Mercure Singapore Bugis 4 stars

Customer review rating 4.1/5 13,463 reviews

Mercure Singapore Bugis
See on a map
+ 23 Services

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Meeting rooms with natural daylight, free WIFI and 24-hour room service

  • 5 min to Bugis MRT, within close proximity to SUNTEC and MBS by train, 15min walk to Orchard

  • 24-hour gym access, a Sky Deck and infinity lap pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Jacuzzi
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Mercure Singapore Bugis

122 Middle Road
188973
singapore
singapore

Tel: +6565216088

Fax: (+65)68228901

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bus Stop - Aft Waterloo St :  SBS Bus or SMRT Aft Waterloo St

  • Bus Stop - Bef Waterloo St :  SBS Bus Bef Waterloo St

  • Downtown MRT Blue Line :  DT14 BUGIS STATION

  • East West MRT Green Line :  EW12 BUGIS STATION

  • By plane

    CHANGI AIRPORT At 18km / 11.18 miles

  • By train

    BUGIS JUNCTION At 0.5km / 0.31 miles

GPS :1.299523, 103.853104

Companies

  • BAXTER 0.7 km / 0.43 mi
  • BOEHRINGER 1.4 km / 0.87 mi
  • CHEVRON 1.5 km / 0.93 mi
  • DELL 1.1 km / 0.68 mi
  • ESSEC 0.3 km / 0.19 mi
  • GSK 0.75 km / 0.47 mi
  • HYUNDAI ENG'G 1.1 km / 0.68 mi
  • INTERNATIONAL SOS 0.55 km / 0.34 mi
  • KEPPEL GROUP 0.5 km / 0.31 mi
  • MITSUBISHI 1.6 km / 0.99 mi
  • ORACLE 1.2 km / 0.75 mi
  • SINOCHEM 1.1 km / 0.68 mi
  • SMU 0.45 km / 0.28 mi
  • TOTAL OIL 0.55 km / 0.34 mi
  • TOURISM INDONESIA 0.7 km / 0.43 mi
Companies

Your meetings and events

Located in the heart of the city and at the convergence of Central Business Districts, Mercure Singapore Bugis is a coveted address for any events that is ideal for small and medium events.Featuring terrace access, the latest AV equipments and plenty of natural daylight, the Bugis Central and Marshall Junction is perfect for those looking for an intimate venue.Spectacular outdoor cocktail parties and private events can also be hosted at the atmospheric Straits Poolside and our rooftop Sky Deck.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Scenic & Atmospheric venues at Mercure Singapore Bugis

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Architects and designers had fun when creating the unique rooms and lofts at Mercure Singapore Bugis. Sleep soundly in our airy lofts or cozy signature rooms, surrounded by colourful references to the country's heritage.

Signature Room with Queen Bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Signature Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Signature Loft Room with Queen Bed and Sofa

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Loft with Queen Bed and Sofa

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

ROYALE RESTAURANT

Type of cuisine: International

Royale is an all-day dining enclave serving up the very best of international and local cuisine. This restaurant serves buffet breakfast and a la carte lunch and dinner daily.

Lunch

06:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SONG GARDEN

Type of cuisine: Chinese

A Chinese restaurant that epitomises Cantonese classics with modern twists. Abounds in chinese touches like oriental motifs alongside eight private rooms, the restaurant is also ideal for banquets and business lunches. Accor Plus benefits do not apply.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BARTISTRY@ONE22

Non contractual photo

A chic centrepiece in the lobby, guests can lounge and revel in a variety of premium coffees, beers, house pours, and cocktails; alongside a delectable range of tapas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Singapore Bugis

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

13,463 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,506 reviews

Mercure better than Ibis Brand?

Customer review rating 4.1/5

Gerard Families - 09/04/2020 Confirmed reviews ALL

Stayed in Ibis Bencoolen for about 21 days between Feb/Mar 2020 before I had to move to Mercure Bugis. Assuming that Mercure is a more prestigious brand, I had high expectations. Check in process was faultless and went smoothly and efficiently. I can's say very much about the cleanliness of the room. It looks tidy and made up but upon closer look, there are area that were dusty and the showers had mold and strand of hair. Occupancy was not high I assume due to Covid-19.

Dear Gerard Peng Liat S., Thank you for your wonderful review. We appreciate guests sharing their positive views of their stay with us. We hope to welcome you back in the future. Thank you again. Regards, Jimmy Lee Asst. Front Office Manager

Nice hotel for a staycation

Customer review rating 4.1/5

Roza C. Couples - 06/04/2020 Confirmed reviews ALL

Food was superb but what makes it more impressive is the service. Zamzi is so professional & attentive. Two thumbs up!

Dear Rozainah A., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. What a lovely note from you to recognize Zamzi on his excellent job done. I always believe what differentiate a hotel from another is through its people and feedback like yours has definitely reaffirmed me on this. Once again, thank you very much for your kind words and I hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager
Customer review rating 4.1/5

Grace T. Couples - 05/04/2020 Confirmed reviews ALL

Have asked for extra water during stay but was told that our room only entitles us to 2 free bottles of water per day. Most hotels I know do give extra bottles of water upon request. Didn’t leave a very good impression on us

Dear Grace Hui Min T., Thank you for taking time reviewing your recent stay experience with us. First and foremost, please accept my sincere apology for the service short fall you have experienced while you were with us. I do definitely have to stay that the services one provides are the main factor of keeping their guest returning. In this case, we failed. Upon receiving your constructive feedback, a round of checking was immediately conducted and I have personally shared your feedback with the relevant departments. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Good stay

Customer review rating 4.1/5

Anonymous Couples - 04/04/2020 Confirmed reviews ALL

Location was good as it was close to Bugis+. The room was very nice and the staff were very friendly and approachable.

Dear Min Hao Nigel C., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. At Mercure Singapore Bugis, we believe our people are our most important assets and encouraging words like yours will make us go further. Once again, thank you very much for your kind words and I hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager

Comfortable and Well Located!

Customer review rating 4.1/5

T. Friends - 01/04/2020 Confirmed reviews ALL

We went on a 3D2N stay at the hotel as part of the hotel's staycation promotion in March! We stayed in the loft room, and we loved the room! In particular, we liked that the lounge area had a sofa bed, so that you can chill lying down too, or folded up if preferred. The hotel's Royale restaurant had good lunch too, and we ordered the Salmon dish. However, the breakfast buffet paled in comparison. The swimming pool was not bad too, but we found the gym to be very small. However, the hotel was located in close proximity to many F&B restaurants and malls, hence it was very convenient. Would love to come back again :)

Dear Yan Ying Blenda T., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, as well as the facilities. Thank you again and hope to see you one day soon. Regards, Jimmy Lee Asst. Front Office Manager

Great Stay

Customer review rating 4.1/5

Joseph Families - 31/03/2020 Confirmed reviews ALL

Took the stayay package and got free upgrade to loft room which is great, love the service and is conveniently located at the heart of bugis. Very accessible.

Pleasant.

Customer review rating 4.1/5

Jq Solo - 31/03/2020 Confirmed reviews ALL

The check-in and check-out was efficient. Couldn't turn on the light by the table. Blood stain on bedsheet. And kinda weird that I need to pay extra to open the sofa bed when it's in the room...

Pleasant Stay

Customer review rating 4.1/5

Jj C. Couples - 31/03/2020 Confirmed reviews ALL

Had a pleasant stay in the loft room. Good view, comfy bed and a variety of minibar items. The sofa bed however was dusty when we tried to pull it out as a makeshift bed. It seemed that it hasn’t been cleaned for a while. Had to be careful with the rough table edges when climbing up.

Very friendly staff, very nice rooms and very good restaurant service

Customer review rating 4.1/5

Eugene A. Couples - 31/03/2020 Confirmed reviews ALL

Firstly, the deal offered to us was great. With free upgrade to the loft room which was very clean and spacious. Secondly, very friendly hotel staffs who always put a smile on their faces. Restaurant service staffs were also very helpful, polite and friendly, your service can be better than some posh restaurants.

4 nights stay during the COVID-19 period

Customer review rating 4.1/5

Wim Couples - 30/03/2020 Confirmed reviews ALL

The room is rather special with the 2 floors loft, honestly not our preference. But for young people I guess it would be fun. The service was average, can be better especially that we have to ask each time what's the food at the lounge. In the morning, we were the only ones having breakfast but even then the quality was not up to standard. The shower and toilet in the room was a bit dirty throughout our stay. I We know that times are not easy due to COVID-19, but we should step up and maintain the standard.

Well located

Customer review rating 4.1/5

Debbie Couples - 29/03/2020 Confirmed reviews ALL

We had a very nice stay. Room was clean, nicely furnished and made for a great weekend staycation. The breakfast and lunch provided were excellent. One small complaint would be the lack of a coffee machine in the room even though we were given coffee capsules.

Dear Debbie L., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to read such a wonderful review and we are delighted to know that you have an enjoyable stay with us. Appreciate your time and effort on this review. Please also rest assured that I have personally highlighted your feedback to the relevant departments for further improvements. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Well located in the heartland of Bugis

Customer review rating 4.1/5

Joy C. Couples - 29/03/2020 Confirmed reviews ALL

The early check-in and late check-out promotion is really fantastic. Was amazed the proximity and accessibility of mercure bugis to malls and food places. The room was great. Amenities and facilities are in good condition. Wifi available in room as well. Would highly recommend anybody else to stay here.

Dear Wen Zhen C., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. Once again, thank you very much for your kind words and I hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager

Well located and excellent staycation package

Customer review rating 4.1/5

T. Couples - 29/03/2020 Confirmed reviews ALL

Hotel was in a centralised location and the package signed up was really good for value. Receptionist is warm but house keeping was quite hard to reach. Restaurant staffs were friendly and attentive. However, the air quality definitely need to improve. I had sensitive nose and the aircon triggered sneezes during my stay.

Dear Madeline Ya Yun T., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It was great to know that the location of our hotel has benefited you during your recent stay with us. Indeed, just like you, most of our guests are also benefited by the great location of our hotel, the facilities, as well as the services from our associates from the moment you checked in until your departure. Please also rest assured that I have personally highlighted your feedback to the relevant departments for further improvements. Once again, I thank you for the feedback and I hope you can grant us another opportunity to serve you better in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Well located, friendly staff

Customer review rating 4.1/5

Anonymous Couples - 29/03/2020 Confirmed reviews ALL

It was really wonderful for the price of the staycation package!

Dear Mavis Shin Yee C., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. At Mercure Singapore Bugis, we believe our people are our most important assets and encouraging words like yours will make us go further. Once again, thank you very much for your kind words and I hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager

Well located

Customer review rating 4.1/5

Chris L. Couples - 29/03/2020 Confirmed reviews ALL

Everything’s good. Happy to be staying with Mercure Singapore Bugis. We are a singaporean couple and we hope to support more local hotels/fnb during this period of time.

Dear Chris Nian Long l., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to read such a wonderful review and we are delighted to know that you have an enjoyable stay with us. Appreciate your time and effort on this review. We appreciate guests sharing their positive views of their stay with us. We hope to welcome you back in the future. Regards, Jimmy Lee Asst. Front Office Manager

Good stay

Customer review rating 4.1/5

Azhari A. Friends - 29/03/2020 Confirmed reviews ALL

Nice place to stay.

Dear Azhari Bin A., Thank you for your wonderful review. We appreciate guests sharing their positive views of their stay with us. We hope to welcome you back in the future. Thank you again. Regards, Jimmy Lee Asst. Front Office Manager

Pleasant stay

Customer review rating 4.1/5

Belle Couples - 26/03/2020 Confirmed reviews ALL

Enjoyed the amenities and excellent ambience! Complimentary cake was given for my husband's birthday.

Dear Nishabella B., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. At Mercure Singapore Bugis, we believe our people are our most important assets and encouraging words like yours will make us go further. Once again, thank you very much for your kind words and I hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager

Good location

Customer review rating 4.1/5

Karin Couples - 26/03/2020 Confirmed reviews ALL

We booked the loft. The wall partition between loft room was not sound proof. We could hear someone banged against the wall intentionally to let us know they are next door. It made us anxious as we did not except this. No one takes guest temperature at hotel entrance as I thought this is mandatory or precautionary measurement is a must. Front office staff are efficient and polite. Bar supervisor is good too. Friendly staff. We are coming back tomorrow again, pls assign a better room.

Dear Siew Choo Karin K., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! Your feedback on your overall stay experience is noted. Upon receiving your constructive feedback, a round of checking was immediately conducted and I have personally shared your feedback with the relevant departments for further improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Beautiful room, great service but 2 unfortunate incident

Customer review rating 4.1/5

Joel G. Solo - 25/03/2020 Confirmed reviews ALL

On my second day at Mecure, I received a notification to make payment via message over the phone so after breakfast, I went down to make payment and put a deposit of $100 for future room service but during lunch time, I received a letter on my table demanding payment of the same amount again. Seems like there was no communication to intercept the letter once payment was made. Second incident was for breakfast. I stayed in the executive loft meaning I could have breakfast in the executive lounge but despite tapping my card at the executive lounge, my card was rejected and I was denied access. It was both embarrassing as I stood there with no hands tapping the card over and over and banging on the door with my shoulder.

Dear Joel G., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Upon receiving your constructive feedback, a round of checking was immediately conducted and I have personally shared your feedback with the relevant departments for further improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Jimmy Lee Asst. Front Office Manager

Great stay

Customer review rating 4.1/5

John S. Couples - 25/03/2020 Confirmed reviews ALL

Comfortable hotel in a great location with friendly and helpful staff

Dear John S. B., Thank you for taking time to review your recent stay experiences with us in Mercure Singapore Bugis! It is our pleasure to learn that you have enjoyed your stay with us and liked our hotel location and the facilities. It felt even better to know that you have enjoyed the services from our associates from the moment you checked in until your departure. At Mercure Singapore Bugis, we believe our people are our most important assets and encouraging words like yours will make us go further. Once again, thank you very much for your kind words and I hope to see you soon. Regards, Jimmy Lee Asst. Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby