beds but shower box may be a bit tight for a large person. Short Walking distance to Bencoolen MRT station and travel two MRT stations to conveniently reach China Town shopping centres.

Recomended Hotel

TripAdvisor rating 5.0/5

Claudius0702 Family - 25/12/2019 TripAdvisor review

We have already many times stay at this Hotel as member of Accor Club, when we at Bugis Area. Very comfortble hotel, good location, many places can explore such as Church, Temple, Market, Chinese Food Street, also MRT Station. We would like to stay again when we explore Bugis Area next time..... Recomended to try this hotel. 👍🏻👍🏻👍🏻

A short stop in Singapore

TripAdvisor rating 3.0/5

Peter M Friends getaway - 23/12/2019 TripAdvisor review

We were actually booked for 5 nights but checked out after 3. This hotel was a disappointment, the staff were great and happy to assist but the air-conditioning or ventilation was SO COLD it was unbearable.We were doomed from the start with a broken door lock that took several hours to repair on the first night. Food in the restaurant was cold by the time it got to the table and our room could not be heated other guests did not have the same problem their room was fine but they dressed in winter woolies to go breakfast. I hope it was an issue that can be rectified. A real let down from a chain I am loyal to. Just my thoughts, Peter

Not worth to stay

TripAdvisor rating 3.0/5

Garylimjl Business - 17/12/2019 TripAdvisor review

No replacement of shower and shampoo while cleaning the room, no hair dryer provided, stayed in many hotels around the world but this hotel is the worst experienced. I've stayed in Ibis Singapore once and is even better than Mercure.

Perfect

TripAdvisor rating 5.0/5

sk_kamila Friends getaway - 01/12/2019 TripAdvisor review

Great Hotel in fantastic localisation. Rooms quite smal but it is Singapore :) Wonderful infinity swimming-pool with spectacular view. Breakfast very tasty with lot od choices. Staff was very friendly and helpful.

Breakfast Great but rooms poor at best

TripAdvisor rating 2.0/5

tonyeades1 Couples - 28/11/2019 TripAdvisor review

Expected more from an Accor hotel. Gold member and offered upgrade to a loft room but have knee injury so could not take as two storey, sitting / shower / toilet downstairs (with no lower balustrading so very dangerous) and bed upstairs with no room to move. So small one side of bed pushed up against wall so 2nd person has to climb over 1st person to get out and if during night, then navigate unsafe stairs to go to toilet. Standard room not much better. Looks like a good size room that they just dropped a glass screen box into which is your toilet and shower. This means when you use the toilet during the night or early morning and put the light on, the whole room lights up. Great for your partner who is still trying to sleep. Not what I would rate as a good hotel to stay in, let alone be up to the standards expected of a Mercure. Luckily only transiting and stayed one night.

Good location, Good staf - idid not like the loft room

TripAdvisor rating 4.0/5

Ron A Business - 20/11/2019 TripAdvisor review

I can definitely recommend the hotel for its good staff management and excellent location. All the request were met with a very nice attitude. My only issue of this hotel is the loft rooms that are not comfortable at all to my findings.

Mecure Singapore bugis

TripAdvisor rating 3.0/5

sueandrobert2019 Couples - 19/11/2019 TripAdvisor review

We would have liked to dine at the song garden restaurant at the hotel but we were unpleasantly surprised to see shark fin dishes on the menu. Can’t believe that a civilised country would participate in this cruel and unsustainable trade!

Recent Hotel in the middle of major attractions

TripAdvisor rating 4.0/5

IkeSun Business - 11/11/2019 TripAdvisor review

it is a clean hotel near a mall and in a middle of major attractions like the Marina Bay or Orchard street. It offers a good breakfast but go early otherwise you may have to seat with other people. I assume due to school break in the region. If you need a cab ,expect to pay an extra charge of $3.5 Singapore dollar which is unpleasant surprise that the various door men do not advise you not the front desk. But overall the location of the hotel fine .

Wonderful destination and outstanding hospitality.

TripAdvisor rating 5.0/5

grahamrosinamills Family - 09/11/2019 TripAdvisor review

Great hotel, super friendly and helpful staff. Special mention to Redzuan Mohamed, for making the extra effort to put us on the right track for our shopping needs and sporting venues. Breakfasts were a delight, and so important to start your busy day right.

good hotel

TripAdvisor rating 5.0/5

Claudeopen Business - 04/11/2019 TripAdvisor review

its a great place well located in singapore. the staff is great and the service excellent , a good place for a business trip or a singaporean adventure the rooms are great and clean with a good work desk

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