Hotel - Mercure Singapore Bugis
Mercure Hotel Mercure Hotel

Mercure Singapore Bugis

4.0/5 1,495 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 24:00
    • Opening hours : Week-end 0:00 - 24:00
  • Snack & beverage machine

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Companies and event centres nearby

Company

BAXTER0.7 km / 0.43 mi CHEVRON1.5 km / 0.93 mi ESSEC0.3 km / 0.19 mi HYUNDAI ENG'G1.1 km / 0.68 mi KEPPEL GROUP0.5 km / 0.31 mi ORACLE1.2 km / 0.75 mi SMU0.45 km / 0.28 mi TOURISM INDONESIA0.7 km / 0.43 mi
BOEHRINGER1.4 km / 0.87 mi DELL1.1 km / 0.68 mi GSK0.75 km / 0.47 mi INTERNATIONAL SOS0.55 km / 0.34 mi MITSUBISHI1.6 km / 0.99 mi SINOCHEM1.1 km / 0.68 mi TOTAL OIL0.55 km / 0.34 mi

Exhibition and convention centre

MARINA BAY SANDS2.7 km / 1.68 mi SUNTEC1.1 km / 0.68 mi

Your meetings and events

Located in the heart of the city and at the convergence of Central Business Districts, Mercure Singapore Bugis is a coveted address for any events that is ideal for small and medium events.Featuring terrace access, the latest AV equipments and plenty of natural daylight, the Bugis Central and Marshall Junction is perfect for those looking for an intimate venue.Spectacular outdoor cocktail parties and private events can also be hosted at the atmospheric Straits Poolside and our rooftop Sky Deck.

Mercure Singapore Bugis Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
STRAITS POOLSIDE 0 m2 0 m 0 0 80 0 0
BUGIS CENTRAL 36 m2 3 m 36 20 18 18 30
MARSHALL JUNCTION 75 m2 2 m 40 18 14 18 20
SKY DECK 130 m2 0 m 0 0 0 0 0
QUEEN BALLROOM 215 m2 3 m 120 39 38 80 120
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Scenic & Atmospheric venues at Mercure Singapore Bugis
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Architects and designers had fun when creating the unique rooms and lofts at Mercure Singapore Bugis. Sleep soundly in our airy lofts or cozy signature rooms, surrounded by colourful references to the country's heritage.

  • 395 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Separate walk-in rain shower cubicle.
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.1/5 ALL Rating 13,293 reviews

Our guest reviews for
Mercure Singapore Bugis

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,495 reviews
Rachel A. Couples - 20/02/2020 Confirmed reviews ALL
« Well located »

Great location. Close to the mrt and most every area you’d want to visit is walkable or easily accessible by mrt or bus. Close to hawker stands that have good food Only major complaint is that the walls are paper thin. You can hear everything that is happening next door and I had pretty terrible sleep due to neighbors. I needed noise cancelling headphones to get sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel T., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please also rest assured that I have personally highlighted your comments pertaining the room's sound insulation for further improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Jimmy Lee Asst. Front Office Manager

K Business - 20/02/2020 Confirmed reviews ALL
« Upgraded Room »

Receptionist gave me a room earlier than Check-in time and gave me a free upgrade. That was very nice. I appreciated. But room layout was no good for me. That was maisonette room type. And I needed to go up and down every time I wanted to lay down. It was very troublesome for me even room was spacious. Other than that everything was great for me. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noboru K., Thank you for taking time reviewing your recent stay experience with us. We are pleased to learn that our hospitality has left you with a great impression. We really do appreciate your comments and I will be sharing these with the team. At the same time, I am glad to share with you that the hotel offers several types of room categories, we would highly recommend guest who stays with us over a longer duration to choose the superior category instead as the rooms are bigger as well as the closet space and with a different bathroom design. Thank you again and hope to see you one day soon. Regards, Jimmy Lee Asst. Front Office Manager

Anonymous Business - 20/02/2020 Confirmed reviews ALL
« not good for the price »

The room is small without the bathtub,the receptionists are not generous,and the price is so high. Not comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzuki Y., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the same time, I am glad to share with you that the hotel offers several types of room categories, we would highly recommend guest who stays with us over a longer duration to choose the superior category instead as the rooms are bigger as well as the closet space and with a different bathroom design. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Daniel P. Couples - 19/02/2020 Confirmed reviews ALL
« Hotel nyaman dan lokasi strategis dekat kemana mana »

Really enjoy it when it comes to transportation conversation, it really near almost every type, like bus stop infront of hotel and many mrt station optional. rooms is very clean and have a great view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel P., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. Thank you again and hope to see you one day soon. Regards, Jimmy Lee Asst. Front Office Manager

K. Business - 19/02/2020 Confirmed reviews ALL
« Good location »

Located close to my meeting place. Hawkers food availability close to hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeeva K., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. Thank you again and hope to see you one day soon. Regards, Jimmy Lee Asst. Front Office Manager

Peter Business - 19/02/2020 Confirmed reviews ALL
« Short Stay »

all good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter D., Thank you for your wonderful review. We appreciate guests sharing their positive views of their stay with us. We hope to welcome you back in the future. Thank you again. Regards, Jimmy Lee Asst. Front Office Manager

Anonymous Families - 18/02/2020 Confirmed reviews ALL

Room was quite small but understandable size for location like Singapore. Unfortunatelly bad was very soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivo P., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! Your feedback on your overall stay experience is duly noted. I am glad to share with you that the hotel offers several types of room categories, we would highly recommend guest who stays with us over a longer duration to choose the superior category instead as the rooms are bigger as well as the closet space and with a different bathroom design. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Yvonne Couples - 18/02/2020 Confirmed reviews ALL
« Good stay »

The hotel is well suituated in the shopping area with all lot of restaurants around. The room is clean and cozy. Only a little disappointed with the gym, is a bit too small. Overall stay is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne Mun Yip C., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. Please also rest assured that I have personally highlighted your comments pertaining the size of the gym for future improvements. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Regards, Jimmy Lee Asst. Front Office Manager

E.p. Couples - 18/02/2020 Confirmed reviews ALL
« Short Stopover in Singapore »

Great hotel to stay for a "Short Stopover in Singapore". Great location with shops and also the famous Bugis Markets around the corner. Staff were very friendly and happy to assist. We were given a great room. Breakfast buffet has a great variety including Western and Eastern. Lounge is very cosy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth Maree P., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. At Mercure Singapore Bugis, we believe our people are our most important assets and encouraging words like yours will make us go further. Once again, thank you very much for your kind words and I hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager

Fiona Families - 18/02/2020 Confirmed reviews ALL
« Great location »

We arrived late at night, check in was no problem and room service was available for meals. The room was very small, with the area for luggage being somewhat insufficient, and we needed to sit on the bed to eat our meal, as there was nowhere to fit the tray. The staff were all helpful and able to answer our questions well.k

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona B., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. At the same time, I am glad to share with you that the hotel offers several types of room categories, we would highly recommend guest who stays with us over a longer duration to choose the superior category instead as the rooms are bigger as well as the closet space and with a different bathroom design. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Paul Business - 17/02/2020 Confirmed reviews ALL
« Good Location »

Stayed here for business as a solo traveller. Stayed in a loft room which was small but comfortable. However be aware that the bed is on the floor on the loft so if you are elderly, have knee or hip issues or go to the toilet during the night I do not recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul L P., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. At the same time, I am glad to share with you that the hotel offers several types of room categories, we would highly recommend guest who stays with us over a longer duration to choose the superior category instead as the rooms are bigger as well as the closet space and with a different bathroom design. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Lvaldes Couples - 17/02/2020 Confirmed reviews ALL
« Excellent service and great location! »

The service at the hotel is excellent, starting from all the guys at the entrance receiving the luggage and assisting the guest to the welcoming of the staff at the reception desk and the entrance of the restaurant and the staff cleaning the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon V., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. What a lovely note from you to Jenah, as well as our other team members on their excellent job done. I always believe what differentiate a hotel from another is through its people and feedback like yours has definitely reaffirmed me on this. Once again, thank you very much for your kind words and I hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager

C. Couples - 17/02/2020 Confirmed reviews ALL
« So so »

Ripped towel. Shower and toilet can’t be locked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suet Yan C., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! Your feedback on your overall stay experience is duly noted. I am glad to share with you that the hotel offers several types of room categories, we would highly recommend guest who stays with us over a longer duration to choose the superior category instead as the rooms are bigger as well as the closet space and with a different bathroom design. Once again, thank you for sharing and we hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager

Kay Business - 17/02/2020 Confirmed reviews ALL
« Excellent stay in central Singapore »

I enjoyed my room, compact but everything I needed was there, including slippers! Breakfast was very nice, good espresso. Good service in the lobby bar. Although I did not use it, looked like a beautiful pool. Attentive and polite staff, also friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay R., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. At Mercure Singapore Bugis, we believe our people are our most important assets and encouraging words like yours will make us go further. Once again, thank you very much for your kind words and I hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager

J. Couples - 16/02/2020 Confirmed reviews ALL
« good location »

good stay, room a bit small though but clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. Jony, Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. At the same time, I am glad to share with you that the hotel offers several types of room categories, we would highly recommend guest who stays with us over a longer duration to choose the superior category instead as the rooms are bigger as well as the closet space and with a different bathroom design. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Meg Couples - 16/02/2020 Confirmed reviews ALL
« Well located. Helpful staff »

Convenient location. Nice pool & roof terrace. Didn’t eat in hotel but had drinks in pleasant lobby Staff very friendly & helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary G., Thank you for taking time reviewing your recent stay experience with us. We are pleased to learn that our hospitality has left you with a great impression. We really do appreciate your comments and I will be sharing these with the team. We use comments like yours to motivate and encourage them to continue to exceed guests’ expectations. Thank you again and hope to see you one day soon. Regards, Jimmy Lee Asst. Front Office Manager

Jab Solo - 16/02/2020 Confirmed reviews ALL
« well located and good stay »

Location is very convenient and the staff i encountered was helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jabriel T., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, the facilities, as well as the services from our associates from the moment you checked in until your departure. Thank you again and hope to see you one day soon. Regards, Jimmy Lee Asst. Front Office Manager

Business - 16/02/2020 TripAdvisor review
« Bad experience at Mercure Bugis »

Stayed at Mercure Bugis Singapore for a week through 02 Feb to 08 Feb 2020 and was overall disappointed and terrified. Here's why: A) The HOUSEKEEPING services standard is dangerously very poor! Please bear in mind that it was in the midst of Corona Virus season (well, it is not OKAY to do so even when there's no virus outbreaks). I witnessed the cleaning process twice during my stay. They only rinse the mugs and glasses in the room using the water by the sink and scrub the residue by hand. NO SOAP. NO SPONGE. NOTHING!!! Just running water and their hands. Then they dry the mugs with the same towel they use to wipe the shower handles in the bathroom. Bathroom & toilet floors/walls were not cleaned at all. They only wipe the shower handles and change the floor mat/towels. They do refill the amenities although sometime they forget the tissues. Tables and countertops were not wiped at all. We stayed at a "loft" style room, the staircase, windows, and upstairs bedroom floors were not swept/mopped at all. The floor on the living room (main floor) were only swiped to the area they can reach - there's a sofa bed they could sweep, or even under the table. They do not even move the work chair or to reach the floor underneath the table. It's dusty everywhere! There was no vacuum or mop. I always requested the sheet to be changed daily (again, because of the outbreak) and instead twice I found blood stain/marks or whatever residue on the changed sheet and requested them to change again. I lost my earplugs and my toothbrush covers when staying there. Perhaps they mistook it as trash and threw it away. :( B) The SERVICES OVERALL in hotel: We were overcharged for the room and got the notification that we have a remaining credit of SGD40+ that we can use (as we prepaid the payment during check-in). I added another person for breakfast on my last day of stay (about to check out on that day) and asked them to bill it to my room to pay during checkout or to deduct it from the extra credit I have, with no effort on communicating from the F&B team to the room team, they insisted there we do not have credit at all and needs to settle it immediately, making us going back to our room to get our money and come down to the restaurant again. This was at 11am when our checkout is at 12noon. This is one horrible stay and service at Mercure and I didn't expect Accor Group to have such standards in service.

Zaw H. Families - 14/02/2020 Confirmed reviews ALL
« Location »

Very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zaw Moe H., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. Thank you again and hope to see you one day soon. Regards, Jimmy Lee Asst. Front Office Manager

Anonymous Solo - 14/02/2020 Confirmed reviews ALL
« Well located »

Good experience for my first visit since it was well located.. good experience overall!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alwyn Albert D., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. Thank you again and hope to see you one day soon. Regards, Jimmy Lee Asst. Front Office Manager

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