Mercure Singapore Bugis 4 stars

Took the stayay package and got free upgrade to loft room which is great, love the service and is conveniently located at the heart of bugis. Very accessible.

The check-in and check-out was efficient. Couldn't turn on the light by the table. Blood stain on bedsheet. And kinda weird that I need to pay extra to open the sofa bed when it's in the room...

Had a pleasant stay in the loft room. Good view, comfy bed and a variety of minibar items. The sofa bed however was dusty when we tried to pull it out as a makeshift bed. It seemed that it hasn’t been cleaned for a while. Had to be careful with the rough table edges when climbing up.

Firstly, the deal offered to us was great. With free upgrade to the loft room which was very clean and spacious. Secondly, very friendly hotel staffs who always put a smile on their faces. Restaurant service staffs were also very helpful, polite and friendly, your service can be better than some posh restaurants.

The room is rather special with the 2 floors loft, honestly not our preference. But for young people I guess it would be fun. The service was average, can be better especially that we have to ask each time what's the food at the lounge. In the morning, we were the only ones having breakfast but even then the quality was not up to standard. The shower and toilet in the room was a bit dirty throughout our stay. I We know that times are not easy due to COVID-19, but we should step up and maintain the standard.

We had a very nice stay. Room was clean, nicely furnished and made for a great weekend staycation. The breakfast and lunch provided were excellent. One small complaint would be the lack of a coffee machine in the room even though we were given coffee capsules.

The early check-in and late check-out promotion is really fantastic. Was amazed the proximity and accessibility of mercure bugis to malls and food places. The room was great. Amenities and facilities are in good condition. Wifi available in room as well. Would highly recommend anybody else to stay here.

Hotel was in a centralised location and the package signed up was really good for value. Receptionist is warm but house keeping was quite hard to reach. Restaurant staffs were friendly and attentive. However, the air quality definitely need to improve. I had sensitive nose and the aircon triggered sneezes during my stay.

It was really wonderful for the price of the staycation package!

Everything’s good. Happy to be staying with Mercure Singapore Bugis. We are a singaporean couple and we hope to support more local hotels/fnb during this period of time.

Nice place to stay.

Enjoyed the amenities and excellent ambience! Complimentary cake was given for my husband's birthday.

We booked the loft. The wall partition between loft room was not sound proof. We could hear someone banged against the wall intentionally to let us know they are next door. It made us anxious as we did not except this. No one takes guest temperature at hotel entrance as I thought this is mandatory or precautionary measurement is a must. Front office staff are efficient and polite. Bar supervisor is good too. Friendly staff. We are coming back tomorrow again, pls assign a better room.

On my second day at Mecure, I received a notification to make payment via message over the phone so after breakfast, I went down to make payment and put a deposit of $100 for future room service but during lunch time, I received a letter on my table demanding payment of the same amount again. Seems like there was no communication to intercept the letter once payment was made. Second incident was for breakfast. I stayed in the executive loft meaning I could have breakfast in the executive lounge but despite tapping my card at the executive lounge, my card was rejected and I was denied access. It was both embarrassing as I stood there with no hands tapping the card over and over and banging on the door with my shoulder.

Comfortable hotel in a great location with friendly and helpful staff